Data Sheet

Alcatel-Lucent
IP Desktop Softphone
OmniPCX Enterprise Communication Server/
OpenTouch Business Edition/
OXO Connect

Alcatel-Lucent IP Desktop Softphone is a

telephony application installed on a user’s
desktop (PC or Mac), tablet or Smartphone (iOS
and Android mobile devices). The IP Desktop
Softphone emulates the Alcatel-Lucent 8068
Premium DeskPhone and offers business voice
communications to on-site and remote workers.
The application is quick and easy to install. It
allows employees to use OmniPCX® Enterprise,
or OXO Connect telephone features for on-site
or remote workers, using a VPN.

KEY FEATURES BENEFITS

Business telephony:
• VoIP protocol provides all 8068 Premium DeskPhone telephony features
on the computer, tablet or smartphone
• Suitable in both Business and Contact Center Environments
• Compatible with CTI applications (for example a toolbar)
IP mobility:
• Available on-site on a wired Ethernet or WiFi connection or off-site
anywhere the user is able to connect to the company IP network using
a VPN (works on Ethernet, WiFi, 3G/4G cellular)
Intuitive interface:
• Display and keys similar to the Alcatel-Lucent Smart DeskPhones
(add-on included)
No additional server:
• Available on OmniPCX Enterprise, OpenTouch® Business Edition
and OXO Connect
• Customer/Business relationships: Employee productivity
optimization
• Free communication on business network:
Communications, connectivity and hardware
costs control
• Business telephony for remote workers: Easy integration
for remote and home workers
• No training: Quick, user-friendly access to telephone
facilities
• Cost-effective: Fully-integrated telephony solution
 Technical specifications Experience Display
• 8068 Premium DeskPhones • For PC:
Prerequisites
• Add-on ¬ Skin
• Multimedia PC:
Visitor Onboarding web application ¬ Mini display
¬ Windows OS:
Windows 7 Professional; • Compatible with the OmniPCX Enterprise/ ¬ Toolbar
Windows 7 Professional - 64 bit; OpenTouch Business Edition ¬ Adapted for disabled person
Windows 8 - 32 bit; • IP Desktop Softphone for visitor equipped • For mobile and tablet:
Windows 8 - 64 bit; with smart device: user is considered as ¬ Horizontal/vertical flip
Windows 8.1 pro SP1 - 32 bit; local for a limited period ¬ Horizontal full screen
Windows 8.1 pro SP1 - 64 bit;
Windows 10 - 64 bit
« Make My Business Call » Configuration
• Available on Android • Languages
¬ RAM: 2 GB
• From the contact list: employee chooses ¬ Softphone display panel:
¬ 50 MB free disk space
between a private call from GSM, or the same languages as the
¬ Full duplex sound card a professional call from IP Desktop 8068 Premium DeskPhone
¬ Network Interface Card Softphone
• Application settings menu:
¬ Processor: Intel 2 GHz minimum
Communication server ¬ On PC: French, English, German, Spanish,
• Mac:
• OmniPCX Enterprise Communication Italian, Finnish, Dutch, Norwegian,
¬ MAC OS: Server Portuguese, Russian, Chinese, Korean
Apple - Mac OS X Mavericks (10.9)
• OpenTouch Business Edition ¬ On IOS and Android: device language
Apple - Mac OS X Yocemite (10.10)
• OXO Connect • Ring tones:
Apple - Mac OS X El Capitan (10.11)
Apple - Mac OS X Sierra (10.12) Licences ¬ On PC: 15 configurable
¬ RAM: 2 GB • OmniPCX Enterprise/OpenTouch Business ¬ On IOS and Android: OmniPCX Enterprise
¬ 230 MB free space Edition: or OXO Connect ring tones

¬ Integrated sound card or USB headset ¬ IP Desktop Softphone Premium Options

48 KHz sample rate compliant licence per user or business mode • Customizable skins: on demand
(3BA09851JA)
¬ Network Interface Card • Adaptation of application: on demand
¬ IP Premium licence per user, agent
¬ Processor: Intel 2 GHz minimum
or business mode Architecture
• USB headset: (*) • The signaling of the RTP sessions between
¬ IP Softphone licence agent per agent
¬ Ring tone is sent by the computer IP Desktop Softphone and the OmniPCX
(3BA09975AM)
loudspeakers, and voice communications Enterprise/OpenTouch Business Contact/
¬ Agent licence in a contact center
are performed with a USB headset OXO Connect of Alcatel-Lucent Enterprise
use case
¬ Call pick-up and hang-up feature are is done via the NOE protocol
• OXO Connect:
supported only on Windows PC (*) • QoS tickets can be generated in
¬ IP Desktop Softphone licence per combination with this application
• Bluetooth headset: (*)
user (3EH03512AA) (on Windows only)
¬ Call pick up and hang up feature via
¬ UTL Licence (Universal Telephony • Features integrated in Alcatel-Lucent
Bluetooth headsets is supported only
Licence) (3EH03511AA) OmniPCX Enterprise/OpenTouch
on Windows PC
¬ Agent licence in a contact center Business Edition/OXO Connect platform
VoIP use case
• QOS
Software download
¬ Level 3 IP TOS/DSCP
• IOS devices:
• Codec
¬ Apple Store
¬ G.711 and G.729
• Android devices:
¬ Google play

(*) : Refer to the AAPP list

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property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its
affiliates assumes any responsibility for inaccuracies contained herein. (March 2017)