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CALATAGAN RHU

CITIZEN CHARTER

NDP. Health Aid 2.UP As the client. diagnosis and giving of appropriate medical services. Medical.Friday Ask clients/patients on purpose of RHM.A. BHW consultation and write patients data on a . Minor Surgeries and Dental Health services are available at the Rural Health Unit (RHU) to any person or individual who needs assistance.Friday Brgy. 1.Go to Records Section Retrieve Family Envelope 5 minutes Monday. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. It includes consultation. SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm FEES: No fee is collected in availing of the outpatient services of the Rural Health Unit HOW TO AVAIL OF THE SERVICE: A. Go to admitting section Admit patient for OPD Check up 2 minutes Monday. THE OUT-PATIENT SERVICES OF THE RURAL HEALTH UNIT ABOUT THE SERVICE: This service caters to the primary health needs of our constituents. OPD CHECK.

5. request for some laboratory exams if needed 2. Advice and discharge patient . Take history and proper physical examination. Administer proper management 4. Prescribe and dispense necessary available meds 5. daily patient’s logbook. May go home 1. Approach the Municipal Examination of patients 10 minutes MHO Health Officer The Municipal Health Officer. 4. 3. Midwife Individual Treatment Record (ITR) and RHM refer the patient to the Municipal Health NDP/RHMPP/BHW Physician. Make the proper disease diagnosis 3. Approach the Main Health Get vital signs to be recorded in an 5 minutes PHN Center Nurse.

Give dental advice and discharge the patient . 2 minutes RHM. 2. DENTAL SERVICES As the client. Examine the patient 2. variable Municipal Dentist 2. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. Go to the Municipal Health Admit patients for Dental care 2 minutes RHM. BHW Office Receiving Area Ask patients for purpose of consultation and take patients’ vital signs Refer patient to the Dentist on duty. May go home Dentist on Duty: 1.A. Render necessary needed dental care 3. BHW Administration of Dental Care.

you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. hence we offer regular pre-natal check up to would-be. Health education is rendered . and vital signs and record them in the NDP/RHMPP. individual patient record chart and issue BHW number 2.B. SERVICE SCHEDULES: EVERY WEDNESDAY 1:00 AM TO 5:00 AM FEES: No fee is collected in availing pre-natal check-up +++ HOW TO AVAIL OF THE SERVICE: As the client. Proceed to the examination Midwife in the examination room do the 8-10 minutes RHM. obstetrical history 4-5 minutes RHM. room. you will be called prenatal abdominal palpation and other NDP/RHMPP according to your numbers necessary examination suited to the patient. PRE-NATAL CHECK UP ABOUT THE SERVICE: Maternal Care is one of the featured programs in the Department of Health Reform Agenda in conjunction with the country’s Millennium Goal. and to make sure that every delivery is a safe delivery. Go to the admitting section Take personal data. and expectant mothers in our community to be able to achieve a zero maternal mortality rate.

responsible parenthood. hence we offer regular Family Planning services for the urposed of Birth Spacing. May go home Midwife in charge do the final advice and 3-5 minutes RHM. SERVICE SCHEDULES: EVERY WEDNESDAY 8:00 AM TO 5:00 AM . emphasizing facility based. Other patients who need further examinations are referred to the physician for further check-up 3.delivery.FAMILY PLANNING SERVICES ABOUT THE SERVICE: Family Planning is one of the featured programs in the Department of Health Reform Agenda in conjunction with the country’s Millennium Goal. schedule patient for further follow up if NDP/RHMPP necessary. Patients referred to the physician are advised and discharged by the physician C.

you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. LMP.vital sign.LB. RHM. Go to the admitting section Take personal data. Proceed to the examination Nurse and Midwife in the examination 8-10 minutes PHN. RHM. NDP/RHMPP 2.GP. 4-5 minutes PHN. you will be called room do the examination AND health NDP/RHMPP according to your numbers teaching regarding different Family Planning Methods . room.FEES: No fee is collected in availing pre-natal check-up +++ HOW TO AVAIL OF THE SERVICE: As the client.

Presently. ANTI. May go home Midwife in charge do the final advice and 3-5 minutes PHN. meaning. body weakness. The main objective is to identify and treats patients with TB by providing anti. schedule patient for further follow up if NDP/RHMPP necessary.TUBERCULOSIS PROGRAM (TB-DOTS) ABOUT THE SERVICE: Tuberculosis has burdened the country for so many years.tuberculosis program.tuberculosis medication for free using the DOTS. Patients referred to the physician are advised and discharged by the physician D. It is geared toward preventing and controlling the spread/ transmission of tuberculosis (TB) in the community.3. RHM. and sudden loss of weight for the last six (6) months. patients having a chronic cough of more than two (2) weeks or coughing out blood. This program caters to the so called TB symptomatic . it is still a major health hazard. SERVICE SCHEDULES: MONDAY TO FRIDAY 8:00 AM TO 5:00 PM . afternoon low grade fever. The Municipak Health Office manages an anti.

BHW sputum examination 4. RHMPP section patients personal data. MHO proceeds to admitting section. physician. Patient with sputum result Midwife on duty refer patient to the 2-3 minutes RHM. 3. Microscopist results to midwives or directly to patient 7. Microscopist. 8. These are all logged in the patient’s individual chart. evaluate and 8 minutes MHO room diagnose patient for proper management . All TB symptomatic admitted Physician further examine patient for 5-10 minutes MHO are referred to the physician proper evaluation and assessment. All TB patient symptomatic Medical Technologist. Follow up sputum results Medical Technologist release sputum 1 day RMT.FEES: No fees to be collected HOW TO AVAIL OF THE SERVICES: As the client. ILW. proceed to laboratory for collect sputum specimen. Patient proceed to treatment Physician examine. Microscopist 2-3 minutes RMT. 2. the reason why the patient came for check up and the patient’s vital signs. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. Proceed to the admitting Nurse and Midwife on duty take the 2-3 minutes RHM. NDP.

) TB Symptomatic (a.) TB Symptomatic patient (a.) 10 PHN.) Provincial Health the medication and follow-up compliance to drug intake. (b. (a. further management ray results approach the physician.1.) TBDC- with (-) sputum and with (TBDC) in accordance with the 2-3 weeks.) Midwife in charge properly (a. NDP/RHMPP patient with (+) sputum instruct the patient regarding DOTS minutes (b.2. (b.) Midwife and BHW in charge (a.) Physician evaluate patient for with (-) sputum and chest x. (a.) 3-5 charge. minutes (b.) 6 months (a. National minutes with (-) sputum requested for Tuberculosis Program (DOTS NTP) chest x-ray exam registry and endorse to the midwife in charge or BHW as DOTS treatment partner.) 30 (b.) TB symptomatic patient (b.) MHO approach the midwife in and emphasized strict compliance to (b.) TB Symptomatic (a.) TB Symptomatic patients or refer to TB Diagnostic Committee (b. treatment.) Nurse on duty register the (a. variable .) Diagnostic Center (non- institutional) conduct chest x-ray exam as requested 10. (b.) Other medication as instructed by the Diagnosis- physician. RHM.) TB Symptomatic patient Chemotherapy. BHW with (+) sputum approach the patient to Directly Observed minutes Nurse on duty Treatment with Short Course (b. 10.9.1. NDP/RHMPP patient with (+) sputum start directly supervise the patients’ to 1 year (b. chest x-ray results start proper assessment.) RHM.) 20 (a. depends on TB Office as instructed.) Physician follows up patient and category. (b.) RHM. (a.) MHO (b.2.

Tetanus (DPT) vaccine.Rubella) Hepatitis B OPV 1 OPV 2 OPV 3. Diphtheria. IPV Vitamin A 1 . The Municipal Health Office gives bacillus Calmette-Guérin (BCG) vaccine. Inactivated Polio Vaccine (IPV) and measles vaccine to neonates before one year of age. Pertussis. giving free vaccines for all the different childhood diseases to the susceptible populace from birth to nine (9) months old. Oral Polio vaccine (OPV). Hepatitis B vaccine. Mumps . NATIONAL IMMUNIZATION PROGRAM (NIP) SERVICES ABOUT THE SERVICE: This is one of the core programs of the Department of Health. SERVICE SCHEDULES: WEDNESDAY 8:00 AM to 12:00 NN FEES: No fees to be collected AT BIRTH SIX (6) WEEKS OF TEN (10) WEEKS FOURTEEN (14) NINE (9) MONTHS TWELVE (12) TO LIFE OF LIFE WEEKS OF LIFE OF LIFE FIFTEEN (15) MONTHS BCG PENTAVALENT 1 PENTAVALENT 2 PENTAVALENT 3 Measles MMR (Measles.E. under the Maternal and child care.

) 1-2 immunization. .) 2-3 2. 1. Client The nurse and midwives administer 2-3 minutes RHM. The midwife on duty checks the name of the client in the masterlist 1. Nurse on duty review the minutes bring along the immunization record or referral form for baby’s book and add the (b. Follow. NDP/RHMPP section for registration personal data of the client. 2. Midwife on duty get the 2-3 minutes RHM. (a. NDP/RHMPP the necessary vaccines to the client proceed to vaccination area on a first-come.HOW TO AVAIL OF THE SERVICE: As the client. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1.up masterlist immunization 3. first-served basis. Go to admitting 1. Hospital born baby. name of the client to the minutes 3. May go home Nurses and Midwives advise and 2-3 minutes As above give health education and instruct client for follow-up and further discharge.

Patient with laboratory Medical Technologist Variable.F. Laboratory examination such as complete blood count (CBC).00 Blood Typing – Php 50. All other non-cardholders are pay patients and may avail of the following services as enumerated below.00 Platelet Count – Php 180. 2007-003) HOW TO AVAIL OF THE SERVICES: As the client. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. BASIC LABORATORY EXAMINATION SERVICES ABOUT THE SERVICE: This service caters to all indigent cardholders under the OPD package of the Philippine Health Insurance Corporation for free.5:00 PM FEES: Complete Blood Count (CBC) – Php 100. and sputum examination are available for free for Philhealth OPD cardholders. but also serves our constituents who would like to avail of the services paying minimum amount for the maintenance and financial assistance of the laboratory in aid of the capitation fund. SERVICE SCHEDULES: Monday to Friday 8:00 AM. fecalysis. RMT . urinalysis.00 * (supported by Municipal Ordinance No.00 Urinalysis – Php 60.00 Fecalysis – Php 60.

Patients with PhilHealth Medical Technologist release the results 1 minute RMT OPD card and Non. Patient without Phil Medical Technologist get receipt prior to 2-3 minutes RMT Health OPD card should laboratory procedures. receipts for laboratory can proceed to the Med Tech for laboratory procedure/ extraction. the results. Patient . depending on what kind of laboratory present your request to the laboratory examination is needed exam is requested medical technologists 2. proceed to the review the laboratory request and depending on what laboratory section and instruct the patient.request. works and instruct the client to wait for Philhealth cardholders with the results. 3. and advise patient to go back to PhilHealth cardholders with referring physician for result evaluation receipts for labratory claim and analysis. proceed to the Treasury Department for payment. return lab Attending physician variable MHO. Attending results to requesting evaluate laboratory results. Patients with PhilHealth Medical Technologist do the laboratory 10-15 minutes RMT OPD card and Non. 4. physician physician (institutional or non-institutional) (institutional or non institutional) . 5.

SERVICE SCHEDULES: Monday to Friday 8:00 to 5:00 PM REQUIREMENTS: Inspection Report of the establishment duly signed by the Sanitary Inspector.)Client with incomplete (a.)variable RSI requirement (Sanitation report) date for inspection and subsequent (b. Approach Sanitary Inspector for Sanitary Inspector check and review 3-5 RSI transaction the necessary requirements brought minutes by the client for application of sanitary permit.G.) 5-10 .)Sanitary Inspector schedule the (a.D. 2.(a. you Responsibilities of It will Person(s)/ Person/Department Concerned take Department(s) Responsible 1.1 SANITARY PERMIT As the client. 856) No person shall be allowed to engaged in any food related establishment without securing sanitary permit and all other individuals involved in food preparation and handling are required to secure health certificate. HOW TO AVAIL OF THE SERVICE: F. ISSUANCE OF SANITARY PERMIT AND HEALTH CERTIFICATE: ABOUT THE SERVICE: In accordance to our implementing rules and regulations of Chapter III Food Establishment of the Code of Sanitation of the Philippines (P.

Hepa A test 5. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. CBC HOW TO AVAIL OF THE SERVICE: As the client. minutes . Approach the Sanitary Inspector Sanitary Inspector check and review 2-3 RSI for transaction the requirements. HEALTH CERTIFICATE REQUIREMENTS: 1. Chest X-ray results 4.set an appointment for inspection release of inspection report. 3. (b. 2.)Client with complete payments and release official receipt requirements go to the Treasurer’s office for payment of dues. Fecalysis results 3. minutes schedule.)Treasurer’s Office collect (b. Go back to the Sanitary Sanitary Inspector release /issue the 2-3 RSI Inspector and present the official permit. Urinalysis results 2. F. minutes receipt.

3.)3-5 RSI results goes to the treasurer’s office receipt. Clients goes back to the Sanitary Sanitary inspector issue/ release the 2-3 RSI Inspector and present official health certificate minutes receipt. H.)Receive payment and issue official (a.)Client with normal laboratory (a.) Physician evaluate clients for minutes referred to the physician further management. (b. PRE AND POST TREATMENT FOR ANINMAL BITE VICTIMS ABOUT THE SERVICE: The Office provides pre and post treatment for dog and cat bite victims CLIENT: General Public SCHEDULE: Tuesday and Friday 8:00 AM – 5:00 PM .)3-5 (b. minutes for payment of dues.2.)client with abnormal results is (b.(a.

Proceeds to Animal Bite History taking. Advises the client to proceed to the Doctor on Duty 2. Purchase medicine and returns to Provide wound care. Prepares and 3-5 PHN or MHO the clinic for vaccination administered vaccination. Advises patient for vaccination. Advises minutes patient to retur Snon the scheduled date for vaccination . Treatment Center (ABTC) Accomplished ABTC Individual NDP/RHMPP Treatment Record (ITR). Checked vital signs.Proceeds to the Doctor on Duty Evaluates the extent of bite. RHM. you Responsibilities of It will take Person(s)/ Person/Department Concerned Department(s) Responsible 1. if necessary Gives prescription and advises the patient to purchase the medicine 3.HOW TO AVAIL OF THE SERVICE: As the client. 3-5 minutes PHN. 15 minutes MHO Provides health information and education.