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Agenda
Introduction
Summary of Part 1 of the 3 Part Series Presentation
Summary of Part 2 of the 3 Part Series Presentation
Troubleshooting Connectivity Issues
Troubleshooting Processing Policy Issues
SQL Endpoint Foundations
MustGather Documents
Have Exhausted all Resources …..What next?
Summary
Additional WebSphere Product Resources
Questions and Answers
Introduction
Part 3 of 3 part series on the DataPower SQL/ODBC
Component.
Preliminary checks.
Troubleshooting tools.
Multiple instances of database running on the
same server.
Login failures
Connecting using a Windows®-Based User
account.
Useful data for analysis
CLI WebGUI
‘ping’ command Control Panel -> Troubleshooting page
CLI WebGUI
‘test tcp-connection’ command Control Panel -> Troubleshooting page
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Out of Memory
Request Message too Large
Response Message too Large
Client Load
Handling of Special Characters
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Mitigation Strategies Out of Memory
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Mitigation Strategies Out of Memory
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Mitigation Strategies Out of Memory
Client load
• For example; several concurrent requests of
1 GB
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Mitigation Strategies Handling of Special
Characters.
For example, Spanish characters are not
displaying correctly in viewing the Database
contents.
Addressed via the SQL/ODBC object
http://www-01.ibm.com/support/docview.wss?
uid=swg21446531
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Mitigation Strategies User Agent Timeout
SQL/ODBC Trouble-Shooting
Processing Policy Issues
SQL/ODBC Trouble-Shooting
Processing Policy Issues
Useful Data for Analysis
Multi-step Probe
DataPower system logs
Database server logs
Packet Capture (if needed)
This is not a hard number and varies a lot depending on the environment.
All software and hardware has a breaking point; when the datasource goes
pending you've passed that point. No device can handle infinite load.
Summary
The presentation is part 3 of a 3 part technical exchange. During this
presentation we explored the following:
MustGather documents
What next?
View a webcast replay with step-by-step instructions for using the Service Request (SR)
tool for submitting problems electronically:
http://www.ibm.com/software/websphere/support/d2w.html
Sign up to receive weekly technical My Notifications emails:
http://www.ibm.com/software/support/einfo.html