Fourth Assumption: More Communication Means Better Performance

Communication is very important in an organization. Nowadays, employees can

express their thoughts and feelings with their job and it is an opportunity to the
organization to make a move such as creating solutions to the problems in order to
improve the organization as a whole. Communication is also a way to reconcile the
different point of views of different departments in an organization. It is important for
departments that affect each other to communicate in order for them to understand what
they should do to match their operations with another. By communicating, managers of
different departments can acquire and learn new knowledge and ideas of how other
managers do their tasks.

I (we) do not agree to the statement of Ackoff: “when organizational units have
inappropriate measures of performance which put them in conflict with each other, as is
often the case, communication between them may hurt organizational performance, not
help it.” When there is conflict, establishing better communication is necessary in order
to solve that conflict. Managers should openly exchange the situation in which they are
in and they should work together to find a solution to that conflict. Managers should not
conceal information that would be relevant to solve the conflict. Developing meetings
with other department can be an option to hear the two sides of the story. They can also
find the problem that both departments have and they can formulate or generate ideas
that could resolve it.