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V200R001C02
Product Description
Issue 01
Date 2012-05-31
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Contents
1 Overview........................................................................................................................................1
1.1 Product Positioning ................................................................................................................... 1
1.2 Managed Objects ...................................................................................................................... 1
1.3 Product Features ....................................................................................................................... 3
1 Overview
This topic describes the eSpace EMS features. These features meet the O&M requirements
of telecom operators in the scenarios such as product deployment, daily maintenance,
upgrade and expansion, and troubleshooting.
The eSpace EMS, developed by Huawei, is a new-generation web-based software platform that
can run on different operating systems. The eSpace EMS provides rapid and competitive network
management solutions for Huawei UC products. It meets operation and maintenance
requirements of the deployment, routine maintenance, troubleshooting, upgrade, and expansion
scenarios, helping increase network management performance and efficiency.
Centralized network management
High-Efficient deployment
Rapid fault location
Effective analysis of network performance
Quick response to service requirements
Table 1-1 lists the specific NEs that can be managed by the eSpace EMS.
NE Type Model
IP PBX eSpace U1910, eSpace U1930, eSpace U1980, SoftCo9500, SoftCo5500,
SoftCo5816
IP Phone
eSpace 6805, eSpace 6810, eSpace 6830, eSpace 6850, and eSpace 6870
eSpace 7810, eSpace 7820, eSpace 7830, eSpace 7850, and eSpace 7870
eSpace 8830, eSpace 8850
EGW EGW1500 series
eSpace eSpace IAD1224, eSpace IAD132E(T), eSpace IAD208E(M), eSpace
IAD IAD104H, eSpace IAD102H, eSpace IAD101H
SBC SX1000
eSpace Business Management Point (BMP)
UC
application Access Agent (AA) Service
s
Enterprise Service Gateway (ESG) Service
Mobile Access Agent (MAA) Service
Call Application Server (Call AS)
The Call AS has the following components:eSpaceCTD, UCCBB, and
UCCallAS.
Presence, Group, and Messaging (PGM)
The PGM has the following components: eCorpServer, GnsService,
PublicGroup, AccountManagement, SoapToXcap, IWF, SM, GMService,
GroupManagement, PGMConfig, and ChatServer.
eSpace hw_IMS_Conference_CBU, hw_IMS_Conference_CMU,
Meeting hw_IMS_Conference_CSipServer, hw_IMS_Conference_focus, conference
Portal, MS, Cache, MGW, Agent, WTS, and CIU
SuSE
SuSE Linux Enterprise Server 9 SP4
Linux SuSE Linux Enterprise Server 10 SP2
SuSE Linux Enterprise Server 11
Windows
Windows 2000/2003 Server
Windows 2008 R2
Windows XP/2000/win7 Professional
Oracle Oracle 9i/11g
SQL SQL Server 2000, SQL Server 2005, and SQL Server 2008
Server
SBC SBC 2100 and SBC 2300
Huawei Quidway SVN3000 and Quidway SVN5300
NE Type Model
SVN
Disk array S2300E, S2600, S3900, and S5300
ISM
Eudemon Eudemon 200, Eudemon 500, and Edudemon 1000E
firewall
F5 load BIG-IP 1600, BIG-IP 3600, BIG-IP 3900, BIG-IP 8400, and BIG-IP 8900
balancer
Radware AppDirector 508, AppDirector 1008, AppDirector 2008, AppDirector 4016,
load AppDirector 8016, and AppDirector 12016
balancer
In this document, IAD and EGW are short for eSpace IAD and eSpace EGW.
Message tracing enables you to create a task to obtain real-time information about UC2.0
service handling processes and use the traced messages to locate faults. The tracing
result can be displayed in a list or chart.
Clear NE upgrade management
The IP PBX, IAD, EGW, IP phone, and SBC (SX1000) can be upgraded in batches.
Upgrade wizard, upgrade monitor, upgrade history, and version management make NE
upgrade clearer and simpler. The eSpace EMS can be upgraded instantly or
scheduledly. In case of IP PBX or UAP3300 upgrade failure, the eSpace EMS supports
upgrade retry and rollback.
Easy Maintenance
The Web-based client of the eSpace EMS does not require installation or upgrade. You
can access the client by using Internet Explorer or Mozilla Firefox.
Standard Interfaces
NEs access the eSpace EMS over Simple Network Management Protocol Version
3(SNMPv3), Simple Network Management Protocol Version 2c(SNMPv2c), Simple Network
Management Protocol Version 1(SNMPv1), TR069, and SOAP. The upper-layer NMS uses
northbound interfaces to satisfy various access requirements of users over SNMP.
High Security
A secure transmission mechanism is used to ensure access and data security
through hierarchical user management and data encryption.
You can grant device operation rights to specified user groups to improve reliability
and security of the eSpace EMS.
2 System Structure
The eSpace EMS configuration contains the configuration of hardware and software of
the eSpace EMS server and client.
2.3 External Interfaces
External interfaces of the eSpace EMS include northbound interfaces and interfaces
between the eSpace EMS and NEs.
Hardware Configuration
Table 2-1 shows the hardware requirements on the eSpace EMS server.
Table 2-2 shows the hardware requirements of the eSpace EMS client.
Hardware Requirement
CPU P4 2.8 GHz or faster
Memory 2 GB or higher
Hard disk 80 GB
Network adapter 10/100 Mbit/s network adapter
Audio adapter Integrated audio adapter
Monitor 17" color monitor or larger
Recommended resolution: 1024 x 768
Software Configuration
Table 2-3 shows the software requirements of the eSpace EMS server.
Table 2-4 shows the software requirements of the eSpace EMS client.
Software Version
Operating system Windows XP or Windows 7
Web browser Internet Explorer 8.0 or Mozilla Firefox
3.6.16
CAUTION
If you do not use the recommended browser
version, some software functions of eSpace EMS
may be unavailable.
NE Interface
eSpace EMS-IP PBX Telnet/SSH
eSpace EMS-IAD SNMP-based interface
eSpace EMS-SBC(SX1000) TR069-based interface
eSpace EMS-IP Phone
eSpace EMS-EGW
eSpace EMS–AT
Northbound Interfaces
Northbound interfaces are provided for external systems, including the upper-layer NMS or
third-party analysis software. Northbound interfaces include SNMP alarm interfaces,
SNMP topology interfaces, and FTP interfaces. Table 2-6 describes the functions of
northbound interfaces.
Interface Function
SNMP alarm The upper-layer NMS uses this interface to receive alarms from the
interface eSpace EMS and handle alarms existing in the eSpace EMS. The SNMP
alarm interface performs the following functions:
Forwards alarms in real time.
Synchronizes alarms.
Acknowledges or unacknowledges alarms.
Clears alarms.
Forwards heartbeat messages.
Only connected NEs can be managed on the eSpace EMS. NEs can be connected in
the following three ways.
3.2 NE Management
The eSpace EMS can manage IADs, IP PBXs, SBCs, IP phones and EGWs.
3.3 Topology Management
In the eSpace EMS, the topology view displays NE status and links. With this function,
you understand the network structure and operating status of network devices.
3.4 Fault Management
With this function, you can learn about and rectify critical faults in a timely manner based
on the alarm information.
3.5 Performance Monitoring
With this function, you can understand the performance indicators of NEs and trends of
the performance indicators. This information provides a reference to optimize and
maintain the network.
3.6 Security Management
Security management is to control the eSpace EMS user permission and user roles, and
ensure security of user accounts and managed devices by means of authentication,
authorization, and encryption.
3.7 Log Management
Logs are stored in the eSpace EMS database. You can query logs on the eSpace EMS client.
3.8 Message Tracing
With this function, you can learn about and rectify critical faults in a timely manner based
on the alarm information.
3.9 Northbound Interface
Northbound interfaces are the external interfaces to connect the eSpace EMS and
the upper-layer NMS or other systems.
3.1 NE Access
Only connected NEs can be managed on the eSpace EMS. NEs can be connected in
the following three ways.
GUI Page
Creating an NE
You can create information about subnets, applications, and physical devices on the
eSpace EMS.
Automatic NE Discovery
The system supports automatic detection. After you configure the IP and port ranges,
devices are detected and accessed automatically.
To enable the automatic IP PBX detection, specify the user name and password for logging
in to the IP PBX.
The IP address or port number can be customized on the device.
Port mapping must be configured when the device and eSpace EMS are connected over networks.
Batch NE Import
If you need to create a large number of NEs, you can fill in the device list with
information about these NEs and import the device list to the eSpace EMS.
3.2 NE Management
The eSpace EMS can manage IADs, IP PBXs, SBCs, IVR, Voice mail Servers, Recorder
Server, IP phones and EGWs.
Configuration Management
The eSpace EMS can manage a single IP PBX or IP PBXs in a batch.
Batch configuration
The eSpace EMS enables you to configure SIP trunks for IP
PBXs, active and standby
IP PBXs, and the call forwarding offline service in a batch.
Single configuration
Single configuration can be implemented in the following ways:
− Command tree
You can use IP PBX-specific commands in the command tree to configure a single
IP PBX.
− Device panel
The IP PBX device panel provides a GUI that allows you to query the IP PBX's
running status and manage components such as boards.
Performance Management
The eSpace EMS provides performance management so that you can query IP PBX's E 1
and DSP resource usage, and the CPU usage, memory usage, and transmit and receive
bandwidth for boards.
Maintenance Management
The eSpace EMS provides IP PBX maintenance management, which enables you to upgrade
IP PBXs, back up configuration data, trace signaling and trunks, view device information
and operation logs, perform ping tests, and manage patches.
Upgrading IP PBXs
You can upgrade the main program for IP PBXs in batches.
If an upgrade fails, you
can retry or roll back the upgrade on the eSpace EMS.
Backing up configuration data
The IP PBX configuration data in the data.bin file can be backed up and restored
automatically or manually on the eSpace EMS, and can be saved to a local computer.
The performance indicators of the UCCallAS are: database usage, Data Synchronization
status between active-active and active standby servers.
Tracing signaling
The eSpace EMS provides real-time signaling tracing management to dynamically
trace and monitor
protocol messages, transmission over ports' signaling links, and
service flows.
The eSpace EMS traces:
− SIP signaling
− H248 signaling
− PRA signaling
− R2 signaling
− QSIG signaling
− User messages
Traffic statistics
You can collect the statistics of IP PBX traffic, set the execution period of traffic
statistics collection tasks, set the start time and end time of a traffic statistics collection
task, and export and delete traffic data. The statistics items include the number of
global Real-Time Transfer Protocol (RTP) messages, number of SIP sessions, number
of SIP sessions on the outgoing trunk, number of SIP sessions on the incoming trunk,
and duration of a SIP session.
Tracing trunks
The eSpace EMS traces IP PBX trunks based on the office direction. You can view
the real-time or historical usage of trunks.
Managing patches
You can view, load, activate, deactivate, save, and delete patches on the eSpace EMS.
Operation log
Operation logs record operations
that users perform on the IP PBX. You can search
for and export operation logs.
Alarm Management
The eSpace EMS monitors IP PBX alarms. You can view alarms and rectify them on
the eSpace EMS.
Automatic Deployment
Create IP phone subnets.
You can create IP phone subnets on the eSpace EMS. When an IP phone registers with
the eSpace EMS for thefirst time, the eSpace EMS automatically adds the IP phone to
an appropriate subnet.
Create configuration files.
After creating a subnet, you are advised to create a configuration file for the subnet.
Then, the eSpace EMS automaticallydelivers the configuration file to an IP phone when
the IP phone is added to the subnet.
Query IP phones that have not been added to a subnet.
If the IP address of an IP phone is beyond the IP address range of the available subnets,
the eSpace EMS saves the IP phone information to the cache. You can query the IP
phone in the cache, and add a subnet for this IP phone, or change the IP address range
of subnets.
Configuration Management
Configuration management includes:
Single configuration
You can restart a single
IP phone, view or modify its TR069 settings, and load
the configuration file.
Batch configuration
You can restart IP phones and load configuration files in batches.
Maintenance Management
Maintenance management includes:
Manually upgrade an IP phone.
Automatically upgrade an IP phone.
You can upload an IP phone version file to the eSpace EMS. When the automatic
upgrade function is enabled on the IP phone, the IP phone periodically detects the
version number on the eSpace EMS server. If the version is different from the
local version, the IP phone automatically upgrades.
Download configuration files.
Download logs.
Manage configuration file templates.
Alarm Management
The eSpace EMS monitors IP Phone alarms. You can view alarms and rectify them on
the eSpace EMS.
Configuration Management
Table 3-2 lists configuration management functions.
Category Function
Basic Load configuration files, back up configuration files, and restore factory
configurati settings or common settings.
on
Local area Configure the firewall and LAN.
network
(LAN)
configurati
on
Voice Configure the SIP server, FXO outgoing prefix, and data synchronization
configurati server.
on
Maintenance Management
The eSpace EMS provides EGW maintenance management so that you can:
Upgrade EGWs in batches.
Check basic EGW information.
Restart EGWs.
Alarm Management
The eSpace EMS monitors EGW alarms. You can view alarms and rectify them on the
eSpace EMS.
Configuration Management
The eSpace EMS can manage a single IAD or IADs in a batch.
Single configuration
Table 3-3 lists the all the single configuration functions provided by the eSpace EMS.
Function Description
Basic Configures network parameters, the network management system's (NMS)
configurati IP address, device time, and whitelist.
on
Advanced Configures the protocol, Trap switch, Real-Time Transport Control Protocol
configurati (RTCP) alarm threshold, and when to report an alarm when a port is locked,
on and SIP soft parameters.
Service Configures the DigitMap, proxy server, SIP user table, voice parameters, fax
configurati parameters, dual-tone multi-frequency (DTMF) signal collection mode, local
on switch, local-switch route, media gateway control protocol (MGCP)
authentication mode, MGCP protocol parameters, media gateway controller
(MGC), media gateway (MG) interface parameters, test operating system or
chip operating system (TOS/COS), port attributes, traffic control, IP address
authentication switch, IP address authentication, SIP trunk, public switched
telephone network (PSTN) server, polarity reversal switch, hotline number,
three-way conversation, short number, wildcard group, and multi-country
adaptation.
System tool Used to query version information, display the DSP channel status, configure
the network port status, save settings, restore the default or original settings,
restart devices, query country codes, collect statistics on ports, display the
MG link status, and network detection.
Upgrade Supports the automatic upgrade.
managemen
t
The eSpace EMS provides single configuration functions for IADs based on the IAD model and
the protocol used by the IAD.
Batch configuration
− Configure network parameters
− Configure the proxy server
− Configure NMS's IP address
− Configure the read and write community
− Save settings
Performance Management
The eSpace EMS provides the performance management function so that you can monitor
the CPU usage of an IAD.
Maintenance Management
The eSpace EMS provides the following functions of managing IADs:
Upgrade
Alarm Management
The eSpace EMS monitors IAD alarms. You can view alarms and rectify them on the
eSpace EMS.
Configuration Management
The eSpace EMS enables you to configure a single SBC or SBCs in batches.
Single configuration
The eSpace EMS enables you to perform the following operations on a single SBC:
− Start the device
Upgrade Management
The eSpace EMS enables you to upgrade SBCs in batches.
Alarm Management
The eSpace EMS monitors SBC alarms. You can view alarms and rectify them on the
eSpace EMS.
BMP Management
The BMP management includes system management, log management, alarm
management, call basic services and call features management.
Introduction
The BMP is a unified service management platform and supports the combination of
various services. When logging in to the BMP, the enterprise administrator can maintain
enterprise information and register and deregister enterprise members.
Log Management
The eSpace EMS enables you to perform following operations:
Query security logs
Security logs record all security operations in the BMP. The operations include
login, logout, password change, and user creation.
Query operation logs
You can query operation logs to obtain information about historical operations.
Download log files
You can download log files from the BMP server to the local host.
Search for logs
You can set the search criteria to search for logs.
Alarm Management
The eSpace EMS monitors BMP alarms. You can view alarms and rectify them on the
eSpace EMS.
AA Service Management
The AA Service management includes configuration management, performance
management, message tracing, and alarm management.
Introduction
The AA connects eSpace Desktop to ASs. eSpace Desktop obtains login information from
the AA and uses other service capabilities of eSpace UC through the AA.
Configuration Management
The eSpace EMS provides AA configuration tables for easy configuration.
Performance Management
The eSpace EMS enables you to query the number of users who log in to the AA
Service successfully.
Message Tracing
The eSpace EMS traces the messages transmitted between AA Service components.
The traced messages help you to locate and rectify faults if any.
Alarm Management
The eSpace EMS monitors AA Service alarms. You can view alarms and rectify them on
the eSpace EMS.
Introduction
Provides a service openness and integration platform.
Connects to or integrates
with IT, Social Networking Service (SNS), and Internet
systems of enterprises.
Configuration Management
The eSpace EMS enables you to configure:
Database
ESG service
ESG time
PGM
Conference
ESG callback service
Performance Management
The eSpace EMS enables you to obtain the values of Count of ESGCallbackNum, Count
of ESGInvokedFail, Count of ESGInvokedNum, and Count of ESGInvokedSucc.
Message Tracing
The eSpace EMS traces the messages transmitted between ESG Service components.
The traced messages help you to locate and rectify faults if any.
Alarm Management
The eSpace EMS monitors ESG Service alarms. You can view alarms and rectify them on
the eSpace EMS.
Introduction
The MAA connects third-party clients, especially mobile clients, to ASs and provides
the following functions:
Call AS Management
The Call AS management includes configuration management, performance
management, message tracing, and alarm management.
Introduction
The Call AS is a core component of eSpace UC and provides call control and
service processing capabilities.
Configuration Management
The eSpace EMS enables you to configure the following items for the eSpaceCTD:
Voice files
CalleePAS
CallerPAS
Default language
ESG service name
Maximum no-answer duration
Route header
Performance Management
The eSpace EMS enables you to collect performance statistics on the following Call
AS components:
eSpaceCTD
The performance indicators of the eSpaceCTD are: number of CTD call failures due to
offline, number of CTD call failures
due to busy, and number of CTD call failures due
to no answer and CDR information.
UCCallAS
The performance indicators of the UCCallAS are: Count of Hunting Group calls in
STC Flow, Count of Hunting Group Calls failed in STC Flow, Count of release
calls for Called party number analyze failed in STC Flow, and Count of release
calls for Called party number authentication failed in STC Flow, Encryption
calls,Call Admission Control (CAC), Automatic Call Distributors groups,
BHCA(Busy Hour Calling Amount),Average length of call answering.
Message Tracing
The eSpace EMS traces the messages transmitted between eSpaceCTD and UCCallAS.
The traced messages help you to locate and rectify faults if any.
Alarm Management
The eSpace EMS monitors the alarms about the eSpaceCTD and UCCallAS. You can
view alarms and rectify them on the eSpace EMS.
PGM Management
The PGM management includes configuration management, performance
management, message tracing, and alarm management.
Introduction
The PGM has the following components: eCorpServer, GnsService, PublicGroup,
AccountManagement, SoapToXcap, IWF, SM, GMService, GroupManagement,
PGMConfig, and ChatServer.
Configuration Management
The eSpace EMS enables you to configure the following PGM components:
PGMConfig
You can set the following PGMConfig configuration items: common PGM
configurations,
contact group, group message, message service management, and
SP number.
ChatServer
You can set the following ChatServer configuration items: conference site and network.
Performance Management
The eSpace EMS enables you to collect the performance statistics on the following
PGM components:
GMService
The performance indicators of the GMService are: count of SM success message,
count of IM success message, count of GM success message, count of SM message,
count of IM message, count of GM message, count of SM fail message, count of IM
fail message, and count of GM fail message.
ChatServer
The performance indicators of the ChatServer are:
− Total number of users in temporary groups, including online users and offline users.
− Total number of temporary groups that have been created, including those that
are created successfully and those that failed to be created.
− Total number of group messages in a temporary group
− Total number of temporary groups that are created successfully
− Total number of temporary groups that are deleted
Message Tracing
The eSpace EMS enables you to trace the messages transmitted between the eCorpServer,
GnsService, PublicGroup, AccountManagement, SoapToXcap, SM, GMService,
GroupManagement, and ChatServer. The traced messages help you to locate and rectify
faults if any.
Alarm Management
The eSpace EMS monitors PGM alarms. You can view alarms and rectify them on the
eSpace EMS.
Introduction
The Meeting Service provides the conference function, including voice and
multimedia conferences.
Voice conference
The MS supports instant and scheduled voice conferences. It provides a distributed
conference system to allow
users to join a remote conference locally, which reduces
the bandwidth usage.
Multimedia conference
Functions such as e-whiteboard, program sharing, document sharing, and e-voting
are provided. Video conferences
can be held by terminals with cameras. The MS also
supports license control.
Configuration Management
The eSpace EMS enables you to configure the hw_IMS_Conference_focus.
Performance Management
The eSpace EMS enables you to collect performance statistics on the
following hw_IMS_Conference_focus components:
Number of multimedia conferencesa at a certain time.
Number of multimedia users at a certain time.
Number of voice conferences at a certain time.
Number of voice users at a certain time.
Alarm Management
The eSpace EMS monitors eSpace Meeting alarms. You can view alarms and rectify them
on the eSpace EMS.
Basics
Topology Description
Object
NE Devices managed in the eSpace EMS are referred to as NEs, for example,
the LocalNMS NE in Figure 3-12. In the topology view, different icons
represent different types of NEs.
Subnet For easy management, a large network is divided into several subnets (for
example, the spring subnet in Figure 3-12) based on a specific rule, such
as by region or device type.
In the topology view, you can view the layout of all topology objects including NEs, subnets,
and links. If there are a large number of topology objects, you can also use browse them in
an aerial view.
Basics
Alarm Collection
Monitoring All the Alarms in Real Time
The eSpace EMS receives alarms raised
by the managed NEs in real time and
displays these alarms in different ways.
You can be alerted
to alarms using the alarm board, alarm sounds, and current alarm
list in real time.
Defining an Alarm
You can set the eSpace EMS to generate a performance alarm and display the alarm
in the alarm
window on the client when a performance indicator reaches the specified
threshold.
Alarm Notification
Alerting by Alarm Sounds
Users can be alerted by alarm sounds when alarms are raised.
You can set different alarm sounds and play durations for alarms of different severities.
Browsing the Alarm Board
You can view the number of alarms of each severity on the alarm board.
Remote Alarm Notification
The eSpace EMS can notify users of both alarms and events. If remote notification is
enabled, maintenance personnel can still learn
about the alarm conditions on the
entire network outside the equipment room.
Perceived Severity
The perceived Severity field indicates how severe the corresponding fault is. There are
four severity levels: critical, major, minor, and warning.
Critical: This kind of fault has seriously affected service and broken down the system,
and it must be fixed atonce. A recovery is needed in case some equipment or resource
is totally unavailable.
Major: This kind of fault has degraded the service quality and must be fixed at once
in working hours. A recovery
is needed in case the service quality of some equipment
or resouce degrades.
Minor: This kind of fault has not degraded the service quality, but will bring about
damage if not checked or handled in time.
Warning: This kind of fault has not damaged the service, but the damage is potential.
Alarm Query
Browsing Current Alarms
Current alarms are dynamically refreshed.
You can view uncleared or unacknowledged alarms in the current
alarm list. You
can also filter out required alarms by setting a filter criterion.
Browsing Masked Alarms
You can browse and query masked alarms.
Filtering Alarms by Status
You can filter alarms by
status. Alarm status:
− Unacknowledged and uncleared
− Acknowledged and uncleared
− Unacknowledged and cleared
− Acknowledged and cleared
Querying Historical Alarms
You can set multiple search criteria to query historical alarms.
Only cleared
and acknowledged alarms are recorded in the alarm history.
Viewing Alarm Details
You can view alarm details, including the alarm name, alarm severity, device
name, acknowledgement status, possible cause, and alarm location information.
You send the details to related personnel for fault identification.
Alarm Processing
Disabling Alarm Reporting
Alarm records are updated dynamically. The eSpace
EMS always displays the
latest alarms on the top of the alarm browse window.
When viewing an alarm, you can disable reporting of new alarms to prevent the
alarms that you are viewing from scrollingdown due to newly reported alarms. You
can then enable reporting of new alarms.
Masking Alarms
If a large number of alarms are reported, you can set mask conditions based on
alarm name or alarm severity to discard alarms that donot need to be noticed. The
masked alarms will not be saved to the alarm database.
You can also set mask conditions for a certain NE or for a type of NEs.
Managing Alarm Mask Rules
You can view, add, modify, and delete alarm mask rules.
You can set an alarm mask rule for a specified MO to mask its alarms.
Clearing Alarms
You can manually clear a certain alarm or a type of alarms. In addition, the system can
automatically clear a certain alarm or a type of alarms byfollowing the instructions
from the upper-level NMS or based on a specified rule.
Acknowledging and Unacknowleging Alarms You
can acknowledge and unacknowledge alarms.
You can unacknowledge the alarms that you
have acknowledged. Then the status of
the alarms is changed to unacknowledged.
Alarm Auditing
Exporting Alarm Data
You can export current alarms, historical alarms, masked alarms, and events.
Maintaining Alarm Data
You can set the maximum retention period (for example, six months) for historical
alarms. The system automatically deletes and dumps related data as specified.
You can set whether to dump the outdated data while deleting the data. If data needs
to be dumped, you also need to set a destination path for the dump.
Basics
After you set the performance indicators and statistical period, the eSpace EMS colle cts
performance data based on the specified conditions. The results are displayed in the real-
time performance monitoring view.
The monitoring results can be displayed in different types of charts (such as a bar chart or a
line chart). The charts help you learn about the changes and trends of the performance
indicators. Based on the changes and trends, you can take measures before the key
indicators reach their thresholds. If the CPU, memory, power, disk, or database usage on the
Application server exceeds the preset threshold, the system monitor sends an alarm to the
UCEMS server.
Role Management
Role management enables you to add, delete, modify, and query roles. Role permission of the
eSpace EMS is a binary group of the MO list and operation list, which means that the user
can perform the operations in the operation list for the objects in the MO list.
When you create or modify a role, you can set or modify the role permission.
By default, the system has a super administrator role which cannot be deleted and whose
permission cannot be modified. You can only modify the description and members.
User Management
User management enables you to add, delete, modify, and query users.
The administrator can set and modify user roles and the access control policies for more
than 20 profiles. The access control policies control login time and login IP addresses.
User role is not mandatory for a user. If you do not have a user role, you can perform only
the operations that are not controlled by permission after login.
User status is normal, disabled, and locked.
If the consecutive failed login attempts exceed the threshold, the user account is
locked. The locked user account can unlock automatically at the configured time or can
be unlocked by the administrator.
If a user has not logged in for a long time, the user account is disabled automatically.
In addition, the user accounts can be disabled by the administrator. Only the
administrator can recover the disabled user account.
Security Description
Policy
Password You can specify the following settings for the password policy:
Security Description
Policy
policy
Minimum password length
Maximum attempts to enter the password the same as old passwords
Maximum number of occurrences of a character in a password
Allow special characters: space!"#$%&'()*+,-./:;<=>?@[\]^`{_|}~
Minimum time interval between password change attempts
Forcibly change an expired password
Account You can specify the following settings for the password policy:
policy Minimum account length
Disable account if no login for specified days
Lock duration
Automatic disable user accounts
Access Access control policies include:
control Login time control policy
policies
You can set the login date, time, and days of the week.
Login IP address control policy
You can set the login IP address segment.
Screen Lock
You can set whether to enable the screen lock function and the timeout duration.
For security purpose, if you want to stop performing operations for a certain period of
time, you can enable the eSpace EMS to lock the client automatically. If the screen is
locked, you need to enter the password to unlock the client.
Password Change
You can change your password and the administrator can reset the user password.
New passwords must comply with the password policy.
The log information helps you rapidly identify and analyze the faults. You can set the
search criteria to query logs and analyze the query results, helping you learn about the user
operations and operation status of the eSpace EMS.
Basics
Inter Function
face
SNM Supports SNMP V1, SNMP V2C, and SNMP V3.
P
Alar Report and -
m filter alarms in
real time
Acknowledge -
and
unacknowledg
e alarms
Synchronize If the connection between the upper-layer NMS and the eSpace
alarms EMS is abnormal or the upper-layer NMS is restarted, the
upper-layer NMS can deliver the command of synchronizing
alarms to the eSpace EMS. After the eSpace EMS receives the
command, the eSpace EMS reports all active alarms to the
upper-layer NMS again. The upper-layer NMS updates the
alarms based on alarm serial number to make the alarms
consistent with those on the eSpace EMS.
Transfer clear If the NE fault is rectified or the local maintenance personnel
alarms in real manually clear an alarm, the eSpace EMS reports a clear alarm to
time the upper-layer NMS. The upper-layer NMS finds the
Inter Function
face
corresponding active alarms based on the serial numbers of
the clear alarms and clears them.
Heartbeat The SNMP interfaces for heartbeat check are provided for
mechanism external systems to query and set the heartbeat period. The
eSpace EMS periodically sends the heartbeat information to the
external systems to monitor the status of communication links.
4 System Reliability
The eSpace EMS supports self-monitoring, backup and restoration, and security hardening
to ensure system reliability.
Self-Monitoring Capabilities
To ensure reliability, the eSpace EMS provides the watchdog process to monitor its own
applications and processes. If a process abnormally exits, the watchdog process
automatically restarts the process.
To achieve security hardening, you can add, modify, or tailor the modules and components
of the system, and shield and eliminate the defects and security vulnerabilities of the system.
5 Technical Specifications
Indicator Value
Maximum number of The values vary according to server configurations:
topology nodes allowed
20,000 for a Linux server with the following minimum
configuration: 2 CPUs (for example, 2 x E5506), 8-GB
memory, 2 x 300-GB disks
50,000 for a Linux server with the following minimum
configuration: 2 CPUs (for example, 2 x E5506), 32-GB
memory, 2 x 300-GB disks
1000 for a Windows server with the following minimum
configuration: 2 CPUs (for example, 2 x E5506), 8-GB
memory, 2 x 300-GB disks
Maximum number of 20,000
current alarms allowed
Maximum number of 15,000,000
historical alarms allowed
Maximum number of 15,000,000
events allowed
Maximum number of logs 300,000
allowed
Maximum alarm delay 30 seconds
Indicator Value
Maximum number of users 100
logged into the eSpace
EMS at a time.
One IP phone or SBC is equal to one equivalent NE, one IAD or EGW is equal to five equivalent
NEs, and one IP PBX is equal to 50 equivalent NEs.
The equivalent NEs managed by the eSpace EMS are calculated in the following formula: IP PBX x
50 + (IAD + EGW) x 5 + IPPhone + SBC. The total number cannot exceed the maximum number
of topology nodes allowed.
A
AA Access Agent
AS Application Server
B
BMP Business Management Point
C
Call As Call Application Server
CSV Comma-Separated Values
E
eConf AS Enterprise Conference Application Server
EMS Element Management System
ESG Enterprise Service Gateway
F
FTP File Transfer Protocol
I
ICMP Internet Control Message Protocol
IP Internet Protocol
M
MAA Mobile Access Agent
MOS Mean Opinion Score
N
NGIN Next Generation Intelligent Network
NMS Network Management System
P
PGM Presence Group Messaging
PM Performance Management
S
SFTP Secure File Transfer Protocol
SMTP Simple Mail Transfer Protocol
SNMP Simple Network Management Protocol
SOAP Simple Object Access Protocol
T
TCP Transmission Control Protocol
TOPO Topology Management
U
UOA Uniform Operation Maintenance Agent