DIANNE KRIZZEL S.

DianneKST@yahoo.com (63)917-8994230 Makati City, NCR, Ph

https://www.linkedin.com/in/yhaniesilverio/

Virtual Assistant

EXPERIENCE

A dedicated mom and wife, with 5+
years BPO and 4+ years ESL online
teaching experiences, with proven
leadership and great communication
skills; pursuing a job that will surely
benefit the goals of your awesome
company.
English as a Second Language (ESL) Online Teacher
51Talk Philippines
08/2014 – 09/2018 Ortigas, Pasig City
> Successfully passed the TESOL certification training with an A1 score
> Reached the highest rank (7th) of being an ESL online teacher
> Developed and improved ways to deal with different levels of students
> Completed more than 5,000 classes from kids to adults

Consultant/Technical Support Representative

SKILLS AT&T Inc.
 Communication 11/2013 – 08/2014 BGC, Taguig City
 Decision making > Monitored and maintained the computer systems and networks
 Leadership > Solved technical and application problems
 Positive attitude > Educated people and assisted in different troubleshooting processes
 Time management > Set appointments for technician visits and repairs
 Self-motivation
Customer Service Representative
Comcast Care
LANGUAGES 08/2012 – 01/2014 Belair, Makati City

> Interacted with the company's customers to provide them with

information to address inquiries regarding products and services
> Dealt with and helped resolve any customer complaints
> Took orders; processed requests, returns and payments

Debt Collections Specialist

Dodo Australia
05/2011 – 02/2012 Shaw Blvd., Mandaluyong City
> Tracked down people who owe money from overdue bills
> Negotiated and processed payments, arrangements or plans
> Reached the quota of AUD 800 per week

EDUCATION

Bachelor of Science in Nursing

University of Makati
2006-2008