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Introduction:
Every commerce student after completion his degree or during the degree completion doing
internship in any company or bank. Internship help out to polish your abilities and skills. You
come to know your abilities. You learn how to work with team. I’m choosing united bank
limited for my internship. United bank servings his services to their customer since 1959.they
provide various facility to their customer, try to fulfill their needs and demands.
Vision of UBL:
“To be a world class bank dedicated to excellence and to surpass the highest expectation of
our customer and all other stakeholder.”
Mission of UBL:
Agha Hassan Abedi is the founder of united bank limited. They founded the bank in
November 7th 1959 with capital of RS 20 million. United bank limited registered as Joint
Stock Company. First branch in Chandigarh. And after six months working united bank have
5 new branches in different places. Karachi, Dacca, Lahore, Lyallpur, Chittagong and
Naryanganj. United bank limited have asset of 620 billion. The first saving scheme for school
going children was introduce in 1960s.in 19971 united bank limited launch 3 new online
branches in Karachi. Acquire new bank with international bank in 1978.the solid track record
of united bank 1 trillion asset. United bank operates 1281 branches in allover the Pakistan.in
which including 22 Islamic banking and 1 branch is export processing zone.in outside the
Pakistan united bank have 18 branches. United bank also introduce credit and small loan
schemes for medium and small enterprise customer. Throughout the united bank history they
will try to fulfill the customer needs with rapid change in demands and requirement of
customer. UBL introduce new scheme of Pak Rupee traveler check in 1971.in 2002
government of Punjab privatize the united bank of limited.
1.3. Nature of the organization:
In 2003 2004 and in 2005 united bank awarded by the largest investment bank
by the CF of Pakistan.
Best domestic bank award in 2007
Brand leadership award in 2007
1n 2010 united bank was initiative to introduce visa debit card
First time introduce Omni service
Teamwork
Excellence
Honesty of purpose
Customer first
Services include:
Deposits
Savings and bank credit loan
Personal loan
Corporate loans and equipment loans
Retail asset product
Omni branch banking
Card product
In 2002 united bank merged its operations with national bank of Pakistan. United
bank owns 55% with national bank of Pakistan. United bank introduce credit card in
2011.
United bank limitedhas large number of branches national and international level.in
1983 united bank have 1623 branches and in 1974 only 1238 branches. In 2003 united
bank have 1007 branches with increasing trend in branches.in 2013 united bank grow
with 1300 branches in different world sector.
1.5. Subsidiaries:
1. United Bank AG
2. United National Bank Limited
3. MKwepu/Kaluta Street
4. United executer and Trustee Company limited
Chairmen
Director
Haiderzameer Chohdery
Mr.zameer Sajjad
Mr.Wajahat Husain
There are following employees working in united bank limited 1604 branch:
Name designation
Total staff
Branch manager
Customer service operation
Retail banking Officer
Customer service representative
Chief Teller
Personal banker
Universal teller/outsource cash officer
Liability Sale Officer
Sorter
Liability Sale Officer Outsource cash officer are contract base and others all members
are permanent.
There are following customer using product and services of united bank limited:
Karobar loan helpful for small and medium enterprises .they grow up their business to
take loan from bank. Peoples can take loan against pledge your property.
When you want increasing your saving for future united bank give you facility of
sahulat loan. You can take loan against your deposits account and government
securities.
United bank give you facility of cash on your investment and also savings which you
save in bank. It’s also called UBL mutual fund.
United bank give facility of rice husking loan to sole proprietorship and partnership
business to purchase fresh crop.
United bank limited provide to small and medium enterprises. Provide loan to
purchase the fresh crop of raw cotton.
United bank limited introduce new loan facility for youth to startup new business and
entrepreneurs.
7: Deposit products:
8: Retail product
10: UB online:
Through UB online you can access your account information easily. Can edit can maintain
your account information. You can access UB online from everywhere in the world. Make an
ID enter your password and get access to your account.
Agricultural loan
Small loans
1.10. Competitors:
United bank limited is a financial institution so facing high competition from other
banks. Main competitors are following:
Head office
Zonel officer
Hub branches
Branches
Chairman
Deputy chairman
Board of director
Executive committee
Managing director
Vice president
Branch manager
Chief Teller
Personal banker
Sorter
1.14. Departments:
Deposit department
Human resource department
Cash department
Remittance department
Account opening department
credit department
sales department
Clearance department
Operation department
Current account
Transactional account
Banking accounts
UBL transaction
Job analysis
Job description
Job specification
Recruitment
Managing director
Vice president
Every branch of bank have own bank account in which they manage all cash
tranasaction and other cash activivites.at the end of the period bank able to estimate
assets revenues liabilties and expences.this all transaction send to finance department
for maintain the record.finance department send to state bank of pakistan and state
bank of pakistan publish in business newspapr on weekly consolidated statement of
banks.The main function of finance department is maintain liquidity of bank by
arranging the funds.finance department is responsible for make physical investment
on behalf of bank.
The person who manages the financial resoures of the bank called financial
manager.duties of financial manager are as follows:
Unclaimed deposit
Size wise deposit
Debit to deposit accounts
Classification of deposit accounts
2. Internship programme:
2.1. Introduction of branch (1604):
I have done my internship in united bank limited branch pahrianwali (1604).it situated
in tehsil phalia district M.B.Din. All staff of UBL was much cooperated and help me
in every matter which I’m not understand.in this branch total 9 members work one tea
boy and 2 guards.
2.2. Internee work:
Weston union
Cashier cheque
Remittance inward
Remittance outward
Cash over the counter
1st week:
2nd week:
4th week:
5th week:
6th week:
09/08/2016 Thursday _
2.2.2.
Western union:
Western union use for sending money one country to another country. Digits of
account number not specify. Specific process to receive the payments.
United bank provide facility to their customer Wiz debit card.this card use for online
shoping.wiz card have different types according age and needs of customer.
Teen age
Ladies
travelers
Account opening:
I’m also learn how to create account. Following procedure follow for creating
account:
3. Critical analysis:
3.1. Ratio analysis:
United bank limited have 1.163 asset to cover 1 liability in year 2013.
United bank have 1.175 asset to cover up 1 liability in 2014
United bank limited have 1.147 asset to cover up 1 liability in 2015.
As a standard current ratio has 2:1 standard ratio answer so united bank is
significantly less than standard value.
3.1.2. Working capital:
Current asset-current liability
Interpretation:
Working capital ratio shows how much asset to recover your liability. United bank limited
have meaningful asset to cover up liability.
Interpretation:
Day’s sales in receivable ratio shows that in how much days you can recover your
sales money.
Interpretation:
Inventory turnover in days:
No. of days in a year x average inventory
Cost of gods sold
2015 2014 2013
Interpretation:
Price to earnings ratio:
Market price per share
Diluted earnings per share
2015 2014 2013
Interpretation:
Price t earnings ratios measures investor respond to owing a company stock and also
the cost of issuing the stock market ratio are concerned will the return and value of
investment.
Interpretation:
The dividend payout ratio highlight the situation of dividend paid to the shareholder
against the organization income, however dividend payout ratio also tells about the
financial positioning and profit standing of an organization. higher the dividend
payout then higher the goodwill of an organization.
Dividend yield:
Annual dividend
Price per share
Interpretation:
Dividend yield ratio is a indication of financial position of an organization. This ratio
shows that how much a company payout it dividend relative to its share price.
United bank always try to fulfill their customer needs. United bank try to introduce new
function in bank. Try to compete with other bank through innovations. United bank plans to
expand the market to make innovation in distribution network. United bank management try
to manual system branches in online branching for convenience of customer. United bank
management also want to increase in ATM system.
4. SWOT analysis:
To identify company’s internal strengths and weakness and external opportunities and threats.
4.1. Strengths:
4.2. Weaknesses:
No stander of branches
Services of united bank not good as compared to other banks
Not know how to use new technology
Unit bank has minimum new technology
Not all branches are computerized
United bank not provide efficient services to customer
United bank not use long term strong strategies
Offered minimum profit on profit and loss account
Communication gap among the staff
People getting job with illegal way
Workforce of united bank is not diverse
In united bank employees are experienced but not properly deal with customer
that effected the image of bank
United bank have no trainee center for employee
4.3. Opportunities:
4.4. Threats:
Recommendations:
On the basis of SWOT analysis I recommend the united bank limited
5. Conclusion:
Internship is very useful for commerce student. They learn many knowledgeable
things. I have done my internship in united bank limited branch 1604 pahrianwali. All
staff members are very cooperative and helpful. I’m work in remittance department
and few other task learn. United bank is strongest bank of Pakistan. They provide
many facility to their customer.
Experience at united bank are very useful for me. Opportunity to learn new things
apart from regular course.