Documentos de Académico
Documentos de Profesional
Documentos de Cultura
money, the work odd hours and they only have short breaks. BPOs don’t need to be anywhere
in particular,” he said.
These had been proved by the key players that expands its operations outside of Metro
Manila like 7-Eleven, Ministop, Family Mart, Lawson and Alfamart. 7-Eleven, under the
Philippine Seven Corp. (PSC) with 1,282 outlets as of 2015, expanded its store not only in
Metro Manila but also in the provinces. From 41.74% in 2010, the opening of stores from
outside Metro Manila has increased to 54.6%. After 7-Eleven, the Ministop, operated by
Robinsons Retail Holdings, is the next biggest player in the country by having 450 stores as
of 2015. The Robinsons Retain Holdings plans to expand 70-100 outlets annually. Ayala Land
and SSI, the operator of Family Mart Convenience Store, expanded 100 outlets as of 2015,
and plans to expand up to 400 stores by the end of 2018. Another competitor in the
convenience store industry is Puregold and Lawson Inc. of Japan. “Based on initial plans, the
target is to have 500 Lawson convenience stores operating in the country by 2020,” stated in
its website. Alfamart, according to Sumber Triyaya, he planned to add 150 more outlets to its
present 400 outlets. He said that the current outlets were in Metro Manila, but the following
significant positive market response based on same-store sales growth, the brand was set to
These expansions of convenience stores in rural areas resulted in changes that were
never seen before. Nielsen’s Shopper Insights Leader Ann Navalta said that premiumization
and urbanization were significantly influencing the way consumers were purchasing products,
with growth going beyond megacities to second-tier cities. “Time is becoming a precious
commodity and to cope, consumers are looking and willing to spend for products and services
which provide convenience”, she added. As time became essential in this fast-paced society,
convenience became a key factor in a business but convenience was not the only
Nielsen Shopper Reports 2015 stated that there were several attributes that is
important to the customers. These attributes correspond with three key factors – accessibility,
The accessibility has three attributes – location, safety, availability. Location will
determine the site's visibility, access, amount of traffic and competition. Being visible to nearby
residential areas will attract customers due to easy access with less time consumed.
Availability of products and services is important because buying products and/or services is
the main purpose of the customers when going to the convenience store. If there are no
available products that the customers wanted to buy, they will look for another store. Lastly,
the safety of the customers and store must also be considered when establishing convenience
store. If the route to the store and its ambiance does possess safety risks, such as crime,
customers may avert going to the convenience store even it is the only available store at a
Convenience is divided into five attributes - layout, time, service, variety and
affordability. Convenience stores with optimized layout and good customer service decreases
customers’ time and effort in looking for the product needed. In addition, having a wide variety
of products with affordable price may eliminate customers’ option to look for another
convenience store. Overall, convenience aims to lessen the difficulty, time, and effort of a
product and/or service they acquire. It also pertains in satisfying the basic needs and wants.
determine if the residents of barangays in Rodriguez Rizal benefitted from convenience stores
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 4
in their area. These are used in identifying the benefits brought by products and services of
convenience stores.
Theoretical Framework
This particular study is based on the theories Relationship and Hierarchy of Needs
marketing theory and practice. After conceptualizing relationship marketing and its ten forms,
the authors theorize that successful relationship marketing requires relationship commitment
and trust. Relationship Marketing needs to have a high level of trust, a long-term relationship
customers through identifying customers, serving their needs sensibly, using customer
managing customer expectations and their experience in dealing with a company focuses as
feedback of information.
(2016) argue that the concept of customer satisfaction has gained importance in the last
decade. It is argued that customer satisfaction leads to customer loyalty and loyalty, in turn,
leads to more profitability, increase market share and growth for the business. Customer
satisfaction increases sales of the company, moreover satisfied customers are fewer prices
sensitive and they are willing to pay a higher price as compared to the competitors. In
satisfaction.
levels of goal attainment. The resulting hierarchy he then published went as follows:
Physiological Needs; Safety Needs; Love and Belonging Needs; Esteem Needs; and lastly,
Self- Actualization Needs. Maslow argued that these levels explained humans’ needs and
motivators; once our base physiological needs — like air, food, shelter, and sleep — are
fulfilled, we move on to the next level in the pyramid chart until we eventually reach Self-
Actualization.
Customers can be linked on the 2 layers of the hierarchy, in the physiological and
safety.
Physiological needs are the physical requirements for human survival, such as food,
water, clothing, shelter, etc. If these requirements are not met, the human body cannot
function properly and will ultimately fail. Physiological needs are thought to be the most
important; they should be met first. This is the first and basic need in the hierarchy of needs.
Without them, the other needs cannot follow up. Needs are the basic reason or the minimum
Once a person's physiological needs are relatively satisfied, their safety needs take
precedence and dominate behavior. People have a basic need for security, such as the need
to feel safe and free from harm. In the absence of economic safety – due to economic crisis
and lack of work opportunities – these safety needs manifest themselves in ways such as a
preference for job security, grievance procedures for protecting the individual from unilateral
authority, savings accounts, insurance policies, disability accommodations, etc. Safety and
security needs are about keeping us safe from harm. These include shelter job security,
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 6
health, and safe environments. If a person does not feel safe in an environment, they will
seek to find safety before they attempt to meet any higher level of survival, but the need for
Conceptual Framework
Figure 1
Conceptual Framework
This framework illustrates the processes that this paper went through. The input-
process-output flow was used by the proponent to present the conceptual research model.
The input comprises the profile of respondent-customers and residence their opinions
toward the establishment of convenience stores in their barangays. The profile of the
respondent-customer and residence was determined in terms of age, sex, frequency of going,
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 7
intention, commonly bought items, and amount spent. While the benefits of establishment of
convenience stores in barangays was assessed as to the three aspects, namely, accessibility,
The data gathered through the questionnaire were analyzed and interpreted. The study
is expected to determine the profile of respondents, assess the benefits of convenience stores
The continuous flow of the arrow from the input to the process, and from the process
to the output boxes represents the relation of the variables from one another. The output of
the study is dependent on the process taken, while the course of action has been developed
1.1 Age
1.2 Sex
2. How do the respondents assess the benefits of convenience stores to Rodriguez, Rizal
2.1 Accessibility
2.2 Convenience
2.3 Satisfaction
convenience stores to Rodriguez, Rizal when respondents are grouped according to their
profile?
Hypothesis
Macabud, Manggahan, Mascap, Puray, Rosario, San Isidro, San Jose, San Rafael, in
Rodriguez, Rizal from 2nd week of June to 2nd week of October. The 400 respondents are
residents of Rodriguez, Rizal living near any of the convenience stores mentioned (7 –
the study therefore do not guarantee the same effect for other stores not mentioned.
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 9
The customers have their own personal preferences thus the possibility of some
The population used in the formula is based on the PSA 2015 statistical records so the
computed sample size may not be an exact representation of the actual population. PSA only
release updated statistical records every 5 years. The next one will be in 2020.
Limited access for resources and references. The researchers’ output was based only
on the available materials gathered during the research. The materials gathered were only
acquired from libraries in Metro Manila. These resources and references does not objectively
define or state the researchers’ output. It will only be a guide in obtaining the desired output
of the study.
The survey period was facilitated during the month of August only. This month was the
Timing of the survey. The mood or feeling of the respondents during the survey may
have significant effect in answering the questionnaire and may be different from similar or
Government. This study will give them even the slighted idea on the effects of the
expansion of convenience stores not only in Rodriguez Rizal, but also to other rural areas.
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 10
Province of Rodriguez Rizal. This study will show them the facts that the retail industry,
specifically, convenience stores are expanding. It will help them to provide or to assist
the effect of expansions of convenience stores in their area. They can use this research to
their area.
Consumers. The outcome of this study will give them basis or standards on how to
Entrepreneur. This research will give them information to assess the factors needed in
Investors. The outcome of this study will give them information in helping to decide
Managers. This research will give them information that will help them in decision making
Franchisee / Franchisor. This study will give them the data to assess if a rural area,
Educators. It will be an important research that can help them create better teaching
strategies which can improve the performance of their students. This will furnish them
Definition of Terms
community and being available to the customers anytime of the day; which a convenience
store can be reached from other locations, provided that the store is safe from harm, and
provides the most basic needs;. It also includes the safety felt by the customers when going
Business motivation. Comes from the enjoyment of the work itself and/or from the
Channels of distribution. These are the different paths that goods pass through in
Consumerism. The belief that the purchase of material goods and professional
services will result in psychological happiness, personal fulfillment and social regard.
Convenience. The state of being able to proceed with something with little effort, time
or difficulty in obtaining goods or services, given with a wide variety of products along with
its affordable price, good crew accommodations, and optimized spacing inside the store to
appeals to consumers who want to shop when other stores are closed; Small retail business
that stocks a range of everyday items such as groceries, snack foods, confectionery, soft
Demand. Is the quantity of a good or service that consumers and businesses are willing
Hedonic needs. The needs for luxury purposes, which are desirable objects that allow
the consumer to feel pleasure, fun, and enjoyment from buying the product.
Needs. The basic reason or the minimum requirements consumers look in a product
or service.
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 13
Physiological needs. The physical requirements for human survival, such as food,
Price. An integral part of the retail marketing mix. It is the factor, which is the source of
revenue for the retailer. It also communicates the image of the retail store to the customers.
Retail marketing. Include all function or activities involved in selling (or renting) goods
and services to end-users, including households, individual s, and others who are purchasing
Retailer. An entity that sells goods such as clothing, groceries, or cars directly to
consumers through various distribution channels with the goal of earning a profit
Safety. A concept that is concerned with achieving a positive state of well-being among
Acquired the benefits needed for a product or service the consumer obtained; Convenience
store offers satisfaction in its accessible and convenient products, and fulfills the needs of the
Supply. A fundamental economic concept that describes the total amount of a specific
Time utility. When making a product available when consumers want to purchase it.
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 14
Trade. Generally includes any activity carried on for the production of income from
Utilitarian needs. Needs purchased for their practical uses and are based on the
consumer's needs.