V967S WCDMA Mobile Phone

After-sales Service Manual (Level 1)

Version 1.0
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LEGAL INFORMATION
Copyright © 2009 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduc-
tion or distribution of this document or any portion of this document, in any form by any means, without
the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document
are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks,
of ZTE CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties, representations or
conditions are disclaimed, including without limitation any implied warranty of merchantability, fitness
for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors shall not be liable
for damages resulting from the use of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applica-
tions covering the subject matter of this document. Except as expressly provided in any written license
between ZTE CORPORATION and its licensee, the user of this document shall not acquire any license to
the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further
notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History

Revision No. Revision Date Revision Reason

V1.0 20130626

Edited by ZTE University

Publishing Date: 20130626
 Contents
1 Product Summary....................................................1
1.1 Product Overview ................................................................. 1
1.2 Standard Configuration.......................................................... 1
1.3 Specifications....................................................................... 2
1.4 Main Functions ..................................................................... 2

2 Function Test...........................................................3
2.1 NFF Test ............................................................................. 3
2.2 IMEI Checking...................................................................... 4
2.3 Software Version Checking ..................................................... 4

3 Software Download .................................................5

3.1 Cautions ............................................................................. 5
3.2 SD card upgrade .................................................................. 5
3.3 Mandatory upgrade ............................................................... 5

4 Disassembly ............................................................9
4.1 Disassembly Tools ................................................................ 9
4.2 Exploded View .................................................................... 9
4.3 Disassembly Flow Chart ....................................................... 11
4.4 Disassembly Steps.............................................................. 11
4.5 Composing ........................................................................ 20

5 Principle and Mainboard ........................................21

5.1 Principle Block Diagram ....................................................... 21
5.2 Basic Component Distribution ............................................... 21
5.3 PCB Layout........................................................................ 23

6 Troubleshooting ....................................................25
6.1 Housing Failure .................................................................. 25
6.2 Battery Failure ................................................................... 25
6.3 Switching On Failure ........................................................... 25
6.4 Hanging ............................................................................ 26
6.5 Automatically Switching Off .................................................. 26
6.6 Charging Failure ................................................................. 27
6.7 USIM Card Unidentified........................................................ 27
6.8 No Transmitted Voice........................................................... 28
6.9 No Received Voice .............................................................. 28
6.10 No Ring Tone ................................................................... 29
6.11 Vibration Failure ............................................................... 29
6.12 Display Failure.................................................................. 30
6.13 Touch Screen Failure ......................................................... 30
6.14 Side Key Failure................................................................ 31
6.15 Keypad LED Failure ........................................................... 31
6.16 Camera Failure ................................................................. 32
6.17 No Signal ........................................................................ 32
6.18 No Calls Out..................................................................... 33

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 7 Final Test ..............................................................35
7.1 Final Software Version Checking ............................................ 35
7.2 Final Function Test .............................................................. 35

8 Appendix ...............................................................37
8.1 After-Sales Technical Support Website .................................... 37

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1 Product Summary

1.1 Product Overview

Note:

The picture is for reference only, please make the object as standard.

1.2 Standard Configuration

SN Name QTY

1 Mobile phone 1

2 Battery 1

3 Charger 1

4 USB to Micro USB data cable 1

5 User manual 1

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1.3 Specifications
� Frequency band: WCDMA 900/2100MHz, GSM 900/1800MHz
� Dimensions: 141mm × 70 mm × 9.6 mm
� Weight: about 160 g
� LCD: 5 inch, QHD 960×540 pixels, IPS
� Camera: 5 mega pixel AF, 0.3 mega
� Battery capacity: 2500 mAh
� MicroSD capacity: maximum 32 GB
� Antenna: internal antenna
� Operation system: Android 4.2

1.4 Main Functions

� Support SMS, MMS, and phonebook.
� Support FM, bluetooth, Wi-Fi and GPS.
� Support MP3, MP4, camera and video.
� Support android application software.

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2 Function Test

2.1 NFF Test

NFF Flow Chart Items Steps and Requirements Tools

1. Check whether the accessories in

sales package are complete.

2. Make sure that there is not too

(1) much dust on the lens.
Ba-
3. The color of waterproof label
sic re- /
should remain unchanged.
quire-
ments 4. Make sure the mobile phone has
no physical damage.

5. The mobile phone should be still

under warranty.

1. Insert a test card and battery.

Press the Power key and check
whether it can be switched on. Test
(2) card
Fault 2. Restore factory settings (refer to and
replay User Manual for details). bat-
tery
3. Test the reported faults and make
sure that the faults do not replay.

Press *983*70# and the mobile

phone will do basic function test au- Test
(3)
tomatically. card
Basic
func- and
If the code fails to activate basic
tion bat-
function test, visually inspect LCD
test tery
and manually test ring tone, vibra-
tion, keypad, camera and the like.

1. Dial operator service phone num-

ber and make sure that the speech Bat-
quality is good. tery,
(4)
head-
Call 2. Insert a matched headset. Make set and
test sure that the real-time speech qual- test
ity is good and you can hang up nor- card
mally.

Bat-
(5)
tery
Cha- Insert the matched charger and
and
rging make sure that it can charge.
char-
test
ger

Test the mobile phone from step (1) to (5).

Stop test if you find faults at one step. And
Con- the mobile phone is faulty. If there is no fault
clu- after you finish test, the mobile phone is an NFF
sion phone.

Note: refer to User Manual for the items that

the above five steps can not test.

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2.2 IMEI Checking
Press *#06# and check whether the IMEI shown in the LCD is the same with
the ones in the label, packaging and certificate.

2.3 Software Version Checking

Press [Menu ®Settings® ®About phone® ®Build number] to check whether
the software version is the latest one.

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3 Software Download

3.1 Cautions
� Before you begin:
i. Please back up all user data of mobile phone, including Phonebook,
Messages and so on;
ii. Please make sure the mobile phone can be normally powered on.
Otherwise it may cause downloading failure;
iii. Take out SIM card and check whether update.zip of SD card is in
accordance with to be upgraded mobile phone. Do not modify the
folder name and extension.
iv. Check whether the battery power is enough (At least 2 cells), oth-
erwise please charge the mobile phone until the battery power is
enough.
� Do not do other operations and do not take out battery by force during
downloading.
� The SD card upgrading process will take 1-2 minutes, if the mobile phone
cannot automatically reboot after 2 minutes, please upgrade the mobile
phone again. If the mobile phone cannot be powered on, please operate
mandatory upgrade. If the mandatory upgrade is invalid, please contact
ASC

3.2 SD card upgrade

Steps
1. Download SD card upgrade package from ZTE website, then copy whole
update.zip folder to root directory of SD card ( The folder name must be
update.zip).
2. Enter into file manager to check whether the files of SD card are normal.
Click [Filer®
®sdcard® ®update.zip].

--End of steps.--

3.3 Mandatory upgrade

Steps
1. Power off the phone, hold Volume up key and Power key to enter into
recovery mode.

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 2. Press Power key to enter into option list.

3. Press Volume down key to choose apply update from sdcard ( up-
date file are stored in the memory of the phone) or apply update
from sdcard2 (update file are stored in the SDcard). Then press
Volume up key to confirm.

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 4. Press Volume down key to choose update.zip and then press Volume
up key to start upgrade.

5. The upgrade is completed after 1-2 minutes, then select reboot system
now, the mobile will restart.
--End of steps.--

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4 Disassembly

4.1 Disassembly Tools

4.2 Exploded View

SN Name SN Name

1 Protection film 16 Shield stand 4

2 LCD 17 Shield part 5

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 SN Name SN Name

3 Front Cover 18 Shield part 6

4 Camera 19 Shield cover

5 Sensor FPC 20 5M camera gasket

6 Receiver 21 0.3M camera stand

7 Mainboard 22 Back cover

8 Sub board 23 Camera Lens

9 Shield cover 1 24 Battery Cover

10 Shield stand 1 25 Camera patch

11 Shield cover 2 26 Waterproof label

12 Shield stand 2 27 Anti-counterfeit label

13 Shield cover 3 28 Battery

14 Shield stand 3 29 Screw

15 Shield cover 4 30 Screw

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4.3 Disassembly Flow Chart

4.4 Disassembly Steps

Prerequisite
The mobile phone in this manual is just for your reference. It might not be
completely identical with your mobile phone.

Steps
1. Screw off the seven screws with screwdriver.

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 2. Separate the front cover and the back cover with housing disassembly
tool. Pay attention to the locks when disassembly and assembly.

3. The disassembled front cover and back cover are as follows.

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 4. Take down speaker from back cover.

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 5. Take down the RF coaxial cable with tweezers.

6. Loosen the FPC connector and take out FPC with tweezers.

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 Note:

Pay attention not to damage the FPC.

7. Loosen the LCD FPC connector and take out LCD FPC with tweezers.

Note:

Pay attention not to damage the FPC.

8. Loosen the subboard FPC connector and take out subboard FPC with
tweezers.

Note:

Pay attention not to damage the FPC.

9. Loosen the touch screen FPC connector and take out touch screen FPC
with tweezers.

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 Note:

Pay attention not to damage the FPC.

10. Screw off the two screws fixing the mainboard.

11. Separate mainboard and front cover.

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 12. Take down receiver from front cover.

13. Separate subboard and front cover.

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 14. Take down front camera from mainboard.

15. Take down back camera from mainboard.

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 16. Take down light sensor from mainboard.

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 --End of steps.--

4.5 Composing

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5 Principle and Mainboard

5.1 Principle Block Diagram

5.2 Basic Component Distribution

Figure 1 Mainboard Top View

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 Figure 2 Mainboard Bottom View

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5.3 PCB Layout
Figure 3 PCB Top View

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 Figure 4 PCB Bottom View

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6 Troubleshooting

6.1 Housing Failure

For the housing failure, make the corresponding replacement according to
4.4 Disassembly Steps.

6.2 Battery Failure

6.3 Switching On Failure

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6.4 Hanging

6.5 Automatically Switching Off

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6.6 Charging Failure

6.7 USIM Card Unidentified

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6.8 No Transmitted Voice

6.9 No Received Voice

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6.10 No Ring Tone

6.11 Vibration Failure

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6.12 Display Failure

6.13 Touch Screen Failure

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6.14 Side Key Failure

6.15 Keypad LED Failure

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6.16 Camera Failure

6.17 No Signal

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6.18 No Calls Out

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7 Final Test

7.1 Final Software Version Checking

Press [Menu ®Settings® ®About phone® ®Build number] to check whether
the software version is the latest one.

7.2 Final Function Test

Press *983*70# and the mobile phone will do basic function test automati-
cally. Check whether all functions are normal.

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8 Appendix

8.1 After-Sales Technical Support Website

Prerequisite
� If you have any questions about ZTE handset repair, you can ask for help
through the technical forum. Our technical support engineers will give
you a reply within 24 hours.
� For technical documents such as the training document and repair man-
ual, you can download from this website too.
� If you have any suggestion, please provide your suggestion to us through
the technical forum. This will help us to better meet your needs.
� Home page: http://support.zte.com.cn/mobile.

Steps
1. Input http://support.zte.com.cn/mobile in the address bar and press
Enter.

2. Input Email/Login account, Password and Check code, and click Lo-
gin.

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 3. The login progress is displayed. Please wait.

4. In the main window of the handsets after-sales support center, click

Download Center.

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 5. Click the items to get the corresponding software, technical material and
training document.

--End of steps.--

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