Songar Ideus

469.763.4973; Songar.Ideus@utdallas.edu
https://www.linkedin.com/in/songar-ideus

EDUCATION
The University of Texas at Dallas May 2018
B.S., Business Administration GPA: 3.195
Comet Scholarship

BUSINESS EXPERIENCE
University of Texas at Dallas – Richardson, Texas February 2017 – Present
OIT TCS Help Desk Associate
 Provides quality customer service to 30+ clients daily ensuring seamlessness of the user’s experience
 Assesses and provides solutions to an assortment of 30+ IT problems depending on customer’s situation
 Manages sensitive customer information and certifies the user’s confidentiality and information security

Home Depot – Flower Mound, Texas June 2016 – August 2016

Merchandise Execution Assistant
 Traveled between stores to support a district wide project to provide customers with a full experience
 Supported in 2 store wide projects that led to the successful implementation of new seasonal product
 Conducted record breaking quality and speed of work in store by ensuring correct pricing and proper placing
of merchandise
Safeway October 2015 – November 2015
Cashier
 Collected and handled $1200+ daily and performed loss prevention techniques to uphold profitability
 Provided outstanding customer service to 150+ customers daily guaranteeing repeated patronage
 Recognized as a model employee due to workplace excellence and diligence to policy
st
31 Medical Group
Summer Associate, Medical Administration June 2014 – August 2014
 Maintained complex classified medical records system housing 1000+ files to preserve military records.
 Corresponded and conducted communications with 10+ military bases to ensure seamless customer service
 Optimized efficiency in workplace to decrease customer wait times by 97%

ORGANIZATIONS
Watermark College Ministry, University of Texas at Dallas – President September 2016 – Present
Student Government, University of Texas at Dallas – Senator September 2016 – May 2017
Institute for Managerial Accountants, University of Texas at Dallas – Secretary September 2016 – December 2016
Turning Point USA, University of Texas at Arlington – Events Coordinator September 2015 – May 2016
Penn State Altoona History Society, Pennsylvania State University – Treasurer December 2014 – May 2015
D6 Gaming Club, Pennsylvania State University – Treasurer September 2014 – May 2015

TECHNICAL SKILLS
Tools: MS Office, MS Excel, MS PowerPoint

ADDITIONAL INFORMATION
Eligibility: Eligible to work in the U.S. with no restrictions