6/26/2017 Microsoft Remote Connectivity Analyzer

Announcing Microsoft Support and Recovery Assistant for Office 365

Support and Recovery Assistant is a new tool that helps users troubleshoot and fix issues with various Office 365 apps and services. The app diagnoses common Outlook issues like account
issues, password issues, or Outlook stops responding or crashes. To iden fy the root cause of these issues, the app runs checks such as:

Checks licenses
Verifying users’ creden als and that Office 365 servers are reachable
Checks for updates to Outlook clients
Checks authen ca on
Network checks
Protocol checks

Depending on the test results, the tool can offer to automa cally fix problems for users or provide instruc on on recommended solu ons. All the diagnos cs results are saved in a log file f
their Office 365 admin or support engineers for further inves ga on.

Because we are constantly improving it, we recommend running Support and Recovery Assistant whenever you have issues with Outlook or Office 365 for business.

Install Support and Recovery Assistant for Office 365 | Introduc on video

Try out the Microso Office 365 Client Performance Analyzer (to diagnose network performance issues)

Connectivity Test Failed

Test Details

The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.

The Exchange ActiveSync test failed.
Additional Details
Elapsed Time: 23933 ms.
Test Steps
Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Testing of Autodiscover for Exchange ActiveSync failed.
Additional Details
Elapsed Time: 23933 ms.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Additional Details
Elapsed Time: 23933 ms.
Test Steps
Attempting to test potential Autodiscover URL https://jyoti.co.in:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 1310 ms.
Test Steps
Attempting to resolve the host name jyoti.co.in in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 72.47.237.208
Elapsed Time: 201 ms.
Testing TCP port 443 on host jyoti.co.in to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 452 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 657 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server jyoti.co.in on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=djdb-5xvp.accessdomain.com, OU=PositiveSSL, OU=Domain Control Validated, Issuer: CN="cPanel, Inc. Certification Au
Inc.", L=Houston, S=TX, C=US.
https://testconnectivity.microsoft.com/#&&nl/vOV/yU3fXUomvkbiRByaY464LjDz34NvNcIJO0Z01+5YoJA63VTcoPg+yvu5XwX/T+a47xwxhRLJ1+5S48QrmDci+WoK… 1/3
6/26/2017 Microsoft Remote Connectivity Analyzer
Elapsed Time: 631 ms.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name jyoti.co.in doesn't match any name found on the server certificate CN=djdb-5xvp.accessdomain.com, OU=PositiveSSL, OU=Domain Control V
Elapsed Time: 0 ms.

Attempting to test potential Autodiscover URL https://autodiscover.jyoti.co.in:443/Autodiscover/Autodiscover.xml

Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 1334 ms.
Test Steps
Attempting to resolve the host name autodiscover.jyoti.co.in in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 202.131.109.132
Elapsed Time: 264 ms.
Testing TCP port 443 on host autodiscover.jyoti.co.in to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 294 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 775 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover.jyoti.co.in on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=JYOTICNC.COM, OU=JYOTICNC AUTOMATION LTD, O=JYOTICNC AUTOMATION LTD, L=RAJKOT, S=GUJARAT, C=IN,
CN=JYOTICNC-ADSRV-CA, DC=JYOTICNC, DC=COM.
Elapsed Time: 726 ms.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name autodiscover.jyoti.co.in doesn't match any name found on the server certificate CN=JYOTICNC.COM, OU=JYOTICNC AUTOMATION LTD, O=
AUTOMATION LTD, L=RAJKOT, S=GUJARAT, C=IN.
Elapsed Time: 0 ms.

Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Additional Details
Elapsed Time: 21053 ms.
Test Steps
Attempting to resolve the host name autodiscover.jyoti.co.in in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 202.131.109.132
Elapsed Time: 12 ms.
Testing TCP port 80 on host autodiscover.jyoti.co.in to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
Additional Details
A network error occurred while communicating with the remote host.
Elapsed Time: 21040 ms.

Attempting to contact the Autodiscover service using the DNS SRV redirect method.
The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
Additional Details
Elapsed Time: 141 ms.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.jyoti.co.in in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Additional Details
Elapsed Time: 141 ms.
Checking if there is an autodiscover CNAME record in DNS for your domain 'jyoti.co.in' for Office 365.
Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
Tell me more about this issue and how to resolve it
Additional Details
There is no Autodiscover CNAME record for your domain 'jyoti.co.in'.
https://testconnectivity.microsoft.com/#&&nl/vOV/yU3fXUomvkbiRByaY464LjDz34NvNcIJO0Z01+5YoJA63VTcoPg+yvu5XwX/T+a47xwxhRLJ1+5S48QrmDci+WoK… 2/3
6/26/2017 Microsoft Remote Connectivity Analyzer
Elapsed Time: 93 ms.

© 2013 Microsoft | Version 3.9

https://testconnectivity.microsoft.com/#&&nl/vOV/yU3fXUomvkbiRByaY464LjDz34NvNcIJO0Z01+5YoJA63VTcoPg+yvu5XwX/T+a47xwxhRLJ1+5S48QrmDci+WoK… 3/3