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Uv express statement of the problem

This study is focused on the operation management practices adapted by utility vehicle express service
in Tabaco city, along with its impact to its financial performance. Specifically, this study will seek to
answer the following questions:

1. What is the profile of the UV express service franchisee as to:

a. Type of business
b. Capitalization
c. Years of operations
d. Current number of public utility can units in possession
2. What are the operations management practices adapted by the UV express service along:
a. Level of compliance with the government’s regulations
b. Accounting for revenues and expenditures
3. What are the effects of the operation management practices employed by the UV express
service on its financial performance?

Conceptual framework

Every business as a proprietary venture needs to have a system for management, from the smallest kind
of business up to the largest. They need their own management concept to perform their smoothly and
accomplish their goals and objectives that it has set forth.

As to our study, the respondent focus on the operations management practices with regards to the
compliance to the government agencies which are the LTO and LTFRB and the accounting for revenues
and expenditures adapted by a franchisee of UV express service in Tabaco as well as its impact to
financial performance

Chapter 2

Review of related literature

This chapter presents relevant studies and literatures in connection to the transportation industry as
well as the public utilities as to the transportation industry. It also tacles the public utility bus together
with the operational management practices and bus management styles.

Transportation undustry

Nearly every company, business, government and consumer in the world is, to some degree,dependent
on the transportation undustry. As such, the shipping of supplies, products and consumer goods is
essential to the domestic and international economic system.

The transportation industry can be broken down into 3 major groups of companies: shipping, passenger
transport, and equipment manufactures. In some cases, particularly within shipping and passenger
transport, companies provide services in multiple areas of the industry. Shipping compaies are
responsible for the transportation of supplies and products to businesses, gobernments and individual
consumers and operate on a global basis. The passenger transport segment provides people with the
means to get anywhere on the planet, whether it is by air, sea or land. Finally, the manufacturing
segment produces the trucks, planes, ships and railcars along with all the technology that allow
transportation to exist in its current form. Theses manufactures are just essential to the transportataion
of materials and people as are the companies that transport them.

The first form of transporation was shanks pony ( human foot!). However people eventually learned to
use animals for transport. Donkeys and horses were probably domesticated between 4000 and 3000 BC.
Camels were domesticated slightly laterr between 3000 and 2000 BC.

During 3500 BC, the fixed wheel on carts were invented which were the first wheeled vehicles in the
history of transportation. In 1962, Blaise pascal invented the first public bus (horse-drawn), regular
route,schedule, fare system. In 1973, Nicolas joseph cugnot invented the self propelled road vehicle and
in 1970, modern vehicles were invented. In 1801, Richard Trevithick which are design for roads, and in
1867, Sylvester Howard Roper invented a 2 cylinder, steam powered velocipede. This can be considered
the first motorcycle. And in 1885, Karl Friedrich Benz build the world’s first practical automobile
powered by an internal combustion engine. In 1908 he was responsible for transforming the automobile
from an invention of unknown utility into an innovation that profoundly shaped the 20th century and
continues to affect our lives today.

Publicc Utilities

A public utility is a business that furnishes an everyday necessity to the public at large. Public utilities
provide water, electricity, natural gas, telephone services and other essentials. Utilitis may be publicly or
privately owned, but most are operated as private businesses. Public utility vehicles play a vital role in
todays economy. With this, many vehicles are now registered as a public utlity vehicles to cover the
need for transportation and also to earn a living. In order to meet the need for transportation there are
different mode of public transportation that can be used to travel to their own destination. These
different modes of transportation have been improved for safety and convenience purposes for
commuting public. In the PH, the following are some public utility vehicles which are used for
transportation specifically for land transportation or road transportation.


Bus service

- Fare
- Routes

Total quality management


Hiring of personnel


Repair and maintenance ( definitions.opeartion, soltions)

The study of rades and ajero (2013) entitled pas 16 and 36: The extent of its application In selected
jeepney operatiors in legazpi and daraga”, Focused on the level of compliance system as to the extent of
application of the selected ( related studies (thesis)) minimum of 5 studies