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Conflict is a condition that exists anytime two or more people disagree over an issue or
situation.
1. Task conflict refers to conflict regarding the goals and content of the work.
2. Process conflict occurs when the parties agree on the goals and content of work, but
disagree on how to achieve the goals and actually do the work.
4. Legal conflict may arise when there are differences in perceptions between
organisations.
CAUSES OF CONFLICT
Interpersonal Conflict. It occurs between two or more individuals who are against one
another.
Task Interdependence. It can also result in conflict across any of the levels of conflict.
The greater the interdependence between departments, the greater the likelihood that
conflict will occur.
REACTIONS TO CONFLICT
Competition Collaboration
Assertiveness
Compromise
Avoidance Accomodation
Unassertive
Uncooperative Cooperative
Cooperativeness
Avoidance- In avoidance, every one shows that the conflict does not really exist and
hopes that it will finish.
Accommodation- It involves hiding the differences between the conflicting parties and
showing areas of agreement.
Competition- It is a victory achieved due to force, superior skill, or domination of one
party. It is a win-lose situation.
Collaboration- It involves appreciation by all conflicting parties that something is wrong
and needs attention.
Compromise- It occurs when each party gives up something for the sake of the other.
No party is fully satisfied.