Answer

Part I: Choice

1. A 17. D 33. A
2. C 18. A 34. D
3. D 19. B 35. B
4. E 20. B 36. C
5. C 21. E 37. B
6. A 22. B 38. A
7. B 23. B 39. A
8. B 24. B 40. B
9. D 25. B 41. D
10. D 26. C 42. C
11. A 27. D 43. C
12. A 28. C 44.
13. D 29. D 45. D
14. D 30. A 46. A
15. A 31. A
16. C 32. C

Part II: Matching A Part II: Matching B

1. N 1. J
2. G 2. H
3. H 3. K
4. J 4. A
5. C 5. L
6. T 6. I
7. I 7. G
8. A 8. F
9. L 9. M
10. B 10. N
11. F 11. O
12. K 12. B
13. D 13. D
14. P 14. E
15. M 15. C
Choice
1. A point to point connection provides a dedicated link between the device
2. Data link layer of Ethernet consists of the LLC sub layer and MAC sub layer
3. In Ethernet addressing, if all the bits are 1s the address is broadcast address.
4. Identify the class of the following IPV4 address 4.5.6.7 Class A.
5. UDP is an
6. One collision domain and one broadcast domain HUB.
7. 192.168.0.2 subnet mask 255.255.255.240 or 192.168.0.0/2714
8. 10/100 refers to MPS
9. Gpupdate is used to
10. The steps of forgotten password start

Matching A
A B
1. Loop back address A. Bad memory
2. Resolve IP address B. NAT
3. Dynamic configuration C. ESD
4. Parity Error D. Segmentation
5. Reliable communication E. UDP
6. Anti wrist strap F. HTTP
7. Hide IP address G. CSMA/CD
8. Transport Layer H. Protocol
9. Generic of communication with bridge and router I. FTP
10. Absorbing signal bouncing communication J. Authentication
11. Threat security communication k. Authorization
12. Unreliable communication L. DHCP
M. DNS
N. Securing files
O. 127.0.0.1
P. Packet Switching
Q. Transport Layer

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 R. Router
S. Terminator
Matching B
A B
1. Hardware Problem (F) A. Packet
2. NIC driver not installed(C) B. ARP a
3. Typing incorrect user name & password(E) C. NIC Failure
4. Coaxial Cable connector(T/L) D. Telnet
5. Incorrect color arrangement of UTP cable(H) E. Software Problem
6. Used to start to install Active directory(I) F. Cabling Problem
7. The first trouble shooting step(N) G. RJ-45
8. Used to establish a session with remote device(D) H. Operator error
9. Display protocol statistics & current TCP/IP I. DCPROMO
Network connection(O) J. Web server
10. Used to access E-Mail(K) k. Message
11. Fiber optics connector (M) L. BNC
12. Network layer data format (J) M. MT-RJ
13. Display MAC address of a machine (B) N. Establish/identify
14. Twisted pair cable connector (G) symptom
15. Application layer data format (R) O. NETSTAT
P. Exchange Server
Q. RJ-11
R. File Server
S. Event log
T. T-connector

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 Bishoftu TVET College
Practical Assessment on configure and Administer Server
For Level III Hardware and Network Servicing
Project One
1. Crimp Cross over network cable
2. Test Crimped cable using tester

Project Two
1. In this task you are expected to format your server computer Hard disk and create a partition as
follows.
 C: 45% & D: 55%
 Install Window Server 2003 operating system on D partition
2. Install Device Driver software to your computer.
3. Set the DNS HRM.com
4. Configure your DHCP 192.168.1.50-192.168.1.60 and add exclusion 192.168.1.55
5. Create 2 Groups Admin and Finance.
6. Create 2 users by the name Abebe and Tigist in Admin group
Create 2 users by the name Seble and Kebede in Finance group
7. Open the other computer or client with one of the users
8. Limit the Access time from Monday to Friday from 2:00 AM to 5:00 Am for the Finance group
9. Create any folder on the server desktop and save file on it and share the document for the
client
10. Add any printer on the server pc
a. Share the printer for the client pc
b. Print file from the client pc and view the progress of printing job on a server computer

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 Prepared By: Frew A.

Good Luck

NTLDR

Web server

SECTION A –MULTIPLE CHOISE QUESTION

INSTUCTION FOR SECTION A

They are twenty [240] questions in this section.

If you wish to change an answer, place an X through the letter you have circled and then circle your preferred answer.

A correct answer scores 1, an incorrect answer scores 0. Marks will not be deducted for incorrect answers. No marks
will be given for a question if more than one answer is supplied.

Select the best answer for each question. Do this by circling the identifying letter

Next to your answer.

1. CD-ROM drivers connect to a pc using

A. Fiber cable
B. SCSI connector
C. Floppy cable
D. IDE interface cable
2. A floppy drive light comes on and stays on, the most possible cause of problem is
A. The sound cable missed.
B. No floppy diskette in it.
C. No power.
D. The cable improperly connected
3. During printing in error message is displayed. The pc has printed recently and no change have bean made to the
pc software or hardware. You check to see that the printer is turned on, then you look next
A. If the connect printer driver is installed
B. If the printer is selected as default
C. If the printer is on line
D. If the printer will print attached to a different pc
4. A new windows application is installed and run . it works the however, when opening word, which was
previously installed, a general protection fault is generated, and word terminates. After reinstalling word, it still
refuses to run. The probable cause would be
A. Run REGEDIT to reregister word in the register.
B. The new application used too much RAM and not enough is left to run word.
C. The word installation files have become corrupted, and you need new installation media.
D. The new application over wrote key DLL files related to word
5. A new video card is installed and configured. When the pc is rebooted, windows hangs on the logs screen. The
step to resolve the problem is
A. Boot “step by step confirmation” and don’t load any thing that isn’t necessary for the system to boot.
B. Boot the computer in safe mode and change the video drive to VGA.
C. Reinstall windows.
D. Boot” command prompt only” and comment any unnecessary lines from AUTOEXEOBAT and CONFIG.SYS.
6. Lost chains are commonly caused by
A. Abnormal termination of windows applications
B. Exiting windows.
C. Power outages.

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 D. Abnormal termination of windows.
7. The best way to fix a frozen pc
A .exit windows to the DOS prompt
B. immediately power off the pc
C. hit crtl- alt- Del to start the task manager and use it to stop the non- responding application
D. run CHKDSK
8. The network that uses CSMA/CD
A . Ethernet
B. AHM
C. Token ring
D. FDDI
9.The most probable cause for the failure of CPU is
A . Too much heat due to malfunctioned of CPU fun
B. Failure in RAM
C . Improper handling of system unit
D .A and B
10. The computer system voltage requirements from its power supply unit.
A . 180- 220 AC
B .5- 12 AC
C . 180- 220 DC
D . 5- 12 DC
11 . You have to propose cabling scheme for your company’s new building. The offices are located
on the same floor with a max distance of 85m for the hub. You want a fairly easy installation with
simple connection. The type of cable you would recommend is
A. Fiber optic cable
B. Unshielded twisted pair cable
C. Thick-net cable
D. Thin- net cable
12. XYZ, Company has 100 employees and some computer operating as standalone. The manager of
the company hired you to install a network, so you need to decide the topology that would
Appropriate for the following information.
- There is no existing cabling in the company owned building.
- The company expects to brow 45% within a year.
- The network must be reliable and require low maintenance cost.
- Equipment cost should be kept to a minimum.
A . Star
B . Mesh
C . Ring
D . Hybrid
13. you have recently made some change to the system and restarted the computer for those changes
to be effective is
A. Disable support for plug and play operating system in the BIOS
B. Boot the system recovery console and create new MBR (master boot record )
C.On the start up in the windows advanced option menu select last known good configuration
D.On the start up in the windows advanced option menu select debugging mode
14. The network device that has single broad cast domain and single collision domain is
A . Switch
B . Router
C . Hub
D . Bridge
15. One of the following is represented under hardware sharing
A . File sharing
B . Printer sharing
C . CD Rom sharing

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D . B and C
16. The network cable that fiber optic connect to device using single cable
A. ST
B. SMA
C. RJ-45
D. A and B
17. The network the current procedure to change computer name, work group name.
A.Rt click on my computer→property computer name change button
B. Rt click on my computer manage device manager
C. Rt click on my network place properties

18. Which IP address given below is prevent class A and class B Ip address
A. 10.10.10.2,172.16.3.3
B. 192.168.0.2,225.230.0.1
C. 224.235.23.24,10.10.10.3
D. 191.177.25.2,195.168.88.25
19.The advantage of computer networking
A. Sharing information or data
B. Sharing hard ware and peripherals devices
C. Sharing programs / Software
D. Centralizing and Administration on Support
E. All
20. Which network protocol is used to automatically assign an IP address to a computer on a network?
A. DHCP
B. DNS
C. IIS
D.FTP

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IIMACHING
A
B
----1. Connect IP address into hard ware
address
----2. Automatically configure IP address
----3. Resolve IP address A. Arp
----4. Optical driver B. BNC
----5. Secondary storage device C. Boot sequence
----6. Multi-port bridge D. Cache memory
----7. Non volatile memory E. CD ROM
----8. Used to modulate analog into digital F. Defragmentation
----9. Created by operating system user the memory G. DHCP
is full occupied H. DNS
----10. Speed of memory (D) I. hard disk
----11. Bios level configuration j. Hub
----12. Centralized administrator K. Modem
----13. Preventive maintenance L. monitor
----14. Coaxial cable connect or M. RAM
----15.Data packet filtering N. ROM
----16. WIFI O. Router
----17. SYSTEM file P. Server based
----18. Word processes Q. Switch
----19. Volatile R. Virtual memory
----20. Fiber optic cable connect S. Wireless access point
T. NTDETECT.COM
U. DOS
V.RJ-45
y. NTRJ

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 1. ASSESSMENT PACKAGE ON HNS
Instruction I choose the best answer from the given alternatives
1. Net window application is installed and run it works fine, however when operating word
which has privesly, installed a general protection fault is generated and word terminates, after
installing word if still refers to run the problem is called____________be

A. The new open our works do file related to file

B. Run RECEDIT to the restore word in the registorey

C. The word installation files have become corrupted and you created new installation media

D. The new open used to much RAM and not enough to run

2. During the printing an error message is displayed the PC are printed recently and no change
have been made to PC soft ware or hard ware you check to see that the printer is turned on
then you look next

A. if the correct printer driver printer is installed

B. if the printer selected is are defaulted

C. if the printer is on line

D. if the printer will print attached to different pc

3. A floppy driver light comes on and stray on the most possible cause of the problem is

A. No floppy diskette in it

B. No power

C. The sound cable is missed

D. The cable is in proprley

4. CD ROM drivers connected to pc using?

A. fiber cable

B. floppy cable

C. ICSI connector

D. IDE inter face cable

5. Allow video card is installed and configure when the pc rebooted window change on log on
screen

The step to the resolve program is

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 A. Boot step by step confirmation and do not sound anything that doesn’t necessary for the
system boot

B. Port the computer in safe mode change video driver to VGA

C. The install window

D. boot command promote only

6. The network cable that transmission single in the form of light is

A. Coaxial cable C. STP cable

B .UTP cable D. Fiber optic cable

7. What does a lit status link light on the network adapter's back plate mean?
A. The connection is alive
B. Data is being uploaded
C. Data is being downloaded
D. Data is being encrypted

8. You have been asked to make a recommendation to improve the performance of a

client's network. When you examine the network architecture, you find that it is based
on hubs. What should you suggest to improve the LAN's performance?
A. Install higher-speed hubs to minimize system upgrade costs and maintain compatibility
with the existing network structure.
B. Install high-speed switches to replace the old hubs. This will provide more intelligent
switching of the information around the network.
C. Install routers to replace the hubs. Router performance is so much better than hubs
that the performance increase will be very noticeable.
D. Install a router to better control information movement in the network and replace the
hubs with switches to improve network traffic.
9. What Windows tool can be used to configure most modern routers?
A. The Windows Explorer interface
B. The Device Manager utility
C. The MSCONFIG utility
D. Internet Explorer web browser

10. In Windows, the networking component that provides the rules that the computer
uses to govern the exchange of information across the network.
A. Client
B. Adapter
C. Protocol
D. Service

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11. How is the UNC format applied to shared resources?
A. //shared_resource_name
B. //host_name/shared_resource_name
C. \\shared_resource_name
D. \\computer_name\share_name
12. Which of the following causes a mapped drive to disappear from a system when it is
shut down and restarted?
A. The name of the mapped folder has been changed
B. The Reconnect at Logon option is not selected
C. The path to the mapped folder has changed
D. The host computer for the mapped folder is turned off
13. Where can the TCP/IP protocol be manually configured in Windows XP?
A. In the Properties page of the Local Area Connection Icon, which is located in
the Network Connections Window
B. In the Network Component Type screen through the Dial-Up Connections page
C. In the Protocol Installation screen through the Local Area Connection page
D. In the Protocol screen of the Network Configuration page
14 .What effects will running diagnostic applications across the network have on the
network's performance?
A. The unit running the application will not have access to other parts of the network.
B. The units on the network may slow down
C. The units on the network will communicate faster
D. The units on the network may crash.

15 .You have been sent to troubleshoot an Internet connectivity problem. When you try
to PING the site's fully qualified domain name, the site cannot be located; however, you
can PING its IP address. What network function should be checked?
A. DNS
B. DHCP
C. WINS
D. FTP

16 .When you enter IPCONFIG in the Run dialog box, you get a momentary black box
on the display followed by a normal command prompt screen. What is occurring with
this command?
A. The TCP/IP utility has not been configured on the local machine.

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 B. The network adapter is bad. Therefore, there is no information for the IPCONFIG
utility to return.
C. The local host is not communicating with the client computer. Therefore, there is no
information for the IPCONFIG utility to report.
17 .After running the IPCONFIG utility, you try to PING the local adapter's IP address
but no reply is returned. What does this indicate?
A. TCP/IP has not been loaded into the system.
B. The local adapter's IP address has not been initialized.
C. TCP/IP is not working on the gateway device.
D. The default gateway is not functional.
18 .A computer on your network is not able to see any other computers on the network.
When you check the adapter's TCP/IP configuration, you find that the IP address is
169.254.0.0. What does this indicate?
E. The network adapter in the machine is bad or has not been initiated.
F. The cable connecting the PC to the local switch is bad.
G. The DNS function for the network is not working and Automatic Private IP
Addressing has been performed by the local PC.
H. The DHCP function for the network is not working and Automatic Private IP
Addressing has been performed by the local PC.

19 .What command would be used to establish network connectivity?

A. IPCONFIG /all
B. IPCONFIG /release
C. IPCONFIG /renew
D. IPCONFIG /registerdns

20. Which IP address will invoke the TCP/IP loopback function?

A. 127.0.0.1
B. 10.0.0.1
C. 169.192.0.1
D. 172.254.0.1
21. Generally, whenever a user tells you that the LAN connection is not working, what is
the first thing to check?
A. Check the network adapter drivers to see that they are configured properly
B. PING a known IP address to see if the network cable and connectivity is good.
C. Check for the presence of link lights on the back of the network adapter
D. Run IPCONFIG to see if the local network hardware is functioning.

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22. A user can access an associate's computer on the network but can't access the
Internet through the network gateway. What is the most likely cause of this
problem?
A. The Subnet Mask configuration is incorrect.
B. The DNS service is not working.
C. The DHCP service is not working.
D. The gateway address is configured incorrectly.
23. If you try to ping the loopback address and nothing happens, what is most likely the
problem?
A. TCP/IP is not working on the local machine.
B. The network cable is bad.
C. The local connectivity device is turned off
D. The network adapter in the local machine is defective.
24. A device that used to connect all nodes in star topology in one place is
A. Repeater B. Hub C. Switch D. B&C
25. The type of network cable that commonly used in TV system
A. UTP B. Coaxial C. fiber optics D. all
26. Terminator in a bus topology is used for
A. to transmit the signal on networks B. Connect all nodes to each other
C. Stop the signal on bouncing over the back bone & make the main cable free
D. all
27. _________ Is a network adopter that is used to connect PC to N/W.
A. NIC B. Bridges C. Repeaters D. none
28 . Is device that can be used to connect N/Ws that use different technologies (LANs, MANs
& WANs)
A. Bridges B. Repeaters C. Routers D. Switches
29 . Which one of the following is the function of NIC?
A. Prepare data from the computer for the network cable
B.Send the data to another computer
C.Control the flow of data b/n computer & cabling system
D.all of the above

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30 . The maximum cable length segments of UTP cable is
A.100 meter B.185 meter C.500 meter D. none
31 ._______cable is good for very high speed, high capacity data transmission.
A. Coaxial cable B. Twisted Pair cable C. Fiber optic cable D.all
32 . Which net work device can amplify or regenerate the weak signal
A. Bridge B. Switch C. Repeater D. all
33. Which one of the following net work device used to connect different net work that uses
the same net work protocol?
A. Switch B. Bridge C.HUB D.repeater
34 . Which type of cable arrangement is used to connect similar devices?
A. Cross over B. Rollover C. Straight trough D. All
35 . A device that are used to connect RJ45 with UTP cable
A. Cable Cutter B. Crimper C.cable taster D. all
36 . How many wires are there in cat- 5e UTP Cable?
A.2 Pairs B.4 Pairs C. 8 wires D.B &C
37 .Which one of the following is false?
A.In a peer to peer net work configuration two PCs can have the same type of IP
address
B. In a peer to peer net work two PCs must use the same type of work group name.
C. Both PCs have equal right to access a net work
D. All
38.. Which net work command is used to check the connectivity status of the net work?
A. PING B. IPCONFIG C. Regedit D. none

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 Instruction II Matching
A B
1. ROM A. Speed of memory

2. DNS B. Is used to connect optical drive

3. Modem C. Automatically configure IP address

4. Router D. Preventive maintenance

5. Virtual memory E. Resolve IP address

6. Sarver based network F. Secondary storage device

7. ARP G. BIOS level configuration

8. BNC H. Connect to coaxial cable

9. DHCP I. Convert IP address into hard address

10. Boot sequence J. Multi port bridges

11. CD –ROM K. non volatile memory of computer

12. Defragmentation l. Packet filter

13. Hard disk M. Modulate and demodulate analog to digital signal

14. Switch N. Created by OS when memory of RAM is occupied

15. Cache memory O. Centrally administer

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 ANSWER

CHOICE MATCHING

1. A 11.D 21C 31C 1. K 11 B

2. C 12.B 22 D 32C 2 E 12D

3. D 13.A 23A 33 B 3 M 13 F

4. D 14. B 24D 34A 4L 14 J

5. B 15. A 25B 35. B 5N 15 A

6. D 16. D 26C 36. D 6O

7. A 17.B 27A 37 A 7I

8. D 18.D 28 C 38 B 8H

9. B 19. C 29. D 9B

10. C 20. A 30. A 10 G

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 1. A company with 40 computers needs to reduce repair costs, decrease downtime, and
reliability. Which task will meet these needs?
A. Enact a compressive security policy
B. Up grade all the operating system
C. Create an automated system recovery CD
D. Develop a preventive maintenance plan
2. You have a TCP/IP network comprising nearly 30 computers. Currently ,all computers have
been assigned IP addresses manually . The company is growing fast , and a new consignment
of 15 computers is arriving next week .You have decided to install Dynamic Host
Configuration Protocol ( DHCP) services on one of the servers .identify which of the following
are the advantages of using the DHCP server in the network.
A. Assignment of IP addresses will be automated.
B. The name resolution process will be automated.
C. Network traffic problems can be resolved.
D. The network can be monitored more efficiently.
3. A user installs a new sound driver in a computer that is working properly. After installing the
driver for the new sound card the computer fails to boot. Which quick fix can the user
implement to return to the previous working state?
A. Boot to start windows normally.
B. Boot to recovery console
C. Boot to last known good configuration
D. Boot to emergency recovery state
4. Which of the following are good practices in resolving complex network problems?
A. Work on the problem single-handedly because others might add to the
problem.
B. Gather as much information as you think would be helpful in resolving the
problem.
C. If you cannot fix a problem, ask for help from hardware vendors who might
have faced the same problem in the past.
D. Try to read the hardware specification documentation so that you can get how
to solve the problem.
5. From the following options, identify the most critical problem that should be given highest
priority if one of the user in you network has complained that he/she cannot access a given
file server but they can access other files.
A. Check the network interface card’s functionality
B. Check the network response time .
C. Check whether the file is corrupted by malicious codes.
D. Check if the file server is reachable by your workstation
6. A system administrator is trying to determine which file system to use for server that will
become an active directory domain controller. Here the company’s requirements include the
following
 The file system must allow for file security
 The file system must make efficient use of space on larger partitions
 The file system must allow auditing of logs and access to sensitive file
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Which of the following file systems meets those requirements?

A. FAT
B. NTFS
C. FAT32
D. HPFS
7. One of the servers in your NOC crashed twice in one day. You have been assigned as an
administrator and event delegated one junior network practitioner to find out the cause of
the failure. Which of the following should be your advice for this practitioner to perform for
the first time?
A. Tell him to install the latest service pack.
B. Tell to Upgrade the NOS.
C. Tell to check the event logs.
D. Tell to wait for the next time the server crashes.
8. A customer orders a new computer and specify an internal read write , non volatile storage
device that uses low power ,has fast access to data , and is reliable . what is a suitable
storage device that meets these requirements?
A. DVD+/-RW drive
B. SATA hard drive
C. Solid state drive
D. USB flash drive
9. One of the following is not the basic necessities reason that writing policies and procedures.
A. Operational need
B. Continuous improvement
C. Risk management
D. Maintain good name of the organization
10. One of the following policies is not included in information security policy documents,
A. Copy right policy
B. Firewall policy
C. Data classification policy
D. Application Certification management policy
11. Which of the following is features of the Microsoft management console (MMC)
A. It displays computer performance information
B. It organizes operating system snap-ins
C. It requires administrative privilege to accesses
D. It enables virtual memories settings to be customized
12. Display data on hardware components such as Memory ,CPU, and the hard drive in a chart or
graph which describes how these devices are operating.
A. Network Monitor
B. Task Manager
C. Performance Monitor
D. Protocol Analyzer
13. You are installing cables for an Ethernet network in an office. The office manager doesn’t
want the media hanging in the crawl spaces and drop ceiling and wants you to share an
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 existing conduit that already has telephone cables to hide the network cables you are
installing. The cable segments will not be over 100 m. which type of media should you
choose?
A. Coaxial
B. STP
C. UTP
D. Fiber optic
14. Your customer has a client/server Ethernet network consisting of a server and 255 computers
running Windows XP. what kind of security would you recommend to him for centralized
control of access to files and directories on the network?
A. Setup a password for each file and groups for each directory
B. Setup a password for each file and directory shared
C. Setup groups of shared resources and users who have access to these groups
D. Setup a password for each user
15. You are hired to setup a 100Mbps Ethernet network for a client in an office that already has
cat 3 UTP installed. Your client wants to keep the costs to a minimum but needs the
100Mbps throughput. What should you recommend?
A. Keep the existing cable but purchase 100Mbps hubs
B. Buy new cat 5 UTP and if not already installed 100 Mbps hubs and 100 Mbps
NICs
C. Keep the existing infrastructure
D. Keep the existing cable but use 100Mbps patch cable from the wall outlet
16. A network administrator connects hosts A & B directly though the network interface cards,
however pinging between the hosts are unsuccessful. To provide connectivity between hosts
A. A cross over cable should be used
B. A rollover cable should be used
C. Straight through cable should be used
D. Default gateway needs to be set on each host.
17. There are three types of Hubs. Which of the following options correctly describes these types
hub?
A. Passive ,dormant, special
B. Active ,dormant, passive
C. Passive ,active ,intelligent
D. Passive ,Active ,Turbo
18. As user attempt to boot the computer ,the message “NTLDR is missing “is observed on the
screen. What will result from this situation?
A. The BIOS setup utility will start automatically
B. The computer will reboot continuously
C. The operating system will fail to load.
D. The initial self-test will fail to load.
19. The following figure shows a typical small size organize Network Setup. Identify the network
components marked letters.

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 Shashemene TVET College
Sector: Economics and Infrastructure
Sub Sector: Information Communication Technology
Occupation: Hardware and Network Service
Knowledge Test
Section I. Multiple Choice questions: Select the best answer for each question.
Do this by circling the identifying letter next to your answer.
1. CD-ROM drives connect to a pc using-|
A.SCSI connecter
B. Floppy cable
C.IDE interface cable
D. Fiber cable
2. A floppy drive light comes on and stays on ,the most possible cause of problem is
A. No power.
B. The cable improperly connected
C. No floppy diskette in it.
D. The sound cable missed.
3. During printing an error message is displayed. The PC has printed recently and
no changes have been made to the PC software or hardware .You check to see
that the printer is turned on ,then y ou look next
A. If the printer will print attached to a different PC
B. If the printer is online
C. If the correct printer driver is installed
D. If the printer is selected as default
4. A new Windows application is installed and run . it works fine . However ,when
opening Word, which was previously installed, a general protection fault is
generated, and Word terminates. A fter reinstalling Word , it still refuses to run.
The probable cause would be

A.The Word installation files have become corrupted ,and you need new installation
media.
B. The new application overwrote key DLL files related to Word.
C. The new application used too much RAM and not enough is left to run Word.
D. Run REGEDIT to reregister Word in the registry
5. A new video card is installed and configured. When the PC is rebooted ,Windows
hangs on the logo screen. The step to resolve the problem is
A. Boot ’’command prompt only’’ and comment any unnecessary lines from
AUTOEXEC.BAT and CONFIG.SYS.
B. Reinstall Windows.
20 | P a g e
 C. Boot ‘’step-by-step confirmation’’ and don’t load anything that isn’t necessary for the
system to boot.
D. Boot the computer in safe mode and change the video driver to VGA.

6. Lost chains are commonly caused by

A. Power outages.
B. Abnormal termination of Windows.
C. Abnormal termination of Windows application.
D. Exiting Window .
7. The best way to fix a frozen PC
A. Hit Crtl-Alt-Del to start the task manager and use it to stop the non-responding
application
B. Run CHKDSK
C. Exit Windows to the DOS prompt
D. Immediately power off the PC
8. The network that uses CSMA/CD
A.FDDI
B. Token ring
C.ATM
D. Ethernet
9. The most probable cause for the failure of CPU is
A. Failure in RAM
B . Improper handling of system unit
C. To much heat due to malfunctioned of CPU fun
D. A and B
10. The computer system voltage requirements from its power supply unit.
A. 180 -220 AC
B. 5 -12 DC
C. 5 – 12 AC
D. 180 – 220 DC
11. You have propose cabling scheme for your company’s new building . The offices
are located on the same floor with a max distance of 85 m form the hub .You want
a fairly easy installation with simple connection .
The type of cable you would recommend is
A. Thin – net cable
B. Thick – net cable
C. Fiber optic cable
D. Unshielded twisted pair cable

12. XYZ Company has 100 employees and some computers operating as standalone
.The manager of the company hired you to install a network ,so you need to
decide the topology that would be appropriate for the following information .
_ There is no existing cabling in the company owned building .
_ The company expects to grow 45% within a year .
_ The network must be reliable and require low maintenance cost.
_Equipment costs should be kept to a minimum.

21 | P a g e
 A. Hybrid B. Star C. Mesh D. Ring

13. You have recently made some changes to the system and restarted the computer
for those changes to be functional. The windows command you should select for
This changes to be effective is
A. On the star up in the window advanced option menu select Debugging mode.
B. On the star up in the windows advanced option menu select last known good
configuration
C. Disable support for plug and play operating system in the BIOS
D. Boot the system recovery console and create and create new MBR (Master boot
record)
14. The network device that has single broadcast domain and single collision domain
is
A. Router B. Switch C. Bridge D. Hub
15. To test the TCP/IP stuck functionality in your local host, you ping
A. 255.255.0.0
B. 127.0.0.1
C. 255.255..255.0
D.127.0.0.0
16. One of the following is represented under hardware sharing
A. Printer sharing
B. File sharing
C.CD ROM sharing
D. A and C
17. During connecting two devices using a single cable we must set them as master
and slave , This setting can be done by
A. Serial B. SATA C. Pin D. Jumper
18. A network administrator connects hosts A & B directly through internet interfaces,
however pinging between the host are unsuccessful. To provide connectivity
between hosts
A. Default gateway needs to be set on each host.
B. Straight though cable should be used
C. A rollover cable should be used
D. A cross over cable should be used
19. The network cable that transmits signals in the form of light is
A. Coaxial cable
B. Fiber Optics cable
C. STP cable
D. UTP cable
20. The protocol that is applicable communication
A.UDP B.IP C. TCP D.ICMP

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Section II- Matching Type Questions: Match Column A with Column B. Select the letter of
the correct answer from column B and place your answer before the number in column
A.

Column A Column B
[________1] Convert IP address in to
hardware address [D] A. Router
[________2] Automatically configure IP B. Switch
Address[F] C. Cache Memory
[________3] Resolve IP address[O]
D. ARP
[________4] Optical drive [P]
E. Defragmentation
[________5] Secondary storage device[N]
[________6] Multiport bridge [B] F. DHCP
[________7] Non volatile memory of G. Monitor
Computer[H] H. ROM
[________8] Used to modulate and demodulate I. Modem
analog and digital signals[I] J. Virtual Memory
[________9] Created by the operating system
K. Boot Sequence
when the memory is fully
occupied[J] L. BNC
[________10] Speedy memory[C] M. Server Based Network
[________11] BIOS level Configuration[K] N. Hard disk
[________12] Centrally administer O. DNS
Resources[M] P. CD-ROM
[________13] Preventive Maintenance[E]
Q. Hub
[________14] Coaxial Cable Connector[L]
[________15] Packet Filtering[]A

1. A network that needs human beings to manually route signals is called....

A) Fiber Optic Network B) Bus Network

C) T-switched network D) Ring network

2. TCP/IP ................. layer corresponds to the OSI models to three layers.

A) Application B) Presentation

C) Session D) Transport

3. Which of the transport layer protocols is connectionless?

A) UDP B) TCP

C) FTP D) Nvt
23 | P a g e
4. Which of the following applications allows a user to access and change remote files without actual
transfer?

A) DNS B) FTP

C) NFS D) Telnet

5. The data unit in the TCP/IP data link layer called a .....

A) Message B) Segment

C) Datagram D) Frame

6. DNS can obtain the ................. of host if its domain name is known and vice versa.

A) Station address B) IP address

C) Port address D) Checksum

7. Which of the following OSI layers correspond to TCP/IP's application layer?

A) Application B) Presentation

C) Session D) All of the above

8. Devices on one network can communicate with devices on another network via a .......

A) File Server B) Utility Server

C) Printer Server D) Gateway

9. A communication device that combines transmissions from several I/O devices into one line is a

A) Concentrator B) Modifier

C) Multiplexer D) Full duplex file

10. Which layers of the OSI determines the interface often system with the user?

A) Network B) Application

C) Data link D) Session

11. Which of the following of the TCP/IP protocols is the used for transferring files from one machine to
another?

A) FTP C) SNMP

B) SMTP D) Rpe

12. In which OSI layers does the FDDI protocol operate?

24 | P a g e
A) Physical B) Data link

C) Network D) A and B

13. In FDDI, data normally travel on ..................

A) The primary ring B) The Secondary ring

C) Both rings D) Neither ring

14. The ............layer of OSI model can use the trailer of the frame for error detection.

A) Physical B) Data link

C) Transport D) Presentation

15. In a ................topology, if there are n devices in a network, each device has n-1 ports for cables.

A) Mesh B) Star

C) Bus D) Ring

16. Another name for Usenet is

A) Gopher B) Newsgroups

C) Browser D) CERN

17. The standard suit of protocols used by the Internet, Intranets, extranets and some other networks.

A) TCP/IP B) Protocol

C) Open system D) Internet work processor

18. State whether the following is True or False.

i) In bus topology, heavy Network traffic slows down the bus speed.

ii) It is multipoint configuration.

A) True, True B) True, False

C) False, True D) False, False

19. Which of the following is the logical topology?

A) Bus B) Tree

C) Star D) Both A and B

20. Which of the following is/ are the drawbacks of Ring Topology?

A) Failure of one computer, can affect the whole network

25 | P a g e
B) Adding or removing the computers disturbs the network activity.

C) If the central hub fails, the whole network fails to operate.

D) Both of A and B

Answers:

1. C) T-switched network

2. A) Application

3. A) UDP

4. C) NFS

5. D) Frame

6. B) IP address

7. D) All of the above

8. D) Gateway

9. C) Multiplexer

10. B) Application

11. A) FTP

12. D) A and B

13. A) The primary ring

14. B) Data link

15. A) Mesh

16. B) Newsgroups

17. A) TCP/IP

18. A) True, True

19. C) Bus

20. D) Both of A and B

Get 1000's of Networking MCQs as pdf E-Book

LEVEL III
26 | P a g e
 Project Information

Given the necessary materials and supplies the candidate is expected to perform the following
project:

Recommended Assessment place: Well equipped IT lab with server environment

Project Title: -Server Configuration and Administration

Time allotted: 4:00 hrs

Task1:- Installation of Server Operating System

a. Connect the necessary peripheral devices of the Server Computer and make
ready for Server Operating System installation.
b. Make ready other two Computers by installing Operating System and necessary
software on them.
c. Install Windows Server 2003 Operating System on the Server Computer
d. Install the necessary drivers for the devices
e. Establish connections among the Server and the Clients
f. Configure the Server as a DNS and Active Directory for the Server Computer
using the COC.local as a domain name.

Task2:- Server Administration and Security Configuration

1. Create Groups of Computer using two group names FINANCE and ADMINISTRATION and
make sure that the Client Computers joined the groups.
2. Create Users and Passwords for the two Groups as follows:
A For FINANCE group, Users (COCUser1 and COCUser2), Password (user1 and
user2) respectively.
B For ADMINISTRATION group, Users (COCUser3 and COCUser4), Password
(user3 and user4) respectively.
3. Create user privileges to change their passwords at first login for Users COCUser3 and
COCUser4.
4. Set the Access limitation time for the FINANCE group users to access the network from
Monday to Friday from 8:00AM to 5:00PM only.
5. Add (join) the Client Computers to the Domain COC.local.
6. Turn on Windows Firewall for the Server Computer

27 | P a g e
 Ministry of Education
Sector: Information Technology
Occupation: Hardware and Network Servicing L_III
The assessment covers the following units of competence:

1. Gather Data on Business Requirements

2. Determine best fit Topology
3. Configure and Administer Server
4. Create Technical Documentation
5. Monitor and Administer Stem and Network Security
6. Provide first level Remote Help Desk support
7. Identify and Resolve Network Problems
8. Monitor Implementation of Work plan / Activities
9. Conduct / Facilitate User Training
10. Apply Quality Control
11. Lead Small Teams
12. Lead Work place Communication

Structure of Test
Section No of questions No of marks Suggested time

A. Multiple choice questions 20 21 40min

B. Matching Type 15 15 30min

Total 36 70min

OFFICE USE ONLY

Multiple Choice Questions /21

Matching Type /15

Final Mark /36

Instructions

1. Write your name, registration number and Assessment center name in the space provided on the
cover of this question booklet.

2. You have 10 minutes reading time and opportunity to ask questions to the Assessor

3. All written responses must be in English.

28 | P a g e
4. At the end of the examination return this booklet to the assigned Accredited Assessor.
5. You may use Non-programmable calculators in this test
6. Do not bring the following items into the assessment venue
Mobile telephones
Programmable calculators
 Written notes
SECTION A – MULTIPLE-CHOICE QUESTIONS
Instructions for Section A
 There are twenty one [21] questions in this section.
 Encircle the best answer for each question.
 If you wish to change an answer, place an “X” on the letter you have circled and then encircle your
preferred answer.
 No marks will be given for a question if more than one answer is supplied.

1. The lists of tasks required to maintain a network can vary widely, depending on the goals and
characteristics of that network. However, some network maintenance tasks are common to most
networks. Which of the following would be considered a common task that should be present in any
network maintenance model?

A. Performing database synchronization for a network’s Microsoft Active Directory

B. Making sure digital certificates used for PKI are renewed in advance of their expiration

C. Using Cisco Works to dynamically discover network device changes

D. Performing scheduled backups

2. Which of the following statements is true regarding scheduled maintenance?

A. Scheduled maintenance helps ensure that important maintenance tasks are not
overlooked.

B. Scheduled maintenance is not recommended for larger networks, because of the

diversity of maintenance needs.

C. Maintenance tasks should only be performed based on a scheduled maintenance

schedule, in order to reduce unexpected workflow interruptions.

D. Scheduled maintenance is more of a reactive approach to network maintenance, as

opposed to a proactive approach.

3. Which of the following components would NOT expect to find in a set of network documentation?

A. Logical topology diagram

B. Listing of interconnections
C. License files
D. IP address assignments
4. Which of the following is NOT components that would be most useful when recovering
from a network equipment outage? (Choose three.)

29 | P a g e
 A.
Backup of device configuration information
B.
Physical topology
C.
Duplicate hardware
D.
Operating system and application software (along with any applicable licensing) for the
device
5. Which of the following is the best statement to include in a problem report?
A. The network is broken.
B. User A cannot reach the network.
C. User B recently changed his PC’s operating system to Microsoft Windows 7.
D. User C is unable to attach to an internal share resource of \\10.1.1.1\Budget, although
he can print to all network printers, and he can reach the Internet.
6. A troubleshooter is hypothesizing a cause for an urgent problem, and her hypothesis involves a
network device that she is not authorized to configure. The person who is authorized to configure the
network device is unavailable. What should the troubleshooter do?
A. Wait for authorized personnel to address the issue.
B. Attempt to find a temporary workaround for the issue.
C. Override corporate policy based on the urgency and configures the network device
independently because authorized personnel are not currently available.
D. Instruct the user to report the problem to the proper department that is authorized to
resolve the issue.

7. What is the reason why troubleshooters should document their steps as they attempt to verify their
hypothesis?
A. The steps can be submitted to the proper authority prior to their implementation.
B. The steps serve as a rollback plan if the attempted solution does resolve the problem.
C. The steps help ensure the troubleshooters do not skip a step in their solution.
D. The steps help reduce duplication of efforts.
8. What step should be taken after a problem has been resolved?
A. For consistency, the same step should be implemented on all equipment of the same
type.
B. To accidentally prevent their reuse, previously archived configurations of the repaired
device should be deleted from the archive server.
C. Confirm that the user who reported the problem agrees that the problem is resolved.
D. Make sure the implemented solution is not integrated into the network’s routine
maintenance model.
9. Which of the following should you check if you can connect using the IP address but NOT with the
host name?
A. DNS
B. WINS
C. DHCP
D. AD
10. Which of the following is Class C IP address?
A. 10.10.14.118
B. 135.23.112.57
C. 191.200.199.199
D. 204.67.118.54
11. The default subnet mask for Class C network is
A. 255.0.0.0
B. 255.255.0.0

30 | P a g e
 C. 255.255.255.0
D. 255.0.255.0
12. A Bus network topology is best described as which of the following?
A. All computers are attached to a single cable in a chain style
B. All computers are connected to a central point
C. All computers are connected to every other computer or resource in the network
D. Fault Tolerant
13. Which of the following is a correct MAC address?
A. 190.168.80.1
B. www.certyourself.com
C. 08:34:FE:4C:F2:54
D. G2:G3:23:87:GG
14. Topology that offers the highest level of redundancy, is easy to troubleshoot but is expensive to
install is
A. star
B. ring
C. mesh
D. bus
15. The most efficient way to control security in a client/ server network is to assign permissions to
A. each shared resource
B. directories
C. groups
D. user
16. Your client has a 10Base2 Ehternet network which is using 160m of RG-58A/U cable and two 50
ohm terminators that are both grounded. What is wrong with this network?
A. only one terminator should be grounded
B. he should be using RG-59/U cable
C. the terminators should be 93 ohms
D. nothing wrong with this network
17. Running performance monitor your CPU usage averages 45% except when you load an
application and it surges to 100%. Is there a problem?
A. Yes, the CPU needs an upgrade or multiple CPUs may have to be installed
B. yes, but it is not the CPU, it need more RAM
C. no, its normal for the 100% usage to surge when loading an application
D. yes, the hard disk need to be upgraded
18. For Cat 5 UTP, patch cables from the wall outlet to the computer can be a maximum of
A. 1 m
B. 3 m
C. 5 m
D. 10 m
19. You suspect a faulty NIC is causing a broadcast storm in a network. What troubleshooting tool
would you use to locate which computer has the defective NIC?
A. VOM
B. Protocol analyzer
C. TDR
D. Cable tester
20. Your Application Server has been having trouble booting. Where should you look first for some
answers?
A. performance monitor
B. Services
31 | P a g e
 C. SNMP
D. event viewer
21. What happens when a device is disconnected from the middle of a BUS network?
A. The hub will propagate error messages to the rest of the network
B. All devices on the network will fail
C. The Server will stop responding to that device
D. Data will not be able to get to devices on the other side of this device
SECTION “B” – MATCHING TYPE QUESTIONS

Instructions for Section “B”

1. There are fifteen [_15_] questions in this section.

2. Match column “A” with column “B”. Select the letter of the correct answer from column “B” and
place your answer on the space provided before the number in column “A”.
3. If you wish to change your answer place an “x” mark on your previous answer and write your
preferred answer
4. A correct answer scores 1, an incorrect answer scores 0. No marks will be given for a

Column A Column B

1. Connector for 10BaseT Ethernet Cable G A. ipconfig

B. Ring Topology
2. A network topology that have each computer connected to a central C. telnet
device K D. DNS
E. RJ-11
3. A topology that is the most fault tolerant and the highest levels of F. Exchange Server
redundancy R G. RJ-45
H. Web Server
4. A Connector that is used with Thicknet Cable N I. arp - a
ARP - Address Resolution Protocol
5. A Connector used in conjunction with Telephone E Display and modify the IP-to-Physical
address translation tables used by
6. Display the IP Configuration information A address resolution protocol. Syntax
View the ...
7. Display MAC Address of a Machine A
J. File Server
8. Used to check the network connectivity M K. Star topology
L. Application Server
9. Used to start to Install Active Directory Q M. ping
N. BNC
10. Used to establish a session with remote device C O. netstart
P. DHCP
11. Resolve Domain Name in IP Address D Q. dcpromo
R. Mesh Topology
12. Dynamically assign IP address P

13. Used to share public resource

14. Used to access emails F

15.used to build, deploy and operate XML and Web Services H

32 | P a g e
 question if more than one answer is supplied.

Column A Column B
1. Allows various object types to be moved A. Active Directory Migration Tool
from current location to a new location D B. Delegation Control Wizard
2. allows administrators to log on with a non- C. Dictionary attack
administrator account to perform D. DS move
administrative tasks without logging off. H E. Run as
3. to migrate objects in Active Directory F. Drag and drop
forests A G. Identification number (PIN)
4. used to build, deploy and operate XML and H. Secondary Logon
web service Q I. Strong Password
5. One part of dictionary attack J J. Password cracking
6. Move the domain name K. Group Policy
7. OU moving F L. Hub
8. Separate collusion domain and same M. Proxy Server
broadcast O N. File Server
9. All ports are in the same collusion and O. Switch
broadcast domain L P. Print Server
10. Used to share public resource N Q. Applcation Server
11. Show only one ip address for multiple R. Coaxial cable
users on the subnet M S. UTP
12. Hacking and cracking password C
13. ATM(Automated Teller Machine) G
14. Requirment feature run as
15.
2006 E.C.

IPv6 loopback address is ::1

the most-commonly used IPv4 loopback address is 127.0.0.1

First Round COC Written ass. area (2006 E.C.)/Level III HNS

1. A Point to Point connection provides a dedicated link between the device

2. Data Link layer of Ethernet consists of the LLC sub layer and MAC sub layer
3. In Ethernet addressing, if all the bits are 1s the address is broadcasting address
4. Class of IPV4 address : 4.5.6.7---- class A
5. UDP is an acronym for User Datagram Protocol
6. Hub: One collision domain and one broadcast domain
7 192.168.0.2 subnet mask 255.255.255.240 or 192.168.0.0/27 : Answer 14 valid subnets and 14
valid hosts
8. 10/100 refers to _______________
9. gpupdate/group policy update/ is used to _____________

33 | P a g e
From the GPMC, right click on an OU that contains computer objects.Click the “Group Policy
Update” option. ---This will run a gpupdate /force on all computers in the OU, and any subOUs.
-----Computer policy will be refreshed for each computer, and user policy will be refreshed for
any and all users currently logged into those computers. -----you can “Save” your results to a .csv
file to review what computers succeeded and did not succeed in receiving the task.

10. Set the password for the forgotten user password.

Start| Administrative tools| Active directory users and computers| right click on user account |
Reset Password
11. client/server functionality
Column “A” Column “B”

1. Loop back O A. NAT

2. Resolve IP address M B. Bad memory
3. Dynamic Configuration L C. ESD
4. Parity error B D. Segmentation
5. Reliable communication Q E. UDP
6. Anti-wrist strap C F. HTTP
7. Hide IP address A G. CSMA/CD
8. Transport layer D H. Protocol
9. Generic of communication with bridge and router I. FTP
10. Absorbing Signal bouncing communication S J. Authentication
11. Threat security Communication J k. Authorization
12. Unreliable communication E L. DHCP
13 . access method G M. DNS
N. Securing files
O. 127.0.0.1
P. Packet Switching
Q. Transport Layer
R. Router
s. Terminator

34 | P a g e
 Second round COC Writen assess (2006 E. C)/ Level III HNS

Column A Column B

Column A Column B
1. Ip Address Conflict M A. Kaizen
2. Fiber optics cable connectors F B. Worm
3. telnet P C. Workplace communication
4. class B IP address range U D. Quality control
5. continuous improvement A E. Site
6. A secret word or string of characters used for F. MT-RJ
user authentication T G. 10.xxxxx
7. a logic group of workstation, server and network H. Ping
devices that appear to be on the same LAN I. DNS
despite of their geographical distribution K J. NAT
8. replicates itself B K. VLAN
9. refers that DNS name resolution is working L. Wi-Fi
correctly R M. Assigning the same IP address
10. exchanging of information both verbal and non- N. FTP
verbal within an organization C O. UDP
11. Set of procedures intended to ensure that P. Remote login protocol
manufactured product or performed service are Q. Transport
delivered in advanced set of quality D R. NS Lookup
12. object in active directory represents a S. Authentication
geographical location that holds network E T. Password
U. 128.xxx

First round Written Exam (2006 E. C)/ Level IV HNS

35 | P a g e
 16. Allows various object types to be moved from T. Active Directory Migration Tool
current location to a new location D Delegation Control Wizard
17. allows administrators to log on with a non- U. Dictionary attack
administrator account to perform V. DS move
administrative tasks without logging off. H W. Run as
18. to migrate objects in Active Directory forests X. Drag and drop
A Y. Identification number (PIN)
19. used to build, deploy and operate XML and Z. Secondary Logon
web service Q AA. Strong Password
20. One part of dictionary attack J BB. Password cracking
21. Move the domain name CC. Group Policy
22. OU moving F DD. Hub
23. Separate collusion domain and same EE. Proxy Server
broadcast O FF. File Server
24. All ports are in the same collusion and GG. Switch
broadcast domain L HH. Print Server
25. Used to share public resource N II. Applcation Server
26. Show only one ip address for multiple users JJ. Coaxial cable
on the subnet M KK. UTP
27. Hacking and cracking password C
28. ATM(Automated Teller Machine) G
29. Requirment feature run as

IPv6 loopback address is ::1

the most-commonly used IPv4 loopback address is 127.0.0.1

Part I Questions: Choose the best alternative among the choices provided and write the letter of your
choice on the space provided.
1. From what location are the 1st computer instructions available on boot up?
A. ROM BIOS C. CONFIG.SYS
B. CPU D. boot.ini
E. None of the above
2. With respect to a network interface card, the term 10/100 refers to
A. protocol speed C. megabits per seconds
B. a fiber speed D. minimum and maximum server speed
E. None of the above
3. Which of the following is not private IP address?
A. 12.0.0.1 C. 168.172.19.39
B. 172.15.14.36 D. 192.168.24.43
4. Most PCs give a single beep on bootup to indicate they are ok hardware wise. You boot your
PC and don't get a beep. What should you check first?
A. system board C. Microprocessor
B. RAM D. power supply
E. speaker
36 | P a g e
5. Which class of IP address provides a maximum of only 254 host addresses per network ID?
A. Class A B. Class B C. Class C D. Class D
6. The entire hostname has a maximum of
A. 255 charactersB. 127 characters C. 63 characters D. 31 characters
7. A DNS client is called
A. DNS updater C. DNS handler
B. DNS resolver D. None of the mentioned
8. Servers handle requests for other domains
A. directly C. it is not possible
B. by contacting remote DNS server D. None of the mentioned
9. How long is an IPv6 address?
A. 32 bits B. 128 bytes C. 64 bits D. 128 bits
10. DNS database contains
A. name server records C. hostname aliases
B. hostname-to-address records D. all of the mentioned
11. If a server has no clue about where to find the address for a hostname then name server
records
A. server asks to the root server C. request is not processed
B. server asks to its adjacent server D. none of the mentioned
12. Which one of the following allows client to update their DNS entry as their IP address
change?
A. dynamic DNS C. authoritative name server
B. mail transfer agent D. none of the mentioned
13. You have 10 users plugged into a hub running 10Mbps half-duplex. There is a server
connected to the switch running 10Mbps half-duplex as well. How much bandwidth does
each host have to the server?
A. 100 kbps B. 1 Mbps C. 2 Mbps D. 10 Mbps
14. What is the default subnet mask for a class C network?
A. 127.0.0.1 C. 255.255.0.0
B. 255.0.0.0 D. 255.255.255.0
E. None of the above
15. Which class of IP address has the most host addresses available by default?
A. A B. B C. C D. A and B
16. What is the address range of a Class B network address in binary?
A. 01xxxxxx B. 0xxxxxxx C. 10xxxxxx D. 110xxxxx
17. Your company has a LAN in its downtown office and has now set up a LAN in the
manufacturing plant in the suburbs. To enable everyone to share data and resources
between the two LANs, what type of device(s) are needed to connect them? Choose the
most correct answer.
A. Modem B. Cable C. Hub D. Router

18. How many broadcast domains are created when you segment a network with a 12-port
switch?
A. 1 B. 2 C. 5 D. 12
19. What part of 192.168.10.51 is the Network ID, assuming a default subnet mask?
A. 192 B. 192.168.10 C. 0.0.0.5 D. 51 E. A and B
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20. A 25-pin female connector on the back of your computer will typically be:
A. Serial port 1 B. A parallel port C. Docking D. COM2 port
E. None of the above
21. On the PC side, the printer port is a:
A. 25 pin female serial connector
B. 15 pin female parallel connector
C. 25 pin male serial connector
D. 15 pin female serial connector
E. 25 pin female parallel connector
22. You just installed a new IDE hard drive, but your system BIOS will not recognize the new
drive, what should you check first.
A. cable sequence
B. jumpers on the hard drive
C. drivers that need to be loaded
D. hard drive manufacturer web site information
E. None of the above
23. How many bits internet address is assigned to each host on a TCP/IP internet which is used
in all communications with the host?
A. 16 – bits B. 32 – bits C. 48 – bits D. 64 – bits
E. None of the Above
24. Which of the following layer is not in OSI model?
A. Physical layer B. Internet layer C. Network layer D. Transport layer

25. The most important precaution that should be taken with working on internal parts of the
computer is:
A. Disconnect the power cable from the motherboard
B. Wear grounded antistatic wrist strap
C. Disconnect the power cable from all drives
D. Wear a semiconductor wrist strap
26. You have just replaced malfunction motherboard in a computer with a brand new one. You
wants to make sure that the new motherboard is functioning well before you connect other
components such as the network adapter and graphic card. The best to test the basic
functionality of the motherboard is:
A. BIOS B. POST C. Beep codes D. Successful boot
27. The laptop used by your manager is having video problems. The best task to find out
whether there is a problem with LCD screen is:-
A. Change the LCD screen B. Remove the LCD screen cable and reconnect
C. Recycle power on the laptop D. Connect an external monitor
28. One of the following statements is not true about technical documentation.
A. Written based on the templates and the scope of work using information gathered
B. Technical terminologies is translated into plain English
C. Technical documentation should be written with high care because once it is written it
can not be altered
D. It has to be validated by client
29. The best practice regarding downloading and installing software updates.
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 A. All systems should be configured for automatic download and installation
B. All updates should be installed as soon as they are available
C. There is no need to install any updates unless they address some security use
D. Updates should be thoroughly tested before installation
30. Which IP address will invoke the TCP/IP loopback function?
A. 127.0.0.1 C. 169.192.0.1
B. 10.0.0.1 D. 172.254.0.1

31. The best specification for high image processing work when buying a computer.
CPU RAM HARD DISK POWER SUPPLY
A. 3.4Ghz 1GB 160GB 250W
B. 1024Mhz 512MB 160GB 500W
C. 3.4Ghz 512MB 160GB 500W
D. 1024Mhz 1GB 160GB 500W
32. You have been called to maintain a failed server at a customer’s site. Up on arrival, you find
that the manager is worried about losing critical data stored on the server. Your reaction
should be:
A. Cheer him up with jokes
B. Remain serious all the time
C. Tell him confidently that your best to rectify the problem
D. Tell him it happens everywhere and with everybody
33. What does a lit status link light on the network adapter's back plate mean?
A. The connection is alive
B. Data is being uploaded
C. Data is being downloaded
D. Data is being encrypted
34. You have been asked to make a recommendation to improve the performance of a client's
network. When you examine the network architecture, you find that it is based on hubs.
What should you suggest to improve the LAN's performance?
E.Install higher-speed hubs to minimize system upgrade costs and maintain compatibility
with the existing network structure.
F. Install high-speed switches to replace the old hubs. This will provide more intelligent
switching of the information around the network.
G. Install routers to replace the hubs. Router performance is so much better than hubs that
the performance increase will be very noticeable.
H. Install a router to better control information movement in the network and replace the
hubs with switches to improve network traffic.

35.What Windows tool can be used to configure most modern routers?

A. The Windows Explorer interface
B. The Device Manager utility
C. The MSCONFIG utility
D. Internet Explorer web browser
36. In Windows, the networking component that provides the rules that the computer uses to
govern the exchange of information across the network.
A. Client B. Adapter C. Protocol D. Service
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37. Which of the following causes a mapped drive to disappear from a system when it is shut
down and restarted?
A. The name of the mapped folder has been changed
B. The Reconnect at Logon option is not selected
C. The path to the mapped folder has changed
D. The host computer for the mapped folder is turned off
38. Where can the TCP/IP protocol be manually configured in Windows XP?
A. In the Properties page of the Local Area Connection Icon which is located in the Network
Connections Window
B. In the Network Component Type screen through the Dial-Up Connections page
C. In the Protocol Installation screen through the Local Area Connection page
D. In the Protocol screen of the Network Configuration page
39. You have been sent to troubleshoot an Internet connectivity problem. When you try to
PING the site's fully qualified domain name, the site cannot be located; however, you can
PING its IP address. What network function should be checked?
A. DNS B. DHCP C. WINS D. FTP
40. After running the IPCONFIG utility, you try to PING the local adapter's IP address but no
reply is returned. What does this indicate?
A. TCP/IP has not been loaded into the system.
B. The local adapter's IP address has not been initialized.
C. TCP/IP is not working on the gateway device.
D. The default gateway is not functional.
41. A computer on your network is not able to see any other computers on the network. When
you check the adapter's TCP/IP configuration, you find that the IP address is 169.254.0.0.
What does this indicate?
A. The network adapter in the machine is bad or has not been initiated.
B. The cable connecting the PC to the local switch is bad.
C. The DNS function for the network is not working and Automatic Private IP Addressing
has been performed by the local PC.
D. The DHCP function for the network is not working and Automatic Private IP Addressing
has been performed by the local PC.
42. What command would be used to establish network connectivity?
A. IPCONFIG /all C. IPCONFIG /renew
B. IPCONFIG /release D. IPCONFIG /registerdns
43. Generally, whenever a user tells you that the LAN connection is not working, what is the
first thing to check?
A. Check the network adapter drivers to see that they are configured properly
B. PING a known IP address to see if the network cable and connectivity is good.
C. Check for the presence of link lights on the back of the network adapter
D. Run IPCONFIG to see if the local network hardware is functioning.
45. A user can access an associate's computer on the network but can't access the Internet
through the network gateway. What is the most likely cause of this problem?
A. The Subnet Mask configuration is incorrect.
B. The DNS service is not working.
C. The DHCP service is not working.
D. The gateway address is configured incorrectly.
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46. If you try to ping the loopback address and nothing happens, what is most likely the
problem?
A. TCP/IP is not working on the local machine.
B. The network cable is bad.
C. The local connectivity device is turned off
D. The network adapter in the local machine is defective.
Part II Questions: Matching A
A B
1. Type of system board for new system unit A. Low CMOS battery
2. Allow you to view and modify hardware configurations B. CPU fan doesn’t work
and device drivers C. Band width
3. A client/server application used for file transfers between D. Cache
remote computers E. RAM
4. Allow the text images and multimedia to be downloading F. Printer cartilage is out of
from website work
5. The amount of data that can be transmitted on G. Device manager
the network at a time H. FTP
6. Loads with minimum basic system services and device I. Last Known configuration
drivers sufficient to boot the operating system J. HTTP
7. Loads the previous used system configuration that allow K. Spam attack
you to return the system to the previous working L. no connection to the
configurationsystem unit
8. System clock lags each time M. MMC
9. No signal error message in the screen N. ATX
10. System restarts randomly in the middle of work O. Power supply is dead
11. Printer prints document with a random black spot in the P. FAT
paper problem Q. Set up configuration
12. A message displayed each time while using internet says R. No printer tonner
“Congratulation you win $10,000” S. AT
13. Holds frequently accessed data by the processor T. Safe mode
14. The type of disk formatting systems
15. Hosts and displays administrative tools

Part II Questions: Matching B

A B
1. Is used to connect optical drive A. DNS
2. Automatically configure IP address B. Modem
3. Preventive maintenance C. DCPROMO
4. Resolve IP address D. Virtual memory
5. Secondary storage device E. Sarver based network
6. BIOS level configuration F. ARP
7. Connect to coaxial cable G. BNC
8. Convert IP address into hard address H. DHCP
9. Multi port bridges I. Boot sequence
10. non volatile memory of computer J. CD –ROM
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11. Packet filter K. Defragmentation
12. Modulate and demodulate analog to digital signal L. Hard disk
13. Created by OS when memory of RAM is occupied M. Switch
14. Centrally administer N. ROM
15. Command used to install Active directory O. Router

1. If you want to find the number of routers between a source and destination, the utility
to be used is.
a) route b) Ipconfig c) Ifconfig d) Traceroute
2. Which of the following is related to ipconfig in Microsoft Windows ?
a) Display all current TCP/IP network configuration values
b) Modify DHCP settings
c) Modify DNS settings d) All of the mentioned
3. Which of these is not applicable for IP protocol?
a) is connectionless b) offer reliable service
c) offer unreliable service d) None of the mentioned
4. Application layer is implemented in
a) End system b) NIC c) Ethernet d) None of the mentioned
5.Transport layer is implemented in
a) End system b) NIC c) Ethernet d) None of the mentioned
6. The functionalities of presentation layer includes
a) Data compression b) Data encryption
c) Data description d) All of the mentioned
7. Ethernet frame consists of
a) MAC address b) IP address c) both (a) and (b) d) none of the mentioned
8. What is stat frame delimeter (SFD) in ethernet frame?
a) 10101010 b) 10101011 c) 00000000 d) 11111111
9. MAC address is of
1) 24 bits b) 36 bits c) 42 bits d) 48 bits
10 A technician arrives at a site and is troubleshooting an unfamiliar network. Which of
the following steps should be done FIRST to diagnose the problem?
A. Escalate the problem to administrative technician.
B. Compare wiring schematics to industry standards.
C. Identify symptoms and draw a network diagram.
D. Use a port analyzer to determine network topology
11. Which of the following commands can be used to find the MAC address of a
connecting router?
A. arp B. trace route C. ping D. ping sweep
12. A company needs to perform state ful packet filtering on the core network. Which of
the following
network devices would BEST be suited to match this equipment?
A. Firewall B. Proxy C. Router ACLs D. DHCP server

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13. A workstation on the network can ping hosts on the network but it cannot ping any
addresses on the internet. Other hosts on the same network can connect to the internet.
Which of the following
should the technician check?
A. The DNS server entries B. The network card
C. The default gateway D. The hosts file
14. Which of the following classes is the address 208.177.23.1?
A. Class A B. Class B C. Class C D. Class D
15. A network with twenty clients needs to view a video file. Which of the following
should beconfigured on the client's computers to reduce network traffic?
A. Class C addresses B. Class A addresses
C. Broadcast D. Multicast
16. Which of the following devices does not limit network broadcast traffic and does not
increase
performance?
A. Router B. Brouter C. Hub D. Switch
17. Which of the following does a star ring topology use for data transfer?
A. CSMA/CA B. CHAP C. CSMA/CD D. Token passing

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