Documentos de Académico
Documentos de Profesional
Documentos de Cultura
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TM Quarter Title Name Hire date
% of Total 0% 0% 0% 0% 0%
3 % of Total
4 % of Total
KEY
Not applicable
0 No skills or trained but no exposure. Expected to be trained as a part of native workflow an
1 Basic skills or have been given basic training and can perform job with supervision. Can b
2 advanced; ahead in development, has adequate working knowledge and can work indepen
3 expert, experienced, extensive/high degree skill, knowledge on the subject/task and can g
se
s
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To
ta
l
TO
O
LS
Sk
ill
s
Pr
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ra
m
In m
st XM
in
g
ru L
0
0
0
0
0
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0
0
0
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0
0
0
0
0
0
0
0
Ro ct
o o
Ne t C nal
w a u De
s W se si
rit An gn
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To (Edi sis
E ta tori
f Co l al)
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m n
so ica
T lv t
C ea in ion
ol m g
Tr lab wo
ai o rk
n ra a
in ti n
g o d
0 0 0 0 0 0 0 0
0 0 0 0 0 0 Err:502 Err:502
0% 0% 0% 0% 0% 0% 0% 0%
art of native workflow and also to back up other workflows(due to peak season or available resources on other workflows)
with supervision. Can be off reviewed or proficient on less complex tasks of assigned workflow.
e and can work independently or with minimum supervision on the job. Off review or proficient on complex task, process or jurisdiction. Ach
e subject/task and can give training to others. Acts as a resource for others in providing solutions/guidance. Optimized on all necessary task
te
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s
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C M ki
n
om an g
m a ge
it m
P m
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j
an ec t t
ag t to
Q
em u
en al
it
t/ y
or
Le g
ad an
P e rs
iz
at
ro
ce h io
Te ss
ip n
ch
0
0
0
0
0
0
0
0
0
0
0
0
0
0
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0
0
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0
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n Ex
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P e
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cy
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da
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0
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0
0
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0
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0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0 0 0 0 0 0
Err:502 Err:502 Err:502 Err:502 Err:502 Err:502
0% 0% 0% 0% 0% 0%
r workflows)
R
ec
om
m
en
d at
io
n
s quality checks.
Competencies
Efective Communication
Problem solving
Training Delivery
Critical Thinking
Time Management
Commitment to Quality
Project management/organization
Leadership
Process Excellence
Technical Profciency
Product/Process Ownership
Career Goal
No
1
2
3
4
5
6
7
Rating Rating (PS)
Midyear Year End Midyear
3
3
Career Goal
2014 Development Areas 1st Rating 2nd Rating
#N/A #N/A
Problem solving 0 0
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
Rating (PS)
PS1 PS2
Year End
internal and
internal
external
identifies and
analyzes and assists
resolves
supports participates
optional assigned
meets prioritizes
enforces
escalates quality issues quality
standards
supports drives
- -
- suggests
basic demonstrated
Quality Team
PS4
Specialist Manager
- expert -
o o o
o o optional
o - o
o - -
o o -
o o optional
team team team
1 or more
difficult -
(easy to difficult)
- o o
assigned assigned leads
- - o
- - o
Planned Actions
70% (Learn from 10% (Formal
20% (Learn from others)
experience) learning)
PS3 Quality Specialist PS4
coordinates
Spe
Technical Profici
Process Excellence
Leadership
Project management/organization
C
Project management/organization
C
Specialist Competencies Wheel (TM )
Effective Communication Ratng
Ratng
Column D
Column C
Commitment to Quality
Time Management
Effective
Specialist Communication
Competencies Wheel (PS) Ratng (PS) Colu
3
ess Excellence 2 Teamwork and Collaboration
3
3 2
0
3 3
Leadership Training Delivery
3
3
Commitment to Time
Quality
Management
3
3
Commitment to Time
Quality
Management
tng Column D
tng Column C
Collaboration
ery
aboration
Competencies
Efective Communication
Problem solving
Training Delivery
Critical Thinking
Time Management
Commitment to Quality
Project management/organization
Leadership
Process Excellence
Technical Profciency
Product/Process Ownership
Career Goal
No
1
2
3
4
5
6
7
Rating Rating (PS)
Midyear Year End Midyear
Career Goal
2014 Development Areas 1st Rating 2nd Rating
#N/A #N/A
Problem solving 0 0
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
Rating (PS)
PS1 PS2
Year End
internal and
internal
external
identifies and
analyzes and assists
resolves
supports participates
optional assigned
meets prioritizes
enforces
escalates quality issues quality
standards
supports drives
- -
- suggests
basic demonstrated
Quality Team
PS4
Specialist Manager
- expert -
o o o
o o optional
o - o
o - -
o o -
o o optional
team team team
1 or more
difficult -
(easy to difficult)
- o o
assigned assigned leads
- - o
- - o
Planned Actions
70% (Learn from 10% (Formal
20% (Learn from others)
experience) learning)
PS3 Quality Specialist PS4
coordinates
Spe
Technical Profici
Process Excellence
Leadership
Project management/organization
C
Project management/organization
C
Specialist Competencies Wheel (TM )
Effective Communication Ratng
Ratng
Column D
Column C
Commitment to Quality
Time Management
Effective
Specialist Communication
Competencies Wheel (PS) Ratng (PS) Colu
Commitment to Time
Quality
Management
ment/organization Critical Thinking
Commitment to Time
Quality
Management
tng Column D
tng Column C
Collaboration
ery
aboration
Competencies
Efective Communication
Problem solving
Training Delivery
Critical Thinking
Time Management
Commitment to Quality
Project management/organization
Leadership
Process Excellence
Technical Profciency
Product/Process Ownership
Career Goal
No
1
2
3
4
5
6
7
Rating Rating (PS)
Midyear Year End Midyear
Career Goal
2014 Development Areas 1st Rating 2nd Rating
#N/A #N/A
Problem solving 0 0
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
Rating (PS)
PS1 PS2
Year End
internal and
internal
external
identifies and
analyzes and assists
resolves
supports participates
optional assigned
meets prioritizes
enforces
escalates quality issues quality
standards
supports drives
- -
- suggests
basic demonstrated
Quality Team
PS4
Specialist Manager
- expert -
o o o
o o optional
o - o
o - -
o o -
o o optional
team team team
1 or more
difficult -
(easy to difficult)
- o o
assigned assigned leads
- - o
- - o
Planned Actions
70% (Learn from 10% (Formal
20% (Learn from others)
experience) learning)
PS3 Quality Specialist PS4
coordinates
Spe
Technical Profici
Process Excellence
Leadership
Project management/organization
C
Project management/organization
C
Specialist Competencies Wheel (TM )
Effective Communication Ratng
Ratng
Column D
Column C
Commitment to Quality
Time Management
Effective
Specialist Communication
Competencies Wheel (PS) Ratng (PS) Colu
Commitment to Time
Quality
Management
ment/organization Critical Thinking
Commitment to Time
Quality
Management
tng Column D
tng Column C
Collaboration
ery
aboration
Compet
Ratin
Competencies PS1 PS2
g
Excellent Excellent written
written and and verbal English
verbal English or local language
or local and
Efective language and communication
communication
Communicatio skills, with the
skills, with the
n ability to ability to
communicate communicate
efectively with efectively with
internal internal and
contacts external contacts.
Analyzes and Identifes and resolves
assists in resolving problems and initiates
routine problems escalation of more complex
issues to other groups.
- Detail-oriented
with an aptitude - Detail-oriented with
Problem for analysis and demonstrated analysis and
problem solving problem solving skills on an
solving on an individualized level and
within the context of a team
individualized
environment.
level and within
the context of a -Provides escalated support
team environment. in workflow processes
Supports team
Supports team goals
goals by
by meeting deadline
meeting and working within
deadline and parameters set by
working supervisor within
Teamwork and within Business Units.
Collaboration parameters
set by - Participates in
supervisor cross-functional
meetings for
within
collaboration as
Business required.
Units.
Meets - Manages
deadlines deadlines for
Time assigned work,
Management
for possibly with
assigned supervision.
work
- Ability to
prioritize and stay
focused while
dealing with
multiple
assignments and
tasks
Ensures
Ensures completeness,
completeness, proper structure,
proper and functionality
structure, and for multiple
functionality products.
(proofreading,
resolving simple - Responsible for
issues, and
Commitment routine
review) for
to Quality assigned troubleshooting
products. system and/or data
problems.
- Provides
efective and - May work with
timely less experienced
escalation of specialists to
quality issues.
enforce quality
standards.
Ratin
Competencies PS1 PS2
g
Profciently
performs duties
Performs
related to the
duties
Project preparation and
related to
fnal delivery of
manageme the
product.
nt/organiza preparation
tion and fnal
- Developing
delivery of
project
product.
management
skills.
Leadershi - -
p
Suggests process
improvements
- Participates in product
enhancement or process
improvement projects
Process -
- Possesses strong
Excellence knowledge of
production processes
and identifes
improvements to
products/processes/wor
kflows.
An aptitude for
technical/editin Demonstrated
g skills, profciency in
Technical including word
processing and
applications/syste
Profciency ms used by the
fle
management team.
skills
Competency Skills Matrix Tool
Name:
Current Role:
Career Goal:
PS3 Quality Specialist PS4
Excellent Excellent written and verbal
Excellent written and communication skills English or local language
and communication skills,
verbal English or local(written & verbal), with the ability to
language and communicate efectively
listening and probing
communication skills, with internal and external
with the ability to skills contacts
- Efectively
communicates across
various levels of the
organization.
- Strong problem
identifcation and
solving skills
Ability to build relationships
with staf and stakeholders
Identifes training
needs and
coordinates training
activities.
Team Manager
Provides input into hiring and
promotional decisions
- Monitors
workflow for team
or assigned area
- Ability to set
and follow
through on
priorities and
efectively multi-
task
Ensures accuracy,
quality, and
timeliness of the
team's goals and
objectives
- Verifes the
work of team for
accuracy and
completeness
Team Manager
Assigns and delegates work to
staf
- General understanding of
production management,
processes and inter-
dependencies
Supervises, coaches and
develops staf
- Participates in performance
management process for direct
reports
Working knowledge of
production processes,
editorial standards,
products, and system(s)
- Strong technical
aptitude
Rating Scale: Definition
did not demonstrate the competency at the
1 expected level; significant development needed.