COURSE HANDOUT - SOFT SKILLS

MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

THE ICFAI UNIVERSITY JAIPUR

IBS Business School
Course Handout
MBA (2014-16)

FIRST SEMESTER: 2015-16

Course Course title L P U

Code/No.
SLMS 602 Soft Skills

1. Instructor-in-charge : Dr. AshishJohri

Room No. 130
Email id: ajohri@iujaipur.edu.in
Mobile No. : +91 9928070078

2. Scope & Objective of the course:

Aim of this course is to give the student knowledge and skills required for running the business and
make the student an effective manager with adequate soft skills required for any organization. And
also skills required enhancing his/her career.

At the end of the course, the student will be able to:

Demonstrate Soft skills required for business situations.

Analyze the value of Soft skills for career enhancement .
Apply Soft Skills to Workplace Environment

3. (a) Textbook(s):

T1 Soft Skills for Everyone, Butterfield Jeff, Cengage Learning, 2011

(b) Reference book(s):

R1 Training in Interpersonal Skills, Philips R. Hunsaker, McGraw Hill

(c) Other readings:

www.businessballs.com
www.citehr.com
www.managementparadise.com
COURSE HANDOUT - SOFT SKILLS
MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

Lecture-wise plan

Reference
Lecture/
Learning (Chapter/Sec./Page
Session Topics to be covered
Objectives Nos.
Nos.
(of Text/Ref. Books)
1-4 Goal Setting What Grade/CGPA you are Reference(Chapt
targeting at the end of fourth
er/Sec./Page nos.
semester?
Write action plan to achieve the of Text/Ref.
target Grade/CGPA. Books)
What support facilities for your
action plan you need?
What feelings and emotions do
you have that interfere with your
performance?
5-7 Negotiation Skills How do you set the Agenda for T1:Pg 3-9, 21-29,
the negotiation? R5: Pg 3-15
Communication with difficult
people.
How do you handle difficult
people?
How do you recognize and
prioritize emotions of other
people?
Are you competitive or
Collaborative during negotiation?
8-9 Problem Solving and Understanding Problem solving T1 : Pg 33-42, 49-
Decision Making Developing effective problem 51,58-66, R5 : Pg
statements 42-46,
Identifying and managing risks
Critical thinking
Convergent and Divergent
thinking T1: Pg 108-115
Six Hat thinking

T1: Pg 88-96

10-11 Selling Skills How to sell yourself?-

appearance, voice modulation,

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COURSE HANDOUT - SOFT SKILLS
MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

verbal(simple language)
Look for the interest of the
customer
Build on the interest of the
customer T1: Pg 129-137
Show the features & benefits
Insist on the time factor to realize
the interest
Closing the dialogue
12-13 Etiquettes Get the first impression well T1 : Pg 177-204
Greet others & introduce yourself
Body language- speak well
Dressing sense- appeals to others
T1 : Pg 336 -339

14-17 Facilitating Skills Practicing: listening, questioning, T1 : Pg 304-309

probing, paraphrasing, dialoging.
Use of basic questions what, why,
when, where, who and how.
What is your attitude as a
facilitator?
18-21 Leadership Skills: Influencing:
Influencing How to influence others in a
Coaching positive manner using verbal
Delegating and non-verbal techniques?
Empowerment How to identify the situation
Team Player where influencing is used?
Leadership Traits Managing physical, emotions
and mental states while
influencing.
Coaching:
Do you like coaching others?
How do you coach others?
Delegating:
What can be delegated?
How do you delegate?
How to develop others by
delegation?
What are the barriers for
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COURSE HANDOUT - SOFT SKILLS
MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

delegation?
Empowerment:
Do you share power with
others?
Do you make the most
decisions in any situation?
Do you allow others to make
decisions?
Team Player:
Are you a team player?
What qualities you require to
become a team player?
Are you /do you:
a. Listen to other team
members.
b. Supportive to others.
c. Communicate
effectively.
d. Flexible to accept
others.
e. set as an example to
others,
f. Build relationships.
g. A coach.
h. Open and generous.
Leadership Traits:
What are your leadership traits?
22-24 Conducting Meetings Why meeting should be T1 :Pg 315 -321
conducted?
Who has to attend the meeting?
Do you know how to develop
agendas?
How to open meetings?
How to close the meetings?
How do you evaluate overall
meeting?
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COURSE HANDOUT - SOFT SKILLS
MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

How to stimulate discussion

during meeting?
25-28 Group Discussion Skills Leadership Skills: ability to lead, T1: Pg 357 -373
inspire, carry the team along to
help them to achieve groups
objectives.
Interpersonal Skills: ability to
interact with other members of the
group. Emotional maturity and
balance, more people centric and
less self centered.
Persuasive Skills: ability to analyze
and persuade others to see the
problem from multiple
perspectives without hurting the
other group members.
Problem Solving Skills: ability to
come out with divergent and
offbeat solutions and use ones
own creativity.
Conceptualization Skills: ability to
grasp the situation, take it from the
day to day problems.
Can you initiate the discussion?
Can you listen to others point of
view?
During discussion:
- Are you natural?
- Do you speak to the point?
- Are you loud and aggressive?
- Do you interrupt other speakers?
- Do you change opinions
frequently?
- Do you emotionally outburst?
29-34 Interview Skills Are you aware of first impression R1 : Pg 176 -214
in an interview?
How do you walkup to interview

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COURSE HANDOUT - SOFT SKILLS
MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

room? R1 : Pg 203-213
Are you aware of how to enter the
interview room?
How do you approach the
interview members?
What should be your sitting
posture in the interview room?
What should be your body
language?
Are you nervous, insecure, and
defensive, anger, dominant,
disbelief, discomfort, and
disagreed, disgust?
35-38 CVs Preparation What is a CV? R1 : Pg 216-221
Who needs a CV?
How does a CV differ from
Resume?
What makes a CV stand out?
Does your CV reflect your profile?
How descriptive is your CV?
How do you get start with your
CV?
39-40 Emotional Intelligence Anatomy of Emotional
Hijacking
Know Thyself
Mind and Medicine

5. Evaluation Scheme:

Weightag Course
Duration
Component e coverage/ Date/ Time Remarks
(hr/min)
(%) Syllabus
Individual Session 1-4 To be
Assignment 7 announced in
Class
Presentation/Role 10 min Session 5-12 Presentation/Role Play
8 16/06/15
Play each
Class Continuous
2
Participation
Academic Continuous
3
Regularity
Mid Term Session 1 - 21 Closed book written
90 min 20 27/07/15
Examination Examination
Presentation/Role 8 Sessions 25-30 18/08/15
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COURSE HANDOUT - SOFT SKILLS
MBA- (2014-16)
IBS BUSINESS SCHOOL
THE ICFAI UNIVERSITY, JAIPUR

Play
Assignment 7 Session 31-37 01/09/15
Class Continuous
2
Participation
Academic Continuous
3
Regularity
End Term Entire course Closed book written
180 min 40 22/09/15
Examination Examination

6. Chamber Consultation Hours:Every Friday between 5.00 pm to 6.00 pm

7. Make-up Policy: Make up tests will be allowed to the students only in case of genuine
circumstances. However, there has to be a prior and proper intimation to the undersigned.

Date: _ _ _06-05-2015 Dr. AshishJohri

Instructor in-Charge

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