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Fecha 22/07/17

Nota:
Puntaje Total: 150
Puntaje Real:

Prueba N°2: Curso Cajero Bancario

Nombre: _______________________________________________________
Rut: ___________________________________________________________
Preguntas y respuestas: Lea bien las preguntas y según le pida responda, describiendo o
definiendo. (10ptos. cada una)

1) ¿Cuáles son los objetivos de un cajero?

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2) Defina las principales funciones de un cajero

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3) ¿Qué implica el proceso de cierre de caja?

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4) Defina SBIF y mencione a lo menos 4 funciones

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5) ¿Qué entiende por lavado de dinero y de qué manera los bancos lo buscan evitar?
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6) Defina Calidad de atención al cliente según lo visto en clases.


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7) Mencione a lo menos 3 principios de la calidad del servicio


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8) Defina ISO9001
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9) Mencione a lo menos 3 Criterios de la ISO9001 con su respectivo Indicador
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10) Explique el proceso de Servicio al cliente:


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11) Un excelente servicio nos….


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12) Defina Liderazgo.


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13) Mencione los tipos de liderazgos.
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14) Defina:
Jefe:____________________________________________________________________________
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Lider:___________________________________________________________________________
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15) Mencione y explique 4 consejos para ser un buen líder:


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