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SAP Solution Manager Integration Model

Solution Management, Digital Business Services, SAP SE

Customer
SAP Solution Manager Integration Model
Key Value Chains

Portfolio to
Portfolio Management Project Management
Project

Requirement to
Demand Design Development Test Deploy
Deploy

Detect to
Monitor Incident Problem Optimize
correct

Request to
Service Catalogue Service Request Service Fulfillment
Fulfill

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SAP Solution Manager Integration Model
Key Value Chains in the Application Lifecycle: Portfolio to Project

 Business demand
We need to digitize our customer relation to stay ahead of
competition with an innovative business model.

 Solution delivery
We have to agree on a strategic initiative to implement a new
solution that supports the new business model.
We do a high-level estimate of capacity, skills and effort. We
balance the investment against other initiatives. We agree on an
investment bucket for the initiative.

 Value Chain Details

Portfolio Management Project Management

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SAP Solution Manager Integration Model
Key Value Chains in the Application Lifecycle: Requirements to Deploy (Innovate)

 Business demand
We break down the strategic initiative into operational
processes and requirements. We collaboratively track
solution readiness and test business acceptance regularly.

 Solution delivery
We ideate the process and application landscape and we assess
trial systems. We define the scope of our agile development
project and prepare business acceptance tests.
We develop, test and deploy the new digital solution within the
agreed time and budget.

 Value Chain Details

Demand Design Development Test Deploy

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SAP Solution Manager Integration Model
Key Value Chains in the Application Lifecycle: Request to Fulfill

 Business demand
I need to onboard a new employee. I order this service in
the service catalogue.

 Solution delivery
We deliver all components of the service (like IT and non-IT
equipment, access card, user provisioning) so that the new
employee can start to work right away.

 Value Chain Details

Service Catalogue Service Request Service Fulfillment

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SAP Solution Manager Integration Model
Key Value Chains in the Application Lifecycle: Detect to Correct

 Business demand
I cannot log on to the corporate portal.

 Solution delivery
We analyze the situation, detect the root cause, correct the
situation, and prevent it from happening again.

 Value Chain Details

Monitor Incident Problem Optimize

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SAP Solution Manager Integration Model
Key Value Chains in the Application Lifecycle: Requirement to Deploy (Fix)

 Business demand
I cannot save my travel expenses.

 Solution delivery
The root cause analysis shows that a fix of the program
is needed. We develop, test and deploy the fix quickly.

 Value Chain Details

Demand Design Development Test Deploy

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SAP Solution Manager Integration Model
Key Value Chains in the Application Lifecycle: Requirement to Deploy (Enhancement)

 Business demand
Every day, I have to enter the same data
over and over again. Why?

 Solution delivery
We understand and sympathize with the end-user. We analyze
effort, skills, and capacity. We negotiate cost and delivery date
with the business.
We develop, test and deploy the enhancement within the agreed
timeline.

 Value Chain Details

Demand Design Development Test Deploy

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SAP Solution Manager Integration Model
Three Different Change Paces in Requirement to Deploy

Fix
Trigger Business disruption or
standard change
Scope Small
Innovate
Process Impact None Transformation projects,
Trigger
Individual new solutions
Approval
Scope Large
Deployment Unbundled on request
or bundled with release Process Impact Significant

Enhance Approval Pre-Approved

Trigger Improvement request Deployment Bundled with release

Scope Medium
Process Impact Minimal
Approval Individual
Deployment Bundled with release

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SAP Solution Manager Integration Model
Process Flow

The requirement-to-deploy
value chain supports the
three different change paces No overhead.
at an optimum.

Demand Design Development Test Deploy

Program fix required Fix immediately, deliver break-fixes and


Fix to resolve disruption standard changes
As fast as needed.

Enhancement Assess enhancement


Bundled in
Enhance required for daily request, negotiate Deliver enhancement
minor release
business operations delivery and cost

Model to-be
Strategic initiative for Plan solution Deliver solution with continuous business Bundled in
Innovate new business model
processes, collect
delivery feedback major release
requirements

Monitor Solution Readiness

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SAP Solution Manager Integration Model
Document Flow

Demand Design Development Test Deploy

Problem, Immediately after


Fix Incident approval, or minor
Request for Change release
Change Document

Enhance Business IT Requirement Minor releases


Requirement

Requirement* Work Package,


Innovate Scope Change
Work Item Major releases

Solution Readiness Dashboard *


*) Planned innovation: Merge of business requirement and requirement, Solution Readiness Dashboard across the lifecycle

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SAP Solution Manager Integration Model
Key Documents of the Four Value Chains 1/2

Investment
Initiative Portfolio Item Project Risk Issue
Bucket

Portfolio to Project Portfolio Management Project Management

Requirement to Deploy Demand Design Development Test Deploy

Requirement Work Package Work Item Test Case Release

IT
Change Test Plan
Requirement

Defect

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SAP Solution Manager Integration Model
Key Documents of the Four Value Chains 2/2

Task

Guided Incident
Problem
Procedure Analysis
Request for Bus. Proc.
Alert Incident
Change Analytics

Detect to correct Monitor Incident Problem Optimize

Request to Fulfill Service Catalogue Service Request Service Fulfillment

Service Service Guided


Catalogue Request Procedure

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SAP Solution Manager Integration Model
Best-Practice Approach for Branch Setup

Production branch
Ÿ Production branch represents the productive solution

Operations branch
Ÿ Operations branch to apply monitoring instrumentation

Maintenance branch
Ÿ Maintenance branch to change the productive solution

Innovation branches
Ÿ Import branch to import new best-practice processes
Ÿ Design branch to design customer target operating model
Ÿ Development branch to build the actual operating model

= Locked = Change controlled

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SAP Solution Manager Integration Model
Generic Third-party Interfaces

IT Service Management   Process Landscape

 Agile Development

Job Scheduling 
 Test Automation

Monitoring   Learning Management

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