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h the work can be used, please take a
purposes.
They were
uncomfortable about
changing the way they
worked
There was no formal set There was no system in The company grew at an
of procedures to handle place to do so. exponential rate that
job requests, and there was no time to
procedures were passed document anything.
on by mouth as opposed
to being documented.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed
There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed
There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the
benefits were
obvious.
Because we didn't
tell them how it
would help make
their jobs easier.
Top management
were too busy fire
fighting and dealing
with operational
work, rather than
developing a
strategy
5-Why Analysis
Problem: Processing of job requests delayed
There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the Insufficient
benefits were communication
obvious.
Because we didn't Insufficient
tell them how it communication
would help make
their jobs easier.
There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the Insufficient Develop a communication
benefits were communication strategy to show the benefits
obvious. of a computerized system.