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CA Server Automation

Installation Guide
Release 12.6
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CA Technologies Product References
This document may reference the following CA Technologies products and components
or third-party components:
CA AppLogic
CA Configuration Automation, formerly CA Application Configuration Manager (CA
ACM)
CA eHealth
CA Embedded Entitlements Manager (CA EEM)
CA IT Asset Manager
CA IT Client Manager (CA ITCM)
CA Network and Systems Management (CA NSM)
CA Network Automation
CA Patch Manager
CA Process Automation, formerly CA IT Process Automation Manager (CA IT PAM)
CA Server Automation
CA Service Desk Manager (CA SDM)
CA Spectrum Infrastructure Manager (CA Spectrum)
CA SystemEDGE
Racemi DynaCenter
Software Delivery, a component of CA IT Client Manager
Contents
Chapter 1: Introduction 7
About this Guide .......................................................................................................................................................... 7
Related Publications ..................................................................................................................................................... 7

Chapter 2: Prepare to Install Software 9


Plan Your Installation ................................................................................................................................................... 9
Determine Installation Method.................................................................................................................................. 10
Prepare Servers .......................................................................................................................................................... 10
Database Connectivity ............................................................................................................................................... 11
Database Sizing .......................................................................................................................................................... 11
How Product Components Are Installed .................................................................................................................... 13
Typical Installation Worksheet ................................................................................................................................... 14
Custom Installation Worksheet.................................................................................................................................. 15

Chapter 3: Install Software 31


Start the Installation Wizard ...................................................................................................................................... 31
Start a Silent Installation ............................................................................................................................................ 32
Start the User Interfaces and Documentation ........................................................................................................... 33
Change the Default Login Credentials ........................................................................................................................ 33
Component Installation after Initial Installation ........................................................................................................ 33
Uninstall Software ...................................................................................................................................................... 34

Appendix A: Troubleshooting 35
CA DSM Functionality is Not Fully Supported ............................................................................................................ 35
Installation Problems: General ................................................................................................................................... 36
Installation Stops Responding After Remote Desktop Interruption........................................................................... 36
Installation With Rapid Server Imaging Fails .............................................................................................................. 36
Installation Program Continues After Cancellation .................................................................................................... 37
CA Software Delivery is Not Enabled for Installation ................................................................................................. 37
Microsoft SQL Server Error......................................................................................................................................... 37
UNC Path Error When Not Using Built-In Administrator Account.............................................................................. 38

Index 39

Contents 5
Chapter 1: Introduction
This section contains the following topics:
About this Guide (see page 7)
Related Publications (see page 7)

About this Guide


This guide describes the steps to install the CA Server Automation software.

Related Publications
The following publications provide information about CA Server Automation and are
located on your installation media, the CA Bookshelf, and the CA Support Online
website:
Administration Guide (DCA_Admin_ENU.pdf)
Describes product architecture, troubleshooting, concepts, and configuration tasks
for administrators.
Installation Guide (DCA_Install_ENU.pdf)
Describes installation prerequisites, best practices, and procedures for CA Server
Automation.
Reference Guide (DCA_Ref_ENU.pdf)
Provides detailed information about AutoShell, CLI scripting commands, log files,
and performance metrics.
Online Help (HTML)
Provides information to help you complete tasks using the CA Server Automation
user interface.
Reservation Manager Help (HTML)
Provides information to help users and administrators complete tasks using the
Reservation Manager user interface.

Chapter 1: Introduction 7
Related Publications

Release Notes (DCA_Release_ENU.pdf)


Provides information about new and changed features and product implementation
information including operating system support, system requirements, and how to
contact Technical Support.
Service Response Monitoring User Guide (VAS_SRMUser_ENU.pdf)
Provides installation and configuration details of SRM.
SystemEDGE Release Notes (SE_Release_ENU.pdf)
Provides information about new and changed features and agent implementation
information including operating system support, system requirements, and how to
contact Technical Support.
SystemEDGE User Guide (SE_User_ENU.pdf)
Provides end-user information about the SystemEDGE agent.

CA Bookshelf (HTML)
Provides HTML and PDF versions of all guides and search capabilities.

To view PDF files, download and install the Adobe Reader from the Adobe website if it is
not already installed on your computer.

8 Installation Guide
Chapter 2: Prepare to Install Software
This section contains the following topics:
Plan Your Installation (see page 9)
Determine Installation Method (see page 10)
Prepare Servers (see page 10)
Database Connectivity (see page 11)
Database Sizing (see page 11)
How Product Components Are Installed (see page 13)
Typical Installation Worksheet (see page 14)
Custom Installation Worksheet (see page 15)

Plan Your Installation


Planning an implementation of CA Server Automation requires creating strategies for
the following:
Networks and IP addresses
Databases
Hosts and virtual machines
Image creation and capture for provisioning
Policies
Job scheduling
Reports
Users

To plan your implementation, review the following documentation:


Release Notes for software and hardware requirements, and prerequisites
Administration Guide for configuration and management
Other CA product integration requirements

Chapter 2: Prepare to Install Software 9


Determine Installation Method

Determine Installation Method


You can install the product software using an installation wizard or command line (silent
installation). See the Release Notes for disk space requirements.

Review the following installation methods to determine which one suits your
implementation.

Installation Wizard
Typical method installs the full set of components that are supported on your
system; it skips most configuration options and uses default settings. The Typical
method cannot be used to reinstall the product or if a prior version is detected.
Custom method lets you install all software components (including integrations to
other CA products) or specific components.
Typical and Custom methods let you skip components and configure them later.
After installation, use the dpmutil command line interface, or the Administration
page in the user interface.
Both Typical and Custom methods install basic reporting tools for predefined
reports.

Silent Installation
Requires that you create property files.
Starts the installation from a command line.

Prepare Servers
To prepare servers for installation, verify the following items:
The servers you select to host the software meet the requirements for supported
hardware, operating systems, browsers, and software.
Verification includes servers for installing the CA Server Automation product,
integration tools and adapters, and other CA products.
Note: For information about requirements, see the Release Notes.
You have a working DNS server.
If you are using DHCP for IP address assignment, configure the DHCP server to
update the DNS server dynamically.
The Java Quick Test Pro (QTP) plug-in does not reside on the installation server.
Antivirus programs on the server are stopped before installation.
You have created a backup for all systems and databases using a snapshot, ghost
image, or other appropriate mechanism.

10 Installation Guide
Database Connectivity

Database Connectivity
CA Server Automation uses Microsoft SQL Server as its database. To connect to the
database, identify the following information:
SQL Server hostname (local or remote)
SQL Server Instance (named or default)
SQL Server TCP/IP Port (used by that instance)

Confirm the following information for SQL Server:


Meets the minimum version specifications in the Release Notes
Has TCP/IP enabled
Has remote connections enabled
Has the authentication mode that you plan to use enabled (mixed mode or
Windows mode)
Uses a static TCP/IP port for the instance that you plan to use (dynamic is not
supported)
Does not have existing databases named AOM2 or DPM

Confirm the following information for the SQL Server client:


Meets the minimum version specifications in the Release Notes
Has an entry in the system PATH (otherwise, CA Server Automation does not
recognize SQL Server is installed)
Has OSQL.EXE and SQLCMD.EXE in one of the system PATH entries

Database Sizing
During installation, you have the option of selecting a database size for CA Server
Automation. Selecting an appropriate size based on the number of managed computer
systems reduces the negative performance impact of a database with continual growth.

The following chart represents the approximate growth you can expect for the number
of computer systems CA Server Automation manages. When you add computer systems,
it can take up to ten days for the database growth to level off for those additional
systems.

1000 Computer 5000 Computer 10000 Computer


Systems Systems Systems

Chapter 2: Prepare to Install Software 11


Database Sizing

1000 Computer 5000 Computer 10000 Computer


Systems Systems Systems
Recommended size option Small Medium Large
AOM2.MDF 1 GB 5 GB 10 GB
AOM2.LDF 500 MB 1 GB 5 GB
DPM.MDF 15 GB 25 GB 45 GB
DPM.LDF 150 MB 150 MB 150 MB

SQL Server databases are set to the Full Recovery Model by default, and the transaction
log continues to grow until it is backed up. Schedule database backups regularly so that
the transaction log size is maintained and database recovery is performed when
necessary.

12 Installation Guide
How Product Components Are Installed

How Product Components Are Installed


Both Typical and Custom installations provide default settings that result in a centralized
installation, with the product components installed on a single Windows server. If your
site requires it, you can install some components (for example, AIMs and Autoshell)
across multiple servers using the Custom installation method. However, the Automation
Manager framework is not distributable.

To distribute components across more than one server, follow these requirements:
If components are installed across firewalls, open the communication ports.
Install the Microsoft SQL Management Tools (OSQL, BCP) on the SQL Server
database.
Use the same authentication type (Windows or SQL Server) for the Management
Database and the Performance Database.
Synchronize all server clocks.

Software Delivery Adapter

You can install the Software Delivery Adapter on a standalone system, but CA Server
Automation must first be installed on a different system. Follow these steps to install
the Software Delivery Adapter after CA Server Automation is installed on another
system:
1. Start the installation wizard.
2. On the Choose Install Set panel, select Custom.
3. On the Choose Features to Install panel, select Software Delivery Adapter.
4. On the following panels, enter the CA Server Automation system authentication
information:
Management Database
CA Embedded Entitlements Manager (EEM)
Service Controller Location
Apache ActiveMQ Message Broker

Important! The CA Server Automation system authentication information must be


entered correctly on the panels or the installation fails. The installation wizard does not
validate the CA Server Automation system authentication information.

Chapter 2: Prepare to Install Software 13


Typical Installation Worksheet

Typical Installation Worksheet


The following worksheet describes the information required for a Typical installation.
Use the My Entries column to record the information you need during installation.

Note: Observe the following character limitations:


The % (percent sign) and $ (dollar sign) characters are not supported in fields, user
names, or passwords.
The ! (exclamation point), [,] (square brackets), ; (semicolon), and (,) (parentheses)
characters are not supported in destination paths.

Wizard Page Description My Entries


Entry Select the language for the Installation
wizard and click OK.
Introduction
License Agreement Scroll to the bottom of the panel to
activate the "I agree" button.
Choose Install Set See "Determine Installation Method" Typical or Custom
for details.
Choose Install Folder The path to install the product. Where Would You Like to Install?
C:\CA\product_name
Management Database The general database server for storing Server name:
product data. Includes server Port: 1433
information, service relationships,
Default Instance or Named Instance
service thresholds, rules and actions,
events, credentials for other Instance:
components, data center polling and Windows Authentication or SQL Authentication
recording intervals, and data center User name: sa
thresholds and lag.
Password:
Select Initial Database Size
Small (1 GB), Medium (5 GB), or Large (10 GB)
Windows Authentication - Apache User Name:
The credentials to access and manage Password:
Apache for the Windows environment. [ ] Grant "Logon as Service" permission
o Use these credentials for Tomcat
o Specify unique credentials for Tomcat (show
Tomcat panel)

14 Installation Guide
Custom Installation Worksheet

Wizard Page Description My Entries


Windows Authentication - Tomcat User Name:
The credentials for accessing and Password:
managing Tomcat for the Windows [ ] Grant "Logon as Service" permission
environment.
VMware vCenter The credentials of the VMware vCenter Server Name:
server to be discovered, monitored, User Name:
and managed.
Password:
Protocol:
Port:
[ ] Skip and configure later
Community Strings The SNMP protocol is used throughout Read Community: public
the product for system monitoring, Read-Write Community: snmp_admin
including the SystemEDGE agent.
[ ] Skip and configure later
Important! Space characters are not
supported in trap, read, and
read/write community strings;
SystemEDGE malfunctions if spaces are
used.
Pre-Installation The summary provides information
Summary including selected features, installation
path, install disk space required, and
install disk space available.

Custom Installation Worksheet


The following worksheet describes the information required for a Custom installation.
Use the My Entries column to record the information you need during installation.

Note: Observe the following character limitations:


The % (percent sign) and $ (dollar sign) characters are not supported in fields, user
names, or passwords.
The ! (exclamation point), [,] (square brackets), ; (semicolon), and (,) (parentheses)
characters are not supported in destination paths.

Wizard Page Description My Entries


Entry Select the language for the Installation wizard and
click OK.
Introduction Review the information and click Next.

Chapter 2: Prepare to Install Software 15


Custom Installation Worksheet

Wizard Page Description My Entries


License Scroll to the bottom of the dialog to activate the "I
Agreement agree" button.
Choose Install Set See "Determine Installation Method" for details. Typical or Custom
Choose Features CA Server Automation Components
to Install
Web-Based User Interface
The web-based user interface for centralized
product monitoring and management.
Automation Management Framework
The framework components for business-driven
automation. The framework includes: the central
registry for product components, the central engine
for collecting system metrics from system agents,
and enterprise resource management.
Performance Management and Monitoring
The performance and monitoring components for
display in dashboards and reports.
Monitoring Agent (CA SystemEDGE)
The SystemEDGE agent that gathers performance
metrics for monitored servers through the standard
SNMP interface.
Performance Agent (CA LiteAgent)
The CA Performance Lite Agent for monitoring and
collecting performance statistics on systems.
Agent Platform Management Module (PMM)
Collects SystemEDGE agent data for display in the
user interface.
Remote Monitoring Application Insight Module
(AIM)
The SystemEDGE component that manages and
communicates with remotely monitored systems,
and provides state information and metrics to the
product.
Remote Monitoring Platform Management
Module (PMM)
The interface between the RM AIM and CA Server
Automation that provides the Remote Monitoring
Agent integration.

16 Installation Guide
Custom Installation Worksheet

Wizard Page Description My Entries


Service Response Monitoring Application Insight
Module (AIM)
Provides monitoring of system service availability
and response times (for example, DNS, DHCP, and
SMTP), based on defined thresholds. It also
provides remote deployment with the SystemEDGE
agent, remote test configuration, and test
visualization.
Virtual System Management and Monitoring
Components to manage and monitor external
vendor virtual servers.
Hyper-V Platform Management Module (PMM)
The interface between the Hyper-V AIM and CA
Server Automation. This web service polls data
collectors using SNMP, manages connections,
performs operations to the Microsoft System
Center Virtual Machine Manager (SCVMM) and the
Hyper-V Manager component of Windows Server
2008, and populates the database with data
retrieved from the virtual machines.
Hyper-V Application Insight Module (AIM)
Communicates with the Hyper-V Manager and
System Center Virtual Machine Manager (SCVMM)
for managing virtual machines.
LPAR Platform Management Module (PMM)
IBM PowerVM Manager provides management
capabilities for IBM Logical Partitions and
presentation of key system configuration data.
LPAR Application Insight Module (AIM)
Communicates with the LPAR server for managing
virtual machines.
Microsoft Cluster Service Platform Management
Module (PMM)
Microsoft Cluster Service manager provides
management capabilities for Microsoft Clusters and
presentation of key system configuration data.
Microsoft Cluster Service Application Insight
Module (AIM)
Communicates with Microsoft clusters from a
remote system. MSCS monitoring requires remote
access to clusters and individual cluster nodes.

Chapter 2: Prepare to Install Software 17


Custom Installation Worksheet

Wizard Page Description My Entries


VMware vCenter Platform Management Module
(PMM)
Polls data collectors using SNMP, manages
connections, performs VM-related operations, and
populates the database with data retrieved from
the virtual servers.
VMware vCenter Application Insight Module (AIM)
Communicates with the VMware ESX Server and
virtual machines using only the internal
communication protocol between vCenter and ESX
servers.
Verify that SystemEDGE is installed on the VMware
vCenter Server before installing this AIM. If the
VMware Platform Manager manages the vCenter
Server, install this AIM on the vCenter Server
before you install the VMware Platform Manager.
UCS Platform Management Module (PMM)
The interface between the Cisco UCS AIM and CA
Server Automation. This web service polls data
collectors using SNMP, manages connections,
performs UCS-related operations, and populates
the database with data retrieved from the virtual
servers.
UCS Application Insight Module (AIM)
Communicates with Cisco UCS manager for
managing networking, storage, and blades.
Provides service profile and pool management
across multiple UCS managers.
Solaris Zones Platform Management Module
(PMM)
The interface between the Solaris Zones AIM and
CA Server Automation. This web service polls data
collectors, manages connections, performs Solaris
Zones-related operations, and populates the
database with data retrieved from the Solaris Zone
servers.
Solaris Zones Application Insight Module (AIM)
Communicates with Solaris Zones environment for
managing servers.

18 Installation Guide
Custom Installation Worksheet

Wizard Page Description My Entries


Orchestrator
Provisions composite, on-demand services in a
VMware vSphere environment. Administrators can
define a complete on-demand service for
deployment, including virtual machines,
applications, application dependencies, and
installation procedures. End users can deploy these
on-demand services in Reservation Manager.
Provisioning Manager
The imaging component that prepares servers for
operation: loading the operating system and
appropriate software, customizing and configuring
the server, and starting the server.
Reservation Manager
The end-user web portal for reserving, configuring,
and provisioning servers from shared resource
pools.
Monitoring, Deployment, and Policy Configuration
The framework for configuring policies and
monitoring and deploying servers.
Deployment and Configuration Domain Server
The server that manages and controls all
deployment and policy configuration operations.
Deployment and Configuration Distribution
(Scalability) Server
The Scalability Server provides the scalability layer
for distributing deployment packages and policy
configurations to agents. Although there can be
one central domain server, you can have multiple
distributed standalone distribution servers that
point to the central domain server.
For small sites with a limited number of agents, you
can use the default Domain server and Distribution
server. For larger sites with hundreds of agents, you
can install additional Distribution servers on other
servers and point the Distribution servers to the
existing Domain server.
Integration and Tools
Adapters to other CA products or functionality.

Chapter 2: Prepare to Install Software 19


Custom Installation Worksheet

Wizard Page Description My Entries


Storage Provisioning Manager
The component for provisioning new or additional
storage to virtual and physical systems through
integration with NetApp Provisioning Manager.
Change Manager
Provides an application-level best practices
platform for managing changes, configuration, and
compliance. Also named CA Configuration
Automation.
Help Desk Manager
Provides integration to CA or third-party help desk
functionality.
CA Process Automation Integration
The CA product for scheduling, setting, monitoring,
and automation of IT processes.
Software Delivery Adapter
Provides software application and delivery, and OS
installation management. This product must be
installed and detected for it to be selectable in the
list.
AppLogic Integration
Enables connection to existing AppLogic grids and
provides basic management functions, advanced
automation, and provisioning (including the use of
CA Process Automation and Rapid Server Imaging).
Network Management Adapter
Enables Cisco routers and switches running the
Cisco Internetwork Operating System (Cisco IOS) to
discover network devices, list, create, and delete
VLANs.
Amazon EC2 Adapter
Integrates Amazon Elastic Compute Cloud (Amazon
EC2) Integration Manager. Provides access to the
Amazon EC2 web service for resizable compute
capacity.

20 Installation Guide
Custom Installation Worksheet

Wizard Page Description My Entries


Rapid Server Imaging (RSI)
Provides cross-platform and dissimilar hardware
provisioning, including capturing and deploying
images between Physical to Physical, Physical to
Virtual, Virtual to Physical and Virtual to Virtual
machines.
AutoShell Manager
A command line and scripting environment for
automating complex recurring tasks. It is a
combination of a scripting language (JavaScript)
and a command line shell.
AutoShell does not register with the Service
Controller and has no dependencies on the other
component.
AutoShell Client
Provides command line and script-driven remote
management by and AutoShell management
console.
AutoShell Integration (ALMs)
An extension to the AutoShell core.
LPAR AutoShell Loadable Module
The IBM PowerVM (LPAR) specific module that
registers additional classes with type information
for their constructors, methods, variables and
enumerations.
Hyper-V AutoShell Loadable Module
The Hyper-V and SCVMM-specific module that
registers additional classes with type information
for their constructors, methods, variables, and
enumerations.
VMware vCenter AutoShell Loader Module
The vCenter-specific module that registers
additional classes with type information for their
constructors, methods, variables, and
enumerations.
Solaris Zones AutoShell Loader Module
The Solaris Zones-specific module that registers
additional classes with type information for their
constructors, methods, variables, and
enumerations.

Chapter 2: Prepare to Install Software 21


Custom Installation Worksheet

Wizard Page Description My Entries


Deployment and Configuration AutoShell Loadable
Module
The deployment and policy configuration module
that registers additional classes with type
information for their constructors, methods,
variables, and enumerations.
Help
The product documentation and online help.

Wizard page Description My Entries


Choose Install Folder The path to install the product. Where Would You Like to Install?
C:\CA\product_name
Runtime Locale The locale to activate in addition to Additional Locale:
English (United States).
Management The general database for storing Server name:
Database product data. Includes server Port: 1433
information, service relationships,
Default Instance or Named Instance
service thresholds, rules and actions,
events, credentials for other Instance:
components, data center polling and Windows Authentication or SQL Authentication
recording intervals, and data center User name: sa
thresholds and lag. The Management
Password:
Database must be configured before
you can log in to the Administrator user Select Initial Database Size
interface. Small (1 GB), Medium (5 GB), or Large (10 GB)
Note: If you distribute databases across
servers, use the same authentication
type (Windows or Microsoft SQL
Server) to avoid access conflicts.
Windows Authentication - Apache User Name:
The credentials to access and manage Password:
Apache for the Windows environment. [ ] Grant "Logon as Service" permission
o Use these credentials for Tomcat
o Specify unique credentials for Tomcat (show
Tomcat panel)
Windows Authentication - Tomcat User Name:
The credentials for accessing and Password:
managing Tomcat for the Windows [ ] Grant "Logon as Service" permission
environment.

22 Installation Guide
Custom Installation Worksheet

Performance The Performance Database stores Server Name:


Database metrics collected on all servers, Port: 1433
including metrics aggregated over time,
Default Instance or Named Instance
server-level polling and recording
intervals, and server-level thresholds Windows Authentication or SQL Authentication
and usage. It is used for historical User Name: sa
reports and user-created rules and is Password:
required for reporting and dashboards.
It is separate from the general
database because of the high volume
and frequency of metric data.
CA Embedded The product native tool for managing Server Name:
Entitlements user authorization, security, and User Name: EiamAdmin
Manager (EEM) role-based management.
Password:
Note: The following characters are not
Verify Password:
supported for CA EEM credentials:
ampersand (&), double quotation
marks ("), left single quotation mark or
grave accented letters (`), right single
quotation mark or acute accented
letters ('), less than (<), greater than
(>), percent sign (%), semicolon (;),
colon (:), pipe (|), black slash (\),
forward slash (/), and other diacritical
accented letters.
EEM Security o Active Directory
Authentication o Native Security
Active Directory External Directory Host:
The credentials for the CA Server Domain User Name:
Automation Administrator group (for Domain Password:
logging in to the product interfaces).
Native Security User Name:
The credentials to access the CA EEM Password:
native security for accessing the user Verify Password:
interfaces.
Native Security User User Name: sys_service
The password to access the Apache Password:
components for web services calls. Verify Password:
Network Discovery The port number for the server for Port: 8082
Gateway discovering servers as managed
resources.

Chapter 2: Prepare to Install Software 23


Custom Installation Worksheet

Network Discovery A Windows administrative domain user o Use default configuration with local system
Gateway Service account for enabling agentless account
Account discovery. o Grant 'Logon as Service' permission to:
User Name:
Password:
Apache The server that provides web service Port: 443
communications for product
components.
Tomcat The server that provides the Java HTTP Server Port: 8443
web server environment. The Tomcat Shutdown Port: 8005
shutdown server is a local connection
that enables an administrator to shut
down all the web applications.
Apache ActiveMQ Enables components to communicate Server Name:
Message Broker with each other by sending and Port: 61616
receiving messages using a central
message store.
Help Desk A CA or third-party help desk product. Product: CA Service Desk
Help Desk functions vary, but generally Server Name:
include tasks for opening, updating,
User Name:
escalating, monitoring, and resolving
help desk tickets. Password:
Port: 8080
Protocol: HTTP or HTTPS
[ ] Skip and configure later
CA Process The CA integration product that Server Name:
Automation provides workflow automation by Port: 8080
defining, building, orchestrating, and
User Name:
managing IT processes.
Password:
Note: The connectors that allow CA
Server Automation and CA Process Protocol: HTTP or HTTPS
Automation to work together, are [x] Export Connector to CA Process Automation
exported by default from CA Server Server
Automation (Export Connectors to CA [ ] Skip and configure later
Process Automation Server). If you do
not want an existing connectors folder
to be overwritten, do not select this
option. You can easily export
connectors after installation from a
command line prompt: Start, All
Programs, CA, CA Server Automation,
CA Server Automation Command Line
Prompt, and enter: itpamexport.

24 Installation Guide
Custom Installation Worksheet

CA Configuration CA Configuration Automation provides Server Name:


Automation server software (or component) User Name:
discovery, inventory, change detection,
Password:
and configuration management. The CA
Configuration Automation user must Port:
have the Specialist, Super User, or a Protocol:
custom role. [ ] Skip and configure later
IBM PowerVM The integration tool to support IBM AIX Server Name:
Servers (HMC or IVM) Hardware Management Console User Name:
(HMC), and Integrated Virtualization
Password:
Manager (IVM) servers for LPARs.
[ ] Skip and configure later
Solaris JumpStart Solaris JumpStart provisions physical Server Name:
systems with Solaris operating system User Name:
images.
Password:
Server Type:
[ ] Skip and configure later
AIX Network AIX Network Installation Manager Server Name:
Installation Manager (NIM) integration provides imaging User Name:
(NIM) services for AIX machines.
Password:
[ ] Skip and configure later
Solaris Zones The integration to Solaris Zones Server Name:
servers. User Name:
Password:
[ ] Skip and configure later
Microsoft Cluster Microsoft Cluster Service integration Server Name:
Service provides monitoring and management User Name:
of multiple remote clusters (including
Password:
their nodes and resources).
Specify the clusters (not cluster nodes) [ ] Skip and configure later
to manage.

Chapter 2: Prepare to Install Software 25


Custom Installation Worksheet

IT Client Manager This server coordinates the work of Server Name:


Domain Server scalability servers and agents, User Name:
autonomously or through API calls. It
Password:
manages and controls all deployment
and policy configuration operations. Port: 80
When using a Windows Domain Protocol: http or https
account, the user can be: 1) a local user [ ] User Domain Server as Scalability Server
that is a member of the Administrators
[ ] More Scalability Servers (display Scalability
group (full control access class
Server panel)
permissions to all available security
object classes) or 2) a domain account [ ] Skip and configure later
that is also a member of the Local
Administrators group. If you are using
Active Directory, CA ITCM Software
Delivery must be configured to use it as
an external directory before
authentication. Note: If you have more
than one scalability server, or your
ITCM Domain Server is not your
scalability server, select the option,
"More Scalability Servers (display
Scalability Server panel)".
ITCM Software This panel displays detected scalability Server Name:
Delivery Scalability servers; credentials are required to User Name:
Server authenticate and authorize access to
Password:
these servers. Windows Domain and
Active Directory (LDAP) credentials are [ ] Skip and configure later
supported.
CA Patch Manager This integration tool provides software Server Name:
patch management. Port: 1433
SQL 2005 or 2008
Instance:
Default Instance or Named Instance
Windows Authentication or SQL Authentication
User Name:
Password:
[ ] Skip and configure later
Amazon Elastic The Amazon EC2 server that provides Server URL: http://ec2.amazonaws.com
Compute Cloud EC2 instance management for CA Server AWS Account ID:
Server Automation.
x.509 Certificate File: C:\
Private Key File: C:\
Specify proxy (display proxy panel)
[ ] Skip and configure later

26 Installation Guide
Custom Installation Worksheet

Amazon Elastic The proxy server is the intermediary Server Name:


Compute Cloud (EC2) protection between the Amazon Cloud Port:
Proxy and the Internet. Using this connection,
User Name:
users can securely provide remote
virtualized Windows and Linux Password:
provisioning in the Amazon Cloud. [ ] Skip and configure later
AppLogic Server Server information and private key file Server Name:
location for the AppLogic server. Port:
Protocol: HTTP or HTTPS
Private Key: C:\
[ ] Specify proxy (display proxy panel)
[ ] Skip and configure later
AppLogic Proxy Proxy server information for Server Name:
connecting to AppLogic. Port:
User Name:
Password:
[ ] Skip and configure later
VMware vCenter The credentials of the VMware vCenter Server Name:
server to be discovered, monitored, User Name:
and managed.
Password:
Protocol:
Port:
[ ] Skip and configure later
Microsoft System The integration to Microsoft System Server Name:
Center Virtual Center Virtual Machine Manager User Name:
Machine Manager (SCVMM) for monitoring, managing,
Password:
Server and provisioning servers.
[ ] Skip and configure later
Microsoft Hyper-V The Hyper-V server for monitoring, Server Name:
Server managing, and provisioning services for User Name:
Hyper-V.
Password:
[ ] Skip and configure later
Rapid Server Imaging The integration tool that provides Server Name:
(RSI) cross-platform and dissimilar hardware Application User:
provisioning.
Application Password:
[ ] Skip and configure later

Chapter 2: Prepare to Install Software 27


Custom Installation Worksheet

Cisco Unified The server that provides access to the UCS Manager:
Computing System Cisco UCS environment for computing, User:
(UCS) storage, and networking management.
Password:
Port:
Protocol:
AIM Host:
SNMP Version:
SNMP Port:
[ ] Skip and configure later
Reservation Manager The end-user portal for reserving Platform:
resources. Users can quickly and User Name:
securely reserve, configure, and
Password:
provision physical and virtual servers
without administrator intervention. [ ] Skip and configure later

Storage Provisioning The Storage Provisioning Manager for Server Name:


Manager provisioning new or additional storage User Name:
to virtual and physical systems through
Password:
integration with NetApp Provisioning
Manager. Protocol: http
Port:
[ ] Skip and configure later
Choose Domain If you did not select a Domain Server, Hostname:
you can optionally specify one.
Community Strings The SNMP protocol is used throughout Read Community: public
the product for system monitoring, Read-Write Community: snmp_admin
including the SystemEDGE agent.
[ ] Skip and configure later
Important! Space characters are not
supported in trap, read, and read/write
community strings; SystemEDGE
malfunctions if spaces are used.
SystemEDGE Agent The credentials for accessing the Port: 161
SystemEDGE agent. Description:
Location:
Contact:
Trap Community: public 127.0.0.1.162
[ ] Skip and configure later

28 Installation Guide
Custom Installation Worksheet

Remote Monitoring The AIM that monitors the health state User name:
of agent-less and agent-based systems. Password:
For example, you do not need to install
[ ] Skip and configure later
the monitoring agents (such as
SystemEDGE agents) on the remote
systems. The RM feature integrates
with VMware vCenter Server for VM
monitoring operations.
The credentials specify the Windows
Management Instrumentation (WMI)
access for the Windows operating
system interface.

Chapter 2: Prepare to Install Software 29


Chapter 3: Install Software
This section contains the following topics:
Start the Installation Wizard (see page 31)
Start a Silent Installation (see page 32)
Start the User Interfaces and Documentation (see page 33)
Change the Default Login Credentials (see page 33)
Component Installation after Initial Installation (see page 33)
Uninstall Software (see page 34)

Start the Installation Wizard


When you have configured the communication ports and gathered all server
credentials, you are ready to start installing the product.

To start the installation wizard


1. Access the installation media.
2. Navigate to the drive:DVD1/Installers/Windows
3. Click Install.exe.
The installation begins. After the installation completes, a record of the installation
is created in: install_path\log\install. The file, install.log, contains all output and
errors; install_error_detected.log is generated for specific error conditions.
Note: Passwords entered during installation are temporarily stored on the hard disk
in unencrypted format; they are removed after installation.

Chapter 3: Install Software 31


Start a Silent Installation

Start a Silent Installation


A CA Server Automation silent installation consists of editing property files and starting
the installation from a command line.

Note: Systems running Windows x64 operating systems are not supported for silent
installation.

To start a silent installation


1. Verify that the target system meets the requirements defined in the Release Notes.
2. Navigate to the root directory of the installation media, and copy all folders to the
target system.
Important! Preserve the directory structure on the installation media when copying
the files to the target system.
3. On the target system, open the DVD1\ResponseFileTemplates folder.
4. Open the silent.properties file using a text editor.
5. Update the necessary sections, but do not remove sections of the file, even if they
are not used.
6. Edit and save the file.
7. Open a Command Prompt window, navigate to the \Windows\ directory, and enter
the following command:
install.exe -i silent -f <path_to_silent.properties_file>\silent.properties

8. Review the Install.log file for errors and warnings after the installation is complete.

32 Installation Guide
Start the User Interfaces and Documentation

Start the User Interfaces and Documentation


After a successful installation, you can start the user interfaces and the product
documentation.

To start the user interfaces


1. Select Windows Start, All Programs, CA, CA Server Automation, Launch CA Server
Automation, or enter the URL in a supported browser:
CA Server Automation: https://ip_address:port_number/UI
Reservation Manager: https://ip_address:port_number/ssrm
The login page appears.
2. Enter the user name and password, and click Login.
Default: admin/ca_admin
Note: At logon, if you receive a security certificate request, bypass it and continue.
To eliminate security certificate messages, you can acquire a certificate from the
vendor of your choice and apply it to the server. For information about installing
security certificates, see the Apache Tomcat website.
The interface appears.
Note: A Flash plug-in is required to display diagrams and charts.

To start the documentation and online help, select Windows Start, All Programs, CA, CA
Server Automation, Bookshelf. All guides are available in HTML and PDF; the online help
is available in HTML only. You can perform a full-text search across all guides and help.

Change the Default Login Credentials


If you installed CA Server Automation using the Typical installation path, change the
default credentials in CA EEM for administrators (admin/ca_admin), and the password
(ca_admin) for the EiamAdmin.

To access CA EEM for managing users and groups, go to Start, All Programs, CA,
Embedded Entitlements Manager, EEM UI.

Component Installation after Initial Installation


Run the installation program after the initial installation to install new components
within the same product. Running the installation program after initial installation does
not reinstall existing components, and does not repair or configure existing components
with new data.

Chapter 3: Install Software 33


Uninstall Software

Uninstall Software
Uninstall CA Server Automation using these methods:
Wizard
Go to Windows Start, Control Panel, Add or Remove Programs, CA Server
Automation, Change/Remove. The wizard guides you through the uninstall.
Command line
Go to: C:\Program Files\CA\productname\Uninstall\Uninstall.exe

Important! Removing individual product components is not recommended; the product


does not function properly when components are removed. Only a complete uninstall of
the product is supported.

Note: The uninstall does not remove shared components that existed on the system
before the installation of this product.

34 Installation Guide
Appendix A: Troubleshooting
This section contains the following topics:
CA DSM Functionality is Not Fully Supported (see page 35)
Installation Problems: General (see page 36)
Installation Stops Responding After Remote Desktop Interruption (see page 36)
Installation With Rapid Server Imaging Fails (see page 36)
Installation Program Continues After Cancellation (see page 37)
CA Software Delivery is Not Enabled for Installation (see page 37)
Microsoft SQL Server Error (see page 37)
UNC Path Error When Not Using Built-In Administrator Account (see page 38)

CA DSM Functionality is Not Fully Supported


Symptom:
Not all CA Desktop and Server Management (CA DSM) functionality is available in CA
Server Automation.

Solution:

Review the following unsupported features:


GETIMAGE for ImageX
Microsoft Automated Deployment Services (ADS)
Cluster Fail Over
Software Job Prioritization
Platform Virtualization
Windows Embedded for Point of Service (WEPOS)
Backup and restore model computers
Shut down computers when software delivery jobs are complete
Custom administrator messages
Configurations using languages other than English

Appendix A: Troubleshooting 35
Installation Problems: General

Installation Problems: General


Symptom:
The installation wizard disappears after the first progress bar, Apache Tomcat does not
start, or other installation problems.

Solution:
Systemwide _JAVA_OPTIONS environment variables cause conflicts with CA Server
Automation. Unset the variables, or set them at an application level, and restart the
installation.

Installation Stops Responding After Remote Desktop


Interruption
Symptom:
The installation program stops responding after a Remote Desktop Connection (RDC)
interruption. More Command Prompt windows open on the desktop.

Solution:
If you connect to a remote system using RDC, and the connection is interrupted during
an installation or the CTRL key is intentionally or inadvertently pressed, the installation
process stops responding. To work around the issue, close any open Command Prompt
windows and continue the installation.

Installation With Rapid Server Imaging Fails


Symptom:
The installation program fails without an indication of the problem.

Solution:
If you are installing the Rapid Server Imaging (RSI) component and the installation fails,
follow these steps:
1. Verify that you have a valid Racemi DynaCenter license.
2. Run the rshowlicense command on the RSI server.
3. Verify that the Apache HTTP Server services and SAMBA services are running on the
RSI server.

36 Installation Guide
Installation Program Continues After Cancellation

Installation Program Continues After Cancellation


Symptom:
If you cancel the installation program before the first installation dialog, the progress
bar disappears, the product is not installed, but the installation program continues
unpacking files to completion. This process can cause a temporary decrease in CPU
performance.

Solution:
When the installation program completes unpacking files, the temporary directory and
files are deleted, and the system is unchanged.

CA Software Delivery is Not Enabled for Installation


Symptom:
During a Typical or Custom installation, CA Software Delivery is not enabled for
selection, or you select CA Software Delivery and get the following message:

CA Software Delivery cannot be installed because IT Client Manager (ITCM) is not


configured for the English language.

Solution:
CA Software Delivery does not support foreign languages. To reconfigure the CA ITCM
Domain Manager for English, perform the following tasks:
1. Open a Command Prompt window on the CA ITCM Domain Manager.
2. Stop the CA ITCM Domain Manager.
caf stop

3. Change the language to English using this command:


ccnfcmda -cmd SetParameterValue -ps itrm/common/localization -pn language -v enu

4. Restart the CA ITCM Domain Manager.


caf start

Microsoft SQL Server Error


Symptom:
During authentication of the Microsoft SQL Server credentials during installation, the
following error appears:

Failed to establish connection to MSSQL.

Appendix A: Troubleshooting 37
UNC Path Error When Not Using Built-In Administrator Account

Solution:
This error occurs because the Microsoft SQL Server 2005 and 2008 Evaluation Edition
was detected, and TCP/IP is disabled. Configure the server to listen on a specific TCP
port.

UNC Path Error When Not Using Built-In Administrator Account


Symptom:
On Windows 2008 R2 when not using a Built-in Administrator account, the install fails
with an error message indicating the drive is a UNC path or that insufficient permissions
exist to execute the install. This problem occurs if you attempt the install from a
mapped drive with a client defined Administrator.

Solution:
To resolve this issue, perform the following tasks:
1. Open a CMD prompt as the Administrator and run the following commands:
Net use Z: \\DVD-IMAGE-PATH
CD /d Z:
2. Run the Setup.hta program (right-click the program name and select Run as
Administrator)

Note: On Windows 2008 R2 and above, launch CA Server Automation and any related
programs and utilities using the Run as Administrator option.

38 Installation Guide
Index
A S
About this Guide 7
Start a Silent Installation 32
C Start the Installation Wizard 31
Start the User Interfaces and Documentation 33
CA DSM Functionality is Not Fully Supported 35
CA Software Delivery is Not Enabled for Installation T
37
Troubleshooting 35
CA Technologies Product References 4
Typical Installation Worksheet 14
Change the Default Login Credentials 33
Component Installation after Initial Installation 33 U
Contact CA Technologies 3
Custom Installation Worksheet 15 UNC Path Error When Not Using Built-In
Administrator Account 38
D Uninstall Software 34
Database Connectivity 11
Database Sizing 11
Determine Installation Method 10

H
How Product Components Are Installed 13

I
Install Software 31
Installation Problems
General 36
Installation Program Continues After Cancellation
37
Installation Stops Responding After Remote Desktop
Interruption 36
Installation With Rapid Server Imaging Fails 36
Introduction 7

M
Microsoft SQL Server Error 37

P
Plan Your Installation 9
Prepare Servers 10
Prepare to Install Software 9

R
Related Publications 7

Index 39