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Guest Checkout

CHECK OUT
It is the la s t a c tivity o f the
g ue s t with the ho te l.
Pa y ing o f bill.
Se tting a c c o unt a nd fo lio .
G re e ting by the ho te l.

Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved
 Assisting the guest with method of
payment
◦ Money wire
 Establish as an option prior to the need of this option
 Phone number and address of nearest money wire center
should be posted for front desk clerks’ reference

◦ Travelers Aid Society


 Establish as an option prior to the need of this option
 Phone number and address of nearest Travelers Aid
Society should be posted for front desk clerks’ reference
Uses of Guest History
 Zip code provides geographical indicators of people who
have tried your products and services
 Match with media used for advertising
 Demographics (age, sex, income, occupation,
marital status, etc.)
 Psychographic (life style)
 Group sale contacts
 Corporate client needs for meeting space
 Origin of reservation from certain travel agents