JOB DESCRIPTION &

KPA’s
POST IDENTIFICATION: Junior IT Administrator
POST TITLE

LOCATION OF POST: Europe – Horley Office / Remote Support to UK and Africa Warehouses and Sites. Occasional
DEPARTMENT onsite support at UK Warehouses.
Information Technology

SURROUNDING POSTS
IMMEDIATE SUPERIOR IT Infrastructure Manager - Europe
IMMEDIATE SUBORDINATES N/A

QUALIFICATIONS Qualifications and/or experience in server hardware, software and networking (MCSA, MCSE,
MCP, CompTIA, A+, N+, Server+, Security+)
Excellent computer literacy

EXPERIENCE 2 years’ experience in desktop support, pc hardware, software and networking

Knowledge of network security and computer security
ADDITIONAL REQUIREMENTS  Ability and Willingness to travel with Endorsement free travel documents
 Tax clearance
 5 Year reference check for Access to our warehouses
 Good interpersonal skills and Fluent in the English language
 Very good communication skills, verbal and writing
 Self-starter with initiative and enthusiasm to reach a common goal

JOB PURPOSE Organizational

 Server Support
 Network support
 Desktop and user support
 Peripheral hardware and Printers
 IT Infrastructure Support
 Support and cover for EPOS Hardware
 Support and cover for Electronic Seal Numbering Devices (ESND)
Functional
 Availability and capacity of IT equipment and systems
 Availability and capacity of networks
 Availability and capacity of user workstations and laptops
 Availability and capacity of infrastructure
 Support and cover for Availability of FRS
 Support and cover for Availability of EPOS units
 Form part of after hours on-call team on a rotational basis

LIMITATIONS

REQUIRED ABILITIES - SKILLS

Servers
 Ensure that servers are of sufficient capacity by regular monitoring of utilisation
 Ensure that server software and operating systems are updated on a regular basis
Network
 Ensure that the network is of sufficient capacity by regular monitoring of utilisation
 Ensure that network devices are configured and maintained properly
 Ensure that network devices are of sufficient capacity

Desktops, laptops and printers

 Ensure that user devices at all assigned sites function properly and are of sufficient
capacity
 Plan and manage installation and implementation of workstations and laptops
 Ensure that operating systems and software on workstations are updated regularly
 Ensure that printers are maintained serviced regularly
 Ensure that barcode scanners are maintained and in working condition
 Ensure that user devices at all assigned sites function properly and are of sufficient
capacity

System Security and Data Protection

 Ensure that access to systems and data is secured
 Maintain user logins and security groups
 Ensure that anti-virus software is deployed and updated on all servers and workstations
 Assist with regularly testing a disaster recovery and business continuation plan
 Maintain and enforce security policies on all servers and workstations
 Ensure that all company data is backed up and recoverable

FRS (Flight Reconciliation System) Provide Support function and cover for:
 Installation of FRS, EPOS and ESND on relevant workstations
 Support the user community in the use of the system.
 Assist with implementation of new FRS releases.
 Assist with the upgrade of mobile device software
 Ensure that interfaces to mobile devices function as required
 Out of Hours Support
 Ability to accept and respond to business critical calls outside of normal working hours,
with responsibility shared between all members of the IT team on a rotation basis.

REQUIRED ABILITIES - PERSONAL

Personal Attributes
ATTRIBUTES  Analytical & methodical - logical thinker
 Able to work with attention to detail
 Problem solver & innovative in a structured manner
 Objectiveness and factual reasoning
 Strong administrator and organizational abilities
 Emotionally mature, able to react to the unexpected
 Well-developed inter-personal skills and customer-oriented approach
 Ethical and honest
 Ability to cope with and handle variable workload which can be heavy at times
Key Performance Areas

Key Weight Performance Expectations Evidence Establish link to Business Goals,

Performance % (Describe results, standards & deadlines (Proof of reaching agreed Sales Strategy or Customer
Area (KPA) and implications for job, department & standards) Service
company)
Availability of 45%  Servers, Desktops and Laptops  Monthly availability reports Maximize user productivity
Systems available during working hours of
all users.
 Network available during working
hours of all users.
 Software updates applied
User Support 20%  User issues resolved timeously.  Tickets logged and closed Customer Service
& Training  Users trained in use of system
software and hardware
System 20%  All company data is backed up and  Regularly scheduled test of Data availability
Backup can be restored when necessary restores
EPOS and FRS 5%  FRS installed and configured  Users have appropriate Maximise user productivity and
Support correctly on workstations software on workstations minimise downtime due to software
 FRS User support  Support tickets addressed problems
and closed
System 5%  Restrict system access to  System scanning Protection of company assets
Security authorized users only  No security breeches

Disaster 5%  Disaster recovery and business  Regularly scheduled test of Keep company operating
Recovery continuation plan tested scenarios covered by plan
Testing
Total 100%
Key Competencies
Competency Area Competency Description
Weight
(Skill, Knowledge, Behavior, (List of Key Knowledge,
%
Attitude) Skills, Behaviors, Attitudes)
33.3%  Maintain high knowledge
Skills and Knowledge of onsite Infrastructure
 Fluent in English,
effective writing skills.
Experience in dealing
with other cultures
33.3%  Analytical & methodical -
Cognitive logical thinker
 Attention to detail
 Problem solver &
innovative in a structured
manner
 Structured worker and
effective administrator
33.3%  Well-developed time
management and planning
Behavioral skills
 Well-developed inter-
personal skills
 Customer-oriented
 Able to self-correct and be
flexible / adapt to change
 Ethical and honest
 Ability to cope with and
handle variable workload
which can be heavy at
times
Total 100%
Evidence Establish link to Business Goals,
(Proof of reaching agreed Sales Strategy or Customer
standards) Service
 Able to support users and  Business operating efficiently.
resolve problems
 Effective communication with
service providers, colleagues,
staff
 Solutions to problems found in  Operating efficiency
a logical manner.  Meeting the internal and external
 Projects or solutions meet the customers’ needs
customers’ needs
 Issues identified and resolved.
 Work is prioritized in an
effective manner.
 Projects delivered on time & on  Operating efficiency
budget  Positive relationships with
 Delivering quality work with suppliers / colleagues.
evidence of self-review
 Prioritizing workload to meet
the requirements of the
business
APPROVAL OF JOB DESCRIPTION
We the undersigned confirm that we have consulted on the content contained in the job description and hereby confirm that
the information contained is a correct reflection of the context of the post and its content.
Full Names Signature Date

Employee

Line Manager