Hrishikesh Pachlag

Network Engineer at CSS Corp

hrishikeshpachlag@gmail.com

Summary
• Sound knowledge of basic networking terminology (CCNA & CCNP Route/Switch concepts), and
internetworking concepts.
• Excellent technical problem-solving skills.
• Well Known about LAN, MAN, WAN and VPNs Technologies.
• LAN/WAN Technologies: Ethernet, Frame-Relay, PPP, HDLC, ATM, MPLS, ADSL/VDSL.
• Good Knowledge of OSI and TCP/IP models; IPV4 and IPv6 addressing concepts and Networking
Data Flow.
• Very much comfortable in IP Addressing and Subnetting concepts.Strong understanding of functions
of Routers and Switches.
• Hands-on experience in Configure and manage Cisco Routers and Switches, Routers, WLC, Stack,
WAPs configuration and troubleshooting.
• Routing Protocol: Static Routing, EIGRP, OSPF, BGP.
• Knowledge of VLAN’s, Trunking, VTP concepts and Spanning Tree Protocol, ACLs, NAT, HSRP,
VRRP, Stack Switches, Wireless Networking.
• Proficient knowledge of configuring and troubleshooting routing protocols such as EIGRP, OSPF,
and BGP and MPLS.
• Network connectivity troubleshooting, ping, and telnet.
• Knowledge of BGP protocol and functioning of BGP over the internet.
• Add-On Skills: MPLS Concept & Troubleshooting, LDP, L3 VPN, VPNv4 concepts, GRE Site to Site
Tunnels, DMPVN, IP Sec GRE.
• Basic understanding of Firewall (Technologies like CCNA Security, Stateless/Stateful Firewall, Zone
Based/IOS Based, ASA Firewall ) & F5 BIG-IP Load Balancer concept.
• Known Simulation Software: Cisco Packet Tracer, GNS3, Wireshark, Putty, SecureCRT

Experience
Network Engineer at CSS Corp
November 2017  -  Present

Network Administrator at Wipro Technologies (British Telecom Client)

July 2016  -  November 2017 (1 year 5 months)

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 • Managing all the routers, switches and wireless LAN in BT Customer environment. Responsible
for remotely managing networks of more than 300 global and UK based clients.
• Responsible to managed and resolved Network Issues faced in BT environment.
• Monitoring and troubleshooting the customer Network to provide High Availability.
• Troubleshoot and maintained all networking devices and infrastructure across the enterprise
including Switches, Routers, WAPs, Wireless Controllers (WLC).
• Hands on experience in the multi vendor environment.
• Handling fault tickets with the specified SLA and provide the best support possible as per the
SLA.
Handling change requests for routers and switches.
• Responsible for various network change activities such as Failover Testing, Configuring new
service for the customer, Migration Activities, Routing/Switching/Network maintenance related
change.
• Troubleshoot various network issues faced in BT environment such as LAN & WAN connection
problem, Latency, Packet drops, VTP /STP/ VLAN issues, Routing Issues, Slowness/Intermittent
drop/ Site down issue, QOS/COS/ Policy- MAP/ MPLS/VRF issues etc.
• LAN/WAN, Switching/ Routing, FHRP, STP, BGP, OSPF, MPLS troubleshooting: tweaking the
protocols and customer redundancy path parameters in outage scenario to avoid SLA breach.
• Coordinate with different cross function teams (Field Support, Service Desk, Wireless, Firewall,
PE, Third line, Design Team) and Different vendors to resolve network outages and periods of
reduced performance.
• Responsible for documentation of all major network issues and other unusual events in detail.
Responsible for carrying out internal Ticket/Change request audits to improve the overall team
performance.

Network Engineer at Tata Communications

February 2015  -  June 2016 (1 year 5 months)
•Responsible for planning and notifying the customers about the planned outage activity
International segment of TATA network.Responsible for maintaining TAT as per SLA(Service level
Agreement ) for the improvement CSAT.
•Second level of escalation of customers/vendors and responsible for analyzing and
troubleshooting the customer or partners consent.
•Responsible for handling customer concern such as proper impact analysis (SIA); Provide end to
end info about affected services to customers; post planned work support to ensure stability in the
network.Detailed service impact analysis. Depending on the scope of work and customer design
network; we decide impacts to customer services.
•Troubleshooting service failure cases in ISP network, coordinating with different vendors, service
providers and providing resolution to the customer on service failure cases.

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 •Responsible for proper follow up with the third party service providers to for conflicting and network
integrity situations.
•Knowledge of various Networking Equipment, Routers; TATA Global Network Map; SDH/SONET;
DWDM technology; TATA Communications optical fiber network segments like IMWE, SMW4,
TGNEA, TIC, etc; knowledge of vendors and equipment’s used in the global TATA communications
infrastructure of 2 Lac 40,000 km optical fiber cable segment.
•Interaction with vendors and customers from all regions of the world including US, Latin America,
Europe, Asia Pacific, Australia, Africa
•Tools: Citrix, Remedy REGP, CRAMER, NIMS, REGI, REPC, Putty, BMC REMEDY, VIZNET

Education
PES Modern College Of Engineering,Pune
Bachelor of Engineering (B.E.), Electronics and telecommunication engineering, 2010 - 2014
University of Pune
Bachelor of Engineering (B.E.), Electronics and Tele-Communication, 2010 - 2014

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Hrishikesh Pachlag
Network Engineer at CSS Corp
hrishikeshpachlag@gmail.com

Contact Hrishikesh on LinkedIn

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