Proposed Balanced Scorecard for Loudbasstard

PERFORMANCE
OBJECTIVES FORMULAE TARGET ACTUAL VARIANCE
MEASURES
FINANCIAL SUSTAINABILITY
𝑆𝑎𝑙𝑒𝑠 Achieved c/o students
Sales Efficiency
𝐶𝑜𝑠𝑡 𝑜𝑓 𝑆𝑎𝑙𝑒𝑠
Ratio of Marginal 𝑆𝑎𝑙𝑒𝑠, 200𝐵 − 𝑆𝑎𝑙𝑒𝑠, 200𝐴 Achieved c/o students
Increase trading
revenues Sales 𝑆𝑎𝑙𝑒𝑠, 200𝐵
𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑛𝑔 𝐶𝑎𝑠ℎ 𝐹𝑙𝑜𝑤𝑠 Not c/o students
Cash Flow Ratio Achieved
𝐶𝑢𝑟𝑟𝑒𝑛𝑡 𝐿𝑖𝑎𝑏𝑖𝑙𝑖𝑡𝑖𝑒𝑠
Increase non- 𝐺𝑎𝑖𝑛 𝑓𝑟𝑜𝑚 𝐼𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 − 𝐶𝑜𝑠𝑡 𝑜𝑓 𝐼𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 Not c/o students
Return on Investment
trading revenues 𝐶𝑜𝑠𝑡 𝑜𝑓 𝐼𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 Achieved
𝐶𝑜𝑠𝑡 𝑜𝑓 𝑆𝑎𝑙𝑒𝑠 Achieved c/o students
Inventory Turnover
𝐴𝑣𝑒𝑟𝑎𝑔𝑒 𝐼𝑛𝑣𝑒𝑛𝑡𝑜𝑟𝑦
Reduce costs and Gross Profit 𝑁𝑒𝑡 𝑆𝑎𝑙𝑒𝑠 − 𝐶𝑜𝑠𝑡 𝑜𝑓 𝑆𝑎𝑙𝑒𝑠 Achieved c/o students
expenses Percentage 𝑁𝑒𝑡 𝑆𝑎𝑙𝑒𝑠
𝑆𝑢𝑝𝑝𝑙𝑦 Not c/o students
Supplier Efficiency Achieved
𝑇𝑎𝑟𝑔𝑒𝑡 𝐼𝑛𝑣𝑒𝑛𝑡𝑜𝑟𝑦
𝐴𝑚𝑜𝑢𝑛𝑡 𝑎𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑓𝑜𝑟 𝑟𝑒𝑖𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 Not c/o students
Plowback Ratio Achieved
Optimize profit 𝑁𝑒𝑡 𝐼𝑛𝑐𝑜𝑚𝑒
retention 𝐴𝑚𝑜𝑢𝑛𝑡 𝑅𝑒𝑡𝑎𝑖𝑛𝑒𝑑 Not c/o students
Internal Growth Rate
𝐴𝑠𝑠𝑒𝑡 𝐵𝑎𝑠𝑒 Achieved
STAKEHOLDER PERSPECTIVE
Meetings with Monthly
Monthly/Quarterly/Yearly
beneficiaries
Number of times Quarterly/Yearly Semi-annual
Improve incentives are given
relationship with Number of activities/ Yearly
beneficiaries programs held for Monthly/Quarterly/Yearly
their benefit
Social and No info
Number of trees planted
environmental impact
 (1 Bass, 1 Tree)
Based on star reviews 100% based
𝐺𝑜𝑜𝑑 𝑅𝑒𝑣𝑖𝑒𝑤𝑠 (3 𝑡𝑜 5 𝑠𝑡𝑎𝑟𝑠) on FB ratings
𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑖𝑒𝑤𝑠
Customer Satisfaction 44 ratings
Index (Please provide the number of reviews, not the
percentage.)

Improve 𝐸−𝑁 -
relationship with 𝑆
End Users E = Number of customers/retailers at Year End
N = Number of newly acquired
customers/retailers during the period
Customer Retention
S = Number of customers/retailers at Start of the
Ratio Period
© evergage

(Please provide the figure for each variable.)

Improve 𝑁𝑜. 𝑜𝑓 𝐷𝑒𝑝𝑎𝑟𝑡𝑖𝑛𝑔 𝑆𝑡𝑎𝑓𝑓 𝑀𝑒𝑚𝑏𝑒𝑟𝑠 3/6

Staff Member
relationship with
Turnover 𝐴𝑣𝑒𝑟𝑎𝑔𝑒 𝑁𝑜. 𝑜𝑓 𝑆𝑡𝑎𝑓𝑓 𝑀𝑒𝑚𝑏𝑒𝑟𝑠
staff members
INTERNAL PROCESS PERSPECTIVE
Average No. of 𝑁𝑜. 𝑜𝑓 𝑅𝑒𝑓𝑒𝑟𝑟𝑎𝑙𝑠 -
Maintain marketing
Referrals per User 𝑁𝑜. 𝑜𝑓 𝑈𝑠𝑒𝑟𝑠
and information 𝑇𝑜𝑡𝑎𝑙 𝑁𝑜. 𝑜𝑓 𝑉𝑖𝑠𝑖𝑡𝑠 𝑉𝑖𝑒𝑤𝑖𝑛𝑔 𝑂𝑛𝑒 𝑃𝑎𝑔𝑒 𝑂𝑛𝑙𝑦 -
sharing Bounce Rate
𝑇𝑜𝑡𝑎𝑙 𝐸𝑛𝑡𝑟𝑖𝑒𝑠 𝑡𝑜 𝑃𝑎𝑔𝑒
Percentage of Product 𝑁𝑜. 𝑜𝑓 𝐷𝑒𝑓𝑒𝑐𝑡𝑖𝑣𝑒 𝑈𝑛𝑖𝑡𝑠 Around
Defects 𝑇𝑜𝑡𝑎𝑙 𝑁𝑜. 𝑜𝑓 𝑈𝑛𝑖𝑡𝑠 𝑃𝑟𝑜𝑑𝑢𝑐𝑒𝑑 1/500
Product Recalls none
Number of times products are recalled
Maintain product -
quality Based on star reviews
𝐵𝑎𝑑 𝑅𝑒𝑣𝑖𝑒𝑤𝑠 (1 𝑡𝑜 2 𝑠𝑡𝑎𝑟𝑠)
Customer Complaints 𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑖𝑒𝑤𝑠

(Please provide the number of reviews, not the

percentage.)
Provide effective 𝑁𝑜. 𝑜𝑓 𝑒𝑥𝑎𝑚 𝑝𝑎𝑠𝑠𝑒𝑟𝑠 none
Pre and Post Training
trainings &
Exam Pass Rate 𝑁𝑜. 𝑜𝑓 𝑡𝑜𝑡𝑎𝑙 𝑒𝑥𝑎𝑚𝑖𝑛𝑒𝑒𝑠
seminars
Social and Cant estimate
Impact on society Percentage of impact achieved per year
Environmental Impact accurately
RESOURCES PERSPECTIVE
Percentage on Cost of advertising materials to
Use of Marketing the overall costs incurred by the social enterprise 2.63% based
Utilize (How much percentage of total cost is spent on
Materials on semi-
communications websites / facebook) annual report
technology
Social Media Monthly at
Frequency of promotion in social media
Engagement the least
Skill set utilization of Cant estimate
Percentage of skills used in the production of
Utilize skill sets local artisans in accurately
products (as determined / measured by
making the company’s management)
products
Degree of involvement in projects (no. of times 1 out of 1
rd
Government agencies support is given by gov’t agencies)
Assistance from 3
Contribution or involvement in processes or 1 out of 1
Parties Private Institutions operations (financial or non-financial) (no. of
times support is given by private institutions)