Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Rummler, PhD
Professional •National president of the International Society for Performance Improvement (ISPI)
•Member, Board of Directors of the American Society of Training and Development (ASTD)
•Member, Editorial Board of Training Magazine
Affiliations
•1962: Co-founded Center for Programmed Learning for Business with George Odiorne
•1969: Co-founded Praxis Corporation with Tom Gilbert
Founder •1981: Founded consulting firm
•1987: Firm became Rummler-Brache Group
•2000: Founded Performance Design Lab
•1998: Training and Development: A Guide for Professionals with George S. Odiorne
Author •1990: Co-authored Improving Performance, How to Manage the White Space on the Organization Chart with Alan P.
Brache
•2004: Serious Performance Consulting - According to Rummler
Awards •1996: The Enterprise Reengineering Excellence Award from Enterprise Reengineering Magazine
•1999: The Distinguished Contribution Award for Workplace Learning and Performance from ASTD
•1999: The Life Time Achievement Award from the Organization Behavior Management Network
•2000: Presidential Citation for Intellectual Leadership from ISPI
Rummler believed it
was all about
improving
performance
Manage–the
Performance Keywhite spaces
Issue for Business
Global Competitive
pressures
• Product/Service Quality &
Reliability
• Higher customer
expectations
• Fiscal efficiency
• Productivity
Process Level
Organizational
Level
Process
Process Level Process Goals Process Design
Management
Job/Performer Job
Job Goals Job Design
Level Management
Performance
Needs
14-Step Performance Improvement Process
Phase 1:
Performance
Improvement
Process
Phase 2:
Phase 5: Process
Organizational
Management
Improvement
3. Define the
Phase 4: Job
organization’s
Improvement
system
Phase 1: Performance Improvement Planning Process
• Project definition
Create worksheet
Documentation • Project plan
" A process is the series of
planned actions in the value chain
that convert a given input into a
desired result.”
Phase 2: Organizational Improvement
3. Define the organization’s • How does the process fit the organization’s big
picture?
system
• How does work flow from inputs to outputs?
•Relationship map
•Organizational analysis and improvement worksheet
Create Documentation •With actions
•With process(es)
Manage
Manage the White
white Space
spaces
CEO
Assistant
VP VP VP
• Create Maps
7. Define the process • Identify what is, and what should be
9. Specify improvement
actions at the process level
• Process map(s)
• Process improvement and analysis worksheet
Create Documentation • With actions
• With job(s).
"Training and development is a
solution in search of a problem”
Phase 4: Job Improvement
Phase 5: Process Management
• Job models(s)
• Job analysis
Create Documentation • Performance system design worksheet
• Action planning worksheets
Rummler was an engineer.
Engineers like diagrams.
Developing Performance Logic
Performance Skills and Individual
Task support Consequences Feedback
specifications knowledge capacity
Is that info
Can task be done w/o • Relevant
Do performers know Do performers find them • Timely Do performers know why
interference from other
about them? meaningful? • Accurate performance is desired?
tasks? • Specific
• Understandable
Clark, D. (2008, November 2). Big Dog, Little Dog: Geary Rummler, Workflow, Harley-Davidson, & Education. Big Dog, Little
Dog. Retrieved December 8, 2009, from http://bdld.blogspot.com/2008/11/geary-rummler-workflow-harley-
davidson.html.
Ferguson, D. (2008, November 25). Dave’s Whiteboard » Blog Archive » Rummler and Brache: Improving Performance. Dave's
Whiteboard. Retrieved December 8, 2009, from http://www.daveswhiteboard.com/archives/976.
Geary Rummler Long View - Dec - ASTD. (2007 11). ASTD. Retrieved December 8, 2009, from
http://www.astd.org/ASTD/Templates/td_inside_section.aspx?NRMODE=Published&NRNODEGUID={D2EC229
6-4EF0-4ACD-AE4D-
465C55BF3DE5}&NRORIGINALURL=/TD/Archives/2008/Dec/0812_Rummler+Long+View.htm&NRCACHEHINT=
NoModifyGuest.
Mallady. (n.d.). Riding the Wave on Flickr - Photo Sharing! Flickr. Retrieved December 8, 2009, from
http://www.flickr.com/photos/mallady/3195255961.
Professional Portfolio Dr. Geary Rummler. (n.d.). ISSSP International Societu of Six Sigma Professionals. Retrieved December 8,
2009, from http://www.isssp.com/index.asp?page=professional_profile&show=100033791.
Rummler, R. (2008, November 8). Geary Rummler - Management Consultant - Geary Central. Geary CEntral. Retrieved
December 8, 2009, from http://www.geary.com/Geary_Rummler_-_Management_Consultant.
The PACTWiki - Rummler Quote. (n.d.). The PACT Wiki. Retrieved December 8, 2009, from
http://thepactwiki.wikispaces.com/Rummler+Quote.
Wallace, G. (2008, October 30). The Pursuing Performance Blog: A Day of Great Sadness - Dr. Geary A. Rummler Has Passed
Away. Pursuing Performance Blog. Retrieved December 8, 2009, from
http://pursuingperformanceblog.blogspot.com/2008/10/yesterday-was-day-of-great-sadness-dr.html.