(AO3) Organisational Structure (Hierarchy) and Changes:

Level Details Level achieved

Pass  Accurate explanation of span of control with appropriate
Candidates will show a basic examples.
understanding of the business’s  Accurate explanation of chain of command with
organisation structure. Their alternative appropriate examples.
illustrations of the ways the business  Accurate explanation of authority and responsibility with
could be organised will be limited. appropriate examples.
 Brief explanation of how PGL could be delayered.
 Brief explanation of how PGL’s organisation structure
could be changed into a matrix structure.

Merit ACHIEVE ALL OF THE PASS CRITERIA AND...

Candidates will show a clear  Discussion about the impact of small or large span of
understanding of the business’s control on both the workers and the managers.
organisation structure. Their alternative  Discussion about the impact of short and long chain of
illustrations of the ways the business command on both the workers and the managers.
could be organised will be detailed.  Discussion about how PGL’s hierarchy could be flattened.
 Discussion about the impact of flattening the hierarchy on
workers, managers and customers.
 Clear explanation of how PGL’s structure could be changed
to a matrix structure.
 Explanation of how this could work.
 Suggested matrix structure will be realistic and workable
for PGL.

Distinction ACHIEVE ALL OF THE PASS AND MERIT CRITERIA, AND...

Candidates will show a detailed  Benefits and drawbacks of flattening the hierarchy for
understanding of the business’s workers, managers and customers will be realistic and
organisation structure. Their alternative thoroughly explained.
illustrations of the ways the business  Discussion about how to reorganise into a realistic matrix
could be organised will be comprehensive structure.
and realistic.  Discussion about how workers would be managed on a day
to day basis.
 Benefits and drawbacks of the matrix structure will be
realistic and thoroughly explained for workers, managers
and customers.
 Judgement will be reached about whether PGL should
adopt either the flattened or the matrix structures.