VECV Lubricants Analysis Final - 1

Average number of vehicles serviced per Average number of vehicles attended
State month for lubricant change per month
Maharashtra 400 16
Maharashtra 85 5
Maharashtra 28 10
Maharashtra 35 20
Maharashtra 25 10
Maharashtra 40 5
Maharashtra 100 10
Maharashtra 7 7
Maharashtra 35 20
Maharashtra 30 10
Maharashtra 135 40
Maharashtra 18 8
Maharashtra 15 11
Maharashtra 45 15
Maharashtra 95 30
Maharashtra 125 20
Karnataka 125 15
Karnataka 35 20
Maharashtra 13 10
Maharashtra 17 5
Maharashtra 150 100
Maharashtra 65 15
Maharashtra 22 10
Maharashtra 10 7
Karnataka 17 7
Karnataka 18 7
Maharashtra 45 35
Karnataka 55 20
Karnataka 95 25
Karnataka 35 15
Karnataka 12 3
Karnataka 17 10
Karnataka 125 45
Karnataka 18 9
Karnataka 17 10
Karnataka 13 5
Maharashtra 10 5
Maharashtra 17 10
Maharashtra 13 5
Maharashtra 95 35
Maharashtra 35 20
Maharashtra 135 25
Karnataka 35 25
Karnataka 15 5
Karnataka 15 10
Karnataka 45 30
Karnataka 17 3
Karnataka 18 15
Maharashtra 17 10
Maharashtra 35 10
Karnataka 45 30
Maharashtra 60 50
Karnataka 55 10
Karnataka 95 25
Karnataka 5 2
Karnataka 125 100
Maharashtra 25 10
Maharashtra 20 3
Maharashtra 20 10
Maharashtra 35 15
Maharashtra 100 25
Maharashtra 15 6
Maharashtra 5 3
Maharashtra 15 7
Maharashtra 7 5
Maharashtra 10 6
Maharashtra 80 20
Maharashtra 15 10
Maharashtra 4 2
Maharashtra 15 5
Maharashtra 10 5
Maharashtra 10 5
Maharashtra 25 15
Maharashtra 90 40
Maharashtra 5 3
Maharashtra 25 5
Maharashtra 20 10
Maharashtra 20 15
Maharashtra 40 10
Maharashtra 80 60
Maharashtra 50 25
Maharashtra 15 5
Maharashtra 100 30
Maharashtra 4 2
Maharashtra 50 40
Maharashtra 15 10
Maharashtra 100 25
Maharashtra 25 15
Maharashtra 50 25
Maharashtra 250 100
Maharashtra 40 20
Maharashtra 60 40
Maharashtra 50 10
Maharashtra 40 10
Maharashtra 120 90
Karnataka 12 7
Karnataka 10 3
Karnataka 25 20
Karnataka 50 40
Karnataka 6 4
Karnataka 15 4
Karnataka 20 5
Karnataka 70 40
Karnataka 40 25
Karnataka 15 5
Karnataka 12 10
Karnataka 150 100
Karnataka 30 20
Karnataka 20 5
Karnataka 15 5
Karnataka 25 10
Karnataka 25 20
Karnataka 10 8
Karnataka 20 12
Karnataka 100 30
Karnataka 15 6
Karnataka 10 5
Karnataka 15 10
Maharashtra 50 15
Karnataka 50 10
Maharashtra 20 20
Karnataka 40 30
Karnataka 20 18
Karnataka 5 5
Karnataka 35 20
Karnataka 100 50
Maharashtra 15 10
Karnataka 100 20
Karnataka 15 8
Karnataka 10 8
Maharashtra 25 25
Maharashtra 120 80
Maharashtra 225 200
Maharashtra 25 10
Maharashtra 5 5
Maharashtra 75 50
Maharashtra 55 45
Maharashtra 5 5
Maharashtra 55 10
Maharashtra 15 35
Maharashtra 15 10
KARNATAKA 75 55
KARNATAKA 25 25
KARNATAKA 30 30
KARNATAKA 10 15
Karnataka 35 15
Maharashtra 5 2
Maharashtra 25 15
Maharashtra 55 20
Maharashtra 25 20
Maharashtra 15 10
Maharashtra 125 25
Maharashtra 35 30
Maharashtra 150 155
Maharashtra 175 110
Maharashtra 15 10
Maharashtra 65 50
Maharashtra 15 9
Maharashtra 225 150
Maharashtra 25 20
Maharashtra 15 5
KARNATAKA 25 25
KARNATAKA 10 7
KARNATAKA 12 10
KARNATAKA 35 10
KARNATAKA 35 25
KARNATAKA 15 10
KARNATAKA 50 45
KARNATAKA 12 40
KARNATAKA 20 15
KARNATAKA 35 10
KARNATAKA 30 25
KARNATAKA 45 45
KARNATAKA 10 10
KARNATAKA 10 10
KARNATAKA 110 100
KARNATAKA 15 15
KARNATAKA 15 65
KARNATAKA 20 20
KARNATAKA 25 10
KARNATAKA 20 25
KARNATAKA 175 100
KARNATAKA 175 175
KARNATAKA 15 10
KARNATAKA 350 200
KARNATAKA 20 15
KARNATAKA 10 10
KARNATAKA 20 20
KARNATAKA 5 5
KARNATAKA 10 9
KARNATAKA 35 30
KARNATAKA 20 15
Maharashtra 90 70
Maharashtra 12 10
Maharashtra 12 10
Maharashtra 12 10
Maharashtra 35 30
Maharashtra 15 10
Maharashtra 25 19
Maharashtra 18 15
Maharashtra 20 17
Maharashtra 200 100
Maharashtra 12 12
Maharashtra 25 20
Maharashtra 20 20
Maharashtra 20 20
Maharashtra 6 6
Maharashtra 15 12
Maharashtra 6 5
Maharashtra 30 25
Maharashtra 15 12
Maharashtra 100 80
KARNATAKA 15 12
KARNATAKA 35 25
KARNATAKA 30 25
KARNATAKA 15 13
KARNATAKA 50 45
Maharashtra 40 35
Maharashtra 20 15
Maharashtra 65 55
Maharashtra 100 75
Maharashtra 15 10
KARNATAKA 35 20
KARNATAKA 20 10
KARNATAKA 80 65
KARNATAKA 15 12
KARNATAKA 25 20
KARNATAKA 351 250
KARNATAKA 12 5
KARNATAKA 50 28
KARNATAKA 60 40
KARNATAKA 55 20
KARNATAKA 10 4
KARNATAKA 15 8
KARNATAKA 100 75
KARNATAKA 15 9
1. Frequency of
1. Average number of Eicher 1. Average quantity of purchase - Daily / weekly /
vehicles attended for lubricant change lubricant used per Lubricant
Monthly / Bimonthly / as
per month month (In Litres) and when required
Eicher Veedol
15 130 as and when required 1 1
5 70 as and when required 1
20 250 weekly 1
20 200 weekly 1
40 200 weekly 1 1
15 200 weekly 1 1
20 200 weekly 1 1
15 150 weekly 1
5 60 weekly 1 1
100 200 weekly 1 1
15 150 weekly 1 1
3 60 weekly 1
7 70 weekly 1
35 200 weekly 1
25 250 weekly 1 1
20 200 weekly 1 1
15 200 weekly 1
45 250 weekly 1
9 80 weekly 1
10 100 weekly 1
10 100 weekly 1 1
35 400 daily 1 1
30 300 daily 1 1
10 200 daily 1
5 100 as and when required
30 300 daily 1
100 100 daily 1 1
15 150 daily 1
25 250 daily 1
2 0 1
15 200 daily 1
25 300 weekly 1
90 1000 weekly 1 1
35 500 Daily 1 1
8 100 Daily 1
60 700 Daily 1 1
6 70 Daily 1 1
10 100 Daily 1
18 300 Weekly 1
20 225 Weekly
17 200 Monthly 1
20 300 Monthly 1
10 200 Weekly 1
8 200 Weekly 1
7 75 Weekly
22 175 monthly 1 1
70 250 monthly 1
190 2500 monthly 1
4 35 monthly 1
5 45 monthly 1
20 55 Daily 1
40 175 Monthly 1
5 15 weekly 1
30 175 weekly 1
30 175 daily 1
10 125 monthly 1 1
50 175 monthly 1
25 100 Daily 1
25 300 monthly 1
10 400 monthly 1
15 200 monthly 1
15 190 monthly 1
75 175 monthly 1
25 250 monthly 1 1
15 15 weekly 1
4 100 weekly 1
25 275 monthly 1
15 200 monthly 1
3 15 daily 1
15 135 weekly 1
30 225 weekly 1
30 300 monthly 1
10 100 monthly 1
10 115 weekly 1
5 325 monthly 1 1
8 85 monthly 1
75 500 monthly 1
55 500 monthly 1
20 200 monthly 1
85 450 Monthly 1
10 150 monthly 1
170 600 monthly 1
15 180 weekly 1
5 90 daily 1
8 100 daily 1
60 500 monthly 1
10 130 weekly 1 1
22 350 monthly 1
8 100 weekly 1
15 170 weekly 1
50 500 monthly 1
5 60 Daily 1
10 120 weekly 1
5 60 Daily 1 1
70 600 monthly 1 1
10 110 Daily 1 1
6 75 Daily 1 1
12 140 weekly 1
6 80 Daily 1
10 as and when required 1
60 700 daily 1
Lubricant brands used currently
Castrol Valvoline HP Gulf Shell ExxonMobil Others

1 1
1
1 1 1
1
1 1 1
1 1 1
1
1 1
1 1
1
1
1 1
1
1
1
1
1 1
1
1 1
1 1
1
1 1
1
1 1
1
1
1
1 1
1 1 1
1
1
1
1 1 1
1
1 1
1
1
1
1
1 1
1
1 1
1
1 1
1
1
1 1
1 1
1
1
1 1
1
1
1 1
1
1
1 1
1 1
1 1
1 1
1 1
1
1
1 2
1 1
1
1 1 1 1
1
1
1
1 1
1
1
1 1 1
1 1
1 1
1
1 1 1 1
1
1 1 1
1 1
1
1
1
1
1
1 1
1
1
1 1
1
1
1
1
1 1
1
1
1
1
1 1
1
1 1
1
1 1
1
1 1
1 1
1 1
1
1 1
1
1
1 1
1
1 1
1
1
1 1 1
1
1
1
1
1
1
1
1
Awareness level of Eicher Genuine Lubricants Program
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
1
0
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
9
8
10
10
8
5
8
8
7
6
8
7
9
6
7
7
6
7
8
7
8
9
9
8
7
7
7
8
5
5
6
7
7
6
5
6
7
7
6
6
4
8
6
7
8
7
6
6
6
7
6
6
7
6
8
7
7
6
8
7
7
7
8
7
6
8
9
7
8
7
6
8
6
7
7
7
8
6
6
7
7
6
7
5
7
6
8
7
6
6
7
7
7
8
6
6
7
8
7
8
6
7
6
8
7
7
6
6
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Drivers for registration with Eicher Genuine Lubricants Program
Sales Executive of Eicher

Peer group
Peer group
Peer Group
Peer Group
Sales Executive of lubricant distributor
Peer Group

Sales Executive of Lubricant Retailer

Sales Executive of Lubricant Distributor
Peer Group
Peer Group
Peer Group
peer group
Sales Executive of Lubricant Supplier
sales Executive of Eicher
Default company uses Eicher
Good quality
Milage is Good
good quality
Distributor
How do you rate Eicher Genuine Lubricants Program v/s other lubricants program (Tick mark on the option of
your interest)
10
1
1
10
6
9
7
1
10
10
10
6
8
7
10
2
10
2
10
6
10
1
1
10
7
10
10
8
10
5
10
10
10
7
10
7
10
1
8
7
8
1
10
10
5
5
6
10
0
0
10
10
9
7
8
6
10
4
7
8
8
9
10
8
9
10
10
10
10
8
10
10
8
10
10
9
7
8
10
9
8
6
10
10
6
10
9
10
9
10
10
1
10
10
7
7
8
10
7
10
10
8
8
10
8
8
10
10
10
10
9
10
10
10
10
10
9
8
10
8
7
5
7
7
8
7
8
8
8
7
7
8
7
7
6
8
7
6
10
8
7
6
5
7
6
4
6
6
5
6
6
5
7
6
7
4
5
6
7
8
8
7
6
5
7
7
6
7
7
8
6
7
8
6
7
6
7
8
8
6
7
6
6
5
7
7
6
8
6
5
6
7
5
6
5
6
7
6
7
5
6
6
7
6
7
7
5
6
8
6
7
5
7
6
7
7
8
6
7
6
6
7
7
7
7
6
9
9
7
8
6
6
Reason
Gifts
no benefit
no benefit
no issues
no benefit
misprinting
misprinting
no benefit
cash
Gifts
Gifts
misprinting
low availability
no benefit
Gifts
no benefit
Gifts
drain period is low
misprinting
no benefit
Eicher Specialist
no benefit
no benefit
points
low availability
Eicher Specialist
Gifts
low availability and costlier
good quality and customer are satisfied
have not attended the program organised by Eicher
Gifts
Gifts
cash
Gifts
good quality
no benefit
Gifts
low frequency of visity of Eicher Executives
misprinting
no clarity in labelling(grade of oil)
low frequency of visit of Eicher Executives
low availability
cash
cash
improper reimbursement mode
no benefit
no response
Gifts
0
0
get gifts and do not have any problem
no problem
misprinting
not got gifts from past few days
misprinting
misprinting and messages are not sent
get gifts
grade is not mentioned and does not lasts longer
not yet used
not received gift
do'nt use points
misprinting
no issues and get gifts
do'nt get points( buy barrel)
misprinting
gifts
good quality
gifts
no issues
misprinting
gifts
gifts
gifts
good quality
good quality
good quality
no benefit to mechanic
not received gift
good quality
no response
no benefit
no benefit
good quality
good quality
sometimes point don't come
no issues
points
no issues
coupons
cash
good performance
no benefit to mechanics
cash
good quality
cash
no good response
no benefit
no issues
less information about messages
cash
cash
message is not going from his phone from past 6 months
drain perid is low
gifts
no information how to redeem
sometimes coupon is not there bucket
cash
no issues
cash
cash
oil is used more by vehicles
cash
no issues
cash
gifts
points
Good quality
low availability
good quality
satisfied with eicher performance
no benefit
no benefit
low availability
invalid code
Eicher Specialist
low availability
good quality
Good Quality
Gifts
low drain period
invalid code
Good Quality
no benefit
low frequency of visits of Eicher Executives
good quality
invalid code
invalid code
good quality
Eicher Specialist
no benefit
low quality
no benefit
low availability
Eicher Specialist
no benefit
invalid code
no benefit
low availability
Good Quality
no benefit
no benefit
Eicher Specialist
Good Quality
Good Quality
good quality
Eicher Specialist
no benefit
Eicher Specialist
good quality
no benefit
Good Quality
no benefit
Gifts
Eicher Specialist
Good Quality
Good Quality
no benefit
invalid code
Good Quality
good quality
Eicher Specialist
no benefit
Good Quality
Good Quality
Eicher Specialist
Good Quality
Good Quality
Eicher Specialist
misprinting
Eicher Specialist
no benefit
no benefit
no benefit
Good Quality
low availability
misprinting
no benefit
misprinting
Good Quality
good quality
Eicher Specialist
misprinting
good quality
good quality
Eicher Specialist
good quality
no benefit
good quality
Eicher Specialist
Eicher Specialist
cost of other oil is low
no benefit
cost of other oil is low
good quality
good quality
good quality
good quality
no benefit
good quality
good quality
not much benefits
not much benefits
good quality
good quality
not much benefits
no problem
dissatisfied
Do not use much
Do you feel that there is an advantage of buying lubricants through Eicher Genuine Lubricant
Programs? (YES / NO)
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
no
Yes
no
Yes
no
no
no
no
no
no
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
no
Yes
no
Yes
Yes
Yes
Yes
Yes
Yes
Yes
no
no
Yes
0
0
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
no
yes
yes
no
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
No
No
yes
yes
no
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
No
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Yes
Yes
Yes
Yes
Yes
no
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
no
Yes
no
no
Yes
Yes
no
Yes
Yes
no
Yes
Yes
Yes
no
no
Yes
Yes
Yes
Yes
Yes
-
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
no
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
no
Yes
no
no
Yes
Yes
no
no
no
no
yes
Yes
Yes
no
no
Yes
Yes
no
Yes
Yes
no
Yes
Yes
Yes
Yes
no
Yes
no
Yes
Yes
Yes
Yes
Yes
no
no
Yes
Yes
Yes
No
no
yes
yes
no
no
no
no
Percentage level of satisfaction with Eicher Genuine Lubricants program (Tick mark on the option of your
interest)
10
1
1
10
6
9
10
1
10
10
10
6
8
7
10
2
10
6
7
10
10
6
7
8
9
8
10
10
10
10
10
10
10
7
10
7
10
1
8
7
8
8
10
7
9
5
6
10
0
0
10
10
9
7
8
6
10
4
10
8
8
9
10
8
9
10
10
10
10
9
10
10
8
10
10
9
7
8
10
10
8
6
10
10
6
10
9
10
10
10
10
1
10
10
7
7
8
10
7
10
10
8
8
10
10
8
10
10
10
10
10
10
10
10
10
10
8
10
10
10
8
5
6
7
7
8
8
9
9
8
6
7
8
7
9
8
7
8
9
9
8
7
5
7
6
5
6
7
4
5
6
4
6
7
5
6
7
6
5
7
7
8
6
7
7
7
6
7
8
7
7
6
8
6
6
6
4
6
7
6
7
7
8
7
7
6
5
7
5
4
5
7
4
5
6
6
5
7
6
5
5
7
7
5
7
8
5
7
6
7
8
5
8
5
6
7
6
7
7
5
6
7
7
8
8
6
9
9
7
8
5
Reason
Gifts
no benefits
no benefits
Gifts
mechanic meter should be there so as to make a direct contact between company and mechanic
misprinting
Gifts
no benefit of coupons
cash
Gifts
Gifts
no reply of messages
delay in Gifts
no benefit
Gifts
no benefit
Gifts
drain period is low
less points
Eicher specialist
Eicher specialist
points are not redeemed
no benefit
no time to use points
Gifts
no benefit
Gifts
cash
customers are satisfied
Gifts
Gifts
Gifts
Gifts
Gifts
good quality
no reply of msg
Gifts
low frequency of visity of Eicher Executives
misprinting
no clarity in labelling(grade of oil)
Gifts and cash
cash
cash
no benefit
Gifts
no Gifts
no response
Gifts
0
0
no problem
customers are happy
misprinting
not got gifts from past few days
misprinting
get gifts
get points but have not redeemed yet
no problem
not received gift
don't use points
misprinting
get gifts
do'nt get points( buy barrel)
gifts
gifts
good quality
gifts
gifts
misprinting
gifts
gifts
misprinting
points
points
misprinting
no knowledge
not received gifts
collecting points
good quality
no benefit
no benefit
scratch card
scratch card
no benefit
points
points
points
cash
cash
drain period is good
no benefit
cash
points
salesman do not visit
no response
misprinting
points
printing size of coupon is small
cash
no issues
gift
points
cash and point coupons
point coupon
sometimes coupon is not there in bucket
cash
cash
no issues
cash
good quality
cash
no issues
no issues
gift
points
Good quality
availability
good quality
Gifts
no benefit
no benefit
low availability
invalid code
Eicher specialist
low availability
good quality
good quality
low availability
drain period is low
invalid code
good quality
no benefit
good quality
invalid code
invalid code
good quality
Eicher specialist
no benefit
low quality
no benefit
low availability
Eicher specialist
no benefit
invalid code
no benefit
low availability
low quality
no benefit
misprinting
Eicher specialist
Good Quality
Good Quality
Good Quality
Eicher specialist
no benefit
Eicher specialist
good quality
misprinting
Good Quality
no benefit
Gifts
Eicher specialist
Good quality
Good Quality
no benefit
invalid code
Good Quality
good quality
Eicher specialist
good quality
no problem faced
no problem faced
Gifts
Eicher specialist
good quality
no knowledge of redeming
unable to redeem
good quality
unable to redeem
invalid code
good quality
invalid code
good quality
no problem faced
unable to redeem
low frequency of visites of eicher eexcutives
no problem faced
good quality
unable to redeem
no problem faced
no problem faced
unable to redeem
good quality
no problem faced
no problem faced
good quality
unable to redeem
good quality
no problem faced
no problem faced
no problem faced
good quality
good quality
unable to redeem
no problem faced
good quality
good quality
good quality
never done
no problem faced
no problem faced
no such difference
no problem
Not Received Since 3 months/Company committed but not received
How do you currently receive Eicher Genuine Lubricants program benefits for buying lubricant (Scratch cards / cash coupon /
Point coupons from eicher

Point coupons from Eicher
Scratch Cards
Scratch cards
point coupons and cash coupons
cash coupons
cash coupons
cash coupons
cash coupons
0
0
point coupon
point coupon and cash coupon
point coupon
point coupon
point coupon
cash coupon
point coupon
point coupon
point coupon
point coupon
point coupon
point coupon
point coupon
don't receive coupons
point coupon
point coupon
point coupon
point coupon
point coupon
point coupon
point coupon
cash coupon
point coupon
point coupon
point coupon
point coupon
point coupon
point coupon
point coupon
nothing
nothing
nothing
scratch card
scratch card
point coupon
point coupon
point coupon
point coupon
cash coupon
cash coupon
cash coupon
point coupon
cash coupon
point coupon
cash coupon
cash coupon
cash coupon
point coupon
point coupon
scratch card
scratch card
point coupon
point coupon
scratch card and point coupon
point coupon
scratch card
cash coupon
scratch card
cash coupon
cash coupon
scratch card
scratch card
scratch card
scratch card
point coupon
point coupon
Scratch Cards
Scratch Cards
cash coupons
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
cash coupons
cash coupons
Scratch Cards
scratch cards
Scratch Cards
cash coupons
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
cash coupons
Scratch Cards
scratch cards
cash coupons
cash coupons
cash coupons
cash coupons
cash coupons
scratch cards
scratch cards
cash coupons
cash coupons
cash coupons
cash coupons
cash coupons
cash coupons
scratch cards
cash coupons
cash coupons
cash coupons
scratch cards
scratch cards
cash coupons
cash coupons
Gifts
cash coupons
cash coupons
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
cash coupons
Scratch Cards
instant cash
instant cash
instant cash
instant cash
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
Scratch Cards
ATM-HDFC from Eicher
Not Received
Received
Received
ATM received
ATM
Average cash coupons / points coupon collected per month
unaware
800
unaware
unaware
unaware
unaware
unaware
unaware
2000
unaware
unaware
unaware
2500
do not collect
unaware
do not collect
unaware
do not collect
do not collect
unaware
unaware
unaware
unaware
unaware
unaware
unaware
2000
2500
unaware
unaware
unaware
unaware
unaware
unaware
do not collect
unaware
unaware
do not collect
unaware
2000
5
500
unaware
unaware
unaware
unaware
unaware
unaware
0
0
unaware
unaware
unaware
unaware
unaware
unaware
unaware
1200
unaware
unaware
unaware
unaware
unaware
don't get coupons
unaware
unaware
do not collect
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
1000
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
3000
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
unaware
10
2500
20
100
20
10
15
10
unaware
10
70
300
360
300
400
50
20
45
450
350
200
300
500
75
100
200
200
100
150
550
unaware
unaware
250
unaware
3500
unaware
500
35
80
120
unaware
90
unaware
unaware
95
unaware
300
450
175
550
unaware
unaware
550
400
700
2200
500
750
500
600
400
unaware
1000
15000
8000
200
300
600
1200
610
550
400
300
1000
600
400
550
1200
400
300
100
400
500
600
450
300
200
400
200
300
120
150
140
250
350
200
250
190
1000
600
700
600
300
400
650
510
250
450
700
600
4430- 4500(Only Digital)
Not Checked
Not Checked
8400/Scratch card reffered
200
5426
25000
400
1. In the last six months,
have you ever withdrawn
How do you redeem the benefits currently instant cash / ATM Cash / Gifts money from ATM,
transferred by EGL
program?
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
do not collect no
Gifts no
do not collect no
Gifts no
do not collect no
do not collect no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
Gifts no
ATM Cash no
Gift no
ATM Cash yes
ATM Cash yes
Gifts no
Gifts no
Gifts no
ATM Cash yes
Gifts no
do not redeem no
do not redeem no
Gifts no
do not redeem no
do not redeem no
Gifts no
cash and Gifts no
instant cash no
cash no
do not redeem no
Gifts no
do not redeem no
do not redeem no
Gifts no
0 0
0 0
gifts yes
ATM cash and Gifts yes
cash yes
gifts yes
gifts yes
cash no
gifts yes
not yet redeemed yes
gifts no
do not redeem yes
gifts yes
gifts yes
do not redeem yes
gifts yes
gifts yes
do not collect yes
gifts yes
gifts yes
gifts yes
gifts yes
coupons are not coming yes
gifts yes
not redeemed yes
gifts yes
gifts yes
do not redeem no
gifts no
not redeemed yes
do not redeem no
do not redeem no
do not redeem no
instant cash yes
instant cash yes

gifts no
not redeemed yes
not redeemed no
not redeemed yes
instant cash yes
instant cash yes
instant cash yes
gifts no
ATM Cash yes
gifts yes
ATM Cash no
ATM Cash no
instant cash yes
gifts yes
gifts no
ATM Cash yes
ATM Cash yes
gifts no
gifts yes
gifts no
ATM Cash yes
ATM Cash yes
ATM Cash yes
ATM Cash yes
ATM Cash yes
ATM Cash yes
ATM Cash yes
ATM Cash yes
ATM Cash yes
gifts yes
ATM Cash NO
ATM Cash NO
instant Cash No
ATM Cash no
ATM Cash yes
do not redeem no
do not redeem no
ATM Cash no
ATM Cash no
ATM Cash no
do not redeem no
do not redeem no
Atm cash yes
do not redeem no
do not redeem no
ATM cash no
do not redeem no
do not redeem no
Atm cash no
do not redeem no
do not redeem no
Atm cash no
Atm cash no
Atm cash no
do not redeem no
Atm cash no
instant cash no
instant cash no
do not redeem no
do not redeem no
do not redeem no
instant Cash no
do not redeem no
do not redeem no
do not redeem no
Gifts no
do not redeem no
ATM cash yes
Gifts no
instant cash no
instant cash no
ATM cash yes
instant cash no
ATM cash no
ATM cash yes
ATM cash yes
do not redeem NO
ATM Cash yes
ATM cash yes
do not redeem no
Atm CASH no
do not redeem no
do not redeem no
Gifts yes
do not redeem no
Atm cash no
Atm cash yes
ATM CASH yes
Atm cash yes
Atm cash yes
Atm cash yes
Atm Cash yes
Atm cash no
ATM Cash no
ATM Cash no
instant cash yes
Gifts yes
Gifts yes
ATM Cash yes
ATM Cash no
ATM Cash no
ATM Cash yes
ATM Cash no
ATM Cash no
ATM Cash yes
ATM Cash yes
Gifts yes
ATM Cash no
ATM Cash yes
ATM Cash yes
Gift no
ATM Cash no
ATM Cash no
ATM Cash no
do not redeem no
do not redeem no
Gift no
do not redeem no
Gift no
ATM Cash no
do not redeem no
ATM Cash no
ATM Cash yes
ATM Cash no
Gift no
do not redeem no
ATM Cash yes
do not redeem no
ATM Cash no
ATM Cash yes
Gift no
ATM Cash no
Gift no
do not redeem no
ATM Cash no
ATM Cash yes
ATM Cash no
Gift no
ATM No
ATM no
ATM yes
ATM YES
ATM No
ATM Yes
ATM No
ATM Yes
Satisfaction level
Did Eicher adhered to
on redemption Reason for satisfaction their Commitments for
Why Not? mode currently level Eicher Genuine Lubricants
implemented in Program (YES / NO)
your state
money is not transferred 10 Gifts yes

money is not transferred 1 no benefit no
Gifts 10 Gifts yes
money is not transferred 9 misprinting yes
Gifts 10 Gifts yes
Gifts 10 Gifts yes
money is not transferred 8 delay in Gifts yes
Gifts 10 Gifts yes
Gifts 10 Gifts yes
money is not transferred 1 not redeemed no
Gifts 9 Gifts no
Gifts 7 misprinting yes
0 10 money is transferred in a/c yes
0 10 money is transferred in a/c yes
Gifts 10 Gifts yes
0 10 regular visit of salesman yes
Gifts 7 Gifts yes
dont know how to redeem 10 good quality yes
money is not transferred 7 no response no
Gifts 10 Gifts yes
money is not transferred 1 low frequency of visit of salesman no
money is not transferred 8 misprinting no
money is not transferred 8 low frequency of visit of salesman no
money is not transferred there is a fraud,
7 D.K. Distributer dont give the schemes, keeps it with
no himself
money is not transferred 10 instant cash no
money is not transferred 10 instant cash yes
money is not transferred 8 no reply no
0 0 0 0
0 0 0 0
10 get gifts yes
9 get cash and sometimes misprinting is there yes
9 misprinting yes
8 not got gifts from past few days yes
8 misprinting yes
salesman come but not revert back 6 misprinting and messages are not sent yes
10 get gifts yes
7 not yet redeemed yes
do not revert properly 8 not received gift yes
8 not use point yes
9 misprinting yes
10 get gifts yes
8 do not use points yes
9 misprinting yes
10 gifts yes
do not collect do not collect no
10 gifts yes
10 gifts yes
9 misprinting yes
10 gifts yes
8 not receiving coupons yes
8 misprinting yes
10 not reimbursed yes
10 gisfts yes
9 misprinting yes
Sales Executive of eicher do not visit 7 no knowledge yes
gift not received 8 gift not received yes
10 collecting points yes
points are stopped coming from past 2 months 10 no issues yes
points are stopped coming from past 2 months 8 no benefit yes
points are stopped coming from past 2 months 6 no benefit yes
10 scratch card yes
10 scratch card yes

Salesman do not visit regularly 6 misprinting yes
10 points yes
salesman told sms is free of cost but it is not so 10 gifts yes
10 points yes
9 no response of msg yes
10 cash yes
9 msg gets failed yes
Salesman do not visit regularly 1 no response of msg no

10 no issues yes
10 no issues yes
Salesman do not visit regularly 8 card is blocked yes
no good response 7 no response yes
8 misprinting yes
10 gifts yes
salesman do not visit to give information about messages 8 gifts yes
10 cash yes
10 cash yes
do not solve the issue 7 cash yes
9 sometimes Rs. 0 is there yes
salesman do not visit to give information about messages 8 not yet redeemed yes
9 cash yes
10 cash yes
10 cash yes
10 no issues yes
10 cash yes
10 no issues yes
10 cash yes
10 cash yes
10 cash yes
10 gifts yes
10 no issues yes
dont know how to redeem 7 no issues YES
dont know how to redeem 7 no issues YES
gets instant cash 6 no issues Yes
dont know how to redeem 6 no issues yes
0 8 points are not redeemed yes
no time 5 low frequency of visits of Eicher Executives no
dont want to redeem never redeemed low availability yes
dont know how to redeem 8 points are not redeemed yes
dont want to redeem 5 good quality yes
dont know how to redeem 7 Good Quality yes
dont know how to redeem 6 Good Quality no
dont know how to redeem 6 satisfied by product yes
0 7 satisfied by product yes
no time 5 Good quality no
ATM card not recieved 5 points are not redeemed no
ATM card not recieved 7 no issues yes
no time 5 points are not redeemed no
no benefit 5 low frequency of visits of Eicher Executives yes
ATM card not recieved 8 low frequency of visits of Eicher Executives yes
no benifit 6 satisfied by product yes
ATM card not recieved 6 unavailaibility no
no time 7 no issues yes
dont know how to redeem 8 no issues yes
doesnot want to redeem 7 satisfied by product yes
ATM card not recieved 6 no issues no
dont know how to redeem 5 Good Quality yes
coupons not used 6 low frequency of visits of Eicher Executives no
dont know how to redeem 5 low frequency of visits of Eicher Executives no
Gifts 4 low availability no
Gifts 6 Good Quality yes
dont know how to redeem 4 no benefit no
dont know how to redeem 7 Good Quality no
Gifts 5 no benefit no
do not redeem 5 low frequency of visits of Eicher Executives no
0 6 unavailaibility yes
Gifts 4 no benefit no
instant cash 5 no benefit yes
instant cash 6 unavailaibility yes
0 5 no benefit yes
instant cash 4 no benefit no
0 8 Good Quality yes
0 7 no issues yes
ATM Card not recieved never redeemed no benefit no
0 8 no issues yes
0 7 no issues yes
ATM Card not recieved 4 no benefit no
0 7 no issues no
ATM Card not recieved 6 no issues no
ATM Card not recieved 7 good Quality yes
0 8 no issues yes
do not redeem 6 satisfied by product no
do not redeem 5 low frequency of visits of Eicher Executives yes
do not redeem 7 Good Quality yes
0 8 no issues yes
0 7 no benefit yes
0 6 Good Quality no
money is not transferred 7 no issues yes
doesnot want to redeem 5 low frequency of visits of Eicher Executives no
do not redeem 5 low frequency of visits of Eicher Executives yes
0 6 Good Quality yes
0 7 no issues yes
0 7 no issues yes
Unable to redeem 6 low frequency of visits of Eicher Executives no
0 7 good quality yes
no time to redeem 8 satisfied by product yes
0 7 no issues yes
0 6 low frequency of visits of Eicher Executives no
money is not transferred 5 no issues yes
0 7 no issues yes
don't know how to redeem 4 low frequency of visits of Eicher Executives no
money is not transferred 5 low frequency of visits of Eicher Executives no
Unable to redeem 4 no benefit no
no time to redeem 6 no benefit yes
coupons not used 6 no benefit no
Unable to redeem 4 low frequency of visits of Eicher Executives no
Unable to redeem 5 points are not redeemed yes
money is not transferred 6 no benifit yes
money is not transferred 5 points are not redeemed yes
Unable to redeem 5 points are not redeemed yes
Unable to redeem 6 no response no
unable to withdraw 7 invalod ATM card no
don't know how to redeem 5 points are not redeemed yes
0 8 no issues no
money is not transferred 6 no benifit no
money is not transferred 6 no benifit no
Unable to redeem 6 points are not redeemed no
money is not transferred 5 points are not redeemed no
don't know how to redeem 6 no response yes
don't know how to redeem 5 low frequency of visits of Eicher Executives no
don't know how to redeem 4 no benifit no
money is not transferred 6 unavailaibility no
money is not transferred 7 good quality yes
No card given 0 card not received no
No card given 0 card not received no
0 8 no problem faced yes
collecting as of now 9 no problem faced yes
Not received 5 card not received no
0 not much use of the card yes
If not, where are the gaps in their commitment adherence
0
0
0
0
0
0
0
delay in Gifts
0
0
misprinting
misprinting
coupons are not redeemed
coupons are not redeemed
0
0
0
0
0
0
0
0
0
0
low frequency of visits of Eicher Executives, no reply of messages
availability is low
0
0
0
0
salesman come but not revert back
do not revert properly
Sales Executive of eicher do not visit

gift not received
points are stopped coming from past 2 months

Salesman do not visit regularly
salesman told sms is free of cost but it is not so

no good response
salesman do not visit to give information about messages
do not solve the issue
salesman do not visit to give information about messages
0
0
0
0
0
costlier
0
0
0
0
0
0
0
0
no proper guidance
0
0
0
welcome kit not received
all commitments were fulfilled false and no support from eicher
there is service provided by the eicher executive after registering
0
false commitments
0
no proper guidance
0
0
0
no proper guidance
misprinting
0
0
ATM card not recieved
0
0
0
0
0
0
0
0
0
misprinting
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Gifts not recieved
0
0
0
invalid atm card
0
0
0
0
0
0
0
0
0
service
0
May I know the issues, challenges or limitations faced during the reimbursement of the benefits
no issues
no issues
no issues
no issues
no issues
no issues
no issues
delay
no issues
misprinting and sms cost
no issues
misprinting and sms cost
misprinting
no issues
no issues
misprinting
no issues
msg gets cancelled
no issues
no issues
no issues
no issues
no issues
lack of knowledge
no reply
no issues
misprinting
no reply
no issues
no issues
no issues
no reply
no reply
no issues
0
0
misprinting
misprinting
delay in gifts
misprinting
misprinting and messages are not sent
not yet redeemed
machine was not their(Tanishq) to get the benefit

customer bring the lubricant and use coupon and mechanic do not get any benefit
misprinting
misprinting
no issues
do not collect
no issues
misprinting
late response
misprinting
no issues
no issues
misprinting
no knowledge
machine was not there in Tanishq showroom
no issues
no issues
no issues
do not redeem
no issues
no issues
misprinting
sms cost
no issues
no response of msg
no issues
no issues
no response of msg
no issues
no issues
no response
misprinting
no issues
size of code is small
no issues
no issues
msg is not going fro his phone
no issues
no issues
don't know how how to redeem
sometimes coupon is not there
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
Unable to personally redem as unable to read and understand sms. Takes help from retailer
No Knowledge how to sms and use scratch cards
somtimes they redem the cash somethimes they dont redeme cash
no issues faced
sometime it doesnot get reimbursed
tied up with a firm and maintains only their vehicles so no maintainence of EICHER vehicles
the code on the scratch card is not visible at times due to which it never got reimbursed
no issues
unable to use phone properly as no knowledge of phone usage
no issues
coupons collected but no knowledge how to redeem them
never got time to redeem them
no issues
never redeemed them
never got any service
not able to redeem self
does not know how to redeem
as unaware of how to redeem I give away the coupons to peer group
invalid codes and codes not visible properly
not redeeming due to heavy work, no time
no after sales services provided
sometimes the sms sent but the points do not get redeemed
problem in understanding the process
sometimes the sms sent but the points do not get redeemed
sometimes the oil gets burned and also affect seen on brakes application
never the executive attended and guided
other oil company gives instant cash unlike eicher
no knowledge of how to redeem the coupons
there is no guidance of how to redeem and only kept collecting, never redeemed
there is no guidance of how to redeem and only kept collecting, never redeemed
false comitments
no issues
never redemed any coupon as no knowledge of how to redem
invalid code
could not redem the coupons
dont know how to redem
unable to redeem
no issues
no issues
no issues
never redemed any coupon as no knowledge of how to redem
no knowlege of how to redeem
no issues
CRB oil is giving cash instead of ATM unlike Eicher
sometimes the poins gets cut and full points do not get deposited
no issues
no issues
no issues
Registered me but did not provide me with ATM to redeem
no issues
Dint recieve the ATM Card
no issues
no issues
never got any service
smalll points are being redemed but big points are not been able to redeem
no issues
other copanies other than eicher give more instant cash than eicher
sometime the coupons do not apply and shows error
no issues
no issues
no issues
no issues
no issues
lack of knowledge
no issues
other copanies other than eicher give more instant cash than eicher
could not redem the coupons
problem in understanding the process
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
no issues
unable to redeem
no issues
no issues
no issues
no issues
no issues
Company committed but Not yet Given
Company committed but Not yet Given the card
No Problem
No Problem
not tried yet
No Problem
service
Yes-Less supply
Willingness to
continue with
Eicher Genuine
How do you rate the Eicher lubricant program
Genuine Lubricants Program reimbursement Preference mode of
Reason
reimbursement mode - ATM Cash mode - ATM reimbursement
/ Gifts Cash / Gifts /
(YES / NO) -
Drivers and
10 Gifts barriers
yes cash
1 no benefit yes cash
10 Gifts yes Gifts
10 Gifts yes Gifts
10 no problem yes cash
10 Gifts yes cash
10 Gifts yes cash
10 Gifts yes Gifts
10 Gifts yes Gifts
6 misprinting yes Gifts
8 delay in reimbursing yes Gifts
6 low frequency of visits of Eicher Executives yes Gifts
10 Gifts yes Gifts
10 Gifts yes Gifts
8 low frequency of visits of Eicher Executives yes cash
6 low frequency of visits of Eicher Executives yes cash
1 coupons are not redeemed yes Gifts
1 coupons are not redeemed yes Gifts
9 no time to reimburse yes Gifts
10 Gifts yes Gifts
8 no one come for reimbursing yes cash
8 sometimes delay in Gifts yes Gifts
10 get cash yes Gifts
9 sometimes msg is cancelled yes cash
10 Gifts yes Gifts
10 Gifts yes Gifts
10 Gifts yes cash
10 visit regularly (monthly) yes Gifts
7 Gifts yes Gifts
1 lack of knowledge yes cash
6 dont response, neither send their executives yes Gifts
10 Gifts yes Gifts
1 salesman do not visit no Gifts
8 reply dont come yes Gifts
10 get cash and Gifts yes Gifts
10 instant cash yes Cash
10 instant cash yes Gifts
8 salesman do not visit yes Gifts
10 Gifts yes Gifts
0 0 0 0
0 0 0 0
10 get gifts yes gifts
9 get cash and sometimes misprinting is there yes gifts and cash
9 misprinting yes gifts
8 not got gifts from past few days yes gifts
6 misprinting and messages are not sent yes gifts
7 not yet redeemed yes gifts
8 not received gift yes cash
8 not use point yes cash
8 do not use points yes gifts
10 gifts yes ATM Cash
do not collect do not collect no gifts
10 gifts yes gifts
10 gifts yes cash

10 gifts yes gifts
8 not receiving coupons yes gifts

10 not reimbursed yes gifts
10 gisfts yes gifts
7 no knowledge yes gifts
8 gift not received yes gifts
10 collecting points yes gifts
10 no issues yes gifts
8 no benefit yes gifts
10 scratch card yes cash
10 scratch card yes cash

10 points yes cash
10 gifts yes gifts
10 points yes gifts
9 no response of msg yes gifts
10 cash yes cash
9 msg gets failed yes cash
1 no response of msg no cash

10 no issues yes cash
8 card is blocked yes gifts
7 no response yes gifts
10 gifts yes gifts
8 gifts yes gifts
10 cash yes cash
10 cash yes cash
7 cash yes gifts
9 sometimes Rs. 0 is there yes gifts
9 cash yes cash
10 cash yes cash
10 cash yes cash
10 cash yes cash
10 no issues yes cash
10 cash yes gifts
10 cash yes gifts
10 cash yes gifts
10 gifts yes gifts
8 reply dont come YES ATM Cash
10 salesman do not visit YES ATM Cash
7 misprinting YES instant cash
7 misprinting yes instant cash
6 Gifts yes Gifts
5 salesman do not visit no not interested in reimbursing
6 salesman do not visit no not interested in reimbursing
7 reply dont come yes ATM Cash
7 salesman do not visit yes ATM Cash
6 not full payment recieved yes instant cash
6 delay in reimbursing yes ATM Cash
7 full cash recieved yes instant cash
6 salesman do not visit no instant cash
6 full cash recieved no instant cash
7 delay in reimbursing yes instant cash
6 not full payment recieved yes ATM Cash
8 easily redemed yes ATM Cash
5 not full payment recieved no instant cash
5 coupon not redemed no instant cash
6 misprinting no instant cash
6 reply dont come yes ATM cash
5 points not redemed yes instant cash
4 Gift quality not good no Gifts
6 delay in reimbursing no instant cash
6 delay in reimbursing no ATM cash
5 Gift arrived very late yes Gifts
6 Gift was good yes Gifts
6 Gift quality not good no instant cash
8 easily redemed yes instant cash
6 easily redemed no Gifts
7 easily redemed yes instant cash
6 Gift was good no instant cash
5 Gift quality not good no instant cash
6 easily redemed yes Gifts
7 easily redemed yes instant sash
7 Gift was good yes instant cash
5 reply dont come yes Gifts
6 salesman do not visit no instant cash
7 salesman do not visit no Gifts
5 no issues yes ATM Cash
7 no issues yes instant cash
5 Gift quality not good yes gifts
6 not full payment recieved yes Gifts
6 good quality yes instant cash
7 good quality no instant cash
5 Gift quality not good no ATM Cash
6 not full payment recieved no ATM Cash
6 full cash recieved yes ATM Cash
7 reply dont come no ATM Cash
5 good quality yes Gifts
7 salesman do not visit yes instant cash
6 delay in reimbursing yes cash
6 delay in reimbursing yes cash
7 no regular visit of salesmen yes ATM Cash
9 no problem yes ATM Cash
8 cash is better yes cash
5 card not received yes cash
7 less supply, so less popints collected yes cash
Have you enrolled or considered any
Reason for the preference on the above other lubricant programs (YES / NO)
need cash no
buy things of their own choices no
need cash yes
Gifts stays with them yes
need cash yes
Gifts stays with them no
need cash no
need cash no
need cash no
Gifts stays with them no
they like Gifts no
Gifts creates a memory no
they want to give Gifts to their children no
Gifts creates a memory yes
they like Gifts yes
they need cash yes
they need cash yes
Gifts are of use yes
Gifts are of use no
need cash no
they can keep Gifts no
Gifts are good no
they can by new stalk with it no
Gifts can be used no
cash is used no
cash can be used to bring things no
Gifts can be used no
of company remains( it creates a memory that the company has given us a Giftyes
cash is used to buy product yes
Gifts creates a memory 0
0 0
0 0
gifts creates a memory no
no reason yes
gifts creates a memory yes
gifts stays with them no
wife will be happy yes
gifts stays with them and they dont need cash yes
ny is there that we have received so and so gift from this company and also cash
yesis used
gifts stays yes
no problem in reimbursing no
cash can be used no
feels good by seeing new things no
gifts stays with us no
gifts stay with them no
no meaning of gift no
gifts stay with them no
cash can be used no

gifts create a memory no
gifts create memory of Eicher no
gifts can be used at home yes
gifts create memory no

gifts create memory yes
gifts create a memory of Eicher yes
gifts create a memory of Eicher no
gifts create memory yes
cash can be used no
can buy things of our own choice yes
cash can be used as per the choice no

can buy things of our own choice no
cash can be used no
drain period is high as compared to others no
veedol (100 points in 10L+ 1L free, 100 points = Rs.100 +100 points which is reimbursed after 6 mo
easily get cash yes
cash can be used anytime no
gifts are good for home no
cash can be used no
cash can be used no
cash can be used no
Cash can be used as per our choice yes
cash can be used no
Cash can be used as per our choice no
cash can be used no
cash can be earned, gifts create a memory yes
gifts create a memory, cash is used no
gift create a memory no
gift create a memory yes
gift create a memory no
easily cash gets deposited in ATM with sms NO
easy and fast NO
no knowledge of sending sms No
no knowledge of sending sms yes
easy to get Gift then risk of scratch card yes
not much interested yes
code not visible due to improper print no
easy and convenient yes
safe no
yes
easy to redeem yes
safe no
easy to get from distributor no
no knowledge of sending sms no
no knowledge of sending sms no
fast and easy no
do not have time to sms no
on other way is easy than atm no
easy to get cash no
cash is needed no
hardly get the benefit of points through scratch cards yes
easy to redeem no
easy to get cash in hand no
no complications of scratch cards and coupons no
want to redeem the points no
easy to get cash no
no complication needed cash is better yes
no complication needed cash is better no
no further false comitments only cash needed no
no ble to trust false comitment of coupons yes
easy and convienent yes
directly in bank account no
cash is easy mode yes
better to prefer cash yes
it is easy to get cash than to redeem in ATM no
Gifts better than not redeming coupons yes
cash is easy mode yes
- yes
safe to get cash yes
better to prefer cash yes
requirments of Gifts no
easy to get money and safe in ATM no
better to prefer cash no
it is easy to get cash than to redeem in ATM yes
direct cash in hand is prefered yes
cash is better and fast no
ATM card not recieved yes
easy and convinent yes
to redeem in ATM is long process no
- yes
cash is better and fast yes
no ATM Recieved no
no ATM Recieved no
- yes
Gifts create a memory no
cash is better and fast yes
fast and safe no
fast and safe no
direct cash in hand is prefered no
to redeem in ATM is long process no
fast and safe no
cash is better and fast no
Gift is better than ATM Cash yes
to redeem in ATM is long process yes
Gifts create a memory yes
hardly get the benefit of points through scratch cards no
easy and convinent no
requirments of Gifts no
no knowledge of sending sms yes
to redeem in ATM is long process yes
can keep collecting ATM cash for long time yes
easy and convienent no
fast and safe yes
requirments of Gifts yes
fast and safe yes
safe in bank yes
requirments of Gifts yes
likes to get gift no
direct cash in hand is prefered no
safe in bank yes
safe in bank yes
safe in bank yes
fast and safe yes
easy and convienent No
direct cash in hand is prefered No
safety No
easy Yes
can keep collecting ATM cash for long time Yes
easy No
bad service No
direct Yes
Willingness to
shift to app
based model for
Details of the programs reimbursing the Why No?
benefits
drivers / barriers
for shift
yes 0
no no knowledge about it
castrol( Rs.100/100 pts) no unable to understand
castrol( Rs.100/100 pts) yes 0
yes 0
no unable to understand
yes 0
0 points in 11L, 100 points = Rs.100 +100 points which is reimbursed after 6 months in yesform of cheque 0
yes 0
yes 0
no they dont know how to work with it
yes 0
0 points in 11L, 100 points = Rs.100 +100 points which is reimbursed after 6 months
they dont
innoformknow
of cheque
how to work with it and they are comfortable without it
no they are not comfortable with it
0 points in 11L, 100 points = Rs.100 +100 points which is reimbursed after 6 months innoform of cheque they don't know how to work with it
0 points in 11L, 100 points = Rs.100 +100 points which is reimbursed after 6 months innoform of cheque they are not comfortable with it
Veedol (points which are reimbursed in form of cash yes 0
Veedol (points which are reimbursed in form of cash no they dont know how to work with it
Veedol (points which are reimbursed in form of cash yes 0
yes 0
Tata(coupons which are reimbursed in form of Gifts) yes 0
no they are unable to understand
yes 0
no dont know how to work with it
yes 0
yes 0
no 0
Shell Lubricant Program (Rs.100/10L and gives annually like gold/bike/cash) yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
max pro (Rs. 100/100 pts+ 1L free on 10L), Turbo (Rs.100/80 pts+1L free on 10L)yes 0
yes 0
yes 0
yes 0
yearly and give Gifts according to the coupons collected), for grade R1 it is Rs.50,for R3
yesits Rs.100, for R4 its Rs.150)0
0 yes 0
0 0 0
0 0 0
yes
castrol( Rs.100/100 pts) no dont know how to work with it
Shell Lubricant Program (Rs.100/10L and gives annually like gold/bike/cash) yes
Shell Lubricant Program (Rs.100/10L and gives annually like gold/bike/cash) no consider himself as illiterate
castrol( Rs.100/100 pts) yes gives cash + points which are reimbursed
Shell (Rimula) Lubricant Program (Rs.100/10L + points) yes gives cash + points which are reimbursed
Shell Lubricant Program (Rs.100/10L ) yes
yes
yes
yes
yes
yes
yes
no no time to use
yes
yes
no no smart phone
yes
Rimula( 10L cost= Rs.3400, 150points+Rs.100 no illiterate
no no knowledge
yes
no no knowledge
ints in 10L+ 1L free, 100 points = Rs.100 +100 points which is reimbursed after 6 months
yes in form of cheque
no no knowledge
L free, 100 points = Rs.100 +100 points which is reimbursed after 6 months in form ofyes
cheque; Gulf (15L=1L free+Rs.150)
no no knowledge
Gulf (15L=1L free + cash between Rs.50- Rs.250) no no smart phone
yes
no no knowledge
L free, 100 points = Rs.100 +100 points which is reimbursed after 6 months in form ofyes
cheque; Gulf (15L=1L free+Rs.150)
no no knowledge
no no knowledge
yes
no no time for app
no no knowledge
no no knowledge
no no knowledge
no no smart phone
yes in form of cheque they held meeting regualarly and give instruction
no no knowledge
yes
no no smart phone
no no knowledge
no no smart phone
no no knowledge
no no knowledge
no no knowledge
no no smart phone
no no knowledge
no no knowledge
no no knowledge
no no knowledge
no no knowledge
no no smart phone
yes 0
no no knowledge
no no knowledge
no in form of cheque no knowledge
yes
no no knowledge
Shell (cash couon ranging from Rs.50- Rs.250 and dress once in 6 months) no illiterate
no no knowledge
YES 0
NO dont know how to work with it
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
0 unable to understand
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
Eicher(100points/10litres, 150points/15litres) yes 0
yes 0
no shell, vedol also gives instant cash unlike A
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
yes 0
no dont know how to use it
yes 0
yes 0
Yes yes 0
Yes no no knowledge
yes 0
no difficult
Veedol no not handy
Kindly mention the best business practices
Will you be willing to share the bank
followed by other lubricants programs Do you have a bank account? details to Eicher so that you can Do you have a PAN
which you feel that Eicher should (YES / NO) redeem the money directly through card?
implement for their Genuine Lubricants your ATM card?
program to be successful
send their executives regularly Yes Yes Yes

good benefits yes yes no
visit regularly yes yes yes
good schemes yes yes yes
they give cash and give timely visits and adhere to their commitments yes yes yes
good schemes and timely visits yes yes yes
they visit regularly yes yes yes
they give instant cash yes yes yes
send their executives regularly yes yes yes
instant cash yes yes yes
salesman visit regularly yes yes yes
coupons are redeemed easily yes yes yes
coupons are redeemed easily yes yes yes
coupons are redeemed easily yes yes no
0 yes yes yes
0 yes yes no
0 yes yes yes
0 yes yes yes
0 yes no yes
0 yes yes yes
0 no no no
give good Gifts and good benefits in return of points yes yes yes
0 yes no yes
0 yes yes no
0 yes yes yes
0 yes yes yes
0 yes yes yes
more benefits are there and people visit regularly yes no yes
schemes are good and get benefits regularly yes yes yes
d give updated information time to time, tell about new schemes and theiryes
changed attitudes yes yes
0 no no no
timely visits and more benefits yes yes yes
0 no no yes
0 yes yes yes
good schemes yes yes no
0 yes yes yes
0 0 0 0
0 0 0 0
yes yes yes
good benefits yes yes yes
yes yes yes
gives cash and no problem in reimbursing yes yes yes
gives cash + points which are reimbursed in form of cash/gifts yes yes yes
gives cash + points which are reimbursed in form of cash/gifts yes yes yes
gives instant cash and no problem is faced yes yes yes
yes yes yes
yes no yes
yes yes yes
yes no yes
yes yes yes
yes yes yes
no no no
yes yes no
yes no no
yes yes yes
yes yes yes

yes yes yes
yes yes yes
good scheme and response is good yes yes yes
yes yes yes

yes yes yes
yes no yes
yes yes yes
redeeming is easy yes yes yes
yes yes yes
reimbursing easily yes yes yes
yes yes yes
yes yes no
yes no yes
yes yes yes
yes no yes
yes yes yes
yes yes yes
yes yes yes
yes no no
yes yes yes
yes yes yes
hey held meeting regualarly and give instructions and gifts, ask complaints,
yes yes yes
yes yes yes
yes yes yes
yes yes yes
yes yes yes
yes yes no
yes yes no
yes no no
yes yes yes
yes yes no
no no yes
yes yes no
yes yes yes
yes yes no
yes yes no
salesman visit regularly yes yes no
yes yes yes
yes yes yes
yes yes yes
yes yes yes
salesman visit regularly and keep updating yes yes no
yes yes yes
yes yes no
good schemes like they give dress yes yes no
yes yes yes
ctions and guidlinnes to mechanics while registering. Practically showing how
NO to redem no YES
Immidiate redemption per coupon YES no yes
only uses Eicher Lubricant no No yes
based on customers demand yes no no
Tata also provides good service no no no
Bharat Petrolium provied cheap service and good quality of oil no no no
not much aware no no no
not much aware yes no yes
does not know yes no no
Vedol Provides coupons similar to eicher yes yes yes
does not know yes yes yes
only uses Eicher Lubricant yes yes yes
does not know yes no yes
only uses Eicher Lubricant no no no
Castrol gives points 150 points/15 litre yes yes yes
only uses Eicher Lubricant yes yes yes
doesnot know yes yes yes
give instant cash in return of points yes no yes
not much aware yes yes yes
castrol gives instant cash and easy without any trouble yes yes yes
not aware of other practices yes no yes
other compnies give instant cash and also regularly visit the mechanics no no -
getting instant cash without any probelm in other oil companies yes no yes
castrol gives attractive Gifts on different points yes no yes
does not know no no no
other companies gives more profit and better benifit yes no yes
better instant cash option yes no yes
not much aware yes 0 yes
not aware of other practices no no no
getting instant cash without any probelm in other oil companies yes yes yes
gulf is serving well to its customers yes no yes
0 yes yes yes
CRB gives instant cash in hand yes no yes
shell, vedol also gives instant cash unlike ATM card like eicher yes yes yes
0 yes yes yes
vedol also gives instant cash facility yes yes yes
0 yes no no
castrol gives better instant cash facility yes no yes
CRB gives instant cash in hand yes yes yes
0 yes yes yes
0 yes no yes
good coupons values yes yes yes
0 yes yes yes
shell, vedol also gives instant cash unlike ATM card like eicher yes yes no
castrol chell gives good instanct cash yes yes yes
0 yes no yes
shell, gulf will also give better coupons yes yes yes
0 yes no yes
0 yes no yes
0 yes yes yes
0 yes yes yes
0 yes yes yes
shell gives better servise no no yes
better instant cash option yes yes yes
not m' yes yes yes
0 yes no yes
0 no no no
give instant cash in return of points yes yes yes
give instant cash in return of points no no yes
timely visits and more benefits no no no
0 yes yes yes
0 no no no
0 no no yes
0 yes yes yes
0 yes yes yes
give instant cash in return of points no no no
0 yes yes yes
0 no no no
shell, vedol also gives instant cash unlike ATM card like eicher no no no
give instant cash in return of points no no no
0 no no yes
not much aware no no yes
0 yes yes yes
cash rs. 100/l yes yes yes
0 yes yes yes
0 no no yes
very good schemes yes yes yes
Adoption
level of
Overall impact on the lubricant
Impact of demonetization on Mechanic purchase (Increased / Decreased) mechanic to
business (Increased / Decreased) by cashless
by what %
what % _____________________ business
_____________________ transaction
(YES / NO)
decreased by 40% decreased by 40% yes

no effect no effect no
decreased by 50% decreased by 50% no
no effect no effect yes
0 0 0
0 0 0


decreasede by 20% decreasede by 20% no
no
decreased y 40% decreased y 40% no
Decreased by 50% decreased by 40% NO
Decreased by 70 % decreased by 50% NO
Decreased by 50 % decreased by 30% no
0 0 0
decreased by 80 % decreased by 70 % no
decreased by 80 % decreased by 50% no
decreased by 70% decreased by 70 % no
no much effect no much effect no
decreased by 50% decreased by 50% YES
decresed by 60% decreased by 50% no
decreased by 40% customers directly purchase no
decreased by 10 % no effect no
no affect as a contract business no affect as a contract business no
0 0 no
decreased by 40% decresed by 30% no
no affect as a contract business no affect as a contract business no
decresed by 30% decreased by 10 % no
decreased by 80% customers directly purchase no
not much affected as their work is contract
lubricant
based purchase depends on customer need no
not much
basedaffected as their work is contract basedno
not much
- - no
not much
decreased by 20% decresed by 30% no
decreased by 30 % decreased by 20% no
not much
not much
decreased bt 50% decreaded by 40% no
no effect decreased by 20% no
decreased ny 50 % decreased by 40% no
decreased by 30% no effect no
Prevailing methods to facilitate cashless business
Reason transaction (Paytm / freecharge / Electronic Data /
Capture (EDC) machine / others)
0 others
customers don't understand others
customers don't understand paytm
0 others
customers are illiterate and they dont know how to use others
customers are illiterate and they dont know how to use others
0 others
0 others
0 others
they dont know how to work with it others
customers don't prefer cashless transaction others (cheque)
they dont know how to work with it others (cheque)
0 others (cheque)
0 others (cheque)
0 others (cheque)
difficulty in doing others (cheque)
0 others (cheque)
customers are illiterate and they dont know how to use others (cheque)
0 paytm
0 others (cheque)
comfortable with cheques and money transfer others (cheque and money transfer)
0 others (cheque)
0 others (cheque)
0 others (cheque)
0 others (cheque)
there are some payments which they have to give in cash others (cheque)
dont know how to do cashless transaction others (cheque)
0 others (cheque)
0 others (cheque)
0 0
0 0
others (cheque)
no information about it how to do others (cheque)
they have to daily pay wages to labour others (cheque)
unable to understand others (cheque)
consider himself as illiterate others (cheque)
customers won't understand others (cheque)
others (cheque)
customers won't understand others (cheque)
everybody is not having cashless transactions others (cheque)
customers don't prefer others (cheque)
customer don't prefer others (cheque)
customer won't understand others (cheque)
customer won't understand others (cheque)

no smart phone others (cheque)
illiterate others (cheque)
no knowledge others (cheque)

others (cheque)
others (cheque)
others (cheque)
others (cheque)
illiterate
others (cheque)
no need others (cheque)
customer do not prefer others (cheque)
others (cheque)
no smat phone others (cheque)
have to give daily wages to labour others (cheque)
0 others (cheque)
illiterate others (cheque)
there are some payments which they have to give in cash Others
dont know how to use Others
all customers do not prefer cashless transaction no
dont know how to use no
0 0
customers are illiterate and they dont know how to use no
wo do not know how to use cashless facility no
there are some payments which they have to give in cash no
no internet no
cash is better no
dont want to fall in complexity 0
cash is easy no
dont want to fall in complixity no
dont want to fall in complexity no
only option if no cash in hand cheque, Paytm
its risky no
its risky no
cash is better no
0 no
dont know how to do cashless transaction no
dont want to use cashless no
only cash is preffered no
satisfied with cash and cheque no
using cash is simple no
dont want to fall in complixity no
dont know how to use cashless no
no internet no
customers are illiterate and they dont know how to use no
conly cash no
customers dont prefer cashless transation no
all customers do not prefer cashless transaction nothing
difficulty in doing cashless trnsaction nothing
using cash is simple dont understand any cashless transactions
no internet nothing
difficulty in doing cashless transaction nothing
no internet nothing
customers are illiterate and they dont know how to use nothing
difficulty in doing cashless trnsaction cash is better than cashless
customers dont prefer cashless transation nothing
no knowledge of cashless nothing
cash is easy to use no
difficulty in doing cashless transaction no
only cash needed nothing
customers dont prefer cashless transation feel risky in cashless
only cash needed nothing
no knowledge of cashless no
difficulty in doing cashless transaction do not understand the cashless facility
only cash needed no
no knowledge of cashless do not understand the cashless facility
no internet nothing
dont want to fall in complixity nothing
only cash needed feel risky in cashless
dont want to fall in complixity nothing
only cash needed feel risky in cashless
no internet nothing
only cash preffered feel risky in cashless
difficulty in doing cashess transaction nothing
only cash is preffered nothing
difficulty in doing cashess transaction do not understand the cashless facility
difficulty in doing cashess transaction do not understand the cashless facility
only option if no cash in hand do not understand the cashless facility
no knowledge of cashless feel risky in cashless
only option if no cash in hand do not understand the cashless facility
only cash preffered do not understand the cashless facility
using cash is simple nothing
only option if no cash in hand feel risky in cashless
all customers do not prefer cashless transaction do not understand the cashless facility
using cash is simple feel risky in cashless
only cash preffered nothing
using cash is simple feel risky in cashless
all customers do not prefer cashless transaction do not understand the cashless facility
only option if no cash in hand nothing
if no cash in hand paytm
no cash with customer nothing
no cash nothing
no cash with customer nothing
difficult nothing
less awareness do not understand the language
Willingness to redeem
the lubricant program
benefits through Are you willing to refer the ELP program Remarks
cashless transaction- to your peer group?
ATM Deposits/
Gifts(YES/NO)
no yes
no no
no no
YES yes
no yes
YES yes
no yes
no no
no yes
YES yes
YES no
YES yes mechanic buys Eicher and other br
YES yes
YES yes
YES yes
YES yes
YES no
YES yes
no no
YES no
no no
YES yes
YES no
YES no
YES yes
no yes
YES yes
YES yes
no yes
YES yes
YES yes
no yes
YES yes
YES yes
no yes
YES no
YES no
YES no
YES yes
YES yes
YES yes
no yes
YES yes
YES yes
YES yes
YES no
YES yes
YES yes
0 he registered due to peer pressure
0 but dont use Eicher as he have not received any information from any executive and use Bosch only
0 0 he dont use Eicher, customer brings and dont collect any coupons
yes yes
yes yes
no yes
yes yes
yes yes
yes yes
yes yes
yes no
yes yes
no yes
no yes
yes yes
yes yes
yes yes
no yes
no yes
no yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes no
no yes
yes yes
yes no
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
no yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
yes yes
YES 0
YES no
no yes
no yes
no yes
no no
no no
yes no
no yes
no yes
yes Yes
no Yes
no Yes
no Yes
no not sure
no NO
no yes
yes yes
no yes
no Yes
no yes
no Yes
yes yes
no yes
no no
yes yes
no yes
no yes because of good oil quality
no no
no no
yes yes
no yes
no no
yes yes
yes yes
no yes
no 0
no no
no not sure
yes no
no yes
yes will see
no no
no yes
no yes
no yes
no yes
no yes
no yes
no no
no yes
no yes
no yes
no yes
no yes
no yes
0 no
no yes
no yes
no yes
no yes
no yes
no yes
no yes
no yes
no yes
no yes
yes yes
no yes
no yes
no yes
yes yes
no yes
yes yes
no no
no yes
no yes
yes yes
no yes
no yes
no yes
yes yes
yes yes
no yes
no yes
yes yes
no yes
no yes
yes yes
no yes
no yes
yes yes
no yes
yes yes
no yes
yes yes
yes yes
yes yes
no yes
yes yes
no yes
yes yes
yes yes
yes yes
yes yes
no yes
yes yes
yes yes
no Yes
no no
yes Yes
yes Yes
no Yes
Yes
Yes
no No
Who buys the lubricants? Customer/Mechanic/ Customer Reason
goes along with the mechanic
0
customer mechanic does not have money to buy the lubricant
0
sometimes customer sometimes mechanic to avoid money problem
sometimes customer sometimes mechanic to avoid money problem
0
customer
0
mechanic he keeps lubricants also
0
mechanic shop
mechanic buys Eicher and other brands are bought b customer mechanic keeps only eicher
customer to avoid money problem
customer to avoid money problem

customer works only on garage
customer he is a mechanic, he dont keeps
0
sometimes customer sometimes mechanic customer brings
0
customer he is a mechanic, he dont keeps
formation from any executive and use Bosch only from starting
t collect any coupons
Customer goes along with the mechanic oil distributor is very near so dosent keep stock
Customer and Customer goes along with the mechanic Money Payment problem
customer Money Payment problem
mechanic uses only specific lubricants
Mechanic uses only specific lubricants
Customer Money Payment Problem

Why are they using multiple brands? Preferred Brand, Rank
customer brings eicher-castrol
Eicher-Servo-HP-Castrol
Servo-Eicher-Volvoline
availability of Eicher is low Gulf, Eicher
according to the customer veedol-HP-ipol-eicher-castrol

according to the customer Eicher-Veedol-HP
according to the customer Veedol-Eicher-castrol
according to the customer Veedol-eicher

according to the customer veedol-HP-eicher
according to the customer veedol-eicher
according to the customer Eicher-castrol
according to the customer Eicher-servo-shell

sometimes customer asks for different brand 1. Eicher 2.Shell 3.Castrol
sometimes customer asks for different brand 1.Shell 2.Eicher
different benefits on different brands 1. Shell 2.Eicher
customer preffer either of these 1. Eicher 2. Veedol
different benefits on different brands 1.Valvoline 2. Vedol 3. Shell
sometimes customer asks for different brand

1. Castrol 2. Shell 3. Eicher 4. Vedol 5. Gulf
Influence of the coupon system on the preferred brand If registered, why are they not buying Eicher oil
not much, using because the quality is good and report is good. It runs up to 30000 km. 0
not much, good quality

not much, use as per the customer
no, buys according to the customer

good quality and long life
no, buys according to the customer
no costlier,others have good schemes, misprinting in coupons

no costlier
no
no
no
Quality is preffered first regularly buys
yes coupons also influences shell is preffered more
Quality is preffered first sometimes customer asks for different brand
customers ask for eicher and veedol they are buying
Valvoline gives god service so coupons dosent matter much Eicher representative never attended them
What ever customer demands they use that oil brand finding more benefit in other oil company
If instant cash is shut will people still stick to Eicher? Yes
or No? Why?
rinting in coupons
yes because of better quality of oil
yes because customers preffer need oil not coupon
Stopped using Eicher
no instant cash is preffered

YES
YES
Yes
yes
yes
no
yes
yes
yes
yes
no
yes
yes
no
no
yes
no
yes
yes
yes
no
yes
yes
yes
no
yes
no
no
no not al all
no
no
yes
no
no
no
no
no
yes
no
yes
yes
yes
no
yes
yes
yes
no
yes
yes
no
no
no
yes
yes
no
yes
yes
yes
yes
yes
no
yes
yes
NO
NO
No
yes
yes
yes
no
yes
no
yes
yes
no
no
no
no
no
no
no
no
no
yes
no
no
no
no
no
yes
no only eicher
-
yes
yes castrol
no
yess
yes
no
yes
yes
yes
yes
yes
no
no
no
yes CRB, VEDOL
yes shell
no
Shell
yes, vedol
no
yes castrol
CRB oil
no
no
castrol
no only eicher
Shell, Eicher
no only eicher
no only eicher
Shell, Gulf, eicher
no only eicher
eicher
eicher
eicher
if its easy to redeem points
only if personally any eicher executives attends them
do not trust
-
do not trust
don't want to share
to get the points redeemed
to get the points redeemed

to get the points
don't want to share
want to redeem and learn how to redeem
want to redeem and get points redeemed
atm transfer is good option
to redeem the unredeemed point

another option to deposit cash in bank account
o only eicher do not feel safe
only cash in hand needed
-
if any chance of getting the points redemed
no bank account
dont trust
dont trust
dont want to share
only if eicher executive attends and guids in redeming
only if eicher executive attends and guids in redeming
need to meet eicher sales executive
no reason
another option to deposit cash in bank account
will think
not sure to share or not
only i'
s CRB, VEDOL dont want to deal with atm and bank
better option to gets benifits
-
Eicher ATM not recieved so redeem throuhgh bank
may help to get more benifit
dont feel safe
dont feel safe
-
-
will think later
better option to gets benifits
o only eicher -
for future benifits
o only eicher -
o only eicher dont feel safe
ll, Gulf, eicher -
o only eicher dont want to share
dont want to share
for future benifits
for future benifits
deem points
r executives attends them
ts redeemed
ts redeemed
earn how to redeem

get points redeemed
good option
redeemed point
t cash in bank account
and needed
g the points redemed
nds and guids in redeming

nds and guids in redeming
er sales executive
t cash in bank account

with atm and bank
o gets benifits
o redeem throuhgh bank

t more benifit
o gets benifits
currently unable to redeem through sms, difficult to understand cashless
not able to understand the redemption process
no knowledge
-
not interested
-
not understand complicated transactions
do not understand the usage of cashless

no knowledge
no knowledge of cashless but want to learn

do not understand the usage of cashless
do not know how to operate
as far as cash is avalibailbe atm deposit is not necessary

do not have much knowledge
do not want to use cashless
-
learn cashless facility
dont understand the cashless system
cash is better
-
learn cashless facility
cash is better
do not want to fall in complexity
cash is better
need only cash
-
-
no money cashless can be better option
-
only prefer instant cash
cash in hand is better option
only instant cash and ATM
dont understand cashless facility
-
cash in hand is better option
-
dont feel safe
dont want to use cashless
-
-
dont feel safe
dont feel safe
State Lubricant brands used currently
Eicher Veedol Castrol Valvoline HP Gulf Shell
Karnataka 1 1
Karnataka 1 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1 1
Karnataka 1 1
Karnataka 1 1 1
Karnataka 1 1 1 1 1
Karnataka 1 1 1
Karnataka 1 1
Karnataka 1 1
Karnataka 1 1 1 1
Karnataka 1 1
Karnataka 1 1 1
Karnataka 1 1
Karnataka 1 1 1 1
Karnataka 1 1
Karnataka 1 1
KARNATAKA 1
KARNATAKA 1 1 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1 1 1
KARNATAKA 1 1 1
KARNATAKA 1 1
KARNATAKA 1 1
KARNATAKA 1 1
y
ExxonMobil Others
1 3
1 4
2
2
4
2
2
2
1 3
1 3
2
3
2
1 4
5
3
2
2
4
1 3
3
1 3
1 5
2
2
1
4
2
2
2
2
1 3
2
2
4
3
2
2
2

VECV Lubricants Analysis Final - 1

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VECV Lubricants Analysis Final - 1

Cargado por

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Average number of vehicles serviced per Average number of vehicles attended

State month for lubricant change per month

Castrol Valvoline HP Gulf Shell ExxonMobil Others

Sales Executive of Eicher

Sales Executive of Eicher

Sales Executive of Eicher

Point coupons from eicher

instant cash yes

money is not transferred 10 Gifts yes

10 scratch card yes

Salesman do not visit regularly 1 no response of msg no

do not revert properly

Sales Executive of eicher do not visit

points are stopped coming from past 2 months

Salesman do not visit regularly

salesman told sms is free of cost but it is not so

Salesman do not visit regularly

salesman do not visit to give information about messages

do not solve the issue

salesman do not visit to give information about messages

not yet redeemed

machine was not their(Tanishq) to get the benefit

10 gifts yes cash

8 misprinting yes gifts

10 scratch card yes cash

1 no response of msg no cash

cash can be used no

gifts create memory no

cash can be used as per the choice no

send their executives regularly Yes Yes Yes

yes yes yes

yes yes yes

decreased by 40% decreased by 40% yes

decreased by 20% decreased by 20% no

decreased by 70% decreased by 70% no

customer don't prefer others (cheque)

no knowledge others (cheque)

customer to avoid money problem

customer Money Payment problem

mechanic uses only specific lubricants

Mechanic uses only specific lubricants

Customer Money Payment Problem

customer brings eicher-castrol

availability of Eicher is low Gulf, Eicher

according to the customer veedol-HP-ipol-eicher-castrol

according to the customer Veedol-eicher

according to the customer Eicher-castrol

according to the customer Eicher-servo-shell

different benefits on different brands 1. Shell 2.Eicher

customer preffer either of these 1. Eicher 2. Veedol

different benefits on different brands 1.Valvoline 2. Vedol 3. Shell

sometimes customer asks for different brand

not much, good quality

no, buys according to the customer

no costlier,others have good schemes, misprinting in coupons

Quality is preffered first sometimes customer asks for different brand

customers ask for eicher and veedol they are buying

yes because of better quality of oil

yes because of better quality of oil

Stopped using Eicher

no instant cash is preffered

to get the points redeemed

to redeem the unredeemed point