AMANDA VERGEL DE DIOS

QUALIFICATIONS
• Able to listen and communicate with others in a professional and caring manner.
• Excellent oral and written communication skills.
• More than 10 years of customer service experience.
• Computer literate: HTML and Web knowledge, type 65+ wpm, proficient in Excel and MS Word.
• Learn quickly; Dedicated to completing assigned tasks and projects.
• Demonstrated cross-cultural competence and respect for diversity; ability to be culturally sensitive and appropriate.
• Ability to motivate others towards achieving goals.
• Demonstrated excellence in customer service utilizing communication skills while effectively working under
pressure in an intense environment.

EDUCATION
• Pasadena City College; Pre-nursing courses.
• City College of San Francisco; Pre-nursing courses.
• City College of San Francisco, June 2014; Nutrition Assistant Certificate.
• San Francisco State University, May 2010; B.A. Journalism.

EXPERIENCE AND ACCOMPLISHMENTS

Care Coordination and Navigation
• Responsible for all coordination of mental health care for clinic patients and ensure the effective management of all
incoming mental health referrals.
• Work closely with our mental health and primary care providers to efficiently coordinate patient care.
• Able to develop a strong and consistent working relationship with other staff members.
• Liaising with patients and healthcare providers on a daily basis.
• Data and records management skills.
• Experience with the homeless and criminal justice population, as well as individuals with substance abuse and mental
health issues.
• Experience in facilitating health and wellness groups.

Patient Advocacy
• Advocate and point of contact for patients in assisting with navigating medical systems and available resources.
• Assist current clients and community members in registering for Medi-Cal, Covered California, Healthy San
Francisco, or other health coverage programs as necessary.
• Provide education and support to current clients and interested community members about the Affordable Care Act
and their health coverage options to increase MediCal enrollment and to support linkages to and retention in health
care services.
• Identify barriers to medical treatment, ensure access to appropriate resources, improve patient experience and resolve
issues that could impact smooth care progression.
• Effectively assist patients in problem solving potential issues related to the health care system, financial or social
barriers. (e.g., request interpreters as appropriate, transportation services or prescription assistance).

WORK HISTORY
Serenity House San Mateo, Family Advocate June 2018 - present
Haight Ashbury Integrated Care Center, Mental Health Referral Coordinator May 2016 – May 2018
Haight Ashbury Integrated Care Center, Patient Advocate June 2015 – May 2016
Shape Up SF Coalition, Program Assistant February 2015 – July 2015
San Francisco Department of Aging and Adult Service, Nutrition Assistant. April 2014 – June 2014