BPO Fulfillment Process Flow Diagram

The following diagram shows a high-level overview of First American Residential Value View’s valuation
fulfillment process flow:

Di rect Or der s
I nt o S o urce Net
Cl ien t

E xc el M an ual
Sp rea dsh eet Del i very
Co nt ai ni ng S o urc e O ne
O rd ers Ma nu al Ass ig nmen t s

Au t o- Del i very

R es ult s
M ade Res ul ts
A v ail able En te re d - Fie ld
B ul k
t o Cl ient s S ubje ct A s s oc ia te
L o adi ng
So ur c e O ne to 300 +- poi nt V is it s BPO
A c c ount Ma nager Au tom at ed S ub jec t Res ult s
Qual it y P r oper t y C apt ur ed
Chec k ing ,
v ali dat ed by
Fir s t A m
int egr at ed B r ok er /
m or t gage A gen t
dat a.

Cont ac t s
Res ult s
Fi eld A s so ci at e
S c or ed on
To Res ol v e
10 0- poin t Q uali ty Is s ues
S c ale

S enior Qu alit y
Rev ie wer O r der s Or de r s
audi ts 100% of T hat Th at
r e su lt s bef or e S c or e S c or e
s e nding t o Clien t > 90 P oint s <9 0 P oi nts
( r and om or d er s
r ec eiv e 2n d
S t af f Rev ie wer
re v iew)
Res olv es Qua lit y
Is s ue s

Qual it y- Ch ec k ed
O rd er s De liv er ed
to S enio r Q uali ty
Rev ie wer

ORDERING: Clients may access SourceNet directly to place individual orders or route the orders on an Excel
spreadsheet to the Account Manager for loading with “Value View’s” sophisticated bulk-loader.

ORDER DELIVERY: Once an order has been entered into SourceNet, all orders are subjected to the Auto-
Delivery engine within SourceNet, which automatically links the order to a field associate (broker or agent)
who covers the geographic area of the subject property. Orders that can not be auto-assigned proceed
through the manual assignment process.

FULFILLMENT: Once assigned and received by the field associate, each order contains the photo, comp,
and other instructions required by the client. The field associate visits the subject property, gathers the
required info/photos, and inputs the results directly into SourceNet. SourceNet automatically applies over 300
quality checks and prompts the rep to fix/repair any potential problem data or missing data. Each order is
assigned a score on a 100-point scale.

QUALITY CHECKING: Orders that score at least 90 points are sent directly to a Senior Quality Reviewer
(SQR) for final auditing before being made available to the client. Orders that score less than 90 points are
reviewed by a staff reviewer and, typically, the field associate is contacted to resolve the issues. Once
completed, the order is sent to the SQR for final review. A random sampling of all orders is subjected to a
second final review prior to being sent to the client. SQRs also review all orders where a value variance
outside of specified tolerances exists between a current BPO and a prior BPO in our database.

CONFIDENTIAL