Attention:

Jennifer Smith

The HR Manager Business2

PO Box 88

Melbourne Port Vic 3999

jensmith@business2.com.au

Dear Jennifer Smith,

Please find attached resume applying for ICT Help Desk Support Analyst position as advertised in Job
Application Activity on 12 August 2018.

As can be seen from my resume, I have Master of Information Technology from Charles Sturt University,
Majoring in Networking. I am highly competent in communication skills in both written and oral forms. I
also Process excellent two way communication skills that enables me to scope client’s needs and
undertake works in line with the clients.

I have a friendly personality that builds good relationship with clients and builds trust and loyalty,
resulting in ongoing client relationship building. I am able to work in autonomously or within a team and
I am also flexible to work varied shifts depending on requirements.

I believe I could bring valuable skills and experience Business2 that would make me an ideal fit for this
position and I look forward to discuss my application. I can be contacted at any time on 0450558558 or
email Ashokreddy304@gmail.com .Thank you for your consideration

Yours Sincerely,

Ashok Reddy Kankanala

23 Edgar Street, Kingsville 3012,

Mobile:0450558558

Email: Ashokreddy304@gmail.com

Ashok Reddy Kankanala / CV

Console Opeartor at Woolworths

Melbourne, VIC, Australia | Call Centre/Customer Service

 23 Edgar street

Kingsville

Melbourne, VIC, Australia

ashokreddy304@gmail.com

0450558558

Summary

A studious and reliable Masters in Information and Communication Technology graduate from
Charles Struct University seeking an internship in the field of Networking or Helpdesk support in order to
gain valuable local experience and make a positive contribution to your organization. I have successful
background in retail sales. Having a smart appearance with impeccable personal hygiene and a relaxed
sociable demeanour. Someone who enjoys spending time with clients & who is constantly looking for
opportunities to build relationships with them. Now looking for a suitable position with a company
where advancement is based on individual merit & performance, rather than seniority.

Education / Qualifications

GRADUATED: OCT 2017

Master Of Information Technology - Charles Sturt University

Melbourne, VIC, Australia

Grade: 4.67

The Masters of Information Technology provides advanced training in Information technology for
students from IT or non-IT backgrounds. Students undertake Masters of Information Technology (16
subjects) depending on their previous experience and qualifications. For students who are already
practising IT professionals, the course encourages them to develop their existing knowledge in specific
and cutting-edge areas of technology. For students with a non-IT background the course provides the
technical knowledge to pursue an IT career. The Master of Information Technology is accredited at
professional level with Australian Computer Society.

GRADUATED: MAY 2013

Bachelor of Information Technology - Jawaharlal Nehru Technological University

Hyderabad, TG, India

Employment History

JUN 2018 - PRESENT

Console Operator - Woolworths Limited

Northcote, VIC, Australia

Playing a vital role in promotional campaigns by delivering the highest standards of customer service,
and by getting behind key offers and promotions in-store, helping customers to discover the range of
products that we have to offer and responding to every customers' needs and requests.

• Stock replenishment to ensure full product range is available and receive delivery of incoming
products

• ordering for unavailable products in the store

• Providing excellent customer service within a busy and high-pressure sales environment

• Providing accurate cash handling of up to $5,000 per day

• Accountable for accurate daily stock take

• Training new staff to ensure high customer service standards are maintained.

• Dealing conflicts with the customers

• Delegating task to team members

• Perform stock take operations.

• Regularly maintain and update the stock and store updates to the store manager

• Handling Cash

APR 2015 - JUN 2016

Customer Service Attendant - Caltex Australia

Melbourne, VIC, Australia

• Using market and customer information to assist in the development of brand plans.

• Smiling, greeting and making eye contact with every customer.

• Talking to customers, finding out their needs, and then offering advice.

• Handling customer complaints and returns.

• Retrieving stock, showing it to customers and then putting it away.

• Liaising with the suppliers to ensure that stock is delivered on time.

JUN 2013 - OCT 2014

Assistant Project Team Leader - SGIIT

Hyderabad, TG, India

• Responsible to understand and analyse the requirements, coordinating, scheduling and keeping
Track of responses and ensure project is delivered to client in time.

• Worked on digitalising news papers of South China Morning Post (SCMP).

• I was responsible for Distributing files to five clients, receive them back and ensure the files
were digitalised according to the requirements and upload back to server.

References

Jatinder Singh

Store Manager

Woolworths Limited

Northcote, VIC, Australia

Email: 3483@woolworthspetrol.com.au

Phone: 94868711