Está en la página 1de 48

R

Sample Copy Only Pricing and Ticketing


STUDENT GUIDE

Sabre Travel Network Middle East. 2007 Sabre Inc. All rights are reserved
R

Pricing and Ticketing Student Guide

Table of Contents

Pricing Overview.............................................................................2
Phase 3.........................................................................................3
Phase 3.5......................................................................................5
Phase 3.75.................................................................................... 6
Bargain Finder Overview..................................................................8
Bargain Finder - WPNC ................................................................... 9
Bargain Finder Plus - WPNI.............................................................. 10
Journey Record.............................................................................. 13
Flight Finder...................................................................................15
Create PQ Records..........................................................................16
Create Manual PQ Records...............................................................17
Display PQ Records........................................................................ 18
Link PQ Records.............................................................................21
Unlink PQ Records ........................................................................ 22
Delete PQ Records..........................................................................23
Ticket PQ Records.......................................................................... 24
PQ Records and Future Pricing Lines................................................. 27
PQ Audit Alert .............................................................................. 28

Sample Copy Only


Sabre Ticket Database ................................................................... 28
Electronic Ticketing.........................................................................29
Voiding Tickets ............................................................................. 31
QREX - Refunding Tickets................................................................32
Automated MCO............................................................................ 37
Ticket on Departure and Pre-Paid Ticket Advice ................................ 40
BSP Report.................................................................................... 42
Ticket Printers................................................................................43
Travel Journal Record (TJR) Indicators ............................................. 44
Format Finder Help System..............................................................47
Other References............................................................................47
Review.......................................................................................... 48

Edition 2.1 (June 2006)


2005 Sabre Inc. All rights reserved.
This documentation is the confidential and proprietary intellectual property
of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative
works, performance, or display of this document, or software represented
by this document, without the express written permission of Sabre Inc. is
strictly prohibited.
Sabre, Quick Refunds and Exchanges, the Sabre logo design and Personal
Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All
other trademarks, service marks, and trade names are owned by their
respective companies.


Pricing and Ticketing Student Guide

Pricing Overview

There are three levels of itinerary pricing in Sabre, these are known as phases.

Phase 3
Where Sabre automatically prices the itinerary at the fare required. This would be guaranteed
once ticketed.

Phase 3.5
Where Sabre does not automatically price the itinerary at the fare required and another fare
basis needs to be forced into the pricing entry. This is also known as command pricing.
This would not be guaranteed.

Phase 3.75

Where the fare required needs to be discounted in some way, either by percentage or an
amount and/or where a ticket designator needs to be applied. This is also known as
discount pricing. This would not be guaranteed.

Sample Copy Only


It is possible that the fare required is unable to be automatically priced at all; for example,
the fare needed is not a published fare. In this instance a Manual Fare Build/PHASE IV
manual fare would need to be used. Instructions for this can be found in the FARE BUILD
(PHASE IV TICKETING) student guide.


R

Pricing and Ticketing Student Guide

Phase 3
Where Sabre automatically prices the itinerary at the fare required. This would be guaranteed
once ticketed.

Sabre will make the following assumptions when a Phase 3 pricing entry is made:
All segments are to be priced
All passengers are adults
All names are to be priced
The fare required is the lowest fare in the class of service used

Fares priced as Phase 3 are guaranteed by Sabre only once ticketed.

Description Format Example

A Price the current itinerary WP


WPA (airline code )
B Price for specific airline
WPAQF

Sample Copy Only


WPS (segment )
C Price a specific segment only
WPS1
WPS (segment ) (segment)
D Price a range of segments
WPS1-3
WPS (segment) / (segment)
E Price non-sequential segments
WPS1/3
WPP (number of passengers)
F Price for a specific passenger type (passenger type code)
WPP1CNN
WPP (number of passengers)
(passenger type code) / (number of
G Price multi passenger types
passengers) (passenger type code)
WPP2ADT/3CNN
WPN (name number)
H Price for specific name number
WPN1.1
WPN (name number ) (name
I Price a range of name numbers number)
WPN1.1-1.3
WPN (name number) / (name number)
J Price non-sequential name numbers
WPN1.1/1.3


Pricing and Ticketing Student Guide

Description Format Example


WPS (city code)
K Price as sold in another country
WPSPAR
WPT (city code)
L Price as ticketed in another country
WPTPAR
Price as a connection at a given WPX (segment)
M
segment (i.e. no stopover) WPX1
Price as a stop over at a given segment WPO (segment)
N
(i.e. no connection) WPO1
Price a fare that has no restrictions
O (No advance purchase, minimum stay, WPXR
maximum stay or penalty to change)
P Price a normal fare WPNL

Q Price as tax exempt WPTE


WPTE- (tax code)
R Price with a specific tax as exempt
WPTE-GB
Price with a tax override

Sample Copy Only


(all taxes required for the itinerary must WPTX (tax amount and code)
S
be included in this entry, separate each WPTX10.00GB
new tax amount and code with /)
Price with a negotiated fare corporate WPI (corporate ID code)
T
ID code WPIXYZ01

Note: See Format Finder for a full list of passenger type codes
As many qualifiers as required can be used to price your itinerary . Separate
each new qualifier with the key

Formats below demonstrate multiple qualifier examples

WPA (airline code) S (segment info)


U Price for airline and segments
WPABAS1/4/8
WPS (segment info) P (passenger
V Price for segments and passenger type information)
WPS1/4/8P2ADT/2CNN
WPA (airline code) P (passenger
Price for airline, passenger type and
W information) S (segment info)
segments
WPABAP2ADT/2CNNS1/4/8


R

Pricing and Ticketing Student Guide

Phase 3.5
Where Sabre does not automatically price the itinerary at the fare required and another fare
basis needs to be forced into the pricing entry. This is also known as command pricing.

Sabre will make the following assumptions when a Phase 3.5 pricing entry is made:
All segments are to be priced
All passengers are adults
All names are to be priced

Fares priced as Phase 3.5 are not guaranteed by Sabre.

Description Format Example


WPQ (fare basis )
A Price quoting a specific fare basis
WPQMXAP3M
WPS (segment ) *Q (fare basis) S
Price quoting a different fare basis for
B (segment) *Q (fare basis)
each segment
WPS1*QMXAP3MS2*QMWAP3M

Sample Copy Only


Note: Many of the additional qualifiers shown on pages 4-5 of this guide can also be
used when 3.5 pricing. Separate each new qualifier with the key

Formats below demonstrate multiple qualifier examples

Price quoting a specific fare basis and WPQ (fare basis ) A (airline code)
C
specific airline WPQMXAP3M ABA
WPS (segment ) *Q (fare basis) S
Price quoting a different fare basis for (segment) *Q (fare basis) A (airline
D
each segment and specific airline code)
WPS1*QXAP3MS2*QWAP3MABA


Pricing and Ticketing Student Guide

Phase 3.75
Where the fare required needs to be discounted in some way, either by percentage or an
amount and/or where a ticket designator needs to be applied. This is also known as
discount pricing.

Sabre will make the following assumptions when a Phase 3.75 pricing entry is made:
All segments are to be priced
All passengers are adults
All names are to be priced

Fares priced as Phase 3.75 are not guaranteed by Sabre.

Description Format Example


WPQ (fare basis ) / (designator) / DP
Price quoting a specific fare basis, with a
A (discount percent)
designator and discount percent
WPQMXAP3M/SPCL/DP25
WPQ (fare basis ) / (designator) / DA
Price quoting a specific fare basis, with a
B (discount amount)
designator and discount amount

Sample Copy Only


WPQMXAP3M/SPCL/DA100
WPQ (fare basis ) / / DP (discount
Price quoting a specific fare basis, with
C percent)
no designator and discount percent
WPQMXAP3M/ /DP25
WPQ (fare basis ) / / DA (discount
Price quoting a specific fare basis, with
D amount)
no designator and discount amount
WPQMXAP3M/ /DA100
Price quoting the auto-priced fare basis, WPQ / / DP (discount percent)
E
with no designator and discount percent WPQ/ /DP25
Price quoting the auto-priced fare basis, WPQ/ / DA (discount amount)
F
with no designator and discount amount WPQ/ /DA100
WPQ (fare basis ) (unique fare
Price quoting a specific fare basis, with a
basis) / (designator) / DP (discount
G unique fare basis required on the ticket,
percent)
a designator and discount percent
WPQY2-YDL/SPCL/DP25
WPQ (fare basis ) (unique fare
Price quoting a specific fare basis, with a
basis) / (designator) / DA (discount
H unique fare basis required on the ticket,
amount)
a designator and discount amount
WPQY2-YDL/SPCL/DA100
Price quoting a specific fare basis, with WPQ (fare basis ) (unique fare
I a unique fare basis required on the ticket basis) / / DP (discount percent) R

,no designator and discount percent WPQY2-YDL/ /DP25


R

Pricing and Ticketing Student Guide

Price quoting a specific fare basis, with a WPQ (fare basis ) (unique fare
J unique fare basis required on the ticket, basis) / / DA (discount amount)
no designator and discount amount WPQY2-YDL/ /DA100
Price quoting the auto-priced fare basis,
WPQ- (unique fare basis) / / DP
with a unique fare basis required on the
K (discount percent)
ticket, no designator and discount
WPQ-JDEAL/ /DP25
percent
Price quoting the auto-priced fare basis,
WPQ- (unique fare basis) / / DA
with a unique fare basis required on the
L (discount amount)
ticket, no designator and discount
WPQ-JDEAL/ /DA100
amount

Note: Many of the additional qualifiers shown on pages 4-5 of this guide can also be
used when 3.75 pricing. Separate each new qualifier with the key

Formats below demonstrate multiple qualifier examples

Price quoting a specific fare basis, with WPQ (fare basis ) / / DP (discount

Sample Copy Only


M no designator and discount percent and percent) A (airline code)
specific airline WPQMXAP3M/ /DP25ABA
Price quoting a specific fare basis, with WPQ (fare basis ) / / DP (discount
N no designator and discount percent, percent) A (airline code) TE
specific airline and tax exempt WPQMXAP3M/ /DP25ABATE


Pricing and Ticketing Student Guide

Bargain Finder Overview

Bargain Finder-WPNC

Bargain Finder will check Sabre availability for the lowest fare for the itinerary already
booked. Only fares within the same cabin will be considered. If a lower fare is found
Sabre will give the option to rebook at the lower fare.

Bargain Finder Plus

Bargain Finder Plus automates the search for alternative itineraries with lower fares than
that currently booked. The default is for up to 9 options to be returned, but you can
request between 1 and 19 options in any market. This function will allow the opportunity
to rebook at any of the lower fares found.

Sample Copy Only


R

Pricing and Ticketing Student Guide

Bargain Finder-WPNC

Bargain Finder will check Sabre availability for the lowest fare for the itinerary already
booked. Only fares within the same cabin will be considered. If a lower fare is found,
Sabre will give the option to rebook at the lower fare.

Sabre will make the following assumptions when a Bargain Finder entry is made:
All segments are to be priced
All passengers are adults
All names are to be priced
The fare required is the lowest available fare in the cabin booked

Description Format Example


Price for a new class for the current
A WPNC
itinerary
Price for a new class for the current
Offered
B itinerary and rebook in the new class
WPNCB
offered

Sample Copy Only


Note: Many of the additional qualifiers shown on pages 4-5 of this guide can also be
used when making Bargain Finder entries. Separate each new qualifier with the
key.

Formats below demonstrate multiple qualifier examples. Please remember that any
qualifiers used in the WPNC entry must also be included in the WPNCB format.

Price for a new class for specific WPNCS (segments)


C
segments WPNCS1/4
WPNCP (passenger type
Price for a new class for specific
D information)
passenger types
WPNCP2ADT/1CNN
Price for a new class for specific WPNCP (passenger type info) S
E passenger types, specific segments and (segments) A (Airline)
specific airline WPNCP2ADT/1CNNS1/4AUA


Pricing and Ticketing Student Guide

Bargain Finder Plus - WPNI

Bargain Finder Plus automates the search for alternative itineraries with lower fares than
that currently booked. Up to 9 options will be returned by default, but you may request
between 1 and 19 options in any market. This function will allow the opportunity to
rebook at any of the lower fares found.

Sabre will make the following assumptions when a Bargain Finder Plus entry is made:
All segments are to be priced
All passengers are adults
All names are to be priced
The fare required is the lowest available fare in the cabin booked
When searching for other airlines, alternative airports for the same cities as
booked will be considered
When searching for other airlines, alternative connecting cities will be
considered

Description Format Example

Sample Copy Only


A Price a new itinerary WPNI

B Redisplay the last WPNI response WPNI*


Price a new itinerary for exactly the
C WPNIN
same airports as booked
Price a new itinerary for exactly the
D WPNIX
same connecting points as booked
Price a new itinerary specifying online
E WPNI/O
connections (same airline) only
Price a new itinerary for direct flight
F WPNI/D
only
Price a new itinerary only for preferred WPNI/A (airline) (airline) (airline)
G
airlines (maximum 3 airlines WPNI/ABAAFLH
Price a new itinerary excluding
WPNI/X (airline) (airline) (airline)
H nonpreferred airlines (maximum 3
WPNI/XBAAFLH
airlines)
Price a new itinerary searching within a
WPNI/P (number of days)
I given number of days after the currently
WPNI/P2
booked departure (1-9 days)
Price a new itinerary searching within a
WPNI/M (number of days)
J given number of days before the
WPNI/M5 R
currently booked departure (1-9 days)

10
R

Pricing and Ticketing Student Guide

Book one of the given options from the


WC (option number)
K WPNI response and retain the original
WC1
itinerary
Book one of the given options from the
WC (option number) X
L WPNI response and cancel the original
WC1X
itinerary
Request between 1 and 19 lower fare WPNI Z (nbr of desired fare options)
M
options for the current itinerary booked. WPNIZ19

Note: Many of the additional qualifiers shown on pages 4-5 of this guide can also be
used when making Bargain Finder Plus entries. Separate each new qualifier with
the key. For example:

Price for a new class for specific WPNIS (segments)


N
segments WPNIS1/4
Price for a new class for specific WPNIP (passenger type information)
O
passenger types WPNIP2ADT/1CNN
WPNIP (passenger type info) S

Sample Copy Only


Price for a new class for specific
P (segments)
passenger types and specific segments
WPNIP2ADT/1CNNS1/4

11
Pricing and Ticketing Student Guide

Alternate City Qualifiers allow you to search for lower fare options in alternate cities for
the origin or destination. You may specify either alternate cities or a mileage radius of up
to 100 miles (100 miles equals approximately 160 Km. The radius must be entered in
miles.). The number of searchable alternate cities varies depending on the market.

Market Number of Alternate Cities


Searches for and displays up to 3 alternate
All markets (except those listed below)
cities
Canada, Mexico, Puerto Rico, Searches for and displays up to 5 alternate
United States, U.S. Virgin Islands cities

Use these qualifiers to search alternate cities:

TASK FORMAT
WPNI/*AC-(origin or destination city
Search for an alternate city for the code)*(alternate city code)(alternate city
origin or destination by specifying code)(alternate city code)(alternate city

Sample Copy Only


the alternate city or airport code(s) code)(alternate city code)
WPNI/*AC-LAX*BURSNAONTSBALGB
Search for an alternate city for the WPNI/*AC-(origin or destination city
origin or destination by specifying a code)*(mileage radius)
mileage radius WPNI/*AC-LHR*100
WPNI/*AC-(origin city code)*(alternate city
Search for an alternate city at both
code)(alternate city code)(alternate city
the origin and destination by
code)*(destination city code)*(alternate city
specifying the alternate city or
code)(alternate city code)(alternate city code)
airport code(s) for each
WPNI/*AC-DXB*AUHSHJ*MXP*TRNGOA
Search for an alternate city at both WPNI/*AC-(origin city code)*(mileage
the origin and destination by radius)*(destination city code)*(mileage radius)
specifying a mileage radius WPNI/*AC-AKL*100*YVR*50

12
R

Pricing and Ticketing Student Guide

Journey Record
J o u rJourney
n e y RRecord
e c o enables
rd the user to specify cities, dates, departure time etc. in a mask.
Sabre will then return available itinerary options for the routing requested from which a
Journey Record enables the user to specify cities, dates, departure time etc. in a mask. Sabre
booking can be made.
will then return available itinerary options for the routing requested from which a booking can
be made.
Description Format Example
Description Format Example
A Access the Journey Record mask JR
A Access the Journey Record mask JR
Redisplays the last journey Record mask
B B Redisplays the last journey Record maskJR*JR*
used used
Book one of the given options from the JR (option number including leading )
C C Book one of the given options from the JR (option number including leading )
JR response
JR response JR01
JR01
If the error invalid journey record
D D If the
present error invaliduse
is displayed, journey
the record
following JRCJRC
present is displayed, use the following
format format
to clear the mask
to clear the mask

Journey Record Example

Sample Copy Only


JR
JR
Journey
Record JR - CREATE
Example ---------------------------------------------------------------
ACTION < >P TO PRICE / C TO CANCEL MASK WS/PQ <N> X <3>
PRIORITY-PRICE <1> DIRECT/NON-STOP <2> TIME <3> CXR <4>
FROM < > DATE TIME/RANGE CARRIER CABIN
1 <O> < > <28OCT> <0700 / - > < / / > <Y>
2 <O> < > < > < / - > < / / > <Y>
3 <O> < > < > < / - > < / / > <Y>
4 <O> < > < > < / - > < / / > <Y>
5 <O> < > < > < / - > < / / > <Y>
6 <O> < > < > < / - > < / / > <Y>
MORE CITIES < > ONLINE SERVICE ONLY <N>
---------------------------------------------------------------
MIN/MAX STAY <Y> REFUND PENALTY <Y> RES/TKT <Y>
PSGR <1ADT> < > < > < > TKT DATE <28OCT>
NON-PREF CXR < / / > CORP ID < > PV < > PL < >
TPR <N> TPR ID < >XO < >
INSERT AFTER < > OR DELETE FROM < > FOR < > SEGMENTS

13

Pricing and Ticketing Student Guide June 2006


15
Pricing and Ticketing Student Guide

Description
P TO
This field must show P. Use C to cancel out of the mask
PRICE
Enter Y in this field if you wish Sabre to automatically create a PQ
WS/PQ
record once flights are selected
The default priority is as follows: Price, Direct flights, Time then Carrier.
PRIORITY The order of priority can be changed by renumbering them within the
mask
FROM This field must be completed with the desired routing

DATE This field must be completed with the dates required

TIME This field must be completed with an approximate departure time

Note: Other miscellaneous fields exist. Only the most commonly used fields have been
explained.

Sample Copy Only

14
R

Pricing and Ticketing Student Guide

Flight Finder

Flight Finder allows the user to first select a fare from a Fare Quote Display, then ask
Sabre to check for flights which are both available and applicable to the chosen fare.

Flight Finder will assume the outbound date from your Fare Quote Display.

If the Return Date is added to the original FQ entry, this will be read. If not, and the fare
could be one way or return, you will need to add either O to your JA format for one
way travel, or R(date) for return travel.

Description Format Example


JA (FQ line number) * (number of
Find available and applicable flights for
A seats required) O
a one way fare
JA7*2O
JA (FQ line number) * (number of
Find available and applicable flights for
B seats required) R (return date)
a return fare
JA5*4R27NOV

Sample Copy Only


Once flight finder has booked your selected flights, make the WP entries as normal in
order to price the itinerary.

15
Pricing and Ticketing Student Guide

Create PQ Records

You can create a PQ record in one of three ways:


Create PQ record from the last itinerary pricing (WP) response
Create PQ record shortcut
Create PQ records and Future Processing (FP) lines

No fare stored in the PQ record is guaranteed until ticketed

When you issue the ticket, the system re-prices the itinerary based on the qualifiers you
stored in the PQ. The ticket then issues at the current fare, which may or may not be the
same as the fare stored in the PQ.

To receive a warning when the ticketing fare is different from the stored fare, see the
section TJR EDITS in this guide for the format to activate the Price Quote Retention
Alert.

Create PQ Record from the Last Itinerary Price (WP) Response

Sample Copy Only


Step

1
Description

Price the itinerary with the necessary


qualifiers
Format Example
For example:
WPS (segment number)
WPS1
Create the PQ record from the last
2 PQ
itinerary price (WP) response

Create PQ Record Shortcut

Step Description Format Example


Price the itinerary with the necessary For example: WPP (passenger
1 qualifiers and create the PQ record in type)S (segment)RQ
one entry WPPCNNS1RQ

Note: When making the WP then PQ entry or when creating a PQ record shortcut it is
possible to add all ticketing fields to the record. See the section TICKETING FROM
PQ for ticketing qualifiers.

16
R

Pricing and Ticketing Student Guide

Create Manual PQ Records

Once PQ functionality has been activated, you can use a new entry to manually enter
pricing information when the system is unable to calculate a price. This item is for
informationpurposes only. You would still create a Phase IV if needed to issue a ticket.

Description Format Example


Create a manual PQ record for all PQM- (free text)
A
names PQM-GBP50.00 PLUS TAX
Create a manual PQ record for PQMN (name number) - (free text)
B
specified name PQMN2.1-ADULT FARE GBP75.00

Note: Free text is limited to 200 characters. Only 1 manual PQ record (PQM-) can be
stored per PNR.

Sample Copy Only

17
Pricing and Ticketing Student Guide

Display PQ Records

There are three types of PQ record displays:


Price Quote Record Detail
Price Quote Summary by Name Number
Price Quote Summary with Breakdown

Price Quote Record Detail

Description Format Example


Display detail of all PQ records
A *PQ
(Maximum of 99 active PQ records)
Display PQ record detail for specified
*PQN (name number)
B name (All PQ records linked to the name
*PQN2.1
display in PQ record number order).
*PQN (name number) (/ or -)
Display PQ record detail for multiple (name number)
C
names *PQN1.1/3.2

Sample Copy Only


*PQN1.1-4.1
*PQ (record number)
D Display specific PQ record detail
*PQ1
*PQ (record number) (/ or -)
(record number)
E Display detail of multiple PQ records
*PQ1/3
*PQ2-4
Display history for stored fares
F *PQH
(maximum of 7).

Note: All PQ records created (except those created with the PQM- entry) are shown as
SYS (system priced). However the ticket reflects the correct code to identify
whether it was agent-priced or auto-priced.

All PQ records you create with a PQM- entry or PQ records manually fared by an
airline are shown as AGT (agent priced).

The PQ record detail displays the total ticket amount for one passenger only. The
number 01 following the passenger type reflects 1 passenger, regardless of the
number of passengers linked to the PQ record.

R
Passenger type only displays if it was included in your pricing entry and it is a
passenger type other than adult. All name numbers linked to a specific PQ record
passenger type are displayed in the Price Quote Record Summary by Name Number.
18
R

Pricing and Ticketing Student Guide

Price Quote Summary by Name Number


Price Quote Summary by Name Number
Description Format Example
Display PQ Record Summary by Name
Description Format Example
*PQS
Number order
Display PQ Record Summary by Name *PQS
Number order
Price Quote Summary by Name Number

PQ Summary *PQS
*PQS
Example
Currency code and total ticket
Segment select indicator
Price Quote record amount
number

*PQS
PRICE QUOTE RECORD - SUMMARY BY NAME NUMBER

Passenger name NAME PQ TYPE TKT DES TKT TOTAL


number 1.1 S 1 INTRO GBP 2327.40
1.1 S 4 GBP 302.50
1.2 S 1 INTRO GBP 2327.40
1.2 S 4 GBP 302.50
1.3 S 2 CNN INTRO GBP 1575.50

Sample Copy Only


1.3 S 5 CNN GBP 302.50
2.1 S 3 INF INTRO GBP 279.00
2.1 S 6 INF GBP 0.00
Ticket designator/Discount
designator
Passenger type

Note: A combination of airline


Note: created andofagency
A combination createdand
airline created PQagency
records may be
created PQdis
records may be displayed.
played. All name numbers linked to a specific PQ record passenger type are displayed. A
All name numbers linkednameto numbers
a specific PQ record
linked passenger
to a specific typeare
PQ record aredisplayed
displayed. All number order.
in name
name numbers linked to a specific PQ record are displayed in name number order.
When multiple PQ records exist for a single passenger name number, the PQ records
When multiple PQ records exist for a single passenger name number, the PQ
are displayed within each name number in PQ record number order. If an infant
records are displayed within each name number in PQ record number order. If an
name field is associated with an INF PQ record it is displayed.
infant name field is associated with an INF PQ record it is displayed.

19
Pricing and Ticketing Student Guide

Price Quote Summary with Breakdown

The Price Quote Summary with Breakdown displays the amounts in two different ways,
Price Quote Summary with Breakdown
by passenger type and by total for the entire PNR. The grand total is the total price for
the entire The
flight itinerary.
Price Quote Summary with Breakdown displays the amounts in two different ways, by
passenger type and by total for the entire PNR. The grand total is the total price for the entire
flight itinerary.
Description Format Example
Display PQDescription
Record Summary with Format Example
*PQSB
Breakdown
Display PQ Record Summary with *PQSB
Breakdown
PQ Summary with Breakdown Example

PQ Summary *PQSB
PRICE QUOTE RECORD - SUMMARY WITH BREAKDOWN
with
Breakdown NAME PQ TYPE TKT DES TKT TOTAL
1.1 S 1 INTRO GBP 2327.40
Example 1.1 S 4 GBP 302.50
1.2 S 1 INTRO GBP 2327.40
1.2 S 4 GBP 302.50
1.3 S 2 C09 INTRO GBP 1575.50

Sample Copy Only


1.3 S 5 C09 GBP 302.50
2.1 S 3 INF INTRO GBP 279.00
2.1 S 6 INF GBP 0.00

TOTALS
BY PSGR TYPE EQV AMT TAXES TOTAL
ADT GBP 4528.00 126.80 GBP 4654.80
ADT GBP 546.96 58.04 GBP 605.00
C09 GBP 1520.00 55.50 GBP 1575.50
C09 GBP 273.48 29.02 GBP 302.50
INF GBP 236.00 43.00 GBP 279.00
INF GBP 0.00 0.00 GBP 0.00

PNR TTL 4528.00 126.80 GBP 4654.80TTL


546.96 58.04 GBP 605.00TTL
1520.00 55.50 GBP 1575.50TTL
273.48 29.02 GBP 302.50TTL
236.00 43.00 GBP 279.00TTL
0.00 0.00 0.00TTL

Multiple totals due to segment select (S1/3 and S2)

Note: If Note: If the PQwere


the PQ records records were retained
retained with segment
with segment select,
select, thethe PNRtotal
PNR totaldisplayed
displayed isisnot
the grand
not the grand total total for the
for the entire
entire flight itinerary.
flight itinerary.

When the individual PQ records contain multiple currencies, the breakdown displays
When thewith
individual PQ header
the column recordsof contain
EQV AMT.multiple currencies,
That equivalent theisbreakdown
amount dis of
in the currency
plays withthe
the
PCCcolumn header of EQV
that priced/retained AMT.
the PQ That
record equivalent
unless amount
otherwise is in the cur
specified.
rency of the PCC that priced/retained the PQ record unless otherwise specified.
You see either BASE FARE fare data or EQV AMT fare data, not both.
R
You see either BASE FARE fare data or EQV AMT fare data, not both.

20

Pricing and Ticketing Student Guide June 2006


R

Pricing and Ticketing Student Guide

Link PQ Records
If there are names in the PNR, the PQ record automatically links to all names in the PNR,
unless you specify name selection or passenger type in the PQ entry.

If there are no names in the PNR when you create the PQ record, you must manually
link the PQ record to the names once available. If you do not link the PQ record to the
names before end transaction, you receive the following warning message: UNLINKED PQ
TO BE DELETED - MANUALLY LINK TO RETAIN PQ

Caution: If you end transaction after receiving the warning message without linking the
PQ records to the names, all PQ records are discarded.

These entries are required if you add names to the PNR after you have created the PQ
record.

Description Format Example

Sample Copy Only


PQL (record number)*ALL
A Link a single PQ record to all names
PQL1*ALL
PQL (record number) *N (name
Link a single PQ record to a single
B number)
name
PQL3*N2.1
PQL (record number) *N (name
Link a single PQ record to multiple
C number) (/ or -) (name number)
names
PQL2*N2.1/4.1
PQL (record number) (/ or -) (record
Link multiple PQ records to multiple number) *N (name number) (/ or -)
D
names (name number)
PQL1/3*N2.1/4.1

Note: You can link a name to multiple PQ records provided there is not segment over lap.
If you delete a name field, the link between the PQ record and the name is lost.
If you divide a PNR, the PQ records linked to each name remain with each name.
If you clone a PNR, the PQ records do not carry over to the new PNR.
A PQ record is created for an infant if an infant name field is present in the PNR.
Infant name fields can only be linked to INF PQ records.

As an alternative to linking the PQ record, just re-price and store the PQ again
once the names have been added.

21
Pricing and Ticketing Student Guide

Unlink PQ Records

Description Format Example


Unlink a single PQ record from all PQU (record number) *ALL
A
names PQU1*ALL
PQU (record number) *N (name
Unlink a single PQ record from a
B number)
single name
PQU3*N2.1
PQU (record number) *N (name
Unlink a single PQ record from
C number) (/ or -) (name number)
multiple names
PQU2*N2.1/4.1
PQU (record number) (/ or -) (record
Unlink multiple PQ records from number) *N (name number) (/ or -)
D
multiple names (name number)
PQU1/3*N2.1/4.1

As an alternative to unlinking the PQ record, it is possible to simply delete the old record

Sample Copy Only


using the formats shown on page 24 and then store the PQ correctly.

22
R

Pricing and Ticketing Student Guide

Delete PQ Records

Description Format Example

A Delete all PQ records PQD-ALL


PQD (record number)
B Delete a specific PQ record
PQD3
PQD (record number) (/ or -) ( record number
C Delete multiple PQ records
PQD1/5

Note: You cannot name select with the PQ record delete entry. A maximum of seven
deleted PQ records are retained in history.

Itinerary Changes

If the itinerary changes after the PQ record is created, an itinerary change indicator is
displayed on the signature line in the PQ Record Detail display. The indicator is displayed
immediately following the itinerary change; it does not require an end transaction.
Summary displays do not include the indicator.

Sample Copy Only


If you create a PQ record with no segment select and later update the PNR with
additional segments, the existing PQ record is not flagged ITIN CHG. This only occurs
when the change affects a segment linked to the PQ record.

There is no entry to re-create the PQ record. You must delete the affected PQ record and
create a new PQ record with the new or modified itinerary.

If you try to issue a ticket against a PQ record that has an itinerary change you receive
the error response of: UNABLE TO MODIFY/TICKET-PQ/PQR FLAGGED ITIN CHG.

If your ticketing entry includes multiple PQ records and one or more is flagged ITIN CHG,
the PQ records process up to the first invalid PQ record and then stop. The error message
above is also returned. For example: WPQ1-4, PQ record 3 is flagged ITIN CHG, PQ
records 1 and 2 process, PQ record 3 returns the error response and ticket processing
stops.

23
Pricing and Ticketing Student Guide

Ticket PQ Records

Description Format Example


Ticket specified PQ record
WPQ (record number)
A Add ticketing qualifiers as required
WPQ1
from pages 25-26
Ticket specified PQ record with name WPQ (record number) N (name
selection number) (/ or -) (name number)
B
Add ticketing qualifiers as required WPQ2N1.1
from pages 25-26 WPQ2N1.1/2.1
Ticket multiple PQ records
(Maximum of 4 PQ records in one WPQ (record number) (/ or -)
ticketing entry. All qualifiers within (record number)
each PQ record must be the same.
C
Exception: passenger type and name WPQ2/4/7/9
select.) WPQ2-4/7
Add ticketing qualifiers as required WPQ2-3/7-8

Sample Copy Only


from pages 25-26
Ticket multiple PQ records with name WPQ (record number) N (name
selection number) PQ (record number) N
D
Add ticketing qualifiers as required (name number)
from pages 25-26 WPQ2N1.1PQ3N1.2

Note: You must specify the PQ record number in your ticketing entry, even if there is
only one PQ record in the PNR. If the PQ record is not specified in the ticketing
entry, only the ticketing qualifiers included in the ticketing entry are used to price
and ticket the itinerary.

The PQ qualifier must always be the first qualifier following the W.

Qualifiers that were not input at the time the PQ record was retained can be
entered in the ticketing entry. These qualifiers override any duplicate qualifier
within the PQ record. Qualifiers which affect the price of the ticket (command
price, passenger type, segment select, tour code, etc.) cannot be overridden in
the ticketing entry. The PQ record is not updated if additional qualifiers are added
to the ticketing entry.

24
R

Pricing and Ticketing Student Guide

Ticketing Qualifiers

Description Format Example


A (airline code)
A Airline
ABD
Baggage Allowance
(overrides auto baggage) BA* (allowance)
B 02P = Pieces 20K = 20 Kilos
23K = 23 Kilos 30K = 30 Kilos BA*01P
40K = 40 Kilos 10K = Nil (infants)
BA (segment) * (allowance) BA
Baggage Allowance (segment select)
C (segment ) * (allowance)
(overrides auto baggage)
BA1*01PBA2*20K
Request a combined invoice and
D DP
itinerary
E Request an e-ticket receipt DPE
Request an e-ticket receipt and
F DPB
invoice/itinerary
G Request an itinerary DPI

Sample Copy Only


H Request an invoice DPO
Add an endorsement to the existing ED (endorsement text)
I
Sabre endorsement EDREFUND THROUGH AGENT ONLY
Override the existing Sabre endorsement.
EO/ (endorsement text)
J Use of the override entry invalidates the
EO/VALID ON UA ONLY
Sabre fare guarantee.
F (form of payment)
K Form of payment (non credit card)
FCASH
F* (credit card code) (credit card
Credit Card form of payment (will obtain
L number) / (month and year of expiry)
authorization prior to running the ticket)
F*AX373900000000000/0909
F* (credit card code) (credit card
Credit Card form of payment number) / (month and year of expiry)
M
(authorization already obtained) *Z (authorization code)
F*AX373900000000000/0909*Z1234
KP (commission percent)
N Commission percent
KP1
O Request a mini itinerary MI
NET/ (net amount) /V* (value code)
P Net remit information (Option 1)
NET/50.00/V*BA1234
NET/ V* (value code) /C* (contract
Q Net remit information (Option 2) agreement reference)
NET/V*BA1234/C*K50

25
Pricing and Ticketing Student Guide

R Request that an audit coupon is printed O/A


UB (BT code)
S Adds a BT code to the tour code box
UB1234
Adds a BT code to the tour code box UB* (BT code)
T
and suppresses the fare on the ticket UB*1234
UI (IT code)
U Adds a IT code to the tour code box
UI1234
Adds a IT code to the tour code box and UI* (IT code)
V
suppresses the fare on the ticket UI*1234
Adds a code to the tour code box without UN* (tour code)
W
specifying IT or BT UN*1234
X Specify that a paper ticket is required XETR

Ticketing Format Examples


Ticket from PQ record number 1, form
of payment cash, electronic ticket not WPQ1FCASHXETR
required

Sample Copy Only


Ticket from PQ record number 3, airline
LH, net remit ticket, commission 0%, WPQ3ALHNET/50.00/V*LH12KP0FINV
form of payment INV
Ticket from PQ records 1 and 2, airline BA WPQ1-2ABA

Note: Credit card form of payment cannot be used for net remit. Net remit entries
cannot be used in conjunction with exchange ticketing formats. Invoices will
reflect the published fare, unless the accounting line is manually amended. Net
Remit Ticketing comprises of 2 options. The airline will advise which one should
be used.
Option 1 Requires that the agent show the following
A Contract Agreement Reference (CAR) in the tour code box of the ticket
The relevant commission for the journey type and airline shown in the
commission box
NR in the remittance area followed by the net amount
The gross fare in the fare/tax/total boxes of the ticket
Option 2 Requires that the agent show the following
A Contract Agreement Reference (CAR) and a Value Code (VC) in the tour
code box of the ticket
The relevant commission for the journey type and airline shown in the
R
commission box
NR in the remittance area followed by the gross amount
The gross fare in the fare/tax/total boxes of the ticket

26
R

Pricing and Ticketing Student Guide

Create PQ Record and Future Processing (FP) Lines

Future processing lines may still be used with PQ record functionality. You can use PQ
and FP in two ways:
Use previously created PQ record in the FP line
Create a PQ record and the FP line in one entry

Description Format Example


Use previously created PQ record in FPPQ (PQR number)
A
the FP line FPPQ1
FPPQ(record number)(/ or -)(record
number)
B Use multiple PQ records in FP line
FPPQ2/3
FPPQ2-5
Create PQ record and FP line in one
entry FP (ticketing qualifiers) RQ
C
(The RQ qualifier must be the last FPPADT/CNNABARQ
qualifier in the FP line entry).

Sample Copy Only


Delete a specific FP line entered in FP(line number)x
D
error FP3x
E Delete all FP lines FPx
Issue ticket from all FP lines
F W
containing PQ records
Issue ticket from specific FP lines WL (line number)
G
containing PQ records WL3

Note: You must specify the PQ record number in your FP line entry, even if there is only
one PQ record in the PNR. If the PQ record is not specified in the FP line entry,
only the ticketing qualifiers included in the FP line entry are used to price and
ticket the itinerary.

27
Pricing and Ticketing Student Guide

P Q A u d i tPQAAudit
l e r tAlert
When you activate the Price Quote Retention Alert, the system compares the price
When you activate the Price Quote Retention Alert, the system compares the price retained in
retained in the PQ record(s) against the price being ticketed.
the PQ record(s) against the price being ticketed.

If the total ticket price matches the retained PQ total, no warning prompt is given and the
If the total ticket price matches the retained PQ total, no warning prompt is given and the ticket
ticket is issued.
is issued.

However, ifif the


However, the total
totalticket
ticketprice
pricedoes
doesnot
notmatch
matchthe
theretained
retainedPQ
PQtotal,
total,the
thefollowing
following
prompt is
prompt is generated:
generated:
Grand total of the Grand total of the PQ
ticket(s) being issued record(s) currently retained

VERIFY TKT TTL GBP 1760.80 - PQ TTL GBP 1887.80


TICKET? ENTER Y OR N<.>

If
If you
you enter
enter Y
Y for
for yes,
yes,the
theticket
ticketissues
issuesfor
forthe
thecurrent
currenttotal
totalprice.
price.IfIfyou
youenter
enterNNfor
forno, the
ticket
no, theis ticket
not issued
is notand you and
issued receive
you the response
receive of: OK -of:
the response TKT OKTRANSACTION IGNORED.
- TKT TRANSACTION
The ticket transaction
IGNORED. is ignored, but
The ticket transaction the PNRbut
is ignored, is still
the active.
PNR is still active.

Sample Copy Only


Description Format Example
A To activate Price Quote Retention Alert
Description W/PQTON
Format Example

Note: To activate
A If your ticketing Price
entry Quotemultiple
includes Retention
PQ recordsW/PQTON
the PQ audit edit is not checked
Alert

Note: If your ticketing entry includes multiple PQ records the PQ audit edit is not checked
Sabre Ticket Database

Once a ticket has been issued, an on screen copy of the ticket can be viewed. This ticket
database image remains in the PNR for 70days.

Description Format Example


A Display ticket number from the PNR *T
S a b r e T i c k e t D aDisplay
t a b a ticket
s e information from the WTDB* (line number from *T)
B
PNR WTDB*2
Once a ticket has been issued, an on screen copy of the ticket can be viewed. This ticket
database image remains in the PNR for 70days.

Description Format Example


R
A Display ticket number from the PNR *T

B Display ticket information from the WTDB* (line number from *T)
PNR
WTDB*2
28
R

Pricing and Ticketing Student Guide

Electronic Ticketing

When issuing an automated ticket, Sabre will automatically assume that an electronic
ticket is required if applicable unless otherwise specified by using the XETR qualifier.

Display the Electronic Ticketing Record

Description Format Example


A Display ticket number from the PNR *T
Display the electronic ticketing WETR* (line number from *T)
B
record from the PNR WETR*2
Display the electronic ticketing WETR*T (electronic ticket number)
C
record by ticket number WETR*T1251234123123

Revalidate an Electronic Ticket


Prior to revalidating an electronic ticket it is important to check the status of the flight
in the electronic ticket record. First display the electronic ticket record as shown above;
the status of the flight to be changed must show OPEN. If OPEN is the displayed status,

Sample Copy Only


change the flight, then follow the procedure below to revalidate.

Description Format Example


WETRL/S (segment number to be
revalidated) / C (coupon number
A To revalidate an electronic ticket
to be revalidated)
WETRL/S1/C1
WETRL/S (segment number to be
revalidated) / C (coupon number
To revalidate an electronic ticket and add
B to be revalidated)
validity dates
*(DDMMMYYDDMMMYY)
WETRL/S1/C1*20JUN0827NOV08

Unused Electronic Ticket Report


The unused electronic ticketing report will display unused electronic tickets that are 30
days past the last travel date. The unused electronic ticketing report is activated only
once the required TJR edit is switched on.

Description Format Example


A Display the unused electronic ticket report DQB*ETU
To switch on the unused electronic
B W/ETUON
ticketing report

29
Pricing and Ticketing Student Guide

Refund an Electronic Ticket

Prior to refunding an electronic ticket it is imperative that you have all the information to
hand with which to fully complete the refund mask. If the refund screen is accessed and
not completed it is impossible to leave the mask.

Before making the entries shown below, display the electronic ticket record.

Alternatively, the QREX, Quick Refunds process can be used, see page 32

Description Format Example


To refund an electronic ticket displayed WETRR (line number from *T)
A
from PNR *T field WETRR2
To refund an electronic ticket displayed by
B WETRR
ticket number

Electronic Ticketing Information

Sample Copy Only


Description Format Example
To view BSP TG electronic ticketing
A regulations and permitted electronic W/BSPTG*
ticketing carriers
To view a list of participating carriers with
B WETPL
electronic ticketing profiles
To view the electronic ticketing profile for a WETP* (airline code)
C
specific carrier WETP*BA

30
R

Pricing and Ticketing Student Guide

Voiding Tickets

As per BSP guidelines, tickets can only be voided on the same day that they are issued.
It is good practice, after voiding a ticket, to then delete its corresponding accounting line.

Void

Description Format Example


A Display ticket number from the PNR *T
Void the relevant ticket
You will be prompted to re-enter the WV (line number from *T)
B
WV entry if you wish to void the WV2
ticket.
Display all voids for the current
C WV*
month

Note: It is not possible to unvoid a ticket once the void message has been sent to BSP.

Delete Accounting Lines

Sample Copy Only


Description Format Example
A Display accounting lines within the PNR *PAC
AC (line number) x
B Delete the relevant accounting line
AC1x
C Delete all accounting lines ACxALL

31
Pricing and Ticketing Student Guide

Refunding Tickets - QREX

The Price Quote Reissue mask:

1. Determines the original ticket value. Ticket data is obtained from the ticket image
database (for paper and electronic tickets), and the carriers electronic ticket database
(for electronic tickets), or input manually. This data includes the original ticket price.
2. Compares the original ticket value to any applicable flown segment value and
determines whether any additional amount is due to the passenger. You enter any
cancellation penalty in this step.
3. Processes the refund, issues applicable documentation and retains refund
information. The last screen in the process allows for final refund instructions prior to
processing the refund.

There are five general types of refunds.

Full refunds refunding the entire amount of the ticket

Sample Copy Only


Partial refunds - refund of a ticket with flown segments or used flight coupons
Net remit refunds refund of net remit amount
Tax only refunds refund of tax amounts only
Partial tax only refund refund of partial tax amounts only

32
R

Pricing and Ticketing Student Guide

QREX Refund Process


QREX Refund Process
It is recommended that you complete the refund process first and then cancel the unused
It is recommended that you complete the refund process first and then cancel the unused
segments. This allows you to invoice the refund correctly. The QREX full refund process
segments. This allows you to invoice the refund correctly. The QREX full refund process
consists of the following steps:
consists of the following steps:

Description
Task Format Example
Format Example
Begin a refund
A Begin a refund WFR(13-digit ticket
Note: Validating carrier is required in all WFR(13-digit ticket
number)A(validating carrier code)
Note: Validating carrier is required in
A refund formats.
all refund formats. number)A(validating carrier code)
WFR2207264678006ALH
You can find the original ticket WFR2207264678006ALH
You can find the original ticket
number by entering
number *T. *T.
by entering
Begin a refund for a specific name WFR(13-digit ticket number)
B Begin a refund for a specific name WFR(13-digit ticket number)
number number A(validating
A(validating carrier
carrier code)N(name
code)N(name
B
Note: Name number
Note: is required
Name number if
is required if number)
number)
more than one name
more than one name exists. exists. WFR1257264528603ABAN1.1
WFR1257264528603ABAN1.1

C Begin a refund and include WFR(13-digit


WFR(13-digit ticket
ticket
cancellation penalty number)A(validating
number)A(validatingcarrier
carrier
code)N(name number)
Begin a refund and include code)N(name number)

Sample Copy Only


CP(penalty amount)
C
cancellation penalty CP(penalty amount)
WFR0147624900471AACN1.1
WFR0147624900471AACN1.1
CP100.00

D Redisplay most recent screen CP100.00


WFR*
D Redisplay most recent screen WFR*
E Choose a ticket for refund from a list of WFR*L(line number)
Choose amultiple
ticket ticket
for refund
imagesfrom
in theadatabase
list of WFR*L(line number)
E WFR*L2
multiple ticket images in the database WFR*L2

Access the Access the Mask


WFR2207242012346 ALH
Mask WFR2207242012346ALH
The Database Ticket screen displays when the ticket is found in the ticket image database.
The The system Ticket
Database pre-populates
screenthe screen with
displays whenthethe
itinerary and
ticket isprice
founddetails of the
in the original
ticket ticket.
image dat-
tabase. The system pre-populates the screen with the itinerary and price details of the
Place an R in the code box to indicate the segments are to be refunded, F if the segment has
original ticket.
been flown. Select Next to continue.
Place an R in the code box to indicate the segments are to be refunded, F if the segment
has been flown. Select Next to continue.
WF WFR EXCH DATABASE TKT - PAPER SCREEN 10
N1.1 VOGEL/INGE TKT 2207242012346

ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN


FLT BK DATE BRDOFF FB/TKT DES STAT CODE
1 LH 4092 Y 05SEP FRACDG YFLEX PPR <R>
2 O LH 4125 Y 07SEP CDGFRA YFLEX PPR <R>

BASE EUR 693.00


TAXES 7.61 DE 13.93 RA 32.12 XT
TTL EUR 746.66 VALIDATING CXR LH
NEXT <X> MULTIDOCS < > QUIT < >

33

Pricing and Ticketing Student Guide June 2006


36
Pricing and Ticketing Student Guide

Verify the Thethe


Verify Comparison Summary screen
Refund Amounts and Add displays and is pre-populated
Applicable Penalty with the fare data from the
Verify
Refundthe The Comparison
original ticket(s). Summary screen displays and is pre-populated with the fare data from the
Refund The Comparison
original ticket(s).Summary screen displays and is pre-populated with the fare data from
Amounts and
Amounts
Add and theIndicate
originalany applicable
ticket(s). penaltyany
Indicate on this screen. penalty
applicable Select Next
on to continue.
this screen. Select Next to cont-
Indicate any applicable penalty on this screen. Select Next to continue.
Add
Applicable tinue.
WF WFRR COMPARISON SUMMARY SCREEN 30
Applicable
Penalty REISSUE PLACE FRA
WF WFRR COMPARISON SUMMARY SCREEN 30
Penalty REISSUE PLACEEXCHANGE
FRA REISSUE
EUR CUR EUR
BASE EXCHANGE
693.00 REISSUE
-693.00
TTL TAXES EUR
53.66 CUR EUR
-53.66
BASE 693.00
---------- -693.00
-----------
TTL TAXES
TOTAL 53.66
746.66 -53.66
-746.66
---------- CHG FEE AMOUNT < -----------
100.00>
TOTAL 746.66 -746.66
CHG FEE AMOUNT <------------
100.00>
TOTAL -646.66
TAX COMPARISON < > ------------
NEXT <X> TOTAL -646.66
QUIT < >
VERIFY TOTAL AMT-REENTER TO CONTINUE
TAX COMPARISON < >
NEXT <X> QUIT < >
VERIFY TOTAL AMT-REENTER TO CONTINUE
The screen redisplays and the penalty fee is deducted from the refund amount to produce the
The
newscreen redisplays
total. Verify andamount
the total the penalty fee isand
is correct deducted from
enter to the refund amount to produce the
continue.
The screen
new total. redisplays andamount
Verify the total the penalty fee and
is correct is deducted from the refund amount to produce
enter to continue.
the new total. Verify the total amount is correct and enter to continue.

Add Refund Information

Sample Copy Only


The final screen of the refund process, the Refund Information screen, displays so you
Add Refund The final screen of the refund process, the Refund Information screen, displays so you can
can enter any additional data needed to process the refund, including the refund aut-
Information
Add Refund enter
The anyscreen
final additional data
of the needed
refund to process
process, the refund,
the Refund including
Information the refund
screen, authorization
displays so you cancode
thorization code (for electronic tickets) and commission to refund. You may also add the
Information (for electronic
enter tickets)
any additional andneeded
data commission to refund.
to process You may
the refund, also add
including thethe original
refund invoice code
authorization
original invoice number and free text to appear at the end of the refund accounting line if
number
(for and free
electronic text to
tickets) andappear at the end
commission of the refund
to refund. accounting
You may also addline
theiforiginal
necessary.
invoice
necessary.
number and free text to appear at the end of the refund accounting line if necessary.
Place an X in the Refund box to complete the transaction.
Place
Place anan
X Xininthe
theRefund
Refund box
box totocomplete
completethethe
transaction.
transaction.

WF WFR REFUND INFORMATION SCREEN 32


TKT 2207242012346
WFD-DOMESTIC
WFR REFUND INFORMATION
REFUND/I-INTERNATIONAL/T-TRANSBORDER SCREEN
REFUND <I> 32
TKT 2207242012346
REFUND AUTHORIZATION
D-DOMESTIC CODE < >
REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND <I>
COMMISSION ON REFUND AMT < > OR PCT < 1>
COMMISSION
REFUND ON PENALTYCODE
AUTHORIZATION AMT << > >
TOTAL REFUND
COMMISSION ON DUE EUR AMT < -646.66 > OR PCT <
REFUND 1>
CASH
COMMISSION CK X CC AMT <CC NBR
ON PENALTY >
TOTAL REFUND DUE EUR -646.66
CASH CK X CC DK NBR <
CC NBR >

DK NBR < >


REFUND ACCOUNTING LINE DATA
INVOICE NBR < > VAT TAX < >
FREE TEXT < REFUND ACCOUNTING LINE >DATA
REFUND NBR
INVOICE <X> < > VAT TAX < >
FREE TEXT < >
MASK
REFUNDPROCESSING
<X> COMPLETE MASK TERMINATED
REFUND TRANSACTION PROCESSED
REFUND
MASK ACCOUNTING
PROCESSING DATA CREATED
COMPLETE MASK IN ACTIVE PNR
TERMINATED R
REFUND TRANSACTION PROCESSED
REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR

34

Pricing and Ticketing Student Guide June 2006


37
Pricing and Ticketing Student Guide June 2006
R

Pricing and Ticketing Student Guide

QREX Fast Path Refund Entry

If you have a simple refund transaction, or want to bypass all of the QREX refund
screens, you may use the Fast Path linear refund entry.

The Fast Path entry is only valid for tickets:


which are wholly unused. You are responsible for verification of ticket coupon
status.
that exist in the Sabre systems ticket database
single tickets only, conjunctive tickets are not allowed

Description Format Example


WFRR (13-digit ticket number) A
A Begin the FastPath Refund (validating carrier code)
WFRR2207624900471ALH
WFRR (13-digit ticket number) A
Process the FastPath Refund and (validating carrier code) CP (penalty
B
include cancellation penalty amount)

Sample Copy Only


WFRR1257624900471ABACP100.00

Begin the Fast Path Refund Process

WFRR2577278364757AOSN2.1CP100.00

You do not see any of the mask screens, if the COMPARISON SCREEN WILL NOT
DISPLAY indicator is present in the TJR.

REFUND TRANSACTION PROCESSED


REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR

Tax Only Refund Process

35
Pricing and Ticketing Student Guide

A tax only refund utilizes the existing QREX fast path refund product.
No mask is displayed.

This type of refund is only valid for tickets:-

not previously exchanged or refunded


that are wholly unused
that exist in the Sabre systems ticket database

You are not able to select specific taxes to refund, all taxes are refunded.

Description Format Example


Begin the tax only refund
WFRT (13-digit ticket number)
A Note: You can find the original
WFRT2207624900471
ticket number by entering *T
Begin a refund for a specific name
WFRT(13-digit ticket number)N(name
number
B number)
Note: Name number is required if
WFRT1257624900471N1.1

Sample Copy Only


more than one name exists.

The Refund Audit Trail Report

Description Format Example


A To display the refund audit report DQB*RF

Display the PQ Refund Record

Description Format Example


A To display the PQ Refund Record *PQR

36
R

Pricing and Ticketing Student Guide

Automated MCO
Automated MCO
In order to process an automated MCO through Sabre, you must ensure that your ticket
printer is assigned.
In order to process an automated MCO through Sabre, you must ensure that your ticket
printer is assigned.
Retrieve thethe
Retrieve PNR prior
PNR priortotomaking theautomated
making the automated MCO
MCO entry.
entry.

Description
Description Format
FormatExample
Example
A Access the automated MCO mask MISC6
A Access the automated MCO mask MISC6
B Access the automated MCO mask MISC6S (segment) (/ or -) (segment)
Access the automated MCO mask MISC6S (segment) (/ or -) (segment)
B for specific segments
for specific segments MISC6S3/5
MISC6S3/5
C Access thethe
Access automated
automated MCO mask
MCO mask MISC6N
MISC6N (name
(name number)
number)
C with name selection
with name selection MISC6N1.1
MISC6N1.1
D D Redisplay the last active mask
Redisplay the last active mask
*MISC
*MISC

Screen 1

Sample Copy Only


Screen 1 MISC - MCO RESET AND CLEAR TO EXIT.
FILL IN INFORMATION - DEPRESS ENTER WHEN COMPLETE
PASSENGER NAME <BROWN/ANDREW >
OPTIONAL INFORMATION < >
TICKETING AIRLINE CODE<BA > REASON FOR ISSUANCE CODE< >
AGENT REFUND VOUCHER< > TOUR CODE < >
TYPE OF SERVICE <TICKET ON DEPARTURE >
< >
TO <BA >
AT <LHR >
ENDORSEMENTS < >
< >
< > ADDL.INFO<LON BA EDI BA LON >
< >
< >
< >
CONNECTED TKT NUMBER< >< > X TO IGNORE AND RETURN< >

Tax Only Refund Process

37

Pricing and Ticketing Student Guide June 2006


40
Pricing and Ticketing Student Guide

Screen 2 Note this screen only displays if no reason for issuance code is added to screen
1. See Format finder for the complete list of codes.

Screen 2 MISC - REASON FOR ISSUANCE CODE RESET AND CLEAR TO EXIT
Note this FILL IN INFORMATION - DEPRESS ENTER WHEN COMPLETE
screen only
Screen 2if no
displays MISC
A <X>-AIR
REASON FOR ISSUANCE CODE
TRANSPORTATION RESET AND CLEAR TO EXIT
Note this
reason for FILL IN INFORMATION - DEPRESS
B < > SURFACE TRANSPORTATION ENTER WHEN COMPLETE
screen only
issuance C < > BAG SHIPPED AS CARGO
displays
code if no
is added A <
D <X> AIR TRANSPORTATION
> LAND ARRANGEMENTS FOR INCLUSIVE TOUR
reason for
to screen 1. B < > SURFACE TRANSPORTATION
issuance
See Format C <
E < >
> CAR
BAG HIRE
SHIPPED AS CARGO F < > SLEEPER/BERTH

finderisforadded
code the D < > LAND ARRANGEMENTS
G < > UP-GRADING FOR INCLUSIVE
H < > TOUR
UNDER COLLECTIONS
to screen list
complete 1. I < > TAXES/FEES/CHARGES J < > DEPOSITS/DOWN PAYMENTS
See Format E <
K < >
> CAR HIRE
REFUNDABLE BALANCES F <
L < >
> SLEEPER/BERTH
HOTEL ACCOMMODATIONS
of codes.
finder for the G < >
M < > UP-GRADING
SUNDRY CHARGES H < >
UNDER COLLECTIONS
N < >
CANCELLATION FEE
complete list I < > TAXES/FEES/CHARGES J < > DEPOSITS/DOWN
SEE FORMAT FINDER FOR COMPLETE LIST OF RFIC PAYMENTS
CODES
of codes. K < > REFUNDABLE BALANCES L < > HOTEL
< > X TO DISPLAY PREVIOUS MASK ACCOMMODATIONS
M < > SUNDRY CHARGES N < > CANCELLATION FEE

Sample Copy Only


SEE FORMAT FINDER FOR COMPLETE LIST OF RFIC CODES

Screen 3 < > X TO DISPLAY PREVIOUS MASK


MISC - MCO RESET AND CLEAR TO EXIT.
Screen 3
FILL IN INFORMATION - ENTER WHEN COMPLETE - SYSTEM WILL TOTAL
CURRENCY
Screen 3 MISC - MCO RESETCODE
AND CLEAR TO EXIT.
FILL
FARE IN INFORMATION - ENTER WHEN<240.00
<GBP> COMPLETE>- SYSTEM WILL TOTAL

EQUIVALENT FARE PAID CURRENCY


< > < >
RATE OF EXCHANGE CODE < > TAX CODE
FARE
TAX/FEE/CHARGE <GBP> <240.00
<36.10 >
> <XT>
EQUIVALENT
SERVICE FARE PAID
CHARGE/TAX ON MCO < > <
< >
> < >
RATE
TOTAL OF EXCHANGE < > TAX CODE
TAX/FEE/CHARGE
COMMISSION PERCENTAGE < 0> <36.10 >
OR AMOUNT < <XT> >
SERVICE
PRINT IT CHARGE/TAX
ON TICKET ON< MCO < ON TICKET
> PRINT BT > < >< >
TOTAL
VAT CODE OVERRIDE < >
COMMISSION
< PERCENTAGE
>X TO DISPLAY PREVIOUS< MASK 0> OR AMOUNT < >
PRINT IT ON TICKET < > PRINT BT ON TICKET < >
VAT CODE OVERRIDE < >
< >X TO DISPLAY PREVIOUS MASK
Screen 4 MISC - XT/XF RESET AND CLEAR TO EXIT.
FILL IN INFORMATION - DEPRESS ENTER WHEN COMPLETE
FOR XF TAX, INDICATE AIRPORT AND CODE IN PFC FIELDS. IF XT TAX
Screen 4 MISC - XT/XF
INCLUDES RESET
XF TAX, INPUT ANDXF
TOTAL CLEAR TO XT
TAX IN EXIT.
TAX BREAKDOWN ALSO.
FILL
XT INBREAKDOWN
TAX INFORMATION - DEPRESS
- FARE ENTERTAX
240.00 WHEN COMPLETE
36.10 TOTAL 276.10 R
FOR XF TAX,
AMOUNT INDICATE
TAX CODE AIRPORT
AMOUNTAND CODE IN
TAX CODE PFC FIELDS.
AMOUNT IF XT TAX
TAX CODE
INCLUDES >
<10.00 XF TAX,
<GB>INPUT<13.10
TOTAL XF>TAX<UB>
IN XT TAX BREAKDOWN
<13.00 > ALSO.
<YQ>
XT TAX BREAKDOWN
< > < > - FARE
< 240.00
> TAX>
< 36.10
< TOTAL
> < 276.10
>
AMOUNT TAX CODE AMOUNT
US PSGR FACILITY CHARGES **PFC** TAX CODE AMOUNT TAX CODE
38
<10.00
AIRPORT1< > > <GB>
AMT< <13.10 >
> AIRPORT2< <UB>
> AMT< <13.00
> > <YQ>
<
AIRPORT3< > > <AMT<
> <> AIRPORT4<
> < >> AMT< < > > < >
US PSGR FACILITY CHARGES **PFC**
< >X TO DISPLAY PREVIOUS MASK
AIRPORT1< > AMT< > AIRPORT2< > AMT< >
TOTAL
COMMISSION PERCENTAGE < 0> OR AMOUNT < >
PRINT IT ON TICKET
R < > PRINT BT ON TICKET < >
VAT CODE Pricing and Ticketing
OVERRIDE < >Student Guide
< >X TO DISPLAY PREVIOUS MASK

Screen 4

Screen 4 MISC - XT/XF RESET AND CLEAR TO EXIT.


FILL IN INFORMATION - DEPRESS ENTER WHEN COMPLETE
FOR XF TAX, INDICATE AIRPORT AND CODE IN PFC FIELDS. IF XT TAX
INCLUDES XF TAX, INPUT TOTAL XF TAX IN XT TAX BREAKDOWN ALSO.
XT TAX BREAKDOWN - FARE 240.00 TAX 36.10 TOTAL 276.10
AMOUNT TAX CODE AMOUNT TAX CODE AMOUNT TAX CODE
<10.00 > <GB> <13.10 > <UB> <13.00 > <YQ>
< > < > < > < > < > < >
US PSGR FACILITY CHARGES **PFC**
AIRPORT1< > AMT< > AIRPORT2< > AMT< >
AIRPORT3< > AMT< > AIRPORT4< > AMT< >
< >X TO DISPLAY PREVIOUS MASK

Pricing and Ticketing Student Guide June 2006


41

Screen 5

Sample Copy Only


Screen 5 MISC - FOP RESET AND CLEAR TO EXIT.
FILL IN INFORMATION - DEPRESS ENTER WHEN COMPLETE
TOTAL 65.00 GBP DOMESTIC/INTERNATIONAL < >
CASH<X> CHECK OR CHEQUE< > CREDIT CARD< >
CARD EXPIRY < > CARD APPROVAL CODE *IF OBTAINED*< >
X TO SUPPRESS CREDIT CARD FROM PRINTING ON I AND I < >
SGR < > OTHER < >
GTR < >
ISSUED IN EXCHANGE FOR< >< > LAST CONJUNCTION< >
COUPONS TKT 1< >2< >3< >4< >5< >6< >7< >
ORIGINAL ISSUE
TICKET NUMBER PLACE AND DATE OF ISSUE AGENT IATA NUMBER
< >< > < > DDMMMYY< > < >
< >X TO DISPLAY PREVIOUS MASK <X> X IF OK TO ISSUE DOCUMENTS

Note: It is important that the correct Reason For Issuance code is used as
specifiedthat
Note: It is important by the
thecarrier.
correct Additional
Reason ForRFIC codes may
Issuance beisfound
code used inasFormat
specified by
Finder.
the carrier. Additional RFIC codes may be found in Format Finder.

39
Pricing and Ticketing Student Guide

Ticket on Departure and Pre-Paid Ticket Advice

Ticket on Departure (TOD) Ticket to be issued on departure for a journey which begins
and is paid for within the agencys home country.

Pre-Paid Ticket Advice (PTA) Ticket to be issued on departure for a journey which
begins outside of the agencys home country.

Description Format Example

A Display the TOD/PTA master STAR N*/TOD UK


List all airlines participating in
B TOD*ALL
PTOD/RPTA formats
R (TOD or PTA) / (U for Urgent or M for
Marine) / PQ1 or F PQ indicates fare is
stored in PQ, F indicates that fare is stored
via fare build phase IV / (airline code) /
C The RTOD/RPTA format
MCO (14 character MCO number) / (IOD

Sample Copy Only


for issue on demand or CNI for contact and
Issue) (issuing airport code)
RTOD/U/PQ1/BD/23611112223334/IODLHR
Agency telephone contact
RTODC/ (telephone contact) -A
D (Note RTOD used even if the
RTODC/020-8577-4686-A
transaction is PTA)
Form of Payment
RTODV/ (form of payment details)
E (Note RTOD used even if the
RTODV/AX373911110000111 EXP 06/07
transaction is PTA)
Service charge information
RTODS/ (service charge information)
F (Note RTOD used even if the
RTODS/SERVICE CHARGE GBP5.00
transaction is PTA)
Remarks information
RTODR/ (remarks information)
G (Note RTOD used even if the
RTODR/NON REFUNDABLE TICKET
transaction is PTA)
H Display RTOD/RPTA information *TOD
Display historical RTOD/RPTA
I *HTOD
information

Note: Be sure to check the individual airlines procedures for TOD and PTA to ensure that R

the correct format is used and that the TOD/PTA is set up within the airlines
acceptable timeframes.

40
R

Pricing and Ticketing Student Guide

Once added to a PNR, RTOD/RPTA information cannot be removed.


However, the following fields can be amended (note that line numbers required can
be found by making the *TOD format):

C Agency telephone contact


V Form of payment
S Service charge
R Remarks
I IOD/CNI instruction

Description Format Example


RTOD (line number)x (line type) / (new
A Amend RTOD/RPTA line details)
RTOD4xC/020 8577 4686-A

Sample Copy Only

41
Pricing and Ticketing Student Guide

BSP Report

Description Format Example

A Display the latest BSP report DQB*


Display a previous dates BSP DQB* (date)
B
report DQB*27NOV
Display the unused electronic ticket
C DQB*ETU
report
Display the automated refund
D DQB*RF
report
Display the automated refund DQB*RF/MAR
E
report by month(s) DQB*RF/JAN-MAR

Note: It is possible to display back as far as your previous 31 BSP reports. Refund data is
available in the refund audit trail report for a period of three months.

Sample Copy Only

42
R

Pricing and Ticketing Student Guide

Ticket Printers
It is essential to assign your ticket printer prior to issuing automated tickets or automated
MCOs in Sabre

Description Format Example


W*TG (printer address)
A Designate ATB2 ticket printer
W*TG6E0324
B Undesignated ticket printer W*NO

Assigning Stock Control Numbers

Description Format Example

A Display ticket printer stock levels DN*PTR


Spoil a single remaining SCN left in ATCX/ (SCN number) /S
B
the ATB2 printer ATCX/95301231231231/S

Sample Copy Only


ATCX/ (first SCN number) / (number of
Spoil multiple SCNs left in the ATB2
C SCNs) /S
printer
ATCX/95301231231231/3/S
Delete the previous batch of SCNs DB (printer address) /D
D
from the printers memory DN6E0324/D
DB (printer address) / (first SCN number
in the batch) / (number of SCNs in the
E Assign a new batch of ATB2 stock
batch)
DN6E0324/9530123123400/1000

Note: A stock control number must be present in the DN table (DN*PTR) in order for it to
be spoilt.

43
Pricing and Ticketing Student Guide

Travel Journal Record (TJR) Indicators


The following TJR update entries require the Employee Profile Record (EPR) keyword
SUBMGR and duty code 9.

Task Format Example


To activate Price Quote Record
functionality
A W/PQRON
(This format deactivates WS
functionality).
To deactivate Price Quote Record
B W/PQROFF
functionality
To display status of Price Quote
C W/PQR*
Record functionality

Note: If the passenger name record contains a previously retained fare (WS) it is not
converted to the new PQ record display once Price Quote Record functionality is
activated.

Sample Copy Only


Task Format Example
To activate Price Quote Retention
Alert
A W/PQTON
(This format requires prior activation
of Price Quote Record functionality).
To deactivate Price Quote Retention
B W/PQTOFF
Alert
To display status of Price Quote
C W/PQT*
Retention Alert

Task Format Example


Require Price Quote Record before
End Transaction
A W/KPQON
(This format requires prior activation
of Price Quote Record functionality).
To deactivate Required Price Quote
B W/KPQOFF
Record before End Transaction
To display status Required Price
C Quote Record before End W/PQ*
R
Transaction
Note: Does not appear in the TJR display, you must display status to view.

44
R

Pricing and Ticketing Student Guide

Task Format Example


To activate Price Quote Refund
A W/PQREXON
functionality
To deactivate Price Quote Refund
B W/PQREXOFF
functionality
To display status of Price Quote
C W/PQREX*
Refund functionality
To make the comparison Summary
inactive.
D Activating this edit, ensures that W/CSION
when using the Fast path entries, the
QREX mask screens do not appear
To activate the comparison summary
Deactivating this edit, ensures that
E W/CSIOFF
when using the Fast path entries, the
QREX mask screens appear
F To display the status of the summary W/CSI*

Sample Copy Only


Activate automatic refund accounting
G W/RFDON
line functionality
Deactivate automatic refund
H W/RFDOFF
accounting line functionality
Display the status of refund
I W/RFD*
accounting line functionality

45
Pricing and Ticketing Student Guide

Format Finder Help System


The Format FinderSM help system displays Sabre system formats and procedures and
is available on the Internet and from your desktop. If you are using Sabre for
Windows, launch Format Finder by pressing Ctrl+Z; if you are accessing the help
system from the Agency eServices web site, under the Support tab, click Format
Finder.

You can find the desired information in the Format Finder help system by using the
Table of Contents, Index, or Search.

Topics for this curriculum are located in the main Table of Contents under the
appropriate book:
QREX Quick Refunds and Exchanges
Pricing

Other References

Sample Copy Only


Format Quick References may be found on the Web at http://eservices.sabre.com/ under
the Training menu.

Additional training and references may be found in Personal TrainerSM education software.
Personal Trainer is available on the Web at http://eservices.sabre.com/ under the Training
menu.

46
R

Pricing and Ticketing Student Guide

Review

1. Which format retains the last itinerary pricing response as a PQ record?


A. WPPQ
B. WPPQ
C. PQ
D. RQ
2. True or false. If there are no names in the PNR when you create the PQ record, you
must manually link the PQ record to the names once available.
A. True
B. False
3. Which format unlinks a single PQ record from multiple names?
A. PQU2N2.1-3.1
B. PQU2*N2.1-3.1
C. PQU2/N2.1-3.1
D. PQU2*N2.1,3.1
4. True or False. All PQ records you create (except manual PQ records, PQM-) are shown
as SYS in the PQ record detail display even if you used a pricing override entry such

Sample Copy Only


as WPQBE14NR.
A. True
B. False
5. True or false. You must specify the PQ record number in your ticketing entry, even if
there is only one PQ record in the PNR.
A. True
B. False
6. When creating an FP line and the PQ record at the same time, the RQ qualifier:
A. must be the first qualifier in the FP line entry.
B. must be the last qualifier in the FP line entry.
C. may be placed anywhere in the FP line entry.
7. If your ticketing entry includes multiple PQ records and one or more is flagged ITIN
CHG:
A. none of the PQ records process. You must ticket without the flagged PQ
record(s) included in your entry.
B. all PQ records, except those flagged, process.
C. the PQ records process up to the first invalid PQ record and then stop.
8. True or False. Once Price Quote Record functionality is activated it is no longer
possible to retain a fare using the WS format (WS is deactivated).
A. True
B. False

47