Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Bank of India
www.sidbi.in
March 2009
Tender No.: 400/2009/439/BYO/ISD Dated : March 03, 2009
Request for Proposal:
Development and Implementation of Online MIS CLCSS
¨ 3 hard copies and 2 soft copies (CD – ROM format) need to be submitted in sealed covers
labeled at the following address.
The Asst. General Manager (Systems)
Information Services Department (ISD)
Small Industries Development Bank of India (SIDBI)
3rd Floor, SIDBI Tower,
15 Ashok Marg,
Lucknow - 226001. Uttar Pradesh
Telephones: 0522-2288546-50 Ext.632, Fax 0522-2288456
E-mail : alok@sidbi.in, ssaurabh@sidbi.in
¨ For queries and clarifications regarding the RfP, please feel free to contact us at the above
address / telephone numbers/ e – mail ids.
¨ Last date for submission of queries and clarifications is March 16, 2009
¨
¨ Please note that all the information desired as per the checklist needs to be provided.
Incomplete information in these areas may lead to non-selection.
¨ The RfP is floated on SIDBI website http://www.sidbi.in/. SIDBI reserves the right to change
the dates mentioned above. However, same will be posted on web site.
¨ The estimated budgeted cost (total) of the project is Rs. 3.00 lakh.
Confidential -2-
Request for Proposal:
Development and Implementation of Online MIS CLCSS
Table of Contents
10. ANNEXURE II - General Terms and Conditions for migration of Online MIS CLCSS
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
1.3 Disclaimer
Subject to any law to the contrary, and to the maximum extent permitted by law, SIDBI and its
officers, employees, contractors, agents, and advisers disclaim all liability from any loss or
damage (whether foreseeable or not) suffered by any person acting on or refraining from acting
because of any information including forecasts, statements, estimates, or projections contained in
this RfP document or conduct ancillary to it whether or not the loss or damage arises in
connection with any negligence, omission, default, lack of care or misrepresentation on the part of
SIDBI or any of its officers, employees, contractors, agents, or advisers.
Confidential -4-
Request for Proposal:
Development and Implementation of Online MIS CLCSS
3 hard copies along with 2 soft copies at the following address in a single sealed
envelope.
The Asst. General Manager (Systems)
Information Services Department (ISD)
Small Industries Development Bank of India (SIDBI)
3rd Floor, SIDBI Tower,
15 Ashok Marg
Lucknow - 226001. Uttar Pradesh
Telephones: 0522-2288546-50 Ext.632, Fax 0522-2288456
E-mail :alok@sidbi.in, ssaurabh@sidbi.in
¨ Copies of the RfP must be submitted before the aforementioned closing date and time
mentioned in Critical Information Summary.
¨ Faxed copies of any submission are not acceptable and will be rejected by the Bank.
¨ All copies of RfPs and attachments must be provided in a sealed non-window envelope.
If the submission does not include all the information required or is incomplete, the proposal is
liable to be rejected.
All submissions, including any accompanying documents, will become the property of SIDBI.
Recipients shall be deemed to license, and grant all rights to SIDBI to reproduce the whole or any
portion of their submission for the purpose of evaluation, to disclose the contents of the
submission to other Recipients and to disclose and/or use the contents of the submission as the
basis for any resulting RfP process, notwithstanding any copyright or other intellectual property
right that may subsist in the submission or accompanying documents.
Confidential -5-
Request for Proposal:
Development and Implementation of Online MIS CLCSS
SIDBI will not answer any communication initiated by Respondents later than five business days
prior to the due date for lodgment of RfPs. However, SIDBI may, in its absolute discretion, seek
additional information or material from any Respondents after the RfP closes and all such
information and material provided must be taken to form part of that Respondent’s response.
Respondents should provide details of their Fax, email and full address(s) to ensure that replies
to RfP could be conveyed promptly.
If SIDBI, in its absolute discretion, deems that the originator of the question will gain an
advantage by a response to a question, then SIDBI reserves the right to communicate such
response to all Respondents.
SIDBI may, in its absolute discretion, engage in discussion or negotiation with any Respondent
(or simultaneously with more than one Respondent) after the RfP closes to improve or clarify any
response.
1.12 Notification
SIDBI will notify all short-listed Respondents in writing as soon as practicable about the outcome
of their RfP. SIDBI is not obliged to provide any reasons for any such acceptance or rejection.
1.13 Disqualification
Any form of canvassing/lobbying/influence/query regarding short listing, status, etc will be a
disqualification.
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
2. Background
2.1 About SIDBI
SIDBI is a principal financial institution for the promotion, financing and development
of industry in the Micro, Small and Medium enterprises (MSME) and to co-ordinate the
functions of the institutions engaged in the promotion and financing and developing
industry in the MSME sector and for matters connected therewith or incidental thereto.
Presently SIDBI has 86 branches and 5 Zonal offices and 1 Regional Office.
Detailed information on the functions of the bank is provided on the website, http://www.sidbi.in/.
The Systems, presently being used by SIDBI for different applications are given below:
The above infrastructure given is for information only. The proposed development is to be done
entirely on J2EE platform.
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
3. Requirements
The detailed requirement/scope is given in the Annexure I enclosed.
Technology to be used:
The system has to be developed in open architecture using J2EE platform. The system should
be able to work in any database including ORACLE databases. Tools (web server, application
server etc.) used for the development should be J2EE compliant and conform to open systems
standards. The technology / Architecture / project development methodology etc. will finally be
decided mutually at time of study.
Design considerations:
Following design considerations should be adhered.
Services Scope
The broad scope of work is as below, details given at Annexure-1:
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
6. The vendor is required to study data from existing formats and interface it with
the data in the existing software. The data flow could be to / from the new
system. The interface and scripts will also be required, as needed and decided at
time of study.
7. Training of Systems officers and users at SIDBI Lucknow. Modality of the same
may be decided later.
8. Delivery of predefined deliverables as agreed.
9. The complete documentation is required for system and users as decided at time
of study.
10. Effort has been made to give detailed information regarding requirements. The
same is however indicative and the exact details and specifications of modules
and screens would be decided during systems study & design phase.
Disclaimer
The requirements mentioned above give broad scope of the project and are not
exhaustive. The detailed requirements will be decided at the time of Study by the vendor.
Final Terms and conditions will be mentioned in the Order.
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
4 Selection Criteria
4.1 Minimum Eligibility Criteria
The Vendor must satisfy the following minimum criteria.
A. Bidder should be a Registered Company. Registration certificate to be submitted
B. The bidder should be in software development field for last 3 years.
C. The turnover of the company should be minimum of Rs.50.00 lakhs during the last
financial year.
D. The company should have architected and implemented at least one J2EE-based
web enabled project. Provide details and references of projects.
E. Should have minimum 10 programmers / Systems Analysts in the company having
minimum 1-2 years experience in J2EE based project development.
F. The company should have experience in working with Oracle RDBMS.
· Envelope II: This should contain the financial proposal as per Form B. The
envelope should be dully sealed and superscripted as “Online MIS CLCSS –
Commercial Proposal”.
A. Development methodology.
B. Technology, architecture, exact tools to be used.
C. List of references in India with contact information.
D. Staff expected on the assignment & profile of project Managers.
E. Tentative project schedule and plan.
F. Project management, control and tracking mechanism.
G. Quality control setup and procedures to be followed.
H. Location of development
I. Implementation & Training plan
J. List of deliverables (source code, documentation etc.)
K. Any other relevant information.
SIDBI will evaluate proposals of the Respondents on the basis of Financial Status and Technical
Capability of the respondent and also the track record of successful delivering /implementation of
the products/services required by the Bank. Therefore, respondents should submit necessary
details that would help evaluation. The response submitted should contain the respondent’s
proposed solution covering all the requirement areas listed in Requirements section (3).
The selection will take place in two phases:
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
Phase I: In the first phase envelop I containing the minimum eligibility criteria and technical bid
would be opened. Only those vendors who qualify the minimum eligibility criteria would be
considered for technical proposal analysis and vendor short listing would be carried out.
Phase II: The Commercial proposals for technically short listed Vendors after Phase I, will be
opened and selection will be done on L1 basis i.e., lowest commercial bid.
SIDBI in its sole/absolute discretion can apply whatever criteria deemed appropriate in
determining the responsiveness of the proposal submitted by the respondents. SIDBI may reject
any / all proposal(s) at any stage without assigning any reason thereof.
Incorporation
A.1.1 Name of the company
A.1.2 Year of establishment in India*
A.1.3 No of years of existence in s/w
development field.
Profitability
B.1.1 Annual turnover**. FY 2008/09 FY 2007/08 FY 2006/07
* Please provide documentary proof in the form of “Certificate of incorporation” or other equivalent
document
** Please provide documentary proof in the form of audited financial statements
5.2 Section 2
This section of the form is for the prime vendor only.
Technical Expertise (As far as possible, please give case studies with respect to experience with
nationalized banks or private sector banks in India or all-India FIs)
D.1.1 Please provide details of at one web enabled software projects executed by you using the
J2EE framework, during last 2 years, involving the following minimum scope.
¨ Developing the solution / Implementing the solution
Client Name Project start Project scope Order Value Technology Business
and location and end dates (Rs.) functionality
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
E.1.1 Number of programmers / Systems analysts having experience of minimum 2 year in J2EE
platform.
F.1.1 Please elaborate your experience in Oracle.
Client Name and Project start and Order Value (Rs.) Technology Project scope
location end dates
# Please note that maximum time frame is 4 – 6 weeks. Accordingly vendors can deploy the
resources,
6. FORM B: Commercial
Commercial Bid Format
B. Optional
Note:
· L1 would be derived on the Software development cost
· The cost includes, cost towards system study, design, development, deployment,
acceptance, training etc. No other cost whatsoever would be paid by SIDBI.
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Request for Proposal:
Development and Implementation of Online MIS CLCSS
Note : All the proposals should be dully signed by authorized signatories and Envelopes should
be dully sealed and carry the relevant superscription at the top.
----------------------------------------
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Annexure I
Requirement Specifications
(Scope)
For
On-line MIS for CLCSS
Online MIS CLCSS Annexure I
TABLE OF CONTENTS
1 INTRODUCTION 3
2 PREFACE 4
3 OBJECTIVES 5
4 GENERAL FEATURES 6
5 SYSTEM PROCESS 7
5.1 Subsidy claim Register 7
5.1.1 Process Trigger 7
5.1.2 Features 7
5.1.3 Activities to be carried out by the User 7
5.1.4 Activities to be carried out by the System 7
5.2 Susidy disbursement Register 7
5.2.1 Process Trigger 7
5.2.2 Features 8
5.2.3 Activities to be carried out by the User 8
5.2.4 Activities to be carried out by the System 8
5.3 Subsidy refund Register 8
5.3.1 Process Trigger 8
5.3.2 Features 8
5.3.3 Activities to be carried out by the User 8
5.3.4 Activities to be carried out by the System 8
5.4 Generation of Outputs 9
5.4.1 Process Trigger 9
5.4.2 Features 9
5.4.3 Activities to be carried out by the User 9
5.4.4 Activities to be carried out by the System 9
5.5 System Maintainance 9
5.5.1 Process Trigger 9
5.5.2 Features 9
5.5.3 Activities to be carried out by the User 9
5.5.4 Activities to be carried out by the System 10
6 INPUT TO THE SYSTEMS 11
6.1 Inputs 11
7 OUTPUT FROM THE SYSTEMS 12
7.1 List of Reports 12
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Online MIS CLCSS Annexure I
1. INTRODUCTION
Small Industries Development Bank of India (SIDBI) provides assistance to Medium and
small scale industries (MSE) through Direct Finance and Direct Discounting of bills OR
Refinance and Rediscounting of bills through the Primary Lending Institutions (PLIs).
SIDBI has about 92 branches distributed in five zones across the country with head office
at Lucknow. The head office of SIDBI has Govt scheme cell (GSC), who is looking after
various subsidy schemes promoted by Govt of India (GOI) from time to time. MSME,
GOI has nominated SIDBI as nodal agency for subsidy claim raised by various banks
under credit link capital subsidy scheme (CLCSS). i.e All eligible units either assisted by
SIDBI or assisted by various PLIs submit their claim to MSME through SIDBI. MSME
also ask from SIDBI various statistical information on subsidy details time to time.
Now MSME has desired for launching of an on-line MIS system by SIDBI for CLCS
Scheme, through which a comprehensive MIS can be generated on consolidated basis.
Since nodal banks are directly submitting claims to MSME and disbursing the same to the
respective units on release of subsidy amount, a centralised CLCSS database at the SIDBI
would be required to facilitate the generation of comprehensive MIS whenever required
by the Ministry. A front-end facility would also be made available for inputting subsidy
claims, their disbursement and refund/cancellation details. A generation of output reports
would also be available to generate information in presentable formats as desired by the
Ministry. Since nodal banks will require to update their input at CLCSS DATABASE,
hence there is a need to develop web based interface in this regard and would be hosted on
SIDBI web-site.
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Online MIS CLCSS Annexure I
2. PREFACE
· This document defines the User Requirements for the CLCSS.
· The complete system is broken down into individual System Processes. Each of these
System Processes are presented in four parts
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Online MIS CLCSS Annexure I
3. OBJECTIVES
· To provide a Centralised MIS for CLCSS subsidy claims at SIDBI, which can be
shared by the Ministry (MSME) and other nodal agencies (existing & in future )
· To provide online web based interface to the Nodal Banks using which the Claims
can be lodged and processed on SIDBI website, enabling an upto date data as and
when reqd.
· To generate MIS reports as per required formats of MSME, as and when required and
also to provide an interface enabling MSME for generating such reports directly from
our website.
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Online MIS CLCSS Annexure I
4. GENERAL FEATURE
· This system will work as an add-on to the existing OCGS package, providing online
interface to the nodal banks and reports interface to SIDBI and MSME.
· System would provide facility for generation of various reports on a periodic basis
which will help to monitor the subsidy assistance provided. (Region-wise, State-wise,
Office-wise, Industry-wise, Institution-wise, Category-wise Subsidy claims and
Disbursement details.)
· System would provide the facility for Downloading of MIS reports in EXCEL and
PDF formats.
· Automated mailing facility to remind the Nodal Banks for submission of data on the
website. The mailing can be some event based as per suggestion from MSME or
Deptt or otherwise it could be Fortnightly/monthly.
· Automated mailing facility to inform MSME the names of PLIs failed to submit data
as per schedule.
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Online MIS CLCSS Annexure I
5. SYSTEM PROCESS
· This process update the subsidy claims entered by the various nodal banks time to
time.
5.1.2 Features
· The process would facilitate nodal banks to update unit wise claim details into
CLCSS database. As a security feature the only authorised user can update the
information for their assisted units.
· User will select the update claim option from the system.
· User also input the unit wise details for which the subsidy is claimed.
· This process is initiated after release the subsidy by the Govt. Subsidy claim details
derived from the subsidy claim register. The additional disbursement information
required to be updated against the subsidy.
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Online MIS CLCSS Annexure I
5.2.2 Features
· The process would facilitate the entry of the disbursement information required by the
CLCSS system. The user not be allowed to modify the subsidy claim information
derived from the subsidy claim register User allowed to edit and delete only the
additional information entered by him.
· User can also select the unit details for which he wants to update/enter the
disbursement information.
· User will have to check for the accuracy of the data being entered.
· System would not be allow the user to edit, delete the unit details down loaded from
the subsidy claim register.
· System would provide input data entry screen to capture the disbursement information
· This will be used in following events either the claims amount raised earlier is either
cancelled / partially disbursed / some refund received on a later date.
5.3.2 Features
· This process will facilitate the updating of subsidy refund details whenever nodal
bank disbursed amount less from released subsidy amount.
· User at nodal bank will select the update refund option for updating subsidy refund
details
· User can also select the unit details for which he wants to update/enter the refund
information.
· User will have to check for the accuracy of the data being entered.
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Online MIS CLCSS Annexure I
· On selection refund update option the system would update the refund details into
CLCSS - MIS database for the selected unit details
· Reports to be provided will be as per requirement of SIDBI and MSME. Will be using
data captured from the web-based interface and existing OCGS package.
· System provide a front end facility for downloading required information from the
database in the EXCEL and PDF file formats.
5.4.2 Features
· This process facilitate the generation of reports from CLCSS system. The download
facility provided to facilitate the user to access the required information from the
database using front end programs to generate report in presentable formats.
· User select the download option for downloading the required information from the
database.
· For pre-defined report formats, user select the corresponding report option to
generate these reports.
· The system provide options to down load different information in file formats.
· This process would provide the routine maintenance of the CLCSS database.
5.5.2 Features
· The process facilitate the user to take backups of the CLCSS database daily/
monthly. As the CLCSS database is very important to the organisation a proper
backup of the data is to be taken regularly.
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Online MIS CLCSS Annexure I
· A nodal bank submit their login request and system will maintain their login details.
· A nodal bank will submit his login request for updating the input details.
· On selection of option of backups the system request the user to insert the backup
media and on confirmation take backup of the entire data.
· On submission of login request, system will validate the request and provide login &
password for accessing database.
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Online MIS CLCSS Annexure I
6.1 Inputs
· A nodal bank will submit their unit wise subsidy claims through subsidy claim
register.
· A nodal bank will submit unit wise subsidy disbursement details through
subsidy disbursement register.
· A nodal bank will update unit wise subsidy refund details through subsidy
refund register.
· Input Parameters:
1. PLI / Nodal Bank
2. Term loan details e.g. – Sanction amt, Sanction date, Disbursement date,
Eligible amount, First disbursement date
3. Unit details e.g. Name, address, location (district/state/region), industry,
category (SC/ST/Women/Minority/General/Physically
Handicapped), Constitution, Industry wise
Activity details
4. Claim Details – claim date, subsidy amount, disbursement amt/eligible Amt,
Refund amount, Approval/Disbursement date.
.
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Online MIS CLCSS Annexure I
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12
Annexure II
1. Pricing:
The cost of the project will include for software development, implementation, go live, all
documentation and training of systems personnel and users. The cost should be inclusive of any
local taxes / out of pocket expense / service charges etc. No boarding / lodging / travel charges
will paid by SIDBI towards the project. No other charges whatsoever will be payable. TDS will
be deducted at source as per Income Tax rules of Govt. of India.
2. Terms of Payment :
2.3 Payments :
All invoices will be cleared within 2 weeks of submission of invoice subject to claim found
otherwise in order and successful completion of the phase.
3. Timeframe
The duration of the project shall be maximum 4 – 6 calendar weeks from the date of
project kick off till last milestone of the project excluding the change management time if any. The
details will be worked out at time of project kick off meeting.
5. Project Review
Detail Project review must be conducted during project execution at no additional cost.
These reviews are required weekly with the project leaders of vendor and SIDBI respectively. The
review will be in order to monitor progress of the project and take necessary corrective action, if
required. Any document submitted by the vendor should be properly backed up by quality review
documents.
6. SIDBI's Responsibilities
SIDBI shall be responsible for the following:
Annexure II
6.1 All the activities related to software i.e. Requirement study and sign off, prototype
demo and sign off, UAT, installation, implementation and final acceptance of the
software will be coordinated by SIDBI Lucknow.
6.2 Providing vendor’s Executives with all necessary information on business
operations and management requirement. All such information shall be treated
strictly confidential by the vendor.
6.3 Identification of a Project Co-coordinator / Project team for approving and
accepting various control documents (Functional Specifications, System Design
etc.)
6.4 Review the documents that are delivered by the vendor and respond within agreed
time with review comments.
6.5 Vendor and SIDBI together will prepare acceptance test plan, for which vendor will
station its officers in SIDBI at no additional cost.
6.6 Execute acceptance test Plans.
6.7 SIDBI will provide office space, hardware, software etc., for vendor’s team with
normal office facilities, whenever their executives visit SIDBI for on-site activities
like preparation of User requirement documents, systems study, high level design,
acceptance testing, implementation and training etc.
6.8 SIDBI will make available the concerned staff for discussions; feedback etc.
6.9 SIDBI will not provide software license for any software, development tools, etc. to
the vendor for the development of the software.
7. Vendor's Responsibilities
The vendor shall be responsible for the following:
7.1 Identify Project Leaders and members of the development teams with relevant
skills. The vendor will intimate SIDBI if there is any change in the project team. The
vendor will ensure proper back up of project leaders and manager and the plan
should be intimated to SIDBI. The minimum experience of the personnel put on
work should be as given below:
Project Leader : 3 years (approx)
Programmers : 1-2 years
7.2 Depute concerned officials to SIDBI Lucknow for study, prototype, UAT, installation,
implementation and final acceptance of the software.
7.3 Execute the Project as per mutually agreed Project Plan .
7.4 Keep SIDBI informed on the progress of the project as per the agreed reporting
schedules.
7.5 Vendor and SIDBI together will prepare acceptance test plan.
7.6 Deliver the agreed deliverables as per list of deliverables given on agreed
schedules.
7.7 Incorporate the review comments received from the users.
7.8 Prepare contingency plans.
7.9 Develop software at its own premises using its own IT infrastructure / tools.
7.10 Incorporate change management as per mutual agreement.
7.11 Extend warranty support for the projects as agreed.
7.12 Help in change management and implementation support at agreed costs, if so
desired by SIDBI.
7.13 Inform SIDBI about IT infrastructure required for implementation.
7.14 Provide necessary software licenses (other than Database) for usage by SIDBI
officials and nodal banks officials through Internet / Website.
8. Project location
All software development phase activities will be carried out at vendor’s development
center.
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Annexure II
{ Vendor will provide the complete source code and compiled code both.
{ Vendor will supply Installation procedures.
{ Vendor will install the application software on computers (servers and selected
desktops) of SIDBI for implementation. Vendor will also provide two sets of backup
copies. The software has also to be made web enabled. The installation of the base
product will be considered complete only after demonstration of functional features of
the software as given at Annexure-I of this RfP and as per documented procedure.
11. Warranty :
Warranty of Project will start after acceptance of the software by SIDBI. The period of
warranty will be six months. During warranty, the vendor will warrant the software against
defects arising out of faulty design, bugs, workmanship and non-compliance of agreed standards.
During the period of warranty, vendor shall forthwith provide, at no extra charge to SIDBI,
corrections or modifications to the software, where SIDBI notifies the vendor in writing of any
errors, omissions, deficiencies or inconsistencies in the software. Vendor’s obligation under this
warranty is to remedy such defects at the earliest, on an average within 7 calendar days and
maximum within 2 calendar weeks from the date of notification by SIDBI.
Any changes in the software made by SIDBI will be informed to vendor during warranty
period and such small changes by SIDBI will not make the warranty void. In case, any change is
required to be carried out by vendor, the same will be carried out as per negotiated change
management rate, if so desired by SIDBI.
After the expiry of warranty period, vendor will continue the software support services
through separate Annual Support Agreement, if desired by SIDBI. In order to meet immediate /
ad-hoc requirements and ongoing need for changes / enhancement in the software, change
management process will be mutually defined as part of Annual Support Agreement. The terms
& conditions and the charges for the same shall be worked out mutually at a later date. The cost
should be computed on Project cost (base).
14. Ownership
The software delivered by the vendor along with total source code and documentation,
will be sole property of SIDBI and vendor will not use it in either original or its modified form for
any commercial / business purpose without written consent of SIDBI. Further, SIDBI reserves the
right to use the software the way it decides, including hosting on web site, sharing with other
Banks/ Financial or other Institutions etc., either free or at a cost.
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Annexure II
15. Miscellaneous
w The vendor will keep information related to SIDBI confidential and will not divulge to
outside agencies nor use internally for any business purpose without written consent
of SIDBI.
w Whenever required, the vendor will have meeting with SIDBI to ensure smooth
functioning of the arrangement.
16. Liability
In no event shall the vendor or SIDBI be liable, one to the other, for special, direct,
indirect or any other damages in connection with or arising out of the furnishing, performance or
use of the services or deliverables provided by vendor.
18. Indemnity
The vendor shall assume responsibility and hold SIDBI harmless from any loss, expense,
damage or personal injury, death and any claim for payment of compensation, salary, retirement
benefits, or any other fringe benefits asserted by an employee of the Vendor or any claim arising
out of alleged infringement of any claim of copyright, patent, trademark or other proprietary right
of any third party arising out of Vendor's performance of services hereunder.
19. Arbitration
In the event of a dispute or difference or difference of any nature whatsoever between the
Vendor and SIDBI during the course of the assignment arising as a result of this order, the same
will be referred for arbitration to a Board of arbitration. This Board will be constituted prior to the
commencement of the arbitration and will comprise two arbitrators and an umpire. The Vendor
and SIDBI will each nominate an arbitrator to the Board and these arbitrators will appoint the
umpire. Arbitration will be carried out a place mutually decided by the Vendor and SIDBI.
20. Implementation. :
SIDBI has to keep setup ready for application software installation.
Porting of data, has to be done by the Vendor.
Feeding of any kind of data has to be arranged by SIDBI.
Installation of software has to be provided by the Vendor at pilot site as mentioned in
list of deliverables.
Following trainings are required to be given at SIDBI Lucknow. The schedule and
contents will be worked out mutually.
A. System Training : Maximum one day training. Participants will be mainly system
persons. Detail description of complete High Level Design and logical flow of major
programs and reports should be provided. Also details of functionality of the system have
to be provided.
B. Users Training: Maximum one day training to users for operation of the software.
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Annexure II