Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Lecture
Sem. I, 2017-2018
De ce studiem serviciile si sistemele de
servicii ?
Part 1-1
Introducere
Summary
What is Service Science
What is service
Why do we study Service Science?
Directions to read
Organizarea activitatilor
Room PR 106
Evaluation: final exam (50%), homework (30%), class
participation (Q&A) (20%)
Compulsory to be able to enrol for exam: 50% of homework points, 50% of
class participation points
Pass exam: 50% of final exam points
Entertainment
Transportation Television, movies
service provision = as an economic activity that does not result in ownership, and this is
what differentiates it from providing physical goods.
Client asks about products (something that can be measured and counted):
"what can you make for me?"
Client asks about services (the result of the application of skills and expertise
towards an identified need):
"what can you do for me?"
So what is service?
http://content.time.com/time/magazine/article/0,9171,2043329,00.html
Mpesa.pdf
Howash Green Car Wash
https://biocamer.wordpress.com/2017/04/28/cameroun-la-laverie-mobile-ecolo-prend-du-service/
tehnologie(i)
.
.
..
serviciu / servicii
..
..
rezultatul?
.
.
Why is service so important?
Why is service so important?
Why is service so important?
Eurostat service (data), http://ec.europa.eu/eurostat/publications/all-publications
Eurostat, the Statistical Office of the European Union:
is the largest source of statistical information about European member states,
located in Luxembourg;
offers comparable, reliable and objective figures on a changing Europe;
presents information on regional and country level for the enlarged Union, the
Candidate Countries and the EFTA (European Free Trade Association)
countries;
aims at introducing common statistical language like concepts, terminology
as well as data collection and production methods.
Why is service so important?
NAICS, the North American Industry Classification System,
https://www.census.gov/eos/www/naics/
used by business and government to classify business establishments
according to type of economic activity (process of production);
is the product of a collaborative effort between the United States, Canada and
Mexico; replaces and updates the older SIC Code (Standard Industry
Classification) system;
classifies each establishment into a detailed industry based in the production
processes it uses.
What is involved in service?
(Q): Completati trunghiul pentru cele doua
exemple
What is a service system?
Mauricio Manhes, TP04-3P24 Service Disciplines: Who does What, When, Where and How?
http://www.service-design-network.org/products-page/article/tp04-3p24/
Serviciu
Sistem de servicii
Cocreare de valoare
Propunere de valoare
Referinte bibliografice
In Moodle