Inlet Works Operating Instructions-BR2018!06!01 - Appendix A

OPERATIONS: INTEGRATED SHEQ MANUAL Page 1 of 57
SHEQ Clauses Emergency Response Plan & Procedures Document No.

QMS 8.3 DIV/ERP/PROC/X
SHE 4.4.7 Template: Darvill Wastewater Works IRDdoc16
Originated by SHEQ Coordinator Signature:

Effective Date
Reviewed by Area Manager Signature :
31 January 2017
Revision
Approved by Regional Manager Signature :
Version No. 09
The w ater marked paper indicates this is a controlled document. Absence of the Umgeni w ater mark indicates this copy is not
controlled and w ill not receive revision updates.
DARVILL WWW
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EMERGENCY RESPONSE PLAN AND PROCEDURES
TABLE OF CONTENTS
1. INTRODUCTION ................................................................................................................... 4
1.1. Purpose ........................................................................................................................ 4
1.2. Scope and exclusions .................................................................................................... 4
1.3. Site description .............................................................................................................. 5
2. ROLES AND RESP ONS IBILITIES .......................................................................................... 6
2.1 Emergency Response Team ........................................................................................... 7
2.2 First person ................................................................................................................... 7
2.3 Responsible m anagem ent mem ber ................................................................................. 7
2.4 Emergency Coordinator (E C) / ER team leader ................................................................ 8
2.5 Security ......................................................................................................................... 9
2.6 E vacuati on Controller ................................................................................................... 10
2.7 Fire marshals / wardens ............................................................................................... 10
2.8 First aider .................................................................................................................... 10
2.9 SHEQ Coordinators ..................................................................................................... 11
2.10 All employees .............................................................................................................. 12
3. EVACUA TION ROUTES AND KEY LOCA TIONS .................................................................. 13
3.1. Comm and centre ......................................................................................................... 13
3.2. Forward control poi nt.................................................................................................... 13
3.3. Emergency assembly points ......................................................................................... 13
4. INCIDE NT NOTIFICA TION AND ESCALA TION .................................................................... 14
4.1 Incident Noti fication F orm ............................................................................................. 14
5. EMERGENCY PROCE DURES ............................................................................................ 15
5.1. Emergency evacuation ................................................................................................. 15
5.2. Fire ............................................................................................................................. 16
5.3. Floodi ng ...................................................................................................................... 19
5.4. Suspicious object / Bomb threat .................................................................................... 20
5.5. Explosion .................................................................................................................... 22
5.6. Ci vil / labour unrest or strike.......................................................................................... 23
5.7. Power outage .............................................................................................................. 24
5.8. Structural failure ........................................................................................................... 26
5.9. Spills / Leaks ............................................................................................................... 28
5.10. Natural disasters / extreme weather .............................................................................. 37
5.11. Fall of Ground .............................................................................................................. 38
5.12. Road accidents ............................................................................................................ 39
5.13. Medical em ergencies ................................................................................................... 40
6. EMERGENCY CONTA CT NUMBE RS .................................................................................. 50
6.1. Fire services ................................................................................................................ 50
6.2. Medical services .......................................................................................................... 50
6.3. Police and Security services ......................................................................................... 50
6.4. Miscellaneous services ................................................................................................. 50
6.5. Umgeni W ater Cont acts ............................................................................................... 51
The w ater marked paper indicates this is a controlled document. Absence of the w ater mark indicates this copy is not controlled
and w ill not receive revision updates.
DARVILL WWW
Page 3 of 57
6.6. Local Governm ent services .......................................................................................... 51

ANNE XURE A – DEF INITIONS AND ABBRE IVIA TIONS .............................................................. 52
ANNE XURE B – ROLL CALL REGIS TER .................................................................................... 53
ANNE XURE C – EMERGE NCY EQUIPMENT REGIS TER ............................................................ 53
ANNE XURE D – FIRE EQUIPME NT USE GUIDELINES ............................................................... 54
ANNE XURE E – APPLICABLE S TANDA RDS .............................................................................. 57
DARVILL WWW
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1. INTRODUCTION
1.1. Purpose
The overall objective of this ER Plan is to provide for an orderly, timely and efficient response to any
emergency or crisis situation, with the goal of safeguarding the well -being of employees, contractors,
and the public in general; and avoiding/minimising damage to the DARVILL WWW operations,
reputation and ability to operate. It is the DARVILL WWW ’s intent to conduct itself with the highest
regard for the safety and health of its employees and to protect and preserve its property. To this end
the plan outlines methods to:
Identify and respond to incidents that may arise at the DARVILL WWW ;
Ensure the safety and health of employees, contractors and visitors, in compliance with
relevant legislation;
Help evacuate the incident area in a safe and orderly manner;
Ensure appropriate individuals and response teams are assembled and prepared to fulfil their
duties in relation to Emergency Response and Crisis Management;
Ascertain the level of containment required to limit damage to property and the environment;
Identify and apply the necessary ER activities; and
Ensure effective communication is made to employees, stakeholders, authorities, local
communities and other external parties.
1.2. Scope and exclusions
This ER Plan applies to all facilities, activities, equipment, services and maintenance associated with
the DARVILL WWW . These include new developments, as well as planned, modified and expanded
activities. The plan applies to employees of Umgeni W ater who work at the site, any contractors who
are servicing the site in any form, as well as visitors who are on the site at any time.
The ER Plan provides guidance in terms of internal response to emergency situation. The sc ope of
the plan is limited to Umgeni W ater emergencies, and does not cater for disaster management.
Disaster management focuses on addressing large scale events that extend beyond Umgeni W ater
premises, and impact on the public. It is closely related to business continuity management; however
disaster management does not only focus on the protection and recovery of organisations /
businesses, but extends its scope to the society, economy and the environment.
In the event that any emergency situation could potentially affect the surrounding community, local /
municipal Disaster Management Services will be notified of the impending situation. W ith the
assistance of Umgeni W ater staff as required, the local / municipal Disaster Management Services will
take responsibility for implementing disaster management procedures in the affected communities or
areas.
DARVILL WWW
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1.3. Site description

The DARVILL WWW is located at 569 New England Road Extension, Pietermaritzburg and the
following GPS coordinates: [S 29° 36’ 2.18” E 30° 22 45.88”]
Darvill W astewater works is a wastewater treatment facility situated in Pietermaritzburg designed to

treat 65 ML ADW F and 120 ML/d AWW F. The plant was taken over by Umgeni W ater from Msunduzi
Municipality in 1992 and is currently operated around an average daily flow rate of 82 ML/d. The plant
is operated by Umgeni Water, the bulk water services provider (W SP) to treat the domestic and
industrial sewage arising from the Msunduzi Municipality to the standards specified by DW A,
Msunduzi Municipality is the water services authority (W SA) and customer in terms of the Municipal
Systems Act of 2000.
Infrastructure on the site includes:
Storm dam
Head of works
Balancing tank
MCC ROOMS (7)
MAIN P/S
PST’s (3)
Pre-thickeners (2)
Egg-digesters (2)
Old digesters (4)
Post- thickeners (2)
Egg digester P/S
DAF P/S
DAF Units (2)
Chlorine Room
SST’s (5)
RAS P/S (2)
Alum dosing room
Aerobic area
Main building (workshop, staff canteen)
Guard house(2)
Pump Station No 4
Sludge Lands
DARVILL WWW
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2. ROLES AND RESPONSIBILITIES
In order to ensure a timely and effective response to any emergency situation, Umgeni W ater has
established an emergency response structure (depicted below), that governs how the incident is
reported and escalated at site level and to the Umgeni Water Head Office. Each of the role -players
has defined responsibilities in terms of dealing with emergency situation.
Figure 1: ER structure
When an incident occurs, the first person discovering the incident will report it to a respon sible
management member in the area. Depending on the working environment this may be the Supervisor
/ Manager / Systems Manager / W ork Superintendent or an alternate management member.
The responsible management member will make a quick analysis of the situation and either activate
ER procedures immediately, or notify the Emergency Coordinator (for him/her to make the decision).
In such cases that the incident warrants so, the site’s ER team and plan will be activated; and relevant
response actions taken. The designated Emergency Coordinator (EC) will involve local emergency
services (such as the municipal fire brigade, police, local hospital, etc.) as required.
The EC will also, as a matter of course, notify the UW BCM Coordinator of the incident and provide
incident details. Dependent on the nature and scale of the event, the BCM Coordinator will inform the
Crisis Management Team (CMT) leader and a decision will be made to activate the Crisis
Management Team and Plan.
For large scale events, extending beyond the boundaries of the UW site and affecting the public, local
/ municipal Disaster Management services will be involved to take over response activities.
The sub-sections that follow provide further explanation in terms of the respective role -players’ duties
and responsibilities.
DARVILL WWW
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2.1 Emergency Response Team

At DARVILL WWW the ER Team is as follows:
Role Person Contact numbers
Emergency Coordinator / ER
All Senior Process Controllers 033 396 8029
Team Leader
All Senior Process Controllers
Evacuation Controller 033 396 8029/ 033 396 8036
and process Controllers
All Senior Process Controllers
Fire W ardens 033 396 8029/033 396 8036
& Process Controllers
All Senior process Controllers

First Aiders 033 396 8029/ 033 396 8036
All Process Controllers
SHEQ Coordinator Morapama Dlamini 082 885 5755 (6860)
Security Officers Enforce Security 033 342 1327 (6006)
2.2 First person
The “first person” is the person that discovers the incident. It may be an Umgeni Water employee, a
contractor or even a visitor. Prior to site entry, contractors should be briefed on the ER notification
protocols and procedures. Visitors should be accompanied at all time. The “first person’s”
responsibilities are outlined below.
Pre-incident During incident
Same as for “all employees” – refer to section Upon identification of an incident, notify the
2.10. responsible management member.
Follow relevant response actions outlined in
this plan (based on the particular scenario at
hand).
Take care of your own safety and that of the
persons near you.
Follow instructions given by the Emergency
Coordinator / ER team.
2.3 Responsible management member

As mentioned, depending on the working environment the responsible management member may be
the Supervisor / Manager / Systems Manager / W ork Superintendent or an alternate management
member.
DARVILL WWW
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Same as for “all employees” – refer to section Upon notification, make an initial assessment
2.10. of the situation – if there is imminent danger,
notify relevant ER team members in the area
and activate ER procedures.
Notify the Emergency Coordinator, providing
incident details.
Follow relevant response actions outlined in
this plan (based on the particular scenario at
hand).
W here applicable, ensure the isolation of
equipment and turn off power at the mains.
Provide assistance to the ER team as
required.
2.4 Emergency Coordinator (EC) / ER team leader
The Emergency Coordinator is also the ER Team Leader.
Pre-incident During incident Post incident
Ensure an assessment of Upon notification by the Conduct an inspection and

emergency risks is responsible management confirm that the site is safe
conducted to identify all member, and if ER activities before issuing an instruction
potential emergency have not yet been initiated, for staff to return. Involve
scenarios for the site. make a decision to activate and receive the advice of
the ER team and plan. external specialists as
Develop and implement an
required e.g. the structural
ER plan for the site. Dependent on the nature integrity of the building may
and extent of the event, have been compromised in
Ensure the plan is
contact local emergency a major fie and civil
distributed to all ER team
services for support. engineers may be required
members, and that it is
made available to all staff. Assume overall to assess the damage
responsibility for all before staff are allowed to
Implement document control
emergency response and re-enter.
procedures to ensure the
coordinate team activities.
plan is kept current and that Ensure the incident is
This includes:
current versions are reported to relevant
distributed. Liaising with security authorities
regarding site access
Ensure ER team training Coordinate post-incident
Liaising with the
takes place i.e. specialised investigations and assist
Evacuation Controller
training and training in terms with the final damage
regarding evacuation
of site ER procedures assessment.
procedures, roll call
Schedule and conduct ER results and missing Compile an investigation
exercises / drills covering all person(s) report for submission to site
working areas on an annual Obtaining status reports management and the UW
basis at minimum. from other ER team Head Office.
Conduct post-drill debriefs members and providing Ensure emergency
with participants to discuss guidance in terms of equipment / supplies used
merits and weaknesses further response for response purposes are
Notify the UW BCM replaced or replenished
Based on exercise
Coordinator of the incident once operations have
outcomes, ensure actions
and provide available resumed as normal.
are taken to improve ER
DARVILL WWW
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capability where gaps are incident details.
Ensure the ER plan has been
identified.
Upon arrival of local updated to incorporate any
Ensure regular inspections emergency services, provide lessons learnt during the
of emergency facilities and incident brief and additional emergency.
equipment is conducted, site information required.
including first aid boxes.
Ensure the site ER team
Maintain documented supports local emergency
records of all drills and services as required.
inspections conducted
In the event of the
On a six monthly basis emergency affecting the
provide the UW BCM surrounding community,
Coordinator with a status hand over control to
report regarding the state of Municipal Disaster
emergency response at the Management services.
site.
With the assistance of
departmental management,
inform suppliers / visitors of
the incident – divert site
deliveries / visits.
Form the liaison link
between site ER and the
UW Crisis Management
Team.
2.5 Security
Perform general security duties. As soon as the alarm is sounded, enquire from
the responsible management member or
Report any potential threats and observations
Emergency Coordinator what the emergency
to the SHEQ Coordinator.
is.
Follow up with SHEQ Coordinator on any
Close gates and restrict access to the site -
previously reported threats so ensure that
only allow local emergency services to enter.
actions have been put in place to mitigate any
undue risks. In the event of protest action / civil unrest,
secure the perimeter – request backup as
Participate in ER exercises/drills.
required.
Provide the Emergency Coordinator /
Evacuation Controller with a list of contractors
/ visitors on site for roll call purposes.
Upon arrival of local emergency services (e.g.
fire brigade, police, ambulance / paramedics,
bomb squad, etc.), direct the professional to
the incident scene.
Follow instructions received from the
Emergency Coordinator / ER team.
DARVILL WWW
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2.6 Evacuation Controller
Perform monthly checks to ensure escape Upon notification, assess the situation and
routes and emergency exits are kept free from determine which are the safest escape routes
obstruction. and assembly point.
Participate in annual emergency response Direct personnel safety out of the building /
exercises / drills. working area and proceed to the selected
assembly point.
Keep site ER plan readily available.
Assist visitors and disabled persons.
Maintain contact with the Emergency
Coordinator – provide progress regarding
evacuation.
At the assembly point, conduct roll call and
notify the Emergency Coordinator of any
missing person(s).
Notify first aiders of any injured persons.
2.7 Fire marshals / wardens
Ensure correct fire-fighting equipment is Upon notification, and where s afe to do so,
available in key locations. attempt to extinguish the fire using fire-fighting
equipment available on site.
Perform regular inspections on all fire-fighting
equipment – ensure equipment is serviced in Keep the Emergency Coordinator informed of
line with manufacturer specifications. Report progress and advise if external support is
any deviations to the SHEQ Coordinator. required.
Participate in annual emergency response Handover fire-fighting duties to the Fire
exercises / drills. Department when they arrive on scene.
Provide assistance as required.
Ensure you have a valid fire training
certificate, suitable for your working If the emergency is not fire-related, assist the
environment Evacuation Controller with evacuation.
2.8 First aider
Ensure that you have access to the First Aid Upon notification, take the first aid box with
kit. you and proceed to the incident scene. If
evacuation has been ordered, proceed to the
Perform monthly checks on all first aid boxes
assembly point.
in line with OHS Act requirements .
Administer first aid to injured / ill persons .
Participate in annual emergency evacuation
drills. Keep the Emergency Coordinator informed of
progress and advise if professional medical
assistance is required.
Upon arrival of professional medical services,
provide assistance as required.
DARVILL WWW
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2.9 SHEQ Coordinators
Participate in the Follow ER procedures Assist the Emergency

assessment of emergency outlined in this plan Coordinator and Evacuation
risks to identify all potential Controller during an
Provide assistance as
emergency scenarios. emergency.
directed by the Emergency
Ensure that relevant safety Coordinator. Report accidents and
and emergency controls are injuries to the Department of
in place. Labour by following the right
channels.
Ensure that ER procedures
are communicated and Ensure that site controls are
understood by all site improved based on lessons
personnel and other learnt during the emergency.
stakeholders.
Implement relevant
Ensure relevant signage is in awareness programmes for
place (i.e. indicating escape staff.
routes, emergency exit doors,
assembly points, fire
extinguishers, hazardous
installations, etc.)
Ensure that ER team
members have the
appropriate training and any
updates required be
performed
DARVILL WWW
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2.10 All employees
Notify the ER team of any threats / potential Follow response actions outlined in the ER
emergency situations. plan and instruction given by ER team
members.
Ensure that you are familiar with site’s ER
procedures, ER team members and key Cooperate with ER team members and assist
emergency locations (such as assembly colleagues / visitors.
points, evacuation routes, emergency
Await instruction from the ER team / senior
equipment, site clinic, etc.)
management.
Participate in ER exercises / drills as
Do not re-enter the site until the “all clear”
instructed by the ER team.
signal is given by the Emergency Coordinator.
DARVILL WWW
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3. EVACUATION ROUTES AND KEY LOCATIONS

3.1. Command centre
In the event of an emergency situation, CONTROL ROOM at the DARVILL WWW will act as the
command centre. In the event that the CONTROL ROOM cannot be used for any reason, the
command centre will be moved to the Main gate Guard house
3.2. Forward control point
The forward control point will be used by the Fire Department on site in the event of an emergency
situation. It will be the same location as the command centre and its primary purpose is to act as a
location where members of the ER team can relay information to the Fire Department and other
emergency services.
3.3. Emergency assembly points
A minimum of 2 assembly points have been selected for each working location, i.e. a primary
assembly point (on site) and secondary assembly point for large scale events (either on site at a
suitable distance from the building / working area, or alternately off site).
The following locations will act as the emergency assembly points in the event of an emergency
evacuation scenario:
Assembly point A: [ALUM DOSING AREA, THROUGH TO THE AERATORS , PROCEED TO
THE MAIN BUILDINGS PASSING THROUGH TO THE W ORKSHOPS, GO LEFT]
Assembly point B: [ALUM DOSING AREA, THROUGH TO THE AERATORS , PROCEED TO
THE MAIN BUILDINGS PASSING THROUGH TO THE W ORKSHOPS, GO RIGHT TO THE
CANTEEN]
Assembly point C: [CHLORINE AREA, THROUGH TO THE MAIN PUMPSTAION, PROCEED
TO THE HEAD OF W ORKS, GO RIGHT TO THE INLET. DIGESTER AREA, THROUGH TO
THE PST ,GO STRAIGHT TO THE INLET]
Evacuation diagrams are posted in all relevant working environments to assist staff with evacuation.
EVACUATION DIAGRAMS
DARVILL WWW
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4. INCIDENT NOTIFICATION AND ESCALATION

Incident notification and escalation will take place in line with ER structure and explanation in section
2. The form below will be used by the responsible management member / SHEQ Coordinator to
record incident details.
4.1 Incident Notification Form

Summarise the situation on this form as reported at:
Time: Date: Site:
Questions Record Incident Information Here
What has happened?
e.g. personal injury, fire, explosion, malicious damage,
water damage, power failure, denied access, chemical
spill, etc.
Where is the incident?
(Exact place)
Who is involved? Name(s) of injured persons:-
Any injury/fatality reports?
Any staff, visitor or contractor injuries?
Do not mention names over radio!
What is the extent of the problem/injuries?

(Personal injuries observed/ suspected or general
indication of the extent of the impact/ area affected)
Witness name / Employee No.
Where are staff members now?
(evacuated, or not)
Have Emergency Services been called?
(Fire, ambulance, first aid/medical etc.)
Why did it happen?
(If known at this stage.)
Who is in charge of the situation? (Supervisor)

Who knows about the situation so far?
What preventative action or interim safety measures

have been implemented?
Person(s) Notified Time Notified Call Out Status Arrival Time
Note: Provide a copy of this form to the Emergency Coordinator & relevant others .
Remember: Correctness of information is critical as immediate response actions are based upon it.
DARVILL WWW
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5. EMERGENCY PROCEDURES
5.1. Emergency evacuation
General evacuation procedure for all personnel
Upon hearing the alarm or following notification by the ER team to evacuate the building /
premises, DO NOT PANIC!
Stop all activities.
Time permitting:
Secure vital / confidential documents and valuable items
In the event of a fire , close windows and doors, switch off air-conditioning
In the event of a bomb scare , open doors and windows, but close blinds/curtains
If using machinery and/or electrical equipment – isolate or switch off
Note: If you are in an operations environment – do not shut down the plant
Evacuate the premises via demarcated escape routes – proceed to your assembly point (refer
to Section 3). Please remember, depending on the type and extent of the event, your
Evacuation Controller may ask that you proceed to the secondary assembly point to avoid
danger.
W here applicable, take your visitors with you and assist disabled persons in the area.
If you are unsure, or require any assistance, your area’s Evacuation Controller / fire marshal /
fire warden will be able to assist you.
Do not run, walk in an orderly manner
Do not run, assist others where needed.
Keep away from any "Disaster" area.
At the assembly point

Gather with other individuals from your department / division for roll call
The Evacuation Controller will take roll call to identify any missing persons
Remain at the assembly point – do not re-enter the building until further instructions are
given by senior management
Mobility impaired persons
In the event of an emergency evacuation situation, other staff members will assist any persons with
mobility impairment. If no one is available to assist, remain where you are (or move to a nearby area
of refuge if this is required for your safety). Await assistance from the Evacuation Controller or other
ER team members.
Hearing impaired / visually impaired
In an emergency situation, persons with communication disabilities such as hearing or visual

impairment may not be aware of any emergency situation and the need to carry out emergency
response procedures. It is the responsibility of surrounding staff members to assist such persons and
ensure that they are able to safely evacuate the building /premises.
DARVILL WWW
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5.2. Fire
5.2.1. General fires
If you discove r a fire :
DO NOT PANIC!!!
Stop whatever you are doing and activate the fire alarm / notify the responsible management
member.
Only attempt to extinguish the fire if:

There is no personal danger
The fire is visible and small, confined to the immediate area where it started. If the fire is
spreading rapidly, follow the evacuation procedure
You are confident you k now how to operate the fire extinguisher and are capable to do
so
How to use a general fire extinguisher:
P – Pull the pin

A – Aim the nozzle at the base of
the flames
S – Squeeze the trigger, holding the
extinguisher upright
S – Sweep the nozzle from side to
side aiming at the base of the fire
If you are unable to extinguish the fire for any of the reasons above, leave the area
immediately
Inform the nearest appointed fire marshal / warden of the location of the fire, and follow the
evacuation procedure and proceed to the designated assembly point.
Remember to close the windows and door behind you to prevent / delay fire spread.
Fire marshal / warden: where possible (in line with training received), attempt to extinguish
the fire
Staff: Do not re-enter the building until instructed to do so by the Emergency Coordinator
(Note: Even if the fire has been extinguished there may be noxious fumes present tha t pose a
health threat).
If your clothe s ca tch on fire : STOP, DROP & ROLL
Extinguish burning clothing by using the stop, drop and roll technique. W here possible, use
emergency shower or fire blanket.
Remove contaminated clothing if possible. Note: Other staff members should cover injured
person to prevent shock.
Seek medical attention.
Re sponsible ma na ge me nt me mbe r:
Always report any fire incident to the Emergency Coordinator and SSHEQ Coordinator (no
matter how big or small).
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5.2.2. Fires involving gas cylinders (acetylene , handigas, LP Gas , Methane and propane )
Tra ine d fire ma rsha ls / w a rde ns:
Evacuate all persons not involved in the fire-fighting operation from the area.
If it is safe, remove all cylinders not on fire, but first close cylinder valves before detaching
hose or regulators. (Overheated cylinders should be cooled with water – see diagram
overleaf)
If a cylinder is on fire determine from which part of the cy linder or assembly the gas is
escaping i.e. hose connection, regulator stem, valve spindle, fusible plug or rupture disc.
The location/source of the burning gas determines the actions to be taken, but in all cases, if
possible, close the cylinder valve, for methane, if is it not burn via Flare stack the there
should be no flames or fire producing operations
Every effort must be made to keep cylinders cool and prevent fusible plugs from melting. If a
plug melts (melting temperature 100C) a large volume of gas will be released.
A fuse plug or disc might malfunction at any time and fire-fighters must keep clear from the
path of any gas that might suddenly escape.
Closing the cylinder valve will shut -off gas feeding a flame at the hose, hose connection,
regulator body, and regulator stem or valve spindle. If valve spindle is obstructe d by flame,
use a multipurpose dry powder or carbon dioxide fire extinguisher.
If extinguisher is not available, a glove, heavy cloth or a garment soaked in water or wet
waste material slapped at the flame will usually extinguish it.
Close cylinder valve as soon as possible. Remove the cylinder from fire area and cool it with
water. Cylinders may be placed in a drum of water but keep in vertical position with valve at
top for observation.
If leak is from fusible plug or rupture disk the velocity of escaping gas may project flame some
distance from the cylinder. This leak cannot be stopped and will continue until the cylinder is
empty. It is preferable to let the gas burn but hose the cylinder liberally with water and contain
spread of fire by conventional fire fighting methods.
Extinguishing these flames will cause large volumes of acetylene to mix with air to form a
highly explosive mixture capable of doing widespread damage if ignited. Although neither a
fire nor an explosive is desirable, a fire is generally considered preferable.
5.2.3. Fires involving gas cylinders (Oxygen)
In the event of a leak from a pipeline or cylinder, isolate the supply as soon as possible.
If the fire threatens cylinders, the cylinders which have not been heated should be moved to a
safe place in the open as quickly as possible, making sure the valves are turned off first.
Cylinders which have become heated or which cannot be easily moved should be kept cool
by spraying with water from a safe position
The Fire Department should be called immediately and when they arrive at the premises they
should be informed of the position of all cylinders -even if they are not directly threatened by
the fire.
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Proce dure for cooling dow n ove rhe a te d cylinde rs:
NOTE:
Cylinders which have been subjected to excess heat should not be used but returned to the
supplier appropriately labelled
DARVILL WWW
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5.3. Flooding
5.3.1. Localised flooding on site
Upon detecting excess surface water from any sourc e, immediately notify the responsible
management member, who in turn will notify the Emergency Coordinator.
If possible, take steps to prevent the flooding (e.g. stop the ingress of water, isolate the source of the
problem, and start diversion activities).
W here necessary, evacuate staff and other persons on site.
Emergency Coordinator: Proceed to the incident scene and assess the situation to determine:
The nature of the flooding
The cause of the flooding
The threat to human life
The possible damage to both the site, private equipment and material
The possibility of the situation worsening
What remedial action is possible
Emergency Coordinator: W ith the assistance of facilities / maintenance staff, check that all main water
valves in the affected area are closed.
In the event of a burst pipe or similar situation, technical staff to assist with resolving the matter.
Switch off any equipment which may be damaged by water.
W here possible, take actions to divert water from critical installations/facilities .
In cases where the flooding may be affect the local community / surrounding area :
The Emergency Coordinator will notify local community leaders / authorities and the Disaster
Management Services where necessary.
Disaster management efforts will commence in conjunction with local / municipal Disaster
Management Services.
Incident termination: Once the problem has been resolved, arrange for clean-up of affected area and
get technical staff to arrange for cleaning and/or repair of all motors, fans and electrical switchgear
equipment.
Ensure that the responsible Engineer inspects all electrical equipment to certify that power can be
safely restored to the area.
The section must be read in conjunction with the UW High River level Procedure
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5.4. Suspicious object / Bomb threat
5.4.1. Suspicious object
If a suspicious package is observed, do not touch or try to move it. This includes if there is a bomb
scare.
Immediately report it to the responsible management member or Emergency Coordinator.
Open all windows and close curtains / blinds (these are precautionary measures if the package is
suspected to contain a bomb).
Take your personal belongings and leave the area. Do not touch any electrical switches.
W arn other employees to stay clear of the area.
Security staff: W ith the Emergency Coordinator, assess the situation and make a decision to
evacuate personnel.
Evacuation Controller: Select a suitable assembly point to evacuate staff to.
Emergency Coordinator: Make a decision to contact local Police / Emergency Services.
Security staff: Prohibit entry into the area, with the exception of the Police / Emergency Services.
Incident termination: The Emergency Coordinator, acting on specialist advice where necessary, will
make a decision to return staff members to work.
5.4.2. In the case of a telephone threat
Make every effort to remain calm.
Do not interrupt the caller or try to transfer the call. Try to keep the caller talking so you can learn as
much as possible.
Record exact wording of threat. Make written notes of the words of the caller along with other details
such as any peculiar noises, sex of caller, accent, voice inflections etc. using the checklist on the next
page.
W here automatic telephone number reveal equipment is available, record the number shown.
In case of bomb threat, ask the following questions:

Where is the bomb right now?
When is it going to explode?
What does it look lik e?
What will cause it to explode?
Inform the caller of the pre-designated contact number to be used for future communications. Ask if
there is any fixed time for future calls e.g. 13h00-14h00.
When the caller hangs up, record time (call completed). Immediately notify the responsible
management member and/or Emergency Coordinator.
Emergency Coordinator: W ith the site manager, will make a decision to evacuate staff and notify the
police.
Security staff: Prohibit entry into the area, with the exception of the Police / Emergency Services.
Emergency Coordinator: Upon arrival, brief police / emergency services personnel .
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Emergency Coordinator: In consultation with Police / emergency services and based on caller’s
timescale, decide on safest course of action.
Te le phone Thre a t Che cklist:
INFORMATION RELATING TO THE CALL OR CALLER

Origin Of Call Caller
Local Call box Cell Male Female Teenager
phone
Long Internal Mature
Distance
Other:
Accent Voice Characteristics Speech

English (UK) Loud Soft Fast Slow
English (USA) High pitch Deep Distinct Distorted
Asian (Specify) Pleasant Raspy Stutter Nasal
Flat Muffled Intoxicated Lisp
Clear Slurred Educated Uneducated
Other Other Other
Manner Background Noises

Calm Angry Street traffic Trains
Rational Irrational Aircraft Music
Coherent Incoherent Office machines Voices
Deliberate Emotional Factory - machinery Animals
Laughing Agitated Party atmosphere Bedlam
Abusive Foul language Quiet
Other Other
Did the caller disguise his/her voice? Did the caller appear to be familiar with the:
Use of muffling device: Company:
Electronic voice Office / building
enhancer:
Other: Staff members’ name:
Immediately Inform : The Emergency Coordinator
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5.5. Explosion
General response procedure
DO NOT PANIC. Stop whatever you are doing.
From a safe location, activate the nearest fire alarm to evacuate the building.
Notify the responsible management member and follow the evacuation procedure.
Responsible management member: Inform the Emergency Coordinator and c ontact local emergency
services, and provide incident details, e.g. location of the explosion, seriousness, whether fire has
resulted, extent of injuries to personnel (if any).
Responsible management member: Be sure to give your name, location, and telephone extension.
Do not hang up until released by them.
If fire has started, follow the Emergency Response procedures for fire.
Do not re-enter the building, wait for the “ALL CLEAR” instruction from the Emergency Coordinator.
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5.6. Civil / labour unrest or strike
If civil / labour unrest is observed
First person: If you are outside the premises and notice an approaching threat, notify site security as
you enter the premises as well as the responsible management member.
Note: Formal procedures are available and security staff members have been trained to deal with
incidents of unrest and/or protest action.
Security staff: Close all site access gates to prevent protestors from entering premises and notify the
security manager / site manager.
Security staff: Alert other security staff (on patrol). Determine the need for additional security on site –
liaise with the service provider and request back -up security staff.
Staff / ER Team: Lock all doors and windows and gates.
Staff / ER Team: Close blinds to prevent shattered glass.
Emergency Coordinator: Notify members of management and request assistance from ER team
members as required.
Staff: Follow instructions issued by ER personnel and management. This may include following
“shelter-in-place” instructions outlined below.
Do not enter into any dialogue with the protest ors. Management is aware of the situation and will
respond to their demands.
Responsible management: Dependent on the situation, alert/warn personnel to stay indoors or in a

place of safety, or to evacuate.
HODs: Postpone site visits and divert expected deliveries.
Crisis Management Team: Make a decision regarding the strategy going forward.
Incident termination: If evacuation has taken place, the ER team shall ensure the area is safe and
free from foreign objects/broken glass/contaminants prior to returning staff
5.6.1. Shelter in place
In the event of a potential threat from outside the premises, the “Shelter-in-place” order may be given, in
which case employees must follow the actions outlined below:
Turn off the lights.
Move to the inner core of the room/building, away from any windows and doors leading to the outside.
Sit or stand against an inside wall to shield oneself from falling objects.
Cease the usage of telephones including cellular phones but keep phones switched on so that you
can be reached.
Avoid striking matches for any reason.
Do not to leave the building until “all clear” signal is given by the Emergency Coordinator.
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5.7. Power outage
Power outages (as a result of failures or load shedding) may cause disruption to business operations and
potentially compromise the safety of building occupants. The results of electrical failures will have the
following affects at sites:
Standard lighting and air-conditioning in the building will be off. Emergency lighting and fire detection
will remain operative (dependent on battery life).
Phone systems reliant on electrical current and machinery / mechanical equipment will be inoperative.
Computers will most likely be inoperative, unless they are connected to a UPS / generator.
Buildings fitted with emergency generators will have limited power supply maintaining vital systems.
However this will only last as long as there is fuel for the generator.
5.7.1. Planned outage
Responsible management: Inform your staff of the planned outage in advance.
Responsible management / ER personnel: Store flashlights and extra batteries in a handy place.
Responsible management / staff: Unplug all appliances deemed vital. The surge of power that comes
when power is restored could ruin your appliances.
ER team: Check if your emergency power systems are operational.
Responsible management / technical staff: A disruption may damage certain equipment / instruments
with automatic resets or logic functions. Turn these off if it is not essential for continuous operation.
5.7.2. Unplanned outage
Emergency Coordinator: Upon detection of an unplanned outage, with technical staff, determine the
cause of the outage, i.e. is it a localised power outage on site or a general power outage.
Technical staff: In the event of localised outages, ascertain the cause of the outage and conduct
necessary repair work
Emergency Coordinator: Liaise with Eskom / the municipal provider regarding the cause and
estimated duration of the outage.
Responsible management: Determine the appropriate course of action and advise staff management
immediately, if it has an impact on the operation of the worksite
5.7.3. When the power is off
Treat all circuits as LIVE!!
Ensure equipment, machinery or apparatus are stabilised or safe.
Check all equipment on emergency power to ensure that it is running properly. Do not connect items
not intended to be on emergency power during a disruption period.
Where possible, continue working using emergency power (indicated by red plug points). Open
curtains / blinds to ensure there is adequate lighting. If necessary, move to an alternate office /
boardroom that is adequately lit.
5.7.4. After the power outage
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When the power is restored, plug in appliances one by one, waiting a few minutes in between each
one. This may prevent an overload on the system.
Reset or restart equipment. Ensure that equipment is returned to a safe operation mode.
Inform your Manager should you experience any problems related to the start -up.
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5.8. Structural failure
5.8.1. Reservoir / dam wall break
DO NOT PANIC.
Report any evidence of leaks / cracks on the reservoir / dam wall to the responsible management
member or the Emergency Coordinator immediately.
Evacuate the building by following the instruction from the evacuation marshals.
Proceed to the designated assembly point.
Inform the Municipal Disaster Management Services.
W ait for further instructions from Municipal Disaster Management Services.
5.8.2. Building
If you are inside, protect yourself immediately by going under the nearest table or desk - particularly
in the case of sudden structural failure.
If you are unable to go under a desk, place yourself in a corner that has at least one exterior or
structural wall.
During the emergency, do not attempt to exit the building. Most fatalities occur when persons fail to
take cover.
When the immediate emergency has stopped, evacuate immediately. Damage to the structure is
likely.
Follow the general evacuation plan.
If the building is not to be reoccupied, follow the alternate site relocation plan.
Do not re-enter the building wait for the “ALL CLEAR” instruction from the Emergency Coordinator.
5.8.3. Lift / elevator failure (person inside the elevator)
DO NOT PANIC.
Press the alarm / bell button on the elevator to alert persons outside the elevator shaft that it is stuck .
Look for any emergency contact numbers located somewhere within the elevator and try to call them
to describe the situation and location of the elevator.
Do not attempt to force the doors open.
W ait patiently and calmly for help. Reassure any occupants who are in distress that help is on its way .
Obey all instructions from rescue personnel and lift technicians communicating from the outside.
5.8.4. Lift / elevator failure (upon hearing the elevator emergency alarm / bell)
DO NOT use the elevator in the event of an emergency evacuation.
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Look for any emergency contact numbers located somewhere within the elevator and try to call them
to describe the situation and location of the elevator.
Do not attempt to force the doors open.
Communicate with anybody inside the elevator and reassure them that help is on its way .
Hand over situation to rescue personnel and lift technicians upon their arrival.
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5.9. Spills / Leaks
5.9.1. Chemical spill / Toxic fume leak
Avoid skin contact with the chemical and remove all ignition sources from within the area.
Clear all persons from the immediate area. W here applicable, remain upwind of the spill to avoid
inhaling any fumes.
For a toxic fume leak, follow the evacuation procedure and proceed to the assembly point.
Notify the responsible management member or Emergency Coordinator. Provide incident information,
including details regarding injured persons.
The Emergency Coordinator, with ER Team members will:

Ascertain the nature, extent and cause of spillage - Refer to the Hazardous Materials Information
Chart for information in this regard.
Assess the situation in terms of life and safety issues i.e. identify the associated hazards and
symptoms.
Determine how the spill may be neutralized (see MSDS for the respective spilt chemicals)
ER Team: Order evacuation of personnel where necessary, cordon off area and prohibit unautho rised
entry.
ER Team: Assess the situation and arrange for containment and clean-up of the spill – chemical spill
kits are available on site (Refer to the next page for Hazardous Chemical Substance information).
Emergency Coordinator: Notify the UW BCM Coordinator. Dependent on the nature and extent of the
spill, a decision will be made to inform the Crisis Management Team Leader.
Dependent on the extent of the spill, relevant management members will notify other relevant parties
e.g. Municipal Disaster Management Services, Department of Health, local community, other
authorities, UW Regional Office etc.
If the re is che mica l conta ct w ith skin
Remove all contaminated clothing.
Locate the nearest emergency shower and soak for at least 15 minutes or immedia tely flush with cool
water for at least 15 minutes.
If there are no visible burns, remove all jewellery and soap the area.
Have someone contact a First Aid member.
Seek immediate medical attention.
If the re is che mica l conta ct w ith e ye s
Irrigate eyes for at least 15 minutes with tempered water from emergency eyewash station.
Remove contact lenses if possible.
Notify a First Aid member.
Seek immediate medical attention.
Chlorine / spill leak

Minor Leak (Detectors w ill activate the alarm in the Control Room and the Chlorine Room)
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1. Operator and a buddy to don their PPE and head to the Chlorine Room.
2. Enter the room and close all doors and windows.
3. Manually start and stop the fan at 10min intervals.
4. Investigate the source of leak using ammonia solution in a squeeze bottle.
5. Isolate the leak.
6. Continue with this ventilation until the chlorine level has reached 0ppm inside the chlorine
house.
7. Report the incident to the Superintendents and SSHEQ Co-ordinator.
Major Leak (Detectors w ill activate the alarm in the Control Room and the Chlorine
Room )
1. Operator and a buddy to don their PPE and proceed to the Chlorine Room.
2. Enter the room and switch off the fan and close all doors/ventilation ducts.
3. Investigate the source of the leak using ammonia solution.
4. If possible isolate the leak, if not inform the Emergency Coordinator immediately.
5. Emergency Coordinator then informs the Emergency Services, NCP and hand over the entire
control of the situation.
6. Report the incident to the Superintendent and SSHEQ Co-ordinator
Chlorine leak / release- DAYSHIFT- EVACUATION

1. Upon the sounding of the Alarm - DO NOT PANIC.
2. The Emergency Coordinator will first check the wind direction and inform the Evacuation
Controller.
3. The Evacuation Controller will inform staff as to which assembly point to use.
4. Evacuate the building following the normal evacuation procedure.
5. Adhere to the evacuation procedure.
6. Obey and follow the instructions.
7. Call NCP and Emergency Services if leak is beyond our control
Chlorine leak / release- NIGHT SHIFT- EVACUATION

1. The Senior Operator will investigate the chlorine leak and inform his team of the incident
2. The Operator on shift will man the Control Room and keep in touch with Senior Operator,
team and Security Officers.
3. Upon the sounding of the Alarm - DO NOT PANIC.
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4. The Operator will first check the wind direction and inform the Operator in the Control
Room.
5. The Operator in Control Room will inform staff as to which assembly point to use.
6. Evacuate the building following the normal evacuation procedure and assembly at
the main gate assembly point.
7. Adhere to the evacuation procedure.
8. Obey and follow the instructions.
9. On instruction from the Operator in Control Room , the Security Officer will conduct
Roll Call at the Main gate assembly point.
10. The Security Officer to keep the Operator in Control Room informed
11. Call NCP and Emergency Services if leak is beyond our control
12. Inform the W orks Superintendent and the SHEQ Coordinator
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Ha za rdous che mica l substa nce informa tion:
Risks of Hazardous Materials Product Identification Precautions

There are four w a ys in which material can
be hazardous.
Orange: Explosive - (Clear the area)
Consider your own safety
1. Ignitable or flammable material: Green: Compressed Gas - (Stay clear, avoid Stay upwind/uphill
Can catch fire and burn easily, includes
confined spaces)
liquids with low flash points. Avoid contact with material or
gases
2. Corrosive materials:
Can eat through containers and combine Red: Flammable Substance - (If fire, move at Keep all persons away
with other chemicals. Can burn skin and least 500m)
eyes on contact, sometimes without the Do not smoke. Keep fires &
victim being aware of injury. lights away
White: Poison (Avoid contact, can damage
3. Reactive materials: tissue) Identify areas of possible
Can explode, cause fire or produce toxic exposure (facilities, storm
vapours when they come in contact with water drains, waterways etc.)
air, water or other chemicals. Black and White: Corrosive - (Avoid
contact) Judge the situation and if
4. Toxic materials: necessary stop/divert all traffic
Can enter the body by being inhaled, (road and rail)
ingested or absorbed/injected through Yellow: Oxidising Agent - (Accelerates
skin. Send message of incident
burning)
Acute health are immediate and short (control room, responsible
term HOD/supervisor, safety &
Chronic health effects develop over Yellow and White: Ratio Active - (Stay environmental departments
time and are long term clear)
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Substance Properties Acute Hazard/Symptoms Fire Fighting / First Aid Spillage Disposal
Standard Clear liquid, Flammable at temperatures below Dry powder, alcohol-res istant foam , halon or carbon Contain in a tem
Thinner characteris tic 21˚C dioxide extinguis hers porary
odour Keep away from s ources of ignition Large s pills / tank fires – alcohol res is tant foam bund/collect into
s uitable receptacle
Harm ful – contains s olvents which In cas e of fire: keep drum s , etc., cool by s praying with as s oon as pos s ible.
are irritant in contact with eyes and water.
s kin. Inhalation – fres h air, res t. Artificial res piration if
Vapour inhalation - eye, nos e, and neces s ary.
m outh irritation Skin – rins e with water for s everal m inutes
Eyes – rins e with water or s aline s olution for s everal
m inutes
Inges tion – DO NOT INDUCE VOMITING. Dilute with
water.
First Aid – after immediate actions taken, seek
medical attention.
Diesel (Fuel) Brown, s lightly Flammable, gives off irritating or Water s pray, alcohol-res istant foam , dry powder, Collect leaking and s pilled
vis cous liquid, toxic fum es (or gas es ) in a fire carbon dioxide. liquid in s ealable
characteris tic Irritating to the eyes , s kin and In cas e of fire: keep drum s , etc., cool by s praying with containers as far as
odour res piratory tract. May caus e effects water. pos s ible.
on the central nervous s ys tem . Inhalation – fres h air, res t Abs orb rem aining liquid in
s and or inert abs orbent
Skin – rins e and was h with s oap and water and rem ove to s afe place.
Eyes – rins e with water for s everal m inutes
Inges tion – rins e m outh, DO NOT INDUCE
VOMITING
medical attention.
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Grease Sem i-s olid Unusual fire and explosion Foam , dry chem ical or water s pray (fog) Ventilate area
gel, s m ooth hazards: Toxic Inhalation – fres h air, res t. Artificial res piration if Contain with abs orbent to
texture, m ay fumes/gases/vapours may evolve neces s ary. prevent m igration
contain dye on burning
Skin – rins e and was h with s oap and water Large s pills m ay require
Irritating to the eyes , s kin, nos e and pum p or vacuum prior to
throat. Inges tion m ay caus e naus ea Eyes – rins e with water for s everal m inutes
abs orbent.
and vom iting. Inges tion – DO NOT INDUCE VOMITING
medical attention.
Sulphuric Clear vis cous Extremely corrosive, caus ing Pers onal Contact – place patient under a s hower & Wear breathing apparatus
Acid liquid s evere and potentially fatal burns then rem ove clothing, keep patient under the s hower at all tim es
Highly irritating vapour for at leas t 1 hour or until m edical as sistance arrives Neutralis e & rem ove s pill
Eyes – Im m ediately was h eyes with clean water, by was hing it away
es pecially in the corners , for at leas t 15 minutes,
s eek m edical attention
Inges tion – give patient lots of water to drink, rins e
m outh s everal tim es and s eek m edical attention. DO
NOT INDUCE VOMITING
Inhalation – hold patient in a half-upright pos ition and
apply artificial res piration
Hydrochloric Clear vis ible Extremely corrosive, can caus e Pers onal contact – place patient under a s hower & Wearing appropriate PPE
Acid liquid s evere dam age to all body tis s ues then rem ove clothing, keep patient under the s hower (breathing apparatus and
for at leas t 1 hour or until m edical as sistance arrives gloves ), utilis e lim e,
Eyes – Im m ediately was h eyes with clean water, crus hed lim estone or
es pecially in the corners , for at leas t 15 minutes, s odium bicarbonate to
neutralis e the s pill
s eek m edical attention
Allow neutralis ing agent to
Inges tion – give patient lots of water to drink, rins e
s tand for 8 hours before
m outh s everal tim es and s eek m edical attention. DO
clearing the s pill
NOT INDUCE VOMITING
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Acetylene Colourles s Extremely flammable Shut off s upply; if not pos s ible and no ris k to Evacuate and ventilate
gas dis s olved Gas/air mixtures are explosive s urroundings, let the fire burn its elf out. area
in acetone Extinguis h with powder, carbon dioxide. Rem ove all ignition
under Inhalation - Dizzines s , headache,
s uffocation In cas e of fire: keep cylinder cool by s praying with s ources .
pres s ure
water.
Inhalation – fres h air, res t. Artificial res piration if
neces s ary.
Eyes – rins e with water for s everal m inutes
medical attention.
Aluminium Red brown to Non- Flammable Inhalation – rem ove patient from expos ure, fres h air, Evacuate and ventilate
Sulphate off white res t. obtain m edical attention area
Corros ive to eyes , s kin and
aqueous res piratory tract Skin –was h s kin with plenty water DO NOT remove Collect leaking and s pilled
clothes. liquid in s ealable
Eyes – irrigate with clean plenty of water holding the containers as far as
Swallowing m ay caus e naus ea or pos s ible.
eyelids apart for 20 m inutes
vom iting
Inges tion _Do not induce vom iting .was h out m outh Abs orb rem aining liquid in
Inhalation - burning s ensation, s and or inert abs orbent
and give 200-300m l of water to drink
s hortnes s of breath and rem ove to s afe place
medical attention.
Liquefied Hydrocarbon Highly flammable DO NOT extinguis h fire unles s the leakage can be Contain the leaking liquid,
Petroleum m ixture in Can form explos ive m ixtures with air s topped. with s and or earth or
Gas (LPG)/ liquid or Contact with the liquid phas e - DO NOT us e water jet. Us e dry chem ical powder, dis pers e with s pecial
gas eous fros tbite water/fog s pray nozzle
Methane Gas carbon dioxide or foam .
s tate Prolonged vapour inhalation -
Inhalation – fres h air, res t. Artificial res piration if Allow to evaporate
Gas under anaes thetic affect (as phyxiant)
neces s ary. Ventilate the area
norm al
atm os pheric Skin – on fros tbite, rins e with plenty of water.
conditions , Eyes – rins e with plenty of water for s everal m inutes
liquid by
cooling First Aid – after immediate actions taken, seek
and/or medical attention
com pres sion
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Chlorine Greenis h- Not com bus tible but enhances In cas e of fire in the s urroundings: us e appropriate Evacuate and ventilate
yellow gas , com bus tion of other s ubs tances. extinguis hing m edia. area
pungent Many reactions m ay caus e fire or In cas e of fire: keep cylinder cool by s praying with NEVER direct water jet on
odour explos ion water but NO direct contact with water. liquid.
Ris k of fire and explos ion on contact Inhalation – fres h air, res t. Artificial res piration if Rem ove gas with fine
with com bus tible s ubstances, neces s ary. water s pray.
am m onia and finely divided m etals
Skin – rins e with plenty of water for s everal m inutes
Corros ive to eyes , s kin and
res piratory tract. Eyes – rins e with plenty of water for s everal m inutes
Inhalation - dizzines s , laboured First Aid – after immediate actions taken, seek
breath, naus ea medical attention.
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5.9.2. Fuel spill
Always use leak trays to protect the environment from spills.
Immediately report the spill to the responsible management member or Emergency

Coordinator.
The ER Team (specifically those members that have received spill response training) shall:
Surround the area with the barrier tape.
Using appropriate PPE, try and contain the spill by placing Peat Sorb around the affected
area mak ing sure that it does not enter a water drain of any sorts.
If the spill is too large to clean up using the on-site materials (Peat Sorb), inform the
Emergency Coordinator that external assistance is required.
Check if anyone has come into contact with the spilled material. If so, consult the MSDS
for First Aid requirements.
Incident termination: Collect all the absorbent material and contaminated soil where possible
and place it into a properly labelled leak -proof container.
The W aste Services will collect the waste and contaminated materials for disposal a nd
provide the certificate.
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5.10. Natural disasters / extreme weather
5.10.1. High winds / thunder storms
DO NOT PANIC.
W hen heavy wind and rain occurs, all personnel must remain indoors.
If you are outdoors, briskly proceed to covered areas.
Inform the Emergency Coordinator / first aider of any injuries.
Remain indoors until storm subsides.
Roll call may be done to establish where all personnel are.
All electrical equipment to be switched off to prevent equipment damage from lightning.
Only necessary electrical equipment should still be in operation.
The plant must be kept running and if any personnel are required to go outdoors in an
emergency then that person must be escorted and monitored.
5.10.2. Earthquake
Follow the “shelter-in-place” procedure and take refuge under the nearest strong object, whilst
holding on to it.
If standing in a doorway brace yourself against the frame keeping a watch out for swinging
doors.
Stay away from windows, filling cabinets, bookcases and other heavy object s that could fall or
shatter.
Stay under cover till the shaking stops.
Stabilize any processes that could lead to further damage, i.e. switch off electrical equipment
when safe to do so.
Leave the building and proceed to the designated assembly point, away from tall buildings.
Th e w a ter marked pa per indicates t his is a con t rolled document. A bsence of t h e w ater mark indicates t his copy is
n ot con t r olled a n d w ill n ot r eceiv e r ev ision u pda t es.
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5.11. Fall of Ground
Clear all personnel from the immediate area to a place of safety .
Stop all work activities and switch off machinery (if applicable).
Cordon the immediate danger zone off to prevent re-entry of people.
Notify the responsible management member or Emergency Coordinator. Provide the following
information to them:
What happened & where
People trapped/missing/injured
Damages (Infrastructure)
Be aware of potential safety hazards:

Secondary Fall of Ground
Electrocution associated damaged c ables / electrical equipment etc .
Reduced ventilation / air contamination
If there are any personal injuries, do not move injured persons; unless life-threatening
conditions exist (refer to procedure for Medical Emergencies).
ER Team: Request assistance from local emergency services if any persons are trapped
underground.
Handover rescue operations to emergency services when they arrive on scene and brief them
of all information obtained since the accident.
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5.12. Road accidents
Refer to the ER Plan for remote work.
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5.13. Medical emergencies
Should a medical emergency arise, remain calm in order to handle the situation is the most
appropriate manner.
Immediately report the incident to the trained first aider in the area / responsible management
member / Emergency Coordinator (where possible send a colleague to do this).
For serious injuries or in cases where the extent of injury is unknown (e.g. a severe fall):
Do not move patient before treatment, unless it is absolutely essential, in order to avoid
further injury. If movement is necessary, ensure the injured is correctly positioned and
adequately supported (i.e. in a flat position supporting the neck / spine / pelvis)
Do not give the patient anything to eat or drink , even if he/she ask s for something – it
might fatally complicate an unsuspected internal injury. At most moisten the lips with a
cloth that has been dipped in water.
Clear persons not assisting with the medical emergency from the incident area and take
precautionary measures to avoid further incidents/injuries e.g. shutdown procedures.
Upon arrival of the trained first aider, provide incident details.
ER team: Commence with First Aid administration (refer to section 5.13.2 and subsequent
sections for detailed response assistance). Assess the situation in terms of safety and the
extent of injuries.
In the event of multiple casualties, refer to the three main priorities below.
Emergency Coordinator: Dependent on the extent of the event (e.g. multiple casualties,
members of the public affected, etc.), notify the UW BCM Coordinator and provide details.
Dependent on the nature and extent of the event, the Crisis Management Team will be
activated. The team will implement actions in terms of next of kin notification.
SHEQ Coordinator: Ensure the incident is reported to relevant authorities.
5.13.1. Multiple casualties: Three main priorities
In the event of multiple casualties and with the assistance of medical staff, quickly examine the
casualties to determine the extent of injuries then help each one in order of urgency.
Priority 1: Victims requiring immediate treatment for such life-

threatening conditions as stopped breathing, severe
bleeding and unconsciousness
Priority 2: Victims whose injuries are serious but for whom

treatment may be deferred. These include victims with
burns, fractures and back problems
Priority 3: Victims with minor fractures, minor bleeding and other

lesser injuries
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5.13.2. Personal injuries: Medical treatment
C hec k vic tim ’s breathing
Make sure that the victim’s airway has not been blocked by the tongue or some foreign object (such
as dentures, chewing gum or food). If the victim has vomited and there is no evidence of neck injury,
turn the head to one side to prevent choking. If you suspect the airway is blocked, lift the tongue
away from the back of the throat to let air reach the lungs and restore spontaneous breathing. W ipe
the mouth clean of vomit or saliva. If the victim has dentures and they are loose, remove them.
Lean close to the victim’s face and check for signs of breathing. Look, listen, and feel for air
exchange. If respiration has stopped, apply mouth-to-mouth resuscitation immediately.
Check victim ’s res pons es
Check the victim’s responses by tapping on the shoulder and asking “Are you all right?”
Consciousness means the blood is circulating. If there is no response, check the pulse. If there is no
pulse, administer cardiopulmonary resuscitation, but only if you are trained to do so. The well-
meaning but untrained person who attempts this procedure may do more harm than good.
Stop heavy bleeding
Finally, stop all heavy bleeding. Remember that any bleeding, if allowed to continue, may prove life-
threatening.
Examine all victims for injuries, even those who appear only “shaken up”. Listen to complaints of pain
and descriptions of how the injuries occurred, and gather pertinent information about allergies,
medical problems, and medications. This can provide valuable information to pass on when medical
assistance arrives.
Carefully cut clothing away from cuts and fractures if necessary, but avoid abrupt movement, which
may add to the victim’s pain. Never pull clothing away from serious burns.
5.13.3. Drow ning
Drowning victims are generally in a state of panic unless they are unconscious. If you must rescue a
drowning victim who is still coherent, you must be careful not to put yourself in harm’s way while
attempting a rescue.
How to help a drowning victim that is unconscious:
If there is anyone with you, send them to call emergency services
Get to the victim as quickly as possible. The quicker you get to victim, the greater their
chance of survival.
Once you have the victim to a dry spot, lay them on their back and try not to move their head
or neck excessively.
Gently turn the drowning persons head to the side, allowing any water to drain from their
mouth and nose. Gently turn the head back to centre.
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Listen and look for breathing. If the victim has a pulse, begin rescue breathing. You will
administer one breath every 6 to 8 seconds.
If the victim does not have a pulse and is not breathing, begin CPR immediately.
Re-assess the victim every few minutes until emergency arrives.
How to help a drowning victim that is conscious:
Rescuing a conscious, panicking victim may prove to be challenging. Take precautions for
your own safety if you have to do this. If you have a second person with you, send him to get
help
Get a long stick or pole and reach it toward the drowning person. Tell the victim to grab it and
pull him/her to safety.
If the victim is unable to hold on to the pole / stick, swim to the drowning victim as soon and
safely as possible. If the victim has a suspected spinal or neck injury, keep him in the water
as long as it isn't freezing or a dangerous situation. Carefully float the body on top of the water
until further help arrives.
Let the victim know that you are trying to help him. If you don't suspect a spinal or neck injury,
get the victim to dry land and assess the situation.
If the victim is trying to spit up water, turn him over on his left side, also known as the
recovery position.
If the victim is trying to take you down, take a deep breath and start sinking yourself. Th e
victim will let go and try to get back to the surface, freeing you.
If you have the ability to transport the victim to the nearest emergency facility, do so. If not,
wait until an emergency team gets out there to help you.
Re-assess the situation every c ouple of minutes until emergency help arrives. If the victim
goes into the cardiac arrest, begin CPR.
5.13.4. Electrocution
DO NOT attempt to move the victim from current source.
Switch off the current at its source or alternatively move the victim using a wooden stick.
Attend to the victim and check for breathing.
If the victim is not breathing, perform CPR if trained to do so.
Immediately call for emergency medical assistance.
If the victim is breathing, do a physical examination. Treat for minor burns and re-establish
vital functions. Excessive burns may require hospitalization/ surgery .
Hand over victim to emergency medical service.
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5.13.5. Snake bite
The first thing to remember is to keep the victim calm and still. Moving the affected limb will spread
the venom through the body faster. Perform the following actions immediately :
W ash the area with soap and water.
Immobilise the bitten area and position it lower than the heart.
Get medical attention.
If unable to get medical attention in 30 minutes, the following are cautiously recommended:
Remove tight-fitting clothing and jewellery .
Wrap a bandage/cloth about 2 – 4 inches above the bite (ensure it is loose enough to put your
finger through, do not cut off circulation).
The victim should lie on his/her side in the recovery position to keep the airway clear if there
is any vomiting or fainting.
Monitor vital signs.
What not to do:
Do not allow the victim to walk and/or be active.
Do not put ice packs on the bite.
Do not cut the wound or cut around it .
Do not use a tourniquet or tight bandage and cut off circulation.
Do not suck the venom out (except with a suction device from a snakebite kit and if unable to
reach medical help within 30 minutes).
Do not put medicines or chemicals into the wound.
Do not try traditional remedies.
Do not give the victim any food or water/liquids, unless it will be a long time before he/she
gets medical care. In this cas e, give water to prevent dehydration.
Invasive first-aid and such incisions, is no longer recommended by health authorities. These
invasive procedures can cause harm and it’s not certain that they change the outcome. The most
important thing to remember is to get medical treatment fast.
5.13.6. Wasp or bee sting
Locate the barbed stinger on the victim’s body. Do not attempt to pull the stinger out or squeeze the
affected area. Attached to each stinger is a stinger sack with venom, pulling or squeezing the stinger
may release more venom into the victim’s body. Remove the stinger by scraping it horizontally using a
finger nail, card or other pointed object.
Wash the affected area with soap and cold water. Apply ice wrapped in a cloth to alleviate the pain
and slow down venom absorption. (Remember to always wrap the ice, direct skin contact with ice may
cause further skin irritation).
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For multiple bee stings the victim may need to be immersed in a tub of water. Should the victim have
an allergic reaction to the bee sting, immediately call for medical assistance. Ensure the stung area is
kept lower than the position of the victim’s heart.
Wrap a bandage/cloth about 2 – 4 inches above the bite (ensure it is loose enough to put your finger
through, do not cut off circulation). Keep the victim still pending arrival of professional medical service.
NOTE:
Allergic Reaction: The following are symptoms of an allergic reaction to a bee sting:
trouble breathing
light-headedness or fainting
red splotches develop around the sting and in other areas of the body
swelling around the victim’s lips, eyes or tongue
5.13.7. Outbreak of contagious disease
In the event that there are signs of a contagious disease outbreak in the organisation, notify
medical staff. Refer to Item 5.13.8 below for guidance regarding the symptoms of various
illnesses.
Determine the need to isolate the water supply (e.g. in the event of cholera).
W here necessary, request assistance from the local hospitals.
Umgeni W ater Head Office will make a decision to activate the Crisis Management Team
(CMT). Response to any contagious disease and communications thereof will be handled by
the CMT.
The Responsible Management Member, in conjunction with the Umgeni W ater Head Office
and medical expertise, will make a decision regarding the strategy going forward.
Once the incident has been resolved and is under control, arrange for the infected area to be
scrubbed down and attend to other hygiene issues.
5.13.8. Medical illnesses: Symptoms and short-term treatment
Dehydration
Symptoms Treatment steps
Thirst In cases of mild dehydration, simple rehydration is
recommended by drinking fluids. Many sports drinks
Less-frequent urination
on the market effectively restore body fluids,
Dry skin electrolytes, and salt balance.
Fatigue For moderate dehydration, intravenous (IV) fluids
Light-headedness may be required, although, if caught early enough,
simple rehydration may be effective. Cases of
Dizziness serious dehydration should be treated as a medical
Confusion emergency, and hospitalization, along with
intravenous fluids, is necessary. Immediate action
Dry mouth with mucous membrane should be taken.
Increased heart rate and breathing
Seek professional medical assistance in the event of
severe dehydration.
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Heat Stroke
Headache It is important for the person to be treated
immediately as heat stroke can cause permanent
Dizziness
damage or death. There are some immediate first-
Disorientation, agitation, or confusion aid measures you can take while waiting for help to
arrive, including the following:
Sluggishness or fatigue Get the person indoors.
Seizure Remove clothing and gently apply cool water to
Hot, dry skin that is flushed but not sweaty the skin followed by fanning to stimulate
sweating.
A high body temperature
Apply ice packs to the groin and armpits.
Loss of consciousness
Have the person lie down in a cool area with their
Rapid heartbeat feet slightly elevated.
Hallucinations
Intravenous (IV) fluids are often necessary to
compensate for fluid or electrolyte loss. Bed rest is
generally advised and body temperature may
fluctuate abnormally for weeks after heat stroke.
Asthma Attack
Persons with asthma have acute episodes when the Step 1
air passages in their lungs become narrower, and Sit the person comfortably upright.
breathing becomes more difficult. These problems
Be calm and reassuring.
are caused by an over-sensitivity of the lungs and
airways. Don’t leave the person alone.
The lungs and airways overreact to certain triggers
causing:
Severe wheezing when breathing both in and out Step 2
Give 4 puffs of a blue/grey reliever
Coughing that won't stop
(e.g. Ventolin, Asmol or Airomir)
Very rapid breathing
Use a spacer, if available.
Chest pain or pressure
Give 1 puff at a time with 4 breaths after each puff
Tightened neck and chest muscles, called
retractions Use the person’s own inhaler if possible.
Difficulty talking If not, use first aid kit inhaler or borrow one.
Feelings of anxiety or panic

Step 3
Pale, sweaty face W ait 4 minutes.
Blue lips or fingernails If the person still cannot breathe normally, give 4
Or worsening symptoms despite use of your more puffs.
medications
Step 4
If the person still cannot breathe normally, call an
ambulance immediately
Say that someone is having an asthma attack.
Keep giving reliever.
Give 4 puffs every 4 minutes until the ambulance
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Asthma Attack
arrives.
Children: 4 puffs each time is a safe dose.
Adults: For a severe attack you can give up to 6–
8 puffs every 4 minutes
Cholera
Stage 1: Diarrheal Stage 2: Dehydration Rapid loss of bodily fluids leads to severe
W atery diarrhea Dehydration dehydration and shock.
Vomiting Voice changes (faint/
Without professional medical treatment death can
high-pitched voice)
Rice-water stools occur within hours.
W eak pulse
Muscle cramps
Seek professional medical treatment
Muscle cramps
immediately.
W eakness
Cold skin, sunken
eyes and thirst
Typhoid
Fever Joint pains Without quick treatment, the disease may result in
death.
Headache Thirst
Constipation/ Slow heartbeat Seek professional medical treatment
diarrhea immediately.
Liver symptoms
Malaise
Delirium
Chills
Anaemia
Sore Throat
Fatigue
Mild vomiting
Abdominal/Chest
Abdominal pain rash
Transient skin rash
Loss of appetite
Stomach Flu (gastroenteritis)

W atery diarrhea The patient’s condition may worsen & require
hospitalisation if the patient is unable to drink
Vomiting
adequate fluids to avoid dehydration.
Stomach cramps
Seek professional medical treatment
Potential headache immediately.
Potential fever
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Fainting
Paleness and sweating; Should you recognize that a patient is about to faint,
apply the following treatment:
Constant ringing in the ears;
Seat the patient with his / her head and shoulders
Dizziness and unsteady actions. lowered towards his / her legs.
OR
Place the conscious patient on his / her back and

raise the legs by 15 to 30cm;
Loosen any tight clothing;
Allow the patient to rest;
Ensure that the patient has access to an
adequate supply of fresh cool air.
If the patient has already fainted, apply the following

treatment:
Place the patient in the recovery position;
Treat any injuries the patient might have sustained
as a result of fainting; for instance, the patient
might have bumped his / her head against a table
when he / she collapsed;
Loosen any tight clothing;
On regaining consciousness, allow the patient
rest.
5.13.9. Poisoning
Being poisoned can be life threatening. If someone has swallowed a poisonous substance, do not try
to treat them yourself. Seek medical help immediately. If they are showing signs of being seriously ill,
call for an ambulance or take them to your local medical facility.
Symptoms associated with serious poisoning include:
being sick
dizziness
sudden, noticeable heartbeats (palpitations)
breathing difficulties
uncontrollable restlessness or agitation
seizures (fits)
drowsiness or loss of consciousness
If a person does not appear to be seriously ill, call the poison centre for advice.
He lping some one w ho is conscious
If you think someone has been seriously poisoned and they are still conscious, ask them to sit still
and stay with them while you wait for medical help to arrive. If they have been poisoned by swallowing
something, try to get them to spit out anything remaining in their mouth. If a harmful substance has
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splashed onto their skin or clothes, remove any contaminated items and wash the affect ed area
thoroughly with warm or cool water.
He lping some one w ho is unconscious
If you think someone has swallowed poison and they appear to be unconscious, try to wake them and
encourage them to spit out anything left in their mouth. Do not put your hand into their mouth and do
not try to make them sick. While you are waiting for medical help to arrive, lie the person on their side
with a cushion behind their back and their upper leg pulled slightly forward, so they do not fall on their
face or roll backwards. This is known as the recovery position. Wipe any vomit away from their mouth
and keep their head pointing down to allow any vomit to escape without them breathing it in or
swallowing it. Do not give them anything to eat or drink. If the person is not breathing or their heart
has stopped, begin cardiopulmonary resuscitation (CPR) if you know how to (read more about how to
perform CPR).
Poisonous fume s
If you think someone has inhaled poisonous fumes, assess the situation first and do not put yourself
in danger. If the person you think may have inhaled poisonous fumes is conscious, you should try to
encourage them to make their way out of the contaminated area if at all possible. Once they are out
into fresh air, check to see if they are OK and call for an ambulance if they have signs of serious
poisoning (see above). If the person is unconscious or for any reason unable to get out the affected
area, call for an ambulance immediately. You should not enter any enclosed areas to remove the
person yourself because toxic gases and fumes can be very dangerous if inhaled.
5.13.10. Burns
Common burns
To treat localised surface burns, gently remove clothing from around the wound (but leave it if it sticks
to the burn). Remove rings, bracelets, or shoes before swelling begins. Immerse the burn
immediately in running cold water to relieve pain and reduce swelling and blistering. Alternatively,
soak a clean cloth in water and apply it directly to the injury. Cover the burn with a sterile dressing or
clean, lint-free cloth.
Do not apply lotions, ointments, or oily dressings. Doctors must always scrape away such
applications. If the burn is major, monitor the victim’s breathing and give artificial respiration if
needed, cover the burned area lightly with a clean dressing, and treat for shock.
Corrosive chemicals continue to burn as long as they remain on the skin. Flush a chemical
immediately with water. Apply a clean dressing as for thermal burns and get medical help.
Ele ctrica l burns
Electrical burns can be more serious than they appear because of their internal effects. Never touch
a casualty before disconnecting him or her from the electric current, and do not go near a live high -
voltage line. If you cannot shut off the current, push the victim away with a non-conducting object
(such as a long stick), or drag him away with a rope.
Check for breathing and give artificial respiration if needed. If a pulse cannot be felt, give
cardiopulmonary resuscitation if you are trained to do so. External burns caused by the current
should be treated as indicated above.
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5.13.11. Lightning strike
Lightning victims are safe to touch. Bystanders should not hesitate by calling for help. If breathing has
stopped, administer mouth-to-mouth resuscitation. If the victim is not breathing or they do not have a
pulse, a trained rescuer should administer cardio-pulmonary resuscitation (CPR).
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6. EMERGENCY CONTACT NUMBERS

6.1. Fire services
Name Contact number Extra details
FIRE DEPARTMENT (033) 845 5911

Ricky Pillay 082 804 4411
6.2. Medical services

MEDI CLINIC – HOW ICK
PRIVATE HOSPITAL 033 - 3302456
GREY’S 033 - 8973000
MEDI CLINIC - PMB 033 - 8453700
ST ANNE’S - PMB 033 – 8975000
ESCOURT 036 - 3427000
PROVINCIAL AMBULANCE 10177
ER 24 084 124
6.3. Police and Security services

Enforce Security Services 033 – 342 1347
Loop Street - SAP 033 - 8452400
Alexander Road - SAP 033 – 8457700
Hilton - SAP 033 – 8456521
Flying Squad 10111
6.4. Miscellaneous services

Eskom 0860 037 566
NCP ( Chlorine Emergency) 011-9762115 or 011-9213333
NOMVUYO ZULU - Disaster Management 072 525 1228
Msunduzi Municipality
Mike Am od - Dis as ter Management Ms unduzi
079 874 4637
Municipality
Ethekwini Municipality 031 - 3610000
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6.5. Umgeni Water Contacts

Cyril Gamede
033 341 1041 / 082 771 1840 Overarching BCP Team Leader
Thandeka Zulu 033 – 719 7300 / 083 383 2135 Deputy Overarching BCP Team Leader
Ingrid Cawood 033 341 1244 / 083 292 5060 BCM Coordinator
Dan Naidoo 031 719 7300 / 083 272 4436 Deputy BCM Coordinator
Steve Gillham 033 341 1164 / 083 453 0240 GM: Engineering & Scientific Services
Msizi Cele 033 3411308 / 060 5773 246 GM: Operations
Thami Hlongwa 033 341 1507 / 082 818 8300 GM: Finance
Mokete Mayongo 033 3411011 / 060 521 7475 GM: Corporate Services
Thulasizwe Shangase 033 341 1012 / 083 459 8550 GM: Human Resource
Nonhlanhla Gumbi 033 341 1006 / 083 244 2310 GM: Supply Chain Management
Sipho Zulu 033 341 1135 /082 437 3329 GM: Property Services
Bradley Sampson 033 346 1583 / 083 642 7733 GM: ICT
Sunil Maharaj 083 274 3013 96290) Regional Manager
Eric Nene 083 345 6708 (6265) Area Manager
Ntsiki Baai 083 289 1450 (6372) Asset Manager
Mulalo Murigwathoho 078 801 1181( 6965) Systems Manager
Goodman Ngcemu 084 444 3815 (6897) Superintendent DARVILL WWW
6.6. Local Government services

uMs unduzi Municipality 0800 332 120
SHAMI RAMSUNDER 078 410 8592
UMgungundlovu Municipality 0800 864 911
DEPARTMENT OF LABOUR 033 341 5345
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ANNEXURE A – DEFINITIONS AND ABBREIVIATIONS
Term Definition
Emergency Crises are often precipitated by an emergency incident. An emergency is
defined as:
"An unplanned event resulting in temporary loss of management control,
where the response and recovery can be managed by site resources
and the actual or potential consequences are unlikely to be material."
Most emergencies are local in nature; have limit ed, short term internal
consequences and require response and recovery management
planning and activities that are primary tactical in nature. Most
emergencies do not result in a crisis.
Emergency Response Initial Response to any incident, focused on protecting life and the
(ER) organisation’s assets. [PAS 56: 2003]
Incident A situation that may be, or may lead to a business interruption,
disruption, loss, emergency or crisis. [PAS 56:2003]
Risk Chance of something happening, measured in terms of impact and
likelihood. [Control Risks]
Threat Any indication, circumstance, or event with the potential to cause the
loss of, or damage to an asset. Threat can also be defined as the
intention and capability of an adversary to undertake actions that would
be detrimental to critical assets or people. A threat can be a source of
risk
Crisis Crises involve all or a substantial part of an organisation and have a
major actual or potential long-term consequences. They require
responses that are primarily strategic in nature, with a focus on issues
management.
"An actual event which has significant impact to the Company's people,
business viability, its reputation or image, legal and financial
responsibilities or ability to operate."
Crisis Management Process by which an organisation manages the wider impact of any
incident until it is either under control or contained without impac t to the
organisation or until the Business Continuity Plan (BCP) is invoked.
[PAS 56:2003]
Crisis Management Plan Documented methodology by which an organisation manages the wider
(CMP) impact of an incident.
Crisis Communications Process, by which an organisation identifies, makes and sustains
contact with all stakeholders before, during and after an incident.
Crisis Communications Documented methodology for effective communications during a crisis.
Plan This often forms part of the Crisis Management Plan.
Recovery To repair or restore conditions to an acceptable level through measures
taken after the disaster, for example, return of evacuees, trauma
counselling, reconstruction, damage assessment studies and return to
business as usual. There is a strong relationship between long-term
recovery and prevention and mitigation of future disasters.
Resilience The capacity of a system, community or society to adapt to disturbance
resulting from hazards by preserving, recuperating or changing to reach
and maintain an acceptable level of functioning.
Special Incident Plans Typically cover issues such as kidnapping or extortion where plans must
be held confidentially at a high level within the organisation.
BCM A holistic management process that identifies potential threats to an
organisation and the impact to business operations that those threats, if
realised, might cause, and which provides a framework for building
organisational resilience with the capability for an effective resp o n s e
that safeguards the interests of its key stakeholders, reputation, brand
and value-
creating activities.
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ANNEXURE B – ROLL CALL REGISTER

Name Contact details Present?
Note the roll call Register is kept at the Guard house
ANNEXURE C – EMERGENCY EQUIPMENT REGISTER

Equipment Model Quantity
Note: the updated list of emergency equipment is available on site
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ANNEXURE D – FIRE EQUIPMENT USE GUIDELINES

Wate r Extinguisher SIGNAL RED LABEL
Be st for:
Fires involving organic solid materials such as wood, cloth, paper,
plastics, Coal etc.
Dange r:
Do not use on burning fat or oil or on electrical appliances.
How to use :
Point the jet at the base of the flames and keep it moving across the
area of the fire. Ensure that all areas of the fire are out.
How it works:
Water has a great effect on cooling the fuel surfaces and thereby
reducing the pyrolysis rate of the fuel.
Dry Powde r Extinguisher. (M ulti-Purpose) BLUE LABEL
Be st for:
Fires involving organic solid materials such as wood, cloth, paper,
plastics, Coal etc.
Dange r:
Safe on live electrical equipment, although does not penetrate the
spaces in equipment easily and the fire may re-ignite. This type of
extinguisher does not cool the fire very well and care should be
taken that the fire does not flare up again. Smouldering material in
deep seated fires such as upholster y or bedding can cause the fire
to start up again. Do not use on domestic chip or fat pan fires.
How to use :
Point the jet or discharge horn at the base of the flames and, with a
rapid sweeping motion, drive the fire towards the far edge until all
the flames are out. If the extinguisher has a shut -off control wait
until the air clears and if you can still see the flames, attack the fire
again
How it works:
Similarly to almost all extinguishing agents the powders acts as a
thermal ballast making the flames too cool for the chemical
reactions to continue. Some powder s also provide a minor chemical
inhibition, although this effect is relatively weak. These powders
thus provide rapid knockdown of flame fronts, but may not keep the
fire suppressed
Foam Extinguishe r. (AFFF) CREAM LABEL
Be st for:
Fires involving solids. Liquids such as gr ease, fats, oil, paint, petrol,
etc but not on domestic chip or fat pan fires. Can be used on class
A fires but not recommended.
Dange r:
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Do not use on domestic chip or fat pan fires.
How to use :
For fires involving solids, point the jet at the base of the flames and
keep it moving across the area of the fire. Ensure that all areas of
the fire are out. For fire involving liquids, do not aim the jet straight
into the liquid. Where the liquid on fire is in a container, point the jet
at the inside edge of the container or on a nearby surface above the
burning liquid. Allow the foam to build up and flow across the li quid.
How it works:
They are mainly water based, with a foaming agent so that the foam
can float on top of the burning liquid and break the interaction
between the flames and the fuel surface.
Carbon Di-Oxide Extinguisher BLACK LABEL
Be st for:
Live electrical equipment when it is not possible to isolate the
electric supply and flammable liquids such as grease, fa ts, oil paint,
petrol etc. but not on domestic chip or fat pan fires.
Dange r:
Do not use on domestic chip or fat pan fires. This type of
extinguisher does not cool the fire very well and you need to watch
that the fire does not start up again. Fumes from CO2 extinguishers
can be harmful if used in confined spaces: ventilate the area as
soon as the fire has been controlled.
How to use :
The discharge horn should be directed at the base of the flames
and the jet kept moving across the area of the fire.
How it works:
Carbon dioxide extinguisher works on classes “B” and “C” and
works by suffocating the fire. Carbon dioxide will not burn and
displaces air.
We t che mical CANARY YELLOW LABEL
Be st for:
The specialist wet chemical extinguishers are ideal for Class “F”
fires, involving cooking oils and fats, such as lard, olive oil,
sunflower oil, maize oil and butter.
Dange r:
Check manufacturer's instructions for suitability of use. These
extinguishers are not recommended for class B fires and home use.
How to use :
Apply the wet chemical using the extended applicator in slow
circular movements, which give a gentle, yet highly effective
application. Apply the fine spray onto the burning fat until the
surface of the burning cooking oil changes into a soapy like
substance, this then prevents re-ignition. The gentle application
helps prevent hot oil splashing onto the user.
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How it works:
Most class “F” extinguishers contain a solution of potassium acetate,
sometimes with some potassium citrate or potassium bicarbonate. The
extinguishers spray the agent out as a fine mist. The mist acts to cool
the flame front, while the potassium salts saponify the surface of the
burning cooking oil, producing a layer of foam over the surface. This
solution thus provides a similar blanketing effect to a foam extinguis her,
but with a greater cooling effect. The saponification only works on
animal fats and vegetable oils, so class F extinguishers cannot be used
for class B fires. The misting also helps to prevent splashing the blazing
oil. Tests have established that a 6 litre extinguisher is capable of
extinguishing a fire in a 75 litre capacity deep fat fry er. The extinguisher
is easy to use producing a gentle but highly effective spray.
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ANNEXURE E – APPLICABLE STANDARDS
Occupational Health and Safety Act 85 OF 1993

General Safety Regulation - R (3): First-aid, emergency equipment and procedures.
Environmental Regulations for W orkplaces - R (8): Precaution against flooding.
Environmental Regulations for W orkplaces - R (9): Precaution against fire and means of
egress.
Disaster Management Act 57 of 2002.
Diving Regulations 6 (2) (d) + Annexure (B).
National Environmental Management Act 107 of 1998 – Chapter 7 S (30).
UW High River Flood Drill Procedure
UW BCM

Inlet Works Operating Instructions-BR2018!06!01 - Appendix A

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Inlet Works Operating Instructions-BR2018!06!01 - Appendix A

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OPERATIONS: INTEGRATED SHEQ MANUAL Page 1 of 57

SHEQ Clauses Emergency Response Plan & Procedures Document No.

Originated by SHEQ Coordinator Signature:

6.6. Local Governm ent services .......................................................................................... 51

1.2. Scope and exclusions

1.3. Site description

Darvill W astewater works is a wastewater treatment facility situated in Pietermaritzburg designed to

Infrastructure on the site includes:

2. ROLES AND RESPONSIBILITIES

2.1 Emergency Response Team

Role Person Contact numbers

All Senior process Controllers

SHEQ Coordinator Morapama Dlamini 082 885 5755 (6860)

Security Officers Enforce Security 033 342 1327 (6006)

2.2 First person

Pre-incident During incident

2.3 Responsible management member

Pre-incident During incident

2.4 Emergency Coordinator (EC) / ER team leader

The Emergency Coordinator is also the ER Team Leader.

Pre-incident During incident Post incident

Ensure an assessment of Upon notification by the Conduct an inspection and

Pre-incident During incident Post incident

Pre-incident During incident

2.6 Evacuation Controller

Pre-incident During incident

2.7 Fire marshals / wardens

Pre-incident During incident

2.8 First aider

Pre-incident During incident

2.9 SHEQ Coordinators

Pre-incident During incident Post incident

Participate in the Follow ER procedures Assist the Emergency

2.10 All employees

Pre-incident During incident

3. EVACUATION ROUTES AND KEY LOCATIONS

3.2. Forward control point

3.3. Emergency assembly points

4. INCIDENT NOTIFICATION AND ESCALATION

4.1 Incident Notification Form

What is the extent of the problem/injuries?

Who is in charge of the situation? (Supervisor)

What preventative action or interim safety measures

Person(s) Notified Time Notified Call Out Status Arrival Time

General evacuation procedure for all personnel

Stop all activities.

Do not run, walk in an orderly manner

Do not run, assist others where needed.

Keep away from any "Disaster" area.

At the assembly point

Mobility impaired persons

Hearing impaired / visually impaired

In an emergency situation, persons with communication disabilities such as hearing or visual

5.2.1. General fires

If you discove r a fire :

Only attempt to extinguish the fire if:

How to use a general fire extinguisher:

P – Pull the pin

If your clothe s ca tch on fire : STOP, DROP & ROLL

Seek medical attention.

Tra ine d fire ma rsha ls / w a rde ns:

5.2.3. Fires involving gas cylinders (Oxygen)

Proce dure for cooling dow n ove rhe a te d cylinde rs: