STRESS MANAGEMENT

STRESS MANAGEMENT

Submitted in partial fulfillment of the requirements for the degree of

MASTER IN BUSINESS ADMINISTRATION

Submitted by: Submitted to:

BHANU PRATAP PATHANIA Lect. AKHIL GAUTAM
MBA(B) ASBM
AEMB0068B/09
ARNI SCHOOL OF BUSINESS MANAGEMENT
ARNI UNIVERSITY
Kathgarh (Indora),
Kangra (H.P.) -176401.
www.arni.in

DECLARATION

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I, BHANU PRATAP PATHANIA__Roll No.ID AEMB0068B/09_

M.B.A. Final year (III semester) of Arni School of Business
Management hereby declare that the Summer Training Report entitled
_STRESS MANAGEMENT_ is an original work and the same has not
been submitted to any other University/Organization for the award of
any other degree. A seminar presentation of the Training Report was
made on ____ and the suggestions as approved by the faculty were duly
incorporated.

Signature of the Candidate Presentation In charge

(Faculty)

Countersigned
Director/Dean/Coordinator

Seal

Preface

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The study of human resource management is one of the major criteria in

the corporate sector. Human resource is the heart of the organization. By this
research project we will be able to know how to reduce the stress level of the
employees working in NSPL. By this way the productivity of the employee
increases.

Now a day the corporate sector is booming in a high speed that the
people have to work for prolonged hours to maintain the standard of living and
achieve their basic needs. So is the condition in the hospitals, colleges, BPO’s and
lots of other places. In spite of having the modern technologies and facilities,
people are feeling themselves to be work loaded and stressed. Stress arises because
of many reasons which are discussed in the following project. The project report
also contain techniques how to reduce the stress and overcome such problems.

To identify the level of stress among the people who work I have tried to
survey the people working in NSPL IT company. Stress arises because of
unfulfilled wants, lack of job satisfaction etc. before starting the topic of stress;
let’s first understand the importance of human resource.

ACKNOWLEDGEMENT

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Foremost of all, I expressed my gratitude to the Almighty for his blessings and
guiding my way.

I am extremely graceful to the management of NSPL Pvt, Ltd. giving me

opportunity to do my summer training in their organization. I expressed my sincere
thanks to Miss. Sandeep Kaur head of Human Resource Department of NSPL Pvt
Ltd. for his expert guidance and valuable suggestions. She is very kind in
extending all possible help for successful completion of my project.

I feel highly elated in expressing my deep sense of indebtedness and gratitude

to my teacher and major advisor Lect. Akhil Gautam for his aspiring guidance,
criticism during the course of this investigation and preparation of manuscript.

This is my prerogative to express my sincere regards to my loving parents for

their deep affection and unabated inspiration that really kept me going on. They
were acting as a source of strength and perseverance during the course of the study.

Last but not the least; I place my thanks to the respondents for their direct or
indirect help, which led me through the stair of success.

BHANU PRATAP PATHANIA

CONTENTS

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CCHAPTER TOPICS PAGE NO.

1 INTRODUCTION 6

2 COMPANY PROFILE 15
3 STRESS AND STRESS MANAGEMENT 31
4 STRESS MANAGEMENT AT NSPL 57
5 RESEARCH METHODOLOGY 61
DATA ANALYSIS AND
6 66
INTERPRITATION
7 SUGGESTIONS 85

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INTRODUCTON

INTRODUCTION TO HUMAN RESOURCE

Human Resource Management is an art of managing people at

work in such a manner that they give their best to the organization. In

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simple word human resource management refers to the quantitative aspects

of employees working in an organization.

Human Resource Management is also a management function concerned

with hiring, motivating, and maintains people in an organization. It focuses on
people in organization. Organizations are not mere bricks, mortar, machineries or
inventories. They are people. It is the staff that manages organizations.

HRM involves the application of management functions and principles.

The functions and principles are applied to acquisitioning, developing, maintain,
and remunerating employees in organizations. Decisions relating to employees
must be integrated. Decision on different aspect of employees must be consistent
with other human resource decisions.

Decision made must influence the effectiveness of organization.

Effectiveness of an organization must result in betterment of services to customers
in the form of high-quality product supplied at reasonable costs. HRM functions
are not confined to business establishment only. They are applicable to non-
business organizations, too such as education, health care, recreation etc.

The scope of HRM is indeed vast. All major activities in the working life
of the employee form his or her entry into an organization and until he or she
leaves all come under the previews of HRM. Specifically, the activities included
are HR planning, job analysis and be sign, recruitment and selection, orientation
and placement, training and development, performance appraisal and job

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evaluation, employee and executive remuneration, motivation and communication,

welfare, safety and health, industrial relations and many more like these.

HRM is a broad concept Personnel management and human resource

development is a part of HRM. Before we define “Human Resource
Management”, it seems good to first define heterogeneous in the sense that
they differ in personality, perception, emotions, values, attitudes, motives, and
modes of thoughts.

Human resource management plays an important role in the

development process of modern economy. In fact it is said that all the
development comes from the human mind. “ Human Resource Management is
a process of producing development, maintaining and controlling human
resources for effective achievement of organization goals.

As stress management is the part of human resource

management so I will explain STRESS MANAGEMENT in detail.

INTRODUCTION OF STRESS
Stress is a biological term which refers to the consequences of the failure of a
human body to respond appropriately to emotional or physical threats to the
organism, whether actual or imagined. It includes a state of alarm and adrenaline

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production, short-term resistance as a coping mechanism, and exhaustion. It refers

to the inability of a human or animal body to respond. Common stress symptoms
include irritability, muscular tension, inability to concentrate and a variety of
physical reactions, such as headaches and accelerated heart rate.

The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to
identify physiological responses in laboratory animals. He later broadened and
popularized the concept to include the perceptions and responses of humans trying
to adapt to the challenges of everyday life. In Selye's terminology, "stress" refers to
the reaction of the organism, and "stressor" to the perceived threat. Stress in certain
circumstances may be experienced positively. Eustress, for example, can be an
adaptive response prompting the activation of internal resources to meet challenges
and achieve goals.

The term is commonly used by laypersons rather than literal or biological sense, as
a catch-all for any perceived difficulties in life. It also became a euphemism, a way
of referring to problems and eliciting sympathy without being explicitly
confessional, just "stressed out". It covers a huge range of phenomena from mild
irritation to the kind of severe problems that might result in a real breakdown of
health. In popular usage almost any event or situation between these extremes
could be described as stressful.

CONCEPTS OF STRESS

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A lot of research has been conducted into stress over the last hundred
years. Some of the theories behind it are now settled and accepted:

 Stress (physics)

the average amount of force exerted per unit area.

Stress is a measure of the average amount of force exerted per unit area. It is a
measure of the intensity of the total internal forces acting within a body across
imaginary internal surfaces, as a reaction to external applied forces and body
forces. It was introduced into the theory of elasticity by Cauchy around 1822.
Stress is a concept that is based on the concept of continuum. In general, stress
is expressed as

Where

Is the average stress, also called engineering or nominal stress, and

Is the force acting over the area .

 Chronic Stress

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Chronic stress is stress that lasts a long time or occurs frequently. Chronic stress
is potentially damaging.

Symptoms of chronic stress can be:

 Upset stomach
 Headache
 Insomnia
 Anxiety
 Depression
 Anger
 Backache

In the most severe cases it can lead to panic attacks or a panic disorder.

There are a variety of methods to control chronic stress, including exercise, healthy
diet, stress management, relaxation techniques, adequate rest, and relaxing
hobbies.

Ensuring a healthy diet containing magnesium may help control or eliminate stress,
in those individuals with lower levels of magnesium or those who have a
magnesium deficiency. Chronic stress can also lead to a magnesium deficiency,
which can be a factor in continued chronic stress, and a whole host of other
negative medical conditions caused by a magnesium deficiency.

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It has been discovered that there is a huge rise in the number of people who suffer
from this condition. A very large number of these new cases suffer from insomnia.

In a review of the scientific literature on the relationship between stress and

disease, the authors found that stress plays a role in triggering or worsening
depression and cardiovascular disease and in speeding the progression of
HIV/AIDS.

 Compressive stress:

Compressive stress is the stress applied to materials resulting in their

compaction (decrease of volume). When a material is subjected to compressive
stress, then this material is under compression. Usually, compressive stress applied
to bars, columns, etc. leads to shortening.

Loading a structural element or a specimen will increase the compressive stress

until the reach of compressive strength. According to the properties of the material,
failure will occur as yield for materials with ductile or as for brittle behavior
(geometries, cast iron, glass, etc).

Compressive stress has stress units (force per unit area), usually with negative
values to indicate the compaction. However in geotechnical engineering,
compressive stress is represented with positive values.

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Need of Study

Stress management is needed to reduce the stress in a person or the work place. In
a company employees undergo various factors of stress are like:-

 Reporting to the senior.

 Conflict with others.
 Work load.
 Top management and policies of the company.
 Deadlines of the project.

So to cope up with the stress in the work place stress management is needed as this
creates the healthy environment in workplace and all the employees can work in a
team without any conflict between them.

NSPL adopts various stress management techniques to reduce stress in the

workplace and among the employees.

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Objectives of Study

1. To find various factors that causes stress in NSPL.

2. To find various stress management techniques to reduce stress at work

place.

3. To find the effectiveness of stress management techniques that are

presently used in NSPL.

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COMPANY PROFILE

Company Profile (NSPL)

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Overview

NSPL is leading information technology Company that provides highly

qualitative, timely delivered and cost-effective IT services to wide variety of
global clients. NSPL offers a wide range of creative solutions that are designed to
meet specific business needs.

NSPL provides end-to-end business solutions that leverage technology. We

provide solutions for a dynamic environment where business and technology
strategies converge. Our approach focuses on new ways of business combining IT
innovation and adoption while also leveraging an organization's current IT assets.

NSPL possesses result oriented team working with right technology for right
work assuring total quality with accuracy and high value returns. Our Research &
Development Department continuously explore new technologies to give our
clients the best, generating a high level of satisfaction in them.

NSPL provides wide range of Software and Web Services that deliver real
business results. We work with global clients and new generation technology
companies to build new products or services and to implement prudent business
and technology strategies in today's dynamic digital environment.

We are staying on pace with the fast evolving development tools and technologies
available in the market today. NSPL employees are the cream of the talent crop.
Because of our experience, the tools we have evolved, and our talented engineers,
we can develop quality, customized solutions very quickly. When we have
deadlines to meet, we ensure the deadline is met.

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Our development team provides customized solutions to include specific business

requirements to existing solutions. We have experience backed up by completing
number of commercial projects related to different business sectors. 

We provide value to our customers by offering several benefits to them including

speed to market, high quality people and processes, cutting edge technology
expertise and a full service portfolio.

Hard work, attitude and dedication, these are not just words for the members of
the NSPL family but their Job Description. We at NSPL provide services for
enabling you to harness the power of Information.

Vision

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To be the respected global organization providing innovative solutions to

customers

Mission

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To  Achieve our vision, our mission is to build a world class team , that make
NSPL emerge higher than competitors by using unmatched innovations, quality
standards and have strong sense of business standards.

History

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Incorporated in 1997, NSPL has a rich history of inventions and innovations.

History of NSPL is a permanent exhibit that provides a selective year-by-year
overview of NSPL history.

The character of a company the stamp it puts on its products, services and the
marketplace is shaped and defined over time. It evolves. It deepens. It is
expressed in an ever-changing corporate culture, in transformational strategies,
and in new and compelling offerings for customers.

Timeline
 Year 2001
Launched Application Development & Maintenance for Financial Domain

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 Year 2003
Launched Website Design Services

 Year 2005
Started Search Engine Marketing Services Launched ERP (Hospitality Domain)

 Year 2006
Started Offshore Development Services for global clients

 Year 2007
CRM (Customer Relation Management) Beta Launched

 Year 2008
CRM (Customer Relation Management) Full Version Launched

 Year 2010
NSPL SMS Software (PC to Mobile SMS Software) Demo and Full version launched.
Product Website : www.nsplsmssoftware.com

Features

 Advance Technologies
We use the most modern development tools and technologies available in the
market. We are staying on pace with the fast evolving development capabilities

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and uses of multimedia and the Internet. Our Research & Development
Department continuously explore new technologies to give our customers the
best.

 Diversified Solutions

NSPL offers a wide range of solutions that are designed to meet your specific
business needs. Our development team provides customized solutions to include
your specific business requirements to existing solutions. Wide range of solutions
makes integration between different corporate components to give our clients
unique corporate identity.

 Quality Management

Total Quality Assurance (TQA) adapted enables us to deliver high Value return to
our customers. Internal Quality Control System (IQCS) consistently verified and
tested each product before delivery using latest testing tools. All our business
solutions & services compare to international benchmark standards. So customers
get highest quality rated product.

 Valuable Project Management

We at NSPL ensure smooth delivery of Project by assigning each project to

individual Project Manager who will be responsible for communicating with
client. Project Mangers play vital role in development of projects, its
implementation and control by doing proper system analysis of each and every
project.

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 Professional Team

NSPL employees are the cream of the talent crop, brought in from some of the
best universities and institutions. We hone their skills through a series of intensive
training programs and exposure to the most cutting-edge technologies and tools.
Our Industry-certified developers bring a vast array of backgrounds, perspectives,
and skills to provide "best-in-class" solutions for our clients.

 Committed Customer Support

We have a responsible and committed Technical Support Center to provide

Supports to our customers. Qualified Technical support engineers ensure
maximum response time up to 24 hours from time of CSR (Customer Support
Request).

 Reasonable Cost

Our Indian Development Center provides us with a rich pool of technical talent
and low-cost environment that result in economical cost of our solutions. NSPL
ensures Maximum Return over Investment to our clients. Well designed solution
cut off recurring cost of our clients. Different type of Software licenses are
provided to suite requirement of different business sectors.

 On Time Delivery

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Because of our experience, the tools we have evolved, and our talented engineers,
we can develop quality, customized solutions very quickly. When we have your
deadlines to meet we ensure the deadline is met. When you have a last minute
change in specifications, we don't turn the lights off at five and go home. Our
people put in whatever work is required, whenever needed, to keep our clients
happy.

 Reliability

Latest technology platform, Internal Quality Control System and large installation
base make our products reliable. Object Oriented Structural development
methodology provides our solutions more reliable base and easy maintenance
capabilities.

 Experience

NSPL was incorporated in 1997. Our years of experience in IT sector make risk
factor minimum for customers. Experience backed up by successful commercial
projects related to different business sectors. All of our team members have
several years of expertise in developing customized, fully integrated systems in a
variety of industrial standards.

 Associations

Authorized Business Associates Network provides consultancy, demonstration

and support to you near by. Our Association with our technology partners helps
us to bring latest & best to our clients at affordable cost. Customer Association

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Paradigm provides opportunity to our customers to become part of us by

participating in our policy making activities.

Core Values
1. Pursuit of Excellence
A commitment to strive relentlessly, to constantly improve ourselves, our teams,
our services and products so as to become
the best.

2. Leadership by Example

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A commitment to set standards in our business and transactions and be an

exemplar for the industry and our own teams.

3. Customer Delight
A commitment to surpassing our customer expectations.

4. Intensity to win
A commitment to make our customers successful

5. Unyielding Integrity
A commitment to deliver on time

6. Integrity and Transparency

A commitment to be ethical, sincere and open in our dealings.

7. Fairness
A commitment to be objective and transaction-oriented, thereby earning trust and
respect.

Technologies

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NSPL continues to invest in new technologies, processes, and people which can
help its customers succeed. Whether NSPL is envisioning a business advantage,
engineering an IT solution, or executing an outsourcing strategy, it helps its
customers experience certainty in their every day business.

 Languages
A VB.NET / C#.NET / ASP.NET / Visual Basic/ASP
Java, C/C++, HTML/XML

 Databases
Oracle, MS SQL Server / MS Access

 Development tools
UML, Visual Modeler / Visual SourceSafe

 Designing Tools

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UML, Visual Modeler / Visual SourceSafe

 Web Server
Microsoft IIS, Apache Server

Work Environment

 Work Place

We Would like to describe our work place as an environment which provide

atmosphere for cumulative as well as personal growth. An Environment in which
everyone can share his ideas. Young employees need experience of seniors to
settle in this competitive world , but at same time their thoughts should be
listened by seniors with respect.

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Team spirit and friendly but disciplined environment is necessary for growth of
any company. NSPLions  are a motivated bunch of people , all have same goal to
provide better business solutions & support to clients.

 Learning

Continuous Learning programs are necessary for professional growth of

individual as well as company. NSPL hold various enhancement programs time to
time to help our team to enhance their individuals as well as professional skills.
This Learning environment ensures high end work delivery to our clients by our
team.  These Programs meets the various needs of NSPLions in different areas of
Communication Skills, Management, Customer Management, Support &
Technology.

Learning Activities are so scheduled that every team member get involvement in
each program at least once. Specific Schedule are also made for making a team
ready for a specific task , like launching a new venture or customer support
center.

 Culture
NSPL provides an environment, full of life so that all NSPLions are just not
confined to their desks, but also participate actively in various cultural programs
organized by organization time to time. These activities can vary from Monthly
Get-to-Gather, Sport Events, Music Competitions or Drama.

Festival celebration at NSPL campus is a common activity during year. Besides

members, their families also participate in these events.

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Corporate Social Responsibility

NSPL Foundation came into existence on 5th August 2007 with the objective of
fulfilling the social responsibility of the company by supporting and encouraging
the BCA/BBA/BMM/B-tech/MCA/MBA/M-tech graduates and postgraduates in
society.

It has undertaken a large education program titled “EDGE(Training & Placement

Programe) which gives an EDGE to the candidate’s career. The Foundation has
conducted numerous seminars in various universities & colleges.

The Foundation has undertaken various initiatives in contributing 100% training

expenses for the brilliant and the poor and needy candidates and 60% contribution
for the other candidates. The foundation also organizes social events time to time.

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STRESS AND STRESS MANAGEMENT

Stress

Stress refers to the strain from the conflict between our external environment and
us, leading to emotional and physical pressure. In our fast paced world, it is
impossible to live without stress, whether you are a student or a working adult.
There is both positive and negative stress, depending on each individual’s unique
perception of the tension between the two forces. Not all stress is bad. For

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example, positive stress, also known as eustress, can help an individual to function
at optimal effectiveness and efficiency.

Hence, it is evident that some form of positive stress can add more color and
vibrancy to our lives. The presence of a deadline, for example, can push us to make
the most of our time and produce greater efficiency. It is important to keep this in
mind, as stress management refers to using stress to our advantage, and not on
eradicating the presence of stress in our lives.

On the other hand, negative stress can result in mental and physical strain. The
individual will experience symptoms such as tensions, headaches, irritability and in
extreme cases, heart palpitations. Hence, whilst some stress may be seen as a
motivating force, it is important to manage stress levels so that it does not have an
adverse impact on your health and relationships.

Part of managing your stress levels include learning about how stress can affect
you emotionally and physically, as well as how to identify if you are performing at
your optimal stress level (OSL) or if you are experiencing negative stress. This
knowledge will help you to identify when you need to take a break, or perhaps
seek professional help. It is also your first step towards developing techniques to
managing your stress levels.

Modern day stresses can take the form of monetary needs, or emotional frictions.
Competition at work and an increased workload can also cause greater levels of
stress. How do you identify if you are suffering from excessive stress?
Psychological symptoms commonly experienced include insomnia, headaches and
an inability to focus. Physical symptoms take the form of heart palpitations,
breathlessness, excessive sweating and stomachaches.

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What causes stress? There are many different causes of stress, and that which
causes stress is also known as a stressor. Common lifestyle stressors include
performance, threat, and bereavement stressors, to name a few. Performance
stressors are triggered when an individual is placed in a situation where he feels a
need to excel. This could be during performance appraisals, lunch with the boss, or
giving a speech. Threat stressors are usually when the current situation poses a
dangerous threat, such as an economic downturn, or from an accident. Lastly,
bereavement stressors occur when there is a sense of loss such as the death of a
loved one, or a prized possession.

Thus, there are various stressors, and even more varied methods and techniques of
dealing with stress and turning it to our advantages. In order to do so, we must
learn to tell when we have crossed the line from positive to negative stress.

Definition:

Hans Selye (1956)-“stress is not necessarily something bad – it all

depends on how you take it. The stress of exhilarating, creative successful work is
beneficial, while that of failure, humiliation or infection is detrimental.”

Richard S Lazarus- “stress is a condition or feeling experienced when a

person perceives that “demands exceed the personal and social resources the
individual is able to mobilize.”

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Wikipedia-“the consequences of the failure of a human or animal body

to respond appropriately to emotional or physical threats to the organism, whether
actual or imagined".

Longman Say- “A state of worry resulting from pressure caused by the

problems of living too much work etc.”

Good stress v/s Bad stress:

Stress has often been misunderstood to be negative, with few people

acknowledging the importance and usefulness of positive stress. In our everyday
lives, stress is everywhere and definitely unavoidable; hence our emphasis should
be on differentiating between what is good stress, and what is bad. This will help
us to learn to cope with negative stress, and harness the power of positive stress to
help us achieve more.

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According to the graph, our ability to perform increases up to a certain level with
increase in stress level. This is the healthy stress or eustress. But if this stress
continues uncontrolled and a fatigue point is reached, any further stress arousal
will take the performance level down, ultimately leading to exhaustion, ill-health
and, finally breakdown.

The good thing is, if stress management is applied daily and regularly before the
fatigue point is reached, the stress performance curve can be straightened up.
Means one can improve his performance level even up to 50% just by learning
how to relax.

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Types of stress

There are 4 main categories of stress, namely eustress, distress, hyper stress and
hypo stress. Negative stress can cause many physical and psychological problems,
positive stress can be very helpful for us. Here’s how we differentiate between
them.

1. Eustress:
This is a positive form of stress, which prepares your mind and body for the
imminent challenges that it has perceived. Eustress is a natural physical
reaction by your body which increases blood flow to your muscles, resulting
in a higher heart rate. Athletes before a competition or perhaps a manager
before a major presentation would do well with eustress, allowing them to
derive the inspiration and strength that is needed.

2. Distress:
We are familiar with this word, and know that it is a negative form of stress.
This occurs when the mind and body is unable to cope with changes, and
usually occurs when there are deviations from the norm. They can be
categorized into acute stress and chronic stress. Acute stress is intense, but
does not last for long. On the other hand, chronic stress persists over a long
period of time.  Trigger events for distress can be a change in job scope or
routine that the person is unable to handle or cope with.

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3. Hyper stress:
This is another form of negative stress that occurs when the individual is
unable to cope with the workload. Examples include highly stressful jobs,
which require longer working hours than the individual can handle. If you
suspect that you are suffering from hyper stress, you are likely to have
sudden emotional breakdowns over insignificant issues, the proverbial
straws that broke the camel’s back. It is important for you to recognize that
your body needs a break, or you may end up with severe and chronic
physical and psychological reactions.

4. Hypo stress:
Lastly, hypo stress occurs when a person has nothing to do with his time and
feels constantly bored and unmotivated. This is due to an insufficient
amount of stress; hence some stress is inevitable and helpful to us.
Companies should avoid having workers who experience hypo stress as this
will cause productivity and mindfulness to fall. If the job scope is boring and
repetitive, it would be a good idea to implement some form of job rotation
so that there is always something new to learn.

Workplace Stress

Workplace stress is the harmful physical and emotional response that occurs
when there is a poor match between job demands and the capabilities, resources, or
needs of the worker. Stress-related disorders encompass a broad array of
conditions, including psychological disorders (e.g., depression, anxiety, post-
traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction,

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fatigue, tension, etc.), maladaptive behaviors (e.g., aggression, substance abuse),

and cognitive impairment (e.g., concentration and memory problems). In turn,
these conditions may lead to poor work performance or even injury. Job stress is
also associated with various biological reactions that may lead ultimately to
compromise health, such as cardiovascular disease.

Stress is a prevalent and costly problem in today's workplace. About one-third of

workers report high levels of stress. One-quarter of employees view their jobs as
the number one stressor in their lives. Three-quarters of employees believe the
worker has more on-the-job stress than a generation ago. Evidence also suggests
that stress is the major cause of turnover in organizations.

Health and Healthcare Utilization

Problems at work are more strongly associated with health complaints than are any
other life stressor-more so than even financial problems or family problems. Many
studies suggest that psychologically demanding jobs that allow employees little
control over the work process increase the risk of cardiovascular disease. On the
basis of research by the National Institute for Occupational Safety and Health and
many other organizations, it is widely believed that job stress increases the risk for
development of back and upper-extremity musculoskeletal disorders. High levels
of stress are associated with substantial increases in health service utilization.
Workers who report experiencing stress at work also show excessive health care
utilization. In a 1998 study of 46,000 workers, health care costs were nearly 50%
greater for workers reporting high levels of stress in comparison to “low risk”
workers. The increment rose to nearly 150%, an increase of more than $1,700 per
person annually, for workers reporting high levels of both stress and depression.

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Additionally, periods of disability due to job stress tend to be much longer than
disability periods for other occupational injuries and illnesses.

Signs of Stress

Mood and sleep disturbances, upset stomach and headache, and disturbed
relationships with family; friends and girlfriends or boyfriends are examples of
stress-related problems. The effects of job stress on chronic diseases are more
difficult to see because chronic diseases take a long time to develop and can be
influenced by many factors other than stress. Evidences are rapidly accumulating
to suggest that stress plays an important role in several types of chronic health
problems-especially cardiovascular disease, and psychological disorders. The
various symptoms of stress are: -

1. Cognitive Symptoms.
 Memory problems.
 Inability to concentrate.
 Poor judgment.
 Seeing only the negative.
 Anxious or racing thoughts.
 Constant worrying.

2. Physical Symptoms.

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 STRESS MANAGEMENT

 Aches and pains.

 Diarrhea or constipation.
 Nausea, dizziness.
 Chest pain, rapid heartbeat.
 Frequent colds.

3. Emotional Symptoms.

 Moodiness.
 Irritability or short temper.
 Agitation, inability to relax.
 Feeling overwhelmed.
 Sense of loneliness and isolation.
 Depression or general unhappiness.

4. Behavioral Symptoms.

 Eating more or less.

 Sleeping too much or too little.
 Isolating yourself from others.
 Procrastinating or neglecting responsibilities.
 Using alcohol, cigarettes, or drugs to relax.
 Nervous habits (e.g. nail biting).

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 STRESS MANAGEMENT

Stress Management

Stress management is the need of the hour. However hard we try to go beyond a
stress situation, life seems to find new ways of stressing us out and plaguing us
with anxiety attacks. Moreover, be it our anxiety, mind-body exhaustion or our
attitudes, we tend to overlook causes of stress and the conditions triggered by

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 STRESS MANAGEMENT

those. In such unsettling moments we often forget that stressors, if not escapable,
are fairly manageable and treatable.

Stress, either quick or constant, can induce risky body-mind disorders. Immediate
disorders such as dizzy spells, anxiety attacks, tension, sleeplessness, nervousness
and muscle cramps can all result in chronic health problems. They may also affect
our immune, cardiovascular and nervous systems and lead individuals to habitual
addictions, which are inter-linked with stress.

Like "stress reactions", "relaxation responses" and stress management

techniques are some of the body's important built-in response systems. As a
relaxation response the body tries to get back balance in its homeostasis. Some
hormones released during the 'fight or flight' situation prompt the body to replace
the lost carbohydrates and fats, and restore the energy level. The knotted nerves,
tightened muscles and an exhausted mind crave for looseness. Unfortunately,

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 STRESS MANAGEMENT

today, we don't get relaxing and soothing situations without asking. To be relaxed
we have to strive to create such situations.

STRESS PLANING PROCESS

 Recognizing the source of stress:
It is important to recognize whether you are under stress or out of it. Many times,
even if we are under the influence of a stressful condition and our body reacts to it
internally as well as externally, we fail to realize that we are reacting under stress.
This also happens when the causes of stress are there long enough for us to get
habituated to them. The body constantly tries to tell us through

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 STRESS MANAGEMENT

Symptoms such as rapid palpitation, dizzy spells, tight muscles or various body
aches that something is wrong. It is important to remain attentive to such
symptoms and to learn to cope with the situations.

 List the sources of stress and prioritize them:

Make the list of all the sources of stress that you think are causing stress in your
life and prioritize them in order in which they are affecting your life. Then try to
cope up with the stress in an order either in increasing order or in decreasing order.
There are various sources of stress in our life so try to find the right stress which is
affecting your life very much and try to solve that first.

 Identify the appropriate stress management technique:

There are various stress management techniques to handle stress or to reduce
stress. So the individual has to find out the best stress management technique to
handle his stress and that technique which suits him best. The best technique is that
which reduces the stress to the maximum level and make the person relief for long
time.

 Create your stress management plan:

After you have decided your stress management technique, then you have to make
a proper plan as to how to implement that technique so that it can help you in best
possible way to reduce stress.

Prevention

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 STRESS MANAGEMENT

A combination of organizational change and stress management is often the most

useful approach for preventing stress at work.

How to Change the Organization to Prevent Job Stress

 Ensure that the workload is in line with workers' capabilities and resources.
 Design jobs to provide meaning, stimulation, and opportunities for workers
to use their skills.
 Clearly define workers' roles and responsibilities.
 Give workers opportunities to participate in decisions and actions affecting
their jobs.
 Improve communications-reduce uncertainty about career development and
future employment prospects.
 Provide opportunities for social interaction among workers.
 Establish work schedules that are compatible with demands and
responsibilities outside the job.
 Discrimination inside the workplace. (e.g. nationality and language ) .

Coping with Stress at Work place

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 STRESS MANAGEMENT

With the rapid advancement of technology, the stresses faced at work have also
increased. What is the reason for this? There is partly the fear of being retrenched
in bad times, leading to greater job insecurity on the part of those who remain.
Undoubtedly, occupational stress is one of the most commonly cited stressors
faced by people all over the world.

Stress refers to the pressure and reactions to our environment which results in
psychological and physical reactions. Some stress is good for motivation and
increasing efficiency, too much stress can result in negative impacts such as
reduced effectiveness and efficiency. More and more people are feeling isolated

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 STRESS MANAGEMENT

and disrespected at work, and this has led to greater occupational stress. Many
companies have taken to consulting experts and professionals on ways to increase
connectedness and motivation of their employees.

Some companies organize parties and make their employees feel valued at work.
These are measures to motivate employees and help them to feel secure at their
jobs, translating into greater productivity. However, not all companies have such
measures in place, and some have not gotten it quite right. Hence, it is up to you to
make sure that you can cope with stress at your workplace, and use it to help you
work better. Here are 3 simple steps to help you with coping with stress in the
workplace.

Step 1: Raising Awareness

Help yourself to identify when you are facing rising levels of stress and the scale is
moving from positive to negative. This is important, as being able to identify signs
of being stressed can help you to take steps to ensure that your overall quality of
life does not drop. If left unacknowledged, the problem will increase, leading to
disastrous consequences to your health and overall wellbeing.

You can identify if you are feeling stressed by checking if you have any physical
or psychological reactions, such as excessive sweating or heart palpitations, or the
onset of headaches, irritability or the need to escape. If you experience any of these
reactions, identify if you are feeling any overwhelming negative emotions, and if
you are constantly worried.

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 STRESS MANAGEMENT

Step 2: Identify the Cause

You need to be able to analyze the situation and identify what is causing the rise in
stress. These stressors can be external and internal. External stressors refer to
things beyond your control, such as the environment or your colleagues at work.
Internal stressors refer to your own thinking and attitude. Often, we only start
reacting to stress when a combination of stressors working together exceeds our
ability to cope.

Keep a diary or a list of events that have caused you to feel strong negative
emotions, or that are likely stressors. This will help you to identify the causes of
your stress. It is not always possible to eradicate them, we can change the way that
we cope with it.

Step 3: Coping with Stress

In order to deal with the situation that is causing you stress, you need to calm your
mind and body so as to stave off the reactions and cope with it in a positive way.
This can be through different methods, such as taking time off. If a situation is
triggering your stress and you are unable to calm down, remove yourself from it.
Go outside and take a walk to calm down. Alternatively, you can try implementing
relaxation techniques such as deep breathing and yoga. If it is an internal stressor,
stop your thought process until you are able to deal with it logically.

The key to making these 3 steps work for you is to practice them. These are not
instantaneous solutions, and you need to condition your mind and practice them so
that you can implement it when you are feeling stressed.

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 STRESS MANAGEMENT

THERE ARE TWO WAYS OF COPING WITH STRESS:

1. Unhealthy ways of coping with stress:

These coping strategies may temporarily reduce stress to some level, but they
cause more damage to health in the long run:

 Smoking.
 Drinking too much.
 Overeating or under eating.
 Sitting in front of the TV or computer for hours.
 Withdrawing from friends, family, and activities.
 Using pills or drugs to relax.
 Sleeping too much.
 Filling up every minute of the day to avoid facing problems.
 Taking out your stress on others (angry outbursts, physical violence).

2. HEALTHY WAYS OF COPING WITH STRESS:

An individual can never avoid stress in his life because he can’t stop working he
can’t stop his bills from coming. If a person stops taking stress then his
development in life will stop because we know that some amount of stress is
important for a person to develop in life if a person does not take stress in life then
he will feel his work boring and will show no interest in doing that work. If the

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 STRESS MANAGEMENT

stress level increases or the stress becomes uncontrollable then there are many
healthy ways or techniques to cope up with stress. The best technique is that which
can remove stress to the maximum level within shortest time span. The person
should try stress management techniques everyday or whenever he is in stress on
regular bases.

The various ways or techniques to reduce stress are:

1. Autogenic training: - It is a relaxation technique developed by the

German psychiatrist Johannes Schultz and first published in 1932. The
technique involves the daily practice of sessions that last around 15 minutes
at anytime of the day. During each session, the person will repeat a set of
visualizations that give him stress. Each session can be practiced in a
position chosen amongst the given postures lying down, sitting meditation,
sitting like a rag doll. The technique can be used to alleviate many stress-
induced disorders.

2. Conflict resolution: - Conflict is one of the major sources of stress. So to

avoid stress the person has to avoid conflict or if he is conflict with someone
then he have to remove that conflict to live without stress. Conflict
resolution is sometimes used in place of dispute resolution. Processes of
conflict resolution generally include negotiation and compromise.

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 STRESS MANAGEMENT

3. Exercise: - Physical exercise is any bodily activity that enhances or

maintains physical fitness and overall health or wellness. It is performed for
various reasons. These include strengthening muscles and the cardiovascular
system, for enjoyment, to reduce stress and to reduce various problems due
to stress. Frequent and regular aerobic exercise has been shown to help
prevent or treat serious and life-threatening chronic conditions such as high
blood pressure, obesity, heart disease, diabetes, insomnia, and depression.

4. Getting a hobby: - A hobby is an activity or interest that is done for

pleasure or relaxation, typically done during one's leisure time. An hobby
can reduce stress because when a person is busy doing some other work in
free time rather than spending the time in stress then his brain and body will
be relaxed and will get rest and give him power and energy to cope with
stress in a healthy way. Types of hobbies that can be used to reduce stress are:

 Collecting.
 Games.
 Outdoor recreation.
 Performing arts.
 Creative hobbies.
 Cooking.
 Gardening.
 Fish keeping.
 Reading.

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 STRESS MANAGEMENT

5. Meditation: - Meditation is a one of the natural methods of relieving

stress. Though meditation and stress are inter related now, it actually started
as a religious practice. Meditation is a simple way to balance a person's
physical, mental and emotional states. Meditation originated from Hinduism.
Meditation was later done for non religious purposes like exercises, martial
arts and treatment of health conditions. In the present era, many religions
especially eastern religions like Buddhism, Sikhism, and Judaism follow
meditation. The recent attention on meditation is because it acts as a stress
reliever.

Steps of Performing Meditation

 Sit in a comfortable position with the spine straight and erect.

 Close the eyes.
 Focus on breathing or an object or a sound.
 Take deep breaths slowly.
 This is done for 10 -20 minutes.

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 STRESS MANAGEMENT

By doing this the person mind focuses on a particular object and thus get rid
of all the thoughts and worries and the person will feel relaxed.

6. Deep breathing: - Deep breathing increases the level of oxygen in the

body. With the increase of oxygen level in body the amount of energy
produced in the body increases and this makes the body or brain ready to
cope with the stress in the better way.

7. Yoga Nidra: - Practice of Yoga nidra relaxes the body organs, as well as
the tissues and cells of the body, hence the nervous system and neurons
relaxes, ultimately it makes one totally free to stress.

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 STRESS MANAGEMENT

8. Fractional relaxation: - Fractional relaxation is a method of releasing

muscular tension in one small part of the body at a time, such as relaxing
one finger, then relaxing another, then adding another. Then the whole hand
is relaxed, followed by the forearm, and then the upper arm. The other arm is
relaxed next, starting with a finger. Then the legs and so on, including all
body parts until the entire body is relaxed.

9. Spending time in nature: -Spending time in nature relaxes one’s mind

and takes him away from all the worries and the environment that causes
stress. After having a break from stress the person is able to think and act in
a better way and by spending time in nature the individual gets time to think
in peace that what is causing him stress and how he can effectively remove
that stress from his life.

10. Stress balls: - A stress ball is a malleable toy. It is squeezed in the hand
and manipulated by the fingers, either help relieve stress and muscle tension

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 STRESS MANAGEMENT

or to exercise the muscles of the hand. Whenever a person is in stress,

frustrated or anger then he can use stress ball he can remove his anger and
frustration on stress balls by squeezing them and playing with them.

11. Time management: - Time management can reduce stress. When we

plan and schedule our work and our personal life properly then it reduces the
stress to great extent. We should work as efficiently as we can should find
ways to make our work easy. We should complete our task in time to avoid
stress. We should break down big jobs into smaller tasks because it reduces
stress and small jobs can be done on time easily.

12. Playing stress reliever games: - When tension and frustration

increases it means tension is also increasing. Playing stress reliever games is
an easy way to have win over stress. The trick is to play those games which
can be easily won. The motive of playing easy games is to show yourself that
you can be successful in your life.

The various stress reliever games that can be used to reduce stress are:

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 Internet flash games.

 Computer games (minesweeper, FreeCell and solitaire).
 Rubik’s cube.
 Darts.
 Crosswords Puzzle.

13. Listening to music: - During the time of stress the person should listen
to stress relaxing music. The various types of stress relaxing music are: -
 New Age music.
 Classical music.
 Psychedelic music.
 Sleep Music.

14. Starting the stress journal: - A stress journal can help you identify the
regular stressors in your life and the way you deal with them. Each time you
feel stressed, keep track of it in your journal. As you keep a daily log, you
will begin to see patterns and common themes and then it becomes easy to
cope up with stress as you can see what things you did last time to manage
the same type of stress. Write down:

 What caused your stress (make a guess if you’re unsure)?

 How you felt, both physically and emotionally.
 How you acted in response.
 What you did to make yourself feel better.

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 STRESS MANAGEMENT

15. A relaxation technique: - It is any method, process, procedure, or

activity that helps a person to relax, to attain a state of increased calmness;
or otherwise reduce levels of anxiety, stress or anger. Program and can
decrease muscle tension, lower the blood pressure and slow heart and breath
rates, among other health benefits.

STRESS
MANAGEMENT AT NSPL

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 STRESS MANAGEMENT

Managing stress is all about taking charge of your thoughts, your emotions, your
schedule, your environment, and the way you deal with problems. The ultimate
goal is a balanced life, with time for work, relationships, relaxation, and fun.

THE VARIOUS TECHNIQUES THAT ARE USED IN NSPL FOR

STRESS MANAGEMENT ARE: -

1. TIME MANAGEMENT: - All employees of NSPL are given instructions

to do their work on time and they are given special training and guidance as to
how to divide their work in smaller parts and do the given job on time by
avoiding stress. This is done by adopting the technique of time management.

2. MEDITATION: - Special classes for mediation are arranged for the

employees of NSPL once every 6 months. An instructor is called and he makes
the employees to learn and practice mediation and helps them to reduce stress.
These classes are very helpful as these reduce the stress in the employees and
help them to give the best during the working hours.

3. SPENDING TIME IN NATURE: - Once a year the employees of NSPL

are taken on picnic cum training secession. In this the employees are taken out

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of the local area mostly in place where there is lot of greenery and calmness for
10 to 15 days there they are given proper training regarding their work in the
company and in the mean while they can go out and enjoy the place and enjoy
the picnic also because at this time, the employees are not under the strict
working schedule.

4. FRIENDLY ENVIRONMENT IN THE COMPANY: - The working

environment of the company is very friendly. There are no restrictions for
middle level employees to meet or to discuss the problem with the top
management. They can approach the top authority whenever they want or
whenever they are in need. This reduces the stress because the employees can
easily communicate with each other and tell the authority to what problem they
are facing and this helps in giving best results also.

5. STRESS BALLS: - The company has many stress balls in their complex the
employees can use them whenever they are in stress, frustration or anger.

6. LONG LUNCH BREAK: - The employees are given a long lunch break
of 1 hour. In this break they are not give any type of work to do by top
management and they can utilize their 1 hour in any way they want. They can
go to market, have food quickly and can use office computer to surf on internet
or use it for orkut and facebook. This reduces stress because it gives break to
the employees from their work and gives them time to relax.

7. CONFLICT RESOLUTION: - As the working environment of the

company is very friendly so there are no conflicts in NSPL. As everyone is
assigned with his piece of job so no one interferes in others job, and if the

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conflicts arises the top level management resolves that conflict as soon as
possible.

8. OTHER TECHNIQUES: - The employees can use various other small

and simple stress management techniques while working also like: -

 Deep breathing.
 Discussing work related problem with other employees.
 Relax for some time.
 Autogenic training

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RESEARCH METHODOLOGY

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 STRESS MANAGEMENT

Research can be defined as the search for knowledge or as any systematic

investigation to establish facts. The primary purpose for applied research (as
opposed to basic research) is discovering, interpreting, and the development of
methods and systems for the advancement of human knowledge on a wide variety
of scientific matters of our world and the universe. Research can use the scientific
method, but need not do so.

Research methodology is a way to solve the research problem in a

systematic manner. It may understand as a science of studying how the research is
done significantly. The methodology may differ from problem to problem, yet the
basic approach towards the research remains the same: 

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SOURCES OF DATA

PRIMARY DATA:-

The primary data has been collected through the Questionnaire. The

Questionnaire has been properly prepared in order to cover all the Information

required for the study. The primary data has been obtained by interaction with the

officials and staff in the division in the organization and also obtained through the

Questionnaire distributed to the persons in different departments in that particular

division.

SECONDARY DATA:-

1. Through the Annual reports of the corporation, from the Manuals and also from

records available in the organization. Some other data also collected from the

reports, registers and books and from the files available in the organization.

2. Information collected from various HRM books.

3. It is the data which is collected through internet and through the literature study.

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 STRESS MANAGEMENT

SAMPLING PLAN

SAMPLE DESIGN:-
The method of sampling used was Simple Random sampling. Random sampling
from a finite population refers to that method of sample selection which gives each
possible sample combination an equal probability of being picked up and each item
in the entire population to have equal chance of being included in the sample .

SAMPLE SIZE:-

The researcher has allowed to-do the project in particular division in the
organization. The study is limited to only that particular division.

TOTAL SIZE: 176

SAMPLE SIZE: 50

Keeping in view of the above objectives of the study, an objective type

Questionnaire is prepared and distributed to 50 persons for the sample and
collected opinions.

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 STRESS MANAGEMENT

LIMITATIONS

Though adequate care has been taken while doing the project. This Project still
suffers from certain limitations. They are as follows: -

1. The STRESS MANAGEMENT is a very wide concept. The present study

examines it from identified and selected dimensions only. However it is
possible that there may be other factors which might not have been covered in
this study.

2. Some respondents did not properly respond to the Questionnaire.

3. The Management allowed the researcher to collect the data from the limited
respondents only.

4. Employees of the organization may hide the fact.

5. The management did not agree to disclose all the confidential data.

6. Number of respondents is very less, so clear conclusion can’t be   drawn.

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 STRESS MANAGEMENT

DATA ANALYSIS AND INTERPRITATION

Universe And Survey Population

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 STRESS MANAGEMENT

The universe is the employees working at NSPL in Amritsar. I have selected 50

employees from the company for the survey. I have prepared a questionnaire for
survey and research.

Research Design

This research is of EXPLORATARY research design. I have used the

questionnaire method for collecting the data.

Data collection: -

This data is a primary data, which I have collected with the help of questionnaire. I
have prepared a questionnaire on the basis of factors responsible for causing stress
in employees in the organization and also focus the factors how top level helps the
employees to reduce stress. The result of analysis and interpretation of the survey
is explained below: -

1. My job makes me nervous?

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 STRESS MANAGEMENT

Options No. of people Percentage

Strongly Agree 0 0
Agree 3 6
Neutral 2 4
Disagree 16 32
Strongly Disagree 29 58

SA
A
N
D
SD

According to the survey 6% people agree that their job makes them nervous, 32%
disagree with this and 58% strongly disagree with this. 4% of people were neutral
for this question.

2. The job difficulty usually brings me sleeplessness?

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 STRESS MANAGEMENT

Options No. of people Percentage

Strongly Agree 2 4
Agree 1 2
Neutral 1 2
Disagree 21 42
Strongly Disagree 25 50

SA
A
N
D
SD

The survey shows that 4% of people strongly agree that job difficulty usually
brings sleeplessness in them 2% just agreed, 2% were neutral, 42% disagreed and
50% strongly disagreed to this point.

3. I often feel nervous at work?

Options No. of people Percentage

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 STRESS MANAGEMENT

Strongly Agree 0 0
Agree 1 2
Neutral 4 8
Disagree 26 52
Strongly Disagree 19 38

SA
A
N
D
SD

52% people disagreed and 38% strongly disagreed that they feel nervous at work.
8% were neutral and 2% agreed that they feel nervous.

4. I feel exhausted after daily work?

Options No. of people Percentage

Strongly Agree 2 4

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 STRESS MANAGEMENT

Agree 8 16
Neutral 8 16
Disagree 16 32
Strongly Disagree 16 32

SA
A
N
D
SD

According to the survey, 32% strongly disagree and 32% disagree that they feel
exhausted after daily work and 16% agreed whereas 4%strongly agreed that they
feel exhausted. 16% of the people were neutral for this.

5. It’s helpful for my health if I change my job?

Options No. of people Percentage

Strongly Agree 1 2
Agree 7 14
Neutral 24 48
Disagree 6 12
Strongly Disagree 12 24

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 STRESS MANAGEMENT

SA
A
N
D
SD

48% of people were neutral when they were asked that is it helpful for their health
if they change the job. 24% strongly disagreed and 12% disagreed to this. On the
other hand 2% strongly agreed and 14% agreed to this.

6. I feel weak and dispirited at work?

Options No. of people Percentage

Strongly Agree 0 0
Agree 0 0
Neutral 8 16
Disagree 24 48
Strongly Disagree 18 36

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 STRESS MANAGEMENT

SA
A
N
D
SD

48% people disagree and 36% strongly disagree that they feel weak and dispirited
at work and 16% were neutral to this.

7. I feel more hot – tempered at work?

Options No. of people Percentage

Strongly Agree 0 0
Agree 6 12
Neutral 25 50
Disagree 8 16
Strongly Disagree 11 22

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 STRESS MANAGEMENT

SA
A
N
D
SD

12% of the people agreed that feel hot tempered at work, 50% were neutral 16%
disagree and 22 % strongly disagree that they feel hot tempered at work.

8. I feel depressed and unhappy at work?

Options No. of people Percentage

Strongly Agree 0 0
Agree 3 6
Neutral 2 4
Disagree 16 32
Strongly Disagree 29 58

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 STRESS MANAGEMENT

SA
A
N
D
SD

58% people strongly disagree and 32% disagree that they feel depressed and
unhappy at work. 4% were neutral and 6% agreed that they feel depressed and
unhappy.

9. I often set work schedule for myself?

Options No. of people Percentage

Strongly Agree 18 36
Agree 24 48
Neutral 3 6
Disagree 3 6
Strongly Disagree 2 4

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 STRESS MANAGEMENT

SA
A
N
D
SD

36% of people strongly agree and 48% agree that they set the work schedule for
themselves before they do any work. 6% were neutral, 6% disagreed and 4%
strongly disagreed to this.

10. I am often anxious to get target but don’t know how to achieve it?

Options No. of people Percentage

Strongly Agree 2 4
Agree 6 12
Neutral 16 32
Disagree 18 36
Strongly Disagree 8 16

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 STRESS MANAGEMENT

S A
A
N
D
SD

According to the survey 32% people were neutral, 36% disagreed, 16% strongly
disagreed, 4% strongly agreed and 12% agreed that they are often anxious to get
target but don’t know how to achieve it.

11. My company uses stress management techniques to reduce stress at work

place?

Options No. of people Percentage

Strongly Agree 23 46
Agree 19 38
Neutral 1 2
Disagree 5 10
Strongly Disagree 2 4

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 STRESS MANAGEMENT

SA
A
N
D
SD

46% people strongly agree that their company uses stress management techniques
to reduce stress at work place 38% agree to this 10% disagree, 4% strongly
disagree and 2% were neutral.

12. The stress management techniques used by my company are very

effective?

Options No. of people Percentage

Strongly Agree 24 48
Agree 14 28
Neutral 6 12
Disagree 1 2
Strongly Disagree 5 10

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 STRESS MANAGEMENT

SA
A
N
D
SD

According to survey 48% employees strongly agree and 28% agree that stress
management techniques used by the company are very effective 12% are neutral,
2% disagree and 10% strongly disagree to this.

13. I am satisfied with the stress management techniques used by my

company?

Options No. of people Percentage

Strongly Agree 18 36
Agree 22 44
Neutral 3 6
Disagree 2 4
Strongly Disagree 5 10

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 STRESS MANAGEMENT

SA
A
N
D
SD

36% employees strongly agree that they are satisfied with the stress management
techniques used by the company, 44% agreed 6% were neutral 4% disagreed and
10% strongly disagreed.

14. Company listens to the problems of the employees and helps them in
every possible way?

Options No. of people Percentage

Strongly Agree 29 58
Agree 19 38
Neutral 2 4
Disagree 0 0
Strongly Disagree 0 0

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 STRESS MANAGEMENT

SA
A
N
D
SD

58% strongly agreed and 38% agreed that Company listens to the problems of the
employees and helps them in every possible way and 4% neutral for this.

15. Company helps the employees to make a proper balance between

professional and personal life?

Options No. of people Percentage

Strongly Agree 21 42
Agree 24 48
Neutral 4 8
Disagree 1 2
Strongly Disagree 0 0

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 STRESS MANAGEMENT

SA
A
N
D
SD

42% employees strongly agree and 48% agree that Company helps the employees
to make a proper balance between professional and personal life. 8% were neutral
and 2% disagree.

16. When company gives me extra work, I feel very delighted?

Options No. of people Percentage

Strongly Agree 10 20
Agree 12 24
Neutral 17 34
Disagree 8 16
Strongly Disagree 3 6

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 STRESS MANAGEMENT

SA
A
N
D
SD

34% employees were neutral when asked that when company gives you extra
work, do you feel delighted 20% strongly agreed, 24% agreed, 16% disagree and
6% strongly disagreed to this.

INTERPRETATION: -

 Many employees think that their job makes them tired and exhausted till the
evening.

 Many employees set their work schedules before they start any work and
this is a good technique to reduce stress according to the employees of the
company.

 The company uses various stress management techniques to reduce stress in

employees and many employees are satisfied with these techniques.

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 The company helps the employees in every possible way whenever the
employees need help and the company also helps the employees to maintain
the proper balance between personal and professional life.

 The employees are happy with the leaves given to them by the company.

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SUGGESTIONS

THE SUGGESTIONS FOR THE BETTERMENT OF

STRESS MANAGEMET SYSTEM IN NSPL ARE:-

 Some more good and effective techniques should be used by the company.

Like: -
 More emphasize should be given on TIME MANAGEMENT.
 More and more stress management games should be in practice.

 Company should try different techniques every time rather than using same
technique again and again.

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 The employees of the company are given the right to speak, in this if the
employees any problem in the company regarding anything, then they can mail
the higher authorities without telling their identity. If the employee is having
any problem then he should make the right use of his right and this helps the
employees to reduce stress.

 Management should give due importance to mental relaxation &social cultural

development of an employees who works hard for the company.

 The team leaders should give the job to the employees according to the
qualifications and capabilities of the employees so that he can do the job well
and can give the best results. This also helps in reducing stress to a great extent.

BIBLIOGRAPHY

Dr. Andrew Goliszek ,60 Second Stress Management.

Brookes D. (1997) Breathe Stress Away, Hollanden Publishing.

Lehrer P.M., Woolfolk R.L. (1993) Principles and Practices of Stress Management.
The Guildford Press.

http://en.wikipedia.org/wiki/Stress_management
http://en.wikipedia.org/wiki/Chronic_stress
http://www.mftrou.com/stress-management-techniques.html
http://www.dealwithstress.com/Types-Of-Stress.html

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http://www.lesstress.net/different-types-of-stress.htm
http://en.wikipedia.org/wiki/Street_game
http://www.stress-relief-resources.com/stress-management-games.html
http://www.stressmanagementtips.com/games.htm

Questionnaire

I am BHANU PRATAP PATHANIA student of the ARNI UNIVERSITY Kathgarh Indora

distt Kangra Himachal Pradesh. I am pursuing my project entitled “STRESS MANGEMENT”
in NSPL (Nest Software Pvt. Ltd).

Kindly devote some time for the fulfillment of my questionnaire. I will be highly thankful to
you for your kind devotion.

ABRIVATION: -
SA - Strongly Agree.
A - Agree.
N - Neutral.
D - Disagree.
SD - Strongly Disagree.

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Sr.No. Questions SA A N D SD

1. My job makes me nervous.

2. The job difficulty usually brings me sleeplessness.

3. I often feel nervous at work.

4. I feel exhausted after daily work.

5. It’s helpful for my health if I change my job.

6. I feel weak and dispirited at work.

7. I feel more hot-tempered at work.

8. I feel depressed and unhappy at work

9. I often set work schedule for myself.

10. I am often anxious to get the target but don’t know how to achieve it.
My Company uses stress management techniques to reduce stress at work
11.
place.
The stress management techniques used by my company are very
12.
effective.
I am satisfied with the stress management techniques used by my
13.
company.
Company listens to the problems of the employees and helps them in
14.
every possible way.
Company helps the employees to make a proper balance between
15.
professional and personal life.

16. When company gives me extra work, I feel very delighted.

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