Auto Service Technician Level5 PDF

Automotive
h
Skills Development Council
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AUTOMOTIVE INDUSTRY
Contents
1. Introduction and Contacts..….……….…….P.1

2. Qualifications Pack……….………………........P.2
3. Glossary of Key Terms ………………..........P.4
4. NOS Units…………………..……….……..………..P.6
 OS describe what 5. Assessment Criterion ……………………… .P.47
individuals need
to do, know and
understand in
order to carry out
Introduction
a particular job
role or function Qualifications Pack-Auto Service Technician Level 5
 OS are SECTOR: AUTOMOTIVE
performance
standards that SUB-SECTOR: AUTOMOTIVE VEHICLE SERVICE
individuals must
OCCUPATION: TECHNICAL SERVICE & REPAIR
achieve when
carrying out JOB ROLE: AUTOMOTIVE SERVICE TECHNICIAN LEVEL 5
functions in the
workplace, REFERENCE ID: ASC/ Q 1403
together with
specifications of ALIGNED TO: NCO-2004/7231.50
the underpinning
knowledge and Auto Service Technician Level 5 is also known as Senior Technician, Technical
Specialist, Master Mechanic, Master Technician and Mistry
understanding
.Brief Job Description: An Auto Service Technician Level 5 is responsible for
managing range of diagnosis and repairs with a wide range of specialised repair
of mechanical, electrical and electronic faults.
ASDC, Core 4-B, 5th
Floor, India Habitat Personal Attributes: An individual on this job must have good communication
Centre, Lodhi and interpersonal skills in addition to being a team player, as the job requires
Road,New Delhi coordination with other technicians during diagnosis. The individual must have a
technical bend of mind to understand the technical aspects related to various
E-mail: aggregates (including both mechanical & electrical) in a vehicle, which would
skc@asdc.org.in also assist in the fault diagnosis in the vehicle. The individual should be
proactive, process and customer centric with ability to guide junior technicians
and strong sense to seek judgement from superiors in very complicated cases.
Keeping oneself abreast of the latest developments and newer technologies
used in the mechanical systems of engine aggregates is highly desirable.
Qualifications Pack For Auto Service Technician Level 5
Qualifications Pack Code ASC/ Q 1403
Auto Service Technician Level 5

Job Role
Job Details
Credits(NSQF) TBD Version number 1
Industry Automotive Drafted on 12/06/13
Automotive Vehicle
Sub-sector Last reviewed on 12/06/13
Service
Technical Service &

Occupation Next review date 12/06/15
Repair
Job Role Auto Service Technician Level 5
Responsible for managing a range of diagnosis (across the

Role Description mechanical and electrical/ electronic aggregates) and
repairs and guiding junior technicians in their work
NSQF level 5
Minimum Educational Qualifications Diploma in Mechanical/ Automobile Engineering
Maximum Educational Qualifications Bachelors in Mechanical/Electrical/Automobile Engineering
On the job training:

 Desirable for ASDC Auto Service Technician Level 5
Certificate OR Bachelor’s in Mechanical/ Electrical/
Training
Automobile Engineering
 Compulsory for all other qualifications
 1-2 years if ASDC Auto Service Technician Level 5

Certificate or Bachelor’s in Mechanical/ Electrical/
Experience
Automobile Engineering
 3-7 years for other qualifications
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Compulsory:
ASC/ N 1404: Carry out diagnosis of vehicle for routine

repairs requirements
ASC/ N 1405: Carry out service and major repairs in
mechanical aggregate and overhauling of a
vehicle
ASC/ N 1406: Carry out service and repairs of electrical and
Occupational Standards (OS) electronic faults in a vehicle
ASC/ N 0001: Plan and organise work to meet expected
outcomes
ASC/ N 0002: Work effectively in a team
ASC/ N 0003: Maintain a healthy, safe and secure working
environment
Optional:
N.A.
Performance Criteria As described in the relevant NOS units
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Keywords /Terms Description

Definitions
Core Skills/Generic Core Skills or Generic Skills are a group of skills that are key to learning
Skills and working in today's world. These skills are typically needed in any
work environment. In the context of the NOS, these include
communication related skills that are applicable to most job roles.
Dealership A business established or operated under an authorisation to sell or
distribute an automotive company’s goods and services
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate NOS they are looking for.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional
analysis and form the basis of NOS.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organisational specific knowledge
that an individual needs in order to perform to the required standard.
National Occupational NOS are Occupational Standards which apply uniquely in the Indian
Standards (NOS) context.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Organisational Context Organisational Context includes the way the organisation is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard
of performance required when carrying out a task.
Qualifications Pack(QP) Qualifications Pack comprises the set of NOS, together with the
educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.
Sector Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
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Sub-Sector Sub-sector is derived from a further breakdown based on the

characteristics and interests of its components.
Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the
objectives of the function.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.
Unit Code Unit Code is a unique identifier for an NOS unit, which can be denoted
with an ‘N’.
Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.
Vehicle Mode of personal transport including 2-wheelers, 3-wheelers and 4-
wheelers (including passenger vehicles and commercial vehicles). This
includes gasoline, petrol, CNG, electrical and hybrid vehicles
Vertical Vertical may exist within a sub-sector representing different domain
areas or the client industries served by the industry.
Keywords /Terms Description
Acronyms
NOS National Occupational Standard(s)

NVEQF National Vocational Education Qualifications Framework
NVQF National Vocational Qualifications Framework
NSQF National Skills Qualifications Framework
OEM Original Equipment Manufacturer
OS Occupational Standard(s)
QP Qualifications Pack
5|Page
ASC/ N 1404: Carry out diagnosis of vehicle for repair requirements
National Occupational
Standards
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Overview
This Occupational Standard describes the knowledge, understanding and skills
required of an individual to diagnose a wide range of faults and troubleshoot
problems in a vehicle(of both mechanical and electrical aggregates) and take
necessary repair action post the root cause analysis.The diagnosis would include
diesel, petrol, CNG, electrical and hybrid vehicles across 2-wheelers, 3-wheelers
and 4-wheelers (including passenger vehicles and commercial vehicles).
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Unit Code ASC/ N1404
Unit Title
Carry out diagnosis of vehicle for repair requirements
National Occupational Standard
(Task)
Description This NOS unit is about troubleshooting problems and fault diagnosis of the vehicle
(including both mechanical and electrical aggregates)
Scope This unit/task covers the following:
 identify the fault responsible for vehicle trouble
 diagnosis of the operational faults to identify the root cause of the trouble
 take necessary action post the root cause analysis to repair the vehicle
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Carry the diagnosis of To be competent, the user/individual on the job must be able to:
the vehicle identify
the root cause of the PC1. understand the auto component manufacturer specifications related to the
trouble various components/ aggregates in the vehicle
PC2. understand the functioning of each system, component and aggregate
(including both mechanical and electrical aggregates) of a vehicle
PC3. follow standard operating procedures for using workshop tools and equipment
for fault diagnosis or troubleshoot problem in a vehicle
PC4. obtain sufficient information from customer/ service advisor to make an
assessment of service and repair needs of the vehicle
PC5. review the job card and understand customer complaints
PC6. follow standard operating procedure set out for diagnosing faults (in case of
complex faults take the assistance of the senior diagnosis technician/ technical
manager)
PC7. use checklists and standard OEM operating procedures to understand if the
fault is because of improper servicing, or low levels of oils, coolants, grease etc.
or poor quality oil/ air filters etc.
PC8. conduct inspection of the engine and aggregates to diagnose need for repairs or
adjustment in various engine aggregates
PC9. conduct inspection of mechanical, electrical and electronic systems to diagnose
need for repairs, adjustment or part replacement
PC10. dismantle and reassemble aggregates of a vehicle (with help from other
technicians and helper)
PC11. conduct routine and non-routine inspections for pre-purchase assessment,
vehicle fitness assessment, emission testing, safety assessment, post-accident
diagnostic assessment, post-repair serviceability assessment and manufacturer
recall assessment
PC12. compare results of diagnostic inspections and tests against vehicle
specifications and any regulatory requirements
PC13. finalise the list all the service, repair and replacement requirements of the
vehicle post the diagnosis in consultation with service advisor/ supervisor
PC15. ensure all workshop tools, equipment and workstations are adequately
maintained by carrying out scheduled checks, calibration and timely repairs
where necessary
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PC16. ensure any malfunctions observed in tools and equipment are reported to the
concerned persons
PC17. understand the various precautions to be taken to avoid damage to the vehicle
and its components while working on diagnosis or troubleshooting the vehicle
for any faults
PC18. request assistance from a superior when required(esp. in cases where the
complex diagnosis needs to be done and is out of scope)
PC19. assist junior technicians in their work
PC20. ensure that trainings organized by the OEM from time-to-time are attended and
knowledge levels are upgraded (esp. in case of newly launched products,
product refreshes)
PC21. drive a relevant 2/3/4 wheeler vehicle which is an important part of the
diagnosis of the type of vehicle that is dealt by the relevant OEM
Knowledge and Understanding (K) w.r.t. the scope
Element Knowledge and Understanding
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. standard operating procedures of the organisation/ dealership for inspection
Company/ and diagnosis of faults in a vehicle as prescribed by the OEM/ components
Organisation and manufacturer
its processes) KA2. standard operating procedures recommended by the dealership/
suppliers/OEM for using tools and equipment for diagnosis or troubleshooting
of various aggregates
KA3. safety requirements for equipment and components during the diagnosis or
troubleshooting the various aggregates for root cause analysis of the fault
KA4. documentation requirements for each procedure carried out as part of roles
and responsibilities as specified by OEM/ auto component manufacturer for the
diagnosis of troubleshooting the vehicle for faults
KA5. organisational and professional code of ethics and standards of practice
KA6. safety, health, environmental policies and regulations for the workplace as well
as for automotive trade in general (e.g. safe practices while working in pits/
under vehicles)
B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. the basic technology used in and functioning of various components and
aggregates of the vehicle including:
• engines and fuel system (diesel, petrol, electrical, gas, hybrid etc.)
• cooling system
• air supply systems
• emission and exhaust system
• ignition systems
• clutch assembly
• clutch operating system
• gearbox (manual and automatic)
• drivelines and hubs
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• drive-train assembly and transmission systems (manual, automatic etc.)
• steering system
• suspension system
• brake system (including regenerative braking systems)
• tyres and wheels (including wheel alignment)
• radiator
• batteries and power storage system
• power-generating systems (including charging systems especially for
electrical and hybrid vehicles)
• electrical wire harness, lighting, ignition, electronic and air-conditioning
systems etc.
• energy recuperation systems, if applicable (e.g. in electric, gas and hybrid
vehicles)
• electronic systems including active and passive safety, media, comfort and
convenience, supplementary restraint systems (SRS), networking and other
systems
• electronic control unit
• hydraulic and pneumatic system
• various lubrication systems
KB2. the tools used to assess and confirm technical faults that cannot be determined
through a visual inspection, including use of:
• organic light emitting displays — anti-lock braking system abs/air bag scan
tools, automotive scanners, graphing scanners, modular diagnostic
information systems
• pressure indicators: fuel pressure testers, manifold gauge sets, oil pressure
gauges, tire pressure gauges
• measuring equipment: vernier calipers, micrometer, feeler gauges, multi-
metre, flow metre, temp gauge, dial gauge etc.
• electrical and electronic testing equipment: volt meters, ammeters,
ohmmeters, battery testing equipment, dedicated and computer based
diagnostic equipment, oscilloscopes etc.
• other tools: laptops
KB3. the various sources of information available for assessing service and repair
requirements of the vehicle including:
• diagnostic displays
• visual inspections
• test drives
• vehicle/equipment manufacturer specifications
• standard operating procedures for diagnosis
KB4. typical symptoms of common technical faults in a vehicle including fluid levels,
leaks, wear and tear, damage to a part/ aggregate and need for adjustments
(e.g . HEOC- High Engine Oil Consumption, oil leakage, tyre wear etc,)
KB5. the various values and tolerance limits of various components across the
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mechanical/ electrical aggregates (e.g. within the engine assembly the
following sub-aggregates : bore diameter, Liner fitment, piston height and butt
clearance of piston rings, permissible imbalance in crankshaft (main and BE
journal), axial and radial play in the camshaft etc.)
KB6. basic computer skills including the following:
• OEM specific computer applications
• basic computer based tasks (e.g. use of productivity tools such as word, excel
etc.)
• basic internet based tasks (e.g. accessing and responding to emails etc.)
Skills (S) w.r.t. the scope

Element Skills
A. Core Skills/ Writing skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. create documentation required on the job (including diagnosis cards, work
sheets, etc.) regarding the basic diagnosis and of various fault identification tests
performed using various equipment as per the OEM/ auto component and
aggregate guidelines
SA2. complete and maintain workplace records on inspection, diagnosis and repair
activities
SA3. record all diagnostic inspections and tests carried out on a vehicle
SA4. write any additional work to be done (on the job card) basis the diagnosis of the
vehicle (in major mechanical & electrical aggregates) and convey it to the service
advisors and other technicians to carry out the work
SA5. write in at least one language
Reading skills
The user/individual on the job needs to know and understand how to:
SA6. read and interpret workplace related documentation including job cards, safety
instructions, OEM guidelines etc. from supervisors and the service advisor basis
the information conveyed by the customer on the issue/ fault faced
SA7. read various sources of information available for vehicle diagnosis
including service manual and diagnostic and visual displays put up in the
workshop
SA8. read the technical brochures, new service schedules, service bulletins (refresher
and new) released by the OEM/ auto components manufacturer related to
diagnosis of the various faults across vehicle aggregates
SA9. read policies and regulations pertinent to the job, including OEM guidelines,
health and safety instructions etc.
Oral Communication (Listening and Speaking skills)
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SA10. clearly communicate workplace information and ideas with workplace
colleagues (verbal and non-verbal)
SA11. use terms, names, grades, and other nomenclature pertaining to the
automotive trade, tools, specific workshop equipment etc.
SA12. communicate with colleagues to handle verbal enquiries, such as clarifying
indicated faults and problems indicated on a job card which would lead to the
proper diagnosis of the issue to do an effective root cause analysis
SA13. communicate to the juniors technicians on the changes in technical brochures,
new service schedules, service bulletins (refresher and new) released by the
OEM/ auto components manufacturer related to diagnosis of the various faults
across vehicle aggregates
SA14. communicate to the customer through the service advisor, the results of the
test performed and appropriate values to find the root case of the problem (e.g.
in case of HEOC – High Engine Oil Consumption issue, post the dismantled
engine convey the appropriate condition of piston ring, crank shaft and cylinder
block etc.)
B. Professional Skills Decision making

SB1. analyse information and evaluate results to choose the best solution and solve
problems
SB2. decide on the repair/ replacement of any aggregate (including those in the
electrical and mechanical sub- assemblies) post the diagnosis (with help from a
superior technical manager in case of complex diagnosis)
SB3. judge when to ask for help from a superior
Plan and Organise

SB4. plan work according to the required schedule and location

SB5. organize schedule to complete diagnosis on the vehicle so that repair/
replacement of aggregates/ components post diagnosis can start and vehicle
can be delivered in a timely and cost effective manner
SB6. organise the workplace and work according to the principles of 5S
Customer centricity
SB7. interpret the needs of customers understanding the key issue plaguing the poor
performance of the vehicle and doing a proper diagnosis consulting the service
advisor to minimise the repeat complaints
SB8. ensure that the service provided is of the highest order to ensure customer
satisfaction
SB9. follow up with the Service Advisor on any unfavourable feedback received from
customer on the complaints reported on the vehicle
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Problem solving
SB10. recognise a workplace problem or a potential problem and take action prior to
diagnosis (e.g. during diagnosis of the engine, ensure that engine aggregates
are placed in proper place so that it doesn’t cause any hindrance to other
vehicles parked near the vehicle which is being diagnosed)
SB11. determine problems needing priority action
SB12. refer complex diagnosis outside area of responsibility to superior
Analytical thinking
SB13. analyse the complexity of work to determine if it can be successfully carried

out(e.g. refer a vehicle to a superior in case of complex diagnosis for any fault
which has not occurred before)
SB14. analyse the different components for the tolerance values post the
diagnosis to understand the root cause of the issue
Critical thinking
SB15. analyse, evaluate and apply the information gathered from observation,
experience, reasoning, or communication to act efficiently
SB16. use the diagnosis results to take an appropriate decision on repair/
replacement of an aggregates (including mechanical and electrical sub-
assemblies) in consultation with the supervisor/ service advisor
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NOS Version Control
NOS Code ASC/ N 1404

Automotive Vehicle
Industry Sub-sector Last reviewed on 12/06/13
Service
Next review date 12/06/15
13 | P a g e
ASC/ N 1405: Carry out service and major repairs in mechanical aggregates & overhauling of a vehicle
Standards
--------------------------------------------------------------------------------------------------------------------------------------
Overview
required of an individual to carry out servicing, repairs& overhauling of
mechanical systems of a vehicle, including 2-wheelers, 3-wheelers and 4-
wheelers (including passenger vehicles and commercial vehicles). This also
includes diesel, petrol, CNG, electrical and hybrid vehicles.
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Unit Code ASC/ N 1405

Unit Title Carry out service and major repairs in mechanical aggregates and overhauling of a
(Task) vehicle
Description This NOS unit is about an individual carrying out repairs and overhauling of mechanical
systems of a vehicle.
 servicing and major repairs of a mechanical aggregates in a vehicle
 repair and overhauling of engine and its related aggregates
 repair and overhauling of other mechanical aggregates and systems
Performance Criteria (PC) w.r.t the Scope
Service and major To be competent, the user/individual on the job must be able to:
repairs in mechanical
aggregates PC1. understand the auto component manufacturer specifications related to the
various components/ aggregates in the vehicle (including major aggregates like
engine. gear box, transmission systems like propeller shaft etc.)
for service and repairs of various vehicle aggregates
PC3. review the job card and understand service and repair work to be carried out in
the various aggregates( including overall of various aggregates like engine)
PC4. ensure that the correct spare parts, lubricants, tools and other materials
required have been obtained
PC5. service, repair and overhaul:
 engines and fuel system (diesel, petrol, electrical, CNG, LPG etc.)
 cooling system
 radiator
 emission and exhaust system
 brake system
 clutch assembly
 gearbox, drive-train assembly and transmission systems (manual, automatic
etc.)
 steering system
 suspension system
 tyres and wheels
 hydraulic and pneumatic system
 various lubrication systems
PC6. conduct routine and non-routine inspections for vehicle fitness assessment,
emission testing, safety assessment and post-repair serviceability assessment
PC7. dismantle, assess, repair, clean, replace, adjust and reassemble the vehicle
mechanical aggregates/ components
PC8. identify and change vehicle components requiring change due to continuous
wear and tear(including oil and air filters in the engine aggregate)
PC9. ensure all dismantled components and aggregates are cleaned and conditioned
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prior to reassembly
PC10. carry out service, repair and overhauling activities safely to ensure:
 no damage to the vehicle or other vehicles
 no damage to vehicle components and systems
 no contact with hazardous materials
PC11. ensure disposal of materials (including waste oil, scrap of failed parts/
aggregates)in accordance with the organisation’s policies
PC12. ensure, in consultation with the service advisor, approval of the customer on all
repairs carried out
PC13. record all service and repairs carried out and ensure completeness of tasks
assigned before releasing vehicle for the next procedure
PC14. ensure any other repair requirements observed in the other components/
aggregates systems (like engine, gear box etc.) while repairing/ overhauling of
braking systems are communicated to service advisor
where necessary
concerned persons
PC18. inform the relevant persons where repairs/ overhauling of the aggregates are
economically or technically infeasible
PC19. request assistance from a senior technician when required
product refreshes)

Context
(Knowledge of the KA1. standard operating procedures for servicing, repair and replacement of parts in
Company/ various aggregates of the vehicle
Organisation and KA2. standard schedules and checklists recommended by the OEM for servicing and
its processes)
repair of various components and aggregates in the vehicle
KA3. safety requirements for equipment and components prescribed by the OEM
(e.g. preventing/ dealing with oil spillage and inflammable materials)
KA4. identification codes, nomenclature of various components and aggregates
KA5. correct and appropriate grade of engine oil, coolant or lubricant grease to be
used for the corresponding engine and other aggregates as specified by the
OEM and auto component manufacturer
KA6. standard operating procedures recommended by the dealership/ suppliers/
OEM for using tools and equipment to be followed related to various
aggregates and components in a vehicle as per the tool manufacturer
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instructions
KA7. standard operating procedures for rectification of errors in information (e.g.
rectification of job card, reissue of correct tools and equipment etc.)
and responsibilities as specified by OEM/ auto component manufacturer
KA10. safety, health and environmental policies and regulations for the workplace and
automotive trade in general(e.g. safe working practices inside pits/ under
vehicles)
KA11. regulatory requirements for vehicles including road safety, refrigerant handling,
fuel storage and other requirements
KA12. operating specifications provided by the OEM for limits, fits and tolerances
relating to engine mechanical, hydraulic and fluid systems for the vehicle
B Technical The user/individual on the job needs to know and understand:

Knowledge
 engines and fuel system (diesel, petrol, electrical, gas etc.)
 radiator
 brake system
 clutch assembly
etc.)
 steering system
 electrical wire harness, lighting, ignition, electronic and air-conditioning
systems etc.
 electronic active and passive safety, media, comfort and convenience,
supplementary restraint systems (SRS), networking and other systems
 electronic control unit
 cooling system
KB2. basic principles of:
 Ohms Law, voltage, power, current (AC/DC) resistance, magnetism,
electromagnetism and electromagnetic induction etc.
 vehicle earthing and earthing methods
 vehicle engine systems (e.g. types, applications and operation of sensors,
actuators, etc.)
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 types of circuit protection and their use
 electrical safety procedures
 the operation of warning, charging and starter circuits
 symbols, units and terms associated with electric systems and components
 battery charging
 electrical/electronic control systems
 operation of electronic and electric engine systems (including electrical
component function, electrical inputs, outputs, voltages and oscilloscope
patterns, digital and fibre optics principles)
 organic light emitting displays — anti-lock braking system abs/air bag scan
information systems
 pressure indicators: fuel pressure testers, manifold gauge sets, oil pressure
 pullers: ball joint separators, bearing pullers, gear puller tools, slide
hammers
 specialty wrenches: alignment wrenches, chain wrenches, locking wrenches,
lug wrenches
 trim or moulding tools: carbon scrapers, gasket scrapers, scrapers, spoons
 measuring equipment: vernier calipers, micrometer, feeler gauges, multi-
metre, flow metre, temp gauge, dial gauge etc.
 other tools: hand tools, power tools, lifting and jacking equipment,
tensioning equipment, laptops, brake roller tester, chassis dynamometer,
suspension activation, security activator etc.
 tools for other tasks such as cleaning of vehicles, tools, equipment and
workshop
KB4. how to select the right materials for the job such as seals, sealants, fittings,
gaskets, joints, fasteners etc.
KB5. how to carry out routine maintenance including:
 checking vehicle condition against OEM specifications to identify damage,
corrosion, wear and tear, fluid levels, leaks and other problems in
serviceability
 make adjustments to settings, alignment, pressures, tension, speeds and
levels relevant to:
- engine and aggregates (including fuel injection pump, ignition, intake and
exhaust systems)
- steering system
- clutch and brake assembly
- transmission system (including gearbox, differential, propeller shaft and
axles)
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- other components (including tyres and body fittings)
KB6. the various sources of information available for assessing serviceability of the
vehicle including:
 diagnostic displays
 visual inspections
 test drives
 vehicle/equipment manufacturer specifications
 standard operating procedures
KB7. how to repair and replace engine and its components including overhauling of
the aggregates
KB8. how to dismantle, assess, repair, clean, condition, replace, adjust, reassemble
and test mechanical components for correct operation
KB9. the method to correctly tag, seal and package checked engine components and
aggregates
KB10. how to troubleshoot faults and document the causes in engines and other allied
components
KB11. how to dispose of replaced components in accordance with safety, health and
environmental policies and regulations
KB12. how to measure/ inspect the machining or any other repair done from an
outside source/ local machining garages on the various aggregates (like
machining of the piston, cylinder head, cylinder block in the engine aggregate)
KB13. how to carry out the full overhaul of the engines (with support from the other
technicians and machine shops from local garages)
KB14. precautions to be taken to ensure the following while working (including
specific precautions to be taken when working with alternative fuel/ hybrid
vehicles):
Skills (S) w.r.t. the Scope
Element Skills
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. create documentation required on the job (including job cards, work sheets, etc.)
regarding the basic details of repair , maintenance and service performed on the
various aggregates (including engine and other aggregates overhauling)
SA2. complete and maintain workplace records on inspection, diagnosis and repair
activities
SA3. write any additional requirement of work on the vehicle for service,
maintenance or repair found during the work done as specified in the job card (
e.g. while working on the engine overhauling, if the clutch/ pressure plate is
worn off, then convey to the superiors and service advisor)
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Reading skills
SA5. read job cards and instructions from service advisor regarding the repair and
service of various vehicle aggregates
SA6. read various sources of information available for assessing service and
repair requirements of vehicle aggregates including service manual and
diagnostic and visual displays put up in the workshop
health and safety instructions etc. while working on the vehicle aggregates
SA8. read the technical brochures, new service schedules, service bulletins (refresher
and new) released by the OEM/ auto components manufacturer related to
service and maintenance of various vehicle aggregates
SA9. clearly communicate workplace information and ideas with workplace

colleagues(verbal & non-verbal)
SA10. use terms, names, grades, and other nomenclature pertaining to the
automotive trade, tools, specific workshop equipment etc.
SA11. communicate with colleagues and customers to handle verbal enquiries, such
as clarifying instructions on a job card and responding to requests for
information
SA12. interact with the customer through service advisor/ supervisor in case any
additional repair and service needs to be done on the vehicle aggregates
SA13. communicate to the juniors technicians on the changes in technical brochures,
new service schedules, service bulletins (refresher and new) released by the
OEM/ auto components manufacturer related to service and maintenance of
various vehicle aggregates
problems
SB2. be proactive and creative in responding to workplace problems, changes and
challenges
SB3. decide on the repair/ replacement of any engine aggregate post the diagnosis
(with help from a technical manager in case required)
SB4. decide on whether the whole aggregate (gear box or engine overhaul) needs to
be overhauled or some components/ parts needs to be changed
Plan and Organise

SB6. plan the assigned aggregate repair work (including the specific engines or other
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aggregate that needs to be overhauled)on a daily basis and provide estimates of
time required for each piece of work(e.g. by evaluating work assigned on a job
card and providing time estimates for each service/ repair activity)
SB7. organise the workplace and work according to the principles of 5S
SB8. prioritise actions to achieve required outcomes
SB9. plan the assigned engine repair work (including the specific engines that needs
to be overhauled)and provide estimates of time required for each engine
overhaul repair
SB10. organise the schedule to complete work on the engine aggregate timely in case
other aggregate repairs/ maintenance work is also required to be done
Customer centricity
SB11. interpret the needs of customers by evaluating job cards and talking to Service
Advisor and superiors
SB12. ensure that customer needs are assessed and satisfactory service is provided
customer
Problem solving
SB17. recognise a workplace problem or a potential problem and take action

SB18. determine problems needing priority action
SB19. refer problems outside area of responsibility to appropriate person(e.g.
unavailability of required spare parts or materials in the workshop)
SB20. gather information and provide assistance as required to solve problems
SB21. use a range of problem-solving techniques
SB22. develop practical responses to common breakdowns in workplace systems and
procedures
Analytical thinking
SB23. analyse the complexity of work to determine if they can successfully carry them
out and if required, escalate to a superior
Critical thinking
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NOS Version Control

Automotive Vehicle
Service
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ASC/ N 1406: Carry out service and repairs of electrical and electronic faults in a vehicle
Standards
----------------------------------------------------------------------------------------------------------------------------- ---------
Overview
required of an individual to carry out service and repairs within the electrical
and electronic systems of a vehicle. This also includes petrol, diesel, CNG,
electrical and hybrid vehicles.
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Unit Title
Carry out service and repairs of electrical and electronic faults in a vehicle
(Task)
Description This NOS unit is about an individual carrying out service and repairs within the
electrical and electronic systems of a vehicle.
 identify the need for any repairs in the aggregates having any electrical or
electronic sub-systems (including electronics within the engines, gear box etc.)
 repair electrical and electronic systems fault within the aggregate affecting the
overall performance of the vehicle
 service any electrical/ electronic part within an aggregate
Performance Criteria (PC) w.r.t the Scope
Service and repairs in To be competent, the user/individual on the job must be able to:
electrical & electronic
aggregates PC1. understand the auto component manufacturer specifications related to the
various electrical and electronic components and allied aggregates
for repair of electrical/ electronic components in a vehicle
PC3. review the job card and understand work to be carried out in the electrical/
electronic aggregates as indicated by the supervisor or service advisor
PC4. ensure that the correct spare parts tools and other materials required for
service and repair of the electrical/ electronic components have been obtained
PC5. repair and overhaul:
 stability/steering/ suspension systems (including electronic stability systems,
vehicle dynamic control, closed loop electronic steering and multi-class Bus
systems)
 electric over hydraulic systems (including garbage compactors, crane rams,
steering control, excavator bucket control, steering rudder control etc.)
 engine management systems (including fuel cell technology/hydrogen, on
line maintenance and remote diagnostics, common rail diesel direct
injection, drive by wire, multi-class Bus systems and closed loop diesel
engine management systems)
 transmission/driveline systems (including clutches, torque converters,
mechanical and automatic transmissions, drive and power take-off shafts
and differentials, mechatronic modules and multi-class Bus systems)
 braking systems (including ABS, engine brakes, electric retarders, electric
trailer brakes, brake by wire and multi-class Bus systems)
 safety systems (including fire suppressing, work load detecting, tyre pressure
control, speed/load limiting, traction control, seat belt pre-tensioning, roll
over protection, object detection, navigation aids, intelligent transport
systems, intelligent SRS systems, adaptive cruise control, multi-class Bus
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systems, active and passive collision avoidance, infrared vision, lighting and
windscreen wipers control)
 monitoring/protection systems (including display types such as LCD, VFD,
CRT, HUD, re-configurable systems, electronic analogue display, on board
diagnostics, remote/wireless monitoring systems and multi-class Bus
systems)
 convenience and entertainment systems (including audio and visual units,
compact disks, analogue tapes, radio, speaker types, amplifiers, crossovers,
balancers, aerials and multi-class Bus systems)
 theft deterrent systems (including remote keyless entry (RKE), immobiliser
system design, passive entry systems, two way RKE, fingerprint technologies,
rolling codes, transmitter and receiver operation, satellite systems)
 electric and hybrid vehicle systems (including battery technology, motor
drive systems, motor controllers, air conditioning systems, electronic
protection systems and multi-class Bus systems)
 climate control systems (including air conditioning, heating, blending
systems and multi-class Bus systems)
etc.)
systems etc.
PC6. repair all electrical and electronic faults including direct faults in:
 input sensors
 output actuators
 wiring harnesses
 computer systems
 calibration/adjustment specifications
 component specifications
 component assembly
 component damage
 system modifications
PC7. repair indirect faults caused on the major mechanical or other aggregates by
the influence of electrical and electronic aggregate (e.g. influence of improper
working on the ECU might have damaged the charging of the alternator
PC8. remove, refit and test electrical components for normal operation following
major/ minor body repair activities
PC9. dismantle, assess, repair, clean, replace, adjust and reassemble vehicle electric
and electronic units
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PC10. ensure all dismantled components (other than the electrical or electronic
components) are cleaned and conditioned prior to reassembly
PC11. ensure disposal of materials (including scrap of failed parts/ aggregates) in
accordance with the organisation’s policies
PC12. understand the various precautions to be taken to avoid damage to other
components/ aggregates of a vehicle while working on electrical/ electronic
aggregates
PC13. record all service and repairs carried out and ensure completeness of tasks
assigned before releasing vehicle for the next procedure
where necessary
concerned persons
PC16. request assistance from a senior technician or aggregate specialist when
required
PC17. inform the relevant persons where repairs are economically or technically
infeasible
product refreshes)

Context
(Knowledge of the KA1. standard operating procedures for servicing, repair and replacement of
Company/ electrical/ electronic parts (including those related to various mechanical
Organisation and aggregates)
its processes) KA2. standard operating procedures recommended by the
dealership/manufacturer/OEM for using tools and equipment for electrical/
electronic components
KA3. safety requirements for equipment within the tolerance limits used for service/
repair of electrical/ electronic components as prescribed by the OEM
KA4. identification codes, nomenclature of various electrical/ electronic components
and aggregates
KA5. standard operating procedures for rectification of errors in information (e.g.
rectification of job card, reissue of correct tools and equipment etc.)
and responsibilities as specified by OEM/ auto component manufacturer
KA8. safety, health and environmental policies and regulations for the workplace as
well as for automotive trade in general(e.g. safe working practices inside pits/
under vehicles)
KA9. regulatory requirements for vehicles including road safety, refrigerant handling,
fuel storage and other requirements
KA10. operating specifications provided by the OEM for limits, fits and tolerances
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relating to engine electrical, electronic and hydraulic and fluid systems for the
vehicle
B Technical The user/individual on the job needs to know and understand:

Knowledge
 engines and fuel system (diesel, petrol, electrical, gas etc.)
 radiator
 brake system
 clutch assembly
etc.)
 steering system
systems etc.
 cooling system
KB2. basic principles of:
 ohms Law, voltage, power, current (AC/DC) resistance, magnetism,
electromagnetism and electromagnetic induction etc.
 vehicle earthing and earthing methods
 vehicle engine systems (e.g. types, applications and operation of sensors,
actuators, etc.)
 types of circuit protection and their use
 electrical safety procedures
 the operation of warning, charging and starter circuits
 symbols, units and terms associated with electric systems and components
 battery charging
 electrical/electronic control systems
 operation of electronic and electric engine systems (including electrical
component function, electrical inputs, outputs, voltages and oscilloscope
patterns, digital and fiber optics principles)
 electrical theory and operation covering automotive digital computers,
networked vehicles, voltage, current, resistance, power, capacitance,
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electrostatics, magnetics, inductance, discrete electronic components, logic
families, and radio frequency
 organic light emitting displays — anti-lock braking system abs/air bag scan
information systems
 pressure indicators: fuel pressure testers, manifold gauge sets, oil pressure
 pullers: ball joint separators, bearing pullers, gear puller tools, slide
hammers
 specialty wrenches: alignment wrenches, chain wrenches, locking wrenches,
lug wrenches
 trim or moulding tools: carbon scrapers, gasket scrapers, scrapers, spoons
 measuring equipment: vernier callipers, micrometer, feeler gauges, flow
metre, temp gauge, dial gauge, analogue and digital multi-meters, lab
oscilloscopes, data scanners, test lights, test LEDs, pulse generators etc.
 electrical and electronic testing equipment: volt meters, ammeters,
ohmmeters, battery testing equipment, dedicated and computer based
diagnostic equipment, oscilloscopes etc.
 other tools: hand tools, power tools, lifting and jacking equipment,
tensioning equipment, laptops, brake roller tester, chassis dynamometer,
suspension activation, security activator etc.
 tools for other tasks such as cleaning of vehicles, tools, equipment and
workshop
KB4. how to modify and repair electric and electronic systems to correct faults
including:
 varying the performance of DC motors to meet changes in operational
requirements
 varying the performance of alternators to meet changes in operational
requirements
 changing the electrical sequenced operating order of electric over hydraulic
systems
 converting vehicle from ground to insulated return
 external modification (not within the computer) to a digital computer
management system that enhances the system performance(e.g.
modification to an electronic engine management system, improving the
performance of an ECU controlled engine cooling fan system that
necessitates changes to relay circuitry)
 external modification (not within the computer) to a digital computer
management system, utilizing electronic circuit design, development,
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manufacture, trial, evaluation, improvement, and commissioning, that
enhances the system performance (e.g. development of an electronic
control unit to delay engine crank whilst sounding an alarm warning of
impending start of hazardous equipment)
 internal modification (within the computer) to a digital computer
management system, utilizing electronic circuit design, reprogramming,
development, manufacture, trial, evaluation, improvement, and
commissioning that enhances the system performance (e.g. rectifying an
original internal computer design/operating deficiency, disabling a function
no longer required by customer etc.)
KB5. the various sources of information available for assessing serviceability of the
vehicle including:
 diagnostic displays
 visual inspections
 vehicle/equipment manufacturer specifications
 standard operating procedures
KB6. how to dismantle, assess, repair, clean, condition, replace, adjust and
reassemble and test electronic and electric components for correct operation
KB7. the functioning of the vehicle battery and its schedule for change of water (as
indicated by the battery manufacturer) and ensure that overcharging of the
battery is avoided
KB8. how to dispose off replaced failed electrical/ electronic components in
accordance with safety, health and environmental policies and regulations
KB9. precautions to be taken to ensure the following while working (including
specific precautions to be taken when working with alternative fuel/ hybrid
vehicles):
 no damage to the electrical / other advanced systems (in case of hybrid/
electrical vehicles)
 no damage to the vehicle on which work is being done along with other
vehicles parked besides
 no damage to vehicle component sub-assemblies and other systems
Skills (S) w.r.t. the Scope
Element Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. create documentation required on the job (including job cards, work sheets,
etc.) regarding the basic details of repair and maintenance done on the
electrical/ electronic components
SA2. record all diagnostic performed on the electrical/ electronic components in
vehicle
SA4. write any additional requirement of work on the vehicle other than the one
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mentioned in the job card
Reading skills
SA5. read job cards and instructions from supervisors and the service advisor related
to the work on the electrical/ electronic faults in a vehicle
SA6. read various sources of information available regarding the service and repair
requirements of the electrical/ electronic sub-systems of the vehicle including
service manual and diagnostic and visual displays put up in the workshop
health and safety instructions etc. related to work on the electrical/ electronic
components and equipment
SA8. clearly communicate workplace information and ideas with colleagues(verbal &
non-verbal)
SA9. use terms, names, grades and other nomenclature pertaining to the automotive
trade, tools, specific workshop equipment etc.
SA10. communicate with colleagues and customers to handle verbal enquiries, such as
clarifying instructions and responding to requests for information
SA11. interact with the customer through service advisor/ supervisor in case any
additional work needs to be done related to the electrical/ electronic
components which may not have been indicated in the job card
problems
SB2. decide on whether to repair or replace any electrical/ electronic aggregate post
the diagnosis
SB3. judge when to ask for help from a colleague (Eq. regarding BS-3engine, taking
help from an engine specialist to solve the electrical issues related to the engine
electronics)
Plan and Organise

SB5. organise the schedule to complete work on the vehicle timely in case other
aggregate repairs/ maintenance work is also required to be done
Customer centricity
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SB6. interpret the needs of customers by evaluating job cards and talking to service
advisor and superiors
SB7. ensure that the service provided is of the highest order to ensure higher levels
of customer satisfaction
SB8. ensure timely communication of the additional requirements in a vehicle
related to the electrical/ electronic components (including battery, headlight
bulb change etc.) to the service advisor who in turn communicates it to the
customer
customer
Problem solving
SB1. recognise a workplace problem or a potential problem and take action (e.g.
open wires while getting the battery charged)
SB2. determine problems needing priority action (e.g. any short circuit in any of the
electrical circuit which may impact the performance of other aggregates esp. in
a BS-3/ BS-4 vehicle which is entirely driven by electronic circuits)
SB3. refer problems outside area of responsibility to appropriate person (e.g. some
defect in the ECU itself which would require special diagnosis by the senior
technician/ supervisor)
SB4. gather information while working on electrical/ electronic aggregates and take
appropriate action by consulting superiors (if needed)
Analytical thinking
SB5. assess repairs required based on technical faults identified as specified in the
job card/ supervisor notes
SB6. refer complex problems (outside the current scope of work) to a superior in
case any additional work requirement comes up
Critical thinking
SB8. use the diagnosis results to take an appropriate decision on repair/ replacement
of an electrical/ electronic aggregates
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NOS Version Control

Automotive Vehicle
Service
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ASC/ N 0001: Plan and organise work to meet expected outcomes
Standards
---------------------------------------------------------------------------------------------------------------------------------------
Overview
This unit is about planning and organising an individual’s work in order to
complete it to the required standards, on time and within budget in terms of
cost and material.
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Unit Title
Plan and organise work to meet expected outcomes
(Task)
Description This NOS unit is about planning and organising an individual’s work in
order to complete it to the required standards on time.
 work requirements including various activities, deliverables or work
output required in the given time, maintain set quality standards
 appropriate use of resources (both material / equipment’s and
manpower)
Work requirements To be competent, the user/individual on the job must be able to:
including various activities
within the given time and PC1. keep immediate work area clean and tidy
set quality standards PC2. treat confidential information as per the organisation’s guidelines
PC3. work in line with organisation’s policies and procedures
PC4. work within the limits of job role
PC5. obtain guidance from appropriate people, where necessary
PC6. ensure work meets the agreed requirements
Appropriate use of
resources PC7. establish and agree on work requirements with appropriate
people
PC8. manage time, materials and cost effectively
PC9. use resources in a responsible manner
A. Organisational Context The user/individual on the job needs to know and understand:
(Knowledge of the
Company/Organisation KA1. the organisation’s policies, procedures and priorities for area of
and its processes) work, role and responsibilities in carrying out that work
KA2. the limits of responsibilities and when to involve others
KA3. specific work requirements and who these must be agreed with
KA4. the importance of having a tidy work area and how to do this
KA5. how to prioritize workload according to urgency and importance
and the benefits of this
KA6. the organisation’s policies and procedures for dealing with
confidential information and the importance of complying with
these
KA7. the purpose of keeping others updated with the progress of work
KA8. who to obtain guidance from and the typical circumstances when
this may be required
KA9. the purpose and value of being flexible and adapting work plans
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to reflect change
B. Technical Knowledge The user/individual on the job needs to know and understand:
KB1. how to complete tasks accurately by following standard

procedures
KB2. technical resources needed for work and how to obtain and use
these
Element Skills
A. Core Skills/ Generic Writing Skills
Skills The user/individual on the job needs to know and understand how to:

Reading Skills
SA2. read instructions, guidelines/procedures

SA3. ask for clarification and advice from appropriate persons

SA4. communicate orally with colleagues
B. Professional Skills Decision Making
SB1. make a decision on a suitable course of action appropriate for

accurately completing the task within resources
Plan and Organise
SB2. agree objectives and work requirements

SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
SB4. deliver consistent and reliable service to customers

SB5. check own work and ensure it meets customer requirements
Problem Solving
SB6. refer anomalies to the concerned persons

Analytical Thinking
SB7. analyse problems and identify work -arounds taking help from
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concerned persons where required
Critical Thinking
SB8. apply own judgment to identify solutions in different situations
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NOS Version Control

Industry Sub-sector NA Last reviewed on 10/06/13
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Standards
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Overview
This unit is about working effectively with colleagues, either in own work group
or in other work groups within organisation.
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Unit Title
Work effectively in a team
(Task)
Description This NOS unit is about working effectively within a team, either in
individual’s own work group or in other work groups outside the
organisation.
Colleagues:
 Interact & communicate effectively with colleagues including
member in the own group as well as other groups
Interact & communicate To be competent, the user/individual on the job must be able to:
effectively with colleagues
including member in the PC1. maintain clear communication with colleagues (by all means
own group as well as other including face-to-face, telephonic as well as written)
groups PC2. work with colleagues to integrate work
PC3. pass on information to colleagues in line with organisational
requirements both through verbal as well as non-verbal means
PC4. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry out commitments,
explaining the reasons
PC7. identify problems in working with colleagues and take the initiative
to solve these problems
PC8. follow the organisation’s policies and procedures for working with
colleagues

(Knowledge of the
Company/Organisation KA1. the organisation’s policies and procedures for working with
and its processes) colleagues, role and responsibilities in relation to this
KA2. the importance of effective communication and establishing good
working relationships with colleagues
KA3. different methods of communication and the circumstances in
which it is appropriate to use these
KA4. the importance of creating an environment of trust and mutual
respect
KA5. the implications of own work on the work and schedule of others
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KB1. different types of information that colleagues might need and the
importance of providing this information when it is required
KB2. the importance of helping colleagues with problems, in order to
meet quality and time standards as a team
Skills (S)w.r.t. the scope
Element Skills
Generic Skills The user/individual on the job needs to know and understand how to:
SA1. complete written work with attention to detail

Reading Skills
SA2. read instructions, guidelines/procedures

SA3. listen effectively and orally communicate information

SA4. ask for clarification and advice from the concerned person
SB1. make decisions on a suitable course of action or response keeping

in view resource utilization while meeting commitments
Plan and Organise

Customer Centricity
SB3. check that the work meets customer requirements

SB4. deliver consistent and reliable service to customers
Problem Solving
SB5. apply problem solving approaches in different situations

Critical Thinking
SB6. apply balanced judgements to different situations
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NOS Version Control

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ASC/ N 0003: Maintain a healthy, safe and secure working environment
Standards
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Overview
This unit is about monitoring work place practices and making sure they meet
requirements for health, safety, security and environmental concerns.
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Unit Title
Maintain a healthy, safe and secure working environment
(Task)
Description This NOS unit is about monitoring the working environment and making
sure it meets requirements for health, safety and security.
 Resources (both material & manpower) needed to maintain a safe
working environment as per the prevalent norms & government
policies including emergency procedures for Illness, accidents, fires
or any other reason which may involve evacuation of the premises
Resources needed to To be competent, the user/individual on the job must be able to:
maintain a safe, secure
working environment PC1.
comply with organisation’s current health, safety and security
policies and procedures
PC2. report any identified breaches in health, safety, and security
policies and procedures to the designated person
PC3. Coordinate with other resources at the workplace to achieve the
healthy, safe and secure environment for all incorporating all
government norms esp. for emergency situations like fires,
earthquakes etc.
PC4. identify and correct any hazards like illness, accidents, fires or any
other natural calamity safely and within the limits of individual’s
authority
PC5. report any hazards outside the individual’s authority to the
relevant person in line with organisational procedures and warn
other people who may be affected
PC6. follow organisation’s emergency procedures for accidents, fires
or any other natural calamity
PC7. identify and recommend opportunities for improving health,
safety, and security to the designated person
PC8. complete all health and safety records are updates and
procedures well defined
(Knowledge of the
Company/Organisation KA1. legislative requirements and organisation’s procedures for
and its processes) health, safety and security and individual’s role and
responsibilities in relation to this
KA2. what is meant by a hazard, including the different types of
health and safety hazards that can be found in the workplace
KA3. how and when to report hazards
KA4. the limits of responsibility for dealing with hazards
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KA5. the organisation’s emergency procedures for different
emergency situations and the importance of following these
KA6. the importance of maintaining high standards of health, safety
and security
KA7. implications that any non-compliance with health, safety and
security may have on individuals and the organisation
KB1. different types of breaches in health, safety and security and how
and when to report these
KB2. evacuation procedures for workers and visitors
KB3. how to summon medical assistance and the emergency
services, where necessary
KB4. how to use the health, safety and accident reporting
Procedures and the importance of these
Element Skills
A. Core Skills/ Generic Writing Skills
Skills The user/individual on the job needs to know and understand how to:
SA1. complete accurate, well written work with attention to detail

Reading Skills
SA2. read instructions, guidelines/procedures/rules

SA3. listen to and orally communicate information with all concerned

SB1. make decisions on a suitable course of action or response

Plan and Organise

Customer Centricity
SB3. build and maintain positive and effective relationships with

colleagues and customers
Problem Solving
SB4. apply problem solving approaches in different situations
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Analytical Thinking
SB5. analyse data and activities

Critical Thinking
SB6. apply balanced judgments to different situations
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NOS Version Control

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Qualification Pack for Auto Service Technician Level 5
Criteria for assessment of Trainees

JOB ROLE Auto Service Technician L5
Qualification Pack ASC/Q 1403
No. Of NOS 3 Role specific ,3 generic
NOS Title/ NOS Elements NOS & Performance Criterion Description Marks
allocation
ASC/N 1404 Carry out diagnosis for routine repair Viva Practical
Carry the diagnosis of the To be competent, the user/individual on the job must be able to:
vehicle identify the root
cause of the trouble PC1. understand the auto component manufacturer
specifications related to the various components/
aggregates in the vehicle
PC2. understand the functioning of each system, component
and aggregate (including both mechanical and electrical
aggregates) of a vehicle
PC3. follow standard operating procedures for using workshop
tools and equipment for fault diagnosis or troubleshoot
problem in a vehicle
PC4. obtain sufficient information from customer/ service
advisor to make an assessment of service and repair needs
of the vehicle
PC5. review the job card and understand customer complaints 30 50
PC6. follow standard operating procedure set out for
diagnosing faults (in case of complex faults take the
assistance of the senior diagnosis technician/ technical
manager)
PC7. use checklists and standard OEM operating procedures to
understand if the fault is because of improper servicing, or
low levels of oils, coolants, grease etc. or poor quality oil/
air filters etc.
PC8. conduct inspection of the engine and aggregates to
diagnose need for repairs or adjustment in various engine
aggregates
PC9. conduct inspection of mechanical, electrical and electronic
systems to diagnose need for repairs, adjustment or part
replacement
PC10. dismantle and reassemble aggregates of a vehicle (with
help from other technicians and helper)
PC11. conduct routine and non-routine inspections for pre-
purchase assessment, vehicle fitness assessment, emission
testing, safety assessment, post-accident diagnostic
assessment, post-repair serviceability assessment and
manufacturer recall assessment
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PC12. compare results of diagnostic inspections and tests against
vehicle specifications and any regulatory requirements
PC13. finalise the list all the service, repair and replacement
requirements of the vehicle post the diagnosis in
consultation with service advisor/ supervisor
tools and equipment
PC15. ensure all workshop tools, equipment and workstations 30 50
are adequately maintained by carrying out scheduled
checks, calibration and timely repairs where necessary
PC16. ensure any malfunctions observed in tools and equipment
are reported to the concerned persons
PC17. understand the various precautions to be taken to avoid
damage to the vehicle and its components while working
on diagnosis or troubleshooting the vehicle for any faults
PC18. request assistance from a superior when required(esp. in
cases where the complex diagnosis needs to be done and
is out of scope)
PC20. ensure that trainings organized by the OEM from time-to-
time are attended and knowledge levels are upgraded
(esp. in case of newly launched products, product
refreshes)
PC21. drive a relevant 2/3/4 wheeler vehicle which is an
important part of the diagnosis of the type of vehicle that
is dealt by the relevant OEM
subtotal 60 100
ASC/N 1405 Carry out service & major repair -Mechanical Viva Practical
Service and major repairs in To be competent, the user/individual on the job must be able to:
mechanical aggregates
PC1. understand the auto component manufacturer
specifications related to the various components/
aggregates in the vehicle (including major aggregates like
engine. gear box, transmission systems like propeller shaft
etc.)
tools and equipment for service and repairs of various
vehicle aggregates
PC3. review the job card and understand service and repair 10 20
work to be carried out in the various aggregates( including
overall of various aggregates like engine)
PC4. ensure that the correct spare parts, lubricants, tools and
other materials required have been obtained
PC5. service, repair and overhaul:
 engines and fuel system (diesel, petrol, electrical, CNG,
LPG etc.)
 cooling system
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 radiator
 brake system
 clutch assembly
 gearbox, drive-train assembly and transmission
systems (manual, automatic etc.)
 steering system
PC6. conduct routine and non-routine inspections for vehicle
fitness assessment, emission testing, safety assessment
and post-repair serviceability assessment
PC7. dismantle, assess, repair, clean, replace, adjust and
reassemble the vehicle mechanical aggregates/
components
PC8. identify and change vehicle components requiring change
due to continuous wear and tear(including oil and air 30 60
filters in the engine aggregate)
PC9. ensure all dismantled components and aggregates are
cleaned and conditioned prior to reassembly
PC10. carry out service, repair and overhauling activities safely
to ensure:
PC11. ensure disposal of materials (including waste oil, scrap of
failed parts/ aggregates)in accordance with the
organisation’s policies
PC12. ensure, in consultation with the service advisor, approval
of the customer on all repairs carried out
PC13. record all service and repairs carried out and ensure
completeness of tasks assigned before releasing vehicle
for the next procedure
PC14. ensure any other repair requirements observed in the
other components/ aggregates systems (like engine, gear
box etc.) while repairing/ overhauling of braking systems
are communicated to service advisor
PC15. follow standard operating procedures for using workshop 10 30
tools and equipment
PC16. ensure all workshop tools, equipment and workstations
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PC18. inform the relevant persons where repairs/ overhauling of
the aggregates are economically or technically infeasible
PC19. request assistance from a senior technician when required
10 ---
refreshes)
subtotal 60 110
ASC/N 1406 Carry out service & major repair -Electrical
Service and repairs in To be competent, the user/individual on the job must be able to:
electrical & electronic
aggregates PC1. understand the auto component manufacturer
specifications related to the various electrical and
electronic components and allied aggregates
10 10
tools and equipment for repair of electrical/ electronic
components in a vehicle
PC3. review the job card and understand work to be carried out
in the electrical/ electronic aggregates as indicated by the
supervisor or service advisor
PC4. ensure that the correct spare parts tools and other
materials required for service and repair of the electrical/
electronic components have been obtained
PC5. repair and overhaul:
 stability/steering/ suspension systems (including
electronic stability systems, vehicle dynamic control,
closed loop electronic steering and multi-class Bus
systems)
 electric over hydraulic systems (including garbage
compactors, crane rams, steering control, excavator
bucket control, steering rudder control etc.)
 engine management systems (including fuel cell
technology/hydrogen, on line maintenance and remote
diagnostics, common rail diesel direct injection, drive
by wire, multi-class Bus systems and closed loop diesel
engine management systems)
 transmission/driveline systems (including clutches,
torque converters, mechanical and automatic
transmissions, drive and power take-off shafts and
15 30
differentials, mechatronic modules and multi-class Bus
systems)
50 | P a g e
 braking systems (including ABS, engine brakes, electric
retarders, electric trailer brakes, brake by wire and
multi-class Bus systems)
 safety systems (including fire suppressing, work load
detecting, tyre pressure control, speed/load limiting,
traction control, seat belt pre-tensioning, roll over
protection, object detection, navigation aids, intelligent
transport systems, intelligent SRS systems, adaptive
cruise control, multi-class Bus systems, active and
passive collision avoidance, infrared vision, lighting and
windscreen wipers control)
 monitoring/protection systems (including display types
such as LCD, VFD, CRT, HUD, re-configurable systems,
electronic analogue display, on board diagnostics,
remote/wireless monitoring systems and multi-class
Bus systems)
 convenience and entertainment systems (including
audio and visual units, compact disks, analogue tapes,
radio, speaker types, amplifiers, crossovers, balancers,
aerials and multi-class Bus systems)
 theft deterrent systems (including remote keyless entry
(RKE), immobiliser system design, passive entry
systems, two way RKE, fingerprint technologies, rolling
codes, transmitter and receiver operation, satellite
systems)
 electric and hybrid vehicle systems (including battery
technology, motor drive systems, motor controllers, air
conditioning systems, electronic protection systems
and multi-class Bus systems)
 climate control systems (including air conditioning,
heating, blending systems and multi-class Bus systems)
 gearbox, drive-train assembly and transmission
systems (manual, automatic etc.)
 electrical wire harness, lighting, ignition, electronic and
air-conditioning systems etc.
 electronic active and passive safety, media, comfort
and convenience, supplementary restraint systems
(SRS), networking and other systems
PC6. repair all electrical and electronic faults including direct
51 | P a g e
faults in:
 input sensors
 output actuators
 wiring harnesses
 computer systems
 calibration/adjustment specifications
 component specifications
 component assembly
 component damage
 system modifications
PC7. repair indirect faults caused on the major mechanical or
other aggregates by the influence of electrical and
20 50
electronic aggregate (e.g. influence of improper working
on the ECU might have damaged the charging of the
alternator
PC8. remove, refit and test electrical components for normal
operation following major/ minor body repair activities
PC9. dismantle, assess, repair, clean, replace, adjust and
reassemble vehicle electric and electronic units
PC10. ensure all dismantled components (other than the
electrical or electronic components) are cleaned and
conditioned prior to reassembly
PC11. ensure disposal of materials (including scrap of failed
parts/ aggregates) in accordance with the organisation’s
policies
PC12. understand the various precautions to be taken to avoid
damage to other components/ aggregates of a vehicle
while working on electrical/ electronic aggregates
PC13. record all service and repairs carried out and ensure
completeness of tasks assigned before releasing vehicle
for the next procedure
PC14. ensure all workshop tools, equipment and workstations
PC16. request assistance from a senior technician or aggregate
10 20
specialist when required
PC17. inform the relevant persons where repairs are
economically or technically infeasible
refreshes)
52 | P a g e
subtotal 55 110
ASC/N 0001 Plan & organize work to meet expected outcome Viva Practical
Work requirements To be competent, the user/individual on the job must be able
including various activities to:
within the given time and PC1. keep immediate work area clean and tidy
set quality standards PC2. treat confidential information as per the organisation’s
guidelines
PC3. work in line with organisation’s policies and procedures
PC4. work within the limits of job role 15 30
PC5. obtain guidance from appropriate people, where
necessary
PC6. ensure work meets the agreed requirements
Appropriate use of
resources PC7. establish and agree on work requirements with
appropriate people 10 20
PC8. manage time, materials and cost effectively
PC9. use resources in a responsible manner
subtotal 25 50
ASC/N 0002 Work effectively in a team Viva Practical
Interact & communicate To be competent, the user/individual on the job must be able
effectively with colleagues to:
including member in the PC1. maintain clear communication with colleagues (by all
own group as well as other means including face-to-face, telephonic as well as
groups written)
PC2. work with colleagues to integrate work
PC3. pass on information to colleagues in line with
organisational requirements both through verbal as well
as non-verbal means
PC4. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues 20 50
PC6. let colleagues know in good time if cannot carry out
commitments, explaining the reasons
PC7. identify problems in working with colleagues and take
the initiative to solve these problems
PC8. follow the organisation’s policies and procedures for
working with colleagues
subtotal 20 50
ASC/N 0003 Maintain safe , healthy environment friendly workplace Viva Practical
Resources needed to To be competent, the user/individual on the job must be able

maintain a safe, secure to:
working environment
PC1. comply with organisation’s current health, safety and
53 | P a g e
security policies and procedures
PC2. report any identified breaches in health, safety, and
security policies and procedures to the designated
person
PC3. Coordinate with other resources at the workplace to
achieve the healthy, safe and secure environment for all
incorporating all government norms esp. for emergency
situations like fires, earthquakes etc.
PC4. identify and correct any hazards like illness, accidents,
fires or any other natural calamity safely and within the 20 40
limits of individual’s authority
PC5. report any hazards outside the individual’s authority to
the relevant person in line with organisational
procedures and warn other people who may be affected
PC6. follow organisation’s emergency procedures for
accidents, fires or any other natural calamity
PC7. identify and recommend opportunities for improving
health, safety, and security to the designated person
PC8. complete all health and safety records are updates and
procedures well defined
subtotal 20 40
Total 240 460
54 | P a g e

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Automotive

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AUTOMOTIVE INDUSTRY

1. Introduction and Contacts..….……….…….P.1

Qualifications Pack Code ASC/ Q 1403

Auto Service Technician Level 5

Credits(NSQF) TBD Version number 1

Industry Automotive Drafted on 12/06/13

Technical Service &

Job Role Auto Service Technician Level 5

Responsible for managing a range of diagnosis (across the

Minimum Educational Qualifications Diploma in Mechanical/ Automobile Engineering

Maximum Educational Qualifications Bachelors in Mechanical/Electrical/Automobile Engineering

On the job training:

 1-2 years if ASDC Auto Service Technician Level 5

ASC/ N 1404: Carry out diagnosis of vehicle for routine

Performance Criteria As described in the relevant NOS units

Keywords /Terms Description

Sub-Sector Sub-sector is derived from a further breakdown based on the

NOS National Occupational Standard(s)

B. Technical The user/individual on the job needs to know and understand:

Skills (S) w.r.t. the scope

Oral Communication (Listening and Speaking skills)

B. Professional Skills Decision making

Plan and Organise

SB4. plan work according to the required schedule and location

SB13. analyse the complexity of work to determine if it can be successfully carried

NOS Version Control

NOS Code ASC/ N 1404

Credits(NSQF) TBD Version number 1

Next review date 12/06/15

Unit Code ASC/ N 1405

Knowledge and Understanding (K) w.r.t. the scope

B Technical The user/individual on the job needs to know and understand:

SA9. clearly communicate workplace information and ideas with workplace

SB5. plan work according to the required schedule and location

SB17. recognise a workplace problem or a potential problem and take action

NOS Version Control

NOS Code ASC/ N 1405

Credits(NSQF) TBD Version number 1

Next review date 12/06/15

Unit Code ASC/ N 1406

Knowledge and Understanding (K) w.r.t. the scope

B Technical The user/individual on the job needs to know and understand:

SB4. plan work according to the required schedule and location

NOS Version Control

NOS Code ASC/ N 1406

Credits(NSQF) TBD Version number 1

Next review date 12/06/15

Unit Code ASC/ N 0001

KB1. how to complete tasks accurately by following standard

SA1. write in at least one language

SA2. read instructions, guidelines/procedures

SA3. ask for clarification and advice from appropriate persons

SB1. make a decision on a suitable course of action appropriate for

SB2. agree objectives and work requirements

SB4. deliver consistent and reliable service to customers

SB6. refer anomalies to the concerned persons

SB8. apply own judgment to identify solutions in different situations

NOS Version Control

NOS Code ASC/ N 0001

Credits(NSQF) TBD Version number 1

Next review date 10/06/15

Unit Code ASC/ N 0002