Documentos de Académico
Documentos de Profesional
Documentos de Cultura
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The Millennium School, Dubai
MARKETING
CERTIFICATE
…………………… ………………………
Teacher in- Charge Principal
……………………… ………………………
Internal Examiner External Examiner
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ACKNOWLEDGEMENT
I would also like to thank my friends and family members for their kind support and
guidance without which this project would not have completed.
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“Market survey of selected consumer products
on the basis of brand name and package.
Collection of data and preparing report on the
basis of popularity of different brands and
popularity and quality of packages of products,
and reasons there of.”
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INDEX
1 Cover page 1
2 Certificate 2
3 Acknowledgement 3
4 Project Topic 4
5 Index 5-6
6 Branding 7-8
9 Brand 2 - Maggi 11
10 Product 1 - Chocolates 12
11 Brand 1 - Hershey’s 13
12 Brand 2 - Maltesers 14
13 Project Report 15
14 Market Survey 16
15 Questionnaire 17-20
17 Conclusion on Branding 26
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S.no Topic Page Signature
18 Packaging 27-28
19 Forms of Packaging 29
26 Product 1 - Chocolates 40
27 Brand 1 - Hershey’s 40
28 Brand 2 - Maltesers 41
29 Label 42-43
31 Questionnaire 46-49
33 Conclusion on Packaging 55
35 Bibliography 57
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BRANDING
Brand is defined as a “ name, term, sign, symbol or a design or a combination of them, intended to
identify the goods and services of one seller or group of sellers and to differentiate them from those of
the competitor “- Philip Kotler
Importance of Branding
1. Branding Improves Recognition: One of major components of your brand is your logo. Think of how
we instantly recognize the golden arches of McDonalds or the simple, but powerful eagle of the USPS.
As the “face” of a company, logo design is critical because that simple graphic will be on every piece of
correspondence and advertising. A professional logo design is simple enough to be memorable, but
powerful enough to give the desired impression of your company.
2. Branding Creates Trust: A professional appearance builds credibility and trust. People are more likely
to purchase from a business that appears polished and legitimate. Emotional reactions are hardwired
into our brains, and those reactions are very real influencers.
3. Branding Supports Advertising: Advertising is another component of your brand. Both the medium
chosen and demographic targeted for advertisements builds a brand. Too narrow an advertising focus,
and a company risks being “pigeon holed” and losing their ability to expand into new markets. Too
broad a focus, and the company fails to create a definable impression of the company in the minds of
would be customers.
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Requirements of good branding
A solid brand building process can transform a business from a small player into a successful competitor.
The firm will discover that their customers will develop a deeper level of trust for their brand, and be
more likely to purchase what they are are selling.
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PRODUCT 1 : INSTANT NOODLES
- Instant noodles are sold in a precooked and dried noodle block, with flavoring powder and/or
seasoning oil.
- The flavoring is usually in a separate packet, although in the case of cup noodles the flavoring is
often loose in the cup.
- Some instant noodle products are seal packed; these can be reheated or eaten straight from the
packet/container. Dried noodle blocks are cooked or soaked in boiling water before eating.
Age – 8 - 45 years
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Brand 1: Cup Noodles
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Brand 2: Maggi
- Ever since its launch in India in 1983, this brand has become
synonymous with noodles. The bright red and yellow colours
of the packet with the brilliant blue “2-minute Noodles” printed
on it has found a place on every kitchen.
- Over the years, Maggi has grown as a brand and positioned itself as a “Fast to cook! Good to Eat! “
food product .
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PRODUCT 2 : CHOCOLATES
- Chocolates are today consumed by people of all age groups and it has also become best gifts at all
celebrations . This is the reason the chocolate industry is day-by-day growing in India.
For younger age groups , a sweeter milk chocolate is made , but for older age groups
( 50 - 80 onwards ) , darker and more bitter chocolate is the one preferred , there is no gender
segmentation .
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Brand 1: Hershey’s
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Brand 2: Maltesers
- The current Maltesers' slogan is "The lighter way to enjoy chocolate. Earlier slogans have included;
"The chocolates with the less fattening centre", "No ordinary chocolate" and "Nothing pleases like
Maltesers".
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PROJECT
REPORT
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MARKET SURVEY
- Market research/survey is any organized effort to gather information about target markets or
customers. It is a very important component of business strategy.
- Market research provides important information to identify and analyse the market need, market size
and competition.
- Surveys have been used in various fields of research, such as sociology, marketing research, politics
and psychology.
METHODOLOGY : QUESTIONNARE
- Sir Francis Galton, an English polymath, introduced the use of the questionnaire in surveys.
- Questionnaires usually ask questions that elicit ideas and behaviours, preferences, traits, attitudes and
facts.
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QUESTIONNAIRE - NOODLES
This survey is conducted by the students of TMS for a Marketing Project , to estimate the popularity of
different brands among the consumers . Kindly fill in the given questions with appropriate details or by
1. Which brand do you feel more safe with in terms of quality ingredients being used ?
- Cup Noodles
- Maggi
- Cup Noodles
- Maggi
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3. Which brand gives you more satisfaction upon your purchase ?
- Cup Noodles
- Maggi
- Cup Noodles
- Maggi
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QUESTIONNAIRE - CHOCOLATES
This survey is conducted by the students of TMS for a Marketing Project , to estimate the popularity of
different brands among the consumers . Kindly fill in the given questions with appropriate details or by
- Hershey’s
- Maltesers
- Hershey’s
- Maltesers
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3. Which brand gives you more satisfaction upon your purchase ?
- Hershey’s
- Maltesers
4. Where do other brands stand in comparison to the brand you have chosen ( rate the following
brands on a scale of 1-5 ) ?
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RESULT AFTER
SURVEY
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INTERPRETATIONS ON NOODLES
Which brand do you feel more safe with in terms of quality ingredients being used ?
- Cup Noodles
Cup Noodles Maggi
- Maggi
20% have chosen Maggi over Cup Noodles because they say
they have been using Maggi noodles for a long time , and say
that the PR activities done by Maggi helps them feel sure about the good quality of the products .
Thus , if an organization is found to have wrong quality ingredients , they can loose the trust of their
customers .
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Which brand do you think gives additional benefits to the product ?
- Cup Noodles
- Maggi
Cup Noodles Maggi
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INTERPRETATIONS ON CHOCOLATES
- Hershey’s
Hershey's Maltesers
- Maltesers
Thus , both organizations have been equally good is providing quality products which satisfies
customers needs and wants .
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Which brand offers more variety ?
- Hershey’s
Hershey's Maltesers
- Maltesers
Thus , Maltesers has a better variety of products , and attracts a larger group of customers .
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CONCLUSION ON BRANDING
In INSTANT NOODLES , Cup Noodles is better on an overall view point . Cup noodles has been more
successful in making the customers feel safe and sure about the good quality of their product , whereas
Maggi couldn’t do so because of reports that showed that their noodles had a high lead content ,
because of this situation , they lost the trust of many customers .
In CHOCOLATES , Maltesers have been more successful due to their continual adaptation to the
business environment , and adjustment of plans and strategies according to these changes .
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PACKAGING
Packaging is the wrapping material around a consumer item that serves to contain, identify, describe,
protect, display, promote and otherwise make the product marketable and keep it clean .
Packaging is more than just your product's pretty face. Your package design may affect everything from
breakage rates in shipment to whether stores will be willing to stock it.
For example, "displayability" is an important concern. The original slanted-roof metal container used
for Log Cabin Syrup was changed to a design that was easier to stack after grocers became reluctant to
devote the necessary amounts of shelf space to the awkward packages. Other distribution-related
packaging considerations include:
Labeling. You may be required to include certain information on the label of your product when it is
distributed in specific ways. For example, labels of food products sold in retail outlets must contain
information about their ingredients and nutritional value.
Opening. If your product is one that will be distributed in such a way that customers will want to--and
should be able to--sample or examine it before buying, your packaging will have to be easy to open
and to reclose. If, on the other hand, your product should not be opened by anyone other than the
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purchaser--an over-the-counter medication, for instance--then the packaging will have to be designed
to resist and reveal tampering.
Size. If your product must be shipped a long distance to its distribution point, then bulky or heavy
packaging may add too much to transportation costs.
Durability. Many products endure rough handling between their production point and their ultimate
consumer. If your distribution system can't be relied upon to protect your product, your packaging will
have to do the job.
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FORMS OF PACKAGING
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MATERIALS USED FOR PACKAGING
Paper Glass
Corrugated fiberboard
Aluminium
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LEVELS OF PACKAGING
There are different levels of packaging that a consumer may be exposed to. Usually, the customer is
handling the product in its primary packaging. This is the packaging that the product is seen in as it
sits on the store shelf for example.
The primary packaging is the packaging that is exposed to the consumer and so will have the attributes
conveying important information to the consumer. However, the overall packaging can also be
subdivided into other levels of packaging.
The primary level of packaging is the package that the product is contained in. This level of packaging
may be the one that the consumer sees, but depending on the product, the first level package may be
as simple as a clear plastic bag. For example, in a cereal box, the box is displayed to the consumer,
however the actual cereal is contained within a sealed plastic bag. The bag is the first level of
packaging.
The next, or secondary level of packaging in this example would be the cereal box itself. In this case,
the first level of packaging provides some protection to the food item and conveys no information to
the consumer. The cereal box however, acting as the second level, provides additional protection, bt it
also provides information to the consumer, as well as a way for the cereal to be displayed, i.e. a box will
fit better on a shelf than a plastic bag full of cereal.
Food for thought, did you ever wonder why cereal is contained within a plastic bag and then put into a
box, whereas pasta or potato chips are only packaging with only one level of packaging?
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Sometimes both levels of packaging will provide information to the consumer. Take for example a
bottle of aspirin. You can often find aspirin packaged within the first level bottle, and a second level
box.
A product may even have a transport level package. Products that are sold in bulk items can often
have a third level. The same cereal box sold in a bulk store may be sold in a larger box which contains
two or three smaller boxes, which contains a plastic bag.
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ADVANTAGES AND LIMITATIONS OF PACKAGING
ADVANTAGES
1. Protection
• The basic benefit of packaging is the protection of goods to be sold. It prevents damage during
transport and storage from the elements, vibration and compression through a physical layer of
protection.
2. Information
• Packaging can provide information to a consumer regarding the product contents. This information
may be promotional, factual or mandated by consumer law.
3. Containment
• Products that contain multiple items use packaging to keep all items contained prior to purchase.
Product containment also allows a product to be sold in larger quantities.
5. Marketing
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• Packaging is the front line of marketing. Through design and marketing communications, packages
can help sell a product and differentiate it from similar products. The packaging can also help
promote product branding.
6. Security
• Product security can be provided through packaging. Packing can make items tamper-resistant, can
help reduce theft and can help prevent harm from dangerous products.
LIMITATIONS
Cost
• While packaging can do a lot to get customer attention, and may even add value to a product, it
also adds to the cost of production and the eventual retail price. According to Know This, packaging
can represent as much as 40 percent of the selling price of products in industries such as the
cosmetic industry. New packaging can be expensive to develop, adding to the cost of products.
Landfill Impact
• Packaging is responsible for significant portions of the waste stream. According to the Ashland Food
Cooperative, packaging is responsible for about one third of the municipal waste in the United
States. Some waste can be recycled, but many materials are not appropriate for recycling. Post-
consumer recycled content is often usable only in specific contexts. For instance, many types of
recycled plastic may not be used in food containers, even if the original plastic came from food
containers. Much of the waste produced by packaging ends up in a landfill.
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Production Footprint
• Products with more packaging also use more resources in production. According to Green Living
Tips, around 12 million barrels of oil are used to make shopping bags for U.S. consumers each year.
Over 10 million barrels are used to make water bottles, and one pound of polystyrene (Styrofoam)
uses about two pounds of petroleum stock. Production also requires energy, usually sourced from
burning fossil fuels, and may produce air and water pollution.
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PRODUCT 1 : INSTANT NOODLES
Brand 1: CUP NOODLES
Reasons for cup style packaging
To begin with the geographic, NISSIN Foods' target market is at at cities and city
hubs where people are very occupied . Instant noodles are their favorite because
instant noodles can help them save time effectively.
About the age, NISSIN Foods' target customers are teenagers such as university
students living in hostel. Most of them like instant noodles because of its
convenience.
About the economic factor, NISSIN Food's target market is mainly the low income group as instant
noodles can help them save money. They just pay few dollars, and then they can have a lunch or dinner.
In short, NISSIN Food's target markets are low income group and busy people. NISSIN is a well know
manufacturer of instant noodles with a trusted image. Nowadays, there is a keen competition in the
instant noodles market. Besides, there are some reports and experts point out that the bad effect of
eating instant food.
Thus, it is time for NISSIN to have some changes. NISSIN should establish a new image and new
products in order to gain more profit and market shares.
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Versatile cup style packaging
<-Primary Package
Secondary package
<-Transport package
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Brand 2: Maggi
Reasons for packet style packaging
1. Children and Teenagers’: This is a large segment and is Maggi's stronghold. The age group
between 4 and 14 years has largely similar tastes and is traditionally targeted by Maggi. These
segments perceive Maggi instant noodles as a welcome change in taste from the regular Indian fare
and they are fascinated by the curly shaped noodles. For these segments innovative products also have
novelty value, however, certain dominant preferences emerge. Realizing this early, Maggi shifted focus
from the lady of the house to the end consumer i.e. children themselves ending up as the market leader
of the instant noodles segment. Early buy in of this segment will help Maggi to sell in other segments in
future.
2. Studying Age: The studying age segment though not traditionally targeted specifically has been
devouring Maggi 2 minute noodles. The proposition of convenience of cooking as well as that of a tasty
filling snack attracts this segment which due to erratic schedules keeps missing their regular meals.
3. Office Goers : The Company also targeted this segment people because they were the one who
needs refreshment time to time because of hectic schedule and with would take their minimal time. So
by keeping this aspect into consideration, the company introduce the Cuppa mania, which is a type of
noodle which takes less time to cook and satisfy the hunger as well.
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Packet style packaging
Primary Package
Secondary Package
Transport package
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PRODUCT 2 : CHOCOLATES
Brand 1: Hersheys
Hershey's most famous chocolates are their classic ‘ chocolate bar ‘ style packaging . The main reason
customers love this ‘ chocolate bar ‘ is because they get a sense of nostalgia when they buy a classic
chocolate in the bar form , moreover , Hershey’s has been making chocolates for 120+ years , which
attracts even older age group buyers .
Primary Package
Transport package
Secondary Package
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Brand 2: Maltesers
Maltesers has a very attractive packaging which aims at attracting a younger age group , the chocolates
are kept in a packet form , which provides convenience and protects the chocolate .
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LABEL
It is the part and parcel of a package. It provides written information about the product helping the
buyer to understand the nature of the product, its distinctive features, its composition, its performance .
Role of Labeling
(i) Provides description of the product and specifies its content: The label provides detailed
information of the products, its ingredients, usage, care to be administered, caution, batch
number, manufacturing place, helpline number in certain cases, date of manufacturing and
expiry etc.
(ii) Identifies the product or brand: Labeling enables to identify the product amongst the multiple
brands. SUNFEAST brand of biscuits can be easily identified from the other brands on the basis
of their labeling.
(iii) Aids in product grading: If a company manufactures different qualities of product, labeling
aids in finding which pack contains what type of quality. The variants of tea manufactured by
Hindustan Unilever Ltd are differentiated by the company through green, red and yellow colored
labels.
(iv) Facilitates in the promotion of products: It also helps in sales promotion. Consumers are to
drawn towards buying products on account of their attractive labels.
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(v) Helps in providing information required as per the law: The labels provides statutory warnings
as required by the law in case of products like cigarettes, pan masalas. They are required to carry
the picture and the warnings too. In the case of hazardous or poisonous products too necessary
statutory warnings are to be put on the label.
a) Brand labels: They are majorly meant to popularize the brand name of the product. Cosmetics
manufacturers prefer to use this kind. E.g: Perfumes, Lipsticks etc
b) Grade labels: They emphasize on standards or grades used for product identification.E.g: Fabric, Tea
Leaf, etc.
c) Descriptive labels: They are descriptive in nature; state product features and explains the various uses
of the products. The consumables items like milk etc have descriptive labels.
d) Informative labels: The main object of these labels is to provide maximum possible information. In
case of the medicines, detailed labels are attached which even specify the side effects in using them.
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LABELS OF THE ABOVE 4 BRANDS
Cup Noodles
Maggi
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Hershey’s
Maltesers
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QUESTIONNAIRE - INSTANT NOODLES
This survey is conducted by the students of TMS for a Marketing Project , to estimate the popularity
and quality of packages of noodle brands among the consumers . Kindly fill in the given questions with
appropriate details or by ticking the correct option . The recipients of the survey have bought and have
- Cup Noodles
- Maggi
- Cup Noodles
- Maggi
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4. Which brand provides more information on the package ?
- Cup Noodles
- Maggi
- Cup Noodles
- Maggi
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QUESTIONNAIRE - CHOCOLATES
This survey is conducted by the students of TMS for a Marketing Project , to estimate the popularity
and quality of packages of noodle brands among the consumers . Kindly fill in the given questions with
appropriate details or by ticking the correct option . The recipients of the survey have bought and have
- Hershey’s
- Maltesers
- Hershey’s
- Maltesers
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4. Which brand provides more information on the package ?
- Hershey’s
- Maltesers
- Hershey’s
- Maltesers
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RESULT AFTER
SURVEY
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INTERPRETATIONS INSTANT NOODLES
- Cup Noodles
Cup Noodles Maggi
- Maggi
30% chose Maggi over Cup Noodles because they claimed that the upper plastic cover over the Cup
Noodles is prone to damage which can leak the contents which are inside .
Thus , customers who purchase instant noodles prefer a more protective package for their ‘ on the go ‘
use .
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Which brand has a more user friendly package ?
- Cup Noodles
- Maggi
50% chose Maggi over Cup Noodles because they felt that Cup
Noodles takes too much space as compared to Maggi even
though both contain the exact same amount of noodles inside
them .
Thus , a user friendly package should always be kept in mind to attract customers .
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INTERPRETATIONS ON CHOCOLATES
- Hershey’s
Hershey’s Maltesers
- Maltesers
50% 50%
50% of the respondents have chosen Hershey’s over Maltesers
because they said that the chocolate balls inside the Maltesers
are prone to breaking .
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Which brand has a more attractive package ?
- Hershey’s
Hershey’s Maltesers
- Maltesers
60% chose Maltesers over Hershey’s because it was more attractive and vibrant , which shows that
Maltesers have been successful in their marketing strategy .
Thus , though a product may taste very good , an unattractive package will lead them to purchase a
similar product by the other brand .
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CONCLUSION ON PACKAGING
In INSTANT NOODLES , Cup Noodles is better on an overall view point . There are benefits Maggi has
over Cup Noodles , but Cup Noodles has been more successful in their marketing strategies . They
have made sure that their product is made for convenience , and it is always on the go for busy users .
Thus , Cup Noodles is the better brand of Instant Noodles .
In CHOCOLATES , Hershey’s has been successful , but they have not been in successful in all their
strategies as compared to Maltesers . Chocolates are most consumed by younger age groups , and
Hershey’s hasn’t been successful in making their classic chocolate bar better than the Maltese chocolate
balls . Also , Maltesers fulfills the growing demand for bite-size chocolate, as increasingly health-
conscious consumers seek small indulgences .
Thus , Maltesers is the better brand of Chocolates .
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CONCLUSION ON BRANDING AND PACKAGING
From this project I have understood the importance of branding, packaging and labelling of consumer
goods. Branding is an important marketing tool used to stimulate recognition whereas packaging plays
a vital role in terms of protection, storage and hygienic handling of a product. While labelling provides
customers with information to aid their purchase decision or help improve the experience of using the
product.
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BIBLOGRAPHY: https://www.bostonglobe.com/ideas/
2013/09/08/the-global-power-instant-
www.googleimages.com noodles/slwhJDp9yoE6M5C1uokrlJ/
story.html
basicmarketingfundas4u.blogspot.ae
marketrealist.com/2015/10/hershey- en.wikipedia.org/wiki/Cup_Noodles
marketing-strategies-initiatives/
en.wikipedia.org/wiki/Maggi
marketingweek.com/2017/10/04/maltesers-
brand-year-masters/ https://www.slideshare.net/tinuupadhyay/
marketing-project-maggi
www.maggi.in/ en.wikipedia.org/wiki/Chocolate
nissinfoods.com
https://www.slideshare.net/SOUGATAPAN/
https://www.washingtonpost.com/business/ marketing-research-of-chocolates
capitalbusiness/mars-and-hershey-are-going- https://www.slideshare.net/tanyajain19788/
hersheys-6916634
to-war-over-malted-milk-balls/2017/04/03/
cd08a1f4-1888-11e7-855e-4824bbb5d748_st
https://en.wikipedia.org/wiki/
ory.html?utm_term=.1029e09fccfc The_Hershey_Company
en.wikipedia.org/wiki/Instant_noodle
https://en.wikipedia.org/wiki/Maltesers
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