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-versus-
Defendant.
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3. Q: Ms. Witness, how long have you been working as a purser for ALIS
WESTERN AIRLINES?
A: I have been working as a purser for almost 5 years now.
4. Q: Ms. Witness, can you tell this Honorable Court your duties and
responsibilities as a purser of ALIS WESTERN AIRLINES?
9. Q: And why was she asked to vacate her seat in the first class?
A: Because the person to whom the seat was actually reserved arrived
already.
10. Q: Ms. Witness, are you saying that the seat in the first class did not
belong to the plaintiff – complainant?
A: Yes, Ma’am.
12. Q: Now Ms. Witness, can you recall the words and phrases that the
plaintiff uttered during the time that she was shouting at the flight
attendant?
A: Yes. She was cursing in a loud voice, uttering the words and phrases
“bitch”, “asshole” and “fuck you”. She also said that she would sue the
airline for forcing her to transfer from her first class seat to an economy class
seat. She did it in a loud and threatening voice.
16. Q: Ms. Witness, you mentioned that the complainant was very unruly,
am I correct?
A: Yes, Ma’am.
17. Q: Now, Ms. Witness, do you have any protocol with regard to unruly
passengers?
A: Yes, Ma’am.
18. Q: Can you please tell this Honorable Court what that protocol is?
A: First, only one flight attendant must approach such passenger. Second,
the said flight attendant must ask them in a calm voice what the problem is.
Third, after hearing what the problem is, the flight attendant must assist
such passenger and try his or her very best to try to solve the problem.
Fourth, if the flight attendant is unable to solve the problem, he or she must
give an alternative solution. Fifth, if the flight attendant determines that
there is no more possible solution, then he or she must tell such passenger
the truth. Sixth, if such passenger continues to be unruly and talking and
reasoning will not work anymore, the flight attendant must apply the
protocol of the Civil Aviation in relation to unruly passengers as a last
recourse or advise the passenger to bring up the matter before the chief flight
attendant/purser.
19. Q: Ms. Witness, can you enlighten us on the protocol of the Civil
Aviation in relation to unruly passengers?
A: The protocol gives airlines the authority to offload a passenger for
“unruly behavior” provided such action is threatening to the crew
members and the other passengers. The protocol also states that such
passenger shall be liable to pay a fine and/or for imprisonment in such
cases.
A: Plaintiff complainant then after being pacified and all brought the
situation before me and demanded to take action on the incident that
happened.
22.Q: Is there anything else that happened?
A: Yes. After she demanded that I take action for the incident that
occurred, I told her to wait for the response of a representative of ALIS
WESTERN AIRLINES as I could not contact them at the moment and
that I will get back to her if got a response. However I was not able to
get a response from a representative.
A: Yes. I learned that she filed various demand letters for her to be
compensated for what she suffered during the flight.
24.Q: Now Ms. Witness, did you execute any judicial affidavit for Civil
Case No. 18-12345?
Answer: Yes.
Your Honor, we pray that the Judicial Affidavit of the Purser Ms. Jenny
Jetsetter be marked as “Exhibit 3”
26.Q: Above the name of the affiant Ms. Jenny Jetsetter, there appears to
be a signature. Whose signature is this?
A: That is my signature.
Your Honor, we pray that the signature above the affiant’s name Jenny
Jetsetter be marked as “Exhibit 3-1”
Doc. No.
Page No.
Book No.
Series of 2018.
Atty. Edzel Santos
NOTARY PUBLIC
Rizal St. Makati City
Roll No. 12356
IBP No. 107892, December 31, 2018
PTR No. 54721236, December 31, 2018
MCLE No. A-9826543
LAWYER’S ATTESTATION CLAUSE
Doc. No.
Page No.
Book No.
Series of 2018.
Atty. Edzel Santos
NOTARY PUBLIC
Rizal St. Makati City
Roll No. 12356
IBP No. 107892, December 31, 2018
PTR No. 54721236, December 31, 2018
MCLE No. A-9826543