Surya Pillai Customer Relationship

Management
Customer & Human Human Resource Management
Relationship Professional Events Management

Profile Summary

Result-oriented hospitality professional with 4 years of experience in customer relationship management, events
management.
Managed Large Teams at popular restaurants and hotels in London- UK
Proven skills in public relationship and administration management across geographies and cultures
Ability to work collaboratively in challenging environments.

Mission & Objectives

Job Objective: To manage services and human resource Career Mission: To provide empowering solutions that
that enhance the business performance of international and exceed the expectations of global businesses and the society
domestic corporations and institutions

Professional Experience
Daresbury Primary Responsibilities Key Achievements
Restaurants Events Management conducted at the Restaurant Managed x number of Events
LTD
Doing show rounds Successfully managed marketing and
Events promotional activities for events held
Management/Custome Floor Planning, Promotional Planning and Marketing
Activities for the Events for large corporate and HNI clients.
r Relationship
Management Customer Management, for reservations and bookings Formed long term associations with
Corporate customer for their
November 2009-March programs to be run at Green’s
2010

D & D Restaurants Primary Responsibilities Key Achievements

LTD Customer and Guest Management Increased customer satisfaction index
Floor supervisor Maintaining the company standards level by approx 40%
Time Period Optimized the floor management
August 2008-August process
2009

Gioama Restaurants Primary Responsibilities Key Achievements

LTD Customer and Guest Management Increased customer satisfaction index
Reception/ Customer Manage Staff Shifts, work/task allocation level by approx 30%
Relationship Executive Optimized the floor management
Time Period process
March 2008-July 2008

Marriott Grosvenor Primary Responsibilities Key Achievements

House Hotel Customer and Guest Management Increased the quality index by 30 %.
Team Leader Quality control of food preparation and hygiene check on Optimized the quality control process
June 2006-March 2008 Floor. Successfully documented the staff
Giving feedback to staff based on the quality analysis performance ratings as per quality
done. parameters.
Nominated as employee of the month.

@ Gordon Ramsey Primary Responsibilities Worked for one of the famous

Restaurants Customer and Guest Management celebrity chef of UK (Gordon Ramsay)
September 2007- Manage Staff Shifts, work/task allocation Helped in improving the service
January 2008 standards in the floor.
Floor Team Leader

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Surya Pillai Customer Relationship
Management
Customer & Human Human Resource Management
Relationship Professional Events Management

Performance Enablers
Subscriber to industry newsletters and alerts, such as Google Alerts on Human Resource Management and Sales
management.
Underwent cultural training programs and accent trainings on both US and UK English.

Educational Background
Post-Graduation: Master of Business Administration, London School of Commerce, University of Wales Institute Cardiff,
2010 (Merit)
Post-Graduation: Post Graduate Diploma in Hospitality Management, Ealing, Hammersmith and West London College,
Middlesex University, 2007 (Passed)
Graduation: Diploma in Hotel Management and Catering, Anjuman-I-Islam's A.K.Hafizka Institute of H.M.C.T, Mumbai,
2004, 2nd class
School: HSC, National College, Mumbai University, 2001, 1st class (Merit)

Additional Certification
First prize in Food Production Assignment.
Foundation certificate in Food Hygiene. (Royal Institute of Public Hygiene)
Foundation certificate in Health and Safety. (Royal Institute of Public Hygiene)
Customer Care VRQ. ( Hospitality Awarding Body)

Personal Information
Date of Birth 6th October 1983

Nationality Indian

Residence Address 30, Westdown Street, Leyton, London, E15 2BZ

Contact Details Mobile: 0044-7535616265; Email: surya_Moon6@yahoo.co.in,

Family Background Immediate: Spouse (Retail Professional- Dubai), Mother (Home Maker); Extended: Sister (Process
Manager- JPMC, India)

Activities & Hobbies Hobbies: Reading Ayurvedic books, Yoga, chess, Bowling

Human Languages International: UK English (Fluent); Indian: Malayalam (Fluent), Hindi (Fluent)

Professional
Endorsements

Reference provided on request.

~~~ Thank You for Your Time ~~~

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