TABLE OF CONTENT

TITLE PAGE i

CERTIFICATION PAGE Ii

APPROVAL PAGE iii

DEDICATION iv

ACKNOWLEDGEMENT v

TABLE OF CONTENT vi

ABSTRACT 1

CHAPTER ONE 1

1.0 INTRODUCTION 1

1.1 BACKGROUND OF STUDY 2

1.2 STATEMENT OF THE PRONBLEM 4

1.3 OBJECTIVE OF THE STUDY 5

1.4 SIGNIFICANCE OF STUDY 5

1.5 SCOPE OF STUDY 7

1.6 LIMITATIONS OF THE STUDY 7

1.7 DIFFINITION OF TERMS 8

1.8 ORGANIZATION OF WORK 10

CHAPTER TWO 12

LITERATURE REVIEW 12

2.1 Principles of insurance 12

2.2 Insurability 13

2.3 Legal 16

2.4 Research on the effects of insurance on the society 17

2.5 Claims 18

2.6 Marketing 20

CHAPTER THREE 22
RESEARCH METHODOLOGY AND SYSTEM ANALYSIS 22

3.0 INTRODUCTION 22

3.1 ANALYSIS OF THE PRESENT SYSTEM 23

3.2 INPUT AND OUTPUT DOCUMENTS 24

3.3 ANALYSIS OF THE PROPOSED SYSTEM 25

3.4 DESCRIPTION OF THE NEW SYSTEM 26

3.4.1 DECISION ANALYSIS PHASE 27

3.4.2 DESIGN PHASE 28

3.4.3 CONSTRUCTION PHASE 28

3.4.4 ADVANTAGES OF THE NEW SYSTEM 28

DATA FLOW DIAGRAM 30

3.6 HIGH LEVEL MODEL OF PROPOSED SYSTEM 30

CHAPTER FOUR 32

SYSTEM DESIGN AND IMPLEMENTATION 32

4.0 INTRODUCTION 32

4.1 OBJECTIVE OF THE NEW SYSTEM 32

4.2 MAIN MENU 33

4.3 DATABASE SPECIFICATION 34

4.4 INPUT/OUTPUT FORMAT 35

4.5 THE SYSTEM FLOWCHART 36

4.6 PROGRAM DOCUMENETATION AND IMPLEMENTATION 37

4.7 IMPLEMENTATION LAYOUT 39

4.8 MAINTENANCE AND MANAGEMENT 43

4.9 HARDWARE MAINTENANCE 43

4.10 DATA VALIDATION 43

4.11 LANGUAGE JUSTIFICATION 43

4.12 HARDWARE AND OPERATING SYSTEM REQUIREMENTS 44

4.13 SOFTWARE TESTING 45

CHAPTER FIVE 46

SUMMARY, RECOMMENDATION AND CONCLUSION 46

5.0 SUMMARY 46

5.1 RECOMMENDATION 47

5.2 CONCLUSION 47

ABSTRACT

The insurance industry worldwide is facing the challenges of deregulation,

consolidation and convergence of financial services. There is today a pressing

demand for cutting edge services of insurance business management and

enriched customer experiences at a significantly lower cost.

This software provides five types of Insurance services, which include Life

Insurance, medical Insurance, Motor Insurance, home Insurance and Travel

Insurance. Presently this project follows Internet mode i.e. the details can be

viewed and updated by the officials of the company. In the project, a User can

view the details of various policies and schemes offered by the Insurance

Company. New Users can register with the site so that he can get information

online. An existing policyholder can view his policy details and calculate the

premium. The web site provides information about the new strategies and
subsidiary Schemes of the company, provides loan facility for policy holders

and online payments.

This software is developed in ASP.Net using vb.net as front end and MS access

database as back-end on Windows platform. The project was completed using

the structured system and design methodology (SSADM).

CHAPTER ONE

1.0 INTRODUCTION

Insurance is a contract for payment of a sum of money to the person assured

on the happening of the event insured against. Usually the contract provides

for the payment of an amount on the date of maturity or at specified dates at

periodic intervals or at unfortunate death, if it occurs earlier. Among other

things, the contract also provides for the payment of premium periodically to

the Corporation by the assured. Insurance is universally acknowledged to be an

institution which eliminates `risk', substituting certainty for uncertainty and

comes to the timely aid of the family in the unfortunate event of death of the

breadwinner.

Insurance is a form of risk management primarily used to hedge against the

risk of a contingent, uncertain loss. Insurance is defined as the equitable

transfer of the risk of a loss, from one entity to another, in exchange for

payment. An insurer is a company selling the insurance; the insured, or

policyholder, is the person or entity buying the insurance policy. The amount

to be charged for a certain amount of insurance coverage is called the

premium. Risk management, the practice of appraising and controlling risk, has

evolved as a discrete field of study and practice.

The transaction involves the insured assuming a guaranteed and known

relatively small loss in the form of payment to the insurer in exchange for the

insurer's promise to compensate (indemnify) the insured in the case of a

financial (personal) loss. The insured receives a contract, called the insurance

policy, which details the conditions and circumstances under which the insured

will be financially compensated.

Insurance involves pooling funds from many insured entities (known as

exposures) to pay for the losses that some may incur. The insured entities are

therefore protected from risk for a fee, with the fee being dependent upon the

frequency and severity of the event occurring. In order to be insurable, the risk

insured against must meet certain characteristics in order to be an insurable

risk. Insurance is a commercial enterprise and a major part of the financial

services industry, but individual entities can also self-insure through saving

money for possible future losses.

2
1.1 BACKGROUND OF STUDY

We look back in history at who first felt the need for a guarantee against loss,

and who gave them that guarantee. Way back in Babylonian times, around

2100 B.C.(Frank J. 2008), the Code of Hammurabi was the first basic insurance

policy. This policy was paid by the traders in the form of a loan to guarantee

the safe arrival of their goods by caravan. Of course, caravans faced the same

kind of perils our transportation industry faces today – like robbery, bad

weather and breakdowns.

Now the insurance industry was growing to huge proportions. The companies,

though competitive, worked together to create productive systems that could

be used throughout the industry. They needed to keep up with the

requirements of the increasing amount of laws governing insurance. For

example, the Workmen’s Compensation Act of 1897 in Britain required

employers to insure their employees against industrial mishaps. This also

fostered what we know today as public liability insurance, which came strongly

into play when the automobile arrived on the scene. (Brown RL. (1993).

Brown RL 1993 also said that in the 19th century, many societies were founded

to insure the life and health of their members. Fraternal orders were created

to provide low-cost insurance strictly for their members. Today, many of these

fraternal orders and labor organizations still exist. Most employers offer group
3
insurance policies for their employees, providing them with life insurance,

sickness and accident benefits, and pensions.

Now insurance was the accepted thing to do. Everybody needed to protect

themselves against the many risks in life. Farmers wanted crop insurance.

People wanted deposit insurance at their banks. Travellers wanted travel

insurance. Everybody turned to insurance companies to give them peace of

mind. And really, isn’t that what insurance is – the paying of a premium to

protect against some form of loss. This project is aimed at automating the

insurance service.

1.2 STATEMENT OF THE PRONBLEM

Tracking a policy and tracking the performance of sales force in insurance

companies have become methodical and almost flawed in the manual system

of tracking and evaluation of sales force performance. Lead distribution and

tracking need to be more systematized on computerized platform of

insurance service application. After studying the insurance company and their

services, I found the following problems:

1. It is hard to centralize the core information of policy holders because the

manual workload high, thus the chances of error is high.

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 2. The manual system administration does not ensure complete control

over the database thus control over all sorts of fraudulent activities

cannot be ensured.

3. The intra-network and coordination between different departments of

an insurance business is ineffective and time consuming

4. Poor data management and processing.

1.3 OBJECTIVE OF THE STUDY

After analysing the above problem, I noted that the solution will be an online

application that will address the problems mentioned above. Therefore among

the objectives of this study are to provide a system that will:

1. Not only save time and money, but also enable the buyers to compare

the terms and premium amount of different insurance service providers.

2. Ensure speed, accuracy and effective cost control. People can access the

twin benefits of quick accessibility and minimum paper work.

3. Centralize the core information of policy holders and reduces manual

workload, thus minimizes the chances of error

4. Ensure complete control over the database thus controls all sorts of

fraudulent activities

5
 5. Ensure better data management and processing in comparison to

conventional and manual processing.

1.4 SIGNIFICANCE OF STUDY

This project study has several significances that we can attest to. This section

provides insight into the significance of this study. This significance of the

proposed system are:

i. Removal of uncertainties: Insurance Company takes the risks of large but

uncertain losses in exchange for small premium. So it gives a sense of

security, which is real gift to the business man. If all uncertainty could be

removed from business, income would be sure. Insurance removed

many uncertainties and to that extent is profitable.

ii. Stimulant of business enterprise: Insurance facilitates to maintain the

large size commercial and industrial organizations. No large scale

industrial undertaking could function in the modern world without the

transfer of many of its risks to insurer. It safeguards capital and at the

same time it avoids the necessity on the part of industrialists. They are

therefore free to use their capital as may seem best. An online

application helps them to this.

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iii. Promotion of saving: Saving is a device of preparing for the bad

consequences of the future. Insurance policy is often very suitable way

of providing for the future. This type of policy is found particularly in life

assurance. It promotes savings by making it compulsory which has a

beneficial effect both for the individual and nation.

iv. Correct distribution of cost: Insurance helps to maintain correct

distribution of cost. Every business man tries to pass on to the consumer

all types of costs including accidental and losses also. In the various

fields of Insurance such losses are correctly estimated keeping in view a

vast number of factors bearing on them. In the absence of insurance

application services, these losses and costs would be assessed and

distributed only by guess work.

1.5 SCOPE OF STUDY

The system was restricted to the following areas during the development. The

system provides only five types of Insurance services, which include Life

Insurance, medical Insurance, motor Insurance, home Insurance and travel

Insurance. There are other types of insurance which it doesn’t support. New

Users can access the site so as to get information online. An existing policy

holder can view his policy details. The web site provides information about the

7
new strategies and subsidiary Schemes of the company. All other types of

insurance like breast insurance is beyond the scope of this research work.

1.6 LIMITATIONS OF THE STUDY

Some setbacks were encountered during the research. These include:

i. Lack of quality textbooks or materials on online administration and

insurance policy.

ii. Financial difficulties due to the economic situation in Nigeria also posed

a major constraint this research work because there was no enough

fund to carry out a very vast research on other forms of insurance.

iii. Inconsistence power supply in Uli, which hinders the development of

the program.

iv. Limited time for thorough research.

1.7 DIFFINITION OF TERMS

INSURANCE:

This is a financial protection against loss or harm: an arrangement by which a

company gives customers financial protection against loss or harm such as

theft or illness in return for payment premium.

CASUALTY:

8
Liability or loss resulting from an accident.

LIABILITY: Broadly, any legally enforceable obligation. The term is most

commonly used in a pecuniary sense.

LIABILITY INSURANCE - Insurance that pays and renders service on behalf of an

insured for loss arising out of his responsibility, due to negligence, to others

imposed by law or assumed by contract.

DIVIDEND:

The return of part of the policy's premium for a policy issued on a participating

basis by either a mutual or stock insurer. A portion of the surplus paid to the

stockholders of a corporation.

DEATH BENEFIT:

The limit of insurance or the amount of benefit that will be paid in the event of

the death of a covered person.

INSURANCE QUOTE:

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It is an estimate of the cost of your insurance. Depending upon the type of

insurance you are buying the final cost may be higher or lower than the

estimate.

POLICY:

Policy is a course of action: a program of actions adopted by a person, group,

or government, or the set of principles on which they are based. In this

context, it is the set of actions adopted by the insurance firm.

WEB PORTAL:

This is a link page, presents information from diverse sources in a unified way.

SSADM:

Structural system analysis and design methodology.

1.8 ORGANIZATION OF WORK

Chapter one: insurance service. I also provided the problem that led to the

development of the system. The objectives of the study, significance of study,

scope of study, limitation of study.

Chapter two: literature review of insurance service, basically what people have

done on the topic.

10
Chapter three: the research methodology, the step followed and analysis of

the existing system.

Chapter four: the design and implementation of the system, the data

dictionary, input-output specification, table format/structure, hardware

Chapter five: Recommendation and future development; Summary, conclusion

and then references.

11
 CHAPTER TWO

LITERATURE REVIEW

As noted earlier, insurance is a financial protection against loss or harm: an

arrangement by which a company gives customers financial protection against

loss or harm such as theft or illness in return for payment premium. In this

chapter, I will be reviewing the works and related works people have done on

insurance.

2.1 Principles of insurance

Insurance involves pooling funds from many insured entities (known as

exposures) to pay for the losses that some may incur. The insured entities are
12
therefore protected from risk for a fee, with the fee being dependent upon the

frequency and severity of the event occurring. In order to be insurable, the risk

insured against must meet certain characteristics in order to be an insurable

risk. Insurance is a commercial enterprise and a major part of the financial

services industry, but individual entities can also self-insure through saving

money for possible future losses. (Brown, 1993).

2.2 Insurability

Risks which can be insured by private companies typically share seven common

characteristics though some of these risks are outside the scope of my study:

Large number of similar exposure units: Since insurance operates through

pooling resources, the majority of insurance policies are provided for individual

members of large classes, allowing insurers to benefit from the law of large

numbers in which predicted losses are similar to the actual losses. (Allen N. et

al, 1997) Exceptions include Lloyd's of London, which is famous for insuring the

life or health of actors, sports figures and other famous individuals. However,

all exposures will have particular differences, which may lead to different

premium rates.

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Definite loss: The loss takes place at a known time, in a known place, and from

a known cause. The classic example is death of an insured person on a life

insurance policy. Fire, automobile accidents, and worker injuries may all easily

meet this criterion. Other types of losses may only be definite in theory.

Occupational disease, for instance, may involve prolonged exposure to

injurious conditions where no specific time, place or cause is identifiable.

Ideally, the time, place and cause of a loss should be clear enough that a

reasonable person, with sufficient information, could objectively verify all

three elements. Dembe AE, Boden LI. (2000).

Accidental loss: The event that constitutes the trigger of a claim should be

fortuitous, or at least outside the control of the beneficiary of the insurance.

The loss should be pure, in the sense that it results from an event for which

there is only the opportunity for cost. Events that contain speculative

elements, such as ordinary business risks or even purchasing a lottery ticket,

are generally not considered insurable. (Frank J. (2008)

Large loss: The size of the loss must be meaningful from the perspective of the

insured. Insurance premiums need to cover both the expected cost of losses,

plus the cost of issuing and administering the policy, adjusting losses, and

supplying the capital needed to reasonably assure that the insurer will be able

to pay claims. (Sean, 2004) For small losses these latter costs may be several

14
times the size of the expected cost of losses. There is hardly any point in paying

such costs unless the protection offered has real value to a buyer.

Affordable premium: If the likelihood of an insured event is so high, or the cost

of the event so large, that the resulting premium is large relative to the

amount of protection offered, it is not likely that the insurance will be

purchased, even if on offer. Further, as the accounting profession formally

recognizes in financial accounting standards, the premium cannot be so large

that there is not a reasonable chance of a significant loss to the insurer. If there

is no such chance of loss, the transaction may have the form of insurance, but

not the substance. (Franklin, J., 2001)

Calculable loss: There are two elements that must be at least estimable, if not

formally calculable: the probability of loss, and the attendant cost. Probability

of loss is generally an empirical exercise, while cost has more to do with the

ability of a reasonable person in possession of a copy of the insurance policy

and a proof of loss associated with a claim presented under that policy to make

a reasonably definite and objective evaluation of the amount of the loss

recoverable as a result of the claim. Gollier C. (2003).

Limited risk of catastrophically large losses: Insurable losses are ideally

independent and non-catastrophic, meaning that the losses do not happen all

15
at once and individual losses are not severe enough to bankrupt the insurer;

insurers may prefer to limit their exposure to a loss from a single event to

some small portion of their capital base. Capital constrains insurers' ability to

sell earthquake insurance as well as wind insurance in hurricane zones. In the

US, flood risk is insured by the federal government. In commercial fire

insurance it is possible to find single properties whose total exposed value is

well in excess of any individual insurer's capital constraint. Such properties are

generally shared among several insurers, or are insured by a single insurer who

syndicates the risk into the reinsurance market. Mary A. (October 1997)

2.3 Legal

When a company insures an individual entity, there are basic legal

requirements. Several commonly cited legal principles of insurance include:

Indemnity – the insurance company indemnifies, or compensates, the insured

in the case of certain losses only up to the insured's interest.

Insurable interest – the insured typically must directly suffer from the loss.

Insurable interest must exist whether property insurance or insurance on a

person is involved. The concept requires that the insured have a "stake" in the

loss or damage to the life or property insured. What that "stake" is will be

16
determined by the kind of insurance involved and the nature of the property

ownership or relationship between the persons.

Utmost good faith – the insured and the insurer are bound by a good faith

bond of honesty and fairness. Material facts must be disclosed.

Contribution – insurers which have similar obligations to the insured

contribute in the indemnification, according to some method.

Subrogation – the insurance company acquires legal rights to pursue

recoveries on behalf of the insured; for example, the insurer may sue those

liable for insured's loss.

Causa proxima, or proximate cause – the cause of loss (the peril) must be

covered under the insuring agreement of the policy, and the dominant cause

must not be excluded

Mitigation - In case of any loss or casualty, the asset owner must attempt to

keep the loss to a minimum, as if the asset was not insured.

2.4 Research on the effects of insurance on the society

Insurance can have various effects on society through the way that it changes

who bears the cost of losses and damage. On one hand it can increase fraud,

17
on the other it can help societies and individuals prepare for catastrophes and

mitigate the effects of catastrophes on both households and societies.

Insurance can influence the probability of losses through moral hazard,

insurance fraud, and preventive steps by the insurance company. Insurance

scholars have typically used morale hazard to refer to the increased loss due to

unintentional carelessness and moral hazard to refer to increased risk due to

intentional carelessness or indifference. Insurers attempt to address

carelessness through inspections, policy provisions requiring certain types of

maintenance, and possible discounts for loss mitigation efforts. While in theory

insurers could encourage investment in loss reduction, some commentators

have argued that in practice insurers had historically not aggressively pursued

loss control measures - particularly to prevent disaster losses such as

hurricanes - because of concerns over rate reductions and legal battles.

However, since about 1996 insurers began to take a more active role in loss

mitigation, such as through building codes. (Kunreuther H. (1996).

2.5 Claims

Claims and loss handling is the materialized utility of insurance; it is the actual

"product" paid for. Claims may be filed by insured directly with the insurer or

through brokers or agents. The insurer may require that the claim be filed on

18
its own proprietary forms, or may accept claims on a standard industry form,

such as those produced by ACORD. (Vaughan, E. J., 1997)

Insurance company claims departments employ a large number of claims

adjusters supported by a staff of records management and data entry clerks.

Incoming claims are classified based on severity and are assigned to adjusters

whose settlement authority varies with their knowledge and experience. The

adjuster undertakes an investigation of each claim, usually in close cooperation

with the insured, determines if coverage is available under the terms of the

insurance contract, and if so, the reasonable monetary value of the claim, and

authorizes payment.

The policyholder may hire their own public adjuster to negotiate the

settlement with the insurance company on their behalf. For policies that are

complicated, where claims may be complex, the insured may take out a

separate insurance policy add on, called loss recovery insurance, which covers

the cost of a public adjuster in the case of a claim.

Adjusting liability insurance claims is particularly difficult because there is a

third party involved, the plaintiff, who is under no contractual obligation to

cooperate with the insurer and may in fact regard the insurer as a deep pocket.

The adjuster must obtain legal counsel for the insured (either inside "house"

19
counsel or outside "panel" counsel), monitor litigation that may take years to

complete, and appear in person or over the telephone with settlement

authority at a mandatory settlement conference when requested by the judge.

If a claims adjuster suspects under-insurance, the condition of average may

come into play to limit the insurance company's exposure.

In managing the claims handling function, insurers seek to balance the

elements of customer satisfaction, administrative handling expenses, and

claims overpayment leakages. (Vaughan, E. J., 1997). As part of this balancing

act, fraudulent insurance practices are a major business risk that must be

managed and overcome. Disputes between insurers and insured over the

validity of claims or claims handling practices occasionally escalate into

litigation

2.6 Marketing

Insurers will often use insurance agents to initially market or underwrite their

customers. Agents can be captive, meaning they write only for one company,

or independent, meaning that they can issue policies from several companies.

The existence and success of companies using insurance agents is likely due to

improved and personalized service.

20
So far we have seen the reviews researchers have made on this subject matter.

Yet there are many controversies I took note of during my research. These

controversies are: Insurance insulates too much, Complexity of insurance

policy contracts, Limited consumer benefits, redlining, the insurance industry

and rent-seeking, insurance patents, religious concerns. I did not embark on

this research work to settle these controversies neither will the online

application do. These issues have to be settled within the insurance bodies.

Then if changes were made to the existing polices, they will be updated in the

application. In the next chapter, I will introduce my research methodology and

then analysis the existing system.

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 CHAPTER THREE

RESEARCH METHODOLOGY AND SYSTEM ANALYSIS

3.0 INTRODUCTION

In this chapter, we shall look at the methodology used in the

development of the proposed system. System development methodology is a

standard development process that defines set of activities, method good

practice and automated tools that system developers use to develop a system

and improve on information. In other words, system development

methodology is a set of recommended practice that is accomplished with the

training materials for formal educational program and diagrammatic tools. So

efficiency of any system is very much dependent upon the quality of the

22
research work carried out in that field hence, every research work is aimed at

getting the type of data that is kept in a defined department, the facts to find

the methodology of finding them and the way of making them available for use

though, there are many methodologies that can be used to carryout research

work but will be using structural system analysis and design methodology

(SSADM) in order to effectively develop and implement the system.

SSADM analyses present system: defines its business requirements and what

the new system will have. It focuses on the flow of data through business

processes.

3.1 ANALYSIS OF THE PRESENT SYSTEM

It is very important to analyse an existing system in details so that the

inherent problem may not repeat in the new system. To achieve this we have

to employ the techniques known as system analysis. System analysis is a

problem solving techniques that breaks a system into its smaller parts or

modules for purpose of knowing how well those parts work and interaction

with each other in order to accomplish a task. It reveals the major problems

area that requires elimination.

Presently, the existing system adopts a manual approach of data management.

Here there are sheets that are used for the registration of the insured. The

23
sheets also contain other information that is related to a particular customer.

When the insured pays the premium the information is recorded in a payment

booklet. In an event of accident or loss, the insurance management will have

to search through all documents to check the insurance history of the insured

that had the loss before they can render any help. The system does not allow

people to register or adopt insurance from their locations. They must come to

the office before any service can be started or rendered.

Analysis of a present system is the study of its operation with an attempt to

discover its basic problem areas. This helps to remove major problem areas

that need to be eliminated in the design of the system during the analysis of

the present system.

3.2 INPUT AND OUTPUT DOCUMENTS

In this phase, problems in the existing system that triggered the research

are identified. So the aim of the phase is to find out if the research is worth

embarking upon, to further back up the reason why this research should be

embark upon. We defined the scope in terms of the data processes, interaction

with users and interaction with other system as follows:

A. PERFORMANCE

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 We cannot talk about performance of a system without mentioning it is

throughput and response time. Throughput is the amount of work done within

a given time. In this case we measure the performance of the existing system

by checking the net income over a given time. This is because in the insurance

business model is to collect more in premium and investment income than is

paid out in losses. Then, the response time is the time between a request and

responses to the request. However the present system does not incorporate

technology, so it is hard for the insurance company to get more customers

online.

B. INFORMATION

The information given by the current system includes the information

concerning the insurer and the insured. The bio-data of the insured is also

taken.

C. ECONOMICS

The present system cannot be said to be economical since the system take

time, space resources to operate.

D. EFFICIENCY

Since the does not always produce a desired result. It is not efficient.

25
3.3 ANALYSIS OF THE PROPOSED SYSTEM

The primary objective of this phase is to produce system improvement

objectives that will address problems of the current system. The improvement

objectives are:

 Not only save time and money, but also enable the buyers to compare

the terms and premium amount of different insurance service providers.

 Ensure speed, accuracy and effective cost control. People can access the

twin benefits of quick accessibility and minimum paper work.

 Centralize the core information of policy holders and reduces manual

workload, thus minimizes the chances of error

 Ensure complete control over the database thus controls all sorts of

fraudulent activities

 Ensure better data management and processing in comparison to

conventional and manual processing.

3.4 DESCRIPTION OF THE NEW SYSTEM

The purpose of this phase is to state what the new system should do. For

instance, in this research work the new system should be able to reduce the

responses that normally take long time in the present system. The new system

should be able to produce consistent information, process several insurance

26
data at a time, without hanging and collect relevant data from the insured for

proper processing.

The above requirement can be looked into two ways: functional

requirement and non-functional requirement.

Functional: this has to do with a feature that processes the sensitive data of

the insured and feature that allows for remote registration to the insurance

company.

Non-functional: this is a feature of constant that defines a satisfactory system

such are:

a. Validation of the input data.

b. Alert on invalid data.

c. Back up.

3.4.1 DECISION ANALYSIS PHASE

This phase of the SSADM is connected with the production of an

approved proposed. To prove that we come up with a proposal statement that

is worth approving, we shall consider the following feasibility.

TECHNICAL FEASIBILITY

27
 Do I have this technical ability to design and build the system? my

answer is “yes” as my knowledge in system analysis, active server page, and

html shall be put to work.

OPERATIONAL FEASIBILITY

From the fore going analysis the new system will be certainly fulfil user

requirements.

ECONOMIC FEASIBILITY

The cost of this work cannot be compared to the features. Therefore

cost cannot be an obstacle for the completion of this work.

SCHEDULE FEASIBILITY

I are quite sure that this work will not take time more than required.

3.4.2 DESIGN PHASE

The main purpose of this phase is to transform requirement statement

into design mode. Details of this phase will be given attention in chapter four.

3.4.3 CONSTRUCTION PHASE

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 With this model, this new system will be developed using ASP, HTML and

Access database. The ASP.NET/V.B.NET and HTML is for the application and

user interface while Microsoft access database is for the management of the

database.

3.4.4 ADVANTAGES OF THE NEW SYSTEM

After the analysis of the present system one can draw a conclusion that

there is a very large advantage for the new system. The major advantage of all

the advantages is:

Removal of uncertainties: Insurance Company takes the risks of large but

uncertain losses in exchange for small premium. So it gives a sense of security,

which is real gift to the business man. If all uncertainty could be removed from

business, income would be sure. The proposed system removed many

uncertainties and to that extent the business is profitable.

3.5 DATA FLOW DIAGRAM SYMBOLS AND MEANING

SYMBOLS MEANING FUNCTIONS

29
 They are entities outside the

system but they either supply

Double External
Square input data into the system or the
entities
use system output.

Showing what the system is doing.

Process

Data flow It models the passage of data in

the system and is presented by the

lines joining system component.

Data store It is a repository of data or file.

DATA FLOW DIAGRAM

Registration data
Insured
and payment details

Database

Server

30
Insurance policy from
services
the insured
3.6 HIGH LEVEL MODEL OF PROPOSED SYSTEM

Insurance web
application homepage

login Registration / get a policy

quote

Your Quotes Status

Life Motor Home

31
 CHAPTER FOUR

SYSTEM DESIGN AND IMPLEMENTATION

4.0 INTRODUCTION

System design is the task of structuring each element within the new system in

order to create an integrated data processing system that meet up with the

users requirement and at the same time conform to the specification and

boundaries established during the analysis phase. It involves specifying the

expected output and identifying the input required to achieve the goals

intended. During the design phase structured system analysis and design

methodology SSADM was used to provide a simplified top – down analysis.

4.1 OBJECTIVE OF THE NEW SYSTEM

The aim of the design phase is to develop an online insurance service

application which will help the company to manage insurance data get more

customers and maximise profit.

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4.2 MAIN MENU

 Home Page: this is the first page displayed in the browser after the user

enters the address of the website and like all other home pages, it contains

hyperlinks when link users to other pages of the website.

 Login page: this is a page where the user logs in. this user is a person

that has registered for insurance in the company as the insured.

 Registration: this is where a new customer gets a quote. This means

insurance. There is no registration without insurance. This means that

your registration is not needed if you are not interested in any insurance

service. To register means to buy one or more insurance service.

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  Policies: this page consists of the latest news about the insurance

company and their policies. This also contains the terms of service and

information in case another insurance type is added to the list.

4.3 DATABASE SPECIFICATION

The new system will use Microsoft access to store information of the

insured in the following tables.

FIELD NAME DATA TYPE FIELD WITHD

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Pin Text Default

Fname Text Default

Mname Text Default

Sname Text Default

Sex Text Default

Marital status Text Default

Date of birth Text Default

Mobile number 1 Text Default

Email address Text Default

Type of insurance Text Default

Mode of payment Text Default

Image Text Default

Address Text Default

LGA Text Default

State Text Default

PAYMENT TABLE

FUNCTION OF THE TABLE: store all the payment details

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FIELD NAME DATA TYPE FIELD WIDTH

Pin Text Default

First name Text Default

Surname Text Default

Middle name Text Default

Payment method Text Default

4.4 INPUT/OUTPUT FORMAT

Input are the data to be sent to the program or system while output are

the information to be displayed on the screen or as print out.

4.5 THE SYSTEM FLOWCHART

Start

Yes No
Login?

Login Choose
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insurance
?
 No

Yes
Register and get a
quote

Review personal
details

Stop

FLOW CHART SYMBOLS, MEANING, AND FUNCTIONS

SYMBOLS MEANING FUNCTION

Terminals Used to show the beginning and

the end of a program

Input/output Input data or output data in a

system.

Decision Used to make decision in a

system.

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 Process It is used to show what the
system is doing.

Display box It is used to display the output

of a data

Disk (storage Used for storage of data

device)

4.6 PROGRAM DOCUMENETATION AND IMPLEMENTATION

DOCUMENTATION

Documentation of the operation procedures, it could be issued in two different

perspectives, as a process which denotes or involves the laying down of all

information that describes the nature, specification and operation of a system.

Documentation may consist of the several components documents like

requirements document and design document.

OPERATION PROCEDURE

Once the files are transferred to an online server that is connected to the

internet, it is readily for access by visitors that are online. Although the

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information on the website can be accessed by any one, there are some pages

a user cannot view unless the user is registered. Again there is no registration

without buying any of the insurance. So this application is design to show new

visitors what the company can offer. If the visitor is impressed by what he or

she saw in the website, then he buys insurance by a way of registration. There

is nothing like ordinary registration. Registration means buying insurance.

When the user has gotten insurance, he can now login with a pin he provided

on registration. When he logs in he can view his insurance history. The

premium history can also been seen. The user can report any abuse and do

other thing available on the site.

WEBSITE IMPLEMENTATION

Several conditions need to be made before a new system is implemented. This

is because the implementation process associated with a lot of events, which

the user may not be familiar with. However, the following ideas should be

critically evaluated prior implementation.

a. Will there be a manual principle and procedures all to be combined with

computerized processes.

b. The need for expansion, extended, computer utilization in related

assignments.

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 c. Use of operator input with processing system as a direct link between

the central processing unit and the peripherals such that data reflecting

current activities are captured and subjecting to processing the system

makes use of host computer which is linked to other small computers

work stations in other location. A local area network (LAN) is employed,

thus forming a soft if internet, which via host server may be linked to

the internet.

The cost effectiveness of any system chosen and its applicability in an

organization should be critically considered.

4.7 IMPLEMENTATION LAYOUT

This involves all the activities that need to be completed so as to install a

program on the hardware and the network necessary for it to work well.

The implementation activities involve the following:

1. File conversion

2. Cutover/change over procedure

3. Acquisition of necessary hardware, network server and client software

and installation.

4. Establishment of a network and connectivity.

5. Publishing of the site to the web.

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 6. Evaluation and maintenance.

File Conversion

This processes involves the conversion of files, etc. used by the existing system

into electronic files, which are stored in disk etc. these electronic files can be

accessed as desired.

Cutover/Change Over Procedure

Computerization is usually associated with structured and operational changes.

To ensure the workability of the system after implementation, an appropriate

made of change over the system ought to be adopted. The following modes of

change are available for consideration.

a. Direct change over.

b. Parallel change over.

Direct change over: this involves the introduction of the new system without

any regards to an existing one. The new system completely replaces the

existing system and takes over its functions. The mode is however suitable

where there is no relationship between the old and the new system and when

the organization is unable to meet the expenses of running both system.

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Parallel change over: this is the running of the existing and the proposed

system together to actually check that both of them output the things when

the same test data are ran on both of them.

In this case I choose to adopt the parallel change over procedure.

Acquisition of Hardware, Network and Clients Software and Installation:

This process of computerization and establishment of this new system is

meaningless without the acquisition and installation of the following items:

Windows server 2003 or later

Computer system with the following features: Hard disk: 500 100 gb or higher,

Processor of 3.00Mhz, a web server for the deployment of the new system.

Those requirements are different from the hardware and software

requirement of the user computer. This is the requirement of the host server

to get the system running on the web. The implementation team should

conduct a market research to determine the required ones at an affordable

price.

Publishing the Site to The Web

After a website has been designed, it makes no meaning until it is published to

the web so that it can be accessed remotely.

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Evaluation and Maintenance

Evaluation refers to a critical assignment of the system during and after

implementation so as to discover the workability and viability as regards the

aid/down aims and objectives of the system.

The most be done by experts such as IT professional and network management

professionals. The evaluation processes should give solutions to the following

questions.

 Does the system meet the set objectives in terms of cost, their

technical performance and operations?

 Are the outputs correct? Having answered their questions, the idea of

maintenance and management comes into mind.

4.8 MAINTENANCE AND MANAGEMENT

Almost all the components of the network system needed to be maintained

and managed as operations continues performance of the system as expected.

The issue of maintenance diversified to hardware components and software

used in the system.

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4.9 HARDWARE MAINTENANCE

These include all the activities carried out on the pieces of hardware (computer

and network hardware) in order to correct or even prevent future failure of the

system.

4.10 DATA VALIDATION

Before data are accepted by the system, there is a validation to verify whether

there is data type mismatch. For instance if an imput field requires an email

the user must put an email there and nothing else.

4.11 LANGUAGE JUSTIFICATION

ASP.NET for Active Server Pages, ASP is a program that runs inside IIS

(instruction information server). It is a Microsoft technology. ASP file is just the

same as an HTML file; HTML, XML, and Scripts in an ASP file can be executed in

the server and ASP files have the file extension “asp” also ASP can also be

referred to as VB.NET. The choice of using this programming language is

because it supports interoperability more than any other language and its user

friendly.

4.12 HARDWARE AND OPERATING SYSTEM REQUIREMENTS

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Both applications (desktop and web) and the database system do not

necessarily require large hardware requirements. But for optimum

performance, the server ought to be a high performance system with a lot of

hard disk space and memory. Typically, figures should be Pentium 4 class

microprocessor running at a minimum of 2.0GHZ (or its equivalent), and a hard

disk space of about 100GB with 1GB (or more) of RAM for server.

The operating system on which the internet information server (IIS) will run is

windows vista or windows 7 (all from Microsoft). The client PCs do not need as

high a hardware requirement as the server does due to minimum processing

that goes on in them.

In addition, the internet browser running on the client machines should be the

Microsoft internet explorer from version 8 upwards or any other new version

browser.

4.13 SOFTWARE TESTING

To install the software on the server machine the folder containing the source

code of the software and other dependency files should be copied from the

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production system to the server. Then the web module for the site should be

created in the server.

CHAPTER FIVE

SUMMARY, RECOMMENDATION AND CONCLUSION

5.0 SUMMARY
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The development of a web based application for insurance services is the

objective of this project. The system is designed to help the insurance

company to reduce the time wasted on manual processing of insurance

documents. The system is economical because once it is completed there is no

additional expenses to be incurred on the system again. The system organizes

the insurance data in an appealing manner and retrieves data when needed as

fast as possible. This also helps the company to get customers who is not in the

same geographical location as the company through online insurance.

The system is designed to run on a web server while the visitor will access the

site on a webpage through a standard browser. The company has an admin

part of the program that allows them to update the information on the

application. They can also view edit and even delete an insured in an event of

abuse or misconduct.

The research has been well made and the system developed to a successful

completion.

5.1 RECOMMENDATION

With respect to how the system operates, I make the following

recommendations:

 Companies can adopt the system for proper data management

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  Companies that have their location in remote places can adopt the

system so as to get customers that are far away.

 I recommend a fast and secured web server for the hosting of this

system to ensure smooth running and enhanced data security.

 For the users I also recommend a modern browser for access the site so

that the components of the system will load.

5.2 CONCLUSION

This project – web based application for insurance services was successfully

implemented using standard development software and international defined

transmission protocol. The application is therefore capable of being

implemented on a wide verity of hardware environments.

The web application which provides the user online access to insurance

services was implemented using basic web page design tool; HTML, ASP.net.

This web based application for insurance services is targeted to give quality

services to the users who may wish to insure anything. All terms and

conditions are within the website. The user may not need to come to the

physical location of the insurance company to obtain needed details before

proceeding with insurance. The system was tested and the correct output was

obtained. Finally the objectives of developing the system was achieved.

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