Programa de Certificación

Lean Six Sigma

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Nivel Black Belt

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Por
 Controlar Definir

Improve
(Mejorar) Medir

Analizar

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 Introducción a la estadística  Estadística gráfica

 Estadística
 Recopilar y Visualizar Datos
 Plan de recolección de datos
 Muestreo
 Análisis del Sistema de Medición
 Patrones en los datos
 Capacidad del proceso Continuos
 Capacidad del proceso Discretos
Priorizando datos

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+30 Inputs (X)

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All X’s
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10-15 1st “Hit List”
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8 - 10
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Screened List

4-8 Found Critical X’s

3-6 Controlling Critical X’s

Optimized Process
 Priorizar pasos críticos

Matriz de
Prioritización

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Lista los CTQ’s aquí

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 Priorizar pasos críticos

Matriz de
Prioritización

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Jerarquiza tus

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CTQ’s

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 Priorizar pasos críticos

Matriz de
Prioritización

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Lista los pasos del proceso

 Priorizar pasos críticos

Matriz de
Prioritización

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Califica tus pasos del

proceso de
acuerdo a tus
CTQ’s
 Priorizar pasos críticos

Matriz de
Prioritización

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Con un suma producto

obten los totales

(0*10)+(9*8)+(9*10)+(1*6)+(3*10)
+(9*10)+(9*10) = 378
Recolectar entradas en los pasos del
proceso

 Diagrama Machines Methods Materials

de Pescado

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Verified

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order

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Order entry

(Ishikawa)
form

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Systems procedure

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Access code

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Sales enters
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order in
C C
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Knowledge
Knowledge
system
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shipping
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cut off customer order

form
Product price
Trained
personnel

Measurements People C C
Environmental Factors
C
C
Prioriza las entradas del proceso

 Matriz
Causa

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Efecto (C&E)

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Round 2
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6 σ COE Europe © Ingram Micro 2005

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Ejemplo
Problem or improvement
opportunity
S I P O C
Process
Step 1

Process
Process
Process Step 3
Output
Input
Supplier Customer
Process
Process
Process Step 3
Output

Identified
Input
Process
Process Customer
Process Step 4
Supplier Output
Input

Problem
Process
Step 5
“Big Y’s”
“Big X’s” Process
Step 6

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Process to

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2. Create high-level view of

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be focused

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process outputs/inputs for

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first pass understanding and

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presentation (SIPOC)
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Quantifiable problem clarified
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50,000 ft. Level
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Quantifiable goal established

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scoped/captured
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Savings quantified
Process Identified Needs
Expectation
1. Identify and Quantify Requirement
process or problem to
evaluate (Charter) 3. Identify and prioritize customer
100,000 ft. Level CTQs (CTQ Tree, VOB, VOC)
including defect identification
 Needs
Expectation
Requirement

3. Identify and prioritize customer

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

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CTQs (CTQ Tree, VOB, VOC)

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Process Step Total

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1 0

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2 0

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3 0
4 0

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6 0

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7 0
8 0
Process Name

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9 0

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10 0
11 0
Business Unit

12 0
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Process Step
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14 0
15 0
m

16 0
Business Unit

Process Step Decision Yes Process Step End

17 0
18 0
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19 0
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No 20 0
0
Business Unit

Process Step

0
Total

5. Prioritize process STEPS based on

4. Understand the detailed view
impact on Customer’s CTQs (C&E
of the process (Cross-functional
Phase I)
Process Map)
 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
5. C&E Phase I
5 “top ranked
processes
Process Step Total

1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
10 0
11 0
12 0
13 0
14 0
15 0
16 0
17 0
18 0
19 0
20 0
0
0

0
Total

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

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Process Step Total

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1 0

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2 0
3 0
4 0

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5 0
6 0

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8 0
9 0
Machine Envron. 10 0
Methods

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11 0

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12 0
13 0
Machine Methods Envron. 14 0
15 0
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The e 16 0
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Machine Methods Envron. 17 0
Process 18 0
19 0
The Machine Methods Envron. 20 0
m

Process 0

The Machine Methods Envron.

0
Total
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Process
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The Measure Material People

Process
The Measure Material People

7. Prioritize process INPUTS

Process
Measure Material People

based on impact on
Measure Material People

Measure Material People

Customer’s CTQs (C&E

6. What are the major Inputs Phase II)
for the “top ranked” process
steps (Fishbone or I/O
diagram)
 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Process Step Total

1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0

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9 0
10 0

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11 0
12 0

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13 0
14 0

ha
15 0

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16 0
17 0
18

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19 0

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20 0
0

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0

Total
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Muestreo
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8. Puedes medir estos inputs del proceso, para

comenzar