) KKONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub 751 - ALL ACTIVE SOLUTIONS March 2011 This document contains information that was exported directly from Konica Minolta’s SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. if you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ONAN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. INNO EVENTWILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT. Copyright 2010, Konica Minolta Business Solutions U.S.A., IncPaes ad Solution ID. TAUS1002353EN" Description ‘Abnormal noise and waste toners nt being recycled in the cleaning unit Solution Usage Solution ‘CAUSE: The Tonet Collecting Gear/2 (467s worn and causing loss of drive tothe cleaning unt Note The Recycle Clutch Connecting Gear Assembly andor the Cleaner Clutch (CL14) have been replaced, SOLUTION: Replace the Toner Collecting Geat2 (pin SOAA 7707 0). ‘SPECIAL NOTE » Soluton contrbuton By Stephen Unsworth, KMBS/Tampa Topyrignt 2077, Konica Minota Gusness Seutons USA, Ine March 2071Paes Controller - no or slow print, scan failure, garbled data, lockup Solution ID. TAUSOSA7541EN" Solution Usage 24 Description 16-8003 (CB003) code. Solution PROBABLE CAUSES. 1. The fax board is installed in tho incorrect slot. Insta tne fax board inthe rearmost slot 2, Tho Fax (Sub) was set to SET at instalation. ‘Change the Fax (Sub) to Unset in Service Made by perfacming the follwing ‘a Accass ine Service Mode b Selec he Cption Board Status © Select UNSET of Fax (Sud) 4 Solect End and Ext o return to copy screen 3. The FK-502 board isnot seated properly Remove and reseat ho fax board bizhub C451/C5801C850 4 Poo’ cannaction Datween the Fax board and the PC! boata Ensure the connection batwoan the Fax board and PCI board is secure Note” Pleaseroterence the atlached "Fax Board Error documentwften checking the conection between the Fax board and PC! board 5. The mounting brace forthe PCI interface board into whichthe FK-S02connectshas been pushed back, nat making @ complete connection Nota “C-BOT6 code may also be indicated Reform the mounting brace forthe PCI interface board and ensure thatthe FK-S02 is properly seated intothe connection I the problem persists inalize the Fax board (Senvics Mage 7 Fax 7 Intaization) 16 Fax misconfiguraton, The fax optonisenabled when there's no fax ki installed Disabietne tax option '.Enier the Service mode 1. Solect Systom 2 Select option Board Status. 4 Chack hat Fax Crcit 1 and Cucut 2 ara set to UNSET. f. Touch End andback cut ot Sorvico mode. {Power eyele the machine using the main power sith bizhub casz/ess2ice52 T. Damaged PCI board (PWB-PCI). The IC1 pin (soldered los) onthe PCI board is damaged and then short-crcuted. (see attached documentation and associated Bulletin Number T660for deta) Replace the PCI boa (pin AOPO H026 01). bizhub ©220/62801C3601C452/05520852 8. The fax PW was installed in ho incorrect slot ‘When insaling the fax PW, i shouldbe inthe lft slot when viwod ftom the right side ofthe MFP. Tha slots labelod "inthe attached image. the dual lng Kt fo be insted, nat PWS would be inslaled in the ight sit. That slots iaeled "2" nthe attached Fax instal photo. bichub 6351/6450 9. PWE-PCI beard (pin 4037 0141 03) is damaged during installation. f the PWB-PCI board is inserted into the middle sot instead of he ear slot, oi the boards mishandled, damage tothe board may occur Notes ‘8 Damage may be caused by scratching the board with Board Guide when instaling PINB.PCI and Bord Guide 1 C-B001 may ao be indicated and tis impossible ta sendiraceve a fax Replace PW.PCI (apart of MK-703 used forconnaction wn optional boar) taking care not to scratch of damage te board. Please refer to attached documentation for detals bizhub 250 410. Power supply PUt) problem, Replace the DC power suppiyip/n 4008 6201 02) bizhub 600/750'6011751 41. Tho FK-502 was not deinstllad in Tech Rep mode SYSTEM 2 when removed Uninstall ho FK-502 in Tach Rep mode by perfoxming the folowing procedure 1 Power OFF the machine wih the main power switch Press and nold ne Uy Key and power ON the mactine. Hold the Uully key unbl he Konica Minolta logo appears and or Trouble reset «Press Trouble Reset an enter Stop 0,0 Stop, 0, 1 Press System 2 and then FAX 4. Select Fax Not insaled Topyrignt 2077, Konica Minota Gusness Seutons USA, Ine March 2071