Certificate IV in Digital Media

Technologies

ASSESSMENT / COVER SHEET

ICTPMG401 – Support Small Scale IT Projects

Name: _________________________________ Student No: 00000_______

If you are submitting the assignment on paper, please staple this sheet to the front of each assignment. If you are submitting the
assignment online, please ensure this cover sheet is included at the start of your document. (This is preferable to a separate
attachment.)

Student ID 0 0 0 0 0
Email:

RTO:
Australian Business Program Code:
ICT40815 Certificate IV in
School Digital Media Technologies

Course Coordinator: David Kusters Trainer: Jodie Hillman/Alex Shelley

Assessment No: 2/2 Due date: 7 / 09 / 2015

Assessment Instructions: Please complete the following assessment tasks by the due date (above). If you need
an extension, you must seek approval from your Trainer BEFORE the due date. If the due date passes with no
submission and no approved extension, it will be considered a NS result. (See Course Progress Policy)

Received:
Task One – Project Plan (Project Management Document)
Indicate 
S NS

Received:
Task Two – Training & Support Materials
Indicate 
S NS

Received:
Task Three – Client Sign-Off Documentation (Feedback)
Indicate 
S NS

Received:
Task Four – Project Evaluation
Indicate 
S NS

Further Information: I declare that the work contained in this assessment is my own, except where acknowledgement of sources
is made. I authorise ABS to test any work submitted by me, using text comparison software, for instances of plagiarism. I
understand this will involve the ABS copying my work and storing it on a database to be used in future to test work submitted by
others. Note: The attachment of this statement on any electronically submitted assignments will be deemed to have the same
authority as a signed statement.

Signed by Student: Date: / /

Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 1 Date 1/04/2019 – Next Update 15/08/2015
Submission No. Assessment Result: Assessed by: Tick when recorded
S NS (Circle) Jodie Hillman/Alex Shelley on eBECAS:

Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 2 Date 1/04/2019 – Next Update 15/08/2015
SECTION 1 - GENERAL INFORMATION

This unit describes the skills and knowledge required to support the management of low risk, straightforward information and communications technology (ICT)
projects within an organisation.

It applies to individuals who may work under supervision but have responsibility to ensure workflow is planned and completed in line with requirements.

ELEMENT PERFORMANCE CRITERIA ASSESSMENTS

Elements describe the
essential outcomes.
1. Support project
commencement
Performance criteria describe the performance needed to demonstrate achievement of the
element.
1.1 Confirm business opportunity to ensure the project objectives are understood
1.2 Identify stakeholders and gather requirements
Assessment 1
Assessment 2
1.3 Prepare a project charter or project proposal and obtain agreement from project
sponsor

2.1 Break down the requirements to identify tasks and resources needed to complete the
2. Support project plan project plan
development Assessment 2

2.2 Compile a schedule of project tasks, including realistic timeframes and costs if
required

2.3 Allocate task responsibilities to project team members

2.4 Agree on a process with the sponsor to manage risks or unexpected events that may
arise and affect project objectives
3.1 Work with project team to ensure project activities meet timeframe, scope, cost and
3. Support project quality expectations
completion

3.2 Monitor and control project risks and issues according to the agreed process Assessment 2

3.3 Verify that project deliverables meet project expectations and sign off as complete

3.4 Train users, if applicable

4.1 Prepare ICT support or maintenance documents if applicable
4. Support project
closure
4.2 Obtain final project sign-off from sponsor and key stakeholders Assessment 2

4.3 Document lessons learned and close the project

ASSESSMENT REQUIREMENTS
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 identify the different project-management and planning methods and tools
 explain the characteristics of technical teams
 describe the different methods of communication and communication styles, including interviewing techniques
 explain the organisational values, policies and processes that may be relevant to the project
 describe the risks associated with small scale projects including:

 cost
 scope

 timelines

Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 3 Date 1/04/2019 – Next Update 15/08/2015
ASSESSMENT REQUIREMENTS
Performance Evidence
Evidence of the ability to:
 develop a project plan appropriate to the project objectives and the project proposal
 support the initiation, control and completion of a simple small-scale information and communications technology (ICT) project

 identify and apply requirements and expectations of a project according to the project plan

SECTION 2 – ASSESSMENT INFORMATION

Instructions for Use
Exercises and homework as outlined in the delivery plans/learner resources are all essential formative activities and
are recommended to be completed before an attempt at any final assessment. Use the criteria sheet on the next page
to ensure you have covered all aspects of the assessment BEFORE providing to your teacher.

REASONABLE ADJUSTMENTS
We recognise the need to make reasonable adjustments within our assessment and learning environments to meet
your individual needs. If you need to speak confidentially to someone about your individual needs please contact your
teacher.

RESOURCES
You should have received access to the learner resources and delivery plan with this document. Should you wish to
access additional resources or online/digital versions of all provided documents, please discuss with your trainer or
tutor or visit http://abs.qld.edu.au/resources .

GRADING
The assessment you are undertaking is graded satisfactory or not satisfactory. Upon successful completion of all
assessments for this unit, you will be issued with a Statement of Attainment stating that you are “Competent”.

ASSESSMENT CONDITIONS
Assessment will be completed in class and in your self-study time. You will be able to access any relevant resources
through the online learning system at http://abs.qld.edu.au/resources. You must keep a copy of your assignment or
project.

You will be allowed two attempts on this assessment. That is, if your first attempt does not meet the performance
criteria, you will be given the opportunity to resubmit once only. If you require a second attempt, this must be
submitted within the duration of your course.

A NOTE ON PLAGIARISM AND REFERENCING

Plagiarism is a form of theft where the work, ideas, inventions, etc, of other people are presented as your own.
Plagiarism is avoided where:

Information, ideas, etc, quoted or paraphrased from another source, are acknowledged with quotation marks around
the relevant words/sentences or ideas, and cited at the end of your document. This means a list of the sources of
information, ideas, etc, is provided in alphabetical order by each author’s surname (including author’s full name, name
of document/ book, etc, and year and place of publishing) such that the assessor or another reader may locate the
source information if necessary.

Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 4 Date 1/04/2019 – Next Update 15/08/2015
Overview and Tasks

Overview
During this assignment, you will take on the role of a project manager at a web design company. Your client has
commissioned you to build and deliver a Wordpress (wordpress.org) website and provide training materials to help
their staff their update it.

Your client will be a fictional company named ‘ABS Music News’; a small but growing company based in Brisbane,
Australia. They have stated that they require the following:
 A well planned, dynamic and modern looking website
 Online content (text and images) must be easily updated by their team
 The website has different levels of user access (administrator, contributor, visitor)
 No restriction to the amount of pages or posts
 An area (sidebar) for advertisements that change regularly
 A Search bar
 Home page of featured/latest news and articles
 Image gallery
 A banner of featured content / promo images that rotates it’s content
 Training materials to accompany the delivered website

Task 1: Project Plan (Project Management Document)

You will create a formal project plan that will be used by your management and production team. It must include the
following:
A. The Business Opportunity – As a web design business, you must define how your profit is being made on this
project. You should indicate exactly what you would charge the client for, what expenses you have what areas
for ‘upselling’ exist - consider what future work may arise as a result of successful completion.
B. Project Stakeholders - Identify the stakeholders within this project and describe their relationship or
involvement.
C. Schedule and Task Breakdown – You must compile a realistic schedule for the project from start to finish. You
must indicate all of the tasks and steps involved with planning, budgeting, producing, testing and reviewing the
project as well as all essential milestones and client meeting points.
D. Allocate Task Responsibilities – based on the schedule and tasks generated previously, you should indicate how
these tasks would be distributed or outsourced within a professional web design organisation. Describe the
role & responsibilities of each team member working on the tasks.
E. Additional Resources – You must identify what is required to complete this project. You should consider the
following:
i. Software
ii. Plugins & Themes
iii. Hosting & Domain Names
iv. Consumables
F. Contingency Plan – In case anything goes wrong or changes during the project, you must create a process and
strategy that accounts for unforseen circumstances or changes to the project. You must identify and provide
solutions for each of the following factors whilst explaining how they will be monitored:
i. cost
ii. Scope
iii. Time management
Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 5 Date 1/04/2019 – Next Update 15/08/2015
 Task 2: Training & Support Materials
Before you hand over your website to the client, you must create an appropriately formatted training and support
document that will be used to help them to maintain and update the product. You should aim to include the
following within your user support documentation (most of which can be found at www.codex.wordpress.org):
A. Login Instructions
B. Security procedures and tips
C. Technical Support contacts / Links
D. How to update content (posts & pages)
E. How to change the theme
F. How to update widgets
G. Commonly used WordPress settings
H. Staying Safe: Potential security risks

Task 3: Client Sign-Off Documentation (Feedback)

In preparation for project development and completion, you must draft a document that can be used for the client
to sign of at each phase of the project (planning, testing, product training, etc) and at final delivery – It should
include sections/questions used to collect feedback from the client.

Task 4: Project Evaluation

When the project is completed, you must evaluate your experiences and the lessons learned. Your focus should be
on what you think worked well and what you would change in future project management activities.
Assessment Criteria
TASK 1: Project Plan (Project Management Document)
The student has created a single, legible project management document that includes clearly defined sections
The business opportunity has been defined to show where profit is being made and what areas for upselling exist
The project stakeholders have been defined and their involvement with the project explained
A project schedule has been created
A breakdown of tasks has been created
Tasks have been allocated to team members
Roles and responsibilities for team members have been defined
Required resources for the project have been defined (hosting, plugins, software, etc.)
Contingency plans have been created for cost, scope and time
TASK 2: Training & Support Materials
Student has created appropriately formatted training and support materials that will assist the client maintain and
update the Wordpress website once completed.
TASK 3: Client Sign Off Documentation (Feedback)
Student has created a sign off document that can be used to gather client feedback and approval at the end of each
project phase
TASK 4: Project Evaluation
Student has evaluated the project and reviewed their experiences such as shortfalls or successes

Assessment Feedback

Assessor Feedback

Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 6 Date 1/04/2019 – Next Update 15/08/2015
 Student comments (Optional)

Signed by the assessor: ……………………….…………….… Date: ………………………

Signed by the student: ……………………….……………… Date: ………………………

Destruction Date (6 months after final assessment.): ……………………..

Assessment ICTPMG401 ABS-ASS-ICT-010415

Version 1.0 Australian Business School

Page 7 Date 1/04/2019 – Next Update 15/08/2015