Oracle Fusion Cloud Modules

Oracle Fusion Cloud Modules ....................................................................................................................... 1

Financials:.................................................................................................................................................. 2
HCM .......................................................................................................................................................... 2
Logistics ..................................................................................................................................................... 3
Order Management .................................................................................................................................. 5
Planning and Budgeting ............................................................................................................................ 6
Procurement ............................................................................................................................................. 6
Product Life Cycle Management ............................................................................................................... 7
Product Master Data Management .......................................................................................................... 7
Project Financial Management ................................................................................................................. 8
Project Management ................................................................................................................................ 9
Public Sector Cloud ................................................................................................................................... 9
Channel Revenue Management.............................................................................................................. 10
Sales ........................................................................................................................................................ 10
Services ................................................................................................................................................... 13

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Financials:
Oracle Financial Services Cloud
The Oracle Financial Services Cloud is a community cloud offering dedicated to our customers in
financial institutions including banks, insurance and investment companies and securities institutions
among other regulated institutions in the financial industry. This unique offering provides our financial
services customers with the assurance that their move to the cloud is secure, compliant and risk
adverse. The Oracle Financial Services Cloud supports the unique Financial Services requirements to
manage their Human Capital Management, Financial Services Management and Customer Relationship
Management in the cloud.

Financials Cloud Service

Oracle Financials Cloud Service is a complete and integrated financial management solution with
automated financial processing, effective management control, and real-time visibility to financial
results. A modern user experience and contemporary, information-rich features provide everything you
need to make better decisions, meet financial compliance and improve your bottom line.

Expenses
Oracle Expenses is a complete solution for expense management that gives employees the easy data
entry options they want and financial managers the detailed spend information and policy-driven
control they need. The online and spreadsheet entry options, automated entry from trip details, along
with mobile entry and approvals reduce administrative headaches while still capturing essential data for
effective cost management. Oracle Expenses, a seamless and comprehensive business solution that
helps you manage the second largest controllable category of enterprise spend, is part of Oracle
Financials.

Revenue Management
Oracle Revenue Management Cloud Service allows organizations to manage revenue compliance
activities, automate revenue re-allocations for multiple element arrangements based on fair market
value (VSOE, TPE or ESP), as well as configure and automate revenue scheduling for complex revenue
recognition guidelines.

Budgetary Control and Encumbrance Accounting

Oracle Budgetary Control and Encumbrance Accounting is a complete and integrated solution with
advanced budget preparation, proactive control and monitoring of budget consumption, and robust
inquiry and reporting. It enables public sector, higher education, and commercial organizations to define
and manage budgets and spending with better visibility into commitments, obligations, and
expenditures and comply with legal reporting requirements.

HCM
Oracle Transactional Business Intelligence for HCM Cloud
HR Analysts and managers often spend countless hours getting the right information to perform their
daily tasks. This results in frustration, lost productivity, and suboptimal decisions. Oracle Transactional

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Business Intelligence (OTBI) delivers a flexible and easy-to-use analysis tool that helps you to gain real-
time insight into transactional data, understand data pattern and to be alerted of key events and data
anomalies. With robust ad-hoc reporting, role-based dashboards, data visualization and self-service
information delivery, Oracle Transactional Business Intelligence (OTBI) puts reporting in the hands of
business users.

OTBI Enterprise for Human Capital Management Cloud Service

Oracle Transactional Business Intelligence Enterprise for Human Capital Management Cloud Service™
provides human resource executives, their peers, and support staff with the cross-source, historical,
predictive, and comparative analytics in the Oracle Cloud to strategically manage their company’s
employee population to ensure their company’s competitiveness in the marketplace today and
tomorrow.

Inventory and Cost Management

Oracle Fusion Inventory Management offers a complete materials management solution that enables
companies to successfully manage the flow of goods: inbound, within the warehouse and outbound.
Oracle Fusion Cost Management allows cost professionals to capture, track, and analyze costs
associated with inventory items as they move through the supply chain.

Logistics
Oracle Transportation Management
Oracle Transportation Management (OTM), a global transportation and logistics operations system,
allows companies to minimize cost, optimize service levels, support sustainability initiatives, and create
flexible business process automation within their transportation and logistics networks. Specifically
designed to support the needs of both shippers and Logistics Service Providers (LSPs), OTM's unique
single-platform design creates an information bridge across functional silos, geographic regions,
languages, currencies, and business units.

Oracle Transportation Operational Planning

Oracle Transportation Operational Planning optimizes all transportation moves, including inbound,
outbound, and inter-facility, from simple point-to-point to complex multi-modal, multi-leg, and cross-
dock operations. Oracle Transportation Operational Planning applies your specific business rules and
logic in conjunction with powerful algorithms and optimization engines to determine the right course of
action for all orders and shipments based on cost, service level, and asset availability.

Oracle Transportation Sourcing

Transportation professionals know from experience that executing a bid with service providers can be
tedious and time consuming. More importantly, when the bid is managed incorrectly, the process can
produce negative results that impact both cost and service. Oracle Transportation Sourcing allows you
to optimize your procurement process by providing a single application that integrates bid-to-plan-to-
payment needs. Integrated with Oracle Transportation Management, Oracle Transportation Sourcing

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offers a streamlined and flexible solution for soliciting and analyzing logistics service provider rates and
capacity. It enables and enhances the steps required to complete a bid that include: generating lanes
and related demand, collection and analysis of quotes, awarding, and creation of operational rates.

Oracle Transportation Cooperative Routing

Designed to address the growing need to more effectively manage all owned, leased, and contracted
transportation capacity in your logistics network, Oracle Transportation Cooperative Routing enables
companies to strategically examine the use of carrier and fleet resources. It does this by identifying
historical shipping patterns and determining optimal asset versus carrier allocation, while bringing
visibility to potential continuous move opportunities. The strategic plan that Transportation Cooperative
Routing creates is then considered within Oracle Transportation Management's operational plan,
helping to ensure that carrier and fleet resources are deployed properly and the benefits of the strategic
plan are realized.

Oracle Freight Payment, Billing and Claims

Oracle’s Freight Payment, Billing and Claims allows Logistics Service Providers (LSP’s) and Shippers to
simultaneously manage the customer service and profitability dimensions of their logistics orders.
Freight payment, billing and claims management allows shippers to audit and pay freight bills for their
shipments by uncoupling the operational (buy side) nature of shipping orders from the commercial
process (sell side). It calculates and manages the profitability for every customer shipment and is
flexibility allows for change as both customer requirements and the business change.

Oracle Logistics Inventory Visibility

Oracle Logistics Inventory Visibility provides a single source to view and manage all your inventory
positions within Oracle Transportation Management. It creates a more efficient flow of information
across your entire logistics network, allowing you to react to changes that can lead to improved supply
chain performance, lower costs, and increased sales. Oracle Logistics Inventory Visibility provides
visibility to both on-hand and in-transit inventory at the SKU level, at any location in your supply chain,
including inventory managed on your behalf by suppliers and third parties. Enjoy certainty in your supply
chain based upon accurate and timely inventory data.

Oracle Transportation Intelligence

Effective decision making is vital to the success of any logistics organization. Oracle Transportation
Intelligence, Oracle's transportation-focused business intelligence solution, promotes better supply
chain decisions by providing greater insight into both internal operations and trading partner
performance. Oracle Transportation Intelligence provides you with the information needed to
understand what's happening in your supply chain, so you can make corrections and achieve your
organizational goals.

Oracle Global Trade Management

Oracle Global Trade Management (GTM) Cloud Service is a unique global compliance solution that
allows companies of all sizes and in all geographies to centrally manage their global trade operations.
And, since it was developed as an integrated component of Oracle’s logistics suite, GTM enables

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companies to optimize, automate, and monitor cross-border transactions in ways that were not before
available from best-of-breed software providers.

Oracle Customs Management

Importing and exporting goods in support of ever changing global supply chains creates complex
challenges for customs teams, especially with each region’s unique customs processes and procedures.
Oracle Customs Management Cloud Service enables companies to manage global customs filings and
communicate easily and accurately with authorities and trading partners on all of their cross-border
transactions.

Oracle Trade Compliance

Companies with global sourcing, manufacturing, sales and distribution operations face the challenge of
moving goods between many different countries—each with different rules, regulations and trade
controls. Oracle Trade Compliance Cloud Service enables companies to manage security, legal,
regulatory, and corporate compliance on all of their cross-border transactions.

Oracle Global Trade Intelligence

Effective decision-making is vital to the success of any compliance organization. Oracle Global Trade
Intelligence Cloud Service, Oracle’s customs & compliance focused business intelligence solution,
promotes better supply chain decisions by providing greater insight into both internal operations and
trading partner performance. Oracle Global Trade Intelligence provides you with the information
needed to understand what’s happening in your business so you can achieve your organizational goals.

Global Trade Content @ Oracle

Importing and exporting goods in support of ever changing global supply chains creates complex
challenges for customs and compliance teams, especially with an ever-changing regulatory landscape.
Global trade content from Oracle partners provides companies with the peace of mind knowing that
they have access to up-to-date content from around the globe.

Order Management
Oracle Configurator Cloud - Pre-release
In today’s business environment, customers are demanding products that are tailored to their unique
specifications. Successful companies must provide customized versions of products with shortened lead
times. The Oracle Configurator Cloud is a powerful guided selling and configuration product that enables
flexible modeling of configurable, multi-option and customizable products and services.

Infographic: Oracle SCM Cloud, Order-to-Cash

With order channels multiplying, supply chains growing more complex, and customer expectations
increasing, fulfilling orders consistently and efficiently—while meeting customer demands—is harder
than ever. Using modern technology and applications, it’s time to re-imagine your order-to-cash
process.

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Oracle Order Management
Oracle Order Management Cloud Service is an application that enables organizations to accurately and
efficiently manage customer orders across the quote-to-cash process. It is pre-integrated with Oracle
CPQ Cloud Service (Configure, Price and Quote), Inventory Cloud Service and Financials Cloud Service to
provide seamless order processing for standard items, configured items and recurring services.

Oracle Global Order Promising

Global Order Promising Cloud Service works with Order Management Cloud Service to match order
demand with available inventory, inbound shipments, purchase orders, and requisitions. As orders
arrive, it selects the best fulfillment location based upon current and future availability, the expected
delivery date, preferred delivery method, transit times, and other factors.

Planning and Budgeting

Oracle Planning and Budgeting Cloud Service
Oracle Planning and Budgeting Cloud Service is a flexible planning application based on Oracle Hyperion
Planning that supports enterprise wide planning, budgeting, and forecasting in a cloud-based
deployment model.

Procurement
Procurement
Oracle Procurement is a modular suite of procurement applications designed to work as a complete
procurement solution or as modular extensions to your existing procurement applications portfolio.

Sourcing
Leverage negotiation best practices, drive strategic savings initiatives and achieve bottom-line results
with Oracle Sourcing. An integral part of Oracle Procurement, Oracle Sourcing provides the next
generation application for smarter negotiation.

Procurement Contracts
Gain complete visibility into agreements, shorten cycle-times, and manage compliance with Oracle
Procurement Contracts. A key part of Oracle’s Procurement and Enterprise Contract Management
solutions, Oracle Procurement Contracts is the next generation application for superior contract
management.

Self Service Procurement

An integral part of Oracle’s Procurement suite, Oracle Self Service Procurement provides a user-friendly
approach to managing employee requests goods and services. Oracle Self Service Procurement provides
the best capabilities of an e-commerce web site with the tools to control spend. This increases the level
of satisfaction for your employees, reduces your support cost, and ensures the highest level of
compliance.

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Purchasing
Streamline purchasing processes, protect business interests, and adapt to changing business needs with
Oracle Purchasing. An integral part of Oracle Procurement, Oracle Purchasing provides the next
generation application for smarter procurement automation.

Supplier Qualification Management

Oracle Supplier Qualification Management Cloud Service is a comprehensive qualification management
system designed to improve supplier compliance, data accuracy, and visibility.

Supplier Portal
An integral part of Oracle Procurement, Oracle Supplier Portal improves the way you interact and
collaborate with suppliers. This dynamic, secure solution provides superior supplier and performance
management.

Budgetary Control and Encumbrance Accounting Datasheet

Oracle Budgetary Control and Encumbrance Accounting is a complete and integrated solution with
advanced budget preparation, proactive control and monitoring of budget consumption, and robust
inquiry and reporting. It enables public sector, higher education, and commercial organizations to define
and manage budgets and spending with better visibility into commitments, obligations, and
expenditures and comply with legal reporting requirements.

Product Life Cycle Management

Infographic: Oracle PLM Cloud
Check out this infographic to see why its time to re-imagine product development processes. See how
Oracle PLM Cloud can help transform your product value chain to innovate, develop and commercialize
profitable products fast!

Innovation Management Executive Brief

Executive Brief: Translate ideas into a winning portfolio of innovations. See how Oracle Innovation
Management Cloud can help you increase your return on innovation with a systematic approach to
capture, select, and invest in the right ideas.

Product Master Data Management

Oracle Product Hub Cloud Service
Oracle Product Hub Cloud Service allows organizations to take control of their product master data
across their entire portfolio of applications, both Oracle and non-Oracle. It consolidates product
information from heterogeneous systems, stores it in a centrally managed repository, enriches it with
structured and unstructured data, and then shares it across systems and parties. The result is reduced
maintenance, improved accuracy and faster new system and product introductions.

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Oracle Product Hub Portal Cloud Service
Oracle Product Hub Portal is a next generation application for your trading partners to onboard product
and catalog data. This self service, easy to use application brings a holistic approach to data
consolidation improving collaboration and reducing communication barriers with your trading partners.

Project Financial Management

Oracle Project Portfolio Management Cloud
Oracle Project Portfolio Management Cloud is a complete and integrated solution which dramatically
improves the way project-driven organizations work, enabling efficient and effective project
management while ensuring smarter business decisions based on a single source of project truth.

Oracle Project Costing Cloud Service

Oracle Project Costing Cloud Service is a comprehensive solution delivering highly automated and
streamlined project costing processes.

Oracle Project Billing Cloud Service and Oracle Project Contracts Cloud Service
Oracle Project Billing Cloud Service and Oracle Project Contracts Cloud Service deliver a highly flexible
approach to project contract-based billing, segregating the planning and execution of project work with
a comprehensive, integrated solution providing full control over contract terms, rates and limits
including when and how to recognize revenue and generate invoices.

Oracle Project Control Cloud Service

Oracle Project Control takes a user-oriented approach to the critical activity of managing the financial
and budgeting aspects of projects, leveraging the strengths of an intuitive interface to provide simplified
planning and budgeting for superior financial control.

Oracle Grants Management Cloud Service

Receiving grant and contract funding in today’s environment requires those that receive funds to have
absolute control and visibility into how the funds are used to support their sponsored projects and
programs. Whether you are an institution of higher education, a government agency, or a non-profit
organization, the proper management of your grants is essential to ensuring the continuation of this
important revenue stream.

Oracle Project Performance Reporting Cloud Service

Oracle Project Performance Reporting Cloud Service delivers a revolutionary approach to help project-
driven organizations keep pace and keep score through extraordinary project performance insight. It
allows project stakeholders to receive answers to critical business questions and take action in real time,
utilizing a multidimensional model at the heart of the solution to deliver the right information at the
right time.

Budgetary Control and Encumbrance Accounting Datasheet

Oracle Budgetary Control and Encumbrance Accounting is a complete and integrated solution with
advanced budget preparation, proactive control and monitoring of budget consumption, and robust
inquiry and reporting. It enables public sector, higher education, and commercial organizations to define

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and manage budgets and spending with better visibility into commitments, obligations, and
expenditures and comply with legal reporting requirements.

Project Management
Oracle Project Portfolio Management Cloud
Oracle Project Portfolio Management Cloud is a complete and integrated solution which dramatically
improves the way project-driven organizations work, enabling efficient and effective project
management while ensuring smarter business decisions based on a single source of project truth.

Oracle Project Management Cloud Service

Oracle Project Management Cloud Service extends planning and scheduling to the “occasional” project
manager; to those who manage projects infrequently and not as their primary role. No longer is
planning a specialized skill, only performed by experienced personnel, as more and more people are
given projects to manage. Not all planning and scheduling solutions have kept up with this evolution.
Oracle Fusion Project Management has been designed from the ground up to address the needs of all
project managers, regardless of their level of experience, and can be adopted by all organizations for
any type of project work.

Oracle Task Management Cloud Service

Oracle Task Management Cloud Service lets organizations manage all work and related interactions in a
consolidated place. Team members, challenged by the quantity of tasks they own, no longer have to
track administrative and project work in different places since all tasks are managed and progressed in a
single view.

Oracle Project Resource Management Cloud Service

With Oracle Project Resource Management Cloud Service organizations can optimize the allocation and
utilization of their most precious resource: their people. Innovative and intuitive tools let resource
managers and project managers ensure that the best-fit resource is identified and placed on each and
every project assignment, to the benefit of the organization, the project resource, and the end
customer, whether it be for internal or external billable projects.

Public Sector Cloud

Oracle Service Cloud Security Overview
Oracle understands that the confidentiality, integrity, and availability of your information are vital to
your business operations. That’s where Oracle Service Cloud excels. You must have trust and confidence
in your service provider, and Oracle takes this commitment seriously. Security is embedded in Oracle’s
“DNA”- within the product, the development cycle, and Cloud Operations practices – to ensure your
information remains your information.

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Channel Revenue Management
Revenue Management
Oracle Fusion Revenue Management is a centralized, automated revenue management solution that
allows you to accurately recognize revenue from contracts with customers as soon as it is appropriate at
a point in time, or over time, and separately from the billing process. Oracle Fusion Revenue
Management, a seamless and comprehensive business solution that enhances consistency and
compliance in a highly regulated and complex area, is part of Oracle Fusion Financials.

Sales
Sales Cloud Customer Data Management
Clean, consistent customer data is vital to a sales organization. Oracle Sales Cloud Customer Data
Management helps organizations consolidate account and contact data from multiple sources,
standardize addresses, resolve duplicate record issues, and ensure a best version customer profile that
sales reps and sales managers can trust. Oracle Sales Cloud’s exceptional data quality management
capabilities help companies drive increased revenue, improve operational efficiency and provide
uniform customer data throughout the customer lifecycle.

Social Network
Oracle Social Network is a secure private network that provides a broad range of social tools designed to
capture and preserve information flowing between people, enterprise applications, and business
processes. Oracle Social Network provides contextual, real-time communication within and across
enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate
quickly and efficiently, while leveraging the organization’s collective expertise to make informed
decisions and drive business forward.

Sales Catalog
Sales Catalog enables organizations to create products, group products into a multi-tiered hierarchy, and
maintain price lists and product promotions. Used when selecting products for a deal or opportunity,
the hierarchical product group is the foundation for the graphical sales catalog.

Sales Cloud on Smartphones and Tablets

Oracle Sales Cloud provides easy-to-use smartphone apps that allow field sales reps to complete
common tasks in less than a minute using just one hand and one finger. These intuitive apps help to
increase productivity, generate higher sales and enable efficient user adoption. Sales executives and
managers can use smartphones or tablet devices to gain insight into team performance, pipeline and
opportunity progress with easy-to-use, interactive dashboards.

Sales Cloud Core Sales Force Automation

Oracle Sales Cloud offers an array of capabilities built to meet the essential needs of sales reps and sales
managers. Easy-to-use productivity tools such as sales coach, opportunity assessment, call reports and a
centralized team calendar keep sales reps on track with the information and guidance they need to close

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more deals. Oracle Sales Cloud increases sales teams’ effectiveness and encourages critical
communication about each in-flight opportunity.

Oracle Mobilytics
Oracle Mobilytics provides sales executives with unprecedented, mobile business intelligence on sales
opportunities, pipelines, forecasts, and sales team performance. Interactive visualizations designed
specifically for the iPad enable sales leaders to gain greater insight into large amounts of data and make
better decisions to drive revenue growth, align strategy, and improve sales performance.

Oracle Voice
Oracle Voice is a fun, Siri-like virtual assistant that makes it easy to interact with Oracle Sales Cloud on a
smartphone simply by talking, tapping or typing. Having a fast, friendly and fun way to view and capture
sales data boosts sales productivity and provides improved visibility across the company.

Sales Cloud Analytics

Oracle Sales Cloud Analytics provides real-time executive dashboards, guided recommendations,
prebuilt reports, and the power to build interactive, mobile dashboards that sales reps and sales
managers can access anytime, anywhere. With relevant and actionable insights, sales teams can close
more deals in less time.

Sales Cloud Sales Predictor

Sales Predictor enables organizations to improve sales performance and maximize the likelihood that a
customer will buy. With sophisticated predictive modeling and customizable sales prediction rules, Sales
Predictor turns historical customer purchase data into product recommendations that Sales Reps can
use to focus their sales efforts. Using product recommendations from Sales Predictor, Oracle Sales
Cloud’s Whitespace Analysis report helps Sales Reps easily see cross-sell and up-sell opportunities and
focus on the accounts with the highest revenue potential.

Sales Cloud for Outlook

Oracle Sales Cloud for Outlook offers integration between Microsoft Outlook™ and Oracle Sales Cloud.
Allowing sales reps to work within their familiar Microsoft Outlook™ application speeds user adoption
and increases sales productivity. Sales reps can focus on selling instead of learning a new system.

Sales Cloud for IBM Notes

Oracle Sales Cloud for IBM Notes offers integration between IBM Notes™ and Oracle Sales Cloud.
Allowing sales reps to work within their familiar IBM Notes™ application speeds user adoption and
increases sales productivity. Sales reps can focus on selling instead of learning a new system.

Sales Cloud Sales Performance Management

Oracle Sales Cloud Sales Performance Management enables companies to be more flexible, accountable
and responsive to improve sales effectiveness and achieve targeted revenue goals. With productivity
and training tools for sales reps, on-boarding and ramp-up costs are significantly reduced. Oracle Sales
Cloud’s advanced incentive compensation, quota and territory management tools offer process

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automation and advanced planning capabilities that help sales managers and sales operations staff
efficiently align individual sales rep goals with the overall sales strategy.

Sales Cloud Partner Relationship Management

Oracle Sales Cloud Partner Relationship Management (PRM) enables channel account managers and
partners to share leads, register deals, create quotes, collaborate, and sell more with streamlined
channel execution. Oracle Sales Cloud’s easy-to-use partner web portal, KPI-driven dashboard and lead-
to-quote workflow allows channel sales teams to quickly onboard partners, distribute leads to partners,
review deal registrations and monitor the channel sales pipeline.

Sales Cloud Configuration, Customization and Integrations

Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich
applications or integrate with and extend Oracle Sales Cloud. Oracle’s configuration and customization
toolset enables business users to tailor Oracle Sales Cloud to meet the unique needs of each business in
an easy-to-maintain Software-as-a-Service (SaaS) environment. Oracle’s Platform-as-a-Service (PaaS)
solutions provide development and runtime platforms that can be used to enrich and extend Oracle
Sales Cloud and offer products to enhance sales team collaboration. Prebuilt cloud and on-premises
integrations offer complete solutions for sales teams.

Sales Cloud for Communications

Oracle Sales Cloud for Communications is a comprehensive and integrated industry-specific solution for
communications companies. With a simple, easy-to-use interface tailored for sales reps and sales
executives, Oracle Sales Cloud for Communications brings customer information together across all
channels (websites, storefronts, mobile and social access) to present a single view of the customer. Pre-
built integration with Siebel offers a streamlined sales process with built-in configure, price, and quote
capabilities. Opportunities are associated with quotes and orders to provide easy reporting across the
renewal and new order cycles.

Sales Cloud for Consumer Goods

Oracle Sales Cloud for Consumer Goods is a comprehensive industry solution that includes trade
promotion management and retail execution. The retail execution solution enables retail sales reps to
effectively execute in-store tasks. The trade promotion management solution enables brand marketing
managers and key account managers to manage promotion programs and account promotions
respectively. Executive Dashboards enable sales managers to monitor the business and manage the
retail call calendar.

Oracle Sales Cloud for Financial Services

Oracle Sales Cloud for the Financial Services industry enables financial institutions to modernize their
branches and take the customer retail experience to the next level. With a single 360° view of customer
information and interactions, banks can build a personalized relationship with each customer and offer
financial products and services that best suit a customer’s unique needs. With the addition of the
integrated Marketing Cloud solution, banks can automate the process of identifying, nurturing and
creating referrals to cross-sell products across any channel, including social, mobile and web.

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Oracle Incentive Compensation
Oracle Incentive Compensation empowers organizations with a rich set of plan design capabilities to
streamline the rollout of new plan initiatives, productivity tools to reduce incentive administrative costs,
and relevant business insight to drive sales performance.

Oracle Enterprise Contracts

Oracle Enterprise Contracts provides a complete solution for managing contracts. It is a comprehensive
offering for standardizing corporate contract policies, improving internal controls, and complying with
all contractual obligations and regulatory requirements.

Sales Cloud for High Tech and Manufacturing

Oracle Sales Cloud for High Tech and Manufacturing handles both the direct and channel sales processes
that global manufacturers require to sell effectively, including streamlined lead-to-quote-to-order sales
execution for the direct and partner sales forces. A task-based mobile solution enables sales reps to
share sales activities to increase productivity. Channel account managers can gain clear visibility into
channel sales and partners can qualify leads using a guided assessment questionnaire. Partner reps have
integrated access to the manufacturer’s marketing leads, deal registrations, opportunities, quotes and
service information. Sales teams can create account plans and monitor sales goals throughout the year.

Sales Cloud Migration Utility for Oracle CRM On Demand

The Oracle Sales Cloud Migration Utility automates much of the migration process by transferring
configuration settings and data from Oracle CRM On Demand to Oracle Sales Cloud. The Migration
Utility ensures rapid and accurate replication of an environment by creating objects, fields and
configuration settings and offering multiple validation checkpoints. Partners can focus on process
improvements and value-added services rather than manually creating hundreds of fields.

Oracle Sales Cloud Migration Utility for Salesforce.com

The Oracle Sales Cloud Migration Utility for Salesforce.com automates manual processes by transferring
configuration settings and data from Salesforce.com to Oracle Sales Cloud. The Migration Utility
provides best practice guidance and ensures rapid and accurate replication of an environment by
creating an inventory of objects, fields and configuration settings while offering multiple validation
checkpoints.

Oracle Incentive Compensation

Oracle Incentive Compensation is part of Oracle Sales Cloud’s comprehensive approach to sales
performance management and leverages territory and quota management. Incentive Compensation
empowers organizations to streamline the rollout of new plan initiatives, provides productivity tools to
reduce administrative costs, and presents relevant business insights to drive sales performance.

Services
Oracle Service Cloud Knowledge Advanced
Knowledge Management is essential for delivering effortless customer experiences, and increasing
customer loyalty. Customers expect to find answers to their questions quickly and easily, when and

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where they need it. In the contact center, access to timely information at the point of need is critical for
empowered, efficient agents. Oracle Service Cloud Knowledge Advanced provides a fully integrated
knowledge management solution that delivers a seamless, consistent experience across all channels,
from self-service, contact center to communities and social sites.

Oracle Service Cloud Analytics

Oracle Service Cloud provides actionable insight, empowering organizations to make better and quicker
decisions. Fully integrated across all Oracle Service Cloud products, Oracle Service Cloud Analytics
delivers full visibility across all customer touchpoints, spanning customer service, sales, marketing, and
feedback functions. It also provides visibility across all interaction channels by capturing, organizing,
presenting, and disseminating real-time actionable knowledge with speed and flexibility. The result: a
better customer experience, improved understanding of customer interactions, increased operational
efficiency, and superior business performance.

Oracle Service Cloud Chat

Oracle Service Cloud Chat enables companies to provide a premium web experience that delivers
proven results, including higher customer satisfaction, increased conversion, and improved efficiency. It
provides a way to engage customers before they abandon their purchases and also assist website
visitors who are having problems solving service issues on their own. Sessions can be initiated by
customers or triggered proactively, based on company-defined rules. With Oracle Service Cloud Chat,
agents can always guide your customers to the best answers and outcomes.

Oracle Service Cloud Standalone Co-browse

Oracle Standalone Co-browse Dynamic Agent Desktop Cloud Service creates an optimal customer and
agent experience by enabling screen sharing during a customer interaction, while remaining simple to
launch, allowing all necessary visibility, and maintaining customer privacy and security. Oracle
Standalone Co-browse helps companies meet strategic customer service and sales goals.

Oracle Service Cloud Add-on Co-browse

The Oracle Service Cloud Co-browse add-on for Chat, Dynamic Agent Desktop or Enterprise Contact
Center provides real-time visual collaboration to improve the quality of Web customer interactions.
Oracle Service Cloud Co-browse enables customer service agents to visually guide customers through
online environments while they talk or chat. As a result, your brand gets a boost as visitors find what
they need and feel positive about the service they receive in the process.

Oracle Service Cloud Dynamic Agent Desktop

Oracle Service Cloud Dynamic Agent Desktop guides your agents with relevant knowledge, dynamically
learning from every interaction so every agent can perform like your best agents to quickly address the
customer’s immediate issue. By unifying enterprise systems and guiding call center agents through
business processes across channels, agent pools, and geographies, Oracle Service Cloud Dynamic Agent
Desktop delivers happy customers and highly productive agents.

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Oracle Service Cloud Dynamic Agent Desktop Contact Center Experience Designer
How do you bridge the gap between internal processes and customer experiences? The Contact Center
Experience Designer feature of Oracle Service Cloud Dynamic Agent Desktop gives you control of the
customer experience. You decide how agents should handle each situation and then design the
experience to match. With Contact Center Experience Designer, it’s easy to design end-to-end
experiences for the multichannel Oracle Service Cloud Dynamic Agent Desktop.

Oracle Service Cloud Cross-Channel Contact Center

Oracle Service Cloud Cross Channel Customer Service enables organizations to provide quick and
consistent, pro-active and re-active assisted service across multiple channels.

Oracle Service Cloud Email Management

Communicating clearly and promptly through email is essential to providing great customer experiences.
And although these e-mails represent important communications from customers, tracking and
responding to them can be taxing, straining for resource-strapped contact centers and frustrating for
customers. Oracle Service Cloud Email Management helps you stay ahead, tracking responses,
automating answers from the knowledgebase, and escalating highly emotional e-mails. Oracle Service
Cloud Email Management will enable you to better and more quickly response to your customers; your
agents and your customers will thank you.

Oracle Service Cloud Feedback

Oracle Service Cloud Feedback is a fully integrated, multichannel enterprise feedback solution that
enables you to capture, measure, and act on critical customer insight so that you can continuously
improve the customer experience. Oracle RightNow Feedback Cloud Service makes it easy to listen to
and act on customer feedback across Website, social media, and contact center touch points. The result:
improved customer loyalty and retention.

Oracle Service Cloud Guided Assistance

Oracle Service Cloud Guided Assistance enables you to build guides that lead agents and customers
through a series of questions and answers to direct them to the help and information they desire. These
guides can be built with a single tool and used with Oracle Service Cloud Customer Portal to help
customers or as part of the Oracle Service Cloud Dynamic Agent Desktop to assist agents.

Oracle RightNow Innovation Community Cloud Service

Oracle RightNow Innovation Community Cloud Service enables you to connect and collaborate with your
most loyal, knowledgeable customers—the ones with strong opinions and great product ideas.

Oracle Service Cloud Outreach

Oracle Service Cloud Outreach helps organizations create proactive, relevant communications based on
complete knowledge of their customers. Communication activity is automatically added to customer
records to give agents a complete and accurate view of outbound customer interactions.

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Oracle Policy Automation for Mobile Devices
Mobile workers are increasingly expected to make immediate decisions about pricing, risk and eligibility
without returning to the office. Ensuring mobile workers make decisions that are consistent with current
corporate policies and best practices improves both the customer experience and corporate compliance.

Oracle RightNow PCI Certified Cloud Platform Cloud Service

Oracle RightNow PCI Certified Cloud Platform Cloud Service is part of Oracle RightNow Platform and
offers a PCI-certified cloud service as an extension of its software as a service (SaaS) offering.

Oracle Service Cloud Platform

In this complex, ever-changing world, every interaction matters. To deliver customer experience
excellence, you need to rapidly adapt to evolving business needs; provide consistent and insightful
interactions; and deliver proven, reliable service. That’s where Oracle Service Cloud Platform excels.

Oracle Service Cloud and Oracle e-Business Suite Accelerator

As customers start to transition to the cloud, Oracle has made it easy to bring together the power of
Oracle Service Cloud and Oracle e-Business Suite (EBS). EBS Customers will be able to leverage their
existing investment while taking advantage of Oracle’s industry leading Customer Experience Software-
as-a-Service product.

Oracle Service Cloud and Oracle Siebel Accelerator

As customers start to transition to the cloud, Oracle has made it easy to bring together the power of
Oracle Service Cloud and Oracle Siebel. Siebel Customers will be able to leverage their existing
investment while taking advantage of Oracle’s industry leading Customer Experience Software-as-a-
Service product.

Oracle RightNow Self Service for Facebook Cloud Service

Oracle RightNow Self Service for Facebook Cloud Service gives your customers and fans multiple options
for interacting with your organization—including self-service, crowd service, and agent-assisted
service—directly from a customer service tab on your Facebook page.

Oracle Service Cloud Social Monitor

Oracle Service Cloud Social Monitor enables your organization to follow relevant real-time discussions
related to your products and services that are occurring socially on the web. With Social Monitor you’ll
never be left out of a critical conversation. Most importantly, it is part of the leading customer
experience suite, Oracle Service Cloud, so you can determine actionable next steps to address the needs
of customers or prospective customers across social, web, and contact center experiences.

Oracle Service Cloud Virtual CIO

Oracle Service Cloud Virtual CIO provides near-real-time visibility into important operational metrics
such as performance, availability, reliability, and scalability. This up to-the minute information provides
CIOs and IT managers with the specific, actionable insight and trend analysis they need in order to make
important business decisions, react quickly to changing business conditions, and plan more effectively.

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Oracle Service Cloud Web Customer Service
A reputation for excellent customer service can differentiate your brand and drive revenue. Oracle helps
you earn that reputation by transforming your online web service into a highly interactive customer
experience. Oracle Service Cloud Web Customer Service pushes relevant knowledge to where your
customers need it, harnessing the external Web 2.0 knowledge assets they require to make purchasing
decisions.

Oracle Knowledge Management

As customer expectations rise, delivering personalized experiences that improve customer loyalty,
increase acquisition and optimize efficiency is increasingly more challenging to achieve. Oracle
Knowledge offers organizations a differentiated advantage to deliver seamless customer experiences.

Oracle Service Cloud Policy Automation

Public and private sector organizations face common problems in delivering the best possible customer
service: cost constraints, frequently changing policies and complex legislation, a skills shortage, stiff
competition and demanding customers. This environment makes it challenging to deliver accurate, up-
to-date, multi-channel advice. Policy Automation enables organizations in all industries to achieve
greater business agility through the automation of the service policies, processes and regulation to
provide superior customer experiences.

Oracle Service Cloud Community Self Service

Oracle Service Cloud Community Self Service enables companies to easily create and maintain a peer-to-
peer support community as an integrated part of the web service experience. When customers navigate
around a support site or search for answers, Community Self Service ensures that they can see valuable
perspectives from other customers right along-side answers and information provided by the company.
Customers no longer have to navigate to a separate forum area in order to access this type of content,
as it’s embedded into the self-service experience no matter where customers are on their journey. This
new way of incorporating communities into the web service experience also gives companies access to
actionable insights that help improve knowledge and performance across service channels.

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