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Introduction
For organizations to develop they require a direction. The people who manage the
business provide the direction. Taking responsibility for making decisions and running a
business well is a skill. Management involves control and organization to get something done. In
the course of business, managers use many different skills. They:
The ability to manage is essential at all levels in the organization. However, for a
business to excel, leadership is vital. A leader is somebody who sets the direction and inspires
other people. A leader is able to influence others in meetings or when making decisions. This
helps to achieve the goals of the organization. Enterprise has leaders at all levels of its
business, not just senior management. Some people are natural leaders. For example, the
captain of a school Cricket team will probably have the ability to influence others. Leaders can
also develop through training and education.
A dreamer, an achiever
He has the knack to strike at the right place at the right time. His contribution in shaping
the modern telecom industry in India earned him the sixth place in the Forbes list of ‘India’s 40
Richest’.
He shifted his focus to import and distribution operations in Mumbai, India’s financial
capital and New Delhi, country’s national capital and started importing portable generators from
Japan. The flourishing venture, however, faced a sudden road-block when the government
banned the import of generators as it awarded licenses to two Indian companies for
manufacturing generators in India.
The ability to inspire others: Sunil Bharti Mittal Page 1
However, during a trip to Taiwan he came across electronic push button phones. He
sensed an opportunity, as only bulky rotary phones were available to Indian users that time. In
1982, he introduced the push button phones to India. This was the first experience of Indian
consumers with modern age telecom. He formed Bharti Teletech Ltd and started manufacturing
push button phones in technical tie-up with Siemens AG of Germany. His company is now one
of the largest manufacturers of telephones in the world.
The real opportunity for Sunil came in 1992, when the Indian government awarded
licenses for GSM mobile phone services first ever in the country. Armed with considerable
experience in telecom manufacturing, he secured the licence for offering mobile phone services
in Delhi. His company Bharti Cellular Ltd started mobile phone operations in 1995 under the
brand name AirTel.
The initial years of the cellular business were not as rosy as they are today. The role-out
of telecom services required a lot of initial investments and the returns were not adequate due
to the low subscriber base. With the help of private equity investors and foreign partner
Singapore Telecommunications Limited, Singapore's largest telecommunications company, he
successfully met the challenges of capital intensive role-out, cut throat competition and policy
changes.
Sunil has expanded the single circle mobile phone service in to a pan-India integrated
telecom company with market capitalization of about Rs.1,500 billion ($36 billion), the third
highest in India after Reliance Industries Ltd, largest private sector diversified conglomerate and
Oil & Natural Gas Corporation Ltd, state owned largest oil refiner.
After establishing Bharti AirTel as the largest telecom service provider among the
private telecom operators in India, Sunil Mittal has turned his attention to new opportunities such
as Retail, Agro-exports and Life Insurance. Also, he has just been elected as the President of
the Confederation of Indian Industries (CII), a non-government, not-for-profit, industry led and
industry-managed organization.
•People
•Pride
•Passion
•Processes and
•Performance
Naming India's Sunil Mittal as Asia's Businessman of the Year 2009, Fortune Magazine
calls him a 'Wireless Wonder' who has built a mobile-phone empire by turning outsourcing on its
head. Now the founder and CEO of India's leading mobile company, Bharti AirTel, is plotting a
retail revolution with a new partner - Wal-Mart, said the magazine in the cover story of its
international edition.
India's No. 1 mobile provider with subscriptions shooting past the 30 million mark is
expected to report revenue of more than $4 billion in the fiscal year ending March, up from $509
million in 2003. Bharti, which lost money every year until 2003, has posted rising profits every
year. Its stock is on a tear, rising to more than $14 a share on the Mumbai exchange in late
December, a fivefold gain since 2003. With a market capitalization of $26 billion, Bharti has
emerged as India's fourth-most-valuable firm, and Mittal one of India's richest men.
In 2004 he signed contracts worth $400 million to hand over operation of Bharti's entire
phone network to Sweden's Ericsson, Germany's Siemens and Finland's Nokia. The deal
means Bharti no longer has to worry about buying and maintaining equipment. Instead it pays
the European vendors a fee determined by customer traffic and the quality of service the firms
provide. That same year, Mittal signed a ten-year, $750 million contract with IBM, farming out
the bulk of Bharti's information-technology services, including billing, management of customer
accounts and even operation of the Bharti intranet.
The IBM contract is a revenue-sharing arrangement, but the objective is the same as
the deal with the European equipment vendors: freeing Bharti to do what it does best -
marketing, devising new services for its customers, and searching for new business
opportunities.
Now Mittal is forging his most audacious foreign partnership yet, Fortune said. In
November he announced that Bharti Enterprises will team with Wal-Mart (Charts) to transform
India's underdeveloped retail market.
Bharti and Wal-Mart will form a separate joint venture to take on back-end activities in
which overseas investment is permitted, including wholesale, logistics, supply-chain
management and distribution. The companies haven't disclosed who will own how much of the
joint venture. But Fortune citing Mittal says he will open hundreds of stores over the next five
years in formats ranging from super centre to neighborhood market, and he predicts investment
in the venture will exceed $1 billion.
Conclusion
Questions
3.Bring out the Instances from the case where “Sunil Bharti Mittal is a classical example
of Level 5 leader.
4.Do you think whether Sunil Bharti Mittal is a Transactional Leader or Transformational
Leader? Justify your answer from the above case?