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SABB Signature Visa
Credit Card User Guide
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Welcome kMe
Welcome to the world of the Shariah-compliant SABB Signature Visa jdG MCG e aGG fFG Ga S S bH Y `a H kMe
Credit Card. Its a world that enables you to make purchases easily, dSh H eNh e e Jje b jJ e dGh eSEG
without the need to carry cash. .dG LG hO
Tawarruq mechanism
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Since SABB Credit Card is based on the Tawarruq concept, the Bank
shall carry out a Tawarruq transaction by selling you certain commodities
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owned by the Bank on a Fudoly basis for the remaining balance of the AGLEH dG j H ,G c `a IOQGdG bdG e ec OGS
total amount due. This is done in one instalment, for one month starting G e J e H kda kH dG e kS H QdG Y
as of the due date to settle the Card dues from the proceeds of selling e OGH dGh SG jQJ e T Je MGh H G LEG
the said commodities. .dG J H AGL e G dG e bdG
This guide explains how to use the card and describes its various ,IjdG gjGe d jh bd eCG GSG Y ddG Gg cYS
features, while answering most of your queries about the card.
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The guide will also highlight the global recognition and benefits youll
receive with your SABB Signature Visa Credit Card at all HSBC
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branches worldwide. .dG M HSBC ha L id fFG Ga S
For further information, please call the SABB Hotline on 800 124 8666 800 124 8666 :d G S Jg Y JG Lj ,eG e j
or +966 11 440 8666 from outside the Kingdom. .G QN e +966 11 440 8666 hCG G NGO e
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Greater security with the SABB Signature Visa Credit Card fFG Ga S S bH e cCG eCG
The SABB Signature Visa Credit Card is more secure than ever with H e bh CG e kfeCG cCG cP bH g fFG Ga S S bH
the embedded microchip that provides a high level of security and
convenience since the data stored inside the chip is encrypted,
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preventing fraudulent use of the card. In addition to this, a credit card ,dd aVEH .gjhJ j Ie fH g fhdEG jdG `a fG
PIN code will have to be used along with the card to pay for all AGLE hCG jG OGd H UG dG bdG e bdG GSG BG j fEa
purchases and for cash withdrawals. Please be sure to activate your
card and get a PIN code as soon as you reveive the card so you can
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enjoy all the benefits it provides. .bdG G e IOSG e J M bdG SG
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How to get a PIN code for your SABB Signature Visa Credit Card fFG Ga S S bd S bQ Y c
n If this is a new or replacement card, please call the SABB Hotline 800 124 8666 S Jg Y JG a ,jH hCG IjL bdG fc GPEG n
on 800 124 8666 and follow the instructions of the customer
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service representative to obtain a PIN code instantly and easily
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n If the card is a renewed card, then you can continue to use your
current PIN code G dG bdG GSH QGSG G a IOq bdG fc GPEG n
n The PIN code can be changed easily at any time through any SABB S `d HJ BG GU bCG jW Y bh CG `a dG bdG J eEH n
ATM or by calling the SABB Hotline S Jg Y JH hCG
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How to use your SABB Signature Visa Credit Card at retail f ILCG `a fFG Ga S S bH J c
Point-of-Sale (POS) terminals*
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n The cashier will insert the card in the chip-card reader of the
POS terminal
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n The card must stay inside the POS terminal while the purchase FGdG dG Ia GW dG f RL NGH bdG J CG j n
transaction is processed dG bQ NOEG FdG e j M fG n
n Wait until the cashier asks you to enter your PIN
n Enter your card PIN and wait for the approval response
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n Once the transaction is approved, collect your sales receipt along FdG e bdG EG aVEH dG jEG NCG ,dG b Y n
with your SABB Credit Card
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*This method is applicable only when the POS terminal supports chip-card technology.
If the POS terminal doesnt support it, then the card should be used by swiping the
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magnetic stripe. .WG jdG L
Note: Internet transactions do not require the credit card PIN code. Instead, they can
only be performed by entering the 3-digit Customer Verification Value (CVV) found on
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the back of the card. .fFG bdG N YGh jdG bQCG KdG NOEG j dP e kHh
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e-statements hdEG G c
e-statements provide flexibility, convenience and security by enabling c VGSG feEG N e eCGh fhG hdEG G c aj
you to view your monthly SABB Credit Card statement online. You can c VGSG h .ffEG SGH dG fFG S bH M
view your three latest statements by downloading them in
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PDF format or printing them from SABBNET.
Cash facilities dG dG
There will be times when you require cash. This could happen when .LQN hCG ``G `NGO AGS j Ggh ,d a bhCG g
you are in the Kingdom or abroad.
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Your SABB Signature Visa Credit Card will enable you to withdraw
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cash up to 50% of your credit limit from over 250,000 financial
institutions and 1,000,000 ATMs in the Kingdom and worldwide. .dG Mh G `a BG GU RL 1,000,000 e cCG EG kaVEG
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To apply, please call the SABB Hotline on 800 124 8666. .800 124 8666 S JH JG Lj ,eG H d
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extra security and peace of mind when you shop online with bqJ Y dG MGQh eCG e jG eG g ,fFG
your SABB credit card**. .** fFG S bH SGH ffEG Y
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*This service is applicable for only those merchants who are registered
with Verified by VISA and/or MasterCard SecureCode TM.
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**SABBs Online Secure Payment Service is available for Primary and Supplementary fFG S bH Ad Iae ffEG Y YaG j S eN**
credit cardholders. This service is not available for SABB Internet Card. .ffEd S bd eG g aJ .aVEG bdGh
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Process Steps: :G GG
1. Do your online shopping with your favorite online merchants. .J dG LdG be N e ffEG Y qdG H b .1
2. When doing the check out, you will be asked to enter the
required information e.g card number, expiry date, CVV, etc.
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3. After that, you will be re-directed to our 3D secure verification .Zh ,CVV bQG ,AfG jQJ
Page where you will be asked to enter a one-time password (OTP). NOEG e S M KdG jG U EG LJ S ,dP H .3
OTP will be sent to the mobile number linked to the used SABB
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Credit Card.
4. Once the OTP is entered, it will be verified. Then, the page will .fFG S bH GS
return back to the Merchants one to complete the purchase U EG IOdG K ,e dG S ,IMGh I dG bdG NOEG Qa .4
transaction. .AGdG Y cE HdG LdG
5. At this stage, the 3D Secure verification process is completed
in an easy and secured way without the need for any
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pre-registration process. .e J CG EG LG
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This cover is only valid for trips of up to 90 consecutive days made by L `a de kej 90 M Id fCG H J dG MdG a dG J
you worldwide for which at least 50% of your transport and/or SGH ebEG f hCG/h dJ e %50 Y j e aO j CG Y dG AfCG
accommodation is charged to your SABB Signature Visa Credit Card.
Cover may also be restricted by age, pre-existing medical conditions dGh dG Y kAH dG J b .fFG S Ga S bH
(including pregnancy) or hazardous activity. You are also required to pay AG aO Y Lj b c .IG fCG hCG (G dP `a ) dG
the first part of any claim where applicable, known as the excess.
Always take reasonable care to prevent loss, damage, accident, bodily
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injury or Illness. .VG hCG fdG HUEG ,OGG ,dG ,GdG dG jdG PJG
For more information and to download the full Terms and Conditions
document, please visit:
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http://www.visamiddleeast.com/signature/en/about/travel.jsp http://www.visamiddleeast.com/signature/en/about/travel.jsp
*Cover applicable only in respect of a claim arising whilst travelling OUTSIDE bH Y ebE FdG dG QN dG AKCG CJ dG dG Y a dG J*
the Visa Signature CreditCardholders Principal Country of Residence. .BG GdG / fFG Ga S
**Cover applicable only in respect of a claim arising whilst travelling INSIDE bH Y ebE FdG dG NGO dG AKCG CJ dG dG Y a dG J**
the Visa Signature CreditCardholders Principal Country of Residence. .BG GdG / fFG Ga S
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Travel dG
Pack up and go further than you ever have before. With your SABB fFG Ga S S bH e .gjJ Lh CG EG aSh eG MG
Signature Visa Credit Card, you can look forward to special offers, room
upgrades and unique packages as you explore exciting destinations.
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For more information, please visit: :bG IQjR Lj eG e j ,dG dG Lh J
http://www.visamiddleeast.com/signature/en/privileges/travel/main.jsp http://www.visamiddleeast.com/signature/en/privileges/travel/main.jsp
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Shopping dG
Enjoy the best deals and offers online and in-store with your SABB e ffEG Yh jQdG G `a dGh VhdG aCG Y MG
Signature Visa Credit Card. In addition to incredible cash savings, youll BaGh dG adG EG aVEH .fFG S Ga S bH
also enjoy fabulous rewards and exclusive promotions, for more
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information, please visit:
http://www.visamiddleeast.com/signature/en/privileges/shopping/main.jsp
http://www.visamiddleeast.com/signature/en/privileges/shopping/main.jsp
Concierge Service fc eN
We're your 24-hour personal assistant, arranging dinner reservations, GRM JH d YdG QGe Y eN `a T Ye H f
chauffeurs and taxis, theatre tickets, gifts and everything else you
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need to enhance your leisure and business trips. And by taking note of
your personal tastes and preferences, we can surprise you with the
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perfect recommendation at the perfect moment. Best of all, the service .de H Sd d JUJ H ICLe d f CG ,kT
is entirely complimentary. .edH f eG g Ea dP EG aVEG
http://www.visamiddleeast.com/signature/en/concierge/concierge_service/main.jsp http://www.visamiddleeast.com/signature/ar/concierge/concierge_service/main.jsp
Total Protection ee jM
Free Credit Protection kf fFG jM
SABB provides peace of mind with our free-of-charge Credit FH j dG ,G fFG jG QO e dG MGQ d aj S
Protection Shield. Take care of the burden to your loved ones in
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the unfortunate event of your permanent or partial disability or
death, by settling the total outstanding balance on your Credit Card. efdG Ggh .fFG bd FdG UdG jH dPh ,(G Qb )
What's more, there is no additional monthly charge for this feature. .jT SQ CG hH e IOSG Jh kf d sj
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n Suicide, attempted suicide or self-inflicted injuries by the Participant, dG H j dG HUEG hCG JGdG iPCG hCG QfG dh ,QfG n
while sane or insane dP Z hCG kbY d eDG c AGS dH dh CG hCG d
n Punishment of the Participant by the due process of law
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n Influence of alcohol, narcotics or drugs
n The committing, or attempting to commit or the aiding or abetting
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by the Participant of any unlawful act even if, in doing so, there was dh M fd d Y CH dG Y IYG hCG dG dh hCG dG n
no intention by the Participant to cause himself injury or sickness VG hCG HUEG `a dG dP e dG j
n Pre-existing medical conditions eCd HdG G n
n Engaging in aviation other than as a fare-paying passenger on a
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regular route of a licensed scheduled aircraft
n Participants active participation in war (whether declared or not), Neh dh MQ `a dG ae
civil war, insurrection, riot, terrorist act, mutiny, piracy, civil ,IQK ,gCG M ,(e Z hCG e fc AGS) M `a dG cQe n
commotion, revolution, military or other acts of violence originating ,Ub ,HgQEG YCG ,jY YCG ,e Y ,O ,HGVG
from any political activity, or any loss or damage, cost or expense Te H cQG fc AGS Y a Y CG hCG ,jY / HM YCG
directly or indirectly caused by, contributed to by, resulting from, or
arising out of or in connection with biological, chemical, or nuclear
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explosion, pollution, contamination and/or fire following thereon e c hCG jM J AGS dH bY d hCG
n HIV infection/AIDS or any venereal disease SJ Ve CG hCG RjCH ihdG n
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Purchase protection jG jM
Purchase protection from your SABB Signature Visa Credit Card covers Ga fFG S Ga S bH e jG jM efH j
any loss of or damage to goods purchased using your Card, within 90 AGdG jQJ e kej 90 N bH SGH gDhGT j dG FdG J hCG
days of your purchase, subject to following:
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n Any stolen item must also be reported to the police as well
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n The loss or damage must occur within 90 days of the date of
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purchase and no registration of the purchase is necessary.
If you need to find out the value of an item for a claim, please ,dG VH U CG b a LH c GPEG jG J
contact SABB S Y JG
n Protection is subject to an excess of US$50 (or the equivalent in (G dH dOj e hCG) aVEG QhO 50 SQ EG jG J n
local currency) for each item and occurrence dM hCG U d
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Summary of cover dG e
n Cover of up to $3,500 per item, $6,000 per incident and bCG H KOM d QhO 6,000 ,U d QhO 3,500 M J n
$20,000 per year maximum
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n An excess of $50 is applicable to each and every claim
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n Loss or damage must occur within 90 days of purchase
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n Cover is valid only for items on which 100% of the purchase price
is charged to your Signature Visa card
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n Cover excludes boats, motorised vehicles, land or buildings,
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consumables, perishables or services eG hCG d HdG OGG
For more information and the Terms and Conditions of this benefit, please IQjR Lj eG H UG MCGh hdh eG e j
visit: http://www.visamiddleeast.com/signature/en/about/protection.jsp http://www.visamiddleeast.com/signature/en/about/protection.jsp
Extended warranty dG j
Any purchases you make using your SABB Signature Visa Credit Card j S fFG S Ga S bH SGH J dG jG c
automatically extend the manufacturers warranty for an additional 12 .(bCG H 24) aVEG kGT 12 I kFJ G cdG V
months (to a maximum of 24 months).
You dont even need to register the purchase with us, no matter
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whether its for your own use or bought as a gift. Then if the retailer or .H JG iS Y e Jje GSG hCG UEH G hCG LdG j
manufacturer wont repair or replace your purchase, just give us a call.
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n Cover of up to $3,500 per item, $6,000 per incident and $20,000
per year maximum
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n Cover is valid for electrical household items on which 100% of the
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purchase price is charged to your Visa Signature card. The item ebEG H `a j Q e gDhGT jh S
must be purchased at a store located within your country of residence ,cSG OGG ,G hCG VGQCG ,dBG cG ,QGdG dG J n
n Cover excludes boats, motorised vehicles, land or buildings, eG hCG d HdG OGG
consumables, perishables or services
For more information and the Terms and Conditions of this benefit, please
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visit: http://www.visamiddleeast.com/signature/en/about/warranty.jsp http://www.visamiddleeast.com/signature/en/about/warranty.jsp
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For further enquiries, requests or clarifications, please use the contact GSG Lj VdGh GQSGh eG e j hCG JG e
details provided on this link: :dG HGdG Y MG JG fH
http://www.visamiddleeast.com/signature/en/concierge/contact_us.jsp http://www.visamiddleeast.com/signature/en/concierge/contact_us.jsp
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