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COMPANY PHILOSOPHY............................................................................................................2
INTRODUCTION...........................................................................................................................2
EQUAL EMPLOYMENT OPPORTUNITY...................................................................................3
EMPLOYMENT-AT-WILL.............................................................................................................3
PROOF OF WORK ELIGIBILITY.................................................................................................4
PAYMENT OF WAGES AND SALARIES....................................................................................4
OVERTIME.....................................................................................................................................4
PERSONAL LEAVE ......................................................................................................................4
MATERNITY LEAVE.....................................................................................................................5
HEALTH INSURANCE DURING LEAVE....................................................................................5
BEREAVEMENT LEAVE...............................................................................................................5
LUNCH AND BREAK TIMES.....................................................................................................65
CLOSING DUE TO WEATHER...................................................................................................65
WORKERS’ COMPENSATION INSURANCE.............................................................................6
PERSONAL CONDUCT................................................................................................................6
DRESS CODE.................................................................................................................................7
ABSENTEEISM / TARDINESS.....................................................................................................7
WORKPLACE HARASSMENT....................................................................................................8
PERSONAL TELEPHONE CALLS..................................................................109CELL PHONE
POLICY…………………………………………………………………………10
HOUSEKEEPING.........................................................................................................................10
COMPANY PROPERTY...............................................................................................................10
OUTSIDE EMPLOYMENT......................................................................................................1110
WEAPONS....................................................................................................................................11
ELECTRONIC AND TELEPHONIC COMMUNICATIONS......................................................11
SEPARATION OF EMPLOYMENT........................................................................................1312
EMPLOYMENT ACKNOWLEDGEMENT FORM................................................................1413
COMPANY PHILOSOPHY
"OUR ONLY BUSINESS IS SERVICE"
Since the beginning, our Company has operated on three simple beliefs. These
beliefs are the basis of the policies, high standards, and overall Company philosophy
under which we operate today. Everything we do as Company employees should
represent these three principles.
Clients do business with us only when they perceive they are consistently
receiving high quality service with each question or request. All employees, regardless
of job description, are representatives of the Company. A strong commitment to service
is of little importance if we fail to know our clients and their specific needs and
requirements of the moment. The key to giving high quality service is acting on those
needs and requirements on a timely basis. We must demonstrate daily to our clients
our "We can do it and do it right" attitude. Control over service quality is the
responsibility of each employee.
We must all grow and develop as the business grows and develops. Education
and development of our individual skills go hand in hand with better service to our
clients. Excellence is important in every assignment, duty, and task.
INTRODUCTION
This handbook has been prepared to acquaint all employees with some of the
policies and procedures of Hammond Insurance Agency, Incorporated (the "Company").
This handbook is designed to answer some of your questions and provide some
guidelines concerning various employment policies and other information that you may
need.
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Questions concerning the material contained in this handbook should be directed
to your immediate supervisor. The Company reserves the right to alter, add, delete, or
vary from the policies and procedures contained in this handbook from time to time as it
deems necessary, with or without notice. The Company will inform employees of any
changes in policies and procedures as soon as it is practical.
EMPLOYMENT-AT-WILL
Employees who do not have written individual contracts of employment with the
Company for a definite period of time are employed at the will of the Company for an
indefinite period of time. At the option of either the Company or the employee, an
employee's employment with the Company may be terminated with or without cause,
and with or without notice, at any time.
Neither these policies nor any other policies, applications, memoranda, or other
documents given to employees shall be used, construed, or regarded as limiting the
Company's right to terminate an employee with or without cause, and with or without
notice, at any time. Further, such documents shall not be used, construed, or regarded
as creating an express or implied contract regarding wages or salaries, hours, or other
privileges, terms, or conditions of employment.
These policies may be amended or deleted at the sole discretion of the Company
at any time.
Employees are deemed to have notice of all policies, whether existing, new, or
amended, upon announcement of the policies, distribution of the policies, or posting of
the policies.
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PROOF OF WORK ELIGIBILITY
Within (3) three business days of his or her first day of work, each employee
must complete Federal Form I-9 and provide documentation proving his or her identity
and eligibility to work in the United States. The federal government requires the
Company to do this.
Employees are paid on the fifteenth (15 th) and last day of every month
(“Payday”). If a Payday is on a weekend day or Company holiday, Payday will be the
preceding workday.
OVERTIME
Overtime of one and one-half times the employee's regular hourly rate will be
paid to non-exempt hourly) employees for any hours worked in excess of forty (40)
hours per week. Exempt employees will not be paid overtime.
PERSONAL LEAVE
Full-time employees will receive personal leave days, classified as Vacation Time
and Sick Time. Vacation Time of up to 5 consecutive days must be requested in writing
(email is sufficient) in advance at least two (2) weeks prior to the requested leave. 30
days advance notice is required for vacation time of 6-10 consecutive days. 90 days
advance notice is required for Vacation time over 10 consecutive days.
The first year of employment, employees receive 5 days Vacation Time and 5 days Sick
Time, both prorated. The calendar year after the third anniversary of employment date,
employees will receive 10 days Vacation Time. The calendar year after the seventh
anniversary of employment date, employees will receive 15 days Vacation time.
Vacation days are intended to be taken in the calendar year in which they are
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awarded. All employees are encouraged to use their personal leave to minimize or
alleviate job-related stress and tension. Employees may not “cash in” their personal
days. Up to 5 vacation days may be rolled over each year, for a maximum of 10 days of
rolled over vacation time. There is no rollover of Sick Time.
Sick time of up to 5 days is currently given to all employees. There is no rollover of Sick
Time. Overage on used Sick Time will be charged back to the employee. The Company
understands that personal leave due to illness will not allow much notice; please give as
much notice as possible. Any leave for which the required advance notice was not given
will be considered Sick Time. Employees may also use Sick Time for scheduled medical
appointments.
Vacation and Sick days are earned pro-rata with service that year. For instance,
if an employee leaves the company halfway through the year, their actual earned
personal leave days will be just half the total initially granted for that year (if an
employee is allowed 40 hours of personal leave time in 2014 but leaves the company
on 6/30/14, then that employee will have only earned 20 hours of personal leave). If
employee or company terminates employment and employee has used more than
his/her pro-rated amount of time, the value of that time will be refunded (withheld) from
his/her last paycheck.
Out-of-office email reply and out-of-office voicemail greeting must be activated for
all planned personal leave days. The message must clearly state when you will return.
MATERNITY LEAVE
The Company grants a six (6) week leave of absence, without pay, to all full-time
employees who are absent from work for pregnancy, childbirth, and related medical
conditions which exceed accumulated personal leave.
BEREAVEMENT LEAVE
The Company grants two days of leave, with pay, to full-time employees who are
absent due to death or funeral in the employee’s immediate family. Immediate family
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includes the Employee’s spouse and the Employee’s and his or her spouse’s parents,
children, brothers and sisters, or grandparents, and their spouses.
Lunch time for all employees is one hour, and is scheduled 12-1pm.
Each employee will have two (2) ten-minute breaks each day. These breaks may
be used for smoking, food preparation, etc. Such breaks should be taken so as not to
inconvenience clients or co-workers.
Each employee will be notified if the office is closed due to inclement weather.
Employees who can work from home are expected to do so.
PERSONAL CONDUCT
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3. Insubordination or other disrespectful conduct;
4. Unauthorized use of Company property or property of another employee;
5. Horseplay;
6. Fighting, bickering, or attempting bodily harm to another employee;
7. Falsification of any Company records or documents;
8. Profanity or abusive language;
9. Misuse, abuse, or destruction of Company property or property of another
employee;
10. Excessive absenteeism or any absence without notice; overstaying
approved leaves;
11. Failure to properly notify the Company of an anticipated tardiness,
absence, or leave;
12. Failure to maintain acceptable personal appearance and hygiene;
13. Failure to adhere to Company policies;
14. Garnishments of more than one indebtedness (includes child support);
15. Failure to maintain harmonious relationships with co-workers;
16. Violation of health or safety rules;
17. Sexual or other unlawful harassment;
18. Possession of dangerous or unauthorized materials, such as explosives or
firearms;
19. Unauthorized disclosure of business “secrets” or confidential information;
20. Misrepresentations, falsification, or material omissions in information
contained in the employment application;
21. Immoral or indecent conduct;
22. Refusal to work overtime unless excused; or
23. Contributing to or creating unsanitary conditions or poor housekeeping.
The foregoing list of offenses is provided for purposes of illustration only and is
not intended to be a complete list of offenses for which disciplinary action may be taken.
DRESS CODE
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ABSENTEEISM / TARDINESS
Regular attendance and punctuality are essential to the proper functioning of the
Company. The Company expects every employee to report to work, to return to work
from lunch breaks, and to leave work as scheduled. Excessive excused or unexcused
absences or incidences of tardiness are grounds for disciplinary action up to and
including termination. Employees are required to notify the Company of an absence at
least one hour before their normal starting time, or in the case of an emergency, as
soon as possible. An employee’s failure to timely notify the Company of an absence or
anticipated absence is grounds for disciplinary action up to and including termination.
WORKPLACE HARASSMENT
The Company is proud of its professional and congenial work environment and
will take necessary steps to ensure that the work environment remains pleasant for all
who work here. The Company will not tolerate harassment of any employee by any
other employee or third party for any reason. In addition, harassment for any
discriminatory reason, such as race, sex, national origin, disability, age, or religion is
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prohibited by state and federal lawsstate and federal laws prohibit harassment for any
discriminatory reason, such as race, sex, national origin, disability, age, or religion.
The Company prohibits not only unlawful harassment but also other
unprofessional and discourteous actions that affect the professional and congenial work
environment and the effectiveness and efficiency of our employees. For this reason,
derogatory, racial, ethnic, religious, age, sexual or other inappropriate remarks, slurs, or
jokes will not be tolerated.
Each employee must exercise his or her own good judgment to avoid engaging
in conduct that may be perceived by others as harassment. Such conduct can include,
but is not limited to:
Any employee who believes that he or she has been subjected to sexual
harassment, harassment on another basis, or objectionable conduct under this policy
must report such conduct immediately to the President or the Controller. DO NOT
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ALLOW AN INAPPROPRIATE SITUATION TO CONTINUE BY NOT REPORTING IT,
REGARDLESS OF WHO IS CREATING THAT SITUATION. All reported incidents will
be promptly and thoroughly investigated and corrective and or preventative actions will
be taken where necessary.
State and federal laws prohibit any type of retaliation against a person for making
good faith, legitimate complaints of harassment or for assisting in the investigation of a
complaint. The terms and conditions of any employee's employment will not be affected
by the fact that he or she has brought a good faith complaint of harassment or assisted
in the investigation of such a complaint.
Any employee who engages in objectionable conduct under this policy is subject
to discipline up to and including termination.
An employee must not use their device in any way that may damage the
legitimate interest of the Company’s business and employee relationships.
Cell phones shall be turned off or set to silent or vibrate mode during
meetings, conferences and in other locations where incoming calls may
disrupt normal workflow.
HOUSEKEEPING
It is the policy of the Company that offices are kept clean and professionally
attractive to clients. Employees should police or pick-up trash-like items whenever they
encounter them. All offices, desks, and work areas need to be free from clutter and
must be kept in an organized manner.
COMPANY PROPERTY
The Company invested a great deal of money in the property and equipment that
employees use to perform their jobs. The Company asks that all employees take care of
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Company property and report any problems to the President or the Controller.
Please use Company property only in the manner intended and as instructed.
The Company does not allow personal use of the Company’s property unless
specifically authorized in this handbook. Failure to use Company property appropriately
may result in disciplinary action, up to and including termination.
When an Employee’s employment with the Company ends, that employee must
return Company property—and return it clean and in good repair. This includes this
handbook, all manuals and guides, documents, phones, computers, and keys.
OUTSIDE EMPLOYMENT
NO WEAPONS
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All electronic and telephonic communication systems and all communications
and information transmitted by, received from, or stored in these systems are the
property of the Company and as such are to be used solely for job-related purposes.
The use of any software and business equipment, including, but not limited to,
facsimiles, computers, the Company's email system, the Internet, and copy machines
for private purposes is strictly prohibited.
Employees using this equipment for personal purposes do so at their own risk.
Further, employees are not permitted to use a code, access a file, or retrieve any stored
communication unless authorized to do so or unless they have received prior clearance
from an authorized Company representative. All passwords are the property of the
Company. No employee may use a password or voice-mail access code that has not
been issued to that employee or that is unknown to the Company. Moreover, improper
use of the email system (for example, spreading offensive jokes or remarks) or the
Internet will not be tolerated. Employees who violate this policy are subject to
disciplinary action, up to and including discharge.
To ensure that the use of electronic and telephonic communications systems and
business equipment is consistent with the Company’s legitimate business interests,
authorized representatives of the Company may monitor the use of such equipment
from time to time. This includes monitoring Internet usage of any kind. This may also
include listening to stored voice-mail messages.
The Company provides access to the Internet. The Internet represents a useful
tool for the Company in conducting its business, but like any other tool, it must be used
properly. For purposes of this policy, Internet includes any public electronic data
communications network.
Use of the World Wide Web includes all restrictions whichrestrictions that apply
generally to the use of the Company's email and other electronic and telephonic
equipment, as noted above. In addition, the following rules apply with respect to
Internet use:
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applications.
SEPARATION OF EMPLOYMENT
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EMPLOYMENT ACKNOWLEDGMENT FORM
Since the information, policies, and benefits described here are necessarily
subject to change, I acknowledge that revisions to this handbook may occur with or
without notice. Only the President has the ability to adopt any revisions to the policies in
this handbook.
____________________________________ _______________________
EMPLOYEE’S SIGNATURE DATE
____________________________________
EMPLOYEE’S NAME
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