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Test Bank for Concepts in Strategic

Management and Business Policy 12th Edition


by Wheelen

Web Chapter A: Strategic Issues in Managing Technology and Innovation

1) Innovation and the management of technology are not crucial to corporate


success.

Answer: FALSE

Diff: 1 Page Ref: A-2

Topic: The Role of Management

2) The importance of technology and innovation must be emphasized by top


management and

reinforced by all employees in the company.

Answer: TRUE

Diff: 1 Page Ref: A-2

Topic: The Role of Management

3) Between 33% and 60% of all new products that reach the market fail to make a
profit.

Answer: TRUE

Diff: 1 Page Ref: A-4


Topic: The Role of Management

4) Research reveals that firms that focus inward on their core competencies as a
way to generate

new products or processes are more innovative.

Answer: FALSE

Diff: 1 Page Ref: A-5

Topic: Issues in Corporate Governance

5) Focusing one's scanning efforts too closely on one's current product line are
dangerous.

Answer: TRUE

Diff: 1 Page Ref: A-5

Topic: Issues in Corporate Governance

6) According to Von Hippel, customers are a key source of innovations in many


industries.

Answer: TRUE

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

7) Lead users are companies, organizations, or individuals that are well ahead of
market trends

and have needs that go far beyond those of the average user.
Answer: TRUE

Diff: 1 Page Ref: A-6 2

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

Topic: Issues in Corporate Governance

8) The first phase of the lead user process is identifying lead users.

Answer: FALSE

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

9) Market research is used to survey current users as to what they would like in a
new product.

Answer: TRUE

Diff: 1 Page Ref: A-7

Topic: Issues in Corporate Governance

10) Market research is a good source to provide the information needed for radical
innovation.

Answer: FALSE

Diff: 1 Page Ref: A-7

Topic: Issues in Corporate Governance

11) Leading firms often fail to switch to the new technology available because
management is
ignorant of the new development.

Answer: FALSE

Diff: 1 Page Ref: A-7

Topic: Issues in Corporate Governance

12) Some successful companies are developing their products by probing potential
markets with

early versions of the products, learning from the probes, and probing again.

Answer: TRUE

Diff: 1 Page Ref: A-7 - A-8

Topic: Issues in Corporate Governance

13) Microsoft follows an embrace and extend strategy of imitating new products
developed by

pioneers, refining them, and out-marketing the competition.

Answer: TRUE

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

14) R&D intensity is a principal means of gaining market share in global


competition.

Answer: TRUE

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance


15) Time to market in the 1980s was generally accepted to be 7 to 11 years; today
it is closer to

12 to 15 years.

Answer: FALSE

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

16) Research indicates that too much emphasis by a firm on efficiency-oriented


process R & D

can drive out product R & D.

Answer: TRUE

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

17) Technology sourcing, typically a sell-or-buy decision, can be important in a


firm's R&D

strategy.

Answer: FALSE

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies


18) By the 1990s, more than 150 cooperative alliances involving 1,000 companies
were

operating in the United States and many more were operating throughout Europe
and Asia.

Answer: TRUE

Diff: 1 Page Ref: A-11

Topic: Not-for-Profit Strategies

19) Licensing technology to other companies may be an excellent R & D strategy


especially in

a stable, low technology environment where second movers have an advantage.

Answer: FALSE

Diff: 1 Page Ref: A-11

Topic: Not-for-Profit Strategies

20) Absorptive capacity is a firm's ability to value, assimilate, and utilize new
external

knowledge.

Answer: TRUE

Diff: 1 Page Ref: A-13

Topic: Not-for-Profit Strategies

21) The product/market evolution matrix depicts the types of developing products
that cannot be

easily shown on other portfolio matrices.


Answer: TRUE

Diff: 1 Page Ref: A-15

Topic: Not-for-Profit Strategies

22) With the product/market evolution matrix, the circles represent the sizes of the
industries

involved, and the pie wedges represent the market shares of the firm's business
product lines.

Answer: TRUE

Diff: 1 Page Ref: A-15

Topic: Not-for-Profit Strategies

23) The first stage of new product development is preliminary design.

Answer: FALSE

Diff: 1 Page Ref: A-15

Topic: Importance of Small Business and Entrepreneurial Ventures

24) The final stage of new product development is new business development.

Answer: TRUE

Diff: 1 Page Ref: A-15

Topic: Importance of Small Business and Entrepreneurial Ventures

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall


25) According to the book Diffusion of Innovations, innovative organizations tend
to have a

positive attitude toward change.

Answer: TRUE

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

26) A sponsor is usually a department manager who recognizes the value of the
idea, helps

obtain funding to develop the innovation, and facilitates its implementation.

Answer: TRUE

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

27) A product champion is a person who generates a new idea and supports it
through many

organizational obstacles.

Answer: TRUE

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

28) Corporate entrepreneurship is also called intrapreneurship.

Answer: TRUE

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures


29) When an entrepreneurial proposal might not be important strategically to the
corporation but

is strongly related to present operations, top management might help the


entrepreneurial unit to

spin off from the corporation.

Answer: TRUE

Diff: 1 Page Ref: A-18 - A-19

Topic: Importance of Small Business and Entrepreneurial Ventures

30) The managers of Corning report that the stage-gate process increases
development time and

decreases the ratio of internally generated products that result in commercially


successful

products.

Answer: FALSE

Diff: 1 Page Ref: A-19 - A-20

Topic: Evaluation and Control

31) One of the thirteen best practices for improving R&D is that corporate and
business unit

strategies are poorly defined and communicated.

Answer: FALSE

Diff: 1 Page Ref: A-21


Topic: Evaluation and Control

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

32) According to research conducted by Forbes and others, the most important
driver of

corporate value for both durable and non-durable companies is said to be

A) mass customization.

B) innovation.

C) synergy.

D) logistics.

E) flexible manufacturing.

Answer: B

Diff: 1 Page Ref: A-2

Topic: The Role of Management

33) Approximately how much of the profits of all U.S. companies come from
products launched

in the previous ten years?

A) 50%

B) 100%

C) 80%

D) 20%

E) less than 1%
Answer: A

Diff: 1 Page Ref: A-2

Topic: The Role of Management

34) A study of 111 successful and 86 unsuccessful product innovations found that
the successful

innovations had some of which of the following features?

A) They were moderately new to the market.

B) They were based on tried-and-tested technology.

C) They saved money, met customer needs, and supported existing practices.

D) all of the above

E) none of the above

Answer: D

Diff: 1 Page Ref: A-4

Topic: The Role of Management

35) A study by Kuczmarski & Associates revealed that ________ of all newly
introduced

products were still being sold five years later.

A) 21%

B) 35%

C) 56%

D) 80%

E) 95%
Answer: C

Diff: 1 Page Ref: A-5

Topic: Issues in Corporate Governance

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

36) Information that assesses where breakthroughs are likely to occur can be
depicted on a

A) technology chart.

B) technology strategic blueprint.

C) technology roadmap.

D) technology highway.

E) technology monograph.

Answer: C

Diff: 1 Page Ref: A-5

Topic: Issues in Corporate Governance

37) Most new developments that threaten existing business practices and
technologies come

from

A) within one's own industry.

B) outside one's own industry.

C) one's current competitors.

D) within one's own corporation.


E) Bell Labs.

Answer: B

Diff: 1 Page Ref: A-5

Topic: Issues in Corporate Governance

38) The corporation ________ was able to establish itself as the industry standard
for browsers.

A) Netscape

B) Sun Systems

C) Apple Computers

D) Cisco Systems

E) Corel Works

Answer: A

Diff: 1 Page Ref: A-5

Topic: Issues in Corporate Governance

39) Software firms know that in order to remain on the leading edge of technology,
they must

have a programming presence in

A) Silicon Valley, California.

B) Austin, Texas.

C) Fayetteville, Arkansas.

D) New York, New York.

E) Los Angeles, California.


Answer: A

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

40) Research by Von Hippel indicates that 77 percent of the innovations in the
scientific

instruments industry come from

A) the needs of the supplier.

B) the needs of the employees.

C) the needs of the customers.

D) the needs of the shareholders.

E) the needs of the corporation itself.

Answer: C

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

41) Besides the users of the products, helpful advances toward innovations are
derived from

A) suppliers.

B) employees.

C) shareholders.

D) government regulators.
E) lobbyists.

Answer: A

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

42) The involvement of the customer in the commercialization of a new


technology is known as

A) lead technology.

B) co-development.

C) technology customization.

D) developmental manufacturing.

E) technological continuity.

Answer: B

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

43) Companies, organizations, or individuals that are well ahead of market trends
and have needs

that go far beyond those of the average user are known as

A) first to market benefactors.

B) traditionalists.

C) lead users.

D) strategic pursuers.
E) technological maneuvers.

Answer: C

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance 9

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

44) The first phase of the lead user process is

A) determining the trends.

B) identifying lead users.

C) laying the foundation.

D) developing the breakthrough.

E) hosting seminars.

Answer: C

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

45) Lead user teams are typically composed of employees from the

A) accounting department.

B) marketing department.

C) technical department.

D) finance department.

E) marketing and technical departments.

Answer: E

Diff: 1 Page Ref: A-6


Topic: Issues in Corporate Governance

46) Based on the lead user team process, what company was able to successfully
implement this

process in eight of its 55 divisions?

A) 3M

B) Corning

C) Microsoft

D) America Online

E) General Electric

Answer: A

Diff: 1 Page Ref: A-6

Topic: Issues in Corporate Governance

47) For a lead user team, what is the minimum duration of each phase in the
process?

A) one day

B) one week

C) three weeks

D) four weeks

E) eight weeks

Answer: D

Diff: 1 Page Ref: A-6


Topic: Issues in Corporate Governance

10

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

48) The effort to talk with users at the leading edge of the target and related market
to understand

their needs is indicative of which phase in the lead user process?

A) determining the trends

B) identifying lead users

C) laying the foundation

D) developing the breakthrough

E) hosting seminars

Answer: B

Diff: 1 Page Ref: A-7

Topic: Issues in Corporate Governance

49) A study of the impact of technological discontinuity in various industries


revealed that the

leading firms failed to switch to the new technology because

A) management was ignorant of the new development.

B) it was too expensive.

C) they listened too closely to their current customers.

D) of government regulations.

E) they did studies which revealed that the new technology was inferior to the
current

technology.
Answer: C

Diff: 1 Page Ref: A-7

Topic: Issues in Corporate Governance

50) What company has been able to successfully use market research in its survey
of current

users in directing incremental improvements in existing products?

A) 3M

B) Proctor and Gamble

C) BMW

D) General Motors

E) Chrysler

Answer: B

Diff: 1 Page Ref: A-7

Topic: Issues in Corporate Governance

51) According to the textbook, the watch maker that introduces hundreds of new
models of

watches into the marketplace then makes more of the models that sell, dropping
those that don't

sell is

A) Timex.

B) Wittnauer.

C) Swatch.
D) Seiko.

E) Pulsar.

Answer: D

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

11

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

52) Imitating new products developed by pioneers, refining them, and


outmarketing the

competition is a process known as

A) embrace and extend strategy.

B) no change strategy.

C) first to market strategy.

D) hold strategy.

E) refinement strategy.

Answer: A

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

53) What company was cited in the textbook as using the embrace and extend
strategy as a way

to monitor the competition for new developments?

A) Seiko

B) Microsoft
C) Maytag

D) Trilogy

E) 3M

Answer: B

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

54) The consulting firm Arthur D. Little found that the use of standard market
research

techniques has resulted in a success rate for new cereals of

A) over 92%.

B) only 8%.

C) around 75%.

D) 50%.

E) around 25%.

Answer: B

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

55) Instead of conducting traditional market research, a number of companies are

A) conducting untested market research procedures.

B) simply following what the market leader does.


C) probing potential markets with early versions of new products to see which
have potential.

D) developing new, much more sophisticated market research techniques which


involve global

testing.

E) forming alliances to pool their research findings.

Answer: C

Diff: 2 Page Ref: A-7 - A-8

Topic: Issues in Corporate Governance

12

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

56) What percentage of sales is spent on R&D for the computer software and drug
industries?

A) between 11% and 13%

B) between 2% and 5%

C) between 18% and 20%

D) between 25% and 28%

E) between 41% and 44%

Answer: A

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

57) A rule of thumb for R&D spending is that a corporation should

A) spend twice as much as the market leader.

B) spend half as much as the market leader.


C) spend the same as the market leader.

D) spend at a "normal" rate for that industry.

E) spend whatever it takes to build market share.

Answer: D

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

58) According to one study cited in the textbook, what is the innovation rate of
small businesses?

A) 200 innovations per million employees

B) 225 innovations per million employees

C) 275 innovations per million employees

D) 322 innovations per million employees

E) 350 innovations per million employees

Answer: D

Diff: 1 Page Ref: A-8 - A-9

Topic: Issues in Corporate Governance

59) An extension of a product can be referred to as

A) incremental innovation.

B) novel innovation.

C) incentive innovation.

D) strategic innovation.
E) radical innovation.

Answer: A

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

13

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

60) What is the term that refers to the development of completely new products?

A) incremental innovation

B) radical innovation

C) innovative technology

D) manufacturing technology

E) flexible manufacturing

Answer: B

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

61) Research by Hitt, Hoskisson, and Harrison indicates that the maximum
innovator in an

industry tends to be

A) the smallest firm.

B) the largest firm.

C) the middle-sized firm.

D) the newest firm.


E) the one with the largest R&D department.

Answer: C

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

62) Confirming that R&D spending can be wasted, between 1950 and 1979, which
country's

steel industry spent 20% more money on plant maintenance and upgrading for each
ton of

production capacity added or replaced than did the Japanese steel industry?

A) United States

B) Sweden

C) Germany

D) France

E) Korea

Answer: A

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

63) What technology(ies) was the catalyst for the United States to lose its market
share of the

world steel market when they were not recognized and adopted?

A) flexible manufacturing

B) reengineering

C) assembly line manufacturing


D) basic oxygen furnace and reengineering

E) basic oxygen furnace and continuous casting

Answer: E

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

14

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

64) What term refers to the time from inception to profitability of a specific R&D
program?

A) duration of innovation

B) time to market

C) time to shelf

D) duration of R&D intensity

E) span of R&D

Answer: B

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

65) Time to market is an important consideration in the management of technology


because

A) cycle times are getting longer.

B) technology management is a discontinuous business.

C) 60% of successful patented innovations are imitated within four years at 65% of
the cost of
the innovation.

D) R&D budgets are becoming a higher proportion of total revenues in most large
corporations.

E) the distinction between process and product R&D is becoming blurred.

Answer: C

Diff: 1 Page Ref: A-9

Topic: Issues in Corporate Governance

66) In the early stages of a product's life cycle, ________ are most important.

A) process innovations

B) product innovations

C) cost leadership strategies

D) improved manufacturing facilities

E) faster distribution

Answer: B

Diff: 1 Page Ref: A-9

Topic: Not-for-Profit Strategies

67) Innovations such as improved manufacturing facilities, increasing product


quality, and faster

distribution, are

A) logistical innovations.

B) product innovations.

C) category one innovations.


D) process innovations.

E) category two innovations.

Answer: D

Diff: 1 Page Ref: A-9 - A-10

Topic: Not-for-Profit Strategies

15

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

68) Innovations such as new product designs and features are

A) logistical innovations.

B) product innovations.

C) category one innovations.

D) process innovations.

E) category two innovations.

Answer: B

Diff: 1 Page Ref: A-9

Topic: Not-for-Profit Strategies

69) Which type of innovation is important in achieving differentiation strategies?

A) logistical innovation

B) product innovation

C) category one innovation

D) process innovation

E) category two innovation


Answer: B

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

70) Which type of innovation is important in achieving cost leadership strategies?

A) logistical innovation

B) product innovation

C) category one innovation

D) process innovation

E) category two innovation

Answer: D

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

71) What percent of their R & D budgets do U.S. firms spend on product R&D?

A) 30%

B) 50%

C) 60%

D) 70%

E) 90%

Answer: D

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

16
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

72) What percent of their R&D budgets do U.S. firms spend on process R&D?

A) 30%

B) 50%

C) 60%

D) 70%

E) 90%

Answer: A

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

73) What percent of their R&D budgets do German firms spend on product R&D?

A) 30%

B) 50%

C) 60%

D) 70%

E) 90%

Answer: B

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

74) What percent of their R&D budgets do Japanese firms spend on process R&D?

A) 30%
B) 50%

C) 60%

D) 70%

E) 80%

Answer: D

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

75) What term is appropriate for identifying a make-or-buy decision as it relates to


technology?

A) technology sourcing

B) technology continuity

C) technology discontinuity

D) process innovation

E) product innovation

Answer: A

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies 17

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

76) The traditionally heavy emphasis by U.S. major home appliance manufacturers
on ________

is one reason they have such a strong position in the North American market.

A) technology sourcing
B) technology continuity

C) technology discontinuity

D) process innovation

E) product innovation

Answer: D

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

77) The innovations which dominate the major home appliance industry are

A) financial innovations.

B) product innovations.

C) technological innovations.

D) process innovations.

E) category two innovations.

Answer: D

Diff: 1 Page Ref: A-10

Topic: Not-for-Profit Strategies

78) Following the resource-based view of the firm, a company should ________
technologies

that are commonly available but ________ those that are rare, valuable, and hard to
imitate and

that have no close substitutes.


A) buy; license

B) buy; make

C) make; license

D) make; acquire firms producing

E) none of the above

Answer: B

Diff: 2 Page Ref: A-11

Topic: Not-for-Profit Strategies

79) Licensing technology to other companies may be an excellent R & D strategy


especially in

A) a stable low-tech environment.

B) a turbulent high-tech environment.

C) an environment where being a late mover may be desirable.

D) a low-tech environment

E) none of the above

Answer: B

Diff: 1 Page Ref: A-11

Topic: Issues in Corporate Governance 18

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

80) What term describes the situation where a corporation finances the costs of
developing a new

technology by coordinating its R&D effort with that of other firms?


A) venture affiliation

B) vertical integration

C) R&D outsourcing

D) strategic R&D alliance

E) corporate entrepreneurship

Answer: D

Diff: 1 Page Ref: A-11

Topic: Not-for-Profit Strategies

81) Which of the following is characteristic of a strategic R&D alliance?

A) joint programs or contracts to develop a new technology

B) joint ventures establishing a separate company to take a new product to market

C) minority investments in innovative firms wherein the innovator obtains needed


capital and the

investor obtains access to valuable research

D) all of the above

E) none of the above

Answer: D

Diff: 2 Page Ref: A-11

Topic: Not-for-Profit Strategies

82) Outsourcing technology may be appropriate when

A) the technology is of low significance to competitive advantage.


B) the supplier has proprietary technology.

C) the technology development process requires special expertise.

D) the technology development process requires new people and new resources.

E) all of the above

Answer: E

Diff: 2 Page Ref: A-11

Topic: Not-for-Profit Strategies

83) A company should develop a technology INTERNALLY rather than externally


when

A) the technology is of little significance to competitive advantage.

B) the supplier has proprietary technology.

C) the technology development process requires special expertise.

D) the technology development process requires new people and new resources.

E) technology is rare, valuable, hard to imitate and has no close substitutes.

Answer: E

Diff: 1 Page Ref: A-11

Topic: Not-for-Profit Strategies

19

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

84) Which term is used to describe a firm's ability to recognize, to assimilate and to
utilize new

external knowledge?
A) anticipated benefit

B) flexible manufacturing system

C) planned potential

D) absorptive capacity

E) competitive advantage

Answer: D

Diff: 1 Page Ref: A-13

Topic: Not-for-Profit Strategies

85) An organization's ability to use a new technology effectively is called

A) technological competence.

B) absorptive capacity.

C) technological continuity.

D) technology transfer.

E) index of R&D effectiveness.

Answer: A

Diff: 1 Page Ref: A-13

Topic: Not-for-Profit Strategies

86) Which of the following is NOT one of the categories of innovation?

A) improving core businesses

B) allocating resources

C) exploiting strategic advantages

D) developing new capabilities


E) creating revolutionary change

Answer: B

Diff: 1 Page Ref: A-13

Topic: Not-for-Profit Strategies

87) The Fifteen-cell Product/Market Evolution Matrix

A) varies with the number of products considered.

B) represents the amount of assets deployed by the company to the product or SBU.

C) represents market shares of the firm's SBUs or products.

D) represents the size of the industries involved in terms of sales.

E) is based on the product life cycle.

Answer: E

Diff: 1 Page Ref: A-15

Topic: Not-for-Profit Strategies

20

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

88) A matrix that depicts the types of developing products according to their
competitive

positions and their stages of product/market evolution is referred to as

A) BCG Matrix.

B) GE Business Screen.

C) Product/market evolution matrix.

D) Developing product evolution matrix.


E) Innovative product evolution matrix.

Answer: C

Diff: 1 Page Ref: A-15

Topic: Not-for-Profit Strategies

89) What is a limitation of the product/market evolution matrix?

A) developing products cannot always be depicted on other portfolio matrices

B) the size of an industry is seldom known

C) the product life cycle does not always hold for every product

D) a company's market share is rarely known

E) all of the above

Answer: C

Diff: 2 Page Ref: A-15

Topic: Not-for-Profit Strategies

90) What is the first stage of new product development?

A) idea generation

B) concept evaluation

C) preliminary design

D) prototype build and test

E) final design and pilot production

Answer: A

Diff: 1 Page Ref: A-15

Topic: Importance of Small Business and Entrepreneurial Ventures


91) What is the last stage of new product development?

A) idea generation

B) preliminary design

C) prototype build and test

D) final design and pilot production

E) new business development

Answer: E

Diff: 1 Page Ref: A-15

Topic: Importance of Small Business and Entrepreneurial Ventures

21

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

92) What stage of new product development is occurring when a venture team is
formed to

prepare desired product specifications?

A) idea generation

B) preliminary design

C) prototype build and test

D) final design and pilot production

E) new business development

Answer: B

Diff: 1 Page Ref: A-15

Topic: Importance of Small Business and Entrepreneurial Ventures


93) All of the following are characteristics of innovative organizations as cited by
Rogers in his

book, Diffusion of Innovation EXCEPT

A) complexity.

B) interconnectedness.

C) formal structure.

D) large size.

E) decentralized decision-making.

Answer: C

Diff: 2 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

94) According to the textbook, companies with entrepreneurial cultures have two
characteristics

in common:

A) centralized R&D responsibility with decentralized operating management.

B) employees are dedicated to a particular project outcome and are responsible for
all functional

activities and for all phases of the innovation process.

C) project champions and matrix structures.

D) employees dedicated to innovation in general and total freedom to pursue any


new idea they

wish.
E) total management control of all new project budgets coupled with the dart board
approach to

new product selection.

Answer: B

Diff: 2 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

95) A department manager who recognizes the value of an idea, helps obtain
funding to develop

the innovation, and facilitates its implementation is called a(n)

A) orchestrator.

B) conductor.

C) sponsor.

D) product champion.

E) angel.

Answer: C

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

22

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

96) What is the term for a person who generates a new idea and supports it through
many

organizational obstacles?

A) orchestrator
B) conductor

C) sponsor

D) product champion

E) innovative champion

Answer: D

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

97) To improve its R&D effectiveness, Chrysler Corporation

A) replaced its entire R&D Department.

B) introduced cross-functional teams.

C) began utilizing the index of R&D effectiveness.

D) hired scientists from its competition.

E) started using strategic alliances.

Answer: B

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

98) What term describes the birth of new businesses within an existing
organization?

A) spin-off project

B) corporate entrepreneurship

C) enterprise creation

D) venture origination
E) industry growth

Answer: B

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

99) Intrapreneurship is another name for

A) entrepreneurship.

B) mentoring.

C) corporate entrepreneurship.

D) joint ventures.

E) strategic alliances.

Answer: C

Diff: 1 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

23

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

100) According to Burgelman, what are the two interacting factors which result in
the nine

organizational designs for corporate entrepreneurship?

A) management support and individual initiative

B) industry skills and consumer demand

C) the strategic importance of the new business to the organization and the
relatedness of the
unit's operations to those of the corporation

D) financial sponsorship and available technology

E) venture spirit and management direction

Answer: C

Diff: 2 Page Ref: A-17

Topic: Importance of Small Business and Entrepreneurial Ventures

101) Which organizational design for corporate entrepreneurship occurs when the
new business

has a great deal of strategic importance and operational relatedness and must be a
part of the

corporation's mainstream?

A) direct integration

B) special business units

C) new product business department

D) micro new-venture department

E) new venture division

Answer: A

Diff: 1 Page Ref: A-17

Topic: Importance of Small Business and Entrepreneurial Ventures

102) Which organizational design for corporate entrepreneurship occurs when the
new business

has uncertain strategic importance and is only partly related to present corporate
operations?
A) direct integration

B) special business units

C) new product business department

D) micro new-venture department

E) new venture division

Answer: E

Diff: 1 Page Ref: A-18

Topic: Importance of Small Business and Entrepreneurial Ventures

103) Which organizational design for corporate entrepreneurship occurs if the new
business has

uncertain strategic importance and high operational relatedness and is a peripheral


project which

is likely to emerge in the operating divisions on a continuous basis?

A) nurturing and contracting

B) micro new-venture department

C) new venture division

D) new product business department

E) complete spin-off

Answer: B

Diff: 1 Page Ref: A-18

Topic: Importance of Small Business and Entrepreneurial Ventures

24
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

104) Which organizational design is appropriate when the strategic importance and
operational

relatedness of the new business are negligible?

A) complete spin-off

B) new product business department

C) special business units

D) new venture division

E) nurturing and contracting

Answer: A

Diff: 1 Page Ref: A-18 - A-19

Topic: Importance of Small Business and Entrepreneurial Ventures

105) Which organizational design for corporate entrepreneurship occurs when an


entrepreneurial

proposal might not be important strategically to the corporation but is strongly


related to present

operations and top management might help the entrepreneurial unit to spin-off
from the

corporation?

A) nurturing and contracting

B) micro new-venture department

C) new venture division

D) new product business department


E) complete spin-off

Answer: A

Diff: 1 Page Ref: A-18

Topic: Importance of Small Business and Entrepreneurial Ventures

106) Which organizational design for corporate entrepreneurship occurs as the


required

capabilities and skills of the new business are less related to those of the
corporation, but the

parent keeps some relationship with the new firm?

A) nurturing and contracting

B) micro new-venture department

C) new venture division

D) new product business department

E) contracting

Answer: E

Diff: 1 Page Ref: A-18

Topic: Importance of Small Business and Entrepreneurial Ventures

107) Developed at Mitsubishi's Kobe shipyards, the tool to help project teams
make important

design decisions by getting them to think about what users want and how to get it
to them most

effectively is

A) stage-gate process.
B) house of quality.

C) total quality management.

D) outsourcing.

E) reengineering.

Answer: B

Diff: 1 Page Ref: A-20

Topic: Evaluation and Control 25

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

108) The Index of R&D Effectiveness is calculated by

A) totaling the number of new patents obtained by a company.

B) dividing the percentage of total revenue spent on R&D into new product
profitability.

C) measuring the revenue coming from new products as a percentage of total


revenue.

D) averaging the amount of time it takes for all new products to move from the lab
to the

marketplace.

E) comparing the company against the 13 best R&D practices.

Answer: B

Diff: 2 Page Ref: A-21

Topic: Evaluation and Control


109) Which of the following is NOT one of the 13 best practices reported in the
textbook that

successful MNCs followed?

A) Corporate and business unit strategies are well defined and clearly
communicated.

B) Core technologies are defined and communicated to R&D.

C) Transfer of technology to business units is the least important measure of R&D


effectiveness.

D) Formal mechanisms are used for monitoring external technological


developments.

E) Formal, cross-functional teams are created for basic, applied, and


developmental projects.

Answer: C

Diff: 1 Page Ref: A-21

Topic: Evaluation and Control

110) What are lead users? Discuss the four phases of the lead user process.

Answer: Lead users are "companies, organizations, or individuals that are well
ahead of market

trends and have needs that go far beyond those of the average user". They are the
first to adopt

a product because they benefit significantly from its use even if it is not fully
developed.

The four phases of the lead user process are: laying the foundation (identifying
target markets
and the type and level of innovations desired), determining the trends (researching
the field and

talking with experts with a broad view of emerging technologies), identifying lead
users (talking

with them to understand their needs), and developing the breakthrough (hosting a
workshop with

several lead users and marketing/technical people).

Diff: 2 Page Ref: A-6 - A-7

Topic: Issues in Corporate Governance

111) What is R&D intensity?

Answer: R&D intensity is a company's spending on R&D as a percentage of sales


revenue.

This is a principal means of gaining market share in global competition.

Diff: 1 Page Ref: A-8

Topic: Issues in Corporate Governance

26

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

112) Distinguish between product and process R&D.

Answer: In the early stages of the product life cycle, product innovations are most
important

because the product's physical attributes and capabilities most affect financial
performance.

Later, process innovations such as improved manufacturing facilities, increasing


product quality,
and faster distribution become important to maintaining the product's economic
returns.

Generally product R&D has been key to achieving differentiation strategies,


whereas process

R&D has been at the core of successful cost leadership strategies.

Diff: 2 Page Ref: A-9 - A-10

Topic: Not-for-Profit Strategies

113) Under what conditions may outsourcing technology be appropriate?

Answer: Outsourcing technology may be appropriate when:

The technology is of low significance to competitive advantage

The supplier has proprietary technology

The supplier's technology is better and/or cheaper and reasonably easy to integrate
into the

current system

The company's strategy is based on system design, marketing, distribution, and


service not on

development and manufacturing

The technology development process requires special expertise

The technology development process requires new people and new resources.

Diff: 2 Page Ref: A-11

Topic: Not-for-Profit Strategies

114) What are the four basic categories of innovations?

Answer: The four basic categories of innovations are as follows:


Improving core businesses: this type of innovation focuses on incremental
innovations that can

be developed rapidly and inexpensively.

Exploiting strategic advantages: this type of innovation focuses on taking existing


brands and

product lines to new customers and markets without requiring major change in
current

capabilities.

Developing new capabilities: this type of innovation focuses on deepening


customer satisfaction

and loyalty to the brand or product line by adding new organizational capabilities
without

introducing major changes in strategic scope.

Creating revolutionary change: this type of innovation focuses on radical


innovations that

transcend current product lines or brands to make fundamental changes in both its
strategic scope

and its capabilities

Diff: 2 Page Ref: A-13 - A-14

Topic: Not-for-Profit Strategies

27

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

115) According to Rogers, what are some of the characteristics of innovative


organizations?

Answer: According to Rogers, innovative organizations tend to have the following


characteristics:

Positive attitude toward change

Decentralized decision-making

Complexity

Informal structure

Interconnectedness

Organizational slack

Large size

System openness

Diff: 2 Page Ref: A-16

Topic: Importance of Small Business and Entrepreneurial Ventures

116) Discuss the nine organizational designs for corporate entrepreneurship.

Answer: The nine organizational designs for corporate entrepreneurship are as


follows:

Direct integration: A new business with a great deal of strategic importance and
operational

relatedness must be a part of the corporation's mainstream.

New product business department: A new business with a great deal of strategic
importance and

partial operational relatedness should be a separate department, organized around


an

entrepreneurial project in the division where skills and capabilities can be shared.

Special business units: A new business with a great deal of strategic importance
and low
operational relatedness should be a special new business unit with specific
objectives and time

horizons.

Micro new ventures department: A new business with uncertain strategic


importance and high

operational relatedness should be a peripheral project, which is likely to emerge in


the operating

decisions on a continuous basis.

New venture division: A new business with uncertain strategic importance that is
only partly

related to present corporate operations belongs in a new venture division.

Independent business units: Uncertain strategic importance coupled with no


relationship to

present corporate activities can make external arrangements attractive.

Nurturing and contracting: When an entrepreneurial proposal might not be


important

strategically to the corporation but is strongly related to present operations, top


management

might help the entrepreneurial unit to spin off from the corporation.

Contracting: As the required capabilities and skills of the new business are less
related to those

of the corporation, the parent corporation may spin off the strategically
unimportant unit, yet

keep some relationship through a contractual arrangement with the new firm.

Complete spin-off: If both the strategic importance and the operational relatedness
of the new
business are negligible, the corporation is likely to completely sell off the business
to another

firm or to the present employees in some form of ESOP.

Diff: 3 Page Ref: A-17 - A-19

Topic: Importance of Small Business and Entrepreneurial Ventures 28

Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall

117) What are the 13 best practices of successful R&D operations that can be used
as a

benchmark for a company's R&D activities?

Answer: The 13 best practices of successful R&D operations that can be used as a
benchmark

for a company's R&D activities are as follows:

Corporate and business unit strategies are well defined and clearly communicated.

Core technologies are defined and communicated to R&D.

Investments are made in developing multinational R&D capabilities to tap ideas


throughout the

world.

Funding for basic research comes from corporate sources to ensure a long term
focus; funding

for development comes from business units to ensure accountability.

Basic and applied research are performed either at a central facility or at a small
number of labs.

Development work is usually performed at business unit sites.

Formal cross-functional teams are created for basic, applied, and developmental
projects.
Formal mechanisms exist for regular interaction among scientists, and between
R&D and other

functions.

Analytical tools are used for selecting projects.

The transfer of technology to business units is the most important measure of R&D
performance.

Effective measures of career development are in place at all levels of R&D.

Recruiting of new people is from diverse universities and from other companies
when specific

experience is required that would take a long time to develop internally.

Some basic research is performed internally, but there are also many university and
third-party

relationships.

Formal mechanisms are used for monitoring external technological developments.

Diff: 3 Page Ref: A-21

Topic: Evaluation and Control

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