Sales SMA Products 2-En-123910 - Web

Sales of SMA products – Success with SMA
Be a solar expert
Disclaimer
The information contained in this presentation is subject to amendment, revision and updating. Certain statements contained in this
presentation mayy be statements of future expectations
p p and other forward-looking g statements that are based on the management’s
g current
views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ materially
from those in such statements as a result of, among others, factors, changing business or other market conditions and the prospects for growth
anticipated by the management of the Company. These and other factors could adversely affect the outcome and financial effects of the
plans and events described herein. The Company does not undertake any obligation to update or revise any forward-looking statements,
whether as a result of new information,
information future events or otherwise.
otherwise You should not place undue reliance on forward-looking
forward looking statements which
speak only as of the date of this presentation.
All information contained herein has been carefully prepared. Nevertheless, we do not guarantee its accuracy or completeness and nothing
herein shall be construed to be a representation of such guarantee.
The information contained in this presentation is subject to amendment, revision and updating. Certain statements contained in this
presentation may be statements of future expectations and other forward-looking statements that are based on the management’s current
views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ materially
from those in such statements as a result of, among others, factors, changing business or other market conditions and the prospects for growth
anticipated by the management of the Company.
Company These and other factors could adversely affect the outcome and financial effects of the
plans and events described herein. The Company does not undertake any obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise. You should not place undue reliance on forward-looking statements which
speak only as of the date of this presentation.
This presentation is for information purposes only and may not be further distributed or passed on to any party which is not the addressee of
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amended.
SMA Solar Technology AG

1. Company Story | 2. Residential | 3. SMA Smart Energy | 4. Off-Grid | 5. Large Scale PV | 6. Service
The SMA Solar Academy
> Transfer of knowledge

> Well-matched
comprehensive
seminar program
> Small, medium and large
scale PV plants
SMA Solar Technology AG Sales-2-DE-en_WW-123910 3

Organizational Matters
> Escape routes

> Meeting point in case of a fire alarm
> Toilets
>> Smoking area
Solar Academy contact data
> Please mute your cell phones or switch them off
> Phone: +49 (0)561-9522-4884
> Badges
> E-Mail: Solaracademy@SMA.de
> Canteen
> Download areas:

> http://www.SMA.de/handout

Seminar Contents
Day 1 Day 2
> SMA – Company Story > Off-Grid
> On-Grid - Residential Market Segment > Sunny Island
> PV-Basics
PV B i > Product
P d PPortfolio
f li
> SMA Inverter > Windy Boy
> Portfolio > Large
g Scale PV-plants
p
> Features > Decentralized
> Monitoring products > Centralized
> SMA Smart Energy Solution > Product Portfolio
> Sunny Home Manager > Monitoring Concepts
> Sunny Home Manager & Backup > Introduction Sunny Pro Club
> Backup > SMA Service Concept

SMA Systems for every application

Residential market – Intelligent Energy Management
On-grid R d
Residential
l
< 2 kW
Residential
2 kW to 30 kW
Off-grid Commercial
30 kW to 500 kW
Backup
p Industrial
To > 1 MW

Transition from Subsidies (FIT, Net Metering etc.) to Competitiveness

(increased self consumption)

Energy management is the current topic in the solar industry
Fundamental concept Application
> PV is generated near to the point of

consumption at the time of the day with the
hi h energy need
highest d
> Solar energy feeds into the low voltage grid
> A growing number of installations require
the management of decentralized power
plants for grid stability
> Less investment in high voltage lines and
distribution grid infrastructure due to higher
self-consumption
> Technologies
h l i iin grid
id and
d energy management are the
h kkey to the
h energy transition
ii

The inverter is the center of an intelligent energy management system

– today –
1 Sunny Boy converts direct current into
alternating current and provides reactive
power to stabilize the grid
2 Sunny Home Manager controls
consumers and Sunny Backup system
6 3 Sunny Backup system provides for
temporary storage and offers a grid-
quality power supply with protection
1
against outages
4 Bluetooth® radio-controlled socket
with measuring function provides for
2 the activation of appliances via the
S
Sunny Home
H Manager
M
4 5 Bi-directional battery charger
3 6 SMA Sunny Portal for energy forecast,

remote monitoring
i i and d home
h energy
5 management
> With SMA products,

d t th the solar
l power can b
be consumed
d di
directly
tl iin th
the place
l where
h it iis
produced
Optimizing Self-consumption within the Home
> Adjusting usage patterns

> House management
> Intelligent control of household
appliances based on generation and
consumption of power
> SMA multi-function
f relay
> Sunny Home Manager
> Using local storage systems
> Sunny Backup
> Combinations of local storage systems
and intelligent control units
> Sunny Backup and Sunny Home
Manager
SMA Multi-function Relay
Provided as standard in
> Sunny Boy 3000/4000/5000TL-20/21
> STP 5000/6000/7000/8000/9000TL-20
> STP10000/12000/15000/17000TL 10
STP10000/12000/15000/17000TL-10
> Optionally available in:
> Sunnyy Boyy 2000/2500/3000HF-30,
/ / , STP 15/20000
/ /
TL-HE/EE
> Range of usage
> Fault indicator relay
> Temperature-based connection of an external fan
> Switch between communication devices
> If a specific
ifi power is
i exceeded,
d d switch
i h as ffollows
ll
> To a universally used signal
> With a minimum switch-on time to connect loads
 Simple solution for automatically increasing self-consumption
Sunny Home Manager – System configuration

Sunny Home Manager
> Intelligent energy management in the household

> Increasing self-consumption
> Comprehensive load management
> Weather forecast for predicting the amo nt
amount
of solar power generation
> Consideration of variable electricity tariffs
> Adjusting power consumption in the
household and to the energy supply in the
power distribution g
p grid
> Plant monitoring via Sunny Portal
> Sophisticated plant monitoring with
communication monitoring and d inverter
comparison
> Direct communication with intelligent domestic
appliances (Miele SG)
Sunny Home Manager – Optimization of Self-consumption
> Display of the current self-consumption

status
> Recommended action for 24 hours in
advance takingg into consideration PV
generation forecast and electricity tariffs
> Straightforward overview for customers
who
h can adjust
dj t th
theiri b
behavior
h i accordingly
di l
> Recommended actions result in increased
yield due to increased self-consumption
 Self-consumption rate can be increased by

up to 15 percent by adjusting consumption

Sunny Home Manager – Transparency of Your Own consumption Pattern
> Straightforward overview on generation,

share of self-consumption, total consumption
in the household
> Quick overview on the yyield usingg figures
g
> Quick interface (live mode) for direct
feedback when switching loads on and off
 The transparency allows you to adapt the

consumption profile and helps saving energy
costs*
*Reduce energy costs by approximately 10 percent points by analyzing your own consumption behavior (according to various studies)

Sunny Home Manager – Load Status and Analysis
> Rapid and simple commissioning of the radio-

controlled sockets via Bluetooth®
> Straightforward configuration in Sunny Portal
using
g a few parameters
p for supporting
pp g various
device types
> Transparency of the consumption behavior up
t th
to the d
device
i llevell b
by measuring
i power
consumption
> Automated, intelligent load control taking into
consideration the current consumption and
generation situation, PV generation forecasts
and electricity tariffs
 Increase in self-consumption through automatic

l d managementt
load

Sunny Home Manager – Plant Monitoring in the Sunny Portal
> Sophisticated plant monitoring with

communication monitoring and inverter
comparison
> Display of the self-consumption
self consumption information and
recommended actions
> Configuration of the Home Manager and
radio-controlled sockets
> Access to current energy information, also
while on the go
g
> Comfortable operation via PC and smartphone
 Easy to use plant monitoring ensures yields

Sunny Home Manager – Technical Information
> Inverter communication: SMA Bluetooth® Wireless Technology

> Sunny Portal communication: 10/100 Mbit Ethernet
> Max. number of devices: 16 Bluetooth® participants of which there is a max. of
12 iinverters
t
> Meter interfaces: 3 S0 inputs and 3 D0 inputs
> Load control: p to 10 radio-controlled sockets vvia Bluetooth®
Up
> Power supply: External plug-in power supply (100 V – 240 V AC; 50/60 Hz)
> Ambient temperature: -25°C …+60°C
> Configuration: Using Sunny Portal
> Accessories: SMA radio-controlled sockets with Bluetooth®
Sunny Portal
Sunny Backup

Increase in Self-consumption

Backup Systems for increasing Self-consumption
PV array Loads
Sunny Backup
Purchased electricity meter
Grid operator
Inverter PV generation meter Grid feed-in meter
Battery
> Increase in self-consumption by approximately 25 percent thanks to Sunny Backup

> Grid-parallel operation
operation, "emergency
emergency power system"
system function remains intact

Increased Self-consumption thanks to intermediate Storage
Battery charge with PV energy Battery discharge
> By using energy storage batteries, the PV energy generated during the day can be used in the evening
and at night
> Additional increase in self-consumption
self consumption irrespective of it being stored for subsequent use
> Self-consumption is shown in green + yellow
Backup market
On-grid R d
Residential
l
< 2 kW
Residential
2 kW to 30 kW
Off-grid Commercial
30 kW to 500 kW
Backup
p Industrial
To > 1 MW

Backup Systems as an Emergency Power Supply System
> We are becoming increasingly dependent

on electric current: heating, communications,
ventilation, control systems ...
> Many households now already have their

own PV plant. The PV plant deactivates in
th eventt off a power outage!
the t !
> The Sunny Backup System takes over

automatically the grid-replacement supply
with the integrated PV plant!

Backup Systems as an Emergency Power Supply System
> Use of the PV plant in the event of a power outage

> At night, the loads are fed from the battery
> There is no reduction in
efficienc
the PV efficiency

Principle of a PV Backup System
PV feed-in meter
Grid outage AS-Box
Consumption meter

Backup Systems for increasing Self-consumption
Sunny Backup System:

Sunny Backup
AS-Box
Sunnyy Remote Control
Battery Fuses
Accessory from SMA:

Meter Box for Sunny Backup
Metering sensor
Additional Accessory:
Consumption meter
PV feed-in meter
Battery

The inverter is the center of an intelligent energy management system

– tomorrow –
1 Sunny Boy SMART ENERGY converts
direct current into alternating current and
provides reactive power to stabilize the
grid; consists a battery and includes the
functionality of a Sunny Backup system
2 Sunny Home Manager controls
56 consumers and Sunny Boy SMART
ENERGY
1
3 Bluetooth® radio
radio-controlled
controlled socket
with measuring function provides for
2 1 the activation of appliances via the
2 Sunny Home Manager
4 Bl
Bluetoothh® radio-controlled
di ll d
4 consumers
6 3
5 SMA Sunny Portal for energy forecast,
3 remote monitoring and home energy
management
4 5 6 Bi-directional battery charger
> With SMA products,

d t th the solar
l power can b
be consumed
d di
directly
tl iin th
the place
l where
h it iis
produced
Off-Grid market
On-grid R d
Residential
l
< 2 kW
Residential
2 kW to 30 kW
Off-grid Commercial
30 kW to 500 kW
Backup
p Industrial
To > 1 MW

Off-Grid
Off Grid Solution
Sunny Island

DC Coupling
> Connection of PV array and load via a DC power bus

Example 1: DC water pump (without battery)
DC power bus
PV array Load
Example 2: Solar home system (with battery)
Battery
Charge
controller
DC power bus DC power bus
PV array Load
AC Coupling
> Connection of sources and loads via an AC bus

Example 1: PV inverter feeds an AC power bus (typical for utility connected systems)
PV array
PV inverter
i t
AC power bus
Source Load

AC Coupling
> Connection of PV array and load via an AC power bus

Example 2: SMA off-grid systems (micro grid/mini grid)
Battery PV array
Battery inverter PV inverter
AC power bus
Load

Battery Inverter Sunny Island, the Manager of the Off-Grid System

Sunny Island Family

Product Portfolio
6 12 36
SI 4248 SI 5048
SI 2012 SI 2224 SI 3324 SI 4248-US SI 4548-US SI 6048-US SI 5048-US MC-Box-6 MC-Box-12 MC-Box-36
3,6 3,8 5,0 7,0 8,4 8,4 8,4 50 100 300 kW
1min. Max. AC-Output at 25 ºC
2,7 2,9 4,2 5,4 5,3 7,0 6,5 39 78 234 kW
30min. AC-Output at 25 ºC
2,0 2,2 3,3 4,2 4,5 5,75 5,0 30 60 180 kW
Nominal AC
AC-Output
Output at 25 ºC
C

Application Examples
Straight Off-Grid System PV arrayy
PV inverter
Battery inverter
Load
Battery
> Sunny Island forms and controls the stand-alone grid (battery, generator and load management)
> PV array and PV inverter supply the stand-alone grid (AC-coupled) with electricity
> Battery stores electricity
> Self-sufficiency
S lf ffi i period
i dddepends
d on b
battery
tt capacity
it

Off-Grid System and Combustion Generator PV arrayy
PV inverter
Battery inverter
Combustion generator
Load
Battery
> Wh
When the
th b
battery
tt iis empty,
t ththe combustion
b ti generator
t supplies
li ththe lloads
d and
d charges
h th
the b
battery
tt ((grid-
id
forming)
Off-Grid System and Public Grid PV arrayy
PV inverter
Battery inverter
Public grid
Load
Battery
> When
Wh the
th b
battery
tt iis empty,
t ththe public
bli grid
id supplies
li ththe lloads
d and
d charges
h th
the b
battery.
tt

Schematic of a three phase Off-Grid System
*)

New: SUNNY ISLAND 6.0H/8.0H
Simple
> OptiUse: fast installation and commissioning, simplified operation
> OptiBat: charge status display keeps you informed at all times
Durable
> IP54: optimum protection against dust and moisture
> OptiCool: greater temperature range
> OptiPower: secure operation in any situation
Flexible
> For systems
y from 3 to 300 kW
> Precise design
> Supports multicluster technology

New: SUNNY ISLAND 6.0H/8.0H
AC output
SUNNY ISLAND 6.0H SUNNY ISLAND 8.0H
(l d/
(load/stand-alone)
d l )
Rated grid voltage / AC 230 V / 202 V – 253 230 V / 202 V – 253
voltage range V V
Rated frequency /
50 Hz / 45 Hz ... 65 50 Hz / 45 Hz ... 65
frequency range
Hz Hz
(adjustable)
Rated power (at Unom,
fnom / 25 °C / cos φ = 4600 W 6000 W
1)
AC power at 25 °C for 6000 W / 6800 W / 8000 W / 9100 W /
30 min / 5 min / 3 sec 11000 W 11000 W
Rated current / max.
20 A / 120 A 26 A / 120 A
output current (peak)
Total harmonic factor

Output voltage
l / power < 4 % / -1 ... +1 < 4 % / -1 ... +1
factor with rated power

Turning wind into grid compliant electricity

Turning wind into grid compliant electricity
Wind

Application and Installation
Indirect grid feed-in/Net metering
Consumer
Windy Boy Public

M t
Meter grid

Direct grid feed-in
Consumer Meter
Öffentliches
Public
Netz
grid
Windy Boy

Stand-alone power supply systems (Default: OFF-Grid settings!)
Windy Boy Sunny Island Sunny Boy
Consumer

Function of Windy Boy Protection Box
Sunny Island grid with small wind turbine

> Components 6 kW Turbine, WB 6000A, WBP-Box 600
> Grid voltage Sunny Island
> Wind conditions strong wind/low consumption, reduced power
Windy Boy Protection Box
Recitfier
Gl
Gleichrichter
i h i ht 1 kW
Overvoltage
Überspannungs-
schutz
protection
5 kW

Use of Windy Boy Protection Box
Connection of 1 x WBP-Box 1-phase
Eigenverbrauch
self consumption
Lastwiderstand
Load resistor
Windgenerator
Wind turbine system Windy Boy Protection Box Windy Boy Öffentliches
Public gridNetz
Small
S a W WES
S up to
o 7 kW
W

Use of Windy Boy Protection Box
Connection of 1 x WBP-Box 3-phase
self consumption
Load resistor
Wind turbine system Windy Boy Protection Box Windy Boy Public grid
Small
S a W WES
S up to
o 7 kW
W

Commercial & Industrial market – Large Scale PV-plants

Commercial & Industrial market – Large Scale PV-plants
On-grid R d
Residential
l
< 2 kW
Residential
2 kW to 30 kW
Off-grid Commercial
30 kW to 500 kW
Backup
p Industrial
To > 1 MW

Installed projects with SMA technology worldwide

The inverter is the most important component in large scale PV plants
> Sunny Tripower Family

Cost reduction and leading edge of technology of decentralized solutions thanks to:
> Optiflex , Opticool, Optitrac
> String
S failure
f l d detection, electronic
l string ffuse
> Integrated grid management functions
> Sunny Central CP XT Family
Cost reduction and leading edge of technology of centralized solutions thanks to:
> Intelligent Power-Management functions, Optiprotect, Opticool
> Integrated Monitoring functions (SC-COM)
Sunny Tripower Power electronic Sunny Central CP XT

Large scale PV plants with Sunny Tripower
> Decentralized inverter configuration

> Whole PV-Generator consists of subsystem blocks
> Highly flexible, every block may have the same configuration of modules and inverters
> Easy service concept: Device exchange onsite
> Easy to expand a plant
STP 20000 HE STP 20000 HE STP 17000-10 STP 17000-10
. . . .
L1
. . . .
L2
. . . .
L3
N . . . .
PE . . . .

Example for large scale PV plants with Sunny Tripower

Sunny Tripower
Transformer
1 , MVA
1,25 MV
0,4 kV 20 kV Router WAN
Sunny Portal
2 Remote SCADA
Switch Local
Sensor Box SCADA
Switch Grid supplier
xx Ethernet
Grid stability management
RS 485
Sunny WebBox PV-Plant control Target (P, Q, cos φ, ...)
release, emergency stop
Sunny Tripower Switch feedback(P, Q, cos φ, ...)
Transformer
1 1,25
, MVA
MV Digital-
g and Analogue-Values
g
P, U, Q, cos φ In future potentially Remote-
0,4 kV 20 kV protocols
Ethernet
Measuring
transducer
2
20 kV U,
U I 20 kV
Sensor Box
Switch
Switch
xx
Grid- and p
plant p
protection
RS 485
Sunny WebBox
Ethernet
Large scale PV plants with Sunny Tripower

Large scale PV-plants with Sunny Central

> Centralized inverter configuration
> DC-coupling of PV panels
> Low effort for AC wiring
> Medium voltage transformer is necessary

Large scale PV-plants with Sunny Central
Projects in Europe
> 53 MW - Lieberose (84x SC 630HE-11)
> 40 MW - Waldpolenz (80x SC 500HE-10)
> 20 MW - Mengkofen (32x SC 630HE-11)
Projects in North America
> 12 MW - Jacksonville, FL (20x SC 630HE-11)
> 60 MW - Sarnia,, CAN ((120x SC 500HE-US))
> 60 MW - Sarnia, CAN (120x SC 500HE-US)

Product range Sunny Central inverters
100 200 300 400 500 600 700 800 1000 1250 1800
Max. AC Output (kVA)
500HE-11 630HE 11
630HE-11 800HE-20
400HE 11
400HE-11 500HE-20 630, 720, 760HE-20
Without
Transformer
500 CP 630, 720, 760 CP 800, 850, 900 CPXT
500MV 630MV 800MV 1000MV 1250MV

MV-Stations
TCS500 TCS630 TCS800 TCS900 TCS1000 TCS1250 TCS1600 TCS1800
UL
UL-certified
tifi d
central inverter
250U 500U
500HE-US

Product Portfolio for US market
1000 1250 1600
Max. AC Power (kVA)

SMA Power
Skid solution
Platform
with 600V DC
with two
(with UL)
SC 500 HE-US
Skid solution SMA Power

Platform
with
ith 1000V DC
with two Sunny
(with UL) Central CP-US
Skid solution
sol tion SMA Power
Platform
with 1000V DC
with two Sunny
(without UL) Central CP
Customized solutions
...
Simple Installation & Transportation due to Outdoor Enclosure
30 tons 1.9 tons
Including MV transformer Additionally necessary:

MV transformer station

SUNNY CENTRAL CPXT:

A new class of performance, for nearly everywhere
SUNNY CENTRAL 500CPXT, 630CPXT, 720CPXT,

760CPXT, 800CPXT, 850CPXT and 900CPXT
> Highest performance by an efficiency > 98 %
> Flexibility in system planning:
> 1,000 V DCmax (1,100 V DCmax optional)
> Compliance with Medium Voltage Directive (BDEW)
> Reduction of system costs:
> Outdoor enclosure (IP 54), therefore large compact
station are not necessary any longer
> String monitoring integrated in inverters
> Reduced cabling
> Simple
p handling g and transport
p
> Performance classes: 500 kW, 630 kW, 720 kW, 760
kW, 800 kW, 850 kW and 900 kW
Reduction of the overall system costs with highest yield security and operating safety
Product Portfolio Sunny Central Outdoor (CP)
Sunnyy Central – AC Output

p Range
g (kVA)
500 630 …..800 1000 … 1800
inverter without
transformer
MV application
from 500 kVA
with 1 inverter
up to 1800 kVA
1800 kVA
MV application
with 2 inverters

SUNNY CENTRAL Outdoor
Reduced system costs
> Direct deployment in the field due to

outdoor enclosure with IP 54
> Easy transport & handling in the field
> Easy
E installation
i t ll ti d due tto a separate
t
connection area
> No special equipment for unloading in the field

(cranes & trucks)
> Less effort for construction roads and infrastructure

on site

Communication – possible topology
COM-B/C
in control center / grid operation
1 2 3 4 n
SMA Service
1 2 3 4 n
x. 2000 m
max
Topology star
SMA Recommendation: n<=6
Copper (100m max. length between 2 participants)

Fiber optics multimode
(2km max. length between 2 participants)

SMA OPC Server

Task Customer benefit
Customers who wants a customized display and SMA OPC Server enables simple and reliable
control of their SMA PV plant or to integrate their PV data exchange between products and
plant into their existing plant control center applications supplied by different companies
Easy integration of SMA devices in joint control
systems
t e.g. power plant
l t control
t l center
t or b building
ildi
Demand management systems
International communication standard, The SMA OPC Server works with all development
knowledge of SMA-specific communication and visualisation systems which have an
protocol not necessary integrated
d OPC ClClient
Support for a wide range of standard client Knowledge of the SMA-specific communication
visualisations protocol is not necessary
Developing of customer-specific visualisation and
Solution control systems by third parties possible
SMA-OPC server for MS Windows® based

server systems
Interface and compatibility

WebBox: RPC over Ethernet, TCP/IP
OPC Client: Ethernet, TCP/IP

Centralised SMA OPC Server
OPC Client
WebBox 1
Switch Router Internet

OPC-Server
WebBox 2
SunnyPortal
WebBox n

Fuel Saver: PV beats Diesel-based Energy Generation Systems
Facts Market volume

> Huge market potential of approx. 40 GW Diesel Big Diesel
gensets and 33 GW gas turbines every year gensets Small Diesel
b
because off growing energy d
demandd gensets
> Installed base of serveral hundreds of GW of

Diesel gensets worldwide
Sum
(e.g. 125 GW only in the US)
3 GW - 5 GW
> Today Diesel energy is already more expensive
((and g
growing)
g) than PV energy
gy ((sunbelt countries))
Midsize
Diesel gensets
E bl tto b
Enables be more iindependent
d d t ffrom price
i volatility
l tilit off ffossilil ffuels
l

Sunny PRO Club – the SMA Partner Program for Solar Professionals
> Focus: Marketing and Sales support

> Sales channels remain unaffected
Acquisition of new Marketing Support Direct information and

Customers personal exchange
S
Sunny PRO Club
Cl b – The
Th PPartner ffor S
Solar
l PProfessionals
f i l
SMA Bonus Program – quite simple!
Installing
g Registration Redeeming
> Collecting bonus points is > Simple way to register via > RRedeeming
d points for
f
possible for all solar inverters Sunny Dots App and rewards is currently only
which an installer installs after Smartphone possible for companies
his registra-ion
g at the Bonus located in EU countries,
> Alternative way to register Australia, New Zealand
Program via online form at
> Central inverters and and the South Pacific.
www.SMA-Bonus.com
exchange devices are not
> Get 10 bonus points for
included
included.
every kW solar
l power

SMA Service

SMA Service: Global Experience - Local Experts
During the entire service life of your plant, we offer

you an excellent, customized service support through
our worldwide service organization.

SMA Service
Our aspiration: Partnership through confidence
> Fairness and honesty
> Excellent quality
> Innovation
> Flexibility & continuous improvement
> Ecologic responsibility

SMA is the clear service leader in the solar industry1)
Service Performance
> 90% accessibility of hotline
within 1.5 minutes
> 73% are exchanged on the
same day
 With more than 20 GW installed capacity

p y SMA has economies of scale to offer excellent
Service at an affordable price.
1) Global SMA Service Survey 2011
SMA Service – SMA Service for Power Plant Solutions

SMA Service – SMA Service for Power Plant Solutions
Five-year warranty on all inverters
Serviceline Field Service Spare Parts Guarantee

Expert advice over the phone Support straight from the source - Fast supply of required spare parts
worldwide
> Ensuring availability of spare parts
> Assistance during the installation and > Commissioning of SMA inverters
commissioning of your PV plants (charged) > In case of failures, provision and delivery
> Preventive Maintainance of the required spare parts
(charged)
> Advising
v g on technical matters ((including
g hardware// including
g shipping
pp g costs in*))
concerning SMA inverters or > Repair

(during the period of warranty inclusive of travel and > Full one-year warranty on all spare parts
communication products accomodation expenses for SMA technicions in*)
whether or not the original warranty is still
valid
> Assistance in monitoring of your PV
plant
Warranty extensions to 10, 15 and 20 years possible

SMA Service – Sunny Central Service concept
Custom fit – Security thanks to modular design principle
> Modular, individually combinable, flexible
> Long-term, adjustable period
> Higher availability (standard with 98%)
> Amount of self-responsibility vs. SMA support can be selected individually
NEW!
NEW!*
* Available for Germany from June 2012

MAINTENANCE
The basis for the highest operational safety
INCLUDED SERVICES YOUR BENEFITS

> Inspection and testing of components for > Preventing plant downtime by operating
fouling
g and signs
g of wear yyour system
y in the ideal wayy
> Cleaning the device, including the filter and > Increasing inverter reliability
ventilation equipment > Security of knowing that your PV plant is
> Checking
Ch ki thath various
i parts andd power serviced
d at the
h proper maintenance intervals
l
connections in the inverter are functioning > Discounts when combining diagnostics +
properly repairs
> Exchanging consumables
> A detailed maintenance report

SPARE PARTS GUARANTEE
Original parts also in the future

> Accepting your report of a failure and > Fast and guaranteed supply of the required
providing
p g telephone
p support
pp spare
p p
parts
> Stocking a sufficient number of spare parts > Long-term availability of the right spare parts
throughout the entire term of the contract > Prices remain stable over the entire service
> In
I case off ffailures,
il provision
i i and
d delivery
d li off l f off your PV plant
life l
the required spare parts*
> Shipping from SMA Service usually within
one business day
* Includes shipping costs within the countries; see the map

DIAGNOSTICS + REPAIR
Competent support on site

> First level support and second level support from > Competent support in case of failures
SMA
> Accepting your failure report and providing > In-depth diagnostic options
telephone support
> Repairs carried out entirely by the
> Accessing your plant via remote connection,
evaluating the data collected and diagnosing the manufacturer
failure
> Repairing the plant by exchanging the defective
parts on site (parts not included)
> A service technician will generally arrive on site
within two working days of the report being
received during business hours*
> Preparing a service report for every repair job
*Includes travel and accommodation expenses for SMA technicians within the countries concerned; see the map
INVERTER AVAILABILITY
Yield reliability even in the case of failures

> Compensation paid for downtime losses > High plant availability
due to a shortfall in the > Guaranteed yield for system operation
specified uptime
> Reliable long-term yields
> Preferred status when planning service
jobs
> Calculation of the annual availability of
every inverter in your system
> Annual generation of an availability
report

REMOTE SERVICE*
Remote monitoring for maximum security

> Permanent inverter monitoring in real time > Faultless operation of the plant is secured
> Fast contact in failure cases via e-mail
e mail & > Fast trouble-shooting
trouble shooting as we obtain
phone unfiltered data
> Priority support if service is required > Downtime is kept low  yield security
> Monthly report about possible service > Measurable cost and time savings
issues
* from June 2012, initially available in Germany only

SMA Service – SMA Service for Medium Power Solutions

Global presence: Supporting you locally is our business
Internationalization strategy
> When launching an SMA subsidiary: not only
Sales but primarily Service hub
Yield security through technical expertise

> 42 service hubs in Germany
> 43 service hubs in17 additional countries
(effective March 2012)
Additional service hubs are currently established

> Southafrica
> Chile

On-Site Service – Support Straight from Source
Thanks to our 42 service hubs in Germany we are

able to guarantee our customers a widespread
availability and prompt support.
Upon customer's request, we offer:

> to replace SMA inverters
> to support the customer in commissioning
> to inspect PV plants
> to inspect SMA communication products

Service Line – Telephone support with expert advice

> Advice in case of technical questions on all SMA
products
> Support in installing and commissioning PV plants
> O
Our SMA S Service
i Line
Li employees
l in
i Germany
G are
at your disposal from Monday to Friday between
7.00 a.m. and 7.00 p.m. and on Saturdays
b
between 8
8.00
00 a.m. and
d22.00
00 p.m d
during
i the
h
summer months.*
Sunny Boy, Sunny TriPower

Sunny Mini Central +49 561 9522-1499
Communication devices +49 561 9522-2499
Sunny Island +49 561 9522-399
Sunny Central +49 561 9522-299

*during the winter months, you can call our SMA Service Line
SMS Callback +49 176 888 222 44 Mondays to Fridays from 8.00 a.m. to 6.00 p.m. and Saturdays
from 08.00 a.m. to 2.00 p.m.
Replacement Service – Device Replacement for fast Availability
> Maximum availibility of replacement inverters

observing highest quality standards
> Minimized downtimes
> If a call or an online request is received until

5.00 p.m., the replacement inverter is generally
shipped the same day (< 40 kg).
> The customer will receive a comparable state-of-

the-art device, including all updates and
modifications.
difi i

Replacement Service – Device Replacement for fast Availability (II)
> If a device is replaced within the warranty

period, the remaining warranty period
carries over to the replacement device.
> In any event,

event we provide a full one
one-year
year
warranty on all replacement devices
whether or not the original warranty is still
valid.
lid
 Possibility
P ibili to order
d by
b fax,
f Service
S i Line,
Li
Internet at www.SMA.de/Service

Extended warranty – Safety throughout the whole Plant Lifespan
> Would you like to take advantage of this device

replacement service, the support of our service
technicians as well as of the Serviceline, even after
the factory warranty has expired?
> Extension of the manufacturer's warranty to 10,

15, 20 or 25 years is possible
> You can opt for this extended warranty within the
first five years.
 For complete information, visit our Online Service

Center at www.SMA.de/Service.

SMA Service – SMA Service for Medium Power Solutions
Five-year warranty on all inverters
Serviceline Field Service Replacement Service

Expert advise over telephone Support straight from the source - Device replacement to limit downtime
worldwide
> Support for installations and > If the order is accepted until 5 p.m., the
commissionings of PV plants At the request of our customers we
exchange inverter is generally shipped
support:
the same day
> Technical consultancy regarding our
> Commissionings
inverters and communication products (charged)
> The customer receives a comparable
state-of-the-art device that includes all
> Check of PV plants updates and retrofits
(charged)
> If the inverter is exchanged within the

> Check of SMA communication
warranty period, the remaining period is
products
(charged)
transferred to the replacement device
> Exchange
g of SMA inverters > Full one-year warranty on all replacement
(shipping of exchange device within EU, Swizerland, devices whether or not the original
Australia, China, Korea, Croatia, New Zealand, Norway
warranty is still valid
and USA is free of charge; travel / accomodation
expenses of SMA technician included)
Warranty extensions to 10, 15 and 20 years possible

SMA Online Service Center

With the new service portal, the Online Service Center, you
can workk even faster
f and
d more effectively.
ff l
From giving you a structured overview of your plants and
devices to enabling you to order a replacement device in
j a few
just f clicks,
li k the
h portall manages your plants
l and
d
inverters, providing optimal support whenever service work
is necessary. Since we already have the relevant details, we
can work together to provide quick assistance to the plant
operator. And with our troubleshooting system, we pass
SMA expertise directly on to you. This keeps you up-to-date
at all times – with full access to everything
y g youy need.
www.SMA.de/Service

Your advantages at a glance
FAST UP-TO-DATE
UP TO DATE EXCLUSIVE
Speed and expertise are With the Online Service Center, Optimize your collaboration
essential when it comes to you can look after your customers with us and build your
service work. You can respond in the best possible way. You are expertise
even more quickly to your always up-to-date:
customers: > Overview of your customer > Get expert help with the
> Ordering replacement data and SMA orders trouble-shooting
g system
y
devices is easy, keeping > Details and status of your > FAQ & Support
downtime as short as possible inquiry
> Indicate your preferred
> Even faster response to your > Shipping
pp g notification for the appointment time for the
contact requests, since we SMA replacement device service call
can assign your information enables you to perfectly
> Pro-active information for
immediately plan your service
professional consulting
assignments
services for customers, for
example when the warranty
period expires

Online Service Center – Functionalities – 1
PLANT OVERVIEW
All customer data at a glance: Localize the PV plants that you

maintain and assign suitable devices. You can even add your
own documents and notes to the structured overview.
DEVICE REPLACEMENT
Ordering a replacement device is fast and easy when needed.

Would you like an SMA service technician to perform the
replacement? Just select your desired appointment time
time.

TICKET TRACKING
You can track the status of your inquiry with ticket tracking,
ensuring that you always have an overview of your orders.
EXTENDED WARRANTY
You can extend the warranty on your devices here with just a
few clicks to 10, 15, 20, or 25 years.
Another bonus: You see exactly when the warranty will expire
and you can act accordingly.

CONTACT
Do you have a question or need technical information? No

problem: You can get in contact with us from anywhere in the
world through our Online Service Center.
FAQ & SUPPORT
Are you not sure what a blink code or display message means?
You can use our trouble-shooting system to find out more.
We also provide tips and tricks for your daily work
along with answers to frequently asked questions.

SMA Remote Service – Always on the safe Side
> With the SMA Remote Service*, SMA assumes complete inverter monitoring, which provides solar
power professionals with key advantages. They save time and proactively offer their customers
optimum service.
> As soon as our system
y reports
p an irregularity,
g y, we get
g in touch with the contact person
p of your
y choice.
This also allows us to work together in providing an even faster response for service calls, since the
relevant data is already analyzed.
> IIn summary, downtimes
d ti are reduced
d d andd a service
i callll iis generally
ll no llonger necessary tto provide
id
initial diagnostics, since SMA has already remotely analyzed the disturbance and offers specifi c
recommended solutions.
• Please note that this service is currently only available in Germany and requires a Sunny WebBox with a permanent Internet connection and a fixed public IP
address.

SMA Remote Service – Advantages

Yield stability Professional support
> Ensuring smooth PV plant operation > Proactive approach increases
> Early error detection customer satisfaction
> Faster response times > Fast solutions provide plant
operators with added security since
> Saving time data is already available
> Complete inverter monitoring by SMA

> Fewer service calls for initial diagnostics Transparency
> More effective service calls, > Regular reporting on remote events

SMA Remote Service – Two options
SMA REMOTE SERVICE ACTIVE SMA REMOTE SERVICE COMFORT

SERVICE
Monthly reporting
Telephone call with recommended solutions
Proactive error pattern analysis
Notification by e-mail Notification by e-mail
Service procedure is created Service procedure is created
Inverter monitoring Inverter monitoring
OPTION

SMA Remote Service – Always on the safe Side – 1
SMA REMOTE SERVICE ACTIVE

SMA quickly informs solar power professionals about a possible disturbance. This provides the plant
operator with immediate and effective assistance for service calls.
Services:
> Complete inverter monitoring practically in real-time
> Fault notifi cation within just a few minutes by e-mail
> Error messages are transferred along with the ticket number during a service procedure
Yo r advantages:
Your ad antages:
> Cost-effective option
> Faster response option for solar power professionals during a service call
> Perfect incorporation into your service portfolio
> Solar power professionals provide your customers with proactive support

SMA Remote Service – Always on the safe Side – 2
SMA REMOTE SERVICE COMFORT

If a service call is required, SMA calls the contact person and presents immediate professional recommended solutions.
As a result, the PV plant is secured as quickly as possible.
Services:
Scope of the Active Remote Services, plus:
> Proactive analysis of the error pattern by SMA Service Line experts
> Development
p of a recommended solution
> Telephone contact within four hours
> Monthly reporting on events
Your advantages:
> Preferential treatment during service calls
> Professional fault diagnostics and recommended solutions
> Transparency through reporting
> Direct contact with SMA Service Line experts

SMA is the most reliable and experienced partner for you
Complete Product Portfolio
Clear Technology Leader Ship SMA, your partner
Global Presence with Sales and

Service
One--of
One of--a-kind Flexibility

Allways up to date with the Sunny Newsletter
go.sma.de/news
g /
Let‘s be realistic
and try the impossible!
SMA Solar Technology AG

Sales SMA Products 2-En-123910 - Web

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Sales of SMA products – Success with SMA

SMA Solar Technology AG

The SMA Solar Academy

> Transfer of knowledge

SMA Solar Technology AG Sales-2-DE-en_WW-123910 3

> Escape routes

> Download areas:

SMA Solar Technology AG Sales-2-DE-en_WW-123910 4

SMA Solar Technology AG Sales-2-DE-en_WW-123910 5

SMA Systems for every application

SMA Solar Technology AG Sales-2-DE-en_WW-123910 6

Residential market – Intelligent Energy Management

SMA Solar Technology AG Sales-2-DE-en_WW-123910 7

Transition from Subsidies (FIT, Net Metering etc.) to Competitiveness

SMA Solar Technology AG Sales-2-DE-en_WW-123910 8

Energy management is the current topic in the solar industry

Fundamental concept Application

> PV is generated near to the point of

SMA Solar Technology AG Sales-2-DE-en_WW-123910 9

The inverter is the center of an intelligent energy management system

3 6 SMA Sunny Portal for energy forecast,

> With SMA products,

Optimizing Self-consumption within the Home

> Adjusting usage patterns

SMA Multi-function Relay

Sunny Home Manager – System configuration

SMA Solar Technology AG Sales-2-DE-en_WW-123910 13

Sunny Home Manager

> Intelligent energy management in the household

Sunny Home Manager – Optimization of Self-consumption

> Display of the current self-consumption

 Self-consumption rate can be increased by

SMA Solar Technology AG Sales-2-DE-en_WW-123910 15

Sunny Home Manager – Transparency of Your Own consumption Pattern

> Straightforward overview on generation,

 The transparency allows you to adapt the

SMA Solar Technology AG Sales-2-DE-en_WW-123910 16

Sunny Home Manager – Load Status and Analysis

> Rapid and simple commissioning of the radio-

 Increase in self-consumption through automatic

SMA Solar Technology AG Sales-2-DE-en_WW-123910 17

Sunny Home Manager – Plant Monitoring in the Sunny Portal

> Sophisticated plant monitoring with

 Easy to use plant monitoring ensures yields

SMA Solar Technology AG Sales-2-DE-en_WW-123910 18

Sunny Home Manager – Technical Information

> Inverter communication: SMA Bluetooth® Wireless Technology

SMA Solar Technology AG Sales-2-DE-en_WW-123910 19

SMA Solar Technology AG Sales-2-DE-en_WW-123910 20

Backup Systems for increasing Self-consumption

> Increase in self-consumption by approximately 25 percent thanks to Sunny Backup

SMA Solar Technology AG Sales-2-DE-en_WW-123910 21

Increased Self-consumption thanks to intermediate Storage

Battery charge with PV energy Battery discharge

SMA Solar Technology AG Sales-2-DE-en_WW-123910 23

Backup Systems as an Emergency Power Supply System

> We are becoming increasingly dependent

> Many households now already have their

> The Sunny Backup System takes over

SMA Solar Technology AG Sales-2-DE-en_WW-123910 24

Backup Systems as an Emergency Power Supply System

> Use of the PV plant in the event of a power outage

SMA Solar Technology AG Sales-2-DE-en_WW-123910 25