week1introtomanagement2SKS 090223035208 Phpapp02

Universitas Multimedia Nusantara (UMN) www.unimedia.ac.
id
Week 1
Content :
Introduction to
What is management
management ?
Who are
managers ?
&
organization
What is
an organization ?
Why study
management ? Gading Serpong, February 2009
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
What is Management ?
Management is …
Content :
The process of coordinating and overseeing
work activities of others
What is
management ? so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)
Key Aspects of the Management Process
Content :
What is
management ?
Source: Kreitner, Management.
Effectiveness and Efficiency in Management
Content :
Doing Doing
things the right
right things
What is
management ?
Source: Robbins, Management.
Exhibit 1.2
Balancing Effectiveness and Efficiency
Content :
What is
management ?
Identifiable Functions in the Management Process
Content :
What is
management ?
Who are Managers ?
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Source: image by www.fotosearch.com
Why study
management ?
Manager is …
Content : Someone who works with and through other

people by coordinating and integrating their
work activities in order to accomplish
organizational goals.
What is
management ? (Robbins, Management)
Who are
managers ?
What is
an organization ?
Why study
management ?
Managerial Levels
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Classifying Managers
First-line Managers
Content : – Are at the lowest level of management and manage the
work of non-managerial employees.
Middle Managers
What is
management ? – Manage the work of first-line managers.
Who are
managers ? Top Managers
– Are responsible for making organization-wide
What is
an organization ? decisions and establishing plans and goals that affect
the entire organization.
Why study
management ?
Management Functions
Content :
What is
management ?
Who are
managers ?
What is
an organization ? Source: Robbins, Management.
Why study
management ?
Exhibit 1.3
Mintzberg’s Managerial Roles (a)
Content :
What is Interpersonal
management ? roles
Who are
managers ?
What is
an organization ?
Why study Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18
(October 1971): B97-B110.
management ?
Mintzberg’s Managerial Roles (b)
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18
(October 1971): B97-B110.
Why study
management ?
Mintzberg’s Managerial Roles (c)
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18
Why study (October 1971): B97-B110.
management ?
Skills Needed at Different Management Levels
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Research by Robert L. Katz found that managers need 3 essential
skills/competencies:
Why study
management ? – Conceptual skills
– Human skills
– Technical skills
Skill Approach
Technical skills
Content : – Knowledge and proficiency in a specific field
Human skills
– The ability to work well with other people
What is
management ?
Conceptual skills
Who are
managers ? – The ability to think and conceptualize about abstract
and complex situations concerning the organization
What is
an organization ?
Why study
management ?
Conceptual Skills
• Using information to solve business problems

Content :
• Identifying of opportunities for innovation
• Recognizing problem areas and implementing solutions
What is • Selecting critical information from masses of data

management ?
• Understanding of business uses of technology
Who are
managers ? • Understanding of organization’s business model
What is
an organization ?
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Why study
management ?
Exhibit 1.6a
Communication Skills
• Ability to transform ideas into words and actions

Content : • Credibility among colleagues, peers, and subordinates
• Listening and asking questions
• Presentation skills; spoken format
What is
management ? • Presentation skills; written and/or graphic formats
Who are
managers ?
What is Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
an organization ?
Why study
management ?
Exhibit 1.6b
Effectiveness Skills
• Contributing to corporate mission/departmental objectives

Content : • Customer focus
• Multitasking: working at multiple tasks in parallel
• Negotiating skills
• Project management
What is
management ? • Reviewing operations and implementing improvements
Who are • Setting and maintaining performance standards internally and

managers ? externally
• Setting priorities for attention and activity
What is
an organization ? • Time management
Why study
management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
Exhibit 1.6c
Interpersonal Skills
• Coaching and mentoring skills

Content : • Diversity skills: working with diverse people and cultures
• Networking within the organization
• Networking outside the organization
What is
management ? • Working in teams; cooperation and commitment
Who are
managers ?
What is Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
an organization ?
Why study
management ?
Exhibit 1.6d
Management Skills and Management Function Matrix
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.7
How The Manager’s Job is Changing
The Increasing Importance of Customers

Content : – Customers: the reason that organizations exist
• Managing customer relationships is the
responsibility of all managers and employees.
What is
management ? • Consistent high quality customer service is essential
for survival.
Who are
managers ? Innovation
What is – Doing things differently, exploring new territory, and
an organization ?
taking risks
Why study • Managers should encourage employees to be
management ?
aware of and act on opportunities for innovation.
Changes Impacting the Manager’s Job
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.8
What is an Organization?
Content : An Organization defined

– A deliberate arrangement of people to accomplish
some specific purpose
What is
management ? Common Characteristics of Organizations
– Have a distinct purpose (goal)
Who are
managers ? – Composed of people
– Have a deliberate structure
What is
an organization ?
Why study
management ?
Characteristics of Organizations
Content :
What is
management ?
Who are
managers ?
What is
an organization ? Source: Robbins, Management.
Why study
management ?
Exhibit 1.9
The Changing Organization
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.10
Why study management ?
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ? Source: image by www.fotosearch.com
Why Study Management?
The Value of Studying Management

Content : – The universality of management
• Good management is needed in all organizations.
What is – The reality of work

management ?
• Employees either manage or are managed.
Who are
managers ? – Rewards and challenges of being a manager
What is • Management offers challenging, exciting and creative
an organization ?
opportunities for meaningful and fulfilling work.
Why study • Successful managers receive significant monetary rewards for
management ?
their efforts.
Universal Need for Management
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study Source: Robbins, Management.

management ?
Exhibit 1.11
Rewards and Challenges of Being A Manager
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study Source: Robbins, Management.
management ?
Exhibit 1.12
References :
• Stephen P. Robbins and Mary Coulter, Management, 9th ed.

Content : • Angelo Kinicki, Brillian K. Williams, Management: A practical
introduction, 3rd ed.
• Kreitner, Management.
• Richard L. Daft, Management, 9th ed.
What is
management ? • Henry Mintzberg, “Managerial Work: Analysis from Observation,”
Management Science, 18 (October 1971).
Who are
managers ? • American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site
What is
an organization ? (www.ama.org), October 30, 2002.
• Image by: www.fotosearch.com
Why study
management ?
Content :
Download : www.natriumz.wordpress.com
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ? thank you

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Copyright:

Formatos disponibles

Universitas Multimedia Nusantara (UMN) www.unimedia.ac.

Key Aspects of the Management Process

Source: Kreitner, Management.

Effectiveness and Efficiency in Management

Source: Robbins, Management.

Balancing Effectiveness and Efficiency

Source: Kreitner, Management.

Identifiable Functions in the Management Process

Source: Kreitner, Management.

Who are Managers ?

Content : Someone who works with and through other

Mintzberg’s Managerial Roles (a)

Mintzberg’s Managerial Roles (b)

Mintzberg’s Managerial Roles (c)

Skills Needed at Different Management Levels

• Using information to solve business problems

• Recognizing problem areas and implementing solutions

What is • Selecting critical information from masses of data

• Ability to transform ideas into words and actions

• Contributing to corporate mission/departmental objectives

Who are • Setting and maintaining performance standards internally and

• Coaching and mentoring skills

Management Skills and Management Function Matrix

How The Manager’s Job is Changing

The Increasing Importance of Customers

Changes Impacting the Manager’s Job

Content : An Organization defined

The Changing Organization

Why study management ?

Why Study Management?

The Value of Studying Management

What is – The reality of work

Universal Need for Management

Why study Source: Robbins, Management.

Rewards and Challenges of Being A Manager

Why study Source: Robbins, Management.

• Stephen P. Robbins and Mary Coulter, Management, 9th ed.

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